Perry Homes Reviews

Communication was poor, transparency was lacking, and once money was involved, customer care completely changed. The pressure and sales tactics felt deceptive rather than helpful. For the amount of money buyers are expected to spend, the experience should feel honest and professional — not stressful and misleading. I strongly encourage future buyers to do extensive research, read reviews carefully, and never rely solely on verbal promises. Get absolutely everything in writing before signing anything. Unfortunately, this experience left us feeling deceived and financially trapped instead of excited about building a home.

I had the original paperwork stating ours was incorrect and it took 1.5 yrs to correct. They even say the water in our backyard every time it rains is normal because it’s not there more than 48 hrs. If I could load the reports and all the warranty requests I would. Expected better quality and service. This is our 4th builder experience. We have had KB, Centex and Lennar. I know there will always be issues but Perry has been beyond excessive. This whole process has been a nightmare.

Casey walked us through the entire process thoroughly and did everything possible to help us reach the finish line successfully. His commitment to customer service and teamwork made a huge difference. I am truly grateful for Casey’s support in getting this deal closed. My clients are beyond excited and already in love with their beautiful new home. Thank you, Casey, for your professionalism, hard work, and outstanding service. Looking forward to working together again in the future!

Since moving in, we’ve dealt with constant issues: damaged windows, countertops, stairs (replaced and refinished multiple times), appliances, cabinets, flooring, and plumbing — all caused by their own contractors. The final straw was when a cleaning company Perry Homes hired scratched 14 of our windows. Perry Homes refused to repair or replace them, claiming the damage is within their “construction tolerance,” even with photo and video proof. We paid a lot of money for our home and deeply regret choosing Perry Homes. They do not stand behind their product, do not value their homeowners, and every warranty issue has been a battle. I would strongly caution anyone considering building with them.

I found an outdoor landscape and plumbing expert who found the clog under the garage. I had my contractor get his crew to dig under the garage to repair the weak, damage corrugated pipe they used at install and replace it with PVC pipe that actually drains now. I requested to be reimbursed for those items under warrant and the Perry homes project manager (Brent **) came and basically told me he already decided it wasn't covered. He was also super arrogant and would just talk over me when I tried to respond. No emotional intelligence whatsoever.

I asked to speak with his VP. They set an appt and he told me they'd consider it. When confirming they said there's no chance they're going to cover it still. Like zero consideration. I was left on my own to figure this out and they are taking zero accountability for the damage they made during construction of my home. And I'm only asking to be reimbursed for $1,600. No wonder the reviews are so horrible.

We brought up the drainage issues as well as needing a swale dug on the community, drains put into the yard, etc. & were immediately met with some dismissive behavior from Hunter, the project manager. They began trying to remove the mud & he said they would put some more sod down. The inspector & I both said sod would not help the drainage that much at all except with the mud. We said drains are needed in the yard at a min & the community area would have to be addressed or flooding would continue to happen minus the mud. Hunter only replied he would have to see about drains, maybe. I was immediately disappointed by this attitude BEFORE closing on a house in only 2 weeks so I could imagine how they would act after closing.

I informed Bethany in sales about my major concerns. Her response was a bit nicer but still dismissive & said it just needs some grass and no worries because they have a 2 yr warranty. Who wants to close on a house with a yard full of water by the foundation only to try to fight to get the main cause resolved thru warranty when Perry could just pass the buck to the developer who isn't under warranty? The next AM, we send the inspection report explaining that I have major concerns with the water drainage around the house and the community area yard slope. We receive an email back from Thomas, the construction mgr, with a few words saying yeah they will put yard drain in within a week and that was it. Again very dismissive.

At this point, I was not satisfied with their customer service, attitudes & poor resolution & told my realtor to terminate the contract, request deposit return upon failure of inspection and lack of resolution. He tells Bethany who states she will being processing the termination at 1:30 PM 9/11. I mistakenly assumed they would stand by their name, have integrity to return my deposit as Bethany previously told me $20K was not a significant amount to Perry & they know it's important to a buyer. Lies again.

Five hours later, I began receiving emails from both Bethany & Thomas explaining a plan they would do to resolve the water drainage concerns acting like I had not terminated the contract. I had already decided to terminate and replied as such. Bethany ignored my decision for a 2nd time. She emailed back to inform me Perry does not provide option periods & I would lose my $20K deposit & it was my fault for not letting them try to resolve the drainage problem. They had not planned to resolve anything. They sent emails to cover themselves so they could force me into closing on the house or keeping my deposit. It was very obvious.

I requested termination & deposit refund for a 3rd time. Bethany was dismissive again and ignored requests for upper mgmt appeal & stated she had spoken to them already & the deposit is non-refundable & they would be nice by transferring it if I closed on another Perry home by "year end". Perry is obviously not a top tier builder & their mantra of "integrity, customer service" is a joke. They did not acknowledge their construction mistakes & poor response causing termination nor care that my realtor would no longer recommend them as a builder. They are keeping my deposit out of malice and lack of ethics. Now they expect me to sign another contract with them before year end? What a joke.

This process has been a nightmare. They are not of quality or customer service of other top tier builders. At least I found out before closing and avoided an even bigger financial mistake. I can't imagine what construction or foundation issues I would've encountered later if this is how they do business. Conclusion: don't buy in this community with Perry and sign any contract with Perry at your own risk. They are a garbage company on par with Lennar or DR Horton except triple the price.

If you’re already stuck & frustrated with recurring inspections/time off work, temporary fixes, or attempts to blame you for problems, you should follow these steps under Chapter 27, Section 27.004 of the Texas Property Code: When submitting a Customer Warranty Request, ALWAYS state that THE LIMITATIONS PERIOD IS TOLLED UNTIL the matter is fully resolved. If they fail to correct the issue, immediately send a Chapter 27 Demand Letter including damage details and repair quotes from contractors. Clearly specify that your letter initiates the Chapter 27 process and formally tolls all limitations. AI tools like Plexity can assist with drafting these letters.

Every delay in the warranty process reduces your 2-year limitations period for bringing the builder to arbitration. Multiple redundant inspections are a strategy to run out your time limit. By forcing buyers to address issues through warranty alone and then slow-walking or refusing to fix problems, the company may later claim in arbitration that your claims are barred by the limitations period.

Arbitration is mandatory per your purchase contract and is a private proceeding, not a public court. If your damages exceed $40,000, consult an attorney to attempt to move your claim to court; otherwise, pursue mediation yourself. Under Chapter 27, the builder must send someone to mediation empowered to make a settlement offer to access their legal or insurance coverage. Many contracts require mediation or negotiation before further legal steps; insurance companies may also require proof of such settlement efforts.

In our case, the builder’s attorney traveled to conduct mediation locally, which the contract required rather than allowing a virtual session. The mediation resulted in a lowball offer (12K out of the 35K+in damages for settlement in exchange for online silence or a slightly higher amount, 15 K for waiving further warranty rights. After arbitration where we "lost", the builder claimed legal fees (18,5K reduced to 13,5K) and the matter shall proceeded to civil court in an attempt to vacate the award. Remember, arbitration is private and arbitrators may rule contrary to the law!!!!! Consider legal counsel when you're in for more than 40K in damages (In our case a construction lawyer would cost 15K about...not worth it to TRY to get the 35K needed to fix the home!) — for " small"matters mediation is the way to go, do most of the legwork yourself to reduce legal fees.

Builders are not obligated to complete every home detail for the property to be "habitable," and buyers may be left responsible for unresolved issues and Perry Homes is THE worst. Lennar by comparison sends in contractors to repair damages RIGHT AWAY/ as soon as they get a warranty request, So did Dr. Horton. See pics of what our "New" home looks like 4 years later and read google corporate reviews.

Our home has cracked floor tiles that run all the way across our floor from our kitchen, living room and media room. The cracked tiles are running from one side of our house to the other side and also in our middle bathroom. This doesn’t qualify to be fixed in our case even though we are only 5 1/2 years into our warranty. They did have an engineer come and evaluate but the formula that they use (deflection and tilt) our home doesn’t qualify. We would have met the criteria if we had went with the other builder. Matter of fact we would have met the criteria for piers a year ago when we put in our first foundation claim even before our floor tiles started cracking and popping just by the sinking of our house.

They do not use the formula of deflection and tilt and just fix it if it has sunk by so many inches. I know that we have over 30,000 in damage to our home and they are saying no to us that it doesn’t reach their formula guidelines. I don’t know about you but when your floor tiles are cracking and popping all the way across your home I think you have a foundation problem! Sadly they don’t make our floor tile anymore (and Perry knows this and is okay with this) so this is going to be a huge expense if we choose to fix it. We aren’t the only unhappy Perry Home buyers in our neighborhood, matter of fact Perry Homes disappeared and aren’t building homes in our neighborhood anymore. There are all kinds of stories and speculation in our neighborhood about why they disappeared but I have a feeling I know why. Of course hindsight is 20/20, I wish so badly that we would have went with the other builder. We live in the Northern Dallas area.

This has been a living nightmare for 2 1/2 years of going back-and-forth fighting them. My family and I all sleep in the living room on beds because we can't sleep in any other rooms. We can't even breathe. Chronically sick and we are in lawsuit against Perry but they're so cheap and don't wanna budge. They're gonna drag this out so that we can suffer as our health is quickly declining. They are greedy builders, and I think the daughter has frankly run the business straight into the ground since her father passed. I've seen nothing but horrible reviews. In many other people with claims just like mine with Perry. These houses are built crappy and are not worth what they cost. I pray Perry does what's right and settles with us so that we can move out of our house and rebuild our health before it's too late. Shame shame on Perry homes. Do better. You are ruining people's lives!!!!

I waited now 5 months for a written documentation and TODAY Perry Homes wanted to go access my house again and view and assess all topics from the report in an additional 0.5 day (always the easiest way to use up the customer's time instead of looking things up). Then I asked if they could look up their documentation and it became clear that minimum 3 very important topics were never touched(!!!). I am 99% sure there will be more because things were absolutely not documented but let's see.

Regarding the other warranty topics: instead of solving or repairing the warranty topics, every couple of weeks they invent another reason why the topic needs to be assessed again instead of just solving it. There is a huge lack of customer support and you will have to fight for warranty, although they promise it. (Look up lawsuits against them.) Personally, I have the feeling they delay it on purpose. It might be because of race or gender or something else. But this is not proper business behavior.

There is no project management. Perry Homes e.g. plans to do the grouting and the week later remove tiles which would make no sense but also is accompanied by various worker visits that are not reasonable. I had workers in the house for over 45 days for few topics which made it hard to live in. WITH ALMOST NO OUTCOME - the topics are still running! Almost everyone was under qualified and broke more and left more dirt than work was done.

If you decide to buy Perry Homes be prepared to document everything which is very time consuming. But if not they will not remember most of the promises they made during one of the many assessments. ALL IN ALL A HORRIBLE EXPERIENCE. WOULD NOT RECOMMEND. STEP AWAY AND BUY WITH ANOTHER BUILDER OR REMODEL A HOUSE (IT WILL BE FASTER THAN LIVING IN A PERRY HOME with all the quality issues).

Vanessa