Consumer Complaints and Reviews
It's 9 hours into our move and this nightmare is nowhere near over. Despite signed paperwork by Derek ** and three written and two phone confirmations, no van showed up at the promised 8am. Calls and texts resulted in no answers. Van and crew promised by 10. No show. Van and crew promised by 11. Again, No show. Van and crew promised at noon. No show. Van and crew promised at 1 pm. At 1:15, a dilapidated trailer was unceremoniously dumped in front of our house. No crew. One guy, Scott, shows up to start the inventory. (It is now 5:45 and it still is underway.) More than a dozen calls to Operations Manager Lori ** found no answer for any questions. Crews were always "on the way." Finally, about 4 pm. Two guys show up from another job. After a time of hauling boxes, they simply drive away. We are back with one guy: the inventory guy.
I just watched the shelves of my Stickley $3,000 cabinet hauled into the van unwrapped. There's my Stickley cabinet. No wrap. No moving blanket. I walked in the van and see all our most expensive furniture simply stacked like it is a Target $200 construct it yourself piece of furniture. And now it is well past time when anyone will answer the phone. Texts are ignored. And we have no commitment that this truck is going anywhere tonight and certainly no idea if it will ever be unloaded from its soon-to-be graveyard in Escondido CA instead of on our way to North Carolina.
Learn from our horrible nightmare that is nowhere near an end. DO NOT CHOOSE MAYFLOWER. YOU WILL BE LEFT ADRIFT by uncaring and completely uninformed management who don't know anything and cannot find answers (they claim that they won't take your money but it will be drained from your account) and there will be no resolution in sight. DON'T be fooled by their national brand. It is now hours from resolution and we missed our 4 pm flights today because we have no end in sight. RUN FROM THESE PEOPLE AT CHIPMAN RELOCATION FROM ESCONDIDO CA.
Making any kind of move internationally is extremely stressful and worrisome–at least for me. The Mayflower company was very easy to deal with and put our minds at ease in many ways. Regular moving is expensive... but across the ocean? Crazy expensive but compared to others and with the great service, this company was reasonable and had great rates! Mayflower took care of so many details for us that may have been overlooked or messed up by us or a less reputable company. The processing of claims was easy, expeditious and comprehensive. Filled with worry about our most personal and expensive items being shipped–we found no damage, nothing lost or missing and all that worry was for, nothing by the end of our journey.
Movers were well trained for packing and loading personal items. All items, including furniture, were well wrapped and/or padded for transportation. Movers worked quickly and efficiently. The costs associated with this move were reasonable and competitive. The final cost was very close to the estimate that was quoted. This company made certain everything was covered when the quote was issued. Although I did not have need to use the claims service of this company, I feel confident it would be held to the same standard as their other services. The movers were exactly on time and ready to begin. Their organization was impressive and efficient. Delivery to my destination was within the time range quoted.
Packed, moved to Sicily, unpacked, & placed in proper rooms. Removed all packing material & left house in ready to use condition. One could not wish for a better move or more professional workers. We had no complaints for the move, either on pick-up or delivery. It just is important to know what to expect when you arrive at new place of residence. We experienced no damage during the move, so therefore didn't have to place a claim in conjunction with the move. We were told what the procedures would be if a claim was necessary, but, in our case, none was required. We were given a date for pick up, number of days furniture was expected to be in transit, and the company delivered in the time frame that they gave us. I would say they are very reliable.
Came to load us and began, but they forgot to load the car so the driver had one of his helpers drive the car to his house and they unloaded the trailer to get the car in and reloaded the trailer. At the other end, car had $1500 damages and numerous items were broken. Costs were very reasonable for me since this was a company paid for move. I don't believe I would have paid this much for the move without getting several bids to do some comparable shopping. The claim processing time was very successful. The reason the claim processing time was okay with me is because this was a company move and the company I worked for took care of all claims in a very timely fashion. I was absolutely amazed at the fact that they were so unreliable since the company I worked for was using them nationwide and did multiple moves yearly with this supposedly reliable moving company.
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Always safe with my items. This company has always been top on getting the job done right and I have always enjoyed the price, the quote and I love the service. The costs are great. I love the value I get for the service they offer. The rates are based on so many options where you can decide what and when you want to pay. Always spot on get it done so it always right, fast and I love how it is set out. The claims are great and they are of top service. I go to the top notch strategy. They are always right there. I am right them and they are right there so the service works out great.
Overall the crew that came were friendly, nice, caring, dependable people who help us manage to get all our items together in one run. You would think hiring a moving company would cost a fortune but the price was fair and reasonable. I would definitely recommend because they did a great job. Nothing was broken and they came with smiles on their faces. The claim process was very quick and easy. I had no problems. I did not have to file a claim. Happy for the work. They were on time, did great work, and had not one single problem. Very reliable and responsible workers so I would have to recommend them.
I hired Mayflower for a long distance move, the guys they sent were unprofessional and had no clue what they were doing. My furniture arrived 6 days later scratched, broken, wet. I took out full protection insurance on my move so that any damages would be taken care of. I filed a claim for damages 60 days ago and keep getting a runaround from the company about replacement of 7 pieces of furniture that are not usable anymore. Overall the company isn't worth the money that they charge and I would never recommend them to anybody. Mind you a 1100 mile move costs 6900 bucks for crap service and for your belongings being trashed in the process.
I read all the reviews on Mayflower before I selected a moving company. Although many were poor, I found this with all moving companies so I figured that probably only unhappy people were reviewing. So, I selected them for a move from Omaha to Denver. I have to say that the staff in the office handled my move in a professional manner. They were very helpful, the quotes they gave me were accurate, and they helped me problem solve when I had difficulty with the placement of the container. While the movers who unloaded my container were excellent, those who packed it did such a poor job that they damaged nearly every piece of furniture. There were marks on one dresser that looked like they had tied the straps so tight that it damaged all four sides. I mistakenly thought that I would be OK because I purchased the additional insurance. That's all well and good but it took multiple e-mails and phone calls to get any service.
Whoever handles claims is unresponsive! Finally, after many weeks of contacting them, they contracted with someone to repair some furniture. This company did an excellent job! I still have a table that cannot be repaired and although my insurance indicates that I should receive payment for it, they once again won't respond to calls. Finally after many weeks, I decided to cut my losses and put this behind me. Life is too short to continually try to get someone to keep their word. My advice: monitor closely the packing, get your own insurance, and if something goes wrong, don't expect any help from their claims department!
We were given an estimate for our move and this representative went through our entire house to get this estimate. He misjudged our belongings which required another truck. The second part for our belongings were sent to a warehouse to be "crated" and shipped separately. This truck took 2 weeks longer to be delivered and the crating was so bad several of our belongings were destroyed beyond repair. Some stuff cannot be replaced. They delayed any type of reimbursement until their "deadline" was exceeded. If I ever had to use a moving company again I would never trust this group, under any name. They use several by the way. We chose them because they were members of the Better Business Bureau, which also failed to help. The BBB, is another organization not worth trusting. They sided with the business.
The local movers (Joe Mulholland Moving) contacted me after seeing my reviews on Yelp, BBB, and here. Their customer made the extra effort to resolve my issue and, though I didn't expect it, issued a refund check.
I am very satisfied with Joe Mulholland Moving's gesture. However, the fact remains that Mayflower Moving Company failed to resolve the issue they created. Therefore, I can't raise Mayflower's rating.
Stay away Mayflower Moving Company - they don't stand behind their subcontract moving companies. Let me start by noting that in the Washington, D.C. metro area there were many complaints of fraud and scams in the local home moving industry. To avoid these scammers my wife and I used an online registry to request a move from Springfield, Virginia to Dorado, Puerto Rico in May 2011 by the Mayflower Moving Company. Mayflower sent a local mover, Joe Moholland Moving who told us they were the local reps for Mayflower. The Joe Moholland Moving estimator gave us a quote of $14,000 for a 14,000-pound move (this quote was higher than other alternatives, but I thought it was worth using Mayflower for the peace of mind).
The estimator also advised us to get rid of anything we could live without so as to reduce the cost of the move - he claimed anything over the 14,000 pounds estimate would be billed before the delivery, and anything under would be refunded after. My wife and I evaluated every item we owned and decided to donate, give away, sell, or discard a large portion of the belongings we'd accumulated over 30 years in Northern Virginia. When the move arrived in Puerto Rico the delivery driver (Crowley Freight) told us the total weight of the move was just over 10,000 pounds. We contacted Joe Moholland Moving to request our refund but after 18 months and over 40 phone calls or emails we had not received our refund. They eventually just stopped answering our calls or returning our emails. We became so frustrated with Joe Moholland Moving we decided to contact Mayflower directly to see if they could help.
After about a year of exchanging emails with Mayflower they informed us there was nothing they could do because, to quote their most recent email: "As an agent for Mayflower Transit, Joe Moholland Moving represents Mayflower in interstate moving, however, with regard to international moving, (to Puerto Rico in your case), our agents can use any licensed forwarder to arrange transportation. Regrettably, they chose not to use our services to handle your move, therefore, we cannot help in this situation. After contacting Joe Moholland Moving on your behalf, John **, replied that he believed the forwarding company was settling this with you." I felt this was a cop-out because 1) when I contacted Mayflower I specifically stated the move was to Puerto Rico and 2) I didn't have a formal contract with the "forwarding company".
I don't expect to get a refund, but I hope my experience can help other families that are moving in or out of the Washington, D.C. metro area to avoid using these scammers. Or at least, to go into a move knowing that the D.C. area moving company scams are unavoidable. Please don't make the mistake of trying to reduce the load to save money - the only money that was saved in this move was pocketed by the Joe Moholland Moving company on their freight forwarding costs at the expense of the items we gave up to lighten the load.
First off, when we had an estimate date of delivery, which was supposed to be October 8th, we did not receive our shipment until October 17th after several attempts to contact our carrier with no response. When we finally received our furniture, our BRAND NEW couch was scratched up on the corners, the leather on the couch removed. Also, they unpacked and repacked items and it seemed as if they threw them into random boxes.
For instance. I had winter scarves and hats in a box with Christmas decorations. Originally, I had all of my winter clothes packed into ONE box, only to receive the hats and scarves. ALL OF MY WINTER CLOTHES ARE MISSING. Also missing, is a full box set of dishes, not even used. And in return, we find a box of clothing not even belonging to us! I would never refer this moving company to ANYONE. Better off moving it yourself!
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Mayflower International Moving is a division of United Moving. The company provides international moving services in more than 180 countries.
- Variety of transportation options: Mayflower International Moving will work with you to decide what the best and most efficient method of transportation will be for your move, whether it's by sea or by air.
- Pre-assignment services: The company offers help to clients from the very early stages of planning an international move. This includes visa and packing preparation all the way to immigration later on in the process.
- Relocation programs: When a family or business moves to a new country the transition in culture can be difficult, because of this Mayflower offers programs to help with language education, community integration, and more.
- Protection: They have many protection plans that can guarantee the safety of your belongings and insure them against any damage during the move. These include Weight Protection, High-Value Inventory and Itemized-Value Inventory.
- Business relocation: The company specializes in helping businesses and corporations relocate internationally. This means they have the capacity and skills to handle large amounts of inventory and belongings. They also guarantee a relatively quick set up time so that businesses don't lose income during the move.
- Best for Businesses, families, military families or students who are moving with a large amount of belongings.
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Mayflower International Moving Company Profile
- Company Name:
- Mayflower International Moving
- Year Founded:
- United States