Mayflower International Moving Reviews

The movers that Mayflower had bid the job out to “Fantastic Movers” from Renton Washington came in a Budget rental box van. After we were there for several hours watching them pack everything up when it came time to give them the $1622 that Roy ** with Mayflower said I would need to pay them at that time it all of the sudden became $3500! So I had to rush to the bank and get more money or they were going to unload our belongings. They asked when they could bring our belongings to our new home what date. I said November 14, 2018. They also said that did we have room for a box van the size that they were using to come to our home. We said certainly no problem. We have a very large driveway and turn around.

We called on November 13. Told them we were here and that we were told that our property would be delivered on the 14th. To my surprise our belongings were still in Washington state and that it was going to be a month before they would deliver. Well beyond their 21 day guarantee. We were supposed to be given this really great deal as Roy was explaining because there were others moving long-distance and so they could piggyback our 10 x 20 unit of storage that we had for our belongings with several other people that were also moving to Florida. The mover called me that Fantastic Movers or Mayflower moving had bid out to. This guy told me that I needed to pay him $2200 and I said WHAT!! Back to the bank. He starts calling me in the next hour or so telling me he can’t get his semi 18 wheeler down our street.

Mayflower and Fantastic Movers said a “box van” would be coming and now he had to go get a smaller van or truck which was going to cost us another $900 or he was not going to bring our belongings. This started at $1999 and went up to $11,000. I could hear them before I saw them because they were out in the street yelling and screaming and dropping the F bomb at each other so all of my new neighbors could come and see. It was pouring cats and dogs. He didn’t even want to back up into the carport. He wanted to haul everything out and get it as wet and muddy and dirty as possible.

I would not let him. I made them back up into our carport as they are unloading. Every one of my boxes were wet. Some of them were 1/3 to 1/2 way up wet and these were 20 x 20 boxes. Everything was wet and in all the boxes of breakables or anything that could be remotely broken something was broken. My husband’s Husqvarna chainsaw was destroyed not to mention so many keepsakes.

I have two large clothing bags that are gone that had easily over $1000 worth of clothing in them gone that I will never see again. We also had two other people's items because of those little stickers they put on ours were light blue. We had very dark blue and yellow. They were not our belongings and pretty much everything in there was broken and destroyed. We also had a Blue Bunny ice cream chest freezer. The glass was shattered out of it. Now it is of absolutely no value. We have an antique RC cola soda machine with the little door that opens and you get the little bottles out, it was shipped upside down. I have wood tables that are cracked and broken and destroyed.

Thank God I took my jewelry and my shoe and boot bag with me otherwise I would be buck ** naked. We have called and called and we have filed claims. I don’t have receipts from years ago for the items a lot of the items that have been purchased. Some things were ceramics that my mother made before I was born in 1961. How do you put a price on that? So we have called and called and tried to file claims but it just keeps getting nowhere at all. We have talk to Sarah ** with customer service at Mayflower who transferred us to her supervisor Jason who every time we call he hangs up on us or he acts like he can’t hear us on the other line.

Fantastic Movers has blocked our phones so they can no longer receive our calls. MovingClaims.net is under the Mayflower umbrella. In no way will they help you get anything back ever. Do not use Mayflower. Do not believe their name and that they are these great wonderful movers because they are not and at this point we would like to know about any class action lawsuits because we are willing to be a part of it. After replacing everything that’s been destroyed the triple or quadruple amount of money we are heartbroken. I want everyone to know how horrible Mayflower movers are and I don’t ever want this to happen to anyone else. I trusted them. I trusted their name and their reputation and they suck big time. Beware every one.

When I finally talked to the Accounting manager Rich, he gave me a bogus phone number to reach him personally. I canceled my order 3 weeks before the supposed move date, I haven’t heard from anyone regarding my refund. I have called them every day for over 2 weeks and they either place me on hold for over 15 minutes or get disconnected. This is not a reputable company! I will probably never get my refund. BEWARE OF THIS COMPANY! I also filed a formal complaint with DOT.Gov, and still wait to hear back, l feel this issue will never be resolved. I simply want a refund. This company is based out of Coral Springs, FL, and btw, the address is a house! STAY CLEAR of Mayflower Moving Group, LLC.

This is one day before the scheduled move and closing on the sale of my home. I have complained to Mayflower corporate office and to the local agent. They say that I am responsible to pay the additional amount. Their agent completed made the assessment of the goods to be moved. I even lightened the load to less by not shipping all the items that the agent viewed in my home. The cost of my move was already quoted at over $23,000 but the company is not happy with that amount, they want to swindle their customers unfairly. Quote one price to get the business and then charge another higher price. I would recommend that you use another company.

At that point the company should have called another truck. Instead they didn't communicate the issue to anyone and I was left with 20% of my things in a home that was no longer mine. This resulted in costs for renting the property back from the buyers and having to pay a day off for them to be there (~$1300). I communicated that this was unexceptionable and sent in a detailed description of the experience and expenses. After almost 2 weeks someone from corporate called me and basically told me that there was nothing they could do for my expenses. They would give me $100 dollars as goodwill. That amount is insulting.

The miscommunication, lack of responsibility, disorganization needs to be addressed. If not even corporate realizes this and does not stand behind their organization's competencies and does right by their customers, which keep them in business, there is something very serious wrong. I am here 18 days later and still haven't received my second shipment. There is no apologies or compassion around my situation. I picked Mayflower with the trust that the move would be smooth and that my X-Country experience would be memorable. It sure is memorable. I will never, ever use Mayflower, Molly Bros (sub contracted by Mayflower) again. I urge all movers to never use them and whoever you use to read the FINE print carefully. This is more than just things being moved, these are your belongings that you would hard for; not to be destroyed and absent for weeks.

The driver said repeatedly that I was about 2,000 lbs under my estimate so I was expecting a sizable refund. I received a whopping $136, after the check was sent to the wrong address and was returned to them then sent to me again. I have asked for a printout of the weights and what a surprise that Jackie was supposed to email it to me but of course never heard from her. Now I am waiting for a check for my claim for damages. It has been over 30 days and they apparently sent this check to the wrong address too. The claims guy, Will, says I have to wait for the check to be returned to them. How long am I supposed to wait. I left a message today but of course no one called me back. I will never use or recommend these people!!!

I just watched the shelves of my Stickley $3,000 cabinet hauled into the van unwrapped. There's my Stickley cabinet. No wrap. No moving blanket. I walked in the van and see all our most expensive furniture simply stacked like it is a Target $200 construct it yourself piece of furniture. And now it is well past time when anyone will answer the phone. Texts are ignored. And we have no commitment that this truck is going anywhere tonight and certainly no idea if it will ever be unloaded from its soon-to-be graveyard in Escondido CA instead of on our way to North Carolina.

Learn from our horrible nightmare that is nowhere near an end. DO NOT CHOOSE MAYFLOWER. YOU WILL BE LEFT ADRIFT by uncaring and completely uninformed management who don't know anything and cannot find answers (they claim that they won't take your money but it will be drained from your account) and there will be no resolution in sight. DON'T be fooled by their national brand. It is now hours from resolution and we missed our 4 pm flights today because we have no end in sight. RUN FROM THESE PEOPLE AT CHIPMAN RELOCATION FROM ESCONDIDO CA.

Whoever handles claims is unresponsive! Finally, after many weeks of contacting them, they contracted with someone to repair some furniture. This company did an excellent job! I still have a table that cannot be repaired and although my insurance indicates that I should receive payment for it, they once again won't respond to calls. Finally after many weeks, I decided to cut my losses and put this behind me. Life is too short to continually try to get someone to keep their word. My advice: monitor closely the packing, get your own insurance, and if something goes wrong, don't expect any help from their claims department!

The estimator also advised us to get rid of anything we could live without so as to reduce the cost of the move - he claimed anything over the 14,000 pounds estimate would be billed before the delivery, and anything under would be refunded after. My wife and I evaluated every item we owned and decided to donate, give away, sell, or discard a large portion of the belongings we'd accumulated over 30 years in Northern Virginia. When the move arrived in Puerto Rico the delivery driver (Crowley Freight) told us the total weight of the move was just over 10,000 pounds. We contacted Joe Moholland Moving to request our refund but after 18 months and over 40 phone calls or emails we had not received our refund. They eventually just stopped answering our calls or returning our emails. We became so frustrated with Joe Moholland Moving we decided to contact Mayflower directly to see if they could help.

After about a year of exchanging emails with Mayflower they informed us there was nothing they could do because, to quote their most recent email: "As an agent for Mayflower Transit, Joe Moholland Moving represents Mayflower in interstate moving, however, with regard to international moving, (to Puerto Rico in your case), our agents can use any licensed forwarder to arrange transportation. Regrettably, they chose not to use our services to handle your move, therefore, we cannot help in this situation. After contacting Joe Moholland Moving on your behalf, John **, replied that he believed the forwarding company was settling this with you." I felt this was a cop-out because 1) when I contacted Mayflower I specifically stated the move was to Puerto Rico and 2) I didn't have a formal contract with the "forwarding company".

I don't expect to get a refund, but I hope my experience can help other families that are moving in or out of the Washington, D.C. metro area to avoid using these scammers. Or at least, to go into a move knowing that the D.C. area moving company scams are unavoidable. Please don't make the mistake of trying to reduce the load to save money - the only money that was saved in this move was pocketed by the Joe Moholland Moving company on their freight forwarding costs at the expense of the items we gave up to lighten the load.

For instance. I had winter scarves and hats in a box with Christmas decorations. Originally, I had all of my winter clothes packed into ONE box, only to receive the hats and scarves. ALL OF MY WINTER CLOTHES ARE MISSING. Also missing, is a full box set of dishes, not even used. And in return, we find a box of clothing not even belonging to us! I would never refer this moving company to ANYONE. Better off moving it yourself!