SentrySafe Reviews

Purchased a digital safe for home use. It was delivered without an owner's manual (probably because it was a returned and re-packaged). The safe came locked. The combination is posted on the manual, which was absent. The over-ride key was inside the safe, not outside as advertised, and could not be used to open the safe and program a new, separate code. Was able to download a .pdf file of manual, but being a virtual document and not unique to my product, it had no code affixed. Had to call customer service, pay $31.75 on top of the purchase price to get code e-mailed to me. Recited my e-mail address to agent 3 times, once with radio call words for alphabetic characters, then never received e-mail. After 2 1/2 hours, called back and a different agent indicated that the first agent typed an incorrect e-mail address. Finally remedied with an unfair additional cost before even implementing service. Not very appropriate business sense here.

I wasn't able to open my safe. On Dec 5th, I called and talked to tech support named Josh. He was rude, impatient, condescending, and very unpleasant. I had the same experience with another staff a couple years ago. I would not buy another safe from them. P.S. Ginger P helped me order a set of keys. She was much better than Josh. Thank you, Ginger.

I have had my Sentry Safe for approx 10yrs, and has always been in a dry, cool room. Went to use it one day and the hinges rusted off, and the door fell to the floor. I call Sentry customer service and told them the problem and told them my problem and right away they said it was my fault and there must have been moisture or water in the room. The safe was in the same place for all these years. I would not recommend this product based on the customer service I received and the quality of the product.

Sentry safe is prone to rust. The finish will chip and peel off leaving an ugly rust finish. Customer support from the Master Lock Company is no help, and will blame you for the rust, even though the safe is kept indoors in dry environment. If I had to buy another home/office safe again, I would not choose Sentry. Inferior product.

This product and the entire company is ridiculous! You are wasting your time and money because the keys they provide do not work to unlock safes. The replacement keys do not work either. The customer service is piss poor as well.

I purchased model EF4738EL in 2018. This model is still being built. It has an electronic locking mechanism. It has always been difficult to lock, but it’s not a deal maker. A circuit board failed but they no longer have this part, even if you buy a new one. I was told it was no longer available from the factory in China. I would assume this could and probably does apply to other models. I now must use a key which is a hassle. Who needs a safe that cannot be repaired. Stay away from SENTRY SAFE.

Do not buy the Sentrysafe digital lock safe unless you want to risk being locked out! Despite entering correct code and trying several fresh backup batteries the safe wouldn't open. The 1800 number verified the freshness and type of my batteries and they could only suggest pushing the safe hard and putting it on its back, other I should "call a locksmith." After a lot of $$$$$ the locksmith forced the safe open.

My bad. I should have read the reviews before buying this worthless box. After 5 years it wouldn't open. Did the company stand behind their product? No way! Had to hire ($$$) a locksmith to drill the safe open. Don't waste your money.

DO NOT WASTE YOUR MONEY!! I received my safe and the keys don't work...they won't go in the slot. I called Customer Service. They were useless. They said I'd have to ship the defective safe back to them at my cost! I will be looking elsewhere for a better option.

The lock mechanism failed and when I called Sentry they tried helping me but in the long run had to pry it open. They would not replace the unit because of the faulty mechanism which I feel is very poorly made. Definitely would not recommend. I would send pictures but just tossed it the garbage and really don't want to dig it out.