SentrySafe

Bad enough to buy a safe, heavy, get it in my truck, hoist it upstairs to my house, unbox.and no key, no owner’s manual and the combo does not work! So I’m thinking they have great customer service NOT! None of the phone numbers work, emailing doesn’t work, and they just don’t seem to care. I am totally returning this safe and I will leave a bad review every chance I can get. DO NOT BUY A SENTRY SAFE!!!! BUYER BEWARE!!!

I bought the home safe to store my important papers for fire and waterproof protections. I moved it into my house and never set anything up and just locked it with the key. I never moved the combination dial. However, when I used the key to unlock, my knuckle accidently moved the combination dial and it locked the safe up. I had all the papers still inside because I had not decided where to place it in my house. I did not know what combination was assigned to the safe so I went to the SentrySafe website to find out how to get it. I have to pay $30 to get them to email me my combination! The combination never worked! I tried over 30 times in a 3 day period and even had a friend try several times as well. No luck.

I received a Sentry Safe for a Christmas gift last week. This safe is not meant to store millions of dollars although you can if you don't tell anybody. However, it will slow a thief down if the thief is not a friend that knows you have a safe. How many burglars walk around ordinary neighborhoods with a skill saw and an extension cord trying to find a house with a safe. I have no issues with the manual combination and key. I didn't want digital. So here we have it. It was not expensive, it's the perfect size, and it will hold my few trinkets. I'm cool.

I lost the combo to my Sentry Safe. Based on my older model the website instructs me to call in for assistance. I have been calling and emailing for 2 ** months and nobody picks up the phone ever and it does not matter if I'm hold over 90 ** minutes.

I purchased as a clearance item and was notified it was missing inside light. The store also said that I should be able to get a replacement through the manufacturer. I contacted the manufacturer and they said take it back and get a refund as they will not provide me with one.

I was an employee at Sentry Safe for 27 yrs. They manufactured both plastic and metal security/fire safes. I worked on the assembly floor and have assembled every model safe the company made. Sentrysafe was a family owned company. The original name was John D. Brush. The company was in business for over 75 yrs in the Rochester NY area. In 2013 the company was sold to Master Locke. It was moved to Mexico. Up to this point the safe was a quality product. The company was known for its quality safes and customer service throughout the world. Master Locke does not care about quality as the Brushes did. Any safe made after 2013 I would not purchase as the care for the quality is not there anymore. It is embarrassing to read these reviews.

I purchased a digital SentrySafe - fire safe 18 months ago, lugged it home and set it up with some valuables inside. A month ago I needed to get inside, but no matter how hard I tried, it would not open. I called Sentry customer service at least 4 times. The first time they assured me that the problem was my brand new Kirkland batteries with 2028 expiration date were the problem. They said I must use only Duracell or Energizer batteries with an expiration no sooner than 2029. Then the Duracell batteries I bought didn’t work either.

This company advertise a great and safe product. This is very sad and misleading. I unfortunately trusted them only to be let down. The so called safe is crap. Someone just pried it open from the back, stole from me and put the safe back. If I didn't take it all the way out I would have never noticed it. Thanks for NOTHING.

I got this safe last year, now I'm getting around to installing it. I could not find a owners manual in the box which has some code I need to activate the safe. I called customer service to get the activation code and they want me to pay $35 for the code. Seems like a rip off. Now I have to pack it up and haul it back to Costco and return it. Seems like a lot of work for me and Costco because they have poor service. I would not recommend this SentrySafe after this experience.

Updated on 04/26/2020: Long story short my combination changed itself. I couldn’t get into the safe. The customer service confirmed this happens occasionally. But no worries, in about 10 minutes I cut through the side of the “safe” like Butter with a hack saw. I was robbed the day I bought this piece of excrement