Next Stop Moving & Storage Reviews

The movers, Alex and John, showed up right on schedule and were extremely professional. They did not demand any unexpected payments and provided clear instructions for the final steps. The customer service team was always responsive, and I never had to worry about communication issues. They unloaded all my items carefully and efficiently, ensuring nothing was damaged.

The contract process was transparent and straightforward. I signed after inspecting my items, and everything was in perfect condition. The movers handled my belongings with great care, and there were no destroyed boxes or damaged items. Next Stop Moving & Storage also offered flexible insurance options through their proprietary site, allowing me to customize my coverage to suit my needs at a reasonable cost.

Next Stop Moving & Storage proved to be ethical and reliable, with excellent communication throughout the entire move. They turned what could have been a stressful situation into a smooth and pleasant experience. I highly recommend them to anyone looking for a trustworthy and professional moving company. They exceeded my expectations, and I couldn't be happier with the results!

1. Foreman Alex misguided on the 1st delivery date. Suggested 3rd JUNE even when stuff was picked up on 17th MAY. He made it look like that will be maximum date to receive stuff, turns out they don't start shipping until then and would require 2 weeks after that date. Initially I thought Alex was new so he might not know, but now after reading so many reviews about him I feel he did it on purpose. We specifically told him that we will have our new address by 23 MAY latest, he still suggested to put 3RD JUNE as the date.

2. He conveyed charges which were more than what was initially discussed. It felt like they just want to charge more without reason.

3. While booking, the customer service team, Mathew misguided that the stuff will be shipped soon after the pickup (and will be delivered in 2 weeks maximum) but it is close to 3 weeks and we still don't know if the stuff is shipped or is it safe.

4. Mathew told even if you don't have the new address in NJ, the stuff will be shipped from CA and stay in the storage in NJ so that they can meet 2 weeks delivery requirement. But turns out, it was rubbish. They don't touch your stuff until you have a address. It's 3 weeks, no update if the stuff has moved from CA.

5. Calls put on hold and forwarded to voice mails all the time. They give false promises to call back but never do. After a point, they know your number and won't answer your calls. We're chasing them since 24TH MAY. Today is 4TH JUNE. NO UPDATE WHATSOEVER. We're helpless right now. Can't believe this situation.

6. There is no way they can contact dispatch team. They just wait to hear back. So if dispatch team doesn't respond, you're on infinite waiting time.

Does anyone know if we can report them and take this to some higher level? Someone who looks into stuff like customer grievance resolution? After reading so many bad reviews about bad experience from people, now we don't know if stuff is safe and how much above the finalized amount they'll charge. We're so much troubled by them and left stranded. If anyone can suggest a way out and what to do next, it'd be highly appreciated. Thanks.