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Don’t waste your money on this safe as if you have an electronic lock it dies every 4 weeks. They have told me they need special AAA batteries which I purchased and that Didn’t help. Ridiculous….special batteries….
Bad enough to buy a safe, heavy, get it in my truck, hoist it upstairs to my house, unbox.and no key, no owner’s manual and the combo does not work! So I’m thinking they have great customer service NOT! None of the phone numbers work, emailing doesn’t work, and they just don’t seem to care. I am totally returning this safe and I will leave a bad review every chance I can get. DO NOT BUY A SENTRY SAFE!!!! BUYER BEWARE!!!
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I bought the home safe to store my important papers for fire and waterproof protections. I moved it into my house and never set anything up and just locked it with the key. I never moved the combination dial. However, when I used the key to unlock, my knuckle accidently moved the combination dial and it locked the safe up. I had all the papers still inside because I had not decided where to place it in my house. I did not know what combination was assigned to the safe so I went to the SentrySafe website to find out how to get it. I have to pay $30 to get them to email me my combination! The combination never worked! I tried over 30 times in a 3 day period and even had a friend try several times as well. No luck.
I called their customer service line to speak to someone but after 30 minutes of being on hold for the NEXT rep and listening to their annoying instructions on various website assistance, I got my drill and began drilling the safe key lock out. I was so angry and no help was forthcoming from SentrySafe. I left the phone beside me while I was working and about 10 minutes after I started ripping the safe apart with a crowbar, they actually answered my call. I informed them not to worry, I would never buy another one of their products and hung up. And I suggest NOBODY buy one of these safes! I lost close to $300 on a safe that I could not open without destroying it.
I received a Sentry Safe for a Christmas gift last week. This safe is not meant to store millions of dollars although you can if you don't tell anybody. However, it will slow a thief down if the thief is not a friend that knows you have a safe. How many burglars walk around ordinary neighborhoods with a skill saw and an extension cord trying to find a house with a safe. I have no issues with the manual combination and key. I didn't want digital. So here we have it. It was not expensive, it's the perfect size, and it will hold my few trinkets. I'm cool.
I lost the combo to my Sentry Safe. Based on my older model the website instructs me to call in for assistance. I have been calling and emailing for 2 ** months and nobody picks up the phone ever and it does not matter if I'm hold over 90 ** minutes.
I purchased as a clearance item and was notified it was missing inside light. The store also said that I should be able to get a replacement through the manufacturer. I contacted the manufacturer and they said take it back and get a refund as they will not provide me with one.
I was an employee at Sentry Safe for 27 yrs. They manufactured both plastic and metal security/fire safes. I worked on the assembly floor and have assembled every model safe the company made. Sentrysafe was a family owned company. The original name was John D. Brush. The company was in business for over 75 yrs in the Rochester NY area. In 2013 the company was sold to Master Locke. It was moved to Mexico. Up to this point the safe was a quality product. The company was known for its quality safes and customer service throughout the world. Master Locke does not care about quality as the Brushes did. Any safe made after 2013 I would not purchase as the care for the quality is not there anymore. It is embarrassing to read these reviews.
The company customer service is not helpful at all. They charge outrageous fees for lost keys or combinations. There is no support one on one anymore with a customer over the phone to help them with their problem. I needed a key a few weeks ago, they wanted 35.00 plus shipping for a key!!! I found the key elsewhere for 10.00. I would not recommend any Sentry Safe product produced after 2013.
I purchased a digital SentrySafe - fire safe 18 months ago, lugged it home and set it up with some valuables inside. A month ago I needed to get inside, but no matter how hard I tried, it would not open. I called Sentry customer service at least 4 times. The first time they assured me that the problem was my brand new Kirkland batteries with 2028 expiration date were the problem. They said I must use only Duracell or Energizer batteries with an expiration no sooner than 2029. Then the Duracell batteries I bought didn’t work either.
They suggested I lay the safe on its back and put 60-70 lbs of weight on it because sometimes the door gasket swells up, preventing the pins from disengaging. I put 100 lbs on the door for a week, but it didn’t help. Then they told me to try Energizer batteries because the nubs are shaped differently Duracell. Then they told me to stretch out the springs that hold the batteries in place. Finally they told me that even though this was the first time I was trying to open the safe, the warranty had expired and I was out of luck. At this point I took the safe outside and managed to open it with a sledge hammer. Without a doubt, this is the worst product I have ever purchased.
This company advertise a great and safe product. This is very sad and misleading. I unfortunately trusted them only to be let down. The so called safe is crap. Someone just pried it open from the back, stole from me and put the safe back. If I didn't take it all the way out I would have never noticed it. Thanks for NOTHING.
I got this safe last year, now I'm getting around to installing it. I could not find a owners manual in the box which has some code I need to activate the safe. I called customer service to get the activation code and they want me to pay $35 for the code. Seems like a rip off. Now I have to pack it up and haul it back to Costco and return it. Seems like a lot of work for me and Costco because they have poor service. I would not recommend this SentrySafe after this experience.
SentrySafe author review by David Chandler, Ph.D.
SentrySafe started manufacturing safes in 1930. Now, the company sells fire-resistant safes and secure storage solutions around the world. SentrySafe is owned by the The Master Lock Company.
SentrySafe alarm safe: The SentrySafe alarm safe emits a loud alarm when it is being tampered with. The alarm will sound if someone moves it, tries to pry it open or enters the wrong combination on the keypad five times.
Fire-resistant safes: Many products from SentrySafe are fire- and flood-resistant. SentrySafe sells fire-resistant safes with capacities ranging from 0.5 to 6.1 cubic feet. These safe can resist fire damage of up to 1850 degrees Fahrenheit for nearly two hours.
Other safes: SentrySafe also sells several different types of safes. Personal travel safes, home defense safes for handguns, filing cabinets and cash boxes are all available for purchase.
Lost key or combination service: If you lose your key or forget your combination, SentrySafe can help you fix the problem. Register your safe by entering your model and serial number. SentrySafe will contact you with further instructions to confirm your identity. This service costs $20 and takes about a week to complete.
Available retailers: You can buy SentrySafes at various retailers, including Walmart, Bass Pro Shops, Target, Costco, Lowe's and Amazon.
SentrySafe Company Information
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