Tile Redi Reviews

Customer service is a joke. Purchased a shower base with them, and it has not shipped after the estimated shipping date, so I called customer service to check on the status. Managed to talk to some guy over the phone, and he said he would contact the warehouse and email me with the status of my order. No email received -- the guy completely ghosted me. So the next week I called again, a lady picked up the phone. She put me on hold and contacted the warehouse, and told me that it will be shipped on Wednesday. I waited until Thursday, there was still no shipping information, so naturally I tried calling them again. Now great, no one is picking up the phone. I called more than five times during their business hour, and even left a voice message, but no luck anyhow. I haven't received the product yet, so can't say much about their product, but their customer service is absolutely a disaster.

This company is terrible. Placed an order Dec 19, it just shipped today 30 Dec by ABF. Won't arrive until 6 January. No one answers their phone and they do not call you back. I would not recommend going thru them. Save yourself the hassle and time. You will regret using them. If I could give them a zero I would.

I Do Not Recommend Ordering From This Company. I placed an order on November 24th and never received any information about when my items would ship. When I finally reached out, I was told the package would be picked up that day, but I never received any tracking information or confirmation that anything was actually shipped. To make things worse, I was charged $25 in shipping for two single sample tiles — and still never received them. This lack of communication and follow-through caused delays in my project. I would not recommend ordering from this company.

Special ordered Tile Redi shower pan for remodel. Order confirmed Jan 30th.. Told it would be shipped by March 7th. Cut our vacation short to be here for delivery. Now we are being told order hasn't been made yet...

I ordered a shower pan kit with solid surface floor panels from them some time ago, but was only able to install the shower pan due to a personal situation. When I was able to get back to it, I discovered that I was missing a part. So much time had passed that I tried to find just the part for sale somewhere, but was unable to. I contacted them and ended up leaving a message as the first person I spoke to was unable to help me. Shortly thereafter, I received a shipment notification soon followed by the missing part on my doorstep. I was so glad that I had purchased directly from them! My shower pan looks beautiful and I am looking forward to finally finishing my master shower!

Fantastic quality at an affordable price. I bought a set of bathroom faucets from this website, and I couldn't be happier with my purchase. The craftsmanship is excellent, and they look great in my bathroom!!!!

Initially ordered a 32 inch shower pan even though there was a time crunch. After it was shipped, we decided a 34 inch was better and called to see what we could do as time was of the essence. We were told we would have to send an email and they would contact us in a day or so. After reading these reviews we decided to cancel everything and let the contractor use a different solution. Called the freight company and told them to return to sender. A few days later, we received a phone call from the director of marketing offering to make it right. She said that they were making changes and realized they needed to improve on their service. Giving them 4 stars because they did the right thing but too late as our shower was already too far along. Cannot rate 5 as we never used the product but since most of the bad reviews are about their service, I wanted to tell our story.

Customer service agreed to return my duplicate show pan but then never sends RMA or returned phone calls. Whatever happen to pride in your work and the moral responsibility to your customers by standing behind your product.

My sister-in-law and I are doing a remodel. She ordered the shower pan and bench from Tile Redi online. They said it would arrive in 3-10 days, I took several emails and attempts at phone calls to find out where it was. It took 3 weeks to receive everything. Once we received it, our plumber and tile guy told us the only way it would work is if we came up from underneath the shower pan which meant we would have to drill a hole in the room below the bathroom. Really????

My client ordered a Redi Tile shower pan which requires using epoxy thinset. I wanted to avoid setting a very thin hex mosaic tile using epoxy on the floor and curb, so I enquired if Redi-Epoxy is compatible with Kerdi fabric. My plan was to laminate the Kerdi fabric to the floor and curb with epoxy, and then use portland cement based thinset to set my tile and edging. Two different tech support people said Redi Epoxy is compatible with Kerdi, but when I told them what I had in mind said that wouldn't work: that it would change the pitch of the pan and void the warranty! I said, what? Neither of the tech support people would concede that this was nonsense. Neither of them was capable of telling me why, exactly, my plan would not work.

I don’t recommend this company at all. I wait over 6 weeks for the shower pan which put my project way behind and when I finally get the product the drain hole is 4” off center which will throw off all the tile on the base. I paid $1,000 for this product and would expect it to be right. Now I’m getting the run around with the company. I’ve been passed from person to person and all they offered was a small discount. DONT USE THIS COMPANY!!!!

I have ordered 2 of the 36" x 60 Redi trench shower pans with Oil Rubbed Bronze grates in the past two years. In the year and a half since I installed the original pan the paint finish is coming off of the oil rubbed bronze finish. With just normal wear, soap and water. I have a 3" x 4" section with no paint finish remaining. I have been in contact with customer service. Since I ordered their product through Home Depot, Tile Redi will not stand behind their product. Because I ordered through another retailer, Tile Redi says I have to work through Home Depot to correct. To me this is very poor customer service that they won't stand behind their products. A lesson learned only too late in the game. Hopefully this will help someone else if they are considering installing any of their products.

We remodeled our bath and replaced the pop-in shower with tile. I purchased this product after searching online for a shower floor pan. I had never made a floor pan so to purchase one ready made was the way to go for me. I read a lot on installation from on-line sources and watched the company videos and others on You-Tube. I followed the instructions as everyone recommended (because I had no experience in doing this) and I must say it worked great. I have read some of the other reviews and I can say I did not have their issues. I did not have to call customer service so I cannot provide a review on their support. This shower has been in use for 4 years and no problems. We are getting ready to redo another shower and will purchase this floor pan again.

Saw the product. Thought wow that’ll save time and headache. Bought my 60x42 pan. Then after reading horror stories on the web concerning problems installing I followed my own gut. First, the bottom of the pan is too slick with no cavities for the thin set to flow through and lock to the floor. The solution I used was to drill 1/4 inch holes all through the curb ribs (obviously from the bottom) and through all the others that could be done without penetrating the pan. Everywhere else I dimpled with the bit..

Looked good coming out of the box until I put it in place and found that my 42 inch center drain was not centered from the back wall, it was 19 inches placing it dead center of the I beam supporting my first floor. The company said "you had every opportunity to review the spec sheet", instead of understanding the English language that center means center. Instead of listening, they simply kept saying I had every opportunity to read the spec sheet, which is not part of the ordering process, but is available. The ordering process says center and now I am out $800 because they do not understand our language nor the implications of their own wording. Terrible customer service.