Next Stop Moving & Storage Reviews

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Edited by: Chloe Cochran

About Next Stop Moving & Storage

Next Stop Moving & Storage is a residential and business moving company. The company specializes in long-distance and interstate moves. Additional services include packing, unpacking, furniture disassembly, furniture assembly and storage solutions. Free estimates are available online, and virtual in-home walk-throughs are available after estimates. Next Stop Moving & Storage is fully licensed and insured.

Pros
  • Licensed and insured
  • Nationwide
  • Free Estimates
Cons
  • Scheduling constraints

Next Stop Moving & Storage Reviews

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    How do I know I can trust these reviews about Next Stop Moving & Storage?
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    Page 2 Reviews 5 - 35
    Customer ServiceCoveragePriceDamageRefunds & PayoutsPackingStaffTransparencyHonesty & TransparencyInsurance

    Reviewed May 16, 2025

    If I could give zero stars, I would. My cross-country move with Next Stop Relocation has been one of the worst consumer experiences of my life. I hired Next Stop Relocation based on their promise that they were a family- and veteran-owned company that would handle my move from start to finish. That was a complete lie.

    Without my consent or knowledge, they outsourced the job to Flash Move Experts and Ayman Moving & Storage, two companies I never agreed to work with.

    What followed was a complete nightmare:
    - I was charged an extra $1,000 for “extra boxes” — boxes that never even arrived.
    =Two LG OLED Smart TVs were destroyed because they were packed using my bed comforters instead of proper materials.

    - At least 11 boxes, a desk, vacuum, and more are still missing, and I have never received a single call or update on where they are or what happened.

    Many of the boxes that did arrive had clearly been tampered with — other people’s belongings were mixed in with mine. When I filed a claim, they offered me $254.40 for the entire loss — And only if I agreed to never leave a negative review or speak publicly about the experience. That kind of hush-money tactic tells you everything you need to know about this operation. I refused the payout so that I could warn others. If you’re even considering using this company, do yourself a favor and walk away now. If you absolutely must work with them or any company like them, buy the highest level of insurance coverage available. Their default coverage is only $0.60 per pound, which won’t come close to covering your losses when (not if) things go wrong. Next Stop Relocation — And the companies they hand your life over to — Should not be in business.

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    Customer ServiceMoversDamageRefunds & PayoutsPackingStaffTimeliness

    Reviewed April 23, 2025

    I used Next Stop Moving to move my furniture and items from Alabama to California on December 10, 2025. It took 6 weeks to receive the items. The boxes were soaking wet…my clothes were ruined, my Brookstone chair arms (mahogany) were scratched (even the delivery crew was amazed at how damaged they were, and he took a picture to present to Next Stop). Two boxes were lost containing items totaling $1500. I reached out to Next Stop with no response. I finally contacted Better Business Bureau who sent Next Stop a letter asking for remuneration for my losses. Next Stop refused to reimbursed and finally offered $300 to settle. Tired of having to deal with them, I agreed to the $300.

    On April 10th they said they would send the remuneration through Zelle, which is a banking transfer service. I agreed and provided all my info to complete the transaction (thinking they were finally going to having the integrity to try and make it right). I have still not received the money, and after at least a dozen emails, phone calls and chats online, they are not responding…and, I’ve received nothing for my losses. My last recourse is to take them to Small Claims Court, which I plan to do. My only hope is that this will warn any prospective clients of Next Stop to take their business elsewhere.

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    Reviewed April 16, 2025

    Moving from my downtown apartment to a townhouse was a breeze with Next Stop Moving & Storage. They navigated the tight hallways and staircases efficiently, ensuring all my furniture was safe. Their attention to detail is unmatched.

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    Customer ServicePriceMoversPunctuality & SpeedDamageBilling

    Reviewed April 1, 2025

    Horrible experience! Still waiting to hear when I will get my furniture. Signed delivery docs 11 days ago and can’t get anyone to tell me when I will get my furniture. Takes days to get anyone to take your call. Damaged my expensive wood flooring in my home on pick up. When I do get someone to answer they say they will get back to me but don’t. Living without my furniture and belongings! Stressed and wondering if I will ever get my stuff! Jacked up the bill when they showed up to pick up my stuff in too small of a truck. Save yourself and don’t use Next Stop movers!!!!

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    PriceMoversStaff

    Reviewed March 28, 2025

    I needed movers on a tight budget, and Next Stop Moving & Storage exceeded my expectations. They were affordable but didn't compromise on quality. Everything was handled carefully, and there were no hidden charges. A fantastic experience.

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    Customer ServiceCoverageTechSales & MarketingMoversDamageRefunds & PayoutsMaintenancePackingStaff

    Reviewed March 26, 2025

    The absolute worst moving company out there! Wish there is way to give this company 0 stars. PLEASE READ the fine print. These guys have learned how to cover their butts. When you pick a date for delivery, the fine print tells you they have within 7-30 days of the date you chose to deliver your goods. We thought our things would be there close to the date we chose. NOPE! We got it 12 days from the date we chose.

    The virtual meeting to review your move is not great. They sent too small of a truck to move our items and then proceeded to tell us that it was not going to all fit. We basically had to figure that out on our own (this is after the truck was loaded). So we ended up giving things away to Goodwill that we had not thought we would have to consider. We were paying them to move ALL our stuff right? But if you check the fine print once again, it states they have the right to decide what goes on the truck and what does not make it.

    Did they deliver our household to our next state? Yes. I will give them that. Do not pay them or sign for the delivery of your goods until the job is finished! They damaged our goods, damaged our home we moved out of, as well as our new house and did not reassemble any furniture nor place it where we needed it to be. There was lots of trash left behind for us to clean up. I had to fix walls. I needed to take two extra days off from work to get our bedrooms, dining room reassembled as well as figure out where they just stuck boxes (and those were clearly marked to make it easier for them to place).

    After multiple voicemails and threatening emails with photos of the issues, they finally responded that they would look into everything and get back to us within 72 hours... Never heard from them again. Next Step has made sure that we know they care absolutely nothing about us. We then filed a complaint with Wells Fargo trying to get some of our money back but Next Step definitely has been through this before and has generalized items on the contract enough to make it seem like they have done enough to warrant getting paid.

    READ the FINE PRINT! Or better yet, just go with a more reputable company. We were drawn in by what seemed to be caring sales people that work for a good moving company only to then realize we were stuck with a crappy one. We have used movers 3 times in the last 6 years for relocating for my job. We knew what to expect but didn't think it could be this bad. Please rethink using this company.

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    MoversPunctuality & SpeedDamageStaff

    Reviewed March 25, 2025

    Moving over the weekend can be chaotic, but Next Stop Moving & Storage kept everything organized and efficient. Their team was friendly, fast, and incredibly careful with my belongings. Couldn't ask better service.

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    PricePunctuality & SpeedStaff

    Reviewed Feb. 25, 2025

    I had several issues with this moving company, but they offered a small settlement after a very long waiting period. It can be hard to reach them. If you’re considering them, be sure to document everything and understand their policies. It’s cheap but it isn’t worth it.

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    Reviewed Feb. 18, 2025

    I was moving out of a high-rise building, and they handled the logistics perfectly. They coordinated with my building's management, protected the floors, and worked efficiently. A great experience. Recommended!!

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    CoverageMoversPackingStaff

    Reviewed Feb. 6, 2025

    First, I’ve never moved to another state before. However, your employees today provided excellent service in handling my belongings. They were very respectful of me and my property. In less than an hour my belongings were moved to the truck, some furniture items were covered and taped, and my big screen TV was covered, wrapped, boxed and loaded. Anya is excellent coordinator as well, keeping in touch with me and is very thorough in this moving journey. She is very patient and I am glad to know she will continue to coordinate my move to Virginia.

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    MoversStaff

    Reviewed Feb. 6, 2025

    I had some oversized furniture, including a huge sectional and a king -size bed, and the movers handled everything effortlessly. They disassembled and reassembled everything perfectly. Amazing service!

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    MoversStaff

    Reviewed Feb. 4, 2025

    I liked the people who came and picked up in Portland. They were lovely and considerate. Then my daughter who received the stuff in San Pedro, California said the assistants were great but the head of the crew was not very nice. She had to argue with them to get them to put back together things that the movers had taken apart.

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    MoversPunctuality & SpeedStaffEase of Use

    Reviewed Jan. 28, 2025

    I loved their reusable moving crates! They were sturdy, easy to use, and reduced waste. The movers were professional, friendly, and worked quickly. I couldn't be happier. I recommend them for all friends.

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    PriceQuote AccuracyPunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Jan. 27, 2025

    I was on a tight budget, but Next stop Moving & Storage delivered excellent service without hidden fees. They handled everything professionally and quickly. Amazing value for the price. I recommend them.

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    PriceMoversQuote AccuracyPunctuality & SpeedPackingStaffRatesValue

    Reviewed Jan. 24, 2025

    I needed movers within my budget, and Next Stop Moving & Storage provided exceptional service. They handled my belongings with care and completed the move quickly. Great value for the price. Highly recommended!

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    TransparencyCommunication

    Reviewed Jan. 22, 2025

    Moving from Illinois to Kansas was a big job, but Next Stop Moving & Storage made it look easy. They kept me updated during the journey, and all my belongings arrived safely. I'm very impressed. Thank you!

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    PackingStaff

    Reviewed Jan. 20, 2025

    I was nervous about moving my collection of vintage glassware, but they took extra care in packing and handling each item. Everything arrived intact, and I couldn't be happier with their attention to detail.

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    MoversDamagePackingStaff

    Reviewed Jan. 15, 2025

    I have several antique pieces, and the movers took extra care to ensure nothing was damaged. They used high-quality packing materials and treated each item with respect. I'll definitely hire them again.

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    Transparency

    Reviewed Jan. 13, 2025

    Relocating form Illinois to Pennsylvania seemed daunting, but Next Stop Moving & Storage made it a breeze. They provided updates throughout the journey, and everything arrived safely and on time. I couldn't be happier with their service.

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Jan. 9, 2025

    Relocating from Chicago to Delaware was daunting, but they made it so easy. Their communication was excellent, and my belongings arrived safely and on schedule. I couldn't be happier. Thank you so much!

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    MoversPackingStaff

    Reviewed Jan. 8, 2025

    I loved that they offered reusable crates instead of cardboard boxes. It made packing so much easier and saved me from dealing with waste. Their eco-friendly approach was a big reason I chose them, and I'm so glad I did!

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    PackingStaff

    Reviewed Jan. 6, 2025

    Helping my grandmother downsize to a smaller home was emotional, but Next Stop Moving & Storage made the process so much easier. They worked patiently, packed everything with care, and made her feel at ease. Thank you for your amazing service!

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    PackingStaffTransparency

    Reviewed Jan. 3, 2025

    Moving from Texas to New Jersey was a big job, but Next Stop Moving & Storage handled it perfectly. They packed everything securely, provided updates throughout the trip, and delivered on time. Their professionalism and attention to detail were truly impressive!

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    MoversStaff

    Reviewed Jan. 2, 2025

    My Parents' move into their retirement community was handled beautifully by Next Stop Moving & Storage. Their team was kind, professional, and very respectful of their belongings. Thank you for making this transition easier!

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    MoversPackingStaff

    Reviewed Dec. 30, 2024

    I chose Next Stop Moving & Storage because of their eco-friendly options, and I’m so glad I did. The reusable crates made packing easy, and the team was fantastic throughout the process. Highly recommend!

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    Customer ServicePriceMoversQuote AccuracyDamageRates

    Reviewed Dec. 28, 2024

    I recently chose Next Stop Moving for a cross-country move from LA to Denver. Initially, I was impressed by their attentive customer service and competitive pricing. However, the experience was mixed. The moving crew did not bring a large enough truck, which resulted in several of our belongings being left behind. Additionally, upon arrival, they did not fulfill their contractual obligation to reassemble our furniture, leaving us to do it ourselves.

    Unfortunately, some items were damaged during the move as well. We plan to contact the company to address these issues. Overall, it was not the greatest experience.

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    Customer ServiceSales & MarketingMoversStaffTransparency

    Reviewed Dec. 28, 2024

    My recent experience with Next Stop Moving has been very disappointing. Initially, I was persuaded by the skills of their salesperson, Allen, who was helpful even when things started going wrong. I moved from Nebraska to Texas and arranged for my belongings to be delivered between the 22nd and 25th of November. To meet this timeline, I shipped my items on the 14th, as suggested by Allen. Unfortunately, communication was a major issue. After the pickup, I received no updates despite numerous calls, leaving me with no furniture in a new house for over ten days—just a mattress on the floor with my 9-month-old child.

    Ultimately, my items didn't arrive until December 7th, which was far beyond the promised date. This delay was compounded by the poor delivery service, as only one person was sent for the job, contrary to the plan of having two. It's safe to say this ordeal was a nightmare and I would not recommend Next Stop Moving to anyone.

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Dec. 25, 2024

    I called Next Stop Moving & Storage at the last minute, and they fit me into their schedule. The movers were friendly, and professional, and got everything done quickly. Truly grateful for their help!

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    Next Stop Moving & Storage
    Response from Next Stop Moving & Storage

    Thank you for your warm words. We are always ready to help people move their items stress free and professional

    Customer ServiceMoversDamageStaff

    Reviewed Dec. 20, 2024

    Outstanding service! I used Next Stop Moving & Storage six years ago and was thrilled to use them again for my recent move to a larger space. Adam was communicative and helpful throughout, and the team was friendly, efficient, and careful. Highly recommend and will definitely call them for future moves!

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    Next Stop Moving & Storage
    Response from Next Stop Moving & Storage

    Thank you so much for your wonderful review! We are delighted to hear about your positive experience with us both six years ago and again recently. Adam and the team are very appreciative of your kind words, and we are glad we could make your move smooth and stress-free. We look forward to helping you with any future moves. Wishing you all the best in your new space!

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    MoversDamagePackingStaffTransparencyCommunication

    Reviewed Dec. 19, 2024

    I had a fantastic experience with Next Stop Movers! From the very beginning, their team was super professional and kept me updated throughout the entire process. They really took the time to wrap and protect everything, and I could tell they were being extra careful with my stuff. The movers themselves were friendly and efficient, and the office staff was also super polite and helpful. Overall, it was a smooth, stress-free move, and I’d definitely use them again in the future!

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    Next Stop Moving & Storage
    Response from Next Stop Moving & Storage

    Thank you so much for your great review! We are really pleased to know that everything went just well during your experience with Next Stop Moving & Storage, absolutely smooth and hassle-free. Our crew tries their utmost to be professional and full of care with a moving process and, furthermore, communicative during all periods of the relocation. Which is why we really enjoy knowing we exceeded expectations with you. Very thankful and looking forward to the pleasure of being at your service again in all future moving needs!

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    Next Stop Moving & Storage Company Information

    Company Name:
    Next Stop Moving & Storage
    Company Type:
    Private
    Year Founded:
    2018
    Formerly Named:
    Next Stop Moving & Storage
    Address:
    305 N. Main Unit #210
    City:
    Taylor
    State/Province:
    TX
    Postal Code:
    76574
    Country:
    United States
    Website:
    nextstopmoving.com