Mayflower International Moving Reviews

My property manager also had to come tell me they left two large boxes and two pieces of furniture on the floor below me overnight that had a lot of valuable stuff in them. They didn't even bother to bring it to the right floor with the other stuff they dropped off. Just completely negligent and incompetent, will never use them again and urge anyone else to avoid, avoid, AVOID at all costs.

They also were super late loading day, taking like 5 to 6 hours longer than the estimated time frame and giving me false calls saying they would be there in under an hour, only to take another few hours to get there, which delayed me being able to give my apartment keys to apartment staff. I'm also pretty sure I heard one of them insult me while I was walking my luggage to my Uber right after shaking hands with one of the movers. Thank God I took the PS5, gaming laptop, and game collection on my flight or they would have for sure taken all that too. So predictable.

Only 1 mover arrived in Colorado to unload and put things together. I have spent a year and a half finding out what a horrific he did. I should have gotten down and really looked at things within a few days but there was so much going on. I realized today that when he attached my mirror to my antique dresser, he didn't level it correctly and screwed through the top of it. I had to get level with the top to see the damage. Honestly, I don't think anything would have been done if I had noticed earlier. I experience their customer service representative and he was extremely rude. Once you sign the contract, they don't care about you. They will call and be very responsive until that day that you sign, then good luck trying to reach the person who swore they would work with you through the move.

Mayflower is totally unprofessional and at this point it feels like our stuff has been hijacked by some dude who just doesn’t want to drive when he was scheduled to do so. And that’s legit. And he told us before he told the scheduler. We are flabbergasted. You are better off hiring a truck and some local help to move the items than going with this over priced company.

I've had to hire a law firm and to this day I have paid like $22,000 pursuing litigation against Mayflower for breach of contract and the horror show that they have put us through. Upon arriving in FL, I've had to spend thousands of dollars buying new TVs, furniture, etc. And now they sent our Attorney a "settlement" for us to agree to hire another moving company and go and pick up our stuff and to agree not to pursue any further litigation for lost or damaged property. Which is preposterous and absurd. I would never agree to something like that. And they are saying that we owe them $16,000 for Cargo valuation (which was supposed to be the amount paid for) All of our furniture and belongings. Once everything made it to FL Which never happened and instead our furniture has been rotting in storage ever since. And they are also saying that we owe them $22,000 for handling and storage charges.

I am writing this review in case someone could be helped and spared the grief, frustration and anger that we have had because of their deception and being so cynical. Mayflower has been doing this for a long time and to many customers entrusting them to move their furniture and belongings. Do not be fooled by this company. This experience for us has been like something out of the Twilight Zone. Do your homework and research your moving company well before agreeing to anything or hiring them. Mayflower is full of deception and dishonesty. And if you don't believe me, just read the other horrendous reviews from other customers and what they have been put through.

Original Review: Hired Mayflower to move all of our furniture and boxes from NJ to Florida. They promised to send a tractor trailer and move all of our stuff in one day. Well, they are nothing but con men and deceitful. The imaginary tractor trailer never showed up. Instead, they sent 2 26ft trucks one sat in the Avenue back in NJ completely empty and left completely empty. The other one took all of our furniture and sent it to a warehouse or storage in Harrison NJ. I never signed a contract for 2 26ft trucks and never agreed upon anything to go into storage. To this day our stuff is still in storage. The move was supposed to take place on 07/25/2022. This company like many other moving companies are deceitful and con artists.

I have hired a law firm and I am suing Mayflower as well as their minions from Molloy Moving and storage. I hope by writing this review to help someone else, so that the same thing does not happen to them. They have many, many awful reviews on Google as well as the BBB. There is no appropriate adjective to describe the nightmare that we got into for trusting and hiring them. I had to rent 2 trucks from Penske at a cost of 7k to move 100-150 boxes that were in the garage. I am a 100% disabled service-connected Persian Gulf War Veteran.

And my wife and sister-in-law are disabled also. And I have a big hernia from complications of Colon Cancer Surgery that I had done at the East Orange NJ VA back in Jersey. And because of carrying heavy boxes that they were supposed to come back the next day and pick up (which they never showed up) my hernia has gotten worse and now I need to have surgery sooner than I was supposed to. For your peace of mind and if you want everything to go well with your move. STAY AWAY FROM MAYFLOWER. THEY ARE FULL OF IT!!!!!!

Last evening I got a letter from MAYFLOWER, "Respectfully declining" to repair or replace many of my broken items, they said I had to go back to Buehler for this. This is a Merry Go Round, Buehler tells me it is Mayflower's responsibility. Not only have I been lied to numerous times, but the false advertising they give is garbage. DO NOT UNDER ANY CIRCUMSTANCES USE A COMPANY THAT IS AN ENTITY OF MAYFLOWER. I CANNOT STRESS ENOUGH how much of my belongings were broken, or in one case never delivered to me. MAYFLOWER IS JUST THE PERFECT EXAMPLE OF THE REPUTATION MOVING COMPANIES HAVE - SCUM, GARBAGE, LIARS....

The driver was suppose to have 4 people help him move my stuff into the mini storage garage but he only brought one person. The driver had an injured knee and could not do much so basically that person moved all my stuff from the truck into the mini storage garage by himself. My furniture was dragged upside down & sideways & when I expressed my concern the driver said it wasn't hurting the furniture. They wanted to pack my furniture on its side & put boxes on top of it. They did not bring a ladder so they could only stack the boxes 6 ft high & they threw some of my furniture on top of the boxes. I expressed my concerns to the sales person who signed my job and filled out the survey they sent me but no one has bothered to contact me.

Not 1 item was unscathed. And everything was filthy as it wasn’t wrapped very well.

WEDDING GOWN. Being recently widowed I was devastated.

Please note that many boxes were delivered open. Many items not of any real value are also missing. The level of damage & loss makes it quite obvious that Mayflower does not take care of your items or it is intentional. A good thief (or bunch of thieves) would take just enough junk along with good stuff to make it look like it was unintentional.

Mayflower has refused to pay for or look for my missing items. They don’t care. They also refuse to pay for the tv they damaged. They did send someone to repair futon & dining room set. Unfortunately there are several gouges on the table that can not be repaired. They decided to pay for my mattress which can not be replaced (1 year old) as they don’t make it anymore & the smashed console cabinet. Their reasoning is that I signed the paperwork when the guys finished unloading the truck because anyone who has ever moved knows that 1 person can watch 4 guys unload & carry in each piece/box because we have 4 sets of eyes & ears.

No one EVER mentioned they were changing trucks. They sold our load and packed it in with two other destinations. I found out they only reimburse .60 per pound even with the added insurance we paid for. AND, due to the fact we were having the items delivered to a climate controlled storage unit because we had not closed on our house yet, we were informed we were not eligible for the $500 refund for it all being late! We fought that and won the $500, but our house purchase fell through and there was no way for us to unbox everything for an appraiser to even look at. We gave up on being compensated at all and to this day I am still unboxing broken items. In my opinion it was criminal for them to move our items from one truck to another. We paid a fortune to have the whole truck.

The movers that Mayflower had bid the job out to “Fantastic Movers” from Renton Washington came in a Budget rental box van. After we were there for several hours watching them pack everything up when it came time to give them the $1622 that Roy ** with Mayflower said I would need to pay them at that time it all of the sudden became $3500! So I had to rush to the bank and get more money or they were going to unload our belongings. They asked when they could bring our belongings to our new home what date. I said November 14, 2018. They also said that did we have room for a box van the size that they were using to come to our home. We said certainly no problem. We have a very large driveway and turn around.

We called on November 13. Told them we were here and that we were told that our property would be delivered on the 14th. To my surprise our belongings were still in Washington state and that it was going to be a month before they would deliver. Well beyond their 21 day guarantee. We were supposed to be given this really great deal as Roy was explaining because there were others moving long-distance and so they could piggyback our 10 x 20 unit of storage that we had for our belongings with several other people that were also moving to Florida. The mover called me that Fantastic Movers or Mayflower moving had bid out to. This guy told me that I needed to pay him $2200 and I said WHAT!! Back to the bank. He starts calling me in the next hour or so telling me he can’t get his semi 18 wheeler down our street.

Mayflower and Fantastic Movers said a “box van” would be coming and now he had to go get a smaller van or truck which was going to cost us another $900 or he was not going to bring our belongings. This started at $1999 and went up to $11,000. I could hear them before I saw them because they were out in the street yelling and screaming and dropping the F bomb at each other so all of my new neighbors could come and see. It was pouring cats and dogs. He didn’t even want to back up into the carport. He wanted to haul everything out and get it as wet and muddy and dirty as possible.

I would not let him. I made them back up into our carport as they are unloading. Every one of my boxes were wet. Some of them were 1/3 to 1/2 way up wet and these were 20 x 20 boxes. Everything was wet and in all the boxes of breakables or anything that could be remotely broken something was broken. My husband’s Husqvarna chainsaw was destroyed not to mention so many keepsakes.

I have two large clothing bags that are gone that had easily over $1000 worth of clothing in them gone that I will never see again. We also had two other people's items because of those little stickers they put on ours were light blue. We had very dark blue and yellow. They were not our belongings and pretty much everything in there was broken and destroyed. We also had a Blue Bunny ice cream chest freezer. The glass was shattered out of it. Now it is of absolutely no value. We have an antique RC cola soda machine with the little door that opens and you get the little bottles out, it was shipped upside down. I have wood tables that are cracked and broken and destroyed.

Thank God I took my jewelry and my shoe and boot bag with me otherwise I would be buck ** naked. We have called and called and we have filed claims. I don’t have receipts from years ago for the items a lot of the items that have been purchased. Some things were ceramics that my mother made before I was born in 1961. How do you put a price on that? So we have called and called and tried to file claims but it just keeps getting nowhere at all. We have talk to Sarah ** with customer service at Mayflower who transferred us to her supervisor Jason who every time we call he hangs up on us or he acts like he can’t hear us on the other line.

Fantastic Movers has blocked our phones so they can no longer receive our calls. MovingClaims.net is under the Mayflower umbrella. In no way will they help you get anything back ever. Do not use Mayflower. Do not believe their name and that they are these great wonderful movers because they are not and at this point we would like to know about any class action lawsuits because we are willing to be a part of it. After replacing everything that’s been destroyed the triple or quadruple amount of money we are heartbroken. I want everyone to know how horrible Mayflower movers are and I don’t ever want this to happen to anyone else. I trusted them. I trusted their name and their reputation and they suck big time. Beware every one.

When I finally talked to the Accounting manager Rich, he gave me a bogus phone number to reach him personally. I canceled my order 3 weeks before the supposed move date, I haven’t heard from anyone regarding my refund. I have called them every day for over 2 weeks and they either place me on hold for over 15 minutes or get disconnected. This is not a reputable company! I will probably never get my refund. BEWARE OF THIS COMPANY! I also filed a formal complaint with DOT.Gov, and still wait to hear back, l feel this issue will never be resolved. I simply want a refund. This company is based out of Coral Springs, FL, and btw, the address is a house! STAY CLEAR of Mayflower Moving Group, LLC.

This is one day before the scheduled move and closing on the sale of my home. I have complained to Mayflower corporate office and to the local agent. They say that I am responsible to pay the additional amount. Their agent completed made the assessment of the goods to be moved. I even lightened the load to less by not shipping all the items that the agent viewed in my home. The cost of my move was already quoted at over $23,000 but the company is not happy with that amount, they want to swindle their customers unfairly. Quote one price to get the business and then charge another higher price. I would recommend that you use another company.

At that point the company should have called another truck. Instead they didn't communicate the issue to anyone and I was left with 20% of my things in a home that was no longer mine. This resulted in costs for renting the property back from the buyers and having to pay a day off for them to be there (~$1300). I communicated that this was unexceptionable and sent in a detailed description of the experience and expenses. After almost 2 weeks someone from corporate called me and basically told me that there was nothing they could do for my expenses. They would give me $100 dollars as goodwill. That amount is insulting.

The miscommunication, lack of responsibility, disorganization needs to be addressed. If not even corporate realizes this and does not stand behind their organization's competencies and does right by their customers, which keep them in business, there is something very serious wrong. I am here 18 days later and still haven't received my second shipment. There is no apologies or compassion around my situation. I picked Mayflower with the trust that the move would be smooth and that my X-Country experience would be memorable. It sure is memorable. I will never, ever use Mayflower, Molly Bros (sub contracted by Mayflower) again. I urge all movers to never use them and whoever you use to read the FINE print carefully. This is more than just things being moved, these are your belongings that you would hard for; not to be destroyed and absent for weeks.

The driver said repeatedly that I was about 2,000 lbs under my estimate so I was expecting a sizable refund. I received a whopping $136, after the check was sent to the wrong address and was returned to them then sent to me again. I have asked for a printout of the weights and what a surprise that Jackie was supposed to email it to me but of course never heard from her. Now I am waiting for a check for my claim for damages. It has been over 30 days and they apparently sent this check to the wrong address too. The claims guy, Will, says I have to wait for the check to be returned to them. How long am I supposed to wait. I left a message today but of course no one called me back. I will never use or recommend these people!!!

I just watched the shelves of my Stickley $3,000 cabinet hauled into the van unwrapped. There's my Stickley cabinet. No wrap. No moving blanket. I walked in the van and see all our most expensive furniture simply stacked like it is a Target $200 construct it yourself piece of furniture. And now it is well past time when anyone will answer the phone. Texts are ignored. And we have no commitment that this truck is going anywhere tonight and certainly no idea if it will ever be unloaded from its soon-to-be graveyard in Escondido CA instead of on our way to North Carolina.

Learn from our horrible nightmare that is nowhere near an end. DO NOT CHOOSE MAYFLOWER. YOU WILL BE LEFT ADRIFT by uncaring and completely uninformed management who don't know anything and cannot find answers (they claim that they won't take your money but it will be drained from your account) and there will be no resolution in sight. DON'T be fooled by their national brand. It is now hours from resolution and we missed our 4 pm flights today because we have no end in sight. RUN FROM THESE PEOPLE AT CHIPMAN RELOCATION FROM ESCONDIDO CA.