The Hartford - Homeowners

When I moved into my new condo, I got The Hartford for coverage. They have been a great company to use for my insurance. I would totally recommend them to family and friends for their insurance needs.

After being a customer for 20 years, bundling home and auto, we have completely been ripped off. Our mortgage ck. Has paid our policy every year, for July to July. We sold our house in Jan. 2031, so we asked for our refund for that time period. Well rude customer service reps could not find our cancelation all record. We offered a closing settlement and no luck! Seems that even though they market to 50+, they don't honor that at all! 20 yrs loyalty and now we definitely feel ripped off. That is a substantial refund, esp. For those of us on ss$! We would not recommend them! Do your research, read the multiple reviews from senior citizens. Disgraceful! Really!

I had a small water damage claim with AARP Hartford January 2019, the 2nd in my lifetime. Due to paperless billing they were able to double my premium, get paid by our lender and then send us an email letting us know about the new policy with no prior billing. Seems we should have opportunity to accept their new rate before they get paid, right. So we got a small increase this year but after realizing our rate had doubled and our auto policy was skyrocketing we went shopping and got a better auto deal; but found getting a new homeowners policy difficult due to the claim. So Hartford bills our lender another $720 for canceling our auto policy, gets paid without my even knowing it and then sends us the bill 3 days later. Warning do not trust these people.

I've been a loyal AARP member since I became eligible 9 years ago and just went online to get a quote on homeowner's coverage (since they've been highly thought of - except on this site). I've even worked at a contact center for several years associated with AARP health insurance coverage. Despite being furloughed from my current employer due to COVID-19 pandemic I've always timely paid premiums to current carrier of 26+ years (Selective Insurance of South Carolina). My home is paid in full & I try to keep it in good condition - plus I do not file claims at the drop of a hat.

The Hartford Ins policy has been in force for about 10 years I have had no problems. The payments are made automatically from my checking account. Yearly I am sent notifications on time and reminded of any changes.

The Hartford acts tone deaf during this 2020 pandemic while raising their rates, increasing our monthly mortgage. You know we're living paycheck to paycheck! We've not made a claim, taxes didn't rise, we've never been late on payment...

Have paid a tidy sum for homeowner's insurance for 15 years. Roofer told me I had hail damage so I called Hartford. They sent their guy out to look at it. He turned in that my metal turbines had hail damage and my metal gutters had hail damage but said my shingles had no hail damage. How does that make sense?

Yes I have a bad storm four yrs ago and just getting 3000 more doll after four yrs. It started with first check of 43 doll and I ask for new adjuster and they sent me two Comp men out and after they left there was over 36000 doll in damage not including my shed. They sent 5000. Barely enough to put roof back on and said they would pay rest after I had it fixed and sent them receipt so I fix it. It took a while since they wouldn’t give any money to do if had to do it out of pocket and when I sent the receipt in they want to have a readjustment done and the lady that came out sent in I’m not sure what because they refused to let me have a copy to see if it was all add that had been fixed and sent last check of 3000. This is four yrs in getting this done. That 8000 out off 56000.

We had a very large oak tree fall on our house in July. In the process of it falling, some of the top branches also fell onto our pool deck and caused damage to the pool. The pool has been green since this happened due to not being able to run the pump. The tree actually moved the center of the house separating the rafters. They first send a roofer even though they were told and sent pictures. The roofer took one look and said a structural engineer needs to come out. The Hartford fired the roofer. They then sent an adjuster who was shown how the house moved. He went back and reported that we only needed new shingles rom hail damage. He never got on the roof.

Paid part of my claim. Have ignored the last items with no explanation. I've made numerous calls always get voice mail and they will never return a call. Was promised once work was completed that I would revive final payment. Submitted receipts 5 weeks ago.