Agility Van Lines Reviews

They started packing everything after inspecting the house and getting a game plan on where to start and where to finish. Steven explained the plan & how he would execute his plan. They did precision work. They cared about our property they packed. Our dishes are silverware are special belongings with pride and care. After spending the day packing everything in our house and boxing it, they arrive promptly the next morning at nine at 9 AM of course after calling me at 8:30 and said we should be there by nine. Steven was always prompt. His crew was ready they loaded the truck like engineers I had some heavy items and some delicate items. Everything was placed in the truck like it was their own personal property.

My Wife and I departed the next morning for South Carolina. We planned on taking two days to get there. I talked to Shane & Denice about this beforehand. They said no problem. "My drivers will be there whenever you want them to be during the drive." Steven texted and called me a couple times to update me on his position what time he wanted we wanted him to arrive & Shazam. We pulled in half an hour later in the moving truck pulled in. They came and checked out our new house. Made some measurements before attempting anything and then started unloading. Steven was in charge and Kendall and Travis both worked diligently to get it done quickly and as precisely as we wanted.

Prior to hiring Agility Van Lines Inc. I had a couple conversations with Shane and then I read probably 500 surveys of people that they’ve moved across the country, of course after that, I read 500 surveys from the competition and none of them were close to how good Agility Van Lines Inc. surveys were or reviews. I must say what Shane promised. He delivered. Denise who works for the company as well has been in contact me throughout the move almost like her and Steven were talking to each other every hour around the hour. Thank you Steven Kendall Travis Shane Denise for a perfect move. I couldn’t have asked for anything better. I would recommend you to friends and family and will certainly use you for the next move.

I finally decided on Agility Van Lines. Their rates and best practices were easy to understand, they answered all of my questions without hesitation and everyone I spoke to was polite and professional. Once I committed to Agility I was kept informed about the process and the moving date. The driver and his helper arrived on time and went straight to work. All furniture was properly wrapped in blankets and, whenever needed, other items were prepped with bubble wrap. The crew worked quickly and efficiently. They consulted me whenever something was in doubt and got the truck loaded in a reasonable amount of time. The same guys who loaded my belongings—Daniel and his team—were the guys who showed up at my new home two days later. It was a relief to see familiar faces and to have a good relationship in place. Daniel and his assistant made sure that everything was carefully unloaded and placed exactly where I wanted it.

But there’s more to my story. I still had miscellaneous things in storage in my old residence that I wanted to move, so I reached out to Agility again. I was able to schedule another pick up and delivery for a partial load. The new crew—this time Ontario and his helper—were able to meet my friends (way down south) and carefully pack everything for the trip. The second crew was just as phenomenal as the first—efficient, friendly and understanding of what needed to go where when the truck got here and was unloaded.

So, on a scale of 1 to 10, I want to give a 10 to all of the folks at Agility who helped me—John at the start, then Denise who kept me informed about everything before, during and after the move, and Shane, who worked with me up to and including the second move. I can recommend this company to anyone who is considering a move and demands excellence.

I did the inventory, Agility gave me a price, and then we signed off on that. The crew was great. The kid that ran the crew was good. He had a couple of people come and packed with him. Then he had a guy move with him, and then when he got here, they had three trucks show up and help him unload. They happened to be in the area, dropping off other furniture, so they came here to help him make it a quick unload. They were done in two hours loading our stuff in the house.

We didn't have any breakage, so that was good. We weren't missing anything. The only thing that was different than I expected was my original bid was that my golf cart would fit into the van, and my golf cart did not fit in the van. So, I had to pull that behind my car up here, but that was no biggie. It was about $200, so it wasn't that big a deal. Overall, I liked the people that I work with on the phone and the crew that came out. So, we were satisfied. Considering some of the other people I interviewed, I’d definitely recommend Agility.

After that, I was contacted again by Denise. She's the front desk associate. I was contacted by her to finalize the information after I signed the contract. She narrowed down the timeframe of days that they would be coming to get everything. After that, she kept in touch just to give me an exact date. The first time, it was between Friday and Sunday. And then she called me on Thursday to confirm it'll be on Sunday for sure and that they'd be there between this time and this time. She kept in touch with me the entire time. When the guys were on their way there to me, she called the men who moved my things. They called me to check in.

The three crew members were awesome. It was almost like my brothers were moving me. The interactions were great. I packed my belongings. They came in, they broke down two of my beds and reassembled them. I didn't receive anything broken. Nothing was damaged. There was one box where I put a bottle of bleach, and the bottle opened. So, that wasn't on them. That was me, and it was just some towels that were in there that got ruined. Other than that, I had no issues at all. They weren't slamming things around. Agility did a very good job of offering me a discount. I didn't expect that at all. And because I was moving from state to state, I was getting some extremely high quotes. I was pleasantly surprised with the amount that I paid and the quality of the service. I paid less than $3,000.

The foreman and the crew during pickup and delivery were the best part, which was shocking because I've had multiple issues in the past and I wanted to get into with people not treating my contents like their own contents, which I somewhat understand. For instance, I had to buy all new legs for the feet of my couch. And that's what led me to take the feet off this time. I flipped the couch. My husband and I took them off because when the other company put them back on, they didn't even care if the hole was there. They stripped the screws. I couldn't even get some of these feet off. I had to hacksaw them off. That happens when someone's trying to take a bed apart and then put it back together.

The ones from Agility were a team of a gentleman and his two crews. They were the ones who loaded my stuff in Virginia and unloaded my stuff in Texas. They were fantastic. The lead guy was the one who was handling all the paperwork and telling the other two what to do. They were very experienced, too. They probably didn't need a lot of direction, but they were very careful and respectful. Overall, my move with Agility was great.