Dedicated Van Lines Reviews

On 5/1/23, at approximately 12 noon, 3 men (Chriss, Don, and Abraham) arrived with a box truck. They immediately assessed the situation and called the company to say this could not all be done in one day with a box truck. We were then told we would owe $3, 000 more. At that point we paid because we were packed and needed to relocate. The men immediately began inferring if they were tipped nicely “they would take care of us’. We told the them and labeled items that were not to be moved. This included a deep freezer in the garage and a big box TV. They brought the old TV to the residence and refused to follow simple instructions. We asked if they could please move the beds first, Chriss (foreman?) ignored this request.

The first day they loaded from 12 noon to approximately 8:30 pm, in our view. They wrapped items, carefully loaded, etc. We left the old residence at approximately 8 pm for the 2 ½ hour drive to our new residence, they were to lock up and follow. They left the residence unlocked, garage door open, and lights on. They stayed overnight somewhere with our belongings.

They arrived on 5/2/13 at our new residence at 8am. They immediately complained because we lived on a hill. At one point my husband caught them throwing a radiator heater out of the truck, down the hill. He politely asked them to be more careful. The truck was unloaded in 48 hours and things taken to the rooms they were labeled for except the dryer which was left in the middle of the dining room. They returned to the old residence to get “remaining” ITEMS. They arrived there at approximately 2pm. My son was available to let them in. Soon after they arrived they had my son call and say they could not move the torpedo. My husband asked to speak to Chriss. He claimed they could not move it “without breaking their backs”.

A slight dispute ensued. My son said then Chriss began to cuss, was throwing things, they were not wrapping items, etc. They also took my husband’s gas cans and dumped out approximately $100 worth of gasoline into our yard, a residential area which is an EPA violation. From that point Chriss refused to answer our phone calls. At one point my son observed Abraham sleeping in the truck on our box spring and mattress (wasn’t able to get a picture).

They arrived at the new residence at 2am in the morning with the 2nd load. They had no lights on the truck so my husband had to run his truck lights. They refused to take the remaining items to the designated areas labeled and unloaded them all into a stone barn on the property. For days my clothes were stored with my shovels. They did assemble one bed but not the rest of the furniture. They left at 3:30 am. They did not bring the torpedo along with numerous other items.

Two days later my son went to the house to mow yard. He found the deep freezer that were not supposed to move unplugged. Over $500 of meat and frozen food was destroyed. On top of the freezer was a bottle of rum (that was in our refrigerator) that was empty. He also took pictures of the damages to the house and the area where the gas was poured out.

We paid $6000 for a move. Our old residence had a chandelier destroyed, hardwood floors damaged, scrapes and scuffs on the walls and stairs, numerous items throughout that were left, and a large destroyed patch of grass where the gas was poured. They damaged an antique lamp and military collectible. They destroyed some plastic shelving and scratched my $10000 bedroom suit all to pieces, not to mention a $500 loss of meat and food. We have had to make at least 2 trips back to get items and still to date to not have everything moved. I feel we are entitled to reimbursement of at least ½ because of damages and the job not being completed.

I have spoken to Ryan ** several times concerning the matter. He stated that “apparently he underestimated the job and should have sent a big truck and 4 men." He also said they are told never to deliver after 4pm. The last call to Mr. ** was on June 1st. He said he had sent the complaint higher and copied me on the email. I never received the email and he has not returned calls. These 3 men should never be allowed to move anyone again.

I searched the Better Business Bureau and found Dedicated Van Lines. The phone representative was Ryan who was knowledgeable, helpful, and best of all, not pushy. Salesman that are pushy really turn me off. Regardless, we struck a deal and on January 23, 2023, they picked us up in Virginia Beach. They dropped us off in Asheville Nc about 4 days later and the crew did a stand out job on both sides. No damages, reasonable price, quickest delivery I was told by any mover, and communication was 5 star.

Just overall horrible experience and will never use this company again. There is a lot more but I would be on here for hours. If you would like to look up our order dedicated van lines, it will be under Michael or Eric and Miranda smith. Also can’t find a number for customer service to see about our 1,500.00 dollar refrigerator that was all dented up not including all of the old china that was broke when we got it. Ryan is a terrible broker by the way. No communication.