AARP/Hartford Homeowners Insurance Reviews

Signed with Hartford Auto/Home via my AARP membership. Although I was set up for auto-pay for both accounts (Auto/Home), I paid my account a day early to avoid overdrawing on my accounts. I was assured by the site that $0.00 would be taken out of my account the next day for the auto-pays. Received email confirmation of both payments and the site posted both payments. The next morning, much to my surprise and disappointment the Hartford had doubled dipped and gone ahead run the auto pay and caused my account to go over. Hartford Customer Service was totally useless and stuck on the usual mumbo jumbo corporate baloney feed to the masses about how it was not their fault. Bottom line Insurance companies, Hartford in this case, both nickle and dime us and feed us corporate mumbo jumbo just to feed their greed. They do not have our interests at heart. Words to follow... Buyer Beware.

We purchased our house in February 2016. We had the home inspected prior to closing, and there was no damage to our roof or siding. In April 2016, hailstorms damaged homes in our neighborhood, including ours. We filed a claim along with several of our neighbors. Our neighbors claims, with insurance companies who were not The Hartford, were approved. Ours is being denied. Our Hartford rep is telling us there is no proof that there was a hailstorm in the area on the dates in question. Clearly, there was, as two other insurance companies in our neighborhood have approved claims for repairs due to hail damage. Why is it that the Hartford cannot? I am at the point right now where I am ready to cancel ALL of my coverage with the Hartford. My confidence in the Hartford is ZERO. The reps at Hartford should contact these other insurance companies, who CLEARLY were able to find the proof required to validate my neighbors claims.

Astonished to call five times for information related to confirming details of a quote for Homeowners. No one knows yet what or why under "Optional Coverages and Special Discounts" - known as Unit Own Bldg Spec Gov at $41. I asked and have yet to get one broker who knows what this is. The last one insisted something was wrong with me for asking, that it was "just" something connected to the Dwelling coverage. On hold five minutes - she came back with "I'll try to explain this to you to make it easier for you" - wow. All I wanted to know: what is the additional $41 for? Then, to sweeten the deal, she hung up. Not at all impressed by the call center staff - I can't quite comprehend how a company could dismiss questions about what they put in writing? Be careful to ask questions!

Something very strange is going on with Hartford. 3 weeks into my new coverage, pushed/partnered by AARP, I received a cancellation notice based upon a 3-minute outside inspection. I was not given an opportunity to make any repairs or changes, and most of the reasons stated on the letter were grossly inaccurate or downright false. Calling them on the phone is a test of patience, as you simply cannot speak with a person who can do anything other than "parrot company policy." A completely reprehensible situation where they can make a decision, based on less than accurate info, and I can't even show them that there are mistakes in the "facts" they used to cancel my policy. I have since re-upped with my former company, for both homeowners and auto (it does me a small amount of pleasure to cancel the auto insurance we got through AARP as my retaliation).

Been using Hartford for years, no claims. Then why did I receive a notice of "nonrenewal". Insurance companies evaluate the risk, then charge you (too much) to cover that risk, but seldom do they hold the insurance liability. They sell it to a reinsurer. Hartford prides itself on low rates. If they have to raise your rate, then their average rate across the board goes up, then they lose that false advertising claim of lowest rates. Thus after years, they've decided that this neighborhood (actually the state of California) poses wildfire risk (though that is bogus in my neighborhood) so they drop clients in order to maintain misleading ads (some even suggest that they don't do nonrenewals in most situations). OK. So we're stuck with a banana republic, lightly regulated (the state board is owned by the insurance companies) company. If you can save a few dollars by going with the Hartford, don't. It's too risky for you.

Since having my home placed in my trust The Hartford is charging $32.00 a year - for doing nothing. I checked with other insurance carriers and one in particularly said they should be giving a credit for my being good with my money (property) and knows of no other insurance carrier who charges a customer because of their home being in a trust.

Cancelled policy due to missed payment. Policy was reinstated and then dropped by a higher manager. 35 years of no issues, payment in full, on time and then this. My parents are in their 80's and there was a mix up on the auto and homeowners policies. Hartford claimed this was due to having so many issues in Nevada and wanting to cut their losses. We received a renewal and a number for the confirmation that the policy was in fact good again but now the upper manager of the individual that was willing to help stepped and dropped the policy. The payment was made in good faith and accepted. This is why I detest insurance companies. Pay the bill or else. I'm not asking for special treatment but one issue with a payment after 30 years and then this? Looking elsewhere for this and then three other homes they have. Hartford is Heartless.

Lowest price with same coverage as from others by $100's. I've had one claim and they approved and paid it within 5 business days. Customer Service from The Hartford is excellent. They take the time to fully explain your policy and coverage when you have any questions.

AARP Hartford has always been there for me, the homeowner. Their agents, in my honest opinion, have ALWAYS been professional and courteous. I would HIGHLY recommend any senior citizen to look this company up. Not only professional and courteous but understanding. I have had other homeowner's insurance that ONLY wanted their premiums.

I received a ticket for 5 miles an hour over in May of 2013 and my insurance went up $10.00 per month. Ok I get that. Two years later I got a ticket for 6 miles an hour over. I expected a rate increase. The rate increase was $37.00 per month, or a 30% rate increase. These rates stay on my insurance record for 5 years. The Washington State DMV record only stays on for 3 years. I have never had a late payment or filed a claim. I purchased this insurance because AARP recommended it. The insurance company rep told me that there was a price increase for the west coast due to a high rate of claims. Wow... I have never had a rate increase of this magnitude on any service I pay for. BEWARE!!!

No interaction with the insurance co other than purchasing. They seem like a good company with aarp. I have had no claims.

Never had a problem with them. They always answer any questions and the price is good. Also have auto insurance with the same company. Always get a new copy of the policy each year and any updates.

Joined AARP when I turned 50 and decided to try out their insurance for both auto and home. The rates were reasonable at the beginning but then the car insurance rate went way up (no violations on our part) and I decide on switching to another company. Lo and behold, the homeowners insurance went up over 20% because we did that. Needless to say, I won't be renewing the homeowners insurance either when the time comes around.

Very dependable, reliable, and trustworthy. Always pleasant and affordable. They were all so much for the cause of making our insurance correct. There was no hidden fees and no umbrella issues. It took us a while to find the right one and when we did, we were so happy.

3 weeks into my new coverage, pushed/partnered by AARP, I received a cancellation notice based upon a 3 minute outside inspection. I was not given an opportunity to make any repairs or changes, and most of the reasons stated on the letter were grossly inaccurate or downright false. Calling them on the phone is a test of patience, as you simply cannot speak with a person who can do anything other than "parrot company policy". A completely reprehensible situation where they can make a decision, based on less than accurate info, and I can't even show them that there are mistakes in the "facts" they used to cancel my policy. I have since re-upped with my former company, for both homeowners and auto (it does me a small amount of pleasure to cancel the auto insurance we got through AARP as my retaliation).

Always notified of increased costs promptly. When I filed a claim they have handled it promptly and professionally. The company updated the progress of them claim continuously. All members of the team I spoke to are courteous, respectful and knowledgeable. I will renew my policy with them. Their pricing is very reasonable.

I like what they offer and how they help the customers. They help many customers with everything they need. They have many branches out so they can help so many customers.

I have never had to file a claim on this insurance. However, they are very friendly to work with in regards to payments and changes to the policy. I would recommend this insurance company purely due to their customer service. I get a bundled policy price for having auto insurance as well as homeowners insurance with them. This saves me quite a bit of money each year which makes me very happy. I also like the ability to pay the annual premium on a monthly basis. It is taken directly from my checking account so I don't have to worry about it being paid on time.

This company is great and affordable. I even have flood ins. for pennies a day. I would recommend this company to everyone that is not sure which one to choose. Everything in my house and backyard is full covered.

AARP/Hartford provide comprehensive homeowners insurance and condo owners insurance at very reasonable prices. There is customer service assistance available by calling a toll-free number 24/7. If you have any questions regarding the exact policy coverages, the customer service agents are there to help.

I have never had to file a claim but am overall satisfied with this company. Foremost if insurance name that was referred to by AARP. I have never used any other company. This is for mobile home owners.

They are always there when I need them. They never have any unknown charges like most other places do. I am currently happy with my choice. They to me are the best at what they do and are getting better every time.

AARP foremost is for people who live in mobile homes and they are not a high cost insurance company. And each month they take the payment directly out of my checking. It does not change in the amount, stays the same each month for the last 6 years. You can call them or use a computer to do business with them.

Received a letter from Hartford Insurance that a railing needed to be installed on the side porch of home or insurance would be canceled. Called Hartford because of concern that time frame given was going to be tight. Was told that as long as work was done prior to cancelation date that all would be fine. Got contractor to give bid which we immediately sent to Hartford to let them know we were going to comply with their requirements.

We experienced a roof leak in our home due to an historic storm in Paso Robles on July 19th. This caused ceiling damage and rug damage. Have been battling with Hartford with weeks to get reimbursement for damages. First they only paid a fraction of the cost to repair the roof. They paid for 2 broken tiles to the roof when in fact the "proximate" cause of the problem was the roof underlayment became so saturated it failed and caused the leak. I had two roofers advise that was the issue not the broken tiles. Hartford wants to "clean" the carpet despite the fact I have submitted two separate recommendations that the rug be replaced because cleaning won't fix the problem.

A few years ago my husband, who handled all of our bills, became very ill and was incapacitated for a very long time. While he was hospitalized, I called our homeowners Hartford Insurance (sponsored be AARP) to inquire about coverage of damage to our property. To my chagrin, I was informed that our home had not been insured for over a year. They also refuses to reinstate us. I inquired by phone as well as by letter why we were not notified re: premium payments which we had always paid in full. There was no response. I also sent a copy of my correspondence to AARP who also was unresponsive. I will never forget the horror I felt knowing that our most valuable possession, our home, was in such jeopardy. I then called another insurance company who immediately insured our home, as well as our vehicles for much LESS than we were paying to Hartford.

South New Jersey had a bad storm back in June 2015, with no electric for 2 days and severe property damage. My father had been paying this insurance company AARP for them to tell him that once they take the deductible out, he will receive a $5.00 check. Trees, roof and fence and other items that blown away from the strong winds.

We arrived home that evening to discover damage to our home while we were away. Our yard was covered in a great amount of debris... leaves, small limbs, visible cracks and holes to our siding, our large flag pole snapped off and laying in our yard. I immediately called The Hartford to file a claim and to schedule an adjuster to come out to assess the damage. The following week the Hartford adjuster showed up (with his shirt on inside out by the way) to appraise the situation. He had already made sure our contractor knew who was boss by letting him know that he did NOT have to inform our contractor when he was coming, but that he was doing it as a courtesy call.

We have been with Hartford since 2009 through AARP. We have never had a claim or had a bad experience with them but every year our bill goes up. This year we had an increase of our homeowner's insurance by $758.00 When we started with them in 2009 our bill was for $1200 and now it is at $2,458. We can understand a little increase each year but $758 in one year with no explanation! When we questioned them they said Hartford had done an increase this year and that was it. AARP recommends this company and many seniors are struggling. Hartford gives you good prices in the beginning but then sticks it to you after a few years. Needless to say we are going with another company where we will save $600 a year. Shame on you AARP.

We have had our home insured with the Hartford thru AARP for several years. Each time we renewed, we checked premium cost for the best price. Last year we switched our auto policy to the Hartford because our carrier went up on the premium, insuring our vehicles with Hartford to save on premiums. At renewal for the auto policy, Hartford had a higher premium than the competitor, so we switched carriers in April. On June 5, we receive a bill from Hartford, an additional fee to the homeowner policy for unbundling our cars. This fee was $290.00. We are an elderly couple on a fixed income. An unexpected fee is a surprise, and a hardship to pay, especially when your goal was to save money on premiums. Are we responsible for this fee? Who might we speak with at AARP or the Hartford to have this fee waived? Thank you for allowing us to voice this complaint.

We wanted to add homeowners insurance to our current auto policy and consolidate bills. Homeowners insurance is not available to new customers in Florida.

My father had a policy with Hartford through AARP for years, always paid his premiums, and never made a claim. I helped him in his last years by handling all of his financial affairs and medical needs. He passed away and my brother, sister, and I moved the policy into our family trust. I moved in to the house and forwarded my mail through the post office. For whatever reason the Hartford bill never came through and was being sent to my old address. After discovering the error I called the Hartford, paid our bill in full, and updated the billing address with them directly. They took the money but did not update the billing address. The next notice we received 3 months later was cancellation.

To be fair... I have had a previous policy (home & auto) with AARP/Hartford before, about five to six years ago. Upon the renewal of the policy the first time, there came the increase in the premium. The reason... nothing specific based on the conversation I had with the representative. I did not renew the policy then and life went on. Fast forward to present day. I decided to try AARP/Hartford once again after wading through other companies with either very bad customer service or rates, or both. I know... say it ain't so, you might say! Based on their statements, it appeared that they may have cleaned up their act, but since I am submitting this review, obviously that did not happen. My bad!

Now when heavy rains come, the water goes into the gutters and under the singles into the soffits and out the vents of the soffits. It has been almost two years and still trying to get the soffits replaced (water damage) and gutters taken off. Always get 3 estimates and do not believe Hartford, get it in writing or record the conversations.

Paid the full amount for a year's worth of homeowner's insurance before the due date. (Have now checked to see that, in fact, the payment was deducted from my account. Yes, indeed). Five months later, in one swoop, they claim I have an account with X amount due, but Y can be paid as minimum, or Z on another page. But in another letter, "policy cancelled due to non-payment" - never mind the FULL payment received six months prior. This is after they did the same crap with my auto insurance. 100% complete SCAMMERS. THIEVES. LIARS. I'm talking to my lawyer about getting $$ back from them. They accepted full payment and then denied service. DO NOT GIVE MONEY TO THE HARTFORD. Let's see them out of business!

We were sent a check very rapidly without able to get our estimates in - it turned out to be significantly lower than our lowest estimate. After sending several estimates in, we received another check - a month and a half later, that was close to our lowest estimate so that was the one we HAD to choose if we didn't want to pay out of our own pocket.

Been an AARP member for a long time and through their solicitation decided to switch all auto and home policies to Hartford. Two months later Hartford cancelled the home insurance as "roof on your dwelling is a flat roof and does not meet the eligibility requirements of our program. Also, due to the presence of an un-fenced swimming pool. Da - the house is in Arizona and when they covered the house they were told a SW adobe style with a flat roof and what houses in AZ are not like this? Regarding the pool - 100% incorrect - this house is relatively new and anyone who lives in AZ will attest that no final occupancy will be approved without complying with stringent AZ regs on fencing, door access points above child reach, etc. Don't be a fool and deal with this company.

I switched to Hartford in 2009 because I am AARP member and was hoping that this insurance will be financially reasonable since is designed for the older people. And it was when I started with them. But then year by year my premium was increasing. And when I asked why I always got some bogus excuse. Also when I wanted to insure my "near beach" house my request was denied because it was "too risky." And this year my house insurance jump by almost $300 and they said, just because they are not making enough money(?) So I found another insurance and I am saving several hundreds $$ per year with better coverage. Please shop around -- this insurance is rip-off after you stay with them for few years.

I called last year to request a Quote for homeowner's insurance. I said I had Dogs and they are mixed and I said one looks like a Pitbull - Which is not the Breed of Dog. IT IS A AMERICAN STAFFORDSHIRE TERRIER. Unfortunately I didn't have the money at the time so I didn't go through with the claim. I called 2 weeks ago and the Rep. that I had stated that I had a Pitbull, I said No "I don't at the Location I am requesting Homeowner's insurance for" and she she argued with me what type of Dog I have and I kept telling the lady "No Dogs at that house I was referring to." So Thanks to your Great CRS. You lost a customer and I will never call to try and get Insurance from your company ever. Nor will I refer your company to anyone. No CRS is going to argue with me and tell me what I have or don't have.

My husband and I was charge 3 times the rate of the average home and auto insurance we purchased through Hartford AARP. I feel like they are taking advantage of seniors. I request a cancellation prior to insurance starting date. Let's see what will happen. I will keep you posted.