Tile Redi Reviews

Looked good coming out of the box until I put it in place and found that my 42 inch center drain was not centered from the back wall, it was 19 inches placing it dead center of the I beam supporting my first floor. The company said "you had every opportunity to review the spec sheet", instead of understanding the English language that center means center. Instead of listening, they simply kept saying I had every opportunity to read the spec sheet, which is not part of the ordering process, but is available. The ordering process says center and now I am out $800 because they do not understand our language nor the implications of their own wording. Terrible customer service.

Bought this product after seeing in the store, and not looking it up and reviewing it, worst mistake of my life. First of all, it was a pain to install. Then came time to tile. I have the 5’x3’ double curb pan. The epoxy only covers 15-18 sq. feet, so needless to say it only covered the floor and none of the curbs. I called the company to tell them they needed to send me more and they treated me like crap. I felt like I wasn’t even talking to a professional Business. Needless to say I have to buy more epoxy after spending a Fortune On their product. Worst company ever. Stay away.

My contractor recommended the Tile Redi product and I was excited to use this product, it was a little bit more expensive than a regular wet bed installation but I was ok as I thought I am getting a superior product. That was a big mistake. About 6 months in the shower start to leak right at the threshold. I tried to use silicone around grout lines but the leak was still there. Eventually I had to rip the entire shower floor up to discover that the pan had small holes allowing the water to leak on the bathroom floor. POOR PRODUCT – AVOID AT ALL COST.

Worst Customer experience throughout our entire bathroom remodel: Pan arrived three weeks late and cracked, shelves did not fit and were too bulky, salesperson pushed everything on us and wanted to make extra money, very little to no instructions on how to use or install. Finally, they would not even accept my return of the shelves and had the nerve to blame me for everything. Will NEVER do business with them again. Decent product, horrible customer service.

Installed a 36 X 72 barrier free shower pan in my recent bathroom renovation. One piece construction and is leak free. Very easy to install but you must follow the directions precisely. Base was put down in 3/4" mortar bed and left to cure 48 hours. The special adhesive is very sticky and messy. After a year of daily use we have had zero problems with flex, tiles popping or leaks. This has been a good product so far and would recommend it for those that do not want to build up their own shower pan.

I recently purchased one of their Tile Redi shower pans and am extremely dissatisfied both with the product and my experience dealing with the company. I found the product online and was intrigued by the concept. However, once it arrived I was immediately disappointed. The shower pan feels flimsy. Most concerningly, my contractor and tile guy refused to install it. He said he's worked with them in the past and won't install them because he stands behind his work. He said the shower pans still flex, even when installed correctly. He said my options were to use the largest tiles I could find, or just hire someone to build the shower pan in place. Turns out hiring someone to build a shower pan from scratch was CHEAPER than buying Tile Redi's poorly made product.

Through our contractor we got a Tile Redi pan for our master bath remodel. The install of the pan and tile went according to specifications. A few months after completion we began to notice a leak under the floor. After doing a "pond test" the leak is coming from underneath the tile somewhere. We initially contacted Tile Redi and were able to get ahold of VP of Technical Support (Keith). He assured us that this has never happened before and to send him pictures and the video that we took of the pond test.

Ordered the shower pan, comes with special glue for tiles. However they didn't give us enough glue to cover the surface of the curb. We had to order more and pay for it, further delaying the project. Then they promised to have it delivered ASAP but they didn't. Why can't they give you enough glue in the first place? What is wrong with these people, it's a simple measurement?

First they should change their name to Tile Redi to screw you. The lady at the return desk is unprofessional. She must be the same person all the other complaint are referring to. I ordered a shower pan with a bench kit. The shower pan was cracked when I got the delivery. I was told I would need to wait one and a half months for a replacement. I figured she told me this in hope I would not send the damage shower pan back. They want me to pay a 20% restocking fee for the bench and the other parts of the kit. Also they want me to pay over $100.00 to ship the bench back. The bench is a part of the kit and the kit was in part damage and they're not able to replace the damaged shower pan in a timely manner. Therefore they want to pass the buck on to the customer. Talk about not standing behind your own product.

I ordered an tile ready base on a Monday. By Weds the client changed their mind. I called to cancel within 48 hrs and was told item shipped and there is a 20% restocking fee for the return. I was told it shipped already and that the policy. I asked for a mgr and was told he would call. He never called. I told them I never even received item and that this is ridiculous. They rerouted the item back to them and charged me delivery fee AND 20% restocking. I could understand the delivery but 20% for an item I did not receive is a shakedown. I complained and said there is a 48hr waiting period on orders but to no avail. I WILL NEVER USE THEM AGAIN>>>

I ordered a 36 x 60 shower pan with a bench from Tile Redi. They sent me a 36 x 48 shower pan with a 12 bench. I called them to let them know they sent me a smaller pan than what I ordered. The lady I spoke with informed me I needed to include the size of the bench in the total measurement of the shower pan. I went on to explain to her that had I known this, I would not have ordered the bench because I wanted and ordered a 36 x 60 pan. My bathroom design has already been laid out to accommodate for the size of the pan. I informed the lady from Tile Redi that since this is her claim, I needed to return the product since what I have now is of no use.

The Tile Redi shower pan and associated products received, at a cost of $726.10 (Invoice **), were neither as advertised or described. Their return restocking fee is a ridiculous 20%, or approximately $145.22. In addition, returns are at buyer's expense. If the same shipper, the quoted return shipping cost is $322.64. So, returning the items purchased would result in over a $467.86 loss. In my opinion, this company mis-represented their product, and make it way too costly to return their product if needed. Hence, I do not think they should be in business.

The shower niche was not as described, in that the dimensions given were the outer dimensions and not the compartmental dimensions. Therefore our soap dispensers would not fit and we called to find out how to return the product. During the call I was informed that RETURNS ARE NOT ACCEPTED. I inquired if this was posted with other sales information on their website. I was told that I was informed in the email I received confirming my purchase. So the only notification I had that returns were not accepted was correspondence I received from the company AFTER I already purchased the product.

Their website includes the offer for custom made shower pans and hypes how they can make what you need. What they don't say is that it is for builders and they do bulk work only. As an individual customer, they treat you just like a box store would, take what they have or leave it. For the price what they want, you can get better treated elsewhere.

The first pan Tile Redi sent us was a defective pan. The water pooled up on one side after it was tiled. It turns out the drain was sticking up a bit. We called the company and they told me to add up what it would cost to have it removed/replaced. This was a waste of time, as the boss had no intention of ever paying for the labor or wasted tile. It cost me hundreds of dollars in labor and material to remove it. Tile Redi sent a new one. The second one was broken in the box. Having learned our lesson, we tested the third one for draining and wouldn't you know that it also had a problem with water not draining (before we tiled). Everything was level, but water pooled up for over 12 hours. This time it took Doug three weeks to respond to me to tell me that they wouldn't do anything for me. They told me we could remove it, but since we didn't buy it directly from them, they couldn't guarantee that the company would refund our money. They don't care about the customer, and don't stand behind the product. Do not buy this. I rate it a zero because I still have a defective one installed. Luckily my contractor built a new slope so the tiled pan works. Be careful. Choose another product that works and has customer service.

I used the Tile Redi pan and it was the best and the easiest pan I have ever used. As for other complaints I have seen, I don't understand how someone lost the pitch. All Tile Redi pans are pre-pitched. I love this product and it's sad to see people who complain because they didn't read the simple instructions.

We ordered a shower pan online; it came and was cemented into place in our shower. At that point we realized it was flat and didn't have the built-in slope required for the water to run into the drain. The pan was already cemented in place and the shower walls tiled. We had to jury-rig the shower by building up a slope with tiles and shims; this may not hold up over time and is an imperfect solution at best.