Next Stop Moving & Storage Reviews

Their sales guy was really good and super persuasive, but he did leave stuff off of the estimate. I told them my items and they incorrectly put them down on the estimate, which partially my fault. I should have read the estimate closer. But a lot of people when they're moving have a lot going on. So, it's hard to read everything super closely. There were two TV stands that I mentioned multiple times that were not put on the estimate. I should have recognized that when I glanced at it. And then the moving coordinator moved my move up by a week. So, for the inconvenience, they promised me that they would move my couch for free. Then they proceeded to not move my couch for free once the mover showed up.

All my furniture was already packed in storage bins and there was nothing that needed to be wrapped except for one. John, the one driving the truck, was incredible. He was professional and experienced. He had a bunch of guys that helped him lift stuff and he was very strict. The guys that he had working for him were very good as well. The ones that John has worked with in the past did a great job and didn't destroy my furniture. They took the time to make sure that they didn't drop any bins because they didn't know what was in them. I wrote fragile on them and they made sure that things were packed the way I had requested it. I couldn't go on the truck because of liability and I understand completely. So that was good. John got everything there safely. Nothing was destroyed and everything was perfect. I packed everything, so I knew it wasn't gonna break as long as they didn't throw a box or throw a bin.

When I originally talked to the salesman, he was very quick to make the sale and was not paying much attention to what was there, and as to how many bins and boxes there were. It was 20 cubic feet. He knew that because it fit in storage space, he could fit it in the moving truck according to the size that already existed. When he talked to me, he said they were going to move my stuff into the moving truck, take it to a transfer station, unpack it, repack it and then, it's going to go into a smaller truck. I said okay. I knew the guys that were packing originally, so I knew it was going to be fine when it got there. As time went on, I kept asking when the delivery would be. Nobody could tell me when the delivery was.

Originally, they said the delivery was going to be at a certain time. And then, the hurricane came and it didn't happen in that time, which I completely understand. But then, when I was making the reservation, the guy said the moving truck has to be able to get in and out of where I’m delivering to. He asked where and I sent him a Google Map screenshot of the address. I said that I've never driven whatever size truck is coming in there. It's not my responsibility to make sure the truck driver can turn around. I'm just moving into the space and I don't live in that place right now. They need to do the due diligence to make sure the truck can turn around and to ask their truck driver. He said it was not a problem and confirmed the sale with me of the cost to move my items.

When the time came, I met the truck driver and he said he was driving everything directly to me. I said okay and gave him the address. I confirmed with the guy making the sale that it's going to be able to turn around. He never said it's not going to be able to turn around. Because when I read my agreement, it says if the truck could not maneuver in the space, everything had to be unloaded and reloaded into the smaller truck, which is what I thought was happening. Originally, it was going to be delivered on a Thursday or a Friday. But now, it's going to be delivered on a Saturday. The truck driver said he couldn’t deliver any other time because I was going to have to pay for him to sit down and do nothing for an entire day and I wouldn’t want to pay that. So I told him that I originally said that I wanted it to be on a Thursday or Friday and that's what they told me. My building doesn't allow anyone to move in on the weekend.

The truck driver said I was going to have to unload it into a storage unit or a U-Haul and then, I was going to have to move it myself on Monday. I said that was not what I paid for. I paid for them to lift and move everything into my apartment with a piano up four floors in the elevator. And now, he was telling me I have to rent a truck and hire movers because I can't lift all this stuff by myself. He said yes to that unless I pay $2,500 for them to load it into a smaller truck and I was going to have to wait until Monday. So it was one excuse after the other.

The lady who took my payment said it was going to cost $2,800 more. I have it all documented if it ever becomes an argument. And I asked if they were not going to release my goods unless I made the full payment so that I had to now pay for somebody else to unload at a storage space and into a U-Haul truck to then deliver and have movers move it. She said yes. I didn't bother arguing or complaining at that point because I didn't want her to know that I was going to dispute the additional $2,800 they were going to charge me, which is what it ended up costing me anyway just by sheer coincidence.

By the time I hired the movers, rented a moving truck, and loaded and unloaded everything, I only used the truck for one day to avoid extra costs. I didn’t want to pay more for the movers either, so the next day, I moved the remaining stuff using my car. So the experience with the actual move was fantastic with John and the work guys because I used them on Monday to come and help me two days later. My issue was the salesman and the scheduling because no one answered my phone calls for three days or my texts or my emails or for me to find out what date and schedule they were delivering.

I paid the full amount and now I've disputed it with my credit card. But the move was great. And if someone is ever doing the move again and they're going to get John, I would tell them to do it but to make sure it's in writing that they can only deliver Monday through Friday and it's not their problem if the driver can't and that they can turn around in the space they're delivering to.

When they left our home, it went to New Jersey, which is opposite North Dakota. I had my car shipped after our furniture was shipped and it was here within three days. But our furniture was on the highway for 14 days somewhere. When the movers got here with the furniture, they were very careless. A lot of our furniture came here damaged and we filed a claim against it. Next Stop said that everything that we had in totes was our responsibility and that we agreed upon this. We did in fine writing. But I disagree with that.

Some keepsake things such as my mother's 22-karat China were busted. It’s irreplaceable and very sentimental. My dad's writing desk the church had gotten him when he was in the ministry was damaged. Our headboard was busted, which they wrapped. Our mattress was torn and we had to buy a brand-new one. It goes on and on and on. But they cannot supplement some way somehow and agree. All the response we got from Next Stop Moving was to weigh everything and they’ll give me 60 cents a pound. If they can live with it, I can live without it. Also, they loaded it up at our place on a box truck. But when they delivered it here, it was in an 18-wheeler and we were charged extra money because they could not get it close enough to our complex. We weren't informed it was coming in one and there are a lot of roads here that could not get into because they were doing road construction. It was a money racket.

There was a lot of money that we should not have been responsible for, just like the extra cost here. For a few extra feet to have to walk furniture, they wanted $400 on the spot. Or for me to run a U-Haul, and they would have loaded everything on a U-Haul. And we would have had to bring the stuff into our apartment. I have back problems and that was wrong. When the driver came in, he said they got everything delivered. I said we have a glass China cupboard and also a cedar chest that we did not receive. When they went back out to the 18-wheeler, it was back with somebody else's other furniture. It would have headed to California if I didn’t make them check.

It's been a very stressful move. We didn't need this and Next Stop Moving was not more considerate. They got their money and that was all they were after. They had a lot of improvements out there to do. We were very dissatisfied and I would never recommend them to anyone. They were terrible and did not stand behind their agreement. I am in the process of getting ahold of the real estate companies and telling them to never recommend these people to anyone.

I still saw that our stuff was in Oregon on the 28th and the 29th, and I finally called on the 30th of October, and I said, “Okay, so is stuff planning to go?” They were like, “Oh well, the drivers need to see if they have enough room on the truck and it could be this date, this date or this date.” So, it could have been as soon as November 3rd. That didn't happen. I'm getting super frustrated because they gave us a 7 to 21-day window of even though you have an expected date of the 29th, it's after that date you might not get it until after 21 days. So, yesterday, I've been keeping track with them on what's going on, and they said, “Your driver's gonna be there on the 20th,” which is today.

I got confirmation from the driver yesterday that he's gonna be here today between 10:00 and 4:00. I was like, “Sweet! Great!” My husband took the day off. I took the day off. That way, we can get the house prepped and ready for all of our stuff. I got a text message at 10:45 last night from the driver saying that dispatch told him to delay until Thursday the 21st. The email that I got says, ”Regarding the estimated delivery time frame, the driver has just confirmed the truck is running later than expected due to daily limits they have to follow as per regulations.” I totally understand they're only allowed to drive a certain amount of hours per day. My problem is if they're gonna tell me that it's here on the 20th, they need to figure out their hours so then they can get here on the 20th.

Now, it's planned for the 21st. We don't know what time. When I told them, “Okay, so right now, you're sitting at 24 days if it's gonna be delivered on the 21st. That's past your contract date already. So what are you gonna do with this? Because we're sitting in an empty house. We've had to purchase things out of pocket that we weren't expecting just so we could sleep and sit in our own house," they gave us $30 off.

Another issue that happened with Next Stop, which they did give us $600 off our total bill, was when the driver in Oregon hit and damaged my horse trailer. I'm a horse girl. That horse trailer is my baby. It got some pretty good damage on it that we'll have to fix at some point. They did give me $600 off rather than file and go through insurance. The horse trailer is drivable. It's something that we could hopefully fix once we got down here. It's just the whole process of getting our stuff has been a nightmare. I'm so beyond frustrated right now.

The delivery was gonna be 4 to 15 business days, and I counted it out. On the last day, I called and said, “What's up?” They said, “We'll try to track down the driver.” It finally happened, then he started calling me and it worked out. The driver that got to me was a little more communicative, but he asked me a bunch of questions about the driveway and the roads. He didn't make me feel confident that he was gonna be even able to deliver the items, which was weird. A competent driver would have just said, “Okay. I'll be there.”

I also felt like my stuff went through four different hands before it reached me and I'm missing something. There were also broken things and that wasn't a big deal, but the payment was absolutely frustrating. I don't handle working on the phone very well and all the bills had to be paid on the phone. It really turned me off. Plus, the price was much more than I expected. When the guy and I originally started talking, he said he could do the move for about $1,000 to $3,000, and it ended up being almost $6,000. They said that they would get a bonus if I gave them a good review, but I would never recommend the service to anyone.

I reserved a parking spot for 6 hours which should have been way more than enough for one couch, 3 boxes, and a bed. But since they took 10 hours, we didn't have the parking spot anymore. It was a headache when they wanted to leave the truck even though the police told them to move and they wanted me to pay the tickets. The service was bad the whole time, and I had a lot of furniture damaged. I didn't have much hope for my furniture and they wanted to go through a process where I know I wouldn't have anything back.

I got ahold of somebody and he said they got me scheduled. I asked him for his direct contact number but when I called it, it was not accepted. I got ahold of about eight different people. I said that everybody wanted to send an 80-foot van to move my furniture but I didn't want my furniture on a van with five other households and we have to wait two weeks for it to get off. I asked for a 26-foot box truck and have it transported from Idaho to California, unloaded, and everything would be fine. What showed up was an 80-foot van on the day of the move. He said he got one stop in Oregon and he'd be here November 1st, which was what my contract called for, but he got here on November 2nd.

The driver was a nice enough guy, though. I explained to him that when he gets here, I would release the deposit. Because I had put a stop on the deposit through my credit card because I thought it was a scam. When the van showed up, I wasn't happy that it was an 80-foot van. But he went ahead and loaded up my furniture. I released the deposit and then I also gave him the first installment. I told the dispatcher that I would not pay the final payment until my furniture is unloaded and everything satisfactory. But before he would unload the van, he wanted the payment. My things arrived and other than some damaged walls and damaged door jambs, Dimitri did a good job. He had a helper here to help him and everything went off fine.

They held me hostage with the price. They said that if I wanted a guaranteed delivery, which I didn't get, it would cost me $8,500. If I took a delivery, it’d get there when it gets there, it would be $6,000. I wanted my stuff there when I got here but I got here and I had to spend the night in a motor home because I didn't have any furniture to sleep on. Price-wise, they didn't deliver what they said they would do and I thought the price was very high for about two bedrooms or two rooms of furniture. When I thought this was a scam, I went on Better Business Bureau and they have a bad reputation with Better Business Bureau. I could add to it but it's not gonna benefit me, other than make me madder so I decided to put it behind me.

The actual crew was good, but I didn't have contact with them. I mainly talked to Next Stop for everything. But the crew was informative of what they were gonna do next with my stuff. They said they were gonna unload into another truck and then they would get on the road. The price was pretty straightforward except for when they got there. It ended up being double the amount for less the space. I was promised 15 x 20 square feet, but then they added another 10 square feet and charged me almost double the price for that amount.

We had broken furniture when something was miswrapped. When it was unwrapped by the driver at my location, the furniture completely fell apart. The TV was damaged but not damaged to the point that you couldn't watch it. There was some screen damage to the TV, and the TV stand was improperly packaged so it fell apart upon us taking the wrapping off. We had to purchase another piece of furniture because of it. The driver said that we could file a claim with Next Stop and we had up to 6 months to open our property and report if anything else was missing or damaged. He also let us know that he did some damage to the walls as he was taking the furniture up. It's a brand new house and we're the first people to live there.

At this point I told him to cancel the move and return my Venmo payment. He eagerly agreed and wrote me out a handwritten receipt with a phone number for Moe to call and return my Venmo minus $15 for the mattress cover he put on. No one answered of course but he did call back later and said he had not received the Venmo money because I put a dispute on it (Another story in itself). I decided to cut my loses and rent a 6x12' covered uhaul truck which easily fit all of my stuff for less than $300 and it cost me less than $200 in gas to move it myself. Now submitting claims with my bank and Pay-Pal to recover my deposit. But if I don't, I still saved $900 on the original scam of $1400 to do the move. Bait and switch. Noun. Synonyms of bait and switch. 1: a sales tactic in which a customer is attracted by the advertisement of a low-priced item but is then encouraged to buy a higher-priced one.

On a more positive note, Dimitri; and the fellows loading my possessions that did fit in the truck were kind and experienced with their tasks. Of course I have yet to examine those items that have already been unloaded at my new home in Oklahoma for damages, if and when I am able to arrive safely with at least some of my remaining possessions in tow.

If I were an attorney, I probably would have read the entirety of all of the contracts that I signed, but as you all know, most moving experiences can best be described as chaos punctuated by terror, and there was a continuous urging to "get this done now". I am sure there is enough legal "boilerplate" in the contracts I signed to last all of the movers several lifetimes, assuring that Next Stop is held harmless from complaints like mine that have come and gone. There are other points of irritation regarding added fees and expenses (bank charges??) upon final payment, things that I'm sure were in the contract but everyone was in such a big hurry to get the stuff signed so that Dimitri; could get on the road to Oklahoma. Who knew that I would soon be quite busy packing my own goods into my own equipment for transport to my new home.

The saving grace for all of this are the great people at Next Stop who helped me through this (what has now become) an ordeal in my life that will not, if ever soon be forgotten. Thank you Brian, Dimitri, and Anastasia for assisting me with the positive portions of this Experience, something I have named "My Adventure with Next Stop (And Others)". As for now, I need to get back to work. Regards Rick **. (Hopefully soon residing at): **. Dear Lord, please bless all of the individuals I have come in to contact with through this Adventure, and thank you so much for our 45th-47th president, Donald John Trump. Amen.

First warning: Make sure you don't need storage. You get one month free, which most moving companies offer. After that, it is $1 per cubic foot in the busy season because storage room is at a premium, so you will pay the premium. We did $6,900 worth of storage which killed us, but we didn't have a choice. We had planned to use part of the first month of storage and then move our stuff out once we had a house. The home fell through and took us 4 months to get into a home.

Lastly, in the contract, it says, "NEXT STOP MOVING & STORAGE SERVICES ADVANTAGES INCLUDE: ...Disassembly and reassembly of basic furniture...." They did do disassembly of furniture, but when our stuff was delivered to the new house, NOTHING was re-assembled. My office furniture had chips out of it, and two deep dents that would take an enormous amount of force to make. We had a fair amount of broken or damaged items. Not something we experienced with our other moving company. The movers also expected tips once they are done. After making storage payments, I would still get calls or texts for a couple days to pay as the right hand and left hand don't communicate it seems on client accounts. I'm just happy to have this whole situation behind us. I don't want to go through this process again.

Original: I am extremely disappointed with the service provided by Next Stop Moving company. It has been three months since I hired them to move my belongings, and my couch still hasn't been delivered. Despite multiple calls and follow-ups with Angelo, I’ve received nothing but excuses and empty promises. Their lack of communication and accountability is unacceptable.

What’s even more frustrating is that I’ve been given no clear timeline for when my couch will arrive. I trusted this company to handle my move professionally, but instead, I’ve been left waiting for months with no resolution. I would not recommend Next Stop Moving company to anyone looking for a reliable and efficient moving service. I will soon post my police report to prove my review.

They said that I went over the cubic feet allowed and that the weight had increased, and the gas price charges increased as well. When I was quoted that I would get a discount, which they justified by saying, "You did receive a discount. We actually went above and beyond to give you discounts that we shouldn't have even had to offer, but we were trying to satisfy you as a customer," and it ended up being the same price as another company that I had a quote from. So, they just sat there and justified the reasons and the cost. I agreed to the increase because it was a $75 charge to increase the additional items that took up a little extra space.

What I wasn't okay with was the additional gas charges. I did a shared load, which was supposed to give me that huge discount, but it's also by weight. And they don't weigh it per load. They don't weigh your things before you put it on the truck. So, how is that a discount when I'm still being charged for the gas price based off of the weight of a shared truckload? Who knows if that other person I shared the truck with had heavier belongings than I did? That's not in the quote. That's a variable. I'm a single mom and that's what I stressed to them. I only have $2,000 and I was quoted 2,100 and they ended up charging me 25. So, that hurt me. That took all of my savings. I'm struggling to play catch-up and be back on top again.

They had two people there to load the truck and one person to deliver, who I felt terrible for because how is one guy supposed to carry all that crap? I had one of those $500 big tool chest that has a bench and he struggled. I felt the need to help him because I didn't want more damage to my items. I have a kitchen island that's one of those portable ones and it's not heavy, but it's awkward, and he busted two of the wheels off and cracked the base of the hole that it goes into.

There was no one person that I could speak to in the claims company that I started trying to deal with yesterday and I feel very unsupported in what I'm trying to do. Then, I didn't take out extra insurance. I took out the basic insurance, which, in hindsight, was very stupid because they pay you 60 cents per pound. And in my stupidity, I thought it meant currency. But it's per weight. A lot of the stuff that were damaged are not very heavy. So, if I can circumnavigate this horrendous fight, I'm still not going to be reimbursed for anything near the cost of what I lost. Right now, I would not recommend Next Stop to anybody. Too many things have been broken beyond repair. It also seems like there are too many people involved and nobody really gives a damn about the property of the people that they are doing this service for.

The guys said they were taking the stuff from Colorado to Mississippi and I was over 1,000 miles, and it was gonna take 10 business days to get here. But I just did the trip in one day because I left on the 24th that morning at 7:18 and I got here on the 25th at 4 a.m. They had three people with them and they could have split that drive up with no problem. If they wanna ask me a date of when I needed my stuff down here and I give them a date, and they're sitting there knowing that that's not the date that they're gonna be here, the guy could have said something. I thought it was gonna be those same people who came up and boxed all my stuff who were coming down here but it wasn't. That could have been information relayed to me. But other than the miscommunication, everything got here. They did a great job of wrapping stuff up, getting it in boxes and having everything covered up.

Original Review: I was directed to this company (Next Stop Moving) after selecting 2 Men And A Truck company for a move from New Jersey to Houston. This company will prices gouge you. Once they receive your deposits and furniture there is no communication. I was told I would be given a 24 notice prior to pick up. They never contacted me, the only call I recieved was from the driver stating they were 2 hrs away. I was quoted 125 to wrap my glass table. When they got there the movers asked for $489 and wanted me to pay right upfront, without receiving it in writing. I was billed additional for the cushions on my couch, which the couch was included on my inventory.

Since they have picked my furniture no eta has been provided for delivery date. The only time they are Punctual is when they have the opportunity to bill you more money. Let's hope my furniture arrives in one piece. I do not recommend next stop moving due to lack of communication and price increase beyond my quote provided and addtional $1,300. I will never use or recommend this company.

1. Foreman Alex misguided on the 1st delivery date. Suggested 3rd JUNE even when stuff was picked up on 17th MAY. He made it look like that will be maximum date to receive stuff, turns out they don't start shipping until then and would require 2 weeks after that date. Initially I thought Alex was new so he might not know, but now after reading so many reviews about him I feel he did it on purpose. We specifically told him that we will have our new address by 23 MAY latest, he still suggested to put 3RD JUNE as the date.

2. He conveyed charges which were more than what was initially discussed. It felt like they just want to charge more without reason.

3. While booking, the customer service team, Mathew misguided that the stuff will be shipped soon after the pickup (and will be delivered in 2 weeks maximum) but it is close to 3 weeks and we still don't know if the stuff is shipped or is it safe.

4. Mathew told even if you don't have the new address in NJ, the stuff will be shipped from CA and stay in the storage in NJ so that they can meet 2 weeks delivery requirement. But turns out, it was rubbish. They don't touch your stuff until you have a address. It's 3 weeks, no update if the stuff has moved from CA.

5. Calls put on hold and forwarded to voice mails all the time. They give false promises to call back but never do. After a point, they know your number and won't answer your calls. We're chasing them since 24TH MAY. Today is 4TH JUNE. NO UPDATE WHATSOEVER. We're helpless right now. Can't believe this situation.

6. There is no way they can contact dispatch team. They just wait to hear back. So if dispatch team doesn't respond, you're on infinite waiting time.

Does anyone know if we can report them and take this to some higher level? Someone who looks into stuff like customer grievance resolution? After reading so many bad reviews about bad experience from people, now we don't know if stuff is safe and how much above the finalized amount they'll charge. We're so much troubled by them and left stranded. If anyone can suggest a way out and what to do next, it'd be highly appreciated. Thanks.