Perry Homes Reviews

Communication was poor, transparency was lacking, and once money was involved, customer care completely changed. The pressure and sales tactics felt deceptive rather than helpful. For the amount of money buyers are expected to spend, the experience should feel honest and professional — not stressful and misleading. I strongly encourage future buyers to do extensive research, read reviews carefully, and never rely solely on verbal promises. Get absolutely everything in writing before signing anything. Unfortunately, this experience left us feeling deceived and financially trapped instead of excited about building a home.

I had the original paperwork stating ours was incorrect and it took 1.5 yrs to correct. They even say the water in our backyard every time it rains is normal because it’s not there more than 48 hrs. If I could load the reports and all the warranty requests I would. Expected better quality and service. This is our 4th builder experience. We have had KB, Centex and Lennar. I know there will always be issues but Perry has been beyond excessive. This whole process has been a nightmare.

Casey walked us through the entire process thoroughly and did everything possible to help us reach the finish line successfully. His commitment to customer service and teamwork made a huge difference. I am truly grateful for Casey’s support in getting this deal closed. My clients are beyond excited and already in love with their beautiful new home. Thank you, Casey, for your professionalism, hard work, and outstanding service. Looking forward to working together again in the future!

Since moving in, we’ve dealt with constant issues: damaged windows, countertops, stairs (replaced and refinished multiple times), appliances, cabinets, flooring, and plumbing — all caused by their own contractors. The final straw was when a cleaning company Perry Homes hired scratched 14 of our windows. Perry Homes refused to repair or replace them, claiming the damage is within their “construction tolerance,” even with photo and video proof. We paid a lot of money for our home and deeply regret choosing Perry Homes. They do not stand behind their product, do not value their homeowners, and every warranty issue has been a battle. I would strongly caution anyone considering building with them.

I found an outdoor landscape and plumbing expert who found the clog under the garage. I had my contractor get his crew to dig under the garage to repair the weak, damage corrugated pipe they used at install and replace it with PVC pipe that actually drains now. I requested to be reimbursed for those items under warrant and the Perry homes project manager (Brent **) came and basically told me he already decided it wasn't covered. He was also super arrogant and would just talk over me when I tried to respond. No emotional intelligence whatsoever.

I asked to speak with his VP. They set an appt and he told me they'd consider it. When confirming they said there's no chance they're going to cover it still. Like zero consideration. I was left on my own to figure this out and they are taking zero accountability for the damage they made during construction of my home. And I'm only asking to be reimbursed for $1,600. No wonder the reviews are so horrible.

We brought up the drainage issues as well as needing a swale dug on the community, drains put into the yard, etc. & were immediately met with some dismissive behavior from Hunter, the project manager. They began trying to remove the mud & he said they would put some more sod down. The inspector & I both said sod would not help the drainage that much at all except with the mud. We said drains are needed in the yard at a min & the community area would have to be addressed or flooding would continue to happen minus the mud. Hunter only replied he would have to see about drains, maybe. I was immediately disappointed by this attitude BEFORE closing on a house in only 2 weeks so I could imagine how they would act after closing.

I informed Bethany in sales about my major concerns. Her response was a bit nicer but still dismissive & said it just needs some grass and no worries because they have a 2 yr warranty. Who wants to close on a house with a yard full of water by the foundation only to try to fight to get the main cause resolved thru warranty when Perry could just pass the buck to the developer who isn't under warranty? The next AM, we send the inspection report explaining that I have major concerns with the water drainage around the house and the community area yard slope. We receive an email back from Thomas, the construction mgr, with a few words saying yeah they will put yard drain in within a week and that was it. Again very dismissive.

At this point, I was not satisfied with their customer service, attitudes & poor resolution & told my realtor to terminate the contract, request deposit return upon failure of inspection and lack of resolution. He tells Bethany who states she will being processing the termination at 1:30 PM 9/11. I mistakenly assumed they would stand by their name, have integrity to return my deposit as Bethany previously told me $20K was not a significant amount to Perry & they know it's important to a buyer. Lies again.

Five hours later, I began receiving emails from both Bethany & Thomas explaining a plan they would do to resolve the water drainage concerns acting like I had not terminated the contract. I had already decided to terminate and replied as such. Bethany ignored my decision for a 2nd time. She emailed back to inform me Perry does not provide option periods & I would lose my $20K deposit & it was my fault for not letting them try to resolve the drainage problem. They had not planned to resolve anything. They sent emails to cover themselves so they could force me into closing on the house or keeping my deposit. It was very obvious.

I requested termination & deposit refund for a 3rd time. Bethany was dismissive again and ignored requests for upper mgmt appeal & stated she had spoken to them already & the deposit is non-refundable & they would be nice by transferring it if I closed on another Perry home by "year end". Perry is obviously not a top tier builder & their mantra of "integrity, customer service" is a joke. They did not acknowledge their construction mistakes & poor response causing termination nor care that my realtor would no longer recommend them as a builder. They are keeping my deposit out of malice and lack of ethics. Now they expect me to sign another contract with them before year end? What a joke.

This process has been a nightmare. They are not of quality or customer service of other top tier builders. At least I found out before closing and avoided an even bigger financial mistake. I can't imagine what construction or foundation issues I would've encountered later if this is how they do business. Conclusion: don't buy in this community with Perry and sign any contract with Perry at your own risk. They are a garbage company on par with Lennar or DR Horton except triple the price.

If you’re already stuck & frustrated with recurring inspections/time off work, temporary fixes, or attempts to blame you for problems, you should follow these steps under Chapter 27, Section 27.004 of the Texas Property Code: When submitting a Customer Warranty Request, ALWAYS state that THE LIMITATIONS PERIOD IS TOLLED UNTIL the matter is fully resolved. If they fail to correct the issue, immediately send a Chapter 27 Demand Letter including damage details and repair quotes from contractors. Clearly specify that your letter initiates the Chapter 27 process and formally tolls all limitations. AI tools like Plexity can assist with drafting these letters.

Every delay in the warranty process reduces your 2-year limitations period for bringing the builder to arbitration. Multiple redundant inspections are a strategy to run out your time limit. By forcing buyers to address issues through warranty alone and then slow-walking or refusing to fix problems, the company may later claim in arbitration that your claims are barred by the limitations period.

Arbitration is mandatory per your purchase contract and is a private proceeding, not a public court. If your damages exceed $40,000, consult an attorney to attempt to move your claim to court; otherwise, pursue mediation yourself. Under Chapter 27, the builder must send someone to mediation empowered to make a settlement offer to access their legal or insurance coverage. Many contracts require mediation or negotiation before further legal steps; insurance companies may also require proof of such settlement efforts.

In our case, the builder’s attorney traveled to conduct mediation locally, which the contract required rather than allowing a virtual session. The mediation resulted in a lowball offer (12K out of the 35K+in damages for settlement in exchange for online silence or a slightly higher amount, 15 K for waiving further warranty rights. After arbitration where we "lost", the builder claimed legal fees (18,5K reduced to 13,5K) and the matter shall proceeded to civil court in an attempt to vacate the award. Remember, arbitration is private and arbitrators may rule contrary to the law!!!!! Consider legal counsel when you're in for more than 40K in damages (In our case a construction lawyer would cost 15K about...not worth it to TRY to get the 35K needed to fix the home!) — for " small"matters mediation is the way to go, do most of the legwork yourself to reduce legal fees.

Builders are not obligated to complete every home detail for the property to be "habitable," and buyers may be left responsible for unresolved issues and Perry Homes is THE worst. Lennar by comparison sends in contractors to repair damages RIGHT AWAY/ as soon as they get a warranty request, So did Dr. Horton. See pics of what our "New" home looks like 4 years later and read google corporate reviews.

Our home has cracked floor tiles that run all the way across our floor from our kitchen, living room and media room. The cracked tiles are running from one side of our house to the other side and also in our middle bathroom. This doesn’t qualify to be fixed in our case even though we are only 5 1/2 years into our warranty. They did have an engineer come and evaluate but the formula that they use (deflection and tilt) our home doesn’t qualify. We would have met the criteria if we had went with the other builder. Matter of fact we would have met the criteria for piers a year ago when we put in our first foundation claim even before our floor tiles started cracking and popping just by the sinking of our house.

They do not use the formula of deflection and tilt and just fix it if it has sunk by so many inches. I know that we have over 30,000 in damage to our home and they are saying no to us that it doesn’t reach their formula guidelines. I don’t know about you but when your floor tiles are cracking and popping all the way across your home I think you have a foundation problem! Sadly they don’t make our floor tile anymore (and Perry knows this and is okay with this) so this is going to be a huge expense if we choose to fix it. We aren’t the only unhappy Perry Home buyers in our neighborhood, matter of fact Perry Homes disappeared and aren’t building homes in our neighborhood anymore. There are all kinds of stories and speculation in our neighborhood about why they disappeared but I have a feeling I know why. Of course hindsight is 20/20, I wish so badly that we would have went with the other builder. We live in the Northern Dallas area.

This has been a living nightmare for 2 1/2 years of going back-and-forth fighting them. My family and I all sleep in the living room on beds because we can't sleep in any other rooms. We can't even breathe. Chronically sick and we are in lawsuit against Perry but they're so cheap and don't wanna budge. They're gonna drag this out so that we can suffer as our health is quickly declining. They are greedy builders, and I think the daughter has frankly run the business straight into the ground since her father passed. I've seen nothing but horrible reviews. In many other people with claims just like mine with Perry. These houses are built crappy and are not worth what they cost. I pray Perry does what's right and settles with us so that we can move out of our house and rebuild our health before it's too late. Shame shame on Perry homes. Do better. You are ruining people's lives!!!!

I waited now 5 months for a written documentation and TODAY Perry Homes wanted to go access my house again and view and assess all topics from the report in an additional 0.5 day (always the easiest way to use up the customer's time instead of looking things up). Then I asked if they could look up their documentation and it became clear that minimum 3 very important topics were never touched(!!!). I am 99% sure there will be more because things were absolutely not documented but let's see.

Regarding the other warranty topics: instead of solving or repairing the warranty topics, every couple of weeks they invent another reason why the topic needs to be assessed again instead of just solving it. There is a huge lack of customer support and you will have to fight for warranty, although they promise it. (Look up lawsuits against them.) Personally, I have the feeling they delay it on purpose. It might be because of race or gender or something else. But this is not proper business behavior.

There is no project management. Perry Homes e.g. plans to do the grouting and the week later remove tiles which would make no sense but also is accompanied by various worker visits that are not reasonable. I had workers in the house for over 45 days for few topics which made it hard to live in. WITH ALMOST NO OUTCOME - the topics are still running! Almost everyone was under qualified and broke more and left more dirt than work was done.

If you decide to buy Perry Homes be prepared to document everything which is very time consuming. But if not they will not remember most of the promises they made during one of the many assessments. ALL IN ALL A HORRIBLE EXPERIENCE. WOULD NOT RECOMMEND. STEP AWAY AND BUY WITH ANOTHER BUILDER OR REMODEL A HOUSE (IT WILL BE FASTER THAN LIVING IN A PERRY HOME with all the quality issues).

Vanessa

The appraisal came in low as well and the gap is $20k which they expect us to pay out of pocket 1 week before closing on top of down, closing amount. Austin region representative is very rude and inhumane and he doesn't understand basic human values. They don't care about Customer satisfaction or experience at all and they mentally tortured us by not pushing date as we wanted to put together finances, keeping $12k design center money when we wanted to transfer.

Another thing I found, a nonworking dishwasher. I also complained about the big hole underneath a concrete base where the A/C unit is. They put some soil and rocks around it to cover the site which was easily washed away every time it rains. I called their attention again and requested to do it properly not just a "band aid" repair. It's almost five months now and it's still not fixed. It is so disappointing. I tried to contact the management to help out with this problem but the only answer is for me to write another warranty request again and again. Very frustrating experience.

Four years after purchasing the home, while in my office on the phone, my vent hood fell off the wall and landed on my stove costing me $250 to replace part of the stove it broke. I am very lucky I wasn't cooking when this happened. While investigating, I noticed they installed a 50+ lb. vent hood using just plastic anchors in the sheetrock which is the reason it fell and ripped out of the wall. The installation instructions manual strictly states to install it into a wall stud or to add a wall stud reinforcement before installing. I contacted Perry Homes warranty and they told me the 2 year warranty for any contracted work is no longer valid at the 4 year mark and they would not help take care of the issue even though it failed due to incorrect installation.

I would understand if this was a normal wear and tear scenario, but they blatantly installed the vent hood incorrectly causing the problem. I would have never known they installed using plastic anchors in regular drywall if this did not fall. I'm assuming they just didn't want to put in the effort initially to install it properly. Now, I'm out the $250 for my stove replacement part and whatever it's going to take to have someone come in and install it the correct way (if it's not damaged, as well). This will more than likely involve removing part of the wall to insert the proper braces which is behind glass tiles in my kitchen. Perry Homes gave us quite a bit of trouble with warranty claims throughout the first 2 years. I'm surprised we actually got the cracks fixed in the first year of ownership. Be aware if you have any issues with your Perry Home. It will be an uphill battle to get any of it resolved.

Major air condition issues with tour ducts, proper installation of ducts, rusted vents, and electrical issues at the breaker. Multiple electrical issues throughout the house with the lighting and wall sockets. Luckily, the house hasn’t caught on fire. Multiple chip cracked and broken tiles throughout the house. Several roof shingle problems on the roof. Attic insulation insufficiencies. Multiple cracks in cabinets & drawers throughout the house. Perry Homes takes pride in building up pole and less than one month for sure. There is no inspection of these homes because after I inspection, I found foundation issues. I have multiple owners in my community and unfortunately, we all have had the same problem and still have not gotten fixed. Do not community you have to be an idiot!!!

Please stay away from Perry homes…. I would not waste your time. This has been the worst experience in contracting a home from a Texas Builder. I have submitted reports to several agencies due to the breach of contract & they are also retaining our earnest money. Still have questions, Please find a builder that has pressured treated wood. Perry homes have no regard for the consumers health and are greedy with a goal to build cheap homes.

Since closing in 8/23. We have placed 113 warranty complaints. Nothing gets fixed the first time around. Frequently, I take off work. The vendor doesn’t even show up. Multiple electrical issues. These concerns were so concerning we actually hired a private company. The electrician was absolutely amazed at the faulty wires, etc. Not even connected properly. Plumbing concerns. We had to purchase a new kitchen sink and toilets. Sewage coming through shower drain. Countertop was glued together. Cabinets installed crooked. We have never dealt with such a sketchy builder. Our last home was 18 years old! Had 5 minor issues. The builder held accountable for the concerns.

That being said, we gave roughly 34,000 USD in earnest money and design center deposits to Perry. While we understand we cannot expect the earnest money back, or even all of the design center deposit, we were disheartened to hear that the answer to not refunding a portion of the flooring selection, due to you not even having power yet and have not installed them, was "because we already ordered them, and because we can".

I would like to point out that this entire process was the most sorry excuse for customer service I have ever seen. From rushing us to make all of our selections, to then making us reselect multiple times due to inventory, to then not responding to us multiple times when we had questions regarding a feature in the home, and flat out ignoring us. When asked to speak to a sales manager, that request was ignored 4 times. We then eventually were able to speak with a construction manager, who was very professional and forthcoming on the call. However, our issue was never with construction, it was and has been with the lack of transparency throughout the sales process. The response we got when we threatened to call corporate over lack of responses from our sales rep was, "I was busy closing a lot of houses and then got sick".

We got that issue resolved, and moved forward with requesting numbers from your preferred lender as the date to close was approaching. Not only did we have to request information multiple times, but the numbers we were given were shocking. The highest fees out of everyone we talked to. After this was brought up to our sales rep, because she didn't even know we were getting numbers, we had to seek that out and request multiple times ourselves, she sent us another option that again, was a rip off compared to other lenders. This I know is not solely a Perry issue in particular, but just another point in the process that felt more like a used car lot experience than a luxury home buying experience.

Fast forward to this weekend, we finally spoke with Brandon, the sales manager, and this was the rudest interaction we have had with anyone in a homebuying process. The nail in the coffin to not move forward with Perry. On any home. We explained the circumstances, our grievances, and asked to discuss our options. We were met with a snarky attitude and an answer of, "we held this home off the market for you, and we may want to change things, so we have every right to hold all of the money you gave us".

Mind you, the neighborhood doesn't even have power, there are multiple lots and inventory homes available. We were not asking for all of the money back, we asked to come to an agreement and possibly get the deposit for the floors back because they haven't been installed. (Neither have the fans and a few other options, but we were okay with just coming to an agreement on the floor cost). He also claimed that the time it took to work with us is associated with that cost, even though we had to beg to get responses out of anyone and I personally had to take off of work to go back to the design center. It doesn't look like anyone should be charging us for their time wasted here. He told us it is in his right to hold all of that money, even if he sold that home as is at list price next week, he would keep that money.

We met with a competitor builder this weekend, and explained the circumstances. They were able to assist us with a much better option, with the same square footage and more features, better lenders, more incentives towards closing, overall better customer service. We will be going with them. All in all, this experience did not match the price they charge for homes, the way they treat customers is embarrassing, I will never recommend Perry to anyone in the future.

We understand it is not their fault that we can no longer move forward with this purchase. We did not know we were expecting a baby when we went under contract, and did not anticipate the market conditions worsening from the time we started this. The rude responses, lack of compassion, and overall poor attitude towards us was not what we expected. From beginning to end, customer service was a joke. The greed to keep all 34,000 dollars, even when certain items we paid for have not yet been installed, that's who they are. Greedy, overpriced, poorly managed and not worth it in the end even if we could afford it.

This home was already in phase two. We were contracted for two weeks. When we saw houses that said Sold come onto Redfin as active, it raised a red flag. We did some digging on Sold's over the last 12 months which was in the frenzy of bidding wars so they were comparable. Recent sold's? None since December 2021. OK, another red flag. All sold homes of equal and larger sq. ft. sold in the 400's but none were Perry Homes. The only 650k home sold was a resale on a huge premium golf course green lot 3300 sq. ft. Our realtor never pulled comps or sales history or did any homework to protect us. We said there is No way they will offer to drop the house 200K or even 150k to a realistic price.

When we contacted to cancel our contract 2 weeks later, the Salesman Paul said '''Maybe I can ask them to include the $1,700 blinds and the $5000.00 base moulding but I know they won't offer 25k off". Yes Premier Custom Builder, Perry Homes considers 2 inch base moulding standard and 4 inch a $5,000 upgrade.

Don't worry though, They will split the cost of it with you for $2,500 and when the change order comes, the 50% deposit will be for the full $2,500 and Paul promises the contract price will only go up the $2,500 at closing. They will not send an amended contract price or put that in writing no matter how many times you ask. Cheap MDF cabinets throughout this "custom home' really seal the deal too. "Is soft close going to be installed?" I asked the construction Manager Robert at the meeting. His reply: "No, That would be an upgrade but it's too late to add it now". They will give you the subcontractor's phone number at closing. So the contract is cancelled. The only thing done on the home over the two weeks was the exterior brick, ordered and selected by Perry before we contracted. Yet they feel they are entitled to $13,405 dollars of my full earnest deposit plus the $3404 in "upgrades" for no work being done on my behalf.

In short, There is no buying frenzy anymore. These houses are just sitting. Take your time. Don't believe anything you are told. Find a realtor that will prove to you that the home warrants the price and question and doubt them if they do. The builder will ask for upgrade and change orders in writing with deposits but refuse to adjust your contract or give you anything they agree to fix in writing at all. Admittedly, many things they do in hindsight should have made me more cautious but it's sometimes hard to be rational when you are walking your dream home. This is something they expect and take full advantage of.

Perry will smile and promise everything verbally too but never in writing. They will stick the knife in your chest when you ask for some of your earnest money back. I even offered for them to keep my "upgrade deposit" of $ 3,404 since I asked for it although none of it was done yet. All I wanted was a 14 day old Earnest deposit on a Spec home that I had no say in the process of. This was for 14613 Kira Ln. So, if this becomes your dream home please send me a Christmas card for the base moulding and blinds. I hope you enjoy them. BUYER BEWARE. Big business is heartless. They stole a small fortune from a blue collar family as they claim they are "performing to contract" when in fact, nothing was performed over the two week period at all.

Our siding was installed incorrectly which voids the 25 year warranty and will cost us nearly $80,000 to fix. Yet they refuse to accept this and take accountability for the crap job they did and somehow has been turned on us. One of their workers said all he needed was a truck and got hired with Perry Homes and it shows. Our house didn't have a handrail until recently and according to them that was not included in our build plan and they had to make sure. Over confidence sure feeds incompetence.

All that charity work for what? Giving away Homes to disabled veterans, but can't even make it right with a 100% disabled veteran that PAID for it. SHAME ON YOU PH!!! Hope you all can sleep at night knowing you treat people so poorly and have no regard for consumers rights or the rights of disabled people. Excellence where? BASURA.

Since the issue has been brought to Perry's attention, my client has lost nearly $12,000 in revenue for their property and continues to lose money and Perry has not stepped in to resolve any issues at all with their warranty company they provide when my client purchased this home. We have now needed to bring in the Texas Attorney General to perform an investigation on this matter, as well as gather estimates for repairs ourselves, while never offering to to help get this situation expedited with their warranty company. I would recommend to NEVER purchase a Perry home as you will have to deal with a bad warranty company who only costs time and money and does not resolve any issues you may be dealing with as a homeowner.

One of my clients had a stroke and he moves slow. We got funded confirmation and everything. HOWEVER, PERRY refused to release the keys to my clients because THEY did not have the wire because it was past 5 pm. Mind you we have confirmation from EVERYONE THAT MONEY IS THERE!! I ONCE AGAIN called Ryan and explained that it was PERRY who was to blame for NOT approving the HUD and that everything was funded. That this was LITERALLY my 3rd deal with Perry this month and HE REFUSED TO RELEASE THE KEYS!!! I cannot tell you how disgusted I am with the service, professionalism and attitude that I have dealt with with this Division Manager. I cannot even blame the salesperson, because I saw FIRST HAND the emails this man sent from the time we were negotiating this contract.

Perry has always been my favorite builder, and I have NEVER had any issues with them UNTIL YESTERDAY!! As a matter of fact, my first home was a Perry, My daughter's current home is a Perry. But after TODAY I will think TWICE before taking anyone anywhere near a Perry Builder. This is truly sad that a Division Manager can be this unruly and unprofessional!! I am truly at a loss for words and disappointed!!! Let's not mention how my clients felt!

Shortly after cancellation the Division President, Jeremy agreed to return our deposit to try and save the reputation and ethics of the company… The communication went completely silent and ignored. To date almost 6 weeks has gone by and we have yet to still have them keep their word on the return. I wrote an email to several members of the executive team with no response as anticipated. The reviews on this page should absolutely tell you the type of company you are dealing with.