Mayflower International Moving Reviews
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I got into an agreement with Mayflower Moving company to move all of our stuff on July 25, 2022. The loading was supposed to take place of everything (household goods) in one day. And they promised that they would send a 53' foot tractor trailer. Instead they sent 2 26 ft trucks. One left with all of our furniture to a storage (Molloy Moving & Storage) in Harrison NJ. And the second truck sat in the avenue completely empty and left at 6pm with the other truck completely empty. Till this day our stuff is still in storage and I have had to resort to very expensive legal representation to get this resolved. I would not recommend Mayflower to anyone!!! Look for a reputable and honest moving company.
The Mayflower moving company was hired for a move from Tyler, TX to Bozeman, MT. Every piece of furniture they delivered was damaged. Antique family heirlooms had been moved from one trailer to another with zero regard for our belongings. Our brand new Evolution D3 golf cart was totaled. It looks like it’s been crashed. Scratched everywhere, body panels ripped and torn off. And to top it off, even a day late on the last possible day of the delivery window only half of our belongings got delivered. The other half is somewhere else and we have no idea when it arrives. Run, run, run away from this disgusting company if you care about anything you own. Dr. Joel **
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Updated on 03/30/2023: I had previously written a review about my horrendous nightmare and what a huge Mistake it was to hire Mayflower to move our stuff. They are con artists. Our stuff was never moved from NJ to Fl as agreed to in contract, instead of sending a tractor trailer as promised to move all of our furniture and belongins they sent two 26'ft trucks on the day of the move. One truck sat in the avenue completely empty for no reason whatsoever. Left completely empty at the end of the day and the other truck took all of our furniture and belongings to a warehouse in Harrison NJ where it's been since 08/2022. Something that was never told to us. I never signed any contract or document agreeing to this crap.
I've had to hire a law firm and to this day I have paid like $22,000 pursuing litigation against Mayflower for breach of contract and the horror show that they have put us through. Upon arriving in FL, I've had to spend thousands of dollars buying new TVs, furniture, etc. And now they sent our Attorney a "settlement" for us to agree to hire another moving company and go and pick up our stuff and to agree not to pursue any further litigation for lost or damaged property. Which is preposterous and absurd. I would never agree to something like that. And they are saying that we owe them $16,000 for Cargo valuation (which was supposed to be the amount paid for) All of our furniture and belongings. Once everything made it to FL Which never happened and instead our furniture has been rotting in storage ever since. And they are also saying that we owe them $22,000 for handling and storage charges.
I am writing this review in case someone could be helped and spared the grief, frustration and anger that we have had because of their deception and being so cynical. Mayflower has been doing this for a long time and to many customers entrusting them to move their furniture and belongings. Do not be fooled by this company. This experience for us has been like something out of the Twilight Zone. Do your homework and research your moving company well before agreeing to anything or hiring them. Mayflower is full of deception and dishonesty. And if you don't believe me, just read the other horrendous reviews from other customers and what they have been put through.
Original Review: Hired Mayflower to move all of our furniture and boxes from NJ to Florida. They promised to send a tractor trailer and move all of our stuff in one day. Well, they are nothing but con men and deceitful. The imaginary tractor trailer never showed up. Instead, they sent 2 26ft trucks one sat in the Avenue back in NJ completely empty and left completely empty. The other one took all of our furniture and sent it to a warehouse or storage in Harrison NJ. I never signed a contract for 2 26ft trucks and never agreed upon anything to go into storage. To this day our stuff is still in storage. The move was supposed to take place on 07/25/2022. This company like many other moving companies are deceitful and con artists.
I have hired a law firm and I am suing Mayflower as well as their minions from Molloy Moving and storage. I hope by writing this review to help someone else, so that the same thing does not happen to them. They have many, many awful reviews on Google as well as the BBB. There is no appropriate adjective to describe the nightmare that we got into for trusting and hiring them. I had to rent 2 trucks from Penske at a cost of 7k to move 100-150 boxes that were in the garage. I am a 100% disabled service-connected Persian Gulf War Veteran.
And my wife and sister-in-law are disabled also. And I have a big hernia from complications of Colon Cancer Surgery that I had done at the East Orange NJ VA back in Jersey. And because of carrying heavy boxes that they were supposed to come back the next day and pick up (which they never showed up) my hernia has gotten worse and now I need to have surgery sooner than I was supposed to. For your peace of mind and if you want everything to go well with your move. STAY AWAY FROM MAYFLOWER. THEY ARE FULL OF IT!!!!!!
Response from employee after I told him I needed to get second quote. His quote was $6000 to move my furniture within 10 miles. Cheap price is cheap job but that's ok. Keep looking around. When you get Jose and his friend in a van come and move you you'll understand why the price is the price.
I recently moved from Denver to Las Vegas and used Buehler (a subsidiary of MAYFLOWER). At the signing of the contract, I was told to take out the "best" insurance as this will ensure that any damage or loss to your property will be completely covered, FALSE. I was also told that everyone touching my belongings were "Mayflower employees", FALSE, the driver that delivered my property told me that the men moving my furniture in today were "day workers", NOT MAYFLOWER EMPLOYEES. The move was very expensive, I chose the "white glove" move, so I expected that my belonging would be handled with care and if damage or loss occurred I was covered, NOT THE CASE AT ALL.
Last evening I got a letter from MAYFLOWER, "Respectfully declining" to repair or replace many of my broken items, they said I had to go back to Buehler for this. This is a Merry Go Round, Buehler tells me it is Mayflower's responsibility. Not only have I been lied to numerous times, but the false advertising they give is garbage. DO NOT UNDER ANY CIRCUMSTANCES USE A COMPANY THAT IS AN ENTITY OF MAYFLOWER. I CANNOT STRESS ENOUGH how much of my belongings were broken, or in one case never delivered to me. MAYFLOWER IS JUST THE PERFECT EXAMPLE OF THE REPUTATION MOVING COMPANIES HAVE - SCUM, GARBAGE, LIARS....
I have moved many times with little to no problems with the moving companies. This is the first time I have used Mayflower & I will never use them again. The driver was very rude to me & his crew. They packed my boxes & furniture into the moving van so poorly that when it arrived at the other end many of the boxes were crushed and or splitting apart. I have moved 10 times and have only had one item broken from my packing & have never had damaged boxes. My stuff went into a mini storage garage so I do not know how badly damaged my things are yet. There was furniture that was not wrapped and wrapped furniture that had half the wrapping coming off when they took it out of the truck. Since they did not bring any wrapping material (I paid extra for that) that furniture went into storage unprotected.
The driver was suppose to have 4 people help him move my stuff into the mini storage garage but he only brought one person. The driver had an injured knee and could not do much so basically that person moved all my stuff from the truck into the mini storage garage by himself. My furniture was dragged upside down & sideways & when I expressed my concern the driver said it wasn't hurting the furniture. They wanted to pack my furniture on its side & put boxes on top of it. They did not bring a ladder so they could only stack the boxes 6 ft high & they threw some of my furniture on top of the boxes. I expressed my concerns to the sales person who signed my job and filled out the survey they sent me but no one has bothered to contact me.
We are a military family that recently got transferred to Guam. Conser International/Mayflower was responsible for our household goods from Virginia to Guam, needless to say, they failed miserably. Our goods were packed up in mid-October. They sat in Baltimore for nearly a month and a half before being transported to Los Angeles, where they are currently still located. Our goods were scheduled to arrive on island Jan 4th. They never arrived and upon inquiring about a new estimated delivery date, we got Jan 22nd. Jan 22nd was our RDD, required delivery date and still no household goods.
Things were made worse when they honestly couldn't find our container and we were told our goods were separated into 2 containers. We were told an expected arrival date of Feb 1 for container 1 and Feb 15th for container 2 by APL. The reason for container 1 not showing up on Feb 1 was because it was rolled due to UTL, meaning unable to locate. So our stuff is sitting somewhere at the Port of Los Angeles. After many emails back and forth, we were told it was not lost and would arrive March 1st, turns out that was also the wrong date and it will be here at March 8th.
They honestly have no clue when our belongings will be here. We cannot trust a single date they give us. This company is trusted to move military families all over the world, but their incompetence has shown otherwise. Nearly 5 months with our household goods and we still don't have answers on how and why this happened. If at all possible, DO NOT USE THIS COMPANY! Your belongings might never make it to their destination.
Booked Mayflower/United Van Lines for a move from Nevada to New Jersey for 8/14/2020. Mayflower was to pack 2 TVs including boxes as well as 7 large framed paintings. The homeowner of the house I was buying delayed the closing for 4 weeks so I had no choice but to have mayflower store my belongings. On previous moves furniture was carefully wrapped & protected. Not the case this time. And their system for storage is ridiculous. They put everyone’s things together in a warehouse. Upon delivery the first few boxes off the truck were not mine. I told the driver & he took them back to the truck.
King size mattress-improperly stored so all the foam & gel shifted into lumps
Dining Room set-chipped, scratched, dented & scuffed
Console cabinet-smashed door
TV cabinet-minus door hinges
Futon-cracked hardware & frame
A footprint baked in from the heat on the INSIDE of my armoire
Multiple pieces of furniture with nicks, scratches & missing hardware
Lost feet for both large screen TVs
The 65” tv was packed with other items in the box, including the sound bar. Tv has
8” diameter dead spot as well as green pixels in the outline of sound bar.
Not 1 item was unscathed. And everything was filthy as it wasn’t wrapped very well.
Now for the missing items:Cookware
Kitchen knife set
Bathroom box containing cleaning products (bleach wipes), toilet paper, towels
Laundry room box containing detergent, bleach & towels
1 box of clothes
Several pantry boxes containing food
1 box of wine/booze
1 6’ aluminum/fiberglass ladder
& my personal favorite-a wardrobe delivered open missing a jacket, a coat & MY
WEDDING GOWN. Being recently widowed I was devastated.
Please note that many boxes were delivered open. Many items not of any real value are also missing. The level of damage & loss makes it quite obvious that Mayflower does not take care of your items or it is intentional. A good thief (or bunch of thieves) would take just enough junk along with good stuff to make it look like it was unintentional.
Mayflower has refused to pay for or look for my missing items. They don’t care. They also refuse to pay for the tv they damaged. They did send someone to repair futon & dining room set. Unfortunately there are several gouges on the table that can not be repaired. They decided to pay for my mattress which can not be replaced (1 year old) as they don’t make it anymore & the smashed console cabinet. Their reasoning is that I signed the paperwork when the guys finished unloading the truck because anyone who has ever moved knows that 1 person can watch 4 guys unload & carry in each piece/box because we have 4 sets of eyes & ears.
Mayflower was happy to allow us to inspect how the truck was loaded with everything we owned. It appeared to all be carefully secured. When the truck did not arrive at its destination on time, we began to worry. Finally, days and days late, a different truck with a whole different company arrived with our stuff. When they opened the doors I nearly fainted. All of our stuff was stacked to the ceiling and boxes on the bottom were smashed. One vintage dresser had a hole in the back of it. The crew that was supposed to be arranged to unload didn't show up. Three boxes were missing and there was broken glass everywhere from our antique Mersman mahogany coffee table, along with its broken legs.
No one EVER mentioned they were changing trucks. They sold our load and packed it in with two other destinations. I found out they only reimburse .60 per pound even with the added insurance we paid for. AND, due to the fact we were having the items delivered to a climate controlled storage unit because we had not closed on our house yet, we were informed we were not eligible for the $500 refund for it all being late! We fought that and won the $500, but our house purchase fell through and there was no way for us to unbox everything for an appraiser to even look at. We gave up on being compensated at all and to this day I am still unboxing broken items. In my opinion it was criminal for them to move our items from one truck to another. We paid a fortune to have the whole truck.
I'm moving to Miami from Los Angeles and they wanted to charge $4400 to move some stuff from a one bedroom apartment. There's cheap. There's fair. There's expensive. There's insulting. And THEN there's Mayflower. Don't do business with these guys. Also, they're trying to push a survey app that's buggy as hell. If you request a quote, tell them you don't want to download it. If anything they can tell exactly where you are and if they're interested in your stuff. Be careful with any movers for that matter.
Mayflower International Moving author review by Jessica Render
Mayflower International Moving is a division of United Moving. The company provides international moving services in more than 180 countries.
Variety of transportation options: Mayflower International Moving will work with you to decide what the best and most efficient method of transportation will be for your move, whether it's by sea or by air.
Pre-assignment services: The company offers help to clients from the very early stages of planning an international move. This includes visa and packing preparation all the way to immigration later on in the process.
Relocation programs: When a family or business moves to a new country the transition in culture can be difficult, because of this Mayflower offers programs to help with language education, community integration, and more.
Protection: They have many protection plans that can guarantee the safety of your belongings and insure them against any damage during the move. These include Weight Protection, High-Value Inventory and Itemized-Value Inventory.
Business relocation: The company specializes in helping businesses and corporations relocate internationally. This means they have the capacity and skills to handle large amounts of inventory and belongings. They also guarantee a relatively quick set up time so that businesses don't lose income during the move.
As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.
Mayflower International Moving Company Information
- Company Name:
- Mayflower International Moving
- Year Founded:
- 1927
- City:
- Fenton
- State/Province:
- MO
- Country:
- United States
- Website:
- www.mayflower.com
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