Perry Homes

First of all, the builder should have at least taken into consideration the possibility of flooding prior to building houses in that area. It could have been avoided if the area has been piled up with soil to keep it elevated. I have reached out multiple times to the project manager assigned in my area at the time. However no resolution to the problem has been made until now. As I checked on it yesterday, the swale is still there, the water never dries out and no drainage system has been put up.

I discovered in my closing records that Perry Homes did not obtain nor provide a temporary nor permanent certificate of occupancy (TCO/CO) violating Texas law section 14.01.311 and the Federal TILA-RESPA law. A home MUST be occupiable when it is sold to you and you sign a federal promissory note, ie your mortgage. ALL homes in the USA must have a CO. A CO is a permit that allows anyone to live inside the home and certifies that the home is: 1) code-compliant 2) conforming with the city's permit-approved plans. A CO is also needed for your appraisal. The price/ value of the home is dependent on it having a CO. Without a CO, the home is legally uninhabitable.

On 2/1/22, I hired a state-licensed Engineer to inspect my home. The Engineer took over 100 phots and 2 videos to prove that the home was full of code violations and constructed with unapproved materials that deviate from the city's permit-approved plans. When I submitted the inspection, photos and videos, and while I had ~9+ months left of the two-year "warranty", Perry Homes hired an attorney and breached their warranty.

The 2/1/22 Inspection proved that I was defrauded. City government records prove that Perry Homes used a falsified certified letter on 8/13/20 to fraudulent claim that the home's framing was completed and compliantly. However, the city's inspection log proved that the home failed framing inspection on 8/25/20 because "framer still hanging hangers". A photo was included with the failed status reason. This meets the criteria of criminal negligence and fraud.

The 10-year warranty, by StrucSure, sold to me by Perry Homes at closing excludes coverage for homes constructed "out of conformance" with the city permit-approved plans. I was fraudulent sold a bogus warranty at closing. Perry Homes defrauded me at closing into believing that I was buying a safe, code-compliant, conforming home with a 2yr workmanship and 10yr structural warranty. My damages are far more than construction defects. Fraud is a felony in ALL USA states, including Texas, where Perry Home has legally paid millions in political campaigns for the Governor, State Attorney General and Texas Supreme Court Judges.

BUYERS BEWARE! Scrutinize your mortgage records. Open public records in the city where your home is constructed. Hired an Engineer. Class Actions may be the best way to resolve the issue since Perry Homes has very strong financial ties to Legislators and Texas Government. Look online for others. There's MANY VICTIMS out there. We are safe in numbers. United we stand, divide we fall. Perry Homes hired an attorney who already violate the Texas RCLA by ignoring the 25-day statute to inspect the home. WATCH OUT.

I was also pregnant and expecting our baby at the end of June so we were counting on being moved in. Like someone else said, they kept extending the date at the last minute. And saying stuff like "oh just one more month, definitely by the end of July." Then it was definitely end of August. We finally moved in October 28th. We had to move our newborn baby to four different Airbnbs because they would never give us a truthful expectation. And I know all about supply chain constraints. But they continued to sell and market homes as move in ready with the exact same timeline even though they should've learned it was unrealistic.

The sales guy we worked with was a total creep. David **. He made weird comments constantly - like telling me I didn't look pregnant from behind. Gross and creepy. Told me we probably couldn't afford to decorate the house as nicely as the model home (pretty sure I could afford some lame Target canvas prints if that was my aesthetic lol), and said maybe we could stay in his friend's camper as a joke to me being upset saying we needed to know when our home would be done so we could plan accordingly and have a roof over our heads. He also bragged about being anti-vax, flying with COVID, and not needing to wear a mask even though he was unvaccinated and Perry's policy was supposed to be masks if unvaccinated. Had I met David ** initially, I never would have bought with Perry, but my husband did the house hunting trip.

In the end, we spent $25k on Airbnbs when we could've just rented an apartment if they were honest with us. Guess I maybe can't afford the model home Target prints after all lol. When we did the final walk through before our move in, there was so much wrong with the house. They just kept nonchalantly being like "oh we'll fix that, we'll fix that." Clearly just normal for them to not properly complete work. I think they try to see how much they can get away with because they know people don't want workers in their home after moving in.

There's tons of chipped paint, carpet doesn't meet the wall in a lot of places, almost every door is all scuffed up, fixtures not properly secured, paint marks on the tile floor, random red paint on the tubs/toilet when nothing in the house is red?, stickers left on windows, an accent window area on the exterior painted the wrong color, the caulking in the sinks looked like a crazed toddler did it, cabinets hung crooked...Our plumbing has never worked properly and they can't figure out why there's a sewage smell when we run our washing machine, and our heat/AC doesn't work properly.

The workers at nearby homes blare music for 12 hours/day which makes our walls shake and we're trying to work from home and our baby is trying to nap. Multiple times workers have been here well into the evening - until 10 pm last night, using floodlights and loud machinery and the management at Perry has actually said to call the cops on the workers. WTH?? These people are just totally unprofessional and embarrassing. Do yourself a favor and stay away. I have major buyer's remorse and we are stuck.

I contacted Perry Homes Houston, Texas on October 12, 2021, at (713) 967-7183 and spoke to a lady in the warranty division. She passed along my information to Jordan ** of Perry Homes, Woodson’s Reserve, who contacted me later that same day. Mr. ** asked me to email him the details of the situation and he along with a gentleman who he referred to as Alex would contact their management and let me know what could be done. I asked Mr. ** if he and Alex would be willing to come to my house and meet with me so that I could show them exactly what I was referring to and how this was not only poor work planning, execution, but also a major safety hazard!

On October 13, 2021, at or about 9:00 in the morning, Mr. ** and Alex arrived at my home. They accompanied me to my backyard, and I pointed out the area in question. Alex informed me that he had spoken to his management at Perry Homes and stated that this was a common practice with Perry Homes, that Perry Homes does this all the time, and that Perry Homes will not route the line.

This has been our experience…Sign on was wonderful, our salesman was wonderful. He was very informative and really brought up things that my husband and I wouldn’t have thought about building our first home. When the building process started we found a lot of mistakes very early on starting when they were framing. They had changed the plan in the hallway that made it more closed in and not as open and had to redo because they made the change without telling us. If we wouldn’t have walked through then we would have a different house that we didn’t sign up for that was in our floor plan. It wouldn’t have been as open and of course we wanted and signed up for the original floor plan.

Along with the changes in the floor plan was that they put recessed lights in the dining room when the original floor plan had a chandelier over your dining room table. Of course we wanted the chandelier in the dining room so they had to make that change. They forgot to put in our access door in the garage that we added as an upgrade and we had to let them know that. In the floor plan the master bedroom has a linen closet in it and they framed it as dead space, they had to fix that. We paid for extra insulation between the media room and a bedroom and even though they had painted in red spray paint “insulate” on the concrete floor in front of that wall they didn’t insulate it. If we hadn’t walked our home on that day we would have never known because drywall would have went up.

We asked for the floor plug in the middle of the living room so that you would not see a cord running across the floor to our wall (which is a tripping hazard) from our lamps and they didn’t put that in. That was a major deal with a lot of fighting and us almost walking because they have to cut into the slab to run electricity. Our salesperson did finally go to bat for us and we ended up getting the floor plug and not walking but of course it was a huge fight!

We found outlets in wrong locations and had to tell them which makes me so curious because it’s pretty intense to make sure all of your outlets are circled on paper of exactly where you want them on the wall of each room. They didn’t even put theirs in the correct places much less ours. They put two outlets next to each other in the middle of the wall which would be in the middle of our headboard instead of where your lamps would be behind our nightstands….two just together in the middle of the wall side by side…lol. I know there’s so much more but those are on the top of my head.

A week or so after we moved in we had a flood because water backed up in our showers and toilets and flooded our home. We knew something was wrong because we could tell that the toilets were acting funny and called Perry and they sent the plumber out. He thought that he unclogged it when not even a week later the flood happened. Found out that during the construction process a large boulder rock had found itself in the sewer pipe that is in our flower bed and it was blocking passage. They had to replace new carpet in two bedrooms and a closet along with new woodwork. Having to fight Perry that we deserved new woodwork that was not splintered and cracked instead of them filling it with wood putty and painting over it was another fight.

This one will be hard to believe but true…a couple of months after moving in my husband was in our backyard on the side looking at the house and frame work was sticking out of the brick. Because the framing workers forgot to cut the wood of the framework the bricklayer just bricked around it. This is another example of workmanship…Why not just call Perry and let them know that they need to come and check this framework that’s going to be sticking out and I’m about to to brick around? Perry didn’t even notice it and it took 2 times for the bricklayers to fix it because the bricklayer wanted to do the quick fix…so sloppy and poor workmanship trying to save on cuts and put two bricks in instead of four and a lot of mortar. You could tell that it was a mistake and a coverup, it looks nice now but that was another struggle.

When we got our ladder out to clean all of our transit windows we found that they didn’t even finish the drywall on the ledge of them all. Above the front door, in our media room, in our bedroom, and in our living room. They have fixed them now but we are still waiting for them to repaint. They have so much to do that they only want to have the painters come out once. So please live with your house for months on end without it being painted so that we can have our guys come out only once. What you can’t see they just don’t finish….lol. There is absolutely no pride in workmanship anymore and I don’t think that that's just Perry. We found stain drops all over our tile inside the front door, chips in our island countertop because of workers dropping tools and not letting anyone know, grout in showers just missing in areas because of going so fast, on and on and on.

We have been in our house for a year and four months and the struggle is still real with them coming to fix things. They rarely show up when they say they are going to show up. Workmanship absolutely sucks and is non existent. They need to come out again to redo for the second time our walkway. Well I guess it will be the third time because it wasn’t right the first time so this will be the third time. They took two sections out but broke a third section in the corner and thought it was okay not to fix the third.

We still have a large crack running down our driveway but they say its not a tripping hazard so it’s okay. We have water issues with standing water on both sides of our house and they are fighting us on the French drains even though the salesperson knew that it was a huge concern of mine because houses behind me are higher. He promised me that Perry would do the right thing if we had standing water and would put in French drains….another fight that is still going on, we have standing water but they keep saying it's fine. If the supervisor would have came out today like he said he was going to we both could could have sloshed through the standing water to take a look at it because it rained today. It will still be there tomorrow but he probably won’t come tomorrow either because of it.

Our kitchen cabinet doors are pulling apart at the seams (even ones that we don’t use) and they said that we don’t deserve new doors, they will just sand them down and repaint them. I’m thinking how is that going to fix them? I mean I’m not the brightest bulb but how in the heck is that going to fix the problem. When the higher up from Perry came to look at all of our issues and I got frustrated because of his solution to our cabinet doors I finally said I’m tired of fighting Perry, I’m just going to start posting on social media with pictures and hashtag Perry and he told me whatever helps me sleep better at night. I honestly wasn’t trying to be nasty, I truly think that people need to know how much of a struggle it is to build a home and be in a constant fight for quality. What would truly make me feel better is if he bought a home from Perry and his cabinet doors were pulling apart at the seams and they wouldn’t fix his….I mean am I wrong?

Perry Homes is supposed to be a very good builder and we paid a lot for our home, prices are crazy. When you open up their web site it says A tradition of excellence…..not from where I’m sitting. As I sit here and type the supervisor from Perry was supposed to be out today and look at where a contractor dropped his nail gun while fixing our patio ceiling and scratched our window in a few spots and put dents in the framing. He’s a no-show at it’s after 7:00pm and I have sat here all day….not shocking. It happens way more times than not for him and the contractors. You arrange your day to appease them and they are no shows or come in the late afternoon when they tell you they want to start very early in the morning.

We still have a lot of things that they need to be fixed and they are way more interested in the new builds and making money instead of fixing what has already been paid for. I honestly hope that not everyone has the experience that we have had and that our experience is not normal but I don’t think so because everyone at the pool wants to talk about their frustration that they are dealing with. I have stopped going to the pool because it just gets me fired up and it's probably going to be a continuous process. I will close after one last thing….all of the papers that Perry makes you sign about the caulk….that is because the caulk issue is crazy in a new home. Be ready to redo, redo, redo…

They keep sending repair people who I cannot communicate with that do the ABSOLUTE bare minimum and just leave. They took up the long wood planks, did not remove the glue before putting new planks in and replaced with tiny, short, uneven planks with gaps up and down my runner of my kitchen! I said this is not a quality job that I will accept and my floors did not look like this before the plumbing leak. The repair guy that came today realized he was going to have to replace the whole section and immediately shut off, saying to me that “it’s normal to look like that”, or “sometimes the planks come in the box in small pieces”. Which they did not!! They came in large pieces and he chopped them up. They lie, they make excuses and they make you feel like a crazy person. I just want my home to be put back the way it was before the leak!

We signed with Perry November 2020. Our lot was released January 2021. I feel like our building process has been extremely slow due to a lot Of mistakes. It took four months for us to just to get our foundation poured and we just finished installing windows.... it’s nearly July and my house doesn’t even have a roof installed. I feel there has been A LOT of mistakes and all that does is push out the date. Mistakes...

6. My kitchen cabinet we added the extra row on top and I have four windows above the kitchen cabinets. Those windows were installed incorrectly, fixed incorrectly, and fixed again incorrectly. All these mistakes and we haven't even begun stage 2.

Like I said in the beginning of this post, I understand things happen but I feel like every time there is an improvement and progress we take two steps back with mistakes constantly. Mistakes cost us a lot of time because they don’t get fixed right away. You have to wait for the framing crew, then you have to wait for the fixing crew and so on.

Perry prides themselves on customer service and that they don’t overwork their project managers, and not give them more than five or so houses at a time. I feel like that’s a lie, that has not been my experience. I also feel the sales office tells you six months (give or take) from when your lot is released and it’s more like a year in my experience. We are almost in our seventh month of building time and I don’t even have a roof.

Our new phase 1 project manager has been great. He meets my husband out at the lot every other Friday and is great with communication. I don’t understand where the communication is being lost. It also doesn’t help that I see houses that started their foundation two months after ours and is way ahead in the building process. I guess I’m looking for advice, what steps I can take to escalate this because I don’t feel like it’s improving.

About twenty dates later finally the project manager Joseph ** showed up. However, he refused to fix the cracks. He gave the reasons: 1) The cracks appeared on most house corners of foundation including my neighbors. 2) The cracks were fixed before. 3) The cracks wouldn’t damage the house. What kinds of ridiculous reasons were given? For my concerns, I hired a professional inspector for the house. He pointed out that the cracks would let termite infestation easily. Perry Homes, I think, must fulfill their warranty duty to seal the cracks permanently, or we say professionally, prevent termite infestation. I strongly urge Perry Homes to take the warranty promise as seriously as it should be.