About Tile Redi
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Customer service agreed to return my duplicate show pan but then never sends RMA or returned phone calls. Whatever happen to pride in your work and the moral responsibility to your customers by standing behind your product.
My sister-in-law and I are doing a remodel. She ordered the shower pan and bench from Tile Redi online. They said it would arrive in 3-10 days, I took several emails and attempts at phone calls to find out where it was. It took 3 weeks to receive everything. Once we received it, our plumber and tile guy told us the only way it would work is if we came up from underneath the shower pan which meant we would have to drill a hole in the room below the bathroom. Really????
So we went to return everything since this was never explained. Now the fun really began. Can't get returned phone calls, emails and the RMA sent says there will be a restocking fee of 20% plus shipping. We paid $705 for the pan. It will cost $140 in restocking fee plus $317 in shipping costs. They offered $135 shipping but since NO ONE returns emails or phone calls, it is difficult to ship back at that price! I guess once you pay them, they don't care what happens...or at least that is the impression they give. So far, I am not impressed with the quality of customer service and my plumber and tile guy aren't impressed with the product.
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My client ordered a Redi Tile shower pan which requires using epoxy thinset. I wanted to avoid setting a very thin hex mosaic tile using epoxy on the floor and curb, so I enquired if Redi-Epoxy is compatible with Kerdi fabric. My plan was to laminate the Kerdi fabric to the floor and curb with epoxy, and then use portland cement based thinset to set my tile and edging. Two different tech support people said Redi Epoxy is compatible with Kerdi, but when I told them what I had in mind said that wouldn't work: that it would change the pitch of the pan and void the warranty! I said, what? Neither of the tech support people would concede that this was nonsense. Neither of them was capable of telling me why, exactly, my plan would not work.
I don’t recommend this company at all. I wait over 6 weeks for the shower pan which put my project way behind and when I finally get the product the drain hole is 4” off center which will throw off all the tile on the base. I paid $1,000 for this product and would expect it to be right. Now I’m getting the run around with the company. I’ve been passed from person to person and all they offered was a small discount. DONT USE THIS COMPANY!!!!
I have ordered 2 of the 36" x 60 Redi trench shower pans with Oil Rubbed Bronze grates in the past two years. In the year and a half since I installed the original pan the paint finish is coming off of the oil rubbed bronze finish. With just normal wear, soap and water. I have a 3" x 4" section with no paint finish remaining. I have been in contact with customer service. Since I ordered their product through Home Depot, Tile Redi will not stand behind their product. Because I ordered through another retailer, Tile Redi says I have to work through Home Depot to correct. To me this is very poor customer service that they won't stand behind their products. A lesson learned only too late in the game. Hopefully this will help someone else if they are considering installing any of their products.
We remodeled our bath and replaced the pop-in shower with tile. I purchased this product after searching online for a shower floor pan. I had never made a floor pan so to purchase one ready made was the way to go for me. I read a lot on installation from on-line sources and watched the company videos and others on You-Tube. I followed the instructions as everyone recommended (because I had no experience in doing this) and I must say it worked great. I have read some of the other reviews and I can say I did not have their issues. I did not have to call customer service so I cannot provide a review on their support. This shower has been in use for 4 years and no problems. We are getting ready to redo another shower and will purchase this floor pan again.
Saw the product. Thought wow that’ll save time and headache. Bought my 60x42 pan. Then after reading horror stories on the web concerning problems installing I followed my own gut. First, the bottom of the pan is too slick with no cavities for the thin set to flow through and lock to the floor. The solution I used was to drill 1/4 inch holes all through the curb ribs (obviously from the bottom) and through all the others that could be done without penetrating the pan. Everywhere else I dimpled with the bit..
Second I packed the ENTIRE Pan with thin set flush to the bottom. (I primed the concrete substrate the night before.) After laying bed with a 3/4 inch trowel, I glued the drain and set the base (a real ** by yourself). Leveled the base and screwed through the sides into the studs of the shower. Note. Frame up the shower as tight as you can so that you can do this without breaking the sides, also I put the screws in high enough that they would be covered by the flash kit.. Let it dry unmolested for 2 days! It is stuck and solid as a rock. They don’t supply enough epoxy for the shower so yes you’ll need another 6lbs at least. I used Laticrete 252 max with Kevlar. Best thin set I’ve ever seen. Takes 1 and 1/2 bags for this method. Just thought I’d throw that out there for someone who’s already bought the pan and knows that the instructions are questionable at best.
Looked good coming out of the box until I put it in place and found that my 42 inch center drain was not centered from the back wall, it was 19 inches placing it dead center of the I beam supporting my first floor. The company said "you had every opportunity to review the spec sheet", instead of understanding the English language that center means center. Instead of listening, they simply kept saying I had every opportunity to read the spec sheet, which is not part of the ordering process, but is available. The ordering process says center and now I am out $800 because they do not understand our language nor the implications of their own wording. Terrible customer service.
Bought this product after seeing in the store, and not looking it up and reviewing it, worst mistake of my life. First of all, it was a pain to install. Then came time to tile. I have the 5’x3’ double curb pan. The epoxy only covers 15-18 sq. feet, so needless to say it only covered the floor and none of the curbs. I called the company to tell them they needed to send me more and they treated me like crap. I felt like I wasn’t even talking to a professional Business. Needless to say I have to buy more epoxy after spending a Fortune On their product. Worst company ever. Stay away.
My contractor recommended the Tile Redi product and I was excited to use this product, it was a little bit more expensive than a regular wet bed installation but I was ok as I thought I am getting a superior product. That was a big mistake. About 6 months in the shower start to leak right at the threshold. I tried to use silicone around grout lines but the leak was still there. Eventually I had to rip the entire shower floor up to discover that the pan had small holes allowing the water to leak on the bathroom floor. POOR PRODUCT – AVOID AT ALL COST.
Tile Redi Company Information
- Company Name:
- Tile Redi
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