About Mayflower International Moving
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We are a military family that recently got transferred to Guam. Conser International/Mayflower was responsible for our household goods from Virginia to Guam, needless to say, they failed miserably. Our goods were packed up in mid-October. They sat in Baltimore for nearly a month and a half before being transported to Los Angeles, where they are currently still located. Our goods were scheduled to arrive on island Jan 4th. They never arrived and upon inquiring about a new estimated delivery date, we got Jan 22nd. Jan 22nd was our RDD, required delivery date and still no household goods.
Things were made worse when they honestly couldn't find our container and we were told our goods were separated into 2 containers. We were told an expected arrival date of Feb 1 for container 1 and Feb 15th for container 2 by APL. The reason for container 1 not showing up on Feb 1 was because it was rolled due to UTL, meaning unable to locate. So our stuff is sitting somewhere at the Port of Los Angeles. After many emails back and forth, we were told it was not lost and would arrive March 1st, turns out that was also the wrong date and it will be here at March 8th.
They honestly have no clue when our belongings will be here. We cannot trust a single date they give us. This company is trusted to move military families all over the world, but their incompetence has shown otherwise. Nearly 5 months with our household goods and we still don't have answers on how and why this happened. If at all possible, DO NOT USE THIS COMPANY! Your belongings might never make it to their destination.
Booked Mayflower/United Van Lines for a move from Nevada to New Jersey for 8/14/2020. Mayflower was to pack 2 TVs including boxes as well as 7 large framed paintings. The homeowner of the house I was buying delayed the closing for 4 weeks so I had no choice but to have mayflower store my belongings. On previous moves furniture was carefully wrapped & protected. Not the case this time. And their system for storage is ridiculous. They put everyone’s things together in a warehouse. Upon delivery the first few boxes off the truck were not mine. I told the driver & he took them back to the truck.
King size mattress-improperly stored so all the foam & gel shifted into lumps
Dining Room set-chipped, scratched, dented & scuffed
Console cabinet-smashed door
TV cabinet-minus door hinges
Futon-cracked hardware & frame
A footprint baked in from the heat on the INSIDE of my armoire
Multiple pieces of furniture with nicks, scratches & missing hardware
Lost feet for both large screen TVs
The 65” tv was packed with other items in the box, including the sound bar. Tv has
8” diameter dead spot as well as green pixels in the outline of sound bar.
Not 1 item was unscathed. And everything was filthy as it wasn’t wrapped very well.Now for the missing items:
Kitchen knife set
Bathroom box containing cleaning products (bleach wipes), toilet paper, towels
Laundry room box containing detergent, bleach & towels
1 box of clothes
Several pantry boxes containing food
1 box of wine/booze
1 6’ aluminum/fiberglass ladder
& my personal favorite-a wardrobe delivered open missing a jacket, a coat & MY
WEDDING GOWN. Being recently widowed I was devastated.
Please note that many boxes were delivered open. Many items not of any real value are also missing. The level of damage & loss makes it quite obvious that Mayflower does not take care of your items or it is intentional. A good thief (or bunch of thieves) would take just enough junk along with good stuff to make it look like it was unintentional.
Mayflower has refused to pay for or look for my missing items. They don’t care. They also refuse to pay for the tv they damaged. They did send someone to repair futon & dining room set. Unfortunately there are several gouges on the table that can not be repaired. They decided to pay for my mattress which can not be replaced (1 year old) as they don’t make it anymore & the smashed console cabinet. Their reasoning is that I signed the paperwork when the guys finished unloading the truck because anyone who has ever moved knows that 1 person can watch 4 guys unload & carry in each piece/box because we have 4 sets of eyes & ears.
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Mayflower was happy to allow us to inspect how the truck was loaded with everything we owned. It appeared to all be carefully secured. When the truck did not arrive at its destination on time, we began to worry. Finally, days and days late, a different truck with a whole different company arrived with our stuff. When they opened the doors I nearly fainted. All of our stuff was stacked to the ceiling and boxes on the bottom were smashed. One vintage dresser had a hole in the back of it. The crew that was supposed to be arranged to unload didn't show up. Three boxes were missing and there was broken glass everywhere from our antique Mersman mahogany coffee table, along with its broken legs.
No one EVER mentioned they were changing trucks. They sold our load and packed it in with two other destinations. I found out they only reimburse .60 per pound even with the added insurance we paid for. AND, due to the fact we were having the items delivered to a climate controlled storage unit because we had not closed on our house yet, we were informed we were not eligible for the $500 refund for it all being late! We fought that and won the $500, but our house purchase fell through and there was no way for us to unbox everything for an appraiser to even look at. We gave up on being compensated at all and to this day I am still unboxing broken items. In my opinion it was criminal for them to move our items from one truck to another. We paid a fortune to have the whole truck.
I'm moving to Miami from Los Angeles and they wanted to charge $4400 to move some stuff from a one bedroom apartment. There's cheap. There's fair. There's expensive. There's insulting. And THEN there's Mayflower. Don't do business with these guys. Also, they're trying to push a survey app that's buggy as hell. If you request a quote, tell them you don't want to download it. If anything they can tell exactly where you are and if they're interested in your stuff. Be careful with any movers for that matter.
We got Several bids. We were moving across the country. We decided that Mayflower was the best and most experienced. We were quoted $1999 but understood that we needed a completely accurate list and that it may go up and we figured it would go up but not that it would quadrupled in price. The person who gave us the original bid was Roy **. And he has not responded to any of our emails or phone calls since November 2018.
The movers that Mayflower had bid the job out to “Fantastic Movers” from Renton Washington came in a Budget rental box van. After we were there for several hours watching them pack everything up when it came time to give them the $1622 that Roy ** with Mayflower said I would need to pay them at that time it all of the sudden became $3500! So I had to rush to the bank and get more money or they were going to unload our belongings. They asked when they could bring our belongings to our new home what date. I said November 14, 2018. They also said that did we have room for a box van the size that they were using to come to our home. We said certainly no problem. We have a very large driveway and turn around.
We called on November 13. Told them we were here and that we were told that our property would be delivered on the 14th. To my surprise our belongings were still in Washington state and that it was going to be a month before they would deliver. Well beyond their 21 day guarantee. We were supposed to be given this really great deal as Roy was explaining because there were others moving long-distance and so they could piggyback our 10 x 20 unit of storage that we had for our belongings with several other people that were also moving to Florida. The mover called me that Fantastic Movers or Mayflower moving had bid out to. This guy told me that I needed to pay him $2200 and I said WHAT!! Back to the bank. He starts calling me in the next hour or so telling me he can’t get his semi 18 wheeler down our street.
Mayflower and Fantastic Movers said a “box van” would be coming and now he had to go get a smaller van or truck which was going to cost us another $900 or he was not going to bring our belongings. This started at $1999 and went up to $11,000. I could hear them before I saw them because they were out in the street yelling and screaming and dropping the F bomb at each other so all of my new neighbors could come and see. It was pouring cats and dogs. He didn’t even want to back up into the carport. He wanted to haul everything out and get it as wet and muddy and dirty as possible.
I would not let him. I made them back up into our carport as they are unloading. Every one of my boxes were wet. Some of them were 1/3 to 1/2 way up wet and these were 20 x 20 boxes. Everything was wet and in all the boxes of breakables or anything that could be remotely broken something was broken. My husband’s Husqvarna chainsaw was destroyed not to mention so many keepsakes.
I have two large clothing bags that are gone that had easily over $1000 worth of clothing in them gone that I will never see again. We also had two other people's items because of those little stickers they put on ours were light blue. We had very dark blue and yellow. They were not our belongings and pretty much everything in there was broken and destroyed. We also had a Blue Bunny ice cream chest freezer. The glass was shattered out of it. Now it is of absolutely no value. We have an antique RC cola soda machine with the little door that opens and you get the little bottles out, it was shipped upside down. I have wood tables that are cracked and broken and destroyed.
Thank God I took my jewelry and my shoe and boot bag with me otherwise I would be buck ** naked. We have called and called and we have filed claims. I don’t have receipts from years ago for the items a lot of the items that have been purchased. Some things were ceramics that my mother made before I was born in 1961. How do you put a price on that? So we have called and called and tried to file claims but it just keeps getting nowhere at all. We have talk to Sarah ** with customer service at Mayflower who transferred us to her supervisor Jason who every time we call he hangs up on us or he acts like he can’t hear us on the other line.
Fantastic Movers has blocked our phones so they can no longer receive our calls. MovingClaims.net is under the Mayflower umbrella. In no way will they help you get anything back ever. Do not use Mayflower. Do not believe their name and that they are these great wonderful movers because they are not and at this point we would like to know about any class action lawsuits because we are willing to be a part of it. After replacing everything that’s been destroyed the triple or quadruple amount of money we are heartbroken. I want everyone to know how horrible Mayflower movers are and I don’t ever want this to happen to anyone else. I trusted them. I trusted their name and their reputation and they suck big time. Beware every one.
I did research about this company and have had a terrible experience with this company. I unfortunately gave them a $800 deposit to move me across the country. I never heard back from them after I sent the deposit. When I called them they would not give me a definite date of pick up, and when I asked to speak to anyone in authority to discuss my issue with them, they always have an excuse that the managers are not available or not in to speak to.
When I finally talked to the Accounting manager Rich, he gave me a bogus phone number to reach him personally. I canceled my order 3 weeks before the supposed move date, I haven’t heard from anyone regarding my refund. I have called them every day for over 2 weeks and they either place me on hold for over 15 minutes or get disconnected. This is not a reputable company! I will probably never get my refund. BEWARE OF THIS COMPANY! I also filed a formal complaint with DOT.Gov, and still wait to hear back, l feel this issue will never be resolved. I simply want a refund. This company is based out of Coral Springs, FL, and btw, the address is a house! STAY CLEAR of Mayflower Moving Group, LLC.
Watch out for Mayflower's Pricing Quotes. I contracted Mayflower for my family's move from NJ to TX. I was given a binding not to exceed quote from the Sinclair Moving in Berlin, NJ. After packing, Mayflower personnel told me that the number of boxes packed exceeded their quote, therefore my cost would be $998 more. I said that I would not sign for the increase in price and I had a not to exceed price quote that, they legally cannot increase the price. I was told that my goods would not be moved if I did not agree to the increase in price.
This is one day before the scheduled move and closing on the sale of my home. I have complained to Mayflower corporate office and to the local agent. They say that I am responsible to pay the additional amount. Their agent completed made the assessment of the goods to be moved. I even lightened the load to less by not shipping all the items that the agent viewed in my home. The cost of my move was already quoted at over $23,000 but the company is not happy with that amount, they want to swindle their customers unfairly. Quote one price to get the business and then charge another higher price. I would recommend that you use another company.
The move was from Mashpee, MA (Cape Cod) to Hernando, FL May 16, 2018. An estimate for 2100 lbs. (2082 to be exact) was produced by Katie ** (BTI - Mayflower, Plymouth, MA) on 4/3/2018. This was for the contents of a 2-bedroom condo (minus furniture and kitchen appliances); i.e. the move was for clothing, two TVs, books, and some tools. To make sure we didn't go over the estimate and spend more than the $3,161.99 estimated, we cut back on extra clothing, books, etc. Much to our surprise, the actual weight of the load was 1240 lbs - or, 842 lbs. less than estimated. We did a great job of cutting down stuff. Did we get a break on the total cost. NO! We complained to the SSCAC, BBB, and other... BUT GOT ZILCH. BE ON YOUR GUARD IF YOU DEAL WITH MAYFLOWER... especially if you are sending a small load.
Move from NJ to CO - The experience is one of the worst I have had with any company. Since the beginning of the pick up in NJ the movers damaged my floors by sliding totes and boxes across. I told them to please don't do that and they ignored my request. Property and belongings were damaged on the pick up. My belongings did not fit on the truck because I was the last pick up and a prior pick up went over.
At that point the company should have called another truck. Instead they didn't communicate the issue to anyone and I was left with 20% of my things in a home that was no longer mine. This resulted in costs for renting the property back from the buyers and having to pay a day off for them to be there (~$1300). I communicated that this was unexceptionable and sent in a detailed description of the experience and expenses. After almost 2 weeks someone from corporate called me and basically told me that there was nothing they could do for my expenses. They would give me $100 dollars as goodwill. That amount is insulting.
The miscommunication, lack of responsibility, disorganization needs to be addressed. If not even corporate realizes this and does not stand behind their organization's competencies and does right by their customers, which keep them in business, there is something very serious wrong. I am here 18 days later and still haven't received my second shipment. There is no apologies or compassion around my situation. I picked Mayflower with the trust that the move would be smooth and that my X-Country experience would be memorable. It sure is memorable. I will never, ever use Mayflower, Molly Bros (sub contracted by Mayflower) again. I urge all movers to never use them and whoever you use to read the FINE print carefully. This is more than just things being moved, these are your belongings that you would hard for; not to be destroyed and absent for weeks.
We moved from Sacramento to Tacoma and it started out okay. Sean, who came to give me an estimate, was great but there was someone named Jackie at the office who was supposed to call me to coordinate everything but I never really heard from her. Someone had to be at the apartment between 8-5 on the delivery day. They showed up at 10:30 but couldn't get their truck in so they were going to have to rent a smaller truck. They didn't come back until 4:30. They finished unloading around 9pm. My mattress was literally bent, a dining room chair was broken, they didn't have my bike, punching bag stand or my fan. It took a week before someone else brought those items to me.
The driver said repeatedly that I was about 2,000 lbs under my estimate so I was expecting a sizable refund. I received a whopping $136, after the check was sent to the wrong address and was returned to them then sent to me again. I have asked for a printout of the weights and what a surprise that Jackie was supposed to email it to me but of course never heard from her. Now I am waiting for a check for my claim for damages. It has been over 30 days and they apparently sent this check to the wrong address too. The claims guy, Will, says I have to wait for the check to be returned to them. How long am I supposed to wait. I left a message today but of course no one called me back. I will never use or recommend these people!!!
Mayflower International Moving author review by Jessica Render
Mayflower International Moving is a division of United Moving. The company provides international moving services in more than 180 countries.
Variety of transportation options: Mayflower International Moving will work with you to decide what the best and most efficient method of transportation will be for your move, whether it's by sea or by air.
Pre-assignment services: The company offers help to clients from the very early stages of planning an international move. This includes visa and packing preparation all the way to immigration later on in the process.
Relocation programs: When a family or business moves to a new country the transition in culture can be difficult, because of this Mayflower offers programs to help with language education, community integration, and more.
Protection: They have many protection plans that can guarantee the safety of your belongings and insure them against any damage during the move. These include Weight Protection, High-Value Inventory and Itemized-Value Inventory.
Business relocation: The company specializes in helping businesses and corporations relocate internationally. This means they have the capacity and skills to handle large amounts of inventory and belongings. They also guarantee a relatively quick set up time so that businesses don't lose income during the move.
Mayflower International Moving Company Information
- Company Name:
- Mayflower International Moving
- Year Founded:
- United States
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