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AARP Hartford has always been there for me, the homeowner. Their agents, in my honest opinion, have ALWAYS been professional and courteous. I would HIGHLY recommend any senior citizen to look this company up. Not only professional and courteous but understanding. I have had other homeowner's insurance that ONLY wanted their premiums.
To cite an examples: Before installing a brick wall around my home, I had a wooden fence surrounding my yard. There happened to be a severe wind storm that caused it to fall down. When calling this old company, I was rudely told "You should have replaced it with something more sturdy." If one was on limited funds, replacement is not an option. Finally, they were going to not insure my home unless the paint around the bottom of the roof (facia) was repainted. Again: no MONEY, no Painting. I feel the bigger the company, the more they tend to gouge the homeowner.
I received a ticket for 5 miles an hour over in May of 2013 and my insurance went up $10.00 per month. Ok I get that. Two years later I got a ticket for 6 miles an hour over. I expected a rate increase. The rate increase was $37.00 per month, or a 30% rate increase. These rates stay on my insurance record for 5 years. The Washington State DMV record only stays on for 3 years. I have never had a late payment or filed a claim. I purchased this insurance because AARP recommended it. The insurance company rep told me that there was a price increase for the west coast due to a high rate of claims. Wow... I have never had a rate increase of this magnitude on any service I pay for. BEWARE!!!
No interaction with the insurance co other than purchasing. They seem like a good company with aarp. I have had no claims.
Never had a problem with them. They always answer any questions and the price is good. Also have auto insurance with the same company. Always get a new copy of the policy each year and any updates.
Joined AARP when I turned 50 and decided to try out their insurance for both auto and home. The rates were reasonable at the beginning but then the car insurance rate went way up (no violations on our part) and I decide on switching to another company. Lo and behold, the homeowners insurance went up over 20% because we did that. Needless to say, I won't be renewing the homeowners insurance either when the time comes around.
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Very dependable, reliable, and trustworthy. Always pleasant and affordable. They were all so much for the cause of making our insurance correct. There was no hidden fees and no umbrella issues. It took us a while to find the right one and when we did, we were so happy.
3 weeks into my new coverage, pushed/partnered by AARP, I received a cancellation notice based upon a 3 minute outside inspection. I was not given an opportunity to make any repairs or changes, and most of the reasons stated on the letter were grossly inaccurate or downright false. Calling them on the phone is a test of patience, as you simply cannot speak with a person who can do anything other than "parrot company policy". A completely reprehensible situation where they can make a decision, based on less than accurate info, and I can't even show them that there are mistakes in the "facts" they used to cancel my policy. I have since re-upped with my former company, for both homeowners and auto (it does me a small amount of pleasure to cancel the auto insurance we got through AARP as my retaliation).
Always notified of increased costs promptly. When I filed a claim they have handled it promptly and professionally. The company updated the progress of them claim continuously. All members of the team I spoke to are courteous, respectful and knowledgeable. I will renew my policy with them. Their pricing is very reasonable.
I like what they offer and how they help the customers. They help many customers with everything they need. They have many branches out so they can help so many customers.
I have never had to file a claim on this insurance. However, they are very friendly to work with in regards to payments and changes to the policy. I would recommend this insurance company purely due to their customer service. I get a bundled policy price for having auto insurance as well as homeowners insurance with them. This saves me quite a bit of money each year which makes me very happy. I also like the ability to pay the annual premium on a monthly basis. It is taken directly from my checking account so I don't have to worry about it being paid on time.
This company is great and affordable. I even have flood ins. for pennies a day. I would recommend this company to everyone that is not sure which one to choose. Everything in my house and backyard is full covered.
AARP/Hartford provide comprehensive homeowners insurance and condo owners insurance at very reasonable prices. There is customer service assistance available by calling a toll-free number 24/7. If you have any questions regarding the exact policy coverages, the customer service agents are there to help.
I have never had to file a claim but am overall satisfied with this company. Foremost if insurance name that was referred to by AARP. I have never used any other company. This is for mobile home owners.
They are always there when I need them. They never have any unknown charges like most other places do. I am currently happy with my choice. They to me are the best at what they do and are getting better every time.
AARP foremost is for people who live in mobile homes and they are not a high cost insurance company. And each month they take the payment directly out of my checking. It does not change in the amount, stays the same each month for the last 6 years. You can call them or use a computer to do business with them.
Received a letter from Hartford Insurance that a railing needed to be installed on the side porch of home or insurance would be canceled. Called Hartford because of concern that time frame given was going to be tight. Was told that as long as work was done prior to cancelation date that all would be fine. Got contractor to give bid which we immediately sent to Hartford to let them know we were going to comply with their requirements.
Contractor finished work as quickly as possible…bill was over $1,000. Sent pictures to Harford to show work was completed two weeks before cancelation date. Got letter from Hartford stating we just did not get work done quickly enough and after 35 years of business with them that they would cancel the policy and to not apply to them again. Numerous calls to Hartford all lead to the same response...a decision had been made and could not/would not be reviewed.
At nearly 90 years old am forced to find a new insurance company. This company is sponsored by AARP but when contacting AARP they simply say we do not get involved with companies we sponsor. A black eye for AARP and a very sad statement for Hartford Insurance. If you are over 50 would be very leery of doing any kind of business with this insurance company! 35 years of business and then this type of treatment towards the elderly speaks volumes about this company. Don't you think?
We experienced a roof leak in our home due to an historic storm in Paso Robles on July 19th. This caused ceiling damage and rug damage. Have been battling with Hartford with weeks to get reimbursement for damages. First they only paid a fraction of the cost to repair the roof. They paid for 2 broken tiles to the roof when in fact the "proximate" cause of the problem was the roof underlayment became so saturated it failed and caused the leak. I had two roofers advise that was the issue not the broken tiles. Hartford wants to "clean" the carpet despite the fact I have submitted two separate recommendations that the rug be replaced because cleaning won't fix the problem.
They are insisting I have to clean the carpet before they would consider replacing the carpet. Totally illogical to me to clean a carpet when two independent contractors have advised it should be replaced. They send some $$ towards the damage with no clear explanation what the $$ are for and how they calculated the amount. Wish I had known that Hartford is in the top FIVE insurance companies known to operate in BAD Faith before I purchased this policy. AARP members should be alerted to this and AARP should find a better insurance company to partner with for insurance needs of their members.
A few years ago my husband, who handled all of our bills, became very ill and was incapacitated for a very long time. While he was hospitalized, I called our homeowners Hartford Insurance (sponsored be AARP) to inquire about coverage of damage to our property. To my chagrin, I was informed that our home had not been insured for over a year. They also refuses to reinstate us. I inquired by phone as well as by letter why we were not notified re: premium payments which we had always paid in full. There was no response. I also sent a copy of my correspondence to AARP who also was unresponsive. I will never forget the horror I felt knowing that our most valuable possession, our home, was in such jeopardy. I then called another insurance company who immediately insured our home, as well as our vehicles for much LESS than we were paying to Hartford.
South New Jersey had a bad storm back in June 2015, with no electric for 2 days and severe property damage. My father had been paying this insurance company AARP for them to tell him that once they take the deductible out, he will receive a $5.00 check. Trees, roof and fence and other items that blown away from the strong winds.
We arrived home that evening to discover damage to our home while we were away. Our yard was covered in a great amount of debris... leaves, small limbs, visible cracks and holes to our siding, our large flag pole snapped off and laying in our yard. I immediately called The Hartford to file a claim and to schedule an adjuster to come out to assess the damage. The following week the Hartford adjuster showed up (with his shirt on inside out by the way) to appraise the situation. He had already made sure our contractor knew who was boss by letting him know that he did NOT have to inform our contractor when he was coming, but that he was doing it as a courtesy call.
After his initial evaluation he determined that he needed to get an engineer here to assess the roof as he wasn't quite sure (even though he told me he had been doing this for 15 years.) An independent engineering firm was hired by the Hartford adjuster (and paid for by The Hartford) to come out and assess my roof. Both our contractor and one of his assistants felt certain that we have hail damage and were totally baffled as to how the Hartford Adjuster and Donan Engineering have come to the conclusion that we have no damage to the roof.
I might add that EVERY home surrounding us has or will be receiving new roofs. This includes both homes to our immediate right and left, behind us and directly across the street. Several others in our neighborhood and the neighborhoods immediately behind and next to us are getting roof replacements as well. In all practicality, how is it possible that JUST our house while also sustaining siding damage was able to avoid damage to the roof?? Do we have a special dome???
As a side note, we were apologized to several times in the manner of how our claim has been handled. Our claim initially was sent to the wrong department, then I was given an incorrect phone number that I had to follow up on, the curtness of the Hartford adjuster and his unprofessional appearance. Obviously there is an issue with our adjuster. Our Hartford claim representative, stated that we would have our reports promptly. It took four weeks to receive the written assessment for our claim and the engineering report from Donan engineering regarding our roof. I was under the impression that the AARP Homeowners Insurance Program stands behind it promise to go the extra mile and exceed my claim service expectations. It is sad to see that these expectations has not been met.
To assess the validity of the Donan Engineering report on my roof, I paid $500.00 to have had another inspection of my roof by a HIAAG Certified Roof Inspector from the Claims Assistance Team. The detailed report provided by the Claims Assistance Team on my home identified that not only does my roof have hail damage, but the assessment of overall damage costs provided by The Hartford Insurance Company were substantially lower than the damages identified by the adjuster and certified HIAAG roof inspector from the Claims Assistance Team. There were many items either missed or left off the by the Hartford adjuster and Donan Engineering.
I contacted my states department of insurance and filled out a complaint form. I contacted the regional director at the Hartford and provided my complaint Form, Claims Assistance Team's detailed report of damages and estimate cost. I requested fair and equitable compensation for damages sustained to my dwelling, structures, and contents based on the damage assessment and associated cost provided by the Claims Assistance Team. Given the overwhelming evidence and the threat of taking this issue to the states department of insurance, the Hartford had no choice but to award me me the full amount of my request. By being persistent on my request, obtaining a second opinion, and not taking the first offer, I was able to increase my recovery from $7600.00 to $27,500.00.
We have been with Hartford since 2009 through AARP. We have never had a claim or had a bad experience with them but every year our bill goes up. This year we had an increase of our homeowner's insurance by $758.00 When we started with them in 2009 our bill was for $1200 and now it is at $2,458. We can understand a little increase each year but $758 in one year with no explanation! When we questioned them they said Hartford had done an increase this year and that was it. AARP recommends this company and many seniors are struggling. Hartford gives you good prices in the beginning but then sticks it to you after a few years. Needless to say we are going with another company where we will save $600 a year. Shame on you AARP.
We have had our home insured with the Hartford thru AARP for several years. Each time we renewed, we checked premium cost for the best price. Last year we switched our auto policy to the Hartford because our carrier went up on the premium, insuring our vehicles with Hartford to save on premiums. At renewal for the auto policy, Hartford had a higher premium than the competitor, so we switched carriers in April. On June 5, we receive a bill from Hartford, an additional fee to the homeowner policy for unbundling our cars. This fee was $290.00. We are an elderly couple on a fixed income. An unexpected fee is a surprise, and a hardship to pay, especially when your goal was to save money on premiums. Are we responsible for this fee? Who might we speak with at AARP or the Hartford to have this fee waived? Thank you for allowing us to voice this complaint.
We wanted to add homeowners insurance to our current auto policy and consolidate bills. Homeowners insurance is not available to new customers in Florida.
My father had a policy with Hartford through AARP for years, always paid his premiums, and never made a claim. I helped him in his last years by handling all of his financial affairs and medical needs. He passed away and my brother, sister, and I moved the policy into our family trust. I moved in to the house and forwarded my mail through the post office. For whatever reason the Hartford bill never came through and was being sent to my old address. After discovering the error I called the Hartford, paid our bill in full, and updated the billing address with them directly. They took the money but did not update the billing address. The next notice we received 3 months later was cancellation.
I called them immediately and they said the reason for cancellation was a failure to pay. I explained that I had updated the address when I paid it in full previously and was happy to go through the process again as well as pay up in full as well as set up an auto-pay feature if they had it. I asked what the billing address they had on file was and they gave the old billing address. They then said that the initial failure to pay allowed them to "review" our policy and they had decided to cancel us. I mentioned our willingness to pay in full and to avoid the same problem in the future but they said no, search for coverage locally, and that they do apologize. No customer loyalty, care, or concern of any kind. A company with a total lack of character or morals.
To be fair... I have had a previous policy (home & auto) with AARP/Hartford before, about five to six years ago. Upon the renewal of the policy the first time, there came the increase in the premium. The reason... nothing specific based on the conversation I had with the representative. I did not renew the policy then and life went on. Fast forward to present day. I decided to try AARP/Hartford once again after wading through other companies with either very bad customer service or rates, or both. I know... say it ain't so, you might say! Based on their statements, it appeared that they may have cleaned up their act, but since I am submitting this review, obviously that did not happen. My bad!
To be honest, we have an insurance claim that was called in about four years ago for damage caused by a water heater, which based on the reaction of the insurance industry, I must have planned and executed. Since then, it has been my destiny to be punished with higher home insurance rates for five years until I learn my lesson (obviously, to never file a claim). It is worth mentioning that I no longer own the home that the damage occurred in (no matter, the person is being held accountable, not the house). Also, one of us in the household has a moving violation, also four years old. That too, is an excuse for higher insurance rates for five years. The game being played here, is "risk". No, not the board game... rather the means to an end for higher rates and profit for the insurance industry. Again, to be fair, AARP/Hartford did not invent the higher rate category due to claims and tickets... all companies do this.
Back to present day. I saw the bus coming (based on a previous history with this company), but got run over nonetheless. Our home insurance premium rose twenty percent (in our case ~$400.00). Our auto insurance premium rose a modest one percent. All of this after applying all the "discounts" that they offer, to include the plug-in gadget that gathered driving profiles in our cars for six months, excellent credit ratings for both of us, etc. So, I called the company to ask why the rates, regardless of all the discounts, increased. The answers... get ready because some of this not new information for some of you... we live in the mid-west, with lots of storms, so home insurance rates will increase due to bad weather, plus the representative let slip the word "lawsuits", but quickly recovered and never mentioned that word again. There was no clear answer for the slight increase of the auto insurance.
Being curious and playing along with the "mid-west" theory, I asked what the average increase of home insurance was for the past couple of years in our area. The answer was "fifteen percent". If true, then I have a fair idea of what will happen to our home insurance rates for the forthcoming years should we stay with this company. Where do we go from here one might ask? We decided to suffer with this insurance company for at least one more year. Why? We want to rid ourselves of the insurance claim and ticket burdens before we switch to another company.
Those two issues need to go away before we start this process all over again. Meanwhile, we will shop for another company that MIGHT... actually offer a good rate for home and auto, then stick with their offer of reasonable rates in the years thereafter. I understand increases in price due to replacement costs, etc, but not in the $400 range. We'll see what comes up and hopefully I have not just described the quest for the holy grail of the insurance world! My recommendation for this particular company? Look elsewhere or try them for a year with the idea of shopping for another company before renewal. Who knows, they may get the hint and actually follow through with rates that make sense for more than one year. Good luck!
UPDATED ON 06/14/2016: This is an update to a review I posted last year 2015 regarding premium increases of our homeowners and auto insurance policies from 2014 to 2015. As expected, there was an increase of the homeowners premium of 25% for 2016. This "bill" was sent to us after the policy had been cancelled and replaced by another policy/company. It seems once you become a customer of Hartford, it is hard to rid yourself of them and their emails. I have already contacted Hartford to confirm our cancellations of the policies (home and auto), however, the policy bill notices continue to arrive.
Fortunately, we have not suffered any loss of escrow funds through our mortgage company (they acknowledged the change of insurance provider), plus we did not have any automatic payments set up for auto premiums. A brief history of premium increases from 2014 to this year include an increase of 20% in year 2015, and the latest, 25% for this year (had we continued with Hartford). Overall, from the beginning, year 2014, to this year, there was an increase of 32%. This, with no claims, late payments, or anything else that would have prompted an increase of this magnitude.
We have since clarified through our new/current insurance provider, what a reasonable increase of premium can be (specifically the homeowners policy) and the answer is... ~5%. This due to replacement cost increases (materials, labor, home valuation, etc). Our current insurance provider has a local office and agent, that has made the communication between ourselves and them, much easier and less stressful. We cannot emphasis more, how this type of business relationship/communication has helped us, to understand our insurance needs, clarify our expectations and establish long term goals. Again, good luck!!
I'm an older person. I had the claims adjuster come out, surveyed my roof damage and he said it needed to be replaced. He said we have a roofing company that does all Hartford's business, Gardner Roofing. I recommend you go with them. My mistake. I had no problems with my gutters before they touched them.
Now when heavy rains come, the water goes into the gutters and under the singles into the soffits and out the vents of the soffits. It has been almost two years and still trying to get the soffits replaced (water damage) and gutters taken off. Always get 3 estimates and do not believe Hartford, get it in writing or record the conversations.
Paid the full amount for a year's worth of homeowner's insurance before the due date. (Have now checked to see that, in fact, the payment was deducted from my account. Yes, indeed). Five months later, in one swoop, they claim I have an account with X amount due, but Y can be paid as minimum, or Z on another page. But in another letter, "policy cancelled due to non-payment" - never mind the FULL payment received six months prior. This is after they did the same crap with my auto insurance. 100% complete SCAMMERS. THIEVES. LIARS. I'm talking to my lawyer about getting $$ back from them. They accepted full payment and then denied service. DO NOT GIVE MONEY TO THE HARTFORD. Let's see them out of business!
We were sent a check very rapidly without able to get our estimates in - it turned out to be significantly lower than our lowest estimate. After sending several estimates in, we received another check - a month and a half later, that was close to our lowest estimate so that was the one we HAD to choose if we didn't want to pay out of our own pocket.
In 23 years with Hartford for our homeowners, we have Never had one claim. I felt like our claim rep, **, was rude and very cold and calculating. We had just had our beautiful perfect house flooded and she lacked empathy and did what she was trained to do - save the company as much money as she could, I even suspected age discrimination because we were seniors. She was quick with smart answers - which I didn't appreciate. I hope nothing more traumatic than that happens to our house and I especially hope we never have to deal with ** again. I was so disappointed in this experience because we have had car claims with Hartford and everyone has always been so nice and caring about our loss..
Been an AARP member for a long time and through their solicitation decided to switch all auto and home policies to Hartford. Two months later Hartford cancelled the home insurance as "roof on your dwelling is a flat roof and does not meet the eligibility requirements of our program. Also, due to the presence of an un-fenced swimming pool. Da - the house is in Arizona and when they covered the house they were told a SW adobe style with a flat roof and what houses in AZ are not like this? Regarding the pool - 100% incorrect - this house is relatively new and anyone who lives in AZ will attest that no final occupancy will be approved without complying with stringent AZ regs on fencing, door access points above child reach, etc. Don't be a fool and deal with this company.
I switched to Hartford in 2009 because I am AARP member and was hoping that this insurance will be financially reasonable since is designed for the older people. And it was when I started with them. But then year by year my premium was increasing. And when I asked why I always got some bogus excuse. Also when I wanted to insure my "near beach" house my request was denied because it was "too risky." And this year my house insurance jump by almost $300 and they said, just because they are not making enough money(?) So I found another insurance and I am saving several hundreds $$ per year with better coverage. Please shop around -- this insurance is rip-off after you stay with them for few years.
AARP/Hartford Homeowners Insurance Company Information
- Company Name:
- The Hartford
- Year Founded:
- One Hartford Plaza
- Postal Code:
- United States
- (860) 547-5000