Best Price Moving and Storage Reviews

Horrible company and they are unprofessional. Promised me 2 delivery dates and even picked up my stuff a week early so it could arrive on time. I still didn’t receive my items until 2 weeks later. I call and the lady says that my initial drop off date was not the date I picked for delivery but “the first possible date” so it didn't count. In the initial phone conversation I told him I started my job the first week in June so I needed my clothes on June 1st. Got them a week later. It's poor communication between their whole operations system. Never again.

1) LOUSY QUOTE: We hadn't packed when we hired them, so it was hard to estimate how many boxes we needed to move. They told us they would call us a few days before picking up the stuff to finalize the quote. And when they did, they weren't very interested in adjusting the quote with the details we were trying to give them. This would have been the opportunity to cancel or get rid of items based on a revised quote. Also, any adjustments on the day of the move would be more expensive so it wasn't in their best interest to help us minimize this cost. Therefore, when they arrived to take our stuff in Chicago, our initial quote increased by over 60%.

2) DELIVERY DELAYS: Now relocated in North Carolina using cardboard furniture and plastic forks/knives, 7-10 days came and went. When I called them to inquire, they said that was their "courtesy estimate", but because of COVID they were taking longer. They pointed to the contract. The contract said they could take up to a month and a half. Thankfully they ended up taking half as much but still twice as much as their "courtesy estimate". We could be blamed for not reading the fine print, except the contract was signed on the day of the move in a rush because everyone had to go (first time we saw this document btw).

3) MAFIA MOVES: The day scheduled for the delivery was a Saturday. I called the main office for Best Price Movers to ensure that it went without a hitch. I asked if they would be available on Saturday, and they said they had one person scheduled to come in to deal with issues. On Saturday, I called the office all morning, and that person did not answer.

When the moving truck arrived, the driver measured the distance between the truck and the apartment. Then, he calculated that it would cost us over $500 in additional costs so he could unload the truck. It wasn't accurate so I called the office again in front of him but nobody picked up. He seemed offended and proceeded to allegedly call the office worker directly to "her cellphone", and then apparently verified his calculation over the phone but at one point "accidentally" mentioned the elevator. He told me that since he reported the elevator now the cost would increase to $700 - it was my fault because he wouldn't had called had I not questioned him. It seemed very fake that in such a short conversation, so many numbers were crunched.

After that charade, he said that the only way he would unload the truck was to transfer the money or hand over the cash. It was a hostage situation. It only surprised me a little bit when the Zelle transfer was direct to him and not the moving company that hired him. It took him 90 minutes to unload that truck with one helper, so all the additional distance and the elevator weren't so much more work. During the ordeal, he bragged about how many jobs he was doing because of the pandemic and how people were desperate. And that what I had paid so far for my move "was nothing". He had seen people spend much more. To me, it was a big deal. I paid almost the same amount for mediocre and slow service I would have paid for a reputable moving point-to-point company.

4) BROKEN/MISSING ITEMS: The kicker is once they had left and we were unloading boxes we realized one of the boxes had been repacked. Inside, there were bits of items that had broken and a few missing items. Again, nothing of great value but what offended us is they hadn't notified us that an accident had happened with our stuff. Also, we hadn't paid the high cost of insurance with them, so we would have got pennies if we would have made a claim.

In summary, don't hire them. I regret it because the move was manageable enough to make with a U-Haul, so if I wanted cheap, I could have made that happen and hired professional movers at each location to load/unload and I wouldn't have to wait weeks for my stuff. Alternatively, paying for the dedicated moving was, in hindsight, also a better alternative than Best Price Moving, because they have better guarantees in place.

On the day before confirmed delivery day I was called by driver, told there was a highway closure and that delivery would be delayed, and I would be updated. When I was not contacted I called and texted the driver. He texted back, informed me that my possessions were left in Denver CO. He would not state where or how I could track them down. I tried calling and emailing the company contact, no response. The info on road closure is clearly indicated on travel sights as well as highway signs well before Denver CO; alternative routes are available. So far, I have not been advised of where my move was left, which company or any useful information. I will update my review if/when delivered or I am told where my stuff is to pick up. Terrible experience.

I have never heard of this company until my experience thru Colonial Van Lines (the movers that hired this moving company to move my furniture -- of which I still don't understand). My advice to you is to make sure you avoid this setup. And IF you Decide to go thru Colonial Van Lines -- ask who is moving your funiture! If they speak anything about this company being a part of your move -- Please don't waste your money or put yourself thru the unnecessary issue. You will be seeing this same review on this company on other sites. Hopefully it will help someone else not make the same mistake of going with this company as I did.

When the Best Price Moving and Storage showed up at our door they took a quick look and said the move would cost $18,000, almost tripling the estimate that we were given. They claimed it would take more than their 26 foot truck. I immediately called ** and he said to let them put our things on the truck so we would not lose our deposit of over $2,000, for which he had demanded a check instead of allowing us to use a credit card (that was slick!) To make it worse, he said "as long as your belongings match the inventory you can get it for the originally quoted price." But, remember, he never added on the additional items that I called to tell him about. The Best Price people then told me I could sign that I would pay $15,000 as a flat rate, no matter if our stuff did fit on one truck. Thank God we at least had the foresight to send them away.

We now have an estimate from another mover who looked over the house and the estimate came to around $10,000, which is within reason. It was clear to us we were being scammed because ** should have sent different movers instead of harping on how we would lose our deposit if we did not let them load the truck. Further, just think how bad it could have been if we let them load... We would then be their hostages. STAY FAR AWAY FROM THE ORLANDO RIGHT WAY MOVERS AND BEST PRICE MOVING AND STORAGE.

We told them we could not afford this and told them to just take our larger items and we would do the rest ourselves. The lead man called the office to tell them and they said that we would have to pay the $12,000 plus price OR ELSE! Office person was rude and screamed at both of us. After an hour of arguing with them we agreed to pay $6,400 just for our large items. We still had to make arrangements to haul the rest ourselves from Michigan to Florida.

I WILL MAKE THE REST OF THIS NIGHTMARE SHORT AS I CAN! The movers took several rest breaks out on our front lawn. We noticed they were all smoking ** and drinking liquor. They did not wrap our large items and just carried them out the front door. They dropped my washer on the front porch face down damaging it and then proceeded to lie about it. A lot of our furniture and appliances were damaged. Items in boxes were also damaged. Then when they arrived in Florida a week later they called us and told us they would not deliver our stuff because we did not pay.

Their office was closed, banks were closed, and we had to come up with proof that we paid. Then finally one man showed up in a semi truck to deliver and he refused to park in the street in front of our new home. He told us to rent a truck ourselves and meet him up at a Kmart parking lot to get our items. So we had to rent a truck from Home Depot and he loaded our items into the rental truck . MY HUSBAND AND I ARE BOTH OVER 60 YEARS OLD and we could not unload our items. We drove the truck home ourselves. The next day we had to hire another local company to unload our stuff and we paid for it. Best Price Moving and Storage Company treated us like garbage, did not care about their work, damaged several of ourselves items, breached their contract with us by not delivering and unpacking our items to our new home!

Best Price arrived with a 26 foot box truck. All of our belongings did not fit and Best Price said they would have to charge us to send out another truck so instead we just loaded the remainder of what we could in our vehicles and left the rest. We were promised a professional trained crew and instead Best Price sent two men who did not speak English, a 22 year old who spoke broken English was the crew leader, and his 14 year old brother who had been kicked out of school. That's right a kicked out of school 14 year old boy was sent as their professional mover. This boy had an extremely bad and aggressive attitude. He scared my wife and daughters and got in my face. The crew had no regard or respect for our house or property. They knocked holes in and scratched up the walls, stained the carpet, scratched floors and broke tiles, spit on floor, and just tossed our possessions around.

They tried to charge us for the tape, extra boxes we had already paid for, and tried to say the weight would be thousands more. We paid for televisions, mirrors, glass cabinets, and pictures to be specially wrapped and packaged and they just shoved them in boxes with some paper. Needless to say almost everything glass arrived broken. We were told and paid for our belongings to be stored in a climate controlled storage facility and instead Best Price stored our belongings in a non-climate controlled warehouse in the middle of July. On the day of delivery Best Price sent a very lazy man who spoke broken English and a 15 year old boy. They refused against our contract to bring our belongings upstairs saying it was too heavy for the two of them. My 68 year old father-in-law and myself carried all of our belongings upstairs.

The boy spent the day in the bathroom and the man stayed by the truck. We basically unloaded the entire truck for them. When finished they refused to re-assemble all of our belongings that they had taken apart even though it was in our contract. I had to put everything back together myself and could not find all the necessary pieces so I had to go buy new parts. Lastly, a great deal of our possessions were heavily damaged and they lost 10 boxes. Try calling them and you get voicemail which goes unreturned and if you do finally get to speak to someone they are extremely rude and unconcerned with your issues. Best Price Movers should have their business license revoked. No matter what moving company you use make sure you get it in writing that they will not use in any way Best Price Movers.

It's been 5 days now, my original estimate was 2-3 days (oh the marketing tactics). "No problem you should get your stuff by the end of the week for sure." My new estimate, after waiting 5 days with no follow-up from them, is now: "Looks like your stuff is to be leaving storage next week"--NINE DAYS after it's already supposed to be EN ROUTE and hasn't even left yet. But my pick-up experience was not bad. Can't say much for how my drop-off will be but looking at these reviews it looks like it won't be very good at all... Can't wait.

As of now I can say plenty bad about the 'office' who has had extremely horrible customer service, and this is the company's fault for keeping them employed. I've called a 'Mary' at 773-661-0750x** several times (for several days) and left voicemails to try and get some information and never received call-back. I spoke very briefly to a 'Nancy' probably twice and she kept saying 'hold on' and transferring me to 'Mary' even though I repeatedly asked her not to because Mary was not helpful for me because she was not answering and not returning my calls--I asked Nancy if she could try to answer my questions but she kept cutting me off and transferring me even though Nancy is in DISPATCH DELIVERY and could have very well answered my questions but decided she was too lazy to.

I then gambled at a different extension and talked to a booker to ask if he could call 'Mary' and get some info for me and he just kept saying 'all I do is the booking'--saying 'I could just give you the same number you have' 'that's the only number I have' when I asked for a supervisor number or a complaint line. Apparently there is only three people that work in the office? And no one could give me ANY info about my shipment information. I got zero help from the few people there. No one even attempted to help me or try to find a solution for me. They apparently hate their lives and want to spread their bitterness onto everyone else.

Do you know what happened when I called the customer service department at North American Relocation Company (the company that set me up with them)? Patty right away put me on hold to call 'Mary'--and got RIGHT BACK ON THE PHONE with me with the info I had requested that Patty had received JUST THEN from speaking with 'Mary'. I have called 'Nancy' and 'Mary' multiple times and never received help, and I know she was in because Patty JUST talked to her. If I didn't put in a complaint I'd feel like I was enabling them to treat customers terribly and that'd make me feel awful. Be aware that these 'customer service' people need to be replaced with actual people that can give customer service not just pick up a pay check for sitting on their behinds and doing nothing.

After several days I called the Florida location to talk to customer service. IT WAS THE WORSE SERVICE I HAVE EVER EXPERIENCED. It was no remorse, no apologies or empathy from the customer service rep. So six days later I get a call that says FINALLY they are going to deliver my things between 12-4 on the next day (Tuesday, a week later).

Come Tuesday and the driver TEXTS my phone to say he will be here from 5-7. Next I get a call from the Chicago location saying my stuff can't get delivered until the next morning because he had a blow out. She stated that he is still 3 hours away, how can that be when he stated that he would be here between 5-7. This company has caused me to spend unnecessary money and made my life an inconvenience. My transition has been HELL thanks to this company. I couldn't enroll my daughter in school, we had to buy clothes until they decided to release my things hostage. I hope this helps someone in the future of grief, disappointment and wasted money. NEVER use this company.

PS. I checked the Better Business Bureau complaints. This is an ongoing problem with their workers stealing valuable items. And it is also an ongoing problem with their employee Diana being rude and hanging up the phone on people. I have kept asking her for their insurance number and she wouldn't give it to me until I called Nurizon Van Lines (the moving company I originally hired to move me).

They were well in schedule for packing my things and took proper care to pack the delicate items separately to ensure their safety in transit. The stuff was there at the destination right in time, even before we had reached there. Best Price Moving has dedicated team of movers, who went an extra mile to help us with the setting of the new home, something that people seldom do. I appreciate them not only for the quality of their services but also their friendly attitude. I would surely hire them again when needed.

We were contacted the next day and told we would have to take it 7 AM on Friday morning. After feeling like we could do nothing, we agreed. They showed up today at 9:10 and I had to call to ask where they were. The rude driver said between 7 and 9, which was incorrect to what Mary said the night before. He said I will be there soon and I hung up. He got to my house and I asked for weight sheets which he would not produce. I said without that I was not turning over payment.

The driver went off getting in my face telling me how it was going to be. I turned and walk away and he followed. My wife was outside and called the police who came and got me weight sheets from 6/24. That's all he said he had. The Mary lady called and said I had 10 minutes to pay or she was taking my stuff and selling it. I paid and they unloaded but the head guy and his asst. were rude. The temp help was great and did all the work while being pushed around by the asst. This was the most horrible situation I have ever encountered in my life. There needs to be stricter rules to protect people from being held hostage. The lesson I learned is read reviews before you choose.

"I have only had headaches from this particular move. The pick up went okay, however I was made false promises that I would not have to leave work for the pick up and ended up missing 3 hours of work on Oct. 30th. The men were polite, not careless, but not exactly careful with my belongings either. They chose to pack two of the damaged items together in the same furniture blanket. I mentioned that didn't seem like a good idea because it would cause them to bang together (both drawers are completely destroyed from this move). The drawers are both broken into themselves.

My stuff arrived in a timely fashion to FL from IL. However, I was expecting a call the day before, not a call the morning of, which may not be terrible, just not very good planning nor service. The call however I received was before 8 am, which I feel is grossly disrespectful to me as a client. As a salesperson, I would never contact a client that early unless they requested to be. Then the driver proceeded to argue with me and be rather disrespectful in the phone conversation. I asked a simple question whether I could call the main office to pay with credit card. This I feel is a question he should know the answer to, yet proceeded to argue incessantly with me that no I could not, and was demanding cash or a type of check which I have never heard of - only which I feel is not appropriate. The fact he was insisting on cash makes me feel this driver makes unethical practices with said cash.

Finally around 10:30 am, I was able to speak with the office and make the payment over the phone to them. It is agreed he will be there Nov. 14th in the afternoon. However I was never given a time frame for this which meant I was stuck at my house waiting around. This was very unproductive for me because I had several errands that I could have done if I had been given a time slot, especially since I moved from a different state! Around 3:30-4 the driver calls and tries to cancel on me, saying he will not deliver my stuff until the next morning! At this point I had already waited around my house for well over 6 hours, unsure of when the driver may show up. I had to work a double the next day making it impossible for me to accept this delivery. Mary from Best Price dispatch however, did speak with this driver and told him he had to deliver my stuff, thankfully.

The driver showed up around 5:30, I believe. From here it seemed that most things greatly went downhill. I went out to greet the driver and attempted to give a simple suggestion on direction for him. ALL HE DID WAS ARGUE with me and the other gentleman with him! He had not passed the house, but was easy for him to turn at the next stop sign and street so he could turn on the side street by my unit in the house. NO, he argued pointlessly and proceeded to back the semi up! Now I have actually been a passenger in a semi, I have never witnessed someone with that much difficulties preforming that task! He blocked traffic, and he would not listen to the gentleman with him at all even though he was attempting to help him. I genuinely felt sorry for the poor guy helping him.

Finally they started to unload my items. To my utter astonishment and disbelief they set allllll of my belongings on the GROUND!!!! No, I do not have a paved driveway - they set everything in the DIRT! I find that absolutely unacceptable! Thankfully the gentleman in the unit below mine was not home because they blocked his front door with my stuff. The guy continued to be less than pleasant and increasingly difficult. He then was arguing with a neighbor about the fact he was BLOCKING her driveway. I was embarrassed by his behavior to my neighbors I have not even meet yet.

I attempted to make suggestions on a clear path to my room through the wider of two doorways AND again this man continued to attempt to infuriate me and argue more over common sense issues! Finally stuff is actually being brought into my home; INCLUDING a ton of dirt from outside. My roommate and I had swept and mopped the previous day. The floors are now extraordinarily filthy from this detail as well. When the drawers were unwrapped and discovered to be broken, the helper gentleman was apologetic and asked kindly what I wished to have done. The other guy however proceeded to tell me, "WHAT DO YOU EXPECT, YOU BOUGHT CHEAP FURNITURE. OF COURSE IT IS GOING TO BREAK." I found this absolutely appalling behavior. It doesn't matter, I paid for my items to be delivered not broken.

The other guy with him did attempt to help with the T.V. stand however, we discovered to our dismay that the pole inside was broken, which made it unstable and rendered it useless as well. After their departure I did discover that they did not take the wrapping trash with them but had thrown it on the ground, next to the trash receptacles outside. I find that very disrespectful as I have with most of my experience from the delivery of my items.

Lastly - I did miss this at time of delivery due to how incredible upset I was with the service and lack of respect to myself, fellow neighbors, and my belongings - but one box was missing upon arrival. It is a flat box which holds two posters, one of Vincent van Gogh Starry Night and one of Marilyn Monroe. Due to the nature of this issue and the severity of unacceptable service, I would appreciate timely process with these issues. Best Price Moving (Chicago) is who picked up my items and the dispatch service, however I believe the semi at drop off said ultra van lines."

All they had to do was call with paperwork for a refund so I can move on. I've moved across country 3 times and NEVER had such a terrible experience in my life and to think you can sleep at night knowing you are robbing poor innocent people. It's plain sick and all those reviews you got there are complete bogus. Worst service I've ever had. Not to mention they didn't give me all the required documents on upon arrival for me to file my claim completely since the one piece I needed just happened to not have been given me. All I want is some closure and a refund for being overcharged and my 12 boxes of things that I'm missing and my damage. Thank you for not being decent enough to even giving a **. DON'T USE THIS SERVICE! SCAM!

Call me crazy but isn't that what an estimate is for? You are a LOGISTICS company.... packing supplies additional $145 which my rep said she was going to throw in billing no one would honor it. The list goes on... save yourself the headache and hire someone else.

Ok great... my real weight came in within 20 lbs of the original estimate - yet they pulled the old bait and switch and have had my stuff for over 3 weeks and are saying my stuff won’t be shipped until I send more $$ and they "PROMISE" they won’t charge my VISA until my stuff is en route - Yeah, I'm not falling for that!! They said they always use the revised quote - so I'm paying for "air space" oh and they take days to respond. They lie, say they understand and will try to help or reduce the price. But after days pass they send you the same amount due - oh and now include a sentence in email say there may be additional charges upon delivery! I was told I paid a down payment then the balance when it was delivered based on actual weight. They refuse to explain the "other charges" and were bold enough to hint that I have to pay them for holding my stuff hostage in their storage!! I have never been lied and cheated like this ever. I have filed with the BBB, My homeowners insurance, the local sheriff and today I was advised by my lawyer to open a case with the FBI.

So be warned either do not use this company or if you do, you will have to make your delivery take a completely unreasonable amount of time by inventorying, inspecting and ensuring each item is unbroken and undamaged (including powering on any electronic items) before you accept it. We took photos of the damage and took an inventory as we unpacked, but according to these companies, that doesn't matter unless you do this as each item comes off the truck.

Do not do business with these crooked, scamming, low life! The warehouse is in a disgusting neighborhood, which I only found out later. My goods are due to arrive. I have no clue when. But when they do, I am sure there will be items broken and/or missing. And when that happens, I will call the police and press charges on the driver.

The company I have a major complaint against is Best Price Moving and Storage, W. Mclean Ave/Unit B, Chicago, IL 60647; phone: (800) 720-4771 ext. **. Recently, I have relocated to Tempe, Arizona in November 2009. The original scheduled date for pick-up was Friday, July 16, 2010, but Best Price Moving called the day of and cancelled. Shannon in dispatch said that the truck could not get to Michigan in time. Even though this was a major inconvenience, Best Price Moving rescheduled and picked up all my belongings in Michigan on Saturday, July 16, 2010. Dispatch informed me that this cross-country move to Arizona would take between seven-10 business days for their truck to deliver my items.

After the move, the company never contacted me. So, three days later on Tuesday, July 20, 2010, I contacted them to have the number of boxes provided in the initial estimate adjusted so they can provide me the final adjusted charge to schedule delivery. Shannon in dispatch informed me that they "do not owe you any money--you owe us!" and demanded a whopping $6,079.24 within the next five-seven calendar days when the truck arrives for delivery.

The problem? The sales agent Tia provided me an original estimate for $4,000--a moderate weight for $2,394. I was told to make a 17% deposit but then told to wait. I knew the weight I had did not exceed 3,000 lbs--maximum. In November 2009, previous moving companies have come out to review my items in storage and provided written estimates. My items consisted of limited furniture and majority boxes/tubs. Tia then informed me to overestimate my belongings to get a high cost, higher than the already 4,000 lbs. She then re-worked the estimate and came up with a high cost of 7,000 lbs for a cost of $4,042. I was not happy because now I'm told that a double-over-estimate is required. Per Tia, the deposit of 17% from this estimate will be used toward the moving cost. Tia assured me that double-over-estimating is common--the higher deposit of $687.14 will be used toward all/most costs.

I'd paid the deposit. I was then promised and guaranteed after pick-up, the truck will be weighed and if the weight is under the estimated costs, she "guaranteed" the cost will be adjusted. "Most of our customers agree with this procedure to assist with cost at delivery. I guarantee there will be a price adjustment once we move your items," she said. "An adjustment that benefits me with a lower cost? Right?" I said. "Definitely," she said.

Since they have picked up my items on Saturday, July 17th, they are demanding the balance of $4,000. Currently, my items are being held within storage facility on their property for 30 days. At that time, they will be holding my life hostage with a $0.05 per pound of the total shipment if I don't have the balance available by August 16, 2010. I'd requested a copy of both the Tere and Roaded Weight tickets. I knew if the company followed the Interstate Commerce Commission (ICC) policies then the (empty) truck would have been weighed in Michigan at a local weigh station as close to the pick-up location as possible after the items were loaded for the Tere Weight. Then, the (filled) truck would again be weighed at a weigh station as close to the pick-up location for the Roaded Weight.

On Monday, July 26, 2010, I'd requested a copy of the these valuable weighed tickets after more than seven days of no communication from the company--not even the 50% deposit I never paid, nor was it requested. The ICC states that any reputable company should not increase their estimate/final charges by 10%.

By the end of the business day, two weight tickets were provided. This is the where another discrepancy appeared: both weigh tickets were dated for the next day, 24-hours later, at Best Price Moving personal weight station. Included was a statement for six boxes used on moving day with a total cost of $120. Ironically, the Bill of Lading that had additional weight and final charges of $6,079.24 was Friday, July 16, 2010, more than 24 hours before the actual pick-up date of Saturday, July 17th.

According to the Federal Motor Carrier Safety Administration (FMCSA) protectyourmove.gov, this company has scammed others before. Unfortunately, I did not discover this website sooner. I was very concerned if Best Price Moving would increase the Estimate/Final Charge due to my family name. My last name is very well known in Michigan with city council and the recent mayoral changes the last four years. I was told I might have a problem with possible Estimate/Final Charge increase more than 10% as indicated by the ICC. Please review the FMCSA website for data regarding Best Price Moving-- ICC/MC #321559.

I am a single mom who relocated to Arizona for employment. I have not lived on my own in over five years. Due to the declining economy in Michigan, for the last six years I was unemployed then underpaid but relocating to Arizona has provided me a brand new start. This is the first time in almost 20 years I could afford to actually pay my bills. This company has scammed me by committing fraud to obtain another $4,000 plus keep my items for their own personal shopping.

The best solution to fix these problems is for Best Price Moving to re-pack all items currently being held at their facility for delivery in Arizona; road weigh the truck with all [our] items at a local Weigh Station close to my Arizona home; deliver items to Tempe, Arizona; immediately return to the same Weigh Station to Tere Weigh the moving truck after delivery. Payment in full if the initial estimate of $4,000 was accurate or less if the weight was more than 1,000 but less than 4,000-- this estimate/final charge must be adjusted accordingly.

At this point, this is the only way to determine the Tere and Roaded Weight--without using Best Price Moving weight station. The company has proven discrepancies, fraud, financial extortion and over estimate/final charges. Quick! I desperately need your help in getting back my life. I've been scammed! I do not have an extra $4,000 to overpay for my items stated by this company.

Copies of this complaint were issued to Internal Revenue Service (IRS)-Fraud Dept, FTC Bureau of Consumer Protection, Attorney General of Chicago, Federal Bureau of Investigation-Fraud Dept, MSNBC, CNN, WGN, and numerous periodicals. The National Consumer Complaint Database (NCCDB) allows consumers to file complaints regarding household goods moving companies including brokers, carriers and freight forwarders. This system also allows HHG companies the ability to view the individual details of the complaints and to challenge duplicate or fraudulent complaints.