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Reviewed July 19, 2020
I subscribed to their service when I was selling my home by owner. In May I received an offer on my house which I accepted. I contacted HomeFinder through their "Contact Us" tab on their website. I asked to have my subscription cancelled. I did not know it until I checked my credit card statement in July that they did not cancel my subscription as requested. Instead they charged me for June and July. I contacted them by email this time and asked for a refund for the two months. The Director of Customer Support responded that they had no record of my request. When I responded that you don't get a copy when you respond through the website, he responded that I need to provide proof of my request. My response was why would I want to continue the service after I sold my home? So now I have to dispute the charges.
Reviewed May 13, 2019
I was directed to Home Finders due to a rental property I found on Zillow. I was unaware when I made my first phone call to Home Finders that the home found on Zillow was not just a rental property. The phone rep led me to believe that I needed to pay $129.00 to fill out an application to apply. I paid and when I got on the website I learned that this was not a simple rental app for the house that was listed on Zillow. I immediately called back and told them I was not interested in this service. The rep told me it was not a problem and I could get a refund. She told me that I needed to call customer support because they would be the one to issue a refund. Well... this is what I did for 3 days.
Customer Support kept telling me to call Home Finders and Home Finders kept telling me to call Customer Support. After that I was directed to send an email on the website, so I did. I received an email 4 days later from a "Daniel D" with some random Yahoo address. He explained, "I use Yahoo to make sure my emails are not filtered as spam." We sent several emails back and forth and he was talking in circles. I cannot tell you the level of anger this Dan character had me at. He kept asking me the same questions. I asked for a detailed summary of the services I was provided in the 10 mins it took for me to call back for a refund. I was told "I apologize that you changed your mind within 10 minutes as you say, but there is no way to quantify or qualify that this is the case".
In another email I was told that I received services because I logged in. I said I logged in to look for my ** refund. Anyway the end result is I did not receive my refund. This company is not legit and is out to steal your money!!!! I am warning everyone to steer clear. Now I'm calling the BBB. It would not let me submit this unless I entered at least 1 star. No stars from me!!!!
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Reviewed July 26, 2018
I set this up for 1 month, they set you up for automatic renewal. We need law that should state if you are setting up for automatic renewal then email should be sent to the customer. Your account on their site is very hard to navigate. Emails sent to cancel - but appear to be lost. Not one lead from this website. Waste of money.
Reviewed July 18, 2017
I am a local builder and I reached out to New Home Finder to have our information included on their site. They never got back to me or even attempted to call me back. This is the typical scam type company that is trying to push you to over priced nation builders. It is a shame that this is what our industry has come to. CONSUMERS BEWARE!!!
Reviewed Sept. 30, 2016
Easy to bring up location and find houses for sale. Also had a map you could locate a house by price. It made the process easier when searching. I like the way you could upload many pictures. It makes for a great selling point. It offered the seller a lot of options for putting down information also. The quality of the pictures were nice as well as all the information that was listed on the house. I liked that it was not hard to maneuver through the website. The listings seem to be up to date. I am able to see a few different houses each time I am looking. The information is accurate. The houses have a lot of great information in the listing.
Reviewed Sept. 29, 2016
It was easy to navigate and gave an easy path to follow depending on the selections you made. Many helpful tips along the way and the selection of choices and varieties throughout the process made navigating the site incredibly easy and fun. The selections and choices were easy to follow and get to and the variety of different housing choices was also refreshing. Several other sites work much more difficult to follow along with. Very fun to use. I would highly recommend the site due to its overall ease-of-use and again, the variety of selections it had plus the way it was created made it easy to follow along when you made your selections. When I was on the site, I used it to track down and find information about several homes and condos and apartments. When I went out to look at the specific housing choices I had made online, everything I saw on the site was there.
Reviewed Sept. 28, 2016
Very good spelling. Awesome facts. Straight to the point. Tells you everything you need to know. Doesn't give you false quotes. Has the right feel to the pictures and website. It support to the people. It easy to use and to navigate. Never has to restart the website like others. Has all the awesome information you need right away. The quality is well neat, not too bad. It can get better like more pictures, more information, the product location and whereabouts and so on. As I look on the website it still needs to get better. It's a website that comes a long way. It just needs to add a touch up or two.
Reviewed Sept. 27, 2016
The website's layout and platform work flawlessly. Easy to navigate and find exactly what you're looking for. Results seem current and reliable. As a buyer I would think the selling portion of it is just as good and reliable. I know if I were to sell in the future it would be the first place I would go to. All the results are current and checked out just fine. I have never received a result that was outdated so I'm very satisfied with the quality. I haven't got 1 that was incorrect thus far so I would say that's very accurate.
Reviewed Sept. 26, 2016
We were looking for a new home and had heard that this was a good service to help us. They were many homes in our price range and how much room space they had... They have great support for sellers! Very easy to get your home uploaded to the site and gave a lot of options to where to place it so it would go into the right democratic areas. Very high quality service! We would recommend them to anyone and we will use them again when we sell and buy another home. Uploading pictures is easy and they have very helpful inscriptions to properly list your home! We were very impressed with the sites accuracy. Showed homes clearly and with the right directions to locate the home we were looking at the time.
Reviewed Sept. 25, 2016
I was able to look up and find homes available in my area easily. The information on each house with pictures was also great. When I wanted to contact owner to see what price they wanted it was also made fairly easy with this website. I'm glad to have found it soon in the process of choosing a new home as I didn't need to use any others because this one had exactly what I needed.
I'd say this website is top notch quality. Looking for a home was easier than I ever thought it would be. I'm not so sure any other source would have been able to deliver quite as much as this one. If and when I ever have to buy a new home I will definitely return because of this. Some sellers were more truthful than other but really what else can you expect when they are trying to get top dollar for their homes? I don't believe this to be the website's fault but more of the human condition.
HomeFinder.com author review by ConsumerAffairs Research Team
HomeFinder.com collects listings from partner newspapers, realtors, the Multiple Listing Service (MLS) and other sources. It makes those listing available to consumers on a single website. The site has tools for homebuyers, renters and real estate professionals. The company was founded 1997 and is owned by Gannett Co. Inc., The McClatchy Co. and Tribune Co., with headquarters in Chicago.
Property type choices: When searching for a home on the website, users can choose from a wide variety of property types including single family homes, row houses, co-ops and more. Users can search for a single property type or multiple different types.
Mortgage quotes: Interested house hunters can request a mortgage quote online. Users simply fill out an online form, and up to four lenders will contact them with quotes. Quotes are confidential and no obligation.
Resources: The HomeFinder.com website has resources to help homebuyers of all types, from first-time buyers to those looking at foreclosures and short sales. Consumers can access these resources for free.
Local Info: Each property listing on the website features a Local Info section, which includes demographic information about the neighborhood. Information includes the median age of homeowners, the percentage of homeowners with children, the median household income and the percentage of homes in the area that are rentals.
Account features: Users can set up a free account on HomeFinder.com to save properties, add private notes about properties and receive notifications about new listings that meet their criteria.
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