AmeriSafe Van Lines Reviews

The customer service was rude, unhelpful, and completely unacceptable. If you’re dealing with Shannon or Kimberly, I strongly recommend doing your research before committing or handing over any money. Don’t let a low quote convince you that you’re getting a good deal. A cheap quote means nothing if the company stops communicating after they get paid. Save yourself the headache and look elsewhere. I would not recommend AmeriSafe to anyone. One star is generous.

The biggest problem was the disconnect between the broker and the actual movers. When the movers arrived at my home, they essentially told me: > “We don't know what you were quoted. The broker gives a lower quote to get the business, but that price isn't realistic for us.” The actual movers then tried to increase the price based on cubic footage and other charges. Even though I had provided a detailed list of my belongings during the initial quote, I was told that my items exceeded the estimated cubic footage and that I needed to pay additional money. It also felt like the actual movers were trying to recover the commission that had been paid to the broker. Once the deposit is paid, you have very little leverage because you are already committed to the move.

**The delivery experience was even worse.** At pickup, the movers arrived with a normal-sized truck. However, for delivery, they arrived with a much larger **50-foot truck** and demanded an additional **$1 per cubic foot** delivery charge. I was put in an extremely difficult situation and ultimately told them that they could leave my belongings on the side of the road because I would arrange a U-Haul myself to move them.

This entire experience was stressful, frustrating, and much more expensive than I expected. **My advice:** If you are planning a move, I would strongly recommend either using a service such as **U-Box** with helping hands or hiring an actual moving company that will physically visit your home, inspect your belongings, and provide a realistic estimate **before you pay a deposit**. I would avoid using a third-party moving broker unless you fully understand how the pricing and additional charges work. In my experience, once the broker collected its commission and deposit, the responsibility and pricing issues were pushed onto the actual moving company. I was trapped due to fake Google reviews and no experience on this. **Learn from my experience: get an in-person estimate from the actual movers before signing or paying a deposit.**

The problems started after I paid the deposit. When the pickup date was getting closer, their moving manager called me and started saying that I needed more space and that I would have to pay more money. He told me that they had been in the moving business for 10 years and that they knew exactly how much space a move like mine would need. That really confused me.

If you have been doing this for 10 years and know how much space is needed, then why wasn't that included in the original estimate? Why wait until after the customer pays the deposit to ask for more money? I had already given them my complete inventory when I got the original quote. This made me feel like the lower estimate was given just to get my business and collect the deposit, and then the price started going up afterward.

The situation with the actual movers was also very frustrating. They basically told me that they didn't know what the broker had quoted me and that the price they were given was different. As the customer, I was stuck in the middle between the broker and the actual moving company. One thing that really bothers me now is that I had actually seen some negative Google reviews before choosing the company. When I asked about those reviews, I was told that competitors had posted them and that they weren't genuine. At the time, I believed them.

After experiencing everything myself, I honestly wish I had paid more attention to those reviews. Based on my experience, I now feel that many of those negative reviews were from real customers sharing real experiences. I'm not writing this review to argue with anyone. I'm simply sharing what happened to me so that someone else doesn't make the same mistake.

Please do your research before choosing this company. Don't choose a moving broker just because the initial quote is cheaper. If you are moving, I strongly recommend getting an in-person estimate from the actual movers and making sure you understand the total cost and possible additional charges before paying any deposit. For me, this experience was stressful, frustrating, and much more expensive than I expected. I would give 0 stars if allowed it. Unfortunately, there is no 0-star option. Please learn from my experience and think twice before choosing this moving broker.

I told her that I would fly there to receive my goods sat the 10th -- she had a six week window to pick up the furniture - don't forget I was already packed! So I finally heard from new movers who told me they couldn't get me the furniture on sat because they needed a ten day window - well Alex should have booked them for earlier pick up .. So they were unable to perform the move and it was not their fault - oh and in addition - the new movers told me that they don't trust estimates and only the driver could give a price after they loaded the truck so be prepared to pay more..MORE MONEY ... This firm is a scam expert - I am a senior citizen and will file a complaint in Florida where they are located and where there are laws protecting seniors - I want a full refund of my monies but I can't speak to their ability to do local moves but I can about this horrible horrible experience that I personally had.

Updated on 09/15/2026: I had a major problem that I reported to this site - I was immediately ontacted by a representative who did everything possible to rectify the problems that I encountered - she has rescheduled my move with new persons - when the move is complete - I will return and review the total experience- I am grateful that it was taken care of sooo quickly - moving is hard enough

Original Review: They came eight hours late kept complaining, moaning, saying things weren’t on list, said I had to give them more money cash right away, told me to call my bank, give them money and didn’t want to put anything on the truck until I paid them More money. I asked them To leave. They were scary and frightening. My sister was there. I went downstairs to call police. She called police as well so they left when police were about to Levine we had asked them politely to leave so now I’m flying my new home without anything done. I had to pay 1265 deposit and Kim told me this morning you’ll never see it. I want my deposit back. I want this company's license reviewed. May this never happen to another customer. It was horrendous.

I was moving from Massachusetts to New York. When I contacted AmeriSafe, I specifically requested a morning move. Despite repeatedly trying to determine when the movers would arrive, I was never given a meaningful ETA. The drivers ultimately did not arrive until around midday. More importantly, I was never clearly told during the booking process that my belongings might not be delivered the same day—or that delivery could potentially take several days. Had that been clearly explained to me, it absolutely would have affected my decision to book with this company.

Because my belongings did not arrive that evening, I ended up sleeping in my car with my cats because I had no access to my household items. I received everything the following morning only because the actual moving company AmeriSafe contracted with went out of its way to accommodate me and rearranged/cancelled other work so that they could deliver my belongings sooner. I genuinely appreciate the carrier for making that effort. My complaint is primarily with the expectations and information provided by AmeriSafe during the booking process.

Then there is the pricing. My original estimate was approximately $3,000. I provided AmeriSafe with a substantial inventory of what I was moving from the beginning. Was my inventory absolutely perfect down to every single item? No. But it was detailed enough that I cannot understand how a move initially estimated around $3,000 ultimately became more than $7,000. That is not a minor adjustment. That is more than double the amount I was initially led to expect. After my experience, I looked into other customer complaints and realized that I am far from the only person describing issues involving significantly increased pricing, confusion regarding AmeriSafe’s role as a broker, third-party carriers, and delivery expectations.

I understand that I signed a contract, and I take responsibility for that. But consumers should not have to discover the most consequential parts of a moving transaction by carefully interpreting contract language after they have already been sold on the service. Important information—especially who is actually moving your belongings, how pricing can realistically change, when the carrier will arrive, and whether your belongings will arrive the same day—should be explained clearly before a customer commits thousands of dollars. The actual movers did their best to help me. AmeriSafe’s sales and communication process is what I would caution people about. If you are considering using AmeriSafe, I strongly recommend asking IN WRITING before paying anything:

• If not, what is the actual delivery window?

I wish I had asked every one of those questions before signing. Based on my experience, I would not use AmeriSafe again.

I booked my move with them several months before my move date. The man I booked with, Collin **, started out great. I asked him specifically how long it would take to have my stuff delivered as this would determine when I would be making my move. He told me 4-5 days for that distance. No estimate, a flat 4-5 day window. He texted me his personal number and info so I could contact him with any issues or throughout this whole process. I originally did not know the exact date as this was months in advance, but as soon as I knew my exact move date I texted him. No response. I texted again, several days later, asking how to go about this. He texted back and told me to call the main number. That was the last contact I ever had with him. He was not, in fact, there for me throughout the move as promised. He clearly only wanted my business.

I called the main number and scheduled my move. They told me my time window of May 5-6 and they’d call a few days before with the exact date and time window. They did not. I had to call and ask. They returned my call on May 4 and told me they’d be there on May 6 and gave me a time window and informed me they’d call me 30 min - 1 hour before arrival. Nobody called me, they just showed up on May 6.

They loaded my stuff and at the very end told me before they loaded the last of my belongings (just my patio furniture), that there was a change in price. Over $10,000 was the new total. My original estimate was for $4200-$4500. This is over twice what I was quoted. I understand, the price is subject to change based on the amount of stuff. But over double? Ridiculous. What was I to do, almost all my stuff was already on the truck. I felt my stuff was hostage at that point. Regardless, I paid the required amount and signed the documents.

Now I’ve made the drive to Vegas expecting my stuff to arrive on May 10-11 based on the time frame Collin gave me. No word from anyone. I called multiple times that week with nobody able to tell me any info on where my stuff was or when it would be here. They told me repeatedly that it “could take up to 10 days.” Way different than the 4-5 day window Collin gave me. But no further information than that. That I’d be called when my stuff would be arriving. I checked my moving estimate - it says for that distance of a move a time frame of 2-10 days. So I let it go. My fault for not reading that part of the estimate.

Still, no calls came. Day 10 came with no answers. I called repeatedly. No calls back. Called Monday May 18, which would be day 12 after picking up my belongings. They finally called me back. They told me to be patient as my stuff was coming. I asked where my stuff was, as this was getting ridiculous. She let me know my stuff was in fact still in Texas. It would be loaded on the actual moving truck in 1-2 days, so it would be several more days before getting my belongings. She could not answer why my stuff was still in Texas, 12 days later.

I received a text on May 19 saying my stuff would be delivered on May 20 and she would get back to me with a time frame. She also informed me payment via cards would not be allowed as form of payment. This was never relayed to me prior to my move, and this was a shock to me. I had used cards for the other part of my move, so why all of a sudden was it different now? I had planned on using a credit card as my move was over double what it was supposed to be. But I had no choice clearly and had to come up with a way to Zelle or Venmo the money ($3,030) the following day.

She texted me later giving me a 1-3pm time frame for delivery. I confirmed. She then texted me the day of delivery, May 20, saying it was now a 3-4pm time frame. The driver would call 30 min - 1 hour prior to arrival. 4pm came and went, no call. I called dispatch. They returned my call and told me to be patient. If my stuff wasn’t here by 6pm then I could call back. The driver then called me with a 5:50pm arrival due to traffic. They arrived at 6pm.

They arrived with part of my stuff outside of the truck. See attached photo. Including my mattresses, that could have been damaged by the external forces known as weather. This was not discussed or approved by me to have my stuff external to the truck. Later when I called the company, they said this was “unprofessional” on their part and that this was not allowed, so they are unsure why my stuff was not inside the truck as it should have been. They started unloading - boxes smushed, bags torn, cat tree broken. Within the first 15 minutes these items were brought out. My stuff was very obviously not handled with care or respect. While unloading, stuff was falling off of each other. Boxes were squished. Legs on furniture ripped from the furniture itself. Storage totes cracked and bent. Debris and dead bugs from the outside all over my stuff. Custom hand painted furniture damaged. Thousands of dollars worth of damage.

Needless to say I am beyond angry and frustrated. I paid almost $11,000 for this move to have my stuff not only handled inappropriately but to have it be late and overcharged. I requested a partial refund and asked for steps to submit official complaints. I was offered $600 compensation as “the best they could do”. Absolutely horrible company. Do not use.

Condescending Staff: When I called back to address these issues and noted I didn't recall who originally quoted me, the human representative insultingly said, "You spoke to Mia, and if you don't remember that, that's a bad sign." Even if their actual moving crews do a professional job or hold high ratings, customer service like this will completely drive business away. If Amerisafe logs and records their calls, management needs to listen to this interaction. Save yourself the headache and look elsewhere, even for small or short-distance moves. Consumer Affairs also needs to look into this company if the site continues to recommend this company.

I would never recommend this company. They are not an actual moving company. I do not know why they haven't been sued and how they are getting away with blatant deceitful practices. They preyed on an 85-year-old woman and her belongings to move to Florida. This company cares nothing about customer service. All they care about is the bottom line....money.

Now my items were picked up on July 21st. Why were they not delivered until August 29th? Seriously? Then I had to pay an extra $300 shuttle fee because apparently the 3rd party driver took satellite photos of the delivery place and decided that he couldn’t get his truck in there. Two of my uncles and a good friend of mine are all 18-wheeler CDL-licensed drivers and said they could get their big rigs in with ease.

Please take my review seriously. NEVER use this company. Takes forever to move your things, scams you out of hundreds of dollars of trumped up extra fees, and then contract scammers who apparently can’t drive the large vehicles they are licensed to drive. With that, because I’m petty, they sent exactly 1 guy to move all of my things. I sat there and watched him move all of my stuff (very heavy items too) by himself and wished he would ask me for help.

After Brian, we dealt with Zachary, who said he would be available to answer any questions. A few days later, when trying to call Zachary with questions, his voice mail message changed to someone named Samuel. Zachary had disappeared, and neither Samuel nor Zachary returned any phone calls. 10 days before our move, customer service could not tell us which day the moving team would be at our house, and said they would let us know just one day before the moving team would arrive. 2 days before the 1st possible pickup date, Mike ** reviewed the contents of our house and said the cost had gone up from $8000 to $22,000. He said he could not explain how the $8000 quote could have been so off.

The day the moving team arrived, Jose, in charge of that team, raised the price again to almost $25,000. He said there was no way the previous people I spoke to, Brian, Zachary, customer service, or Mike would actually be able to know how much space the contents would take up in a truck without looking at it all in person. While the moving team was at my house they used the restroom and urinated all over our bathroom floor. I know men sometimes "miss" but this looked intentional and was disgusting to clean up. When I asked Jose how long it would take for the truck to arrive in Arizona, he said he had no idea and after a few days I should call the phone number on our contract and they would be able to tell me.

One week after the truck left our Colorado house I called that phone number 4 times over 2 days and every time, the voicemail box was full. On day 3, call #5, a random person picked up, said just, "Hello?", and told me I had the wrong number, but that she could give me the correct number. When I called the second number I was told the truck would be arriving in Arizona the next day. I was told I would get a call from the driver 30 minutes before arrival. Of course, I did not receive a call, and the truck showed up at 8:00 AM. Amerisafe charged us 3 times the original quote and was all around very poor at communication. It was a terrible experience. I definitely would not recommend it.