AARP/Hartford Homeowners Insurance Reviews

While my wife and I were watching TV a large section of my garage ceiling suddenly collapsed. In falling it damaged my large propane garage heater and damaged my garage fan. I took many detailed pictures and obtained two independent drywall repair contractors and submitted my claim to my Home-Owners insurance (thehardford). They denied my claim by stating that because the ceiling drywall was installed using drywall NAILS and not screws that ceiling drywall is fighting gravity and screws should have been used to secure the ceiling. My house is 31 years old and as then and as now, it is still 'Common Practice' to install all ceilings using drywall nails. My insurance review states explicitly that 'Sudden Collapse' IS covered by my policy. I have never heard of such a trumped-up excuse for denying a rightful claim. Am I being bullied because I am old and retired. Is there any course of action to obtain satisfaction?

I had major kitchen damage from a leak. I had been getting ill with allergy symptoms but did not realize mold was under the floor, till various companies came to dry the floor out. When I contacted The Hartford, they had not added the Mold protection, that we had added on over 5 years earlier. That was fine, because 3 different contractors said the subfloor needed to come up, which meant cabinets came with it..

Don't be fooled by this company. Even though we purchased through AARP, the company increased their insurance rates to almost double what I found elsewhere. This was done through our lender, so we didn't notice until after several months.

August 6 2018 a documented hail storm damaged ten homes in my addition all of which were on both sides of my house and across the street. Impossible for my home not to be damaged. I filed a claim with Hartford and they sent out two appraisers, both of them stated my roof did not have any damage. This is almost impossible with all the damage that was done to other homes. Also when I changed insurance companies I found out the Hartford was over charging me $800.00 a year on my premium. Do not trust AARP claims of getting discounts for retired senior citizen. I am presently getting my own appraisal of my damage. DO NOT TRUST AARP!!!!

We signed up for homeowners and auto insurance. Homeowners didn't like a tree next to the house and our pellet stove, first I heard from them was an e-mail saying they were refunding our money so I called them. They said they were dropping us because of the tree and pellet stove. We were thinking of having the tree topped or even taken out, also Utah in the winter has bad inversions and a lot of red burn or no burn days, we were thinking of taking out the pellet stove. I think homeowners should've offered us say 90 days to correct these problems, we were going to do them anyway. They should not have dropped us. Anyway we dropped them along with auto. No we would not go back to them.

A maple tree, which was trimmed 2 weeks earlier, split and fell on the corner of the house. When I made the claim, they gave me the name of an Adjustor and damage inspector. Neither ever came to the home at any time. A third party damage inspector with little or no experience underestimated roof repairs by $3,000. They paid the tree removal company an obscene amount of money --- $6,900 for one tree. I had the roof, etc, repaired at my cost and have received no 'depreciation' payments. AARP should be ashamed endorsing this company.

Premium for Homeowners Insurance doubled, a $1,934 increase, because of one small claim. They sold me a Home Appliance warranty extra endorsement at additional cost, then after one small claim, increased my total premium to outrageous. Stay away from these crooks. AARP insurance is a ripoff.

I had $6,000 loss and damage coverage. They refuse to pay saying because homeowners paid a small deductible, we are not covered for loss assessment. What was I paying for? Now have to pay a large amount to cover hail damage to roof.

We have had the Hartford for about 6 years and I have been told the rates a good and now I know why! We had the water line to the refrigerator start leaking. It was a slow leak so the first sign was the floor started to cup. We discovered the leak and fix it. But the floor just kept getting worst. So I called the Hartford and they were very nice. They gave me names and numbers of all the people I would have to deal with. I had pictures of the damage and forwarded them to our claims guy and had a flooring company write an estimate for HARDWOOD flooring replacement.

I inherited a house late 2017 in which I reside. Logically I received a cancellation notice in the prior owner's name in May 2018. I called the Hartford and set up a new policy and promptly paid for the year. A person was sent out to photograph and browse the house. I received multiple followup questionnaires about the house including roof, fireplace, etc. Now this mid-October, I received a policy cancellation.

This has been on my mind for quite a while now, and I feel the need to share this so that no one else gets bitten and loses thousands of dollars as I did. I also know some other folks that have lost on the same thing as I did. This pertains to anyone that has an HO6 Home Insurance Policy with "The Hartford". Please look through your policy documents for a "Loss Assessment Coverage Endorsement - HO04 35 10. When you bought your HO6 policy you had options coverage. The one I am referring to is an increase in "Loss Assessment Coverage". In my case I took an increase of $10,000 giving me a total of $11,000 loss assessment coverage. This cost me an additional $7.00 in my annual premium.

Every year we have had an increase and this year finally did it for me. Never had a claim in 25 years with Hartford and this year it went up 28%. This is crazy, if we had several or any claims it would be different but still a big raise with NO claims??? And when I called I got the same programmed people telling me that I did not understand and yet I know how it works about helping to pay for others who have claims... WOW, of course we understand how it works so DO NOT talk down to me. We do not need you to tell us how to vote or get into social issues... I have contacted another major insurance co. and saved $200 with better coverage. AARP was very good. I am sorry you are over the top now.

I am terribly dissatisfied with AARP. I am now looking for an insurance company that is more interested in the customer than the money. I have been insured with AARP for about 20 years because I was told that they were reasonably priced for senior people. That is the biggest lie I have ever been told. We have had our current home for 11 years now. Our insurance premium has tripled since we bought our home bank in 2007. AARP says it is because of the rising costs of rebuilding. That is a load of crap. Our insurance went up by over $900 in one year. We can no longer to afford to live in our home because of these thieves. We are shopping for insurance that is reasonably priced, and we have found at least three that are recommended. Moral learned is don't use AARP.

Both my parents died within 9 months of each other. I was handling all their affairs. When I received the bill for homeowners insurance I called to pay them, their response was that it was too late to pay and I should look for another insurance because they don't cover that area any longer... in English they suck. No compassion. If I could give them a 0 I would. Just a shame that AARP name is connected to them.

Customer service for the initial application was great. All my questions were answered in one phone call and the quote was reasonable for home coverage. I am happy with their home insurance policy. The only reason I deducted a star for value was because I would have liked to bundle a policy with my car but Hartford's auto policy for my car was more than what I am currently paying for the same coverage with another company.

We're very disappointed! My father who is a senior (50+) was denied homeowners' insurance through AARP because our home is considered "too rural". Our house is located on a state road. They denied us quickly after asking very few questions.

Due to ending up in a nursing home for now and didn't get my bill paid in time after being a long term customer, never had a claim and never was late with the payment. I have had my policy cancelled and you won’t reinstate my policy. I think this is very poor customer service and I think AARP should give you the boot. AARP being there to help elderly.

My experience is identical to Henry's in Santa Rosa on 4/16/17. Been customer since 1999. On 5/2016 Homeowners increased 20%, on 5/2017 another 30%, total 50% in 2 years. Hartford manager blames it on construction costs and increase in claims in WA State... We have no hurricanes, typhoons, and we don't live in a flood plain. Never had a claim, nothing has changed for18 years. Very irritated that Hartford can treat their loyal senior citizens this way. Scared to see Auto insurance next month. Will have to start long process of looking for another company. Who was the competitor Henry found?

I writing this on behalf of my 86 year old mother. She was cancelled after 11 years of having home insurance. She had been in the hospital and then rehab. She was late on her payment and they would not work with her. She even stated that she would put automatic withdrawals in place. She never had a claim in 11 years. I believe they were looking for an excuse not to insure in Detroit.

I used The Hartford for my homeowner's insurance for the past 18 years. I have never filed a claim, the same house is being insured, nothing has changed to warrant an excessive premium increase. In 2014-2015 the policy was $1065. It jumped to $1,848 in 2016-2017, a 74% jump. This year it has again been increased to 2,349, another 27% jump. It said The Hartford suddenly taken its pricing queue from the pharmaceutical industry? I called Hartford customer service and got some nonexplanation about lots of recent claims and increased costs related to replacement costs.

They are very quick to answer all your question, very easy to talk to and they work hard to fit your budget. They do not push to add more policy that you don't want or need.

My 82 year old mom has been trying to get roof leak repaired, which has been evident for months. Ceiling in living room has hole in from repair persons who said the leak on roof was due to gutter issue. After spending an hour on phone and 4 different persons, I was told it was due to normal wear and tear. No way and it's not gutters. The repair persons ripped my mother off and a lawsuit is pending if it is not remedied this month. Still not fixed. Contractors are a joke.

Last year spring of 2015 I sign on with them because of the deductible being low. I had two claims within a year and paid extra for what was fix because the fixes were higher than the amount sent to men and with my $500 deductible. My cost of my insurance went up. I wanted to go with another company to lower my cost. But no one would take me because of the two claims. This year I had to do another claim which I paid more out of pocket than my $500 deductible.

After initial reasonable rates on both home and car insurance, and for a few years following, I was given, with no reasonable explanation, an increase of 28% on homeowners last year which I ended up paying. This year it was an increase of 30% on car followed by another increase on homeowners of 34%. I paid the bill for car insurance because after comparing rates from other companies, the savings wasn't enough to justify changing and losing the discount for having both with AARP/Hartford. When the homeowners came however, it ticked me off so bad I did change to another company for a savings of 27% less, even with no multi-policy discount. I suspect I'll be changing the car next time also.

I live in Yucaipa California and never had one claim until my water heater blew two weeks ago and flooded our spare bedroom. Hartford AARP denied the claim saying it was a leak over time and it was not covered. I have been investigating and it seems they decline almost all claims. I would strongly suggest finding another insurance company. They only take the money, (THEY NEVER GIVE ANY BACK), and it's sad because I am a 100% disabled Vet and I live on a fixed income.

Changed to Hartford insurance 2 years ago. Always paid policy in full when it was due. Call to have endorsement put on policy and sent to mortgage company. At that time there was nothing said about I would be charged. Next thing I know getting a bill for $42.00 for admin. fee. Called them, said that was a fee for filling out paperwork. One sheet of paper 42.00. Can't believe it. I wonder why insurance companies are so rich. Did not pay at that time.

My wife and I have been with AARP The Hartford for our home and auto insurance for many years. Their rates, up until now, have been very competitive and their phone customer service in servicing our policy has been excellent. However we recently had three claims with them. Two were on my car. One was an accident which required me to supply them the same information four different times. They kept having computer errors requiring me to resubmit a lengthy set of answers. They paid the claim correctly. The second car claim was hail damage which they handled well. The third claim was on our house for the same hail storm that damaged our car. We had multiple contractors verify hail damage.

Signed with Hartford Auto/Home via my AARP membership. Although I was set up for auto-pay for both accounts (Auto/Home), I paid my account a day early to avoid overdrawing on my accounts. I was assured by the site that $0.00 would be taken out of my account the next day for the auto-pays. Received email confirmation of both payments and the site posted both payments. The next morning, much to my surprise and disappointment the Hartford had doubled dipped and gone ahead run the auto pay and caused my account to go over. Hartford Customer Service was totally useless and stuck on the usual mumbo jumbo corporate baloney feed to the masses about how it was not their fault. Bottom line Insurance companies, Hartford in this case, both nickle and dime us and feed us corporate mumbo jumbo just to feed their greed. They do not have our interests at heart. Words to follow... Buyer Beware.

We purchased our house in February 2016. We had the home inspected prior to closing, and there was no damage to our roof or siding. In April 2016, hailstorms damaged homes in our neighborhood, including ours. We filed a claim along with several of our neighbors. Our neighbors claims, with insurance companies who were not The Hartford, were approved. Ours is being denied. Our Hartford rep is telling us there is no proof that there was a hailstorm in the area on the dates in question. Clearly, there was, as two other insurance companies in our neighborhood have approved claims for repairs due to hail damage. Why is it that the Hartford cannot? I am at the point right now where I am ready to cancel ALL of my coverage with the Hartford. My confidence in the Hartford is ZERO. The reps at Hartford should contact these other insurance companies, who CLEARLY were able to find the proof required to validate my neighbors claims.

Astonished to call five times for information related to confirming details of a quote for Homeowners. No one knows yet what or why under "Optional Coverages and Special Discounts" - known as Unit Own Bldg Spec Gov at $41. I asked and have yet to get one broker who knows what this is. The last one insisted something was wrong with me for asking, that it was "just" something connected to the Dwelling coverage. On hold five minutes - she came back with "I'll try to explain this to you to make it easier for you" - wow. All I wanted to know: what is the additional $41 for? Then, to sweeten the deal, she hung up. Not at all impressed by the call center staff - I can't quite comprehend how a company could dismiss questions about what they put in writing? Be careful to ask questions!