Next Stop Moving & Storage Reviews

Unfortunately, some items were damaged during the move as well. We plan to contact the company to address these issues. Overall, it was not the greatest experience.

Ultimately, my items didn't arrive until December 7th, which was far beyond the promised date. This delay was compounded by the poor delivery service, as only one person was sent for the job, contrary to the plan of having two. It's safe to say this ordeal was a nightmare and I would not recommend Next Stop Moving to anyone.

The person who worked with me is no longer there and that was a disappointment because I couldn't tell the next person about the damage. A lot of things were broken and scratched. I can’t explain it's costing me over $3,000 to repair certain things and I can't replace some of the other pieces. People should not hire Next Stop Moving. I took pictures and sent them but I didn't hear from them.

Next Stop committed to deliver on the 15th of November, which was the day after we arrived. We arrived and the 15th came and I didn't hear from them. So, I reached out and waited on hold. I finally got to an operator who told me that they had meant to say that the 15th is the first day of the window I might be getting my stuff, which is directly incorrect. That was not what they told me. I asked when our stuff was gonna get here and they said two to three weeks, which was a disaster for us. We missed our Thanksgiving and had to find things to live with. They had all our stuff and could not even give us a locked-in date. Eventually, after about three weeks, they gave us a date and then called back and pushed the date back a day. They called back again and pushed it back another day. Then, they called back again and pushed it back another day. They delivered our stuff the day after Thanksgiving, which was almost three weeks late.

Although it was the same person who packed up the truck that came to deliver it, he did not have the other workers with him. Instead, he brought his minor children to help him unpack. The truck was unloaded and things were brought into the house professionally, but it was done by a 17-year-old, a 13-year-old, and a seven-year-old, being led by their father who was the guy who was in charge of the move. I was scared that one of these kids was gonna fall and hurt themselves and that I'd be liable. You just don't have minor children perform heavy-duty moving services. Then, we realized that the truck they drove up in was not the same truck that they had loaded. They had, at some point, repacked our stuff to another truck.

We discovered once everything got here and we started to unpack boxes that the movers broke so much of our stuff. When they repacked it to the other truck, they just threw things everywhere and squashed everything. I'm just happy that we're done with Next Stop. I will never hire them again and I would not recommend them to anyone.

Their sales guy was really good and super persuasive, but he did leave stuff off of the estimate. I told them my items and they incorrectly put them down on the estimate, which partially my fault. I should have read the estimate closer. But a lot of people when they're moving have a lot going on. So, it's hard to read everything super closely. There were two TV stands that I mentioned multiple times that were not put on the estimate. I should have recognized that when I glanced at it. And then the moving coordinator moved my move up by a week. So, for the inconvenience, they promised me that they would move my couch for free. Then they proceeded to not move my couch for free once the mover showed up.

All my furniture was already packed in storage bins and there was nothing that needed to be wrapped except for one. John, the one driving the truck, was incredible. He was professional and experienced. He had a bunch of guys that helped him lift stuff and he was very strict. The guys that he had working for him were very good as well. The ones that John has worked with in the past did a great job and didn't destroy my furniture. They took the time to make sure that they didn't drop any bins because they didn't know what was in them. I wrote fragile on them and they made sure that things were packed the way I had requested it. I couldn't go on the truck because of liability and I understand completely. So that was good. John got everything there safely. Nothing was destroyed and everything was perfect. I packed everything, so I knew it wasn't gonna break as long as they didn't throw a box or throw a bin.

When I originally talked to the salesman, he was very quick to make the sale and was not paying much attention to what was there, and as to how many bins and boxes there were. It was 20 cubic feet. He knew that because it fit in storage space, he could fit it in the moving truck according to the size that already existed. When he talked to me, he said they were going to move my stuff into the moving truck, take it to a transfer station, unpack it, repack it and then, it's going to go into a smaller truck. I said okay. I knew the guys that were packing originally, so I knew it was going to be fine when it got there. As time went on, I kept asking when the delivery would be. Nobody could tell me when the delivery was.

Originally, they said the delivery was going to be at a certain time. And then, the hurricane came and it didn't happen in that time, which I completely understand. But then, when I was making the reservation, the guy said the moving truck has to be able to get in and out of where I’m delivering to. He asked where and I sent him a Google Map screenshot of the address. I said that I've never driven whatever size truck is coming in there. It's not my responsibility to make sure the truck driver can turn around. I'm just moving into the space and I don't live in that place right now. They need to do the due diligence to make sure the truck can turn around and to ask their truck driver. He said it was not a problem and confirmed the sale with me of the cost to move my items.

When the time came, I met the truck driver and he said he was driving everything directly to me. I said okay and gave him the address. I confirmed with the guy making the sale that it's going to be able to turn around. He never said it's not going to be able to turn around. Because when I read my agreement, it says if the truck could not maneuver in the space, everything had to be unloaded and reloaded into the smaller truck, which is what I thought was happening. Originally, it was going to be delivered on a Thursday or a Friday. But now, it's going to be delivered on a Saturday. The truck driver said he couldn’t deliver any other time because I was going to have to pay for him to sit down and do nothing for an entire day and I wouldn’t want to pay that. So I told him that I originally said that I wanted it to be on a Thursday or Friday and that's what they told me. My building doesn't allow anyone to move in on the weekend.

The truck driver said I was going to have to unload it into a storage unit or a U-Haul and then, I was going to have to move it myself on Monday. I said that was not what I paid for. I paid for them to lift and move everything into my apartment with a piano up four floors in the elevator. And now, he was telling me I have to rent a truck and hire movers because I can't lift all this stuff by myself. He said yes to that unless I pay $2,500 for them to load it into a smaller truck and I was going to have to wait until Monday. So it was one excuse after the other.

The lady who took my payment said it was going to cost $2,800 more. I have it all documented if it ever becomes an argument. And I asked if they were not going to release my goods unless I made the full payment so that I had to now pay for somebody else to unload at a storage space and into a U-Haul truck to then deliver and have movers move it. She said yes. I didn't bother arguing or complaining at that point because I didn't want her to know that I was going to dispute the additional $2,800 they were going to charge me, which is what it ended up costing me anyway just by sheer coincidence.

By the time I hired the movers, rented a moving truck, and loaded and unloaded everything, I only used the truck for one day to avoid extra costs. I didn’t want to pay more for the movers either, so the next day, I moved the remaining stuff using my car. So the experience with the actual move was fantastic with John and the work guys because I used them on Monday to come and help me two days later. My issue was the salesman and the scheduling because no one answered my phone calls for three days or my texts or my emails or for me to find out what date and schedule they were delivering.

I paid the full amount and now I've disputed it with my credit card. But the move was great. And if someone is ever doing the move again and they're going to get John, I would tell them to do it but to make sure it's in writing that they can only deliver Monday through Friday and it's not their problem if the driver can't and that they can turn around in the space they're delivering to.

When they left our home, it went to New Jersey, which is opposite North Dakota. I had my car shipped after our furniture was shipped and it was here within three days. But our furniture was on the highway for 14 days somewhere. When the movers got here with the furniture, they were very careless. A lot of our furniture came here damaged and we filed a claim against it. Next Stop said that everything that we had in totes was our responsibility and that we agreed upon this. We did in fine writing. But I disagree with that.

Some keepsake things such as my mother's 22-karat China were busted. It’s irreplaceable and very sentimental. My dad's writing desk the church had gotten him when he was in the ministry was damaged. Our headboard was busted, which they wrapped. Our mattress was torn and we had to buy a brand-new one. It goes on and on and on. But they cannot supplement some way somehow and agree. All the response we got from Next Stop Moving was to weigh everything and they’ll give me 60 cents a pound. If they can live with it, I can live without it. Also, they loaded it up at our place on a box truck. But when they delivered it here, it was in an 18-wheeler and we were charged extra money because they could not get it close enough to our complex. We weren't informed it was coming in one and there are a lot of roads here that could not get into because they were doing road construction. It was a money racket.

There was a lot of money that we should not have been responsible for, just like the extra cost here. For a few extra feet to have to walk furniture, they wanted $400 on the spot. Or for me to run a U-Haul, and they would have loaded everything on a U-Haul. And we would have had to bring the stuff into our apartment. I have back problems and that was wrong. When the driver came in, he said they got everything delivered. I said we have a glass China cupboard and also a cedar chest that we did not receive. When they went back out to the 18-wheeler, it was back with somebody else's other furniture. It would have headed to California if I didn’t make them check.

It's been a very stressful move. We didn't need this and Next Stop Moving was not more considerate. They got their money and that was all they were after. They had a lot of improvements out there to do. We were very dissatisfied and I would never recommend them to anyone. They were terrible and did not stand behind their agreement. I am in the process of getting ahold of the real estate companies and telling them to never recommend these people to anyone.

I still saw that our stuff was in Oregon on the 28th and the 29th, and I finally called on the 30th of October, and I said, “Okay, so is stuff planning to go?” They were like, “Oh well, the drivers need to see if they have enough room on the truck and it could be this date, this date or this date.” So, it could have been as soon as November 3rd. That didn't happen. I'm getting super frustrated because they gave us a 7 to 21-day window of even though you have an expected date of the 29th, it's after that date you might not get it until after 21 days. So, yesterday, I've been keeping track with them on what's going on, and they said, “Your driver's gonna be there on the 20th,” which is today.

I got confirmation from the driver yesterday that he's gonna be here today between 10:00 and 4:00. I was like, “Sweet! Great!” My husband took the day off. I took the day off. That way, we can get the house prepped and ready for all of our stuff. I got a text message at 10:45 last night from the driver saying that dispatch told him to delay until Thursday the 21st. The email that I got says, ”Regarding the estimated delivery time frame, the driver has just confirmed the truck is running later than expected due to daily limits they have to follow as per regulations.” I totally understand they're only allowed to drive a certain amount of hours per day. My problem is if they're gonna tell me that it's here on the 20th, they need to figure out their hours so then they can get here on the 20th.

Now, it's planned for the 21st. We don't know what time. When I told them, “Okay, so right now, you're sitting at 24 days if it's gonna be delivered on the 21st. That's past your contract date already. So what are you gonna do with this? Because we're sitting in an empty house. We've had to purchase things out of pocket that we weren't expecting just so we could sleep and sit in our own house," they gave us $30 off.

Another issue that happened with Next Stop, which they did give us $600 off our total bill, was when the driver in Oregon hit and damaged my horse trailer. I'm a horse girl. That horse trailer is my baby. It got some pretty good damage on it that we'll have to fix at some point. They did give me $600 off rather than file and go through insurance. The horse trailer is drivable. It's something that we could hopefully fix once we got down here. It's just the whole process of getting our stuff has been a nightmare. I'm so beyond frustrated right now.