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U-Pack

U-Pack

 4.0/5 (19 ratings)
  • 5 stars
  • 4 stars
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  • 1 stars
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About U-Pack

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

U-Pack is a flexible moving company that specializes in long-distance moves throughout North America. It’s an economical option for moving 100 miles or more, but the company doesn’t offer services for local moves. The company has two different types of equipment and completes most moves in two to five business days. Storage is available from U-Pack at its secure service centers.

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    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • Transparent pricing
    • Flexible storage options
    • Fast delivery times

    Cons

    • No locks on storage cubes
    • Local moves unavailable

    Bottom Line

    U-Pack offers flexible options and fast delivery times, which could make it a solid choice if you’re moving more than 100 miles and aren’t sure exactly how much space you’ll need for your things.

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    U-Pack Reviews

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    Page 2 Reviews 5 - 35
    Rated with 5 stars
    Verified Reviewer
    Original review: April 15, 2021

    These folks are the best, no hidden fees like others and they do not create stress to the customers' move, like the others do. They are the best. Your items are secure and safe and not thrown in some wooden crate.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: April 14, 2021

    They were exceptional young men that moved us. We have hospital beds which are very heavy. They sent three men due to the beds. It made the move go fast and smooth. The three men knew what needed to be done and they did it. Wouldn’t hesitate to hire them again if I moved. Fortunately I am done moving!!

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 21, 2020

    Unpack took advantage of us in Covid. We hired unpack to move us to Georgia. By the time we had arrived there our holder had contracted Covid and was going to be out of work for an unforeseen amount of time due to complications. We decided to head to my parents place in Florida till we could figure out a next step and asked unpack of storage was available. They told us 500/math. Once we got situated we requested it be shipped to the new address.

    Not only was the few hours away going to cost us another $2000 to ship it but they would not prorate the 10 days of storage we used. They said we owed the entire 500. I asked for Neils managers information and he refused to provide it. He said I wouldn’t get a different answer from them. He would not provide a last name. He also said, it was written in our contract that they don’t prorate storage. Considering that storage was never discussed, the representative that organization the storage for us, never mentioned that. Yes, this situation was something we were going to have to accept and pay the additional money for but this company took advantage of our back circumstances. So all together almost $6000. They should be ashamed. Covid put us in a bad situation and upack was happy to reap the benefits.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 24, 2020

    I found the service to be deceiving. They state that you will speak to a specialist who will assist you with finding the right amount of shipping space that you may need based upon what you're shipping. After speaking to them that I had 50-60 boxes and two large living room chairs, three TVs and some other small furniture, they told me that I would only need one storage container (ReloCube). The delivery of the container was 8 am-12 pm. They showed up at 3:30 pm and the container was not large enough for my boxes and furniture. They sent a 28-ft trailer for which I was first told that they would charge me the same price ($1989) for 643 sf (the paperwork said 9 linear feet).

    I called for them to pick up after loading and had to follow up because by 4 pm (on the day of pickup) they had not arrived. When I called them, the person whom I spoke to wasn't aware that I had a pickup and they came late that evening, around 8 pm and picked up the trailer. They never told me that I would need to pay an additional $1,000 because they said that I used 16 feet. I called to check on the arrival time and the space used, and that's when I found out I owed them the additional $1,000. They gave me $100 discount and said that was all that they could do. I would never recommend them to anyone. Beware.

    8 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 13, 2020

    UPack system "you only pay for the space you use on the trailer truck". Awesome prices and delivery times. The Best Moving service. You can rely on the delivery and pickup times. Would use again. Check out their reviews.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Oct. 7, 2019

    I used ABF to move my entire household belongings across country. I don't think they are a typical moving company as I had to load up the truck they provided and rove. But they were the least expensive and arrived On-Time and provided us with plenty of time to load and unload. If you cannot afford the cost of a full service Moving company, this is very good alternative to both a full service company and renting your own moving truck when moving across country.

    3 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Oct. 4, 2019

    There are very few guidelines for how to properly and safely pack your things included with the U-Pack pod. Other than that, it was very convenient to not have to rush through packing and loading, and I would highly recommend this moving system to anyone who can use it.

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    Rated with 4 stars
    Verified Reviewer
    Original review: Oct. 3, 2019

    I have used this company four other times and they were unwilling to give me a decent discount for a fifth time. All the moves were long distance and cost quite a bit. I was very disappointed they were unwilling to assist with a lower rate. The gentleman advised it was because of the time of year, which I was later told by another company should not have impacted the rate. The move was scheduled for November which is an off season for most companies.

    2 people found this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: Oct. 2, 2019

    As we've seen here, U-Pack is the cheapest and most satisfying price! Geda U-Haul is a big business service provider that also runs U-Haul. It's a bit more reliable. I also love the fact that when I call U-Pack's customer center, I don't get calls from India far away, and that fluent English-speaking Americans get calls quickly without waiting time. But, of course, we don't have that kind of 24-hour customer center. But it's about time I got there. I wanted to call you on a holiday in the U.S. and you answered the phone. Thank you so much.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 30, 2019

    I used U-Pack cubes to move from Tennessee to Utah. They dropped our two cubes off in Chattanooga TN. a week in advance which provided us plenty of time to get my home packed up. The cubes were then picked up the morning that I was heading out on my roadtrip from TN. to Indiana to visit family. Then I was off to Utah. After arriving in Utah my cubes were delivered to my apartment the next morning. I spent the next two days unpacking the cubes and they were then retrieved in a timely manner. Customer service was great. The entire move was seamless. Wonderful company to deal with and the entire move was right around 3 Grand. Considerably cheaper than any other moving company and I did my research on all my options. Thanks U-Pack for a wonderful long distance move!

    4 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Sept. 27, 2019

    We had a great move with U Pack. They helped us every step of the way and were great to work with. They worked with us on our delivery and pick up dates and we were settled in so much faster than ever before. Nothing even shifted in the move.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 25, 2019

    No problems with company. Very courteous employees. The truck was in good working condition. I would definitely use them again if I was moving although hopefully that won't happen anytime soon.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 24, 2019

    I have repeatedly used U-pack. Only once did they provide a trailer that leaked through the roof. I hire packers and loaders locally. Packers and loaders are more difficult to find quality. Trailers usually show up on time.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 8, 2018

    Let me start by saying that we are so thankful and appreciative of U-Pack company and awesome service! We have at first reserved a local business movers to completely move us from NH to TX Jan 29th 2018 a month beforehand to be prepared and all. The company in North Hampton NH is called Preferred Movers that claimed they do weekly long distances from NH to South of USA... The owner Patrick Breen and his sales guy Zack come to our 650 square feet apt in Hampton to give us an estimate and sign contract if we like his pricing on a Friday morning weeks before the big move date.

    Seems like they are nice guys and all and reassure us that they often do this long distance move and not to worry. He said he will be able to load the truck on Jan 29th around 7am to 9am and have it delivered and unload to our new home in TX around February 8th. We accepted and we started packing and all. Mind you we call at least 3 weeks ahead to plan this.

    Now let's fast forward this to Jan 24th Wednesday before the big moving date Monday Jan 29th pickup. The owner calls me up and tells me that he lost another big shipment that was supposed to go South with our stuff because our load was not very big. He ends up saying as a courtesy call he will still be able to pick up our things on Jan 29th but will only delivered our things around February 19th. That's if he can sign up another household to go South with our things!!! 3 long weeks minimum to wait without all our house belongings 2000 miles away. We were furious! He said he will make some calls to a sister company called Ray the Mover in Manchester NH. (Another lying and no ethic company btw. That's another story.) We are only few days away from the move and we have a bunch of our pets to drive cross country for 27 hours and we won't have our things at least for another 3 weeks!

    We are panicking, furious, disappointed and worried. We tried to call him back the next day Thursday Jan 25th, the following day after Friday Jan 26th to no avail the owner Patrick Breen and his sales guy Zack never answer or call back. Friday all morning I call all different local movers but with no success due to last minute notice. No one has availability to move us in three days which would be Monday Jan 29th. We freaked out, I drove to Preferred Movers in North Hampton 10 min away... And tried to see if the owner was there or Zack his sales guy. Only to find out that none of those two were there but their secretary. I was upset but remained calm. Told the secretary about the situation and she tells me: That they rarely drive to TX and sometimes have shipments to FL only but don't believe they ever went to TX!

    After she called Patrick the owner who would ignore our calls few days before our move he chickened out, didn't even have the courtesy to speak to me and I was standing there listening to his and her conversation. I canceled our reservation right on the spot and she gave me the excuse that he is having the flu and all but could still pick up our things Monday and ship it out whenever he finds another big load to ship out with our things! Not acceptable, disrespectful, unprofessional, and unreliable business.

    After she hangs up the secretary had the audacity to offer me her own husband's phone number to help load our things into containers if we were to use U-PACK. She tells me to keep this between her and I because her boss Patrick doesn't know that her husband does work on the side... WOW. What kind of local business is this? Its own secretary/employee is trying to get her own husband some side business being her own boss back... NO THANK YOU. I left and went home.

    At last we called U-PACK. A very nice man picked up and said they would be able to deliver Monday Jan 29th two small Relocubes to us right in front of our apt in NH but we will have to move load ourselves. At this point we needed to be moved out by then so we didn't care. My husband and I would do our own move. U-PACK texted me and an agent even called us 1 hour before they delivered the Relocubes. We're there on time, no hassle, placed right where we wanted them. We loaded both Relocubes to their fullest and only had to click a link and called U-PACK and set our containers to be picked up two days later Jan 31st and we didn't need to be present as we were leaving for a long road trip that same morning.

    Our neighbor downstairs texted us few hours later to let us know the cubes were being picked up on time like U-PACK promised us. Guess what, the day before our shipment was dropped off they texted us that it will be delivered guaranteed date Monday Feb 5th!!! That's awesome. Arrived right on time, nice gentleman came and asked us where we want it to be placed. So it arrived Monday Feb 5th to TX from NH and we unloaded the containers and our cubes were picked up Wednesday Feb 7th without us being present. U-PACK WERE OUR SAVIORS. EXCELLENT customer service, RELIABLE, on time. They meant what they said and promised! We will definitely use them again. THANK YOU U-PACK TEAM.

    2 people found this review helpful
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    U-Pack Company Information

    Company Name:
    U-Pack
    Website:
    www.upack.com