The Hartford - Homeowners Reviews

After being a customer for 20 years, bundling home and auto, we have completely been ripped off. Our mortgage ck. Has paid our policy every year, for July to July. We sold our house in Jan. 2031, so we asked for our refund for that time period. Well rude customer service reps could not find our cancelation all record. We offered a closing settlement and no luck! Seems that even though they market to 50+, they don't honor that at all! 20 yrs loyalty and now we definitely feel ripped off. That is a substantial refund, esp. For those of us on ss$! We would not recommend them! Do your research, read the multiple reviews from senior citizens. Disgraceful! Really!

I had a small water damage claim with AARP Hartford January 2019, the 2nd in my lifetime. Due to paperless billing they were able to double my premium, get paid by our lender and then send us an email letting us know about the new policy with no prior billing. Seems we should have opportunity to accept their new rate before they get paid, right. So we got a small increase this year but after realizing our rate had doubled and our auto policy was skyrocketing we went shopping and got a better auto deal; but found getting a new homeowners policy difficult due to the claim. So Hartford bills our lender another $720 for canceling our auto policy, gets paid without my even knowing it and then sends us the bill 3 days later. Warning do not trust these people.

I've been a loyal AARP member since I became eligible 9 years ago and just went online to get a quote on homeowner's coverage (since they've been highly thought of - except on this site). I've even worked at a contact center for several years associated with AARP health insurance coverage. Despite being furloughed from my current employer due to COVID-19 pandemic I've always timely paid premiums to current carrier of 26+ years (Selective Insurance of South Carolina). My home is paid in full & I try to keep it in good condition - plus I do not file claims at the drop of a hat.

The Hartford Ins policy has been in force for about 10 years I have had no problems. The payments are made automatically from my checking account. Yearly I am sent notifications on time and reminded of any changes.

The Hartford acts tone deaf during this 2020 pandemic while raising their rates, increasing our monthly mortgage. You know we're living paycheck to paycheck! We've not made a claim, taxes didn't rise, we've never been late on payment...

Have paid a tidy sum for homeowner's insurance for 15 years. Roofer told me I had hail damage so I called Hartford. They sent their guy out to look at it. He turned in that my metal turbines had hail damage and my metal gutters had hail damage but said my shingles had no hail damage. How does that make sense?

Yes I have a bad storm four yrs ago and just getting 3000 more doll after four yrs. It started with first check of 43 doll and I ask for new adjuster and they sent me two Comp men out and after they left there was over 36000 doll in damage not including my shed. They sent 5000. Barely enough to put roof back on and said they would pay rest after I had it fixed and sent them receipt so I fix it. It took a while since they wouldn’t give any money to do if had to do it out of pocket and when I sent the receipt in they want to have a readjustment done and the lady that came out sent in I’m not sure what because they refused to let me have a copy to see if it was all add that had been fixed and sent last check of 3000. This is four yrs in getting this done. That 8000 out off 56000.

We had a very large oak tree fall on our house in July. In the process of it falling, some of the top branches also fell onto our pool deck and caused damage to the pool. The pool has been green since this happened due to not being able to run the pump. The tree actually moved the center of the house separating the rafters. They first send a roofer even though they were told and sent pictures. The roofer took one look and said a structural engineer needs to come out. The Hartford fired the roofer. They then sent an adjuster who was shown how the house moved. He went back and reported that we only needed new shingles rom hail damage. He never got on the roof.

Paid part of my claim. Have ignored the last items with no explanation. I've made numerous calls always get voice mail and they will never return a call. Was promised once work was completed that I would revive final payment. Submitted receipts 5 weeks ago.

After filing a claim last fall and getting their normal run around and partial "coverage" payment. We found a better company with the same coverage for about half the cost and went with them in February. Early March Hartford sends us a cancellation letter. They keep sending bills for payment after they cancelled us. Talked with them about this, we don't show the policy being cancelled. How can a company demand payment after cancelling the policy?

I have had my homeowner's and my auto insurance with The Hartford, through AARP, for the last eight years (ever since I turned 55 and joined AARP). No problems, no issues, no claims. Well, my last homeowner's bill got stuck in the wrong pile on my desk and was covered with magazines, coupons, statements, the kind of pile that you rarely look at ... out of sight, out of mind. On Monday, I was on the phone with The Hartford, paying my auto insurance bill and thought hey, where's my home bill (I always pay them at the same time)? Got a human on the line and after a long time answering all sorts of questions about the house, they announced to me that they had cancelled my homeowner's insurance!!! W-h-a-t??!! I couldn't believe what I was hearing. They said that they had sent a warning letter, that I did not receive! So, as of 14 June, a lousy three days after the end of my apparent warning period, I am without homeowner's insurance.

This insurance company started me put with low rates but over 2 years have increased the rates with me filing no claims. They also told me they have to a certain amount of insurance for your home. A certain percent. My house is not even worth what they have it or saying I have to insurance it for. My car insurance has also gone up with them. If you are reading this please look into another insurance company because this one is terrible.

Had them for over twenty years. Use to be good. Rates have skyrocketed the past 5 years. They even charge more than what some state laws allow. Horrible customer service. We moved in August, 75 items damaged or lost. They told us for 7 weeks our personal property was covered, sent adjuster to our home. Then when they got the bill said we were not covered. AARP should not be endorsing this company. They do not care about senior consumers.

I had business interruption insurance with The Hartford for several years in a few locations. The 1st time I had a claim they found a fine print basis to deny coverage because they claimed that they found a newspaper article saying that the power outage that shut down my business was caused by flooding of a local river that knocked out a substation. I canceled the policies and have self insured ever since.

The Hartford canceled my HO policy for a 5/18/18 water damage claim. Notice was dated 8/23/18, which was not sent by either snail mail hard copy or by email. Learned of it by happenstance 9/01/18 when I received email notification that my auto policy premium was due, logged into my online account and only then saw the Cancellation Notice of the HO policy stating coverage ends 10/02/18. SHABBY AND UNDERHANDED! STAY AWAY!

I have my home and 2 cars insured by The Hartford for 4 years now. Perfect payments made on time and no claims. Now, all of a sudden I get a surprise visit by an inspector, no biggie -whatever. 2 weeks later they say the cost to rebuild my house has gone from 600,000 to a million. They are going to raise my rates and if I don't install a fire / burglar alarm with monitoring within 10 days, they will cancel my insurance. Well, the cost of the system initially to install will be around $4000 since I have many windows, and the monitor fee would be around $75 per month. I live in a gated community and never lock my door, with a sprinkler and fire detection system already installed. I called State Farm for a quote and they said the million dollar rebuild was not correct. I'm switching to State Farm on Monday. The Hartford is a predatory company that takes advantage and tries to intimidate their AARP customers. They are bullies.

If you don't have a claim, this is the best insurance company in the world. They sweet talk you and tell you how great you are. Don't believe a word of it. After more than 20 years with Hartford, thru AARP, my wife and I have never been so humiliated nor mistreated and abused than by the reps of this company. They lie and cheat in order to mitigate their liability. After discovering mold in our wall, we put in a claim. They sent a rep quickly but we didn't hear anything for several weeks but then on a Friday evening at about 4PM, Hartford called and told us that we need to vacate our home, grab a few things and go to the Marriott Hotel in Woodland Hills.

We had a puff back in the home last April and Hartford was fantastic. We were put in the Marriott Residence for approximately 5 wks. Hartford was so accommodating & went above and beyond for our family. They replaced all the carpets in 5 rooms plus hallway, had house painted inside & gave us reimbursement for curtains and draperies. I am sooo happy with Hartford.

We moved our policies to Hartford through AARP since we are retired seniors. Our neighborhood was recently hit with a hail storm and many homes suffered damages. A claims adjuster reviewed our damages with our contractor. The claims adjuster called and immediately on the phone stated we had no damage. He gave us piecemeal repairs recommendations. Since adjuster and contractor disagreed, the adjuster contacted Donan Engineering for another inspection. Gee not unbiased or objective at all! Huh!? Surprise! They agreed and we were given 2500 to cover our repairs! What does that fix!? And our neighbors who use Allstate, Farmers and others are all getting new roofs, gutters, siding, etc. Way to give great customer service to insured seniors Hartford! Moving our policies ASAP! DON'T USE HARTFORD.

I thought I was getting a good deal for packaging then found that even with the bundle I was paying almost $700 more on auto insurance even with bundle and no tickets or accidents than what I was quoted by MetLife. I changed auto and my homeowners went up $700. Wow...coincidence?

HOLD IT: if you are have insurance with Hartford or thinking about getting insurance, check it out. We have had insurance with them for years. After reviewing their rates with another local famous insurance co we find they have been ripping us off for tons of premiums. Would you believe almost twice the amount of what another co are charging for the exact same coverage, I called them and the guy on the other end says that the way it is, well that's not the way it is, we are canceling May 1st and saving enough to eat out for a year. Good luck No-hart Ford go broke ins. So now I'm checking the auto insurance.

Last month on the 28th of February, me and my elderly neighbor were victims to a gas fire in our complex. Now almost 1 month later and her insurance company has been giving her the runaround. Her and her son did all the leg work, itemized every item just for a adjuster representing the company to harass and disrespect her. Not only did she have to stay on the other side of town for a few days with her son, she also had to buy new clothes and food out of her own pocket. The company didn’t offer lodging funds nor refunds on the money she had to shell out. The fire was above her and it was gasoline, so nothing could be saved yet the woman came out and didn’t even offer help to accommodate her.

Smoke damage to Marion Swanson apartment - On February 28 my mother's neighbor set her apartment on fire using gasoline, that's the apartment right above my mom's. These apartment are over 60 years old lead paint and asbestos. So you get an idea of what type of toxic smoke damage we are talking about. The Hartford kept telling my mom they go far and beyond which is a total lie. The agent has not reimbursed for receipts over a month ago turned in. Also had emailed and had my mother itemized all her belongings which was 20 Pages 200 items and a smoked no electricity apartment. Her agent has been very argumentative unprofessional and uncooperative. My mother on SSI was unable to get a hotel at the time of the accident due to financial situation. The agent said they would only be able to reimburse her. She is on a fixed income and since it was the first all bills were paid.

Had a Homeowners Policy with the Hartford Insurance CO. I had a recent Lightning Strike of My AC unit. I am a Senior with Medical Problems (COPD). I need my AC to breath easily. I attempted to contact my Insurance Co. THE HARTFORD to file a claim to fix this, almost a MONTH ago. I have had several estimates and need this fixed quickly. My contractor took pictures and thoroughly documented the strike. Others in the area had similar things happen to them. I have properly maintained my unit and it was running properly at the time of the strike. After almost a month of Jerking me around, I was denied my claim. I was told by the representative that the unit was is too old to fix. Even though I have maintained this unit properly and it was running well prior to the strike. They (The Hartford) even went further to spend money to deny my claim by sending out their own contractor to say that this was not caused by the lightning strike. This is false.

On July 9th 2017 filed a claim with the Hartford. They gave me a claim number then I was told that they could not get an adjuster out to look at my roof until the 31st of July. When he did come it was a joke for what he did and the report that he wrote. I had Hartford for over 20 years and their service is the very worst. They do not care about the customer. All they want is for you to pay your premium and do not call us for a claim. I am going to the State Insurance Exam. In Mt. And tell them they need to investigate them and have them banned from selling Insurance in the State of Mt. If you are considering insurance please do no use The Hartford.

I got 3 insurance policies via AARP with The Hartford: Home, Business and Auto. Never made a claim on any! But when a fire was caused by hired HVAC workers (who accept full responsibility), on 5/2, The Hartford wrote me letters of non renewal for business and home on 6/25, effective 8/8/17. I've exhausted EVERY possibility to find homeowner’s insurance, but CANNOT be covered because The Hartford is leaving me with an OPEN CLAIM and repairs in progress. Unfathomable.

My credit card was changed several months ago which led to Hartford to cancel my insurance. That is understandable and I realize that there was my fault in it, however the amount of communication that Hartford did to address such an important issue was fascinating: I did look through my correspondence and it appeared that they sent only ONE EMAIL (which landed in the spam folder). There were NO CALLS and I received NO REGULAR MAIL. So it turned out that I was living without insurance for several months without even knowing about it. Fortunately, my bank contacted me about the matter and I didn't learn about it the hard way. If you want to suddenly find out that your insurance is gone - go Hartford.

Hartford Financial Services, Inc., 1750 E Golf Rd. Ste 140, Schaumburg, IL 60173: This company has continued to send a package, which I never asked for, via UPS and then switched over for delivery by my postmaster. My postmaster delivered my package to another address since it never arrived at my home even though its status was delivered. The post office is checking into this, but states it is 3rd class mail that does not need to be signed for and they do not know who sent the package. I called my mortgage company who says they are not affiliated with the Hartford Financial Service, Inc, in IL and gave me their phone number.

The generally understood concept of insurance is that the insurance company assumes your exposure to financial loss for the price of a premium, which it collects from all insurers, pools, and then disburses to those suffering losses. But it doesn’t work that way for the smaller losses that happen with higher frequency, as in my case where the Hartford essentially gave me a $950 dollar loan at a three year interest rate of 24.5%. My metal garage door was crushed overnight to the point of not opening by probably the paper person (no note, soft confession). Claims people were very helpful - no worry man. What they failed to disclose was that this one $950 (after $250 deductible) claim would increase my annual premium by $550 a year for at least the next 3 years! This is after 30 claim free years with the Hartford and having a very high credit rating.

I called The Hartford to get an update on an account. They said all lines were busy but they could call me back in 20 minutes if I told them my number. I did this. Someone calls back in 20 minutes, then she got my account information, then they hung up on me with no explanation. Terrible terrible service. This is a terrible insurance company with terrible service. I wonder what happens when you try and file a claim!!