U-Pack

Not only was the few hours away going to cost us another $2000 to ship it but they would not prorate the 10 days of storage we used. They said we owed the entire 500. I asked for Neils managers information and he refused to provide it. He said I wouldn’t get a different answer from them. He would not provide a last name. He also said, it was written in our contract that they don’t prorate storage. Considering that storage was never discussed, the representative that organization the storage for us, never mentioned that. Yes, this situation was something we were going to have to accept and pay the additional money for but this company took advantage of our back circumstances. So all together almost $6000. They should be ashamed. Covid put us in a bad situation and upack was happy to reap the benefits.

I called for them to pick up after loading and had to follow up because by 4 pm (on the day of pickup) they had not arrived. When I called them, the person whom I spoke to wasn't aware that I had a pickup and they came late that evening, around 8 pm and picked up the trailer. They never told me that I would need to pay an additional $1,000 because they said that I used 16 feet. I called to check on the arrival time and the space used, and that's when I found out I owed them the additional $1,000. They gave me $100 discount and said that was all that they could do. I would never recommend them to anyone. Beware.

Seems like they are nice guys and all and reassure us that they often do this long distance move and not to worry. He said he will be able to load the truck on Jan 29th around 7am to 9am and have it delivered and unload to our new home in TX around February 8th. We accepted and we started packing and all. Mind you we call at least 3 weeks ahead to plan this.

Now let's fast forward this to Jan 24th Wednesday before the big moving date Monday Jan 29th pickup. The owner calls me up and tells me that he lost another big shipment that was supposed to go South with our stuff because our load was not very big. He ends up saying as a courtesy call he will still be able to pick up our things on Jan 29th but will only delivered our things around February 19th. That's if he can sign up another household to go South with our things!!! 3 long weeks minimum to wait without all our house belongings 2000 miles away. We were furious! He said he will make some calls to a sister company called Ray the Mover in Manchester NH. (Another lying and no ethic company btw. That's another story.) We are only few days away from the move and we have a bunch of our pets to drive cross country for 27 hours and we won't have our things at least for another 3 weeks!

We are panicking, furious, disappointed and worried. We tried to call him back the next day Thursday Jan 25th, the following day after Friday Jan 26th to no avail the owner Patrick Breen and his sales guy Zack never answer or call back. Friday all morning I call all different local movers but with no success due to last minute notice. No one has availability to move us in three days which would be Monday Jan 29th. We freaked out, I drove to Preferred Movers in North Hampton 10 min away... And tried to see if the owner was there or Zack his sales guy. Only to find out that none of those two were there but their secretary. I was upset but remained calm. Told the secretary about the situation and she tells me: That they rarely drive to TX and sometimes have shipments to FL only but don't believe they ever went to TX!

After she called Patrick the owner who would ignore our calls few days before our move he chickened out, didn't even have the courtesy to speak to me and I was standing there listening to his and her conversation. I canceled our reservation right on the spot and she gave me the excuse that he is having the flu and all but could still pick up our things Monday and ship it out whenever he finds another big load to ship out with our things! Not acceptable, disrespectful, unprofessional, and unreliable business.

After she hangs up the secretary had the audacity to offer me her own husband's phone number to help load our things into containers if we were to use U-PACK. She tells me to keep this between her and I because her boss Patrick doesn't know that her husband does work on the side... WOW. What kind of local business is this? Its own secretary/employee is trying to get her own husband some side business being her own boss back... NO THANK YOU. I left and went home.

At last we called U-PACK. A very nice man picked up and said they would be able to deliver Monday Jan 29th two small Relocubes to us right in front of our apt in NH but we will have to move load ourselves. At this point we needed to be moved out by then so we didn't care. My husband and I would do our own move. U-PACK texted me and an agent even called us 1 hour before they delivered the Relocubes. We're there on time, no hassle, placed right where we wanted them. We loaded both Relocubes to their fullest and only had to click a link and called U-PACK and set our containers to be picked up two days later Jan 31st and we didn't need to be present as we were leaving for a long road trip that same morning.

Our neighbor downstairs texted us few hours later to let us know the cubes were being picked up on time like U-PACK promised us. Guess what, the day before our shipment was dropped off they texted us that it will be delivered guaranteed date Monday Feb 5th!!! That's awesome. Arrived right on time, nice gentleman came and asked us where we want it to be placed. So it arrived Monday Feb 5th to TX from NH and we unloaded the containers and our cubes were picked up Wednesday Feb 7th without us being present. U-PACK WERE OUR SAVIORS. EXCELLENT customer service, RELIABLE, on time. They meant what they said and promised! We will definitely use them again. THANK YOU U-PACK TEAM.