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Reviewed March 17, 2016
I have been with Allstate for less than 6 months and I am already looking to move my coverage. The customer service is NON-EXISTENT. They were awesome up until they received my down-payment. Now phone calls and emails go unanswered and issues just do not get fixed! I received my first renewal, that was almost $200 more than expiring. No reasoning, no incidents, nothing. It has been 9 business days and no one from the office will contact me back. Is this what Allstate views as good customer service? I'm taking my business elsewhere.
Reviewed Aug. 20, 2015
I would give it 0 star if possible. Allstate is the worst insurance company we ever deal with. When my store was break in, we file claim with Allstate. They keep changing adjusters and you don't hear back from them for months. We filed claim in February and submitted all documents and now is August, nothing done yet. They still saying the case is under investigation. Don't ever buy from Allstate because they will drag your case for months and will never pay.
Reviewed July 3, 2015
My original agent retired, and my business was sold by Allstate to a new agent and he never once contacted me, reviewed my policies for savings or better coverage, and yet took all the commissions, bonuses, etc, and Allstate has not answered any of the many complaints over the years. And now, the 3rd annual survey must have randomly been reviewed, and they refuse to make right the situation of long standing, blaming me for not contacting them and asking for the discounts and programs I would only have known about if I was an Allstate agent. One of which I had, and was getting paid on my business, but never ONCE contacted me, except the email that noted that the money was taken from my account to pay my monthly bill.
I, monthly, wrote him emails complaining about his lack of attention, and I never received a response once. All of the customer hotline emails I sent to Allstate corp. were also ignored, until someone randomly read and responded to the 3rd annual customer service survey I filled out, and now they're sorry, but I was in the wrong by not trying to solve my own problems, and answer my own questions, and the agent in question was entitled to the money he made for IGNORING my business.
I believe that accepting money for services not rendered is theft, and being a licensed agent, it makes it a state crime, and by Allstate not responding to my complaints of my agent not even contacting me once, makes them accomplices in this theft. And since corporate is in another state, and the emails cross state lines, it makes it a federal crime, and even if they are not convicted of crimes against me, I should be entitled to refunds on the discounts and rebates I would have gotten if he had actually represented me as my agent, as he took the money to do, but in fact never did.
Reviewed Jan. 22, 2008
My company in Atlanta GA, was insured by ALLSTATE at the time of a burglary, on Oct-8 2007, by a gang the news has called the Blu Jean Bandits. I have given ALLSTATE all that they have asked me for. It is now Jan-21 2008 and I still have not been paid. My adjuster works from her cell phone and I have no recent inventory in my stores, I missed the holiday seasons, my insurance lapsed on Dec 20th. I was robbed again on Jan 3rd without insurance, I have suffered mentally and economically. I'm a few days away from closing my doors on a dream I have worked so hard for. It's hard so even sleep with this on my mind every night.
Allstate Business Insurance Company Information
- Company Name:
- Allstate Business Insurance
- Year Founded:
- P.O. Box 12055 1819 Electric Rd. S.W.
- Postal Code:
- United States
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