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About Best Price Moving and Storage
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Best Price Moving and Storage is a long-distance moving company based in the Midwest and serving customers in Illinois, Wisconsin, Ohio, Michigan and Indiana. It offers free moving estimates, with storage services available. Best Price Moving and Storage owns and operates its fleet of trucks and moves customers throughout the continental U.S.
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Overall Satisfaction Rating
- 5 stars
- 4 stars
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- 1 stars
- Free estimates
- Doesn’t subcontract services
- Online coupons
- No local moves
- Requires a 15% deposit at booking
Best Price Moving and Storage is a long-distance moving company in the Midwest. It owns and operates its trucks and offers a full selection of services, which can be customized for needs and budget. Storage is available.
What is Best Price Moving and Storage?
Best Price Moving and Storage is a Chicago-based moving company that provides long-distance moving services to customers in the Midwest, including both families and businesses.
Best Price Moving and Storage owns and operates its fleet of over 10 trucks and directly employs its movers, so there is no subcontracting of services. Its available moving services include full-service packing, fragile-only packing, blanket wrapping of furniture, loading, unloading, and furniture assembly and disassembly. Best Price Moving and Storage offers short- and long-term storage; temporary storage is free for 30 days at the company’s 30,000-square-foot, climate-controlled facility in Chicago.
Best Price Moving and Storage services
Best Price Moving and Storage provides comprehensive long-distance moving services — from packing and loading to delivery and assembly — to customers in the following Midwestern states: Illinois, Wisconsin, Ohio, Michigan and Indiana. It does not offer local moving services. Best Price Moving and Storage is a moving company, not a broker; it owns and operates its trucks and performs all moving services.
Best Price Moving and Storage costs
Best Price Moving and Storage does not provide specific pricing information on its website. An agent can come to your house, survey your belongings and provide you with an estimate. The total cost depends on the weight of the shipment, the distance of the move and which services you choose. All moves come with loading, unloading, furniture disassembly and reassembly, and blanket wrapping of furniture. Tolls, taxes and basic liability insurance are included. Customers may pack themselves or pay for fragile-only packing or full-service packing.
Best Price Moving and Storage FAQ
- Where is Best Price Moving and Storage available?
- Best Price Moving and Storage is available in five states: Illinois, Wisconsin, Ohio, Michigan and Indiana.
- What types of moves does Best Price Moving and Storage offer?
- Best Price Moving and Storage offers long-distance moving services. Its services are available to residential and commercial clients.
- Does Best Price Moving and Storage offer corporate moving services?
- Best Price Moving and Storage offers corporate moving services. It specializes in employee relocation services.
- Does Best Price Moving and Storage have short-term storage services?
- Best Price Moving and Storage offers short-term storage services at its storage facility in Chicago. The first 30 days of storage are free. After that, it offers an additional month of storage at a rate of 5 cents per pound.
Is Best Price Moving and Storage worth it?
Best Price Moving and Storage is a great choice for households or businesses in the Midwest planning a long-distance move in the continental U.S. The company offers complete moving services, including packing, loading and delivery, and even offers storage. As a moving company — not a broker — it never subcontracts services. Best Price Moving and Storage doesn't offer local moves.
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Moved from MI to TX. Barely had any communication on date of delivery. The day before they call and say they will be at my place THE NEXT DAY. No heads up so I can have the final balance. I told them I had stairs initially so I figured they would have tied that in but no. So as I'm picking up the money I get charged an extra $200+ for the delivery cause I had stairs AND “a long haul fee” but the apartment was less than 30ft away from the delivery truck.
Horrible company and they are unprofessional. Promised me 2 delivery dates and even picked up my stuff a week early so it could arrive on time. I still didn’t receive my items until 2 weeks later. I call and the lady says that my initial drop off date was not the date I picked for delivery but “the first possible date” so it didn't count. In the initial phone conversation I told him I started my job the first week in June so I needed my clothes on June 1st. Got them a week later. It's poor communication between their whole operations system. Never again.
We, unfortunately, chose Best Price Moving & Storage for our move between Chicago and North Carolina. The salesman explained that it was cheaper because they consolidated moves so that it would take 7-10 days, and at no point did they say otherwise. We were willing to put up with that for a quote a half of a dedicated white-gove mover, which would take no more than three days. There are four reasons I regret this decision.
1) LOUSY QUOTE: We hadn't packed when we hired them, so it was hard to estimate how many boxes we needed to move. They told us they would call us a few days before picking up the stuff to finalize the quote. And when they did, they weren't very interested in adjusting the quote with the details we were trying to give them. This would have been the opportunity to cancel or get rid of items based on a revised quote. Also, any adjustments on the day of the move would be more expensive so it wasn't in their best interest to help us minimize this cost. Therefore, when they arrived to take our stuff in Chicago, our initial quote increased by over 60%.
2) DELIVERY DELAYS: Now relocated in North Carolina using cardboard furniture and plastic forks/knives, 7-10 days came and went. When I called them to inquire, they said that was their "courtesy estimate", but because of COVID they were taking longer. They pointed to the contract. The contract said they could take up to a month and a half. Thankfully they ended up taking half as much but still twice as much as their "courtesy estimate". We could be blamed for not reading the fine print, except the contract was signed on the day of the move in a rush because everyone had to go (first time we saw this document btw).
3) MAFIA MOVES: The day scheduled for the delivery was a Saturday. I called the main office for Best Price Movers to ensure that it went without a hitch. I asked if they would be available on Saturday, and they said they had one person scheduled to come in to deal with issues. On Saturday, I called the office all morning, and that person did not answer.
When the moving truck arrived, the driver measured the distance between the truck and the apartment. Then, he calculated that it would cost us over $500 in additional costs so he could unload the truck. It wasn't accurate so I called the office again in front of him but nobody picked up. He seemed offended and proceeded to allegedly call the office worker directly to "her cellphone", and then apparently verified his calculation over the phone but at one point "accidentally" mentioned the elevator. He told me that since he reported the elevator now the cost would increase to $700 - it was my fault because he wouldn't had called had I not questioned him. It seemed very fake that in such a short conversation, so many numbers were crunched.
After that charade, he said that the only way he would unload the truck was to transfer the money or hand over the cash. It was a hostage situation. It only surprised me a little bit when the Zelle transfer was direct to him and not the moving company that hired him. It took him 90 minutes to unload that truck with one helper, so all the additional distance and the elevator weren't so much more work. During the ordeal, he bragged about how many jobs he was doing because of the pandemic and how people were desperate. And that what I had paid so far for my move "was nothing". He had seen people spend much more. To me, it was a big deal. I paid almost the same amount for mediocre and slow service I would have paid for a reputable moving point-to-point company.
4) BROKEN/MISSING ITEMS: The kicker is once they had left and we were unloading boxes we realized one of the boxes had been repacked. Inside, there were bits of items that had broken and a few missing items. Again, nothing of great value but what offended us is they hadn't notified us that an accident had happened with our stuff. Also, we hadn't paid the high cost of insurance with them, so we would have got pennies if we would have made a claim.
In summary, don't hire them. I regret it because the move was manageable enough to make with a U-Haul, so if I wanted cheap, I could have made that happen and hired professional movers at each location to load/unload and I wouldn't have to wait weeks for my stuff. Alternatively, paying for the dedicated moving was, in hindsight, also a better alternative than Best Price Moving, because they have better guarantees in place.
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I was connected to Best Price Moving via a broker. The business entity I initially dealt with was Compass Van Lines. I did not know who would actually do the move from WI to UT. I was contacted diligently about payments, when due, acceptable form of payment, but not about the actual company. On the packing day what appeared to be a rental truck with 3 guys arrived. The extra charges for tape, packing already packed items was mentioned. I told them I had requested self packing and did not agree to have them repack my stuff. That went ok, I think. Then I was informed about delivery window, and again advised of payment due, acceptable forms of payment.
On the day before confirmed delivery day I was called by driver, told there was a highway closure and that delivery would be delayed, and I would be updated. When I was not contacted I called and texted the driver. He texted back, informed me that my possessions were left in Denver CO. He would not state where or how I could track them down. I tried calling and emailing the company contact, no response. The info on road closure is clearly indicated on travel sights as well as highway signs well before Denver CO; alternative routes are available. So far, I have not been advised of where my move was left, which company or any useful information. I will update my review if/when delivered or I am told where my stuff is to pick up. Terrible experience.
Steer clear of this fraudulent moving company. They didn’t honor a binding quote and added bogus delivery charges, totaling $3,158 more than our contract. They held our possessions hostage and threatened to put them in storage until we paid them in cash. They showed up a day late for delivery with only one mover (2 hours later locating one on Craigslist), requiring us to unload our own possessions. And, they lost and broke some items. I could go on but will just say buyer beware!
I recently wrote and revised a few reviews on this company (they were appointed by Colonial Van Lines as the moving company for my out of state move). The Original reviews are based off of my moving experience... damaged as well as missing furniture (among a couple other things). This company has somehow damaged most of my fairly new wooden furniture -- as well as misplaced one of the large side panels of my bed. So I have been sleeping on mattresses only since... and the rest of the bed could not be put together without the panel -- so they had to leave it disassembled.
I have never heard of this company until my experience thru Colonial Van Lines (the movers that hired this moving company to move my furniture -- of which I still don't understand). My advice to you is to make sure you avoid this setup. And IF you Decide to go thru Colonial Van Lines -- ask who is moving your funiture! If they speak anything about this company being a part of your move -- Please don't waste your money or put yourself thru the unnecessary issue. You will be seeing this same review on this company on other sites. Hopefully it will help someone else not make the same mistake of going with this company as I did.
We contacted Right Way Movers, 1800 Pembrook Dr., Orlando, FL. and talked with **. We went through our inventory over the phone and ** gave us a quote of $6700 for a move. After doing the phone inventory I called ** back with around 10 additional items we had forgotten, but he did not add them since he had "padded the estimate by 10%" so not to worry. We were not informed our work was to be subcontracted.
When the Best Price Moving and Storage showed up at our door they took a quick look and said the move would cost $18,000, almost tripling the estimate that we were given. They claimed it would take more than their 26 foot truck. I immediately called ** and he said to let them put our things on the truck so we would not lose our deposit of over $2,000, for which he had demanded a check instead of allowing us to use a credit card (that was slick!) To make it worse, he said "as long as your belongings match the inventory you can get it for the originally quoted price." But, remember, he never added on the additional items that I called to tell him about. The Best Price people then told me I could sign that I would pay $15,000 as a flat rate, no matter if our stuff did fit on one truck. Thank God we at least had the foresight to send them away.
We now have an estimate from another mover who looked over the house and the estimate came to around $10,000, which is within reason. It was clear to us we were being scammed because ** should have sent different movers instead of harping on how we would lose our deposit if we did not let them load the truck. Further, just think how bad it could have been if we let them load... We would then be their hostages. STAY FAR AWAY FROM THE ORLANDO RIGHT WAY MOVERS AND BEST PRICE MOVING AND STORAGE.
We called Colonial Van Lines, they gave us an estimate over the phone, mistake. Little did we know we would get a subcontracted company Best Price Moving and Storage. They did not show up when they said, in fact it was more than a day late. Never showed up until 7:30 on a Friday night. We had to find someone to stay at our house so we could drive 34 hours to make it to work on Monday. They entered the house and stated right away that we had too much stuff and it would be twice as much. $2400 now is costing us $6100.00. We had a delivery window of June 11 to June 26. They are now telling us July 2-4th. I'm scared to see how damaged things are or if we get them at all. Please do not use this company. We didn't have time to do research and are regretting it. Imagine being in a strange city with nothing but an air mattress. I will file a complaint and am seeking legal counsel when our belongings are finally delivered. They really are a POS.
We did not hire this company for our move. We called Federal Relocation Services (another bad company) who claims to help the military with their moves. Well they don't! They hired Best Price Moving to do our move. They DID NOT TELL US they subcontract out their work. Best Price Moving men arrived at our door very late, three men dressed in skimpy shirts and shorts, all smoking. Very unprofessional to start with. We were afraid but had no choice. They looked at our items and the leader of this group called their office and all of a sudden our move costs tripled in price. From $4,000 to over $12,000.
We told them we could not afford this and told them to just take our larger items and we would do the rest ourselves. The lead man called the office to tell them and they said that we would have to pay the $12,000 plus price OR ELSE! Office person was rude and screamed at both of us. After an hour of arguing with them we agreed to pay $6,400 just for our large items. We still had to make arrangements to haul the rest ourselves from Michigan to Florida.
I WILL MAKE THE REST OF THIS NIGHTMARE SHORT AS I CAN! The movers took several rest breaks out on our front lawn. We noticed they were all smoking ** and drinking liquor. They did not wrap our large items and just carried them out the front door. They dropped my washer on the front porch face down damaging it and then proceeded to lie about it. A lot of our furniture and appliances were damaged. Items in boxes were also damaged. Then when they arrived in Florida a week later they called us and told us they would not deliver our stuff because we did not pay.
Their office was closed, banks were closed, and we had to come up with proof that we paid. Then finally one man showed up in a semi truck to deliver and he refused to park in the street in front of our new home. He told us to rent a truck ourselves and meet him up at a Kmart parking lot to get our items. So we had to rent a truck from Home Depot and he loaded our items into the rental truck . MY HUSBAND AND I ARE BOTH OVER 60 YEARS OLD and we could not unload our items. We drove the truck home ourselves. The next day we had to hire another local company to unload our stuff and we paid for it. Best Price Moving and Storage Company treated us like garbage, did not care about their work, damaged several of ourselves items, breached their contract with us by not delivering and unpacking our items to our new home!
I contracted Colonial Van Lines/Relo, but unfortunately they sub-contracted the job out to Best Price Movers. According to our contract the moving company was to call us the day before to set up a time and to tell us a truck scale to meet them at to weigh the truck before loading. We did not receive this call so we called them and were told the driver would call us in the morning probably around 9:00am. On the day of the move we received a call at 6:30am saying it was the driver and they were there. I informed him we were supposed to meet at the truck scale and he informed me that Best Price does not do that. We were told based on our house size by Colonial that they would be bringing a 53 foot trailer to load.
Best Price arrived with a 26 foot box truck. All of our belongings did not fit and Best Price said they would have to charge us to send out another truck so instead we just loaded the remainder of what we could in our vehicles and left the rest. We were promised a professional trained crew and instead Best Price sent two men who did not speak English, a 22 year old who spoke broken English was the crew leader, and his 14 year old brother who had been kicked out of school. That's right a kicked out of school 14 year old boy was sent as their professional mover. This boy had an extremely bad and aggressive attitude. He scared my wife and daughters and got in my face. The crew had no regard or respect for our house or property. They knocked holes in and scratched up the walls, stained the carpet, scratched floors and broke tiles, spit on floor, and just tossed our possessions around.
They tried to charge us for the tape, extra boxes we had already paid for, and tried to say the weight would be thousands more. We paid for televisions, mirrors, glass cabinets, and pictures to be specially wrapped and packaged and they just shoved them in boxes with some paper. Needless to say almost everything glass arrived broken. We were told and paid for our belongings to be stored in a climate controlled storage facility and instead Best Price stored our belongings in a non-climate controlled warehouse in the middle of July. On the day of delivery Best Price sent a very lazy man who spoke broken English and a 15 year old boy. They refused against our contract to bring our belongings upstairs saying it was too heavy for the two of them. My 68 year old father-in-law and myself carried all of our belongings upstairs.
The boy spent the day in the bathroom and the man stayed by the truck. We basically unloaded the entire truck for them. When finished they refused to re-assemble all of our belongings that they had taken apart even though it was in our contract. I had to put everything back together myself and could not find all the necessary pieces so I had to go buy new parts. Lastly, a great deal of our possessions were heavily damaged and they lost 10 boxes. Try calling them and you get voicemail which goes unreturned and if you do finally get to speak to someone they are extremely rude and unconcerned with your issues. Best Price Movers should have their business license revoked. No matter what moving company you use make sure you get it in writing that they will not use in any way Best Price Movers.
Negative stars for negative service. They are called 'Best Price' (if THAT) because they aren't "best" at anything else. I enlisted help from North American Relocation Company and their customer service and help has been awesome. HOWEVER they stuck me with Best Price Moving and Storage and OH WOW how I'm angry at NARC for placing me with them. I cannot (so far!) say anything bad about the actual movers in the trucks, as my pick-up experience was very good. We'll see when my stuff gets to me, if ever.
It's been 5 days now, my original estimate was 2-3 days (oh the marketing tactics). "No problem you should get your stuff by the end of the week for sure." My new estimate, after waiting 5 days with no follow-up from them, is now: "Looks like your stuff is to be leaving storage next week"--NINE DAYS after it's already supposed to be EN ROUTE and hasn't even left yet. But my pick-up experience was not bad. Can't say much for how my drop-off will be but looking at these reviews it looks like it won't be very good at all... Can't wait.
As of now I can say plenty bad about the 'office' who has had extremely horrible customer service, and this is the company's fault for keeping them employed. I've called a 'Mary' at 773-661-0750x** several times (for several days) and left voicemails to try and get some information and never received call-back. I spoke very briefly to a 'Nancy' probably twice and she kept saying 'hold on' and transferring me to 'Mary' even though I repeatedly asked her not to because Mary was not helpful for me because she was not answering and not returning my calls--I asked Nancy if she could try to answer my questions but she kept cutting me off and transferring me even though Nancy is in DISPATCH DELIVERY and could have very well answered my questions but decided she was too lazy to.
I then gambled at a different extension and talked to a booker to ask if he could call 'Mary' and get some info for me and he just kept saying 'all I do is the booking'--saying 'I could just give you the same number you have' 'that's the only number I have' when I asked for a supervisor number or a complaint line. Apparently there is only three people that work in the office? And no one could give me ANY info about my shipment information. I got zero help from the few people there. No one even attempted to help me or try to find a solution for me. They apparently hate their lives and want to spread their bitterness onto everyone else.
Do you know what happened when I called the customer service department at North American Relocation Company (the company that set me up with them)? Patty right away put me on hold to call 'Mary'--and got RIGHT BACK ON THE PHONE with me with the info I had requested that Patty had received JUST THEN from speaking with 'Mary'. I have called 'Nancy' and 'Mary' multiple times and never received help, and I know she was in because Patty JUST talked to her. If I didn't put in a complaint I'd feel like I was enabling them to treat customers terribly and that'd make me feel awful. Be aware that these 'customer service' people need to be replaced with actual people that can give customer service not just pick up a pay check for sitting on their behinds and doing nothing.
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