SentrySafe Reviews

I was an employee at Sentry Safe for 27 yrs. They manufactured both plastic and metal security/fire safes. I worked on the assembly floor and have assembled every model safe the company made. Sentrysafe was a family owned company. The original name was John D. Brush. The company was in business for over 75 yrs in the Rochester NY area. In 2013 the company was sold to Master Locke. It was moved to Mexico. Up to this point the safe was a quality product. The company was known for its quality safes and customer service throughout the world. Master Locke does not care about quality as the Brushes did. Any safe made after 2013 I would not purchase as the care for the quality is not there anymore. It is embarrassing to read these reviews.

I purchased a digital SentrySafe - fire safe 18 months ago, lugged it home and set it up with some valuables inside. A month ago I needed to get inside, but no matter how hard I tried, it would not open. I called Sentry customer service at least 4 times. The first time they assured me that the problem was my brand new Kirkland batteries with 2028 expiration date were the problem. They said I must use only Duracell or Energizer batteries with an expiration no sooner than 2029. Then the Duracell batteries I bought didn’t work either.

This company advertise a great and safe product. This is very sad and misleading. I unfortunately trusted them only to be let down. The so called safe is crap. Someone just pried it open from the back, stole from me and put the safe back. If I didn't take it all the way out I would have never noticed it. Thanks for NOTHING.

I got this safe last year, now I'm getting around to installing it. I could not find a owners manual in the box which has some code I need to activate the safe. I called customer service to get the activation code and they want me to pay $35 for the code. Seems like a rip off. Now I have to pack it up and haul it back to Costco and return it. Seems like a lot of work for me and Costco because they have poor service. I would not recommend this SentrySafe after this experience.

Updated on 04/26/2020: Long story short my combination changed itself. I couldn’t get into the safe. The customer service confirmed this happens occasionally. But no worries, in about 10 minutes I cut through the side of the “safe” like Butter with a hack saw. I was robbed the day I bought this piece of excrement

Bought a Sentry Safe for my valuables. Always kept inside in my closet. The door fell off after I opening after being away for a couple of weeks. Sentry Safe offered 20% off of another safe comparable to the one I purchased. Why would I buy another safe that would fail in this way? It seems to be a common problem. I will replace this safe but from another manufacturer.

This safe malfunctioned from the moment it arrived at my home. I have fought with it for 2 years and am finally giving up. I STRONGLY urge you purchase a safe with a "tumbler" locking mechanism rather than a "battery powered" locking mechanism. I must say that the customer service team was very helpful but I had to speak with them way too many times. Let's face it, there are 2 important features of a safe: 1) Security 2) Reliability. This safe has been anything but reliable. You have been warned.

Sentry Safe stood behind there safe. The customer Service l received was outstanding. Employee Jenifer ** was outstanding to work with and resolved my issue with this safe. Returning and replacing safe at no cost. My interaction with Sentry Safe customer service was outstanding and we have settled this issue. Would recommend Sentry Safe as there stand behind there product. :)

I bought this, put the unopened box in office but didn't open it for a while and l didn't keep the receipt. Stupid me. I trusted this company. BIG mistake. I just called SafeSentry and told them it didn't include a key and so was useless to me. They didn't care or do a thing except to say it should have come with a key. WHICH IT DIDN'T AND THEY'RE DOING ABSOLUTELY NOTHING ABOUT IT! BUYER BEWARE, NON EXISTENT CUSTOMER SERVICE! DO NOT BUY!!!!

We purchased a SentrySafe about 2 years ago. We rarely open and close it. The plastic bar that you push in to actually open it was always kind of strange. You had to really push in hard to open. Well today it fell apart (kind of fell inside) to where you could not open the safe even when it was not locked. There was a slight gap and I had to pry it open then the cheap plastic plus metal lock/catch just fell apart. At least I was able to get important papers out. But the safe is garbage now.

Sadly, I purchased a Fireproof Sentry Safe about 3 years ago... Recently I went to unlock safe with key and the entire Plastic Locking Panel came out of safe into my hands... exposing the white cement-like material it was once secured to. JUST spoke with Sentry Safe CS Rep and was "politely" assured that since the one year product warranty is expired, Sentry Safe will not reimburse me at all, no credit towards replacement, no standing behind their product, no replacement, no honor.

We purchased our safe about 8.5 years ago. It was very dependable until it wasn’t. First call to Customer Service, they advised we purchase new batteries of a certain brand. When called back to say that didn’t work, they then said the batch of batteries/brand purchased did not work in their safe. Back to the store, replaced batteries with specific brand and year; still not working. Back to the store upon their recommendation for 9V battery to open the door (which we were able to do and get the goods out). Placing the specified batteries back in, safe now, again, not working. Very disappointing.

I am SO DISAPPOINTED in Sentry Safe. My husband passed away and I don't know where the key is to the safe. I have been using the combination. The battery ran down and to replace the battery, I have to get into the safe. After speaking to the Customer Service Support Team, they no longer have replacement keys to this model. WHAT!!!! I am SHOCKED! Seriously, I don't know what else to say. They said to contact a locksmith. I would think I would have been able to get a key forever. Just venting.... and so disappointed.

Do not under any circumstances buy a Sentry. Quality is a total joke! Has two 3/4" bolts on one side of door to impress you as secure but has only four small rivets holding door on the side you can't see. Supposed to be "a lifetime safe" but door just fell off in our hand. We contacted Sentry and rude, arrogant customer service would do nothing to repair or replace it. Do not buy Sentry/Masterlock.

This is my third safe. New to Sentry I am sorry to say. Took delivery on a 6+ cu ft and when I opened it the odor nearly knocked me out. It was such a toxic odor. I have never experienced anything like this with a safe. Customer Service took the whole thing quite lightly. They safes are made out of the country (so that excuses the toxic odor?), I should leave it open for some time, put baking soda in it and scrub it with a bleach mixture. Why should a customer be required to do all of this for a new safe that was $600. It is absurd. Never buy Sentry.

I lost the key to my safe back in December. I call the CS department. After waiting on hold for 30 min, I got a hold of someone. What should have been a 10 min conversation turned into an hour. After getting put on hold 4 times for 10=15 min each time, the guy then put in my order telling me it would take 10-15 business days to get a replacement key. Fast forward 20 days later, I call to see what's up. The second person I've now talked to about this now tells me that they have been out of the key for 3 years now and the order should have never been placed. She said she would contact me the next day after discussing alternatives with their key manufacturing department.

These safes are garbage, no matter what model you buy. Customer service is a joke. They will never respond to e-mail or phone calls. Don't waste your time or money. I tried contacting them several times and never heard from them. The gun safe is unreliable for even the simplest entry.

We bought 2 fireproof file cabinets at 2800.00 a piece a few yrs ago. We need a part so we called the company and first the representative didn't even know they had file cabinets then after the run around she told me, "We do not carry parts" so I asked to speak to a manager and put me on hold for twenty minutes after she told me a manager will call me back. Still waiting... I wish I did my research on this company so I would have bought from another manufacturer... I'm not done with them yet. I will call back weekly till I get the part that I need...

We just bought the safe today. It was a different safe than the one on the box. It didn’t open, didn’t turn on, no instructions and Customer service was closed so they couldn’t help returning it to where we bought it. Never buying this brand again.

My home was broken into, the safe was literally pried open. When I called SentrySafe about getting my money back, they tell me they don't cover thief. They say security protection. False statement. Please do not waste your hard earned money, because you will be very disappointed. This company does not stand by their products. This site will not submit my review without rating this company, so I have to give them a ???. They don't even deserve that. Now for the Better Business Bureau.

Contacted SentrySafe for a repair and they told me that they do not ever carry spare parts for any safe they sell. I pointed out that the safe that I have can be opened with only 2 of the 3 numbers in the combination being used. They could of cares less about that. They said to call a locksmith to have them fix it. I contacted a Locksmith and they said they would have to contact sentry for parts. Well Sentry has no spare parts for any safe that they make or sell. So upon telling Sentry this they said we will give you 20% off a new safe. I just spent $200 on the broken one 2 years ago.

I received by Sentry Safe T8-331 a couple of days ago. The cardboard box it came in was damaged and the manual missing (not Sentry Safe's fault). However I needed the factory combination code to change to a new code and that only appears on the back of the manual. I phoned support and got someone called Noel **. He was rude from the moment he answered and continued to be rude and unhelpful while I explained what happened - not what I expected after spending so much on their product!

How in the hell can a company stay in business and not carry replacement parts? The safe is only a few years old, and will only open with the emergency key!!! Really? No replacement keypads and they will not make any more. Stay away from this company!!

Quick Access Biometric Gun Safe - Please do not buy this product. It rarely opens via the biometric fingerprint. I have to try over and over if I want to use the very poor quality scanner. Support blames the battery born on date not being young enough. It simply does not work unless I use the key.

Is there any way to permanently disable the vacuum seal on my safe? I have a fireproof, very simple key operated, file size safe. I couldn't get it open and was really alarmed as all important papers are inside. The vacuum seal locked up. Called customer service, their answer was "turn upside down and spray with WD40". Being a senior woman, this was not an option. "Out of warranty. Call a locksmith" was what I was told. Safe is rarely used and is in my climate controlled home. Finally after a few weeks of periodically beating it with a rubber mallet, it opened. Piece of crap!!!

Bought this safe brand new - misplaced the manual - so can't even get in it to start with, so I called Sentry directly- they want to charge me $25-$35 for a new manual to get the first code. I laughed. I told him it's going back to the store I bought it from for a return! He said "well as long as you can lift it," and sort of laughed. I bought it. I carried. I'll return it. Haven't even used it & already Sentry lost a customer. Good start Sentry! I'll go to the bank & use a safety deposit box. It's less hassle.

I ordered this safe and waited a very long time to receive any confirmation. They debited my card but did not hear from them. After quite a while, I received an email that this product had been discontinued and they would refund my money. I have tried calling but can't get through. I have waited a very long time to have the 89.99 put back on my card. Nothing has happened, can you please assist me. My email is ** and my phone number is **. Thank you very much.

Sentry reached out and offered to fix everything. Currently would change my review completed after how helpful they were.

Ever since I bought my safe two years ago, I have never had any issues. My safe stays in my closet and I make sure to keep my valuables in there. It keeps my jewelry away from my child so she cannot touch them. Would highly recommend to a friend. Good price for the money.

Avoid at all cost buying an electronic keypad safe from SentrySafe. Purchased the product (model sfw123ftc) from Costco Canada just over 5 years and the electronic keypad failed to respond without any power. Called customer service to trouble shoot and was advised to get the freshest brand name battery (eg. Duracell, Energizer). Still no power to the keypad after the battery change. Called customer support again and we tried trouble shooting by removing the plastic keypad and connections. No luck again. Then they had the nerve to charge me $50 USD for replacement parts and cannot guarantee it will work. At this point, I am stuck with an unopen safe and a horrible product. SentrySafe does not seem to care and I am stuck with a lemon. On top of this, I searched youtube and found this safe can be cracked in under a minute with a powerful magnet. I will contact Costco to see if I can obtain a refund and update the review.