SentrySafe Reviews

I would give you negative stars on this review if I could...your drop safe with 2 keys is the biggest hunk of garbage safe I've ever tried to use. The keys are made out of PEWTER. As far as I'm concerned the lock mechanism is hard and didn't work on one of the cylinders and it wouldn't open. I would have an easier time opening it with a sledge hammer...you need to seriously go over this one safe with your R&D team and address this issue ASAP...I've had other safes by your company before and they've worked fine. This one is so abhorrent that I won't buy another SENTRY safe again. You should be ashamed and embarrassed by this piece of SCRAP MEDAL you put out on the market shame on you!! I'm completely PISSED OFF at your company !!!@

I have had my safe for almost 10 years. Unfortunately I lost my tumbler key and called in and gave them all the necessary serial information in order to get a replacement key. I was literally in my safe the day before I lost the key. I got the new key and it didn’t work. They said that it is not the wrong key and that it must be a seized up lock. I asked if there is a chance that the lock would literally seize up overnight as I was just in it the night prior and they couldn’t give me an answer. The SentrySafe associate offered to send an alternative key. I of course didn’t receive anything so I call back and it turns out not only did they give me the wrong information but they don’t have any alternative key to send to me. They pretty much just told me what I wanted to hear and then we’re not going to do anything about it.

I’ve owned a SentrySafe that has been kept indoors in a climate-controlled living space its entire life. I’ve also followed recommended care, including using desiccant and opening the safe regularly. Despite that, the back of the safe has developed significant corrosion. The paint is flaking off, rust has progressed through the exterior, and even a structural foot/plug has detached.

Purchased a digital safe for home use. It was delivered without an owner's manual (probably because it was a returned and re-packaged). The safe came locked. The combination is posted on the manual, which was absent. The over-ride key was inside the safe, not outside as advertised, and could not be used to open the safe and program a new, separate code. Was able to download a .pdf file of manual, but being a virtual document and not unique to my product, it had no code affixed. Had to call customer service, pay $31.75 on top of the purchase price to get code e-mailed to me. Recited my e-mail address to agent 3 times, once with radio call words for alphabetic characters, then never received e-mail. After 2 1/2 hours, called back and a different agent indicated that the first agent typed an incorrect e-mail address. Finally remedied with an unfair additional cost before even implementing service. Not very appropriate business sense here.

I wasn't able to open my safe. On Dec 5th, I called and talked to tech support named Josh. He was rude, impatient, condescending, and very unpleasant. I had the same experience with another staff a couple years ago. I would not buy another safe from them. P.S. Ginger P helped me order a set of keys. She was much better than Josh. Thank you, Ginger.

I have had my Sentry Safe for approx 10yrs, and has always been in a dry, cool room. Went to use it one day and the hinges rusted off, and the door fell to the floor. I call Sentry customer service and told them the problem and told them my problem and right away they said it was my fault and there must have been moisture or water in the room. The safe was in the same place for all these years. I would not recommend this product based on the customer service I received and the quality of the product.

Sentry safe is prone to rust. The finish will chip and peel off leaving an ugly rust finish. Customer support from the Master Lock Company is no help, and will blame you for the rust, even though the safe is kept indoors in dry environment. If I had to buy another home/office safe again, I would not choose Sentry. Inferior product.

This product and the entire company is ridiculous! You are wasting your time and money because the keys they provide do not work to unlock safes. The replacement keys do not work either. The customer service is piss poor as well.

I purchased model EF4738EL in 2018. This model is still being built. It has an electronic locking mechanism. It has always been difficult to lock, but it’s not a deal maker. A circuit board failed but they no longer have this part, even if you buy a new one. I was told it was no longer available from the factory in China. I would assume this could and probably does apply to other models. I now must use a key which is a hassle. Who needs a safe that cannot be repaired. Stay away from SENTRY SAFE.

Do not buy the Sentrysafe digital lock safe unless you want to risk being locked out! Despite entering correct code and trying several fresh backup batteries the safe wouldn't open. The 1800 number verified the freshness and type of my batteries and they could only suggest pushing the safe hard and putting it on its back, other I should "call a locksmith." After a lot of $$$$$ the locksmith forced the safe open.

My bad. I should have read the reviews before buying this worthless box. After 5 years it wouldn't open. Did the company stand behind their product? No way! Had to hire ($$$) a locksmith to drill the safe open. Don't waste your money.

DO NOT WASTE YOUR MONEY!! I received my safe and the keys don't work...they won't go in the slot. I called Customer Service. They were useless. They said I'd have to ship the defective safe back to them at my cost! I will be looking elsewhere for a better option.

The lock mechanism failed and when I called Sentry they tried helping me but in the long run had to pry it open. They would not replace the unit because of the faulty mechanism which I feel is very poorly made. Definitely would not recommend. I would send pictures but just tossed it the garbage and really don't want to dig it out.

The safe DOES NOT WORK. I thought after a year or so that I had perhaps forgotten the code because it just will not open and, no, it does not need new batteries. After paying for the code, I realised I was entering the correct code all along. It just will not open, I think the lock is jammed. Am not able to get through to their customer service to figure out how to open this thing!!

I forgot the code to my safe, as well as the manual. Went to SentrySafe, and found I could buy a new one for $40. 2 weeks later no manual in the mailbox. Thinking I must have done something wrong. I did it again. Still no manual. Called them, it it went straight to voice mail, and was told the mailbox was full! I had to have a locksmith come out, which cost me $160. I now have invested more into getting the safe open, than what I paid for it. Worse, I don't trust the safe and will have to get a new one. My documents for our trust (for when we die) are in it!

Don’t waste your money on this safe as if you have an electronic lock it dies every 4 weeks. They have told me they need special AAA batteries which I purchased and that Didn’t help. Ridiculous….special batteries….

Bad enough to buy a safe, heavy, get it in my truck, hoist it upstairs to my house, unbox.and no key, no owner’s manual and the combo does not work! So I’m thinking they have great customer service NOT! None of the phone numbers work, emailing doesn’t work, and they just don’t seem to care. I am totally returning this safe and I will leave a bad review every chance I can get. DO NOT BUY A SENTRY SAFE!!!! BUYER BEWARE!!!

I bought the home safe to store my important papers for fire and waterproof protections. I moved it into my house and never set anything up and just locked it with the key. I never moved the combination dial. However, when I used the key to unlock, my knuckle accidently moved the combination dial and it locked the safe up. I had all the papers still inside because I had not decided where to place it in my house. I did not know what combination was assigned to the safe so I went to the SentrySafe website to find out how to get it. I have to pay $30 to get them to email me my combination! The combination never worked! I tried over 30 times in a 3 day period and even had a friend try several times as well. No luck.

I received a Sentry Safe for a Christmas gift last week. This safe is not meant to store millions of dollars although you can if you don't tell anybody. However, it will slow a thief down if the thief is not a friend that knows you have a safe. How many burglars walk around ordinary neighborhoods with a skill saw and an extension cord trying to find a house with a safe. I have no issues with the manual combination and key. I didn't want digital. So here we have it. It was not expensive, it's the perfect size, and it will hold my few trinkets. I'm cool.

I lost the combo to my Sentry Safe. Based on my older model the website instructs me to call in for assistance. I have been calling and emailing for 2 ** months and nobody picks up the phone ever and it does not matter if I'm hold over 90 ** minutes.

I purchased as a clearance item and was notified it was missing inside light. The store also said that I should be able to get a replacement through the manufacturer. I contacted the manufacturer and they said take it back and get a refund as they will not provide me with one.

I was an employee at Sentry Safe for 27 yrs. They manufactured both plastic and metal security/fire safes. I worked on the assembly floor and have assembled every model safe the company made. Sentrysafe was a family owned company. The original name was John D. Brush. The company was in business for over 75 yrs in the Rochester NY area. In 2013 the company was sold to Master Locke. It was moved to Mexico. Up to this point the safe was a quality product. The company was known for its quality safes and customer service throughout the world. Master Locke does not care about quality as the Brushes did. Any safe made after 2013 I would not purchase as the care for the quality is not there anymore. It is embarrassing to read these reviews.

I purchased a digital SentrySafe - fire safe 18 months ago, lugged it home and set it up with some valuables inside. A month ago I needed to get inside, but no matter how hard I tried, it would not open. I called Sentry customer service at least 4 times. The first time they assured me that the problem was my brand new Kirkland batteries with 2028 expiration date were the problem. They said I must use only Duracell or Energizer batteries with an expiration no sooner than 2029. Then the Duracell batteries I bought didn’t work either.

This company advertise a great and safe product. This is very sad and misleading. I unfortunately trusted them only to be let down. The so called safe is crap. Someone just pried it open from the back, stole from me and put the safe back. If I didn't take it all the way out I would have never noticed it. Thanks for NOTHING.

I got this safe last year, now I'm getting around to installing it. I could not find a owners manual in the box which has some code I need to activate the safe. I called customer service to get the activation code and they want me to pay $35 for the code. Seems like a rip off. Now I have to pack it up and haul it back to Costco and return it. Seems like a lot of work for me and Costco because they have poor service. I would not recommend this SentrySafe after this experience.

Updated on 04/26/2020: Long story short my combination changed itself. I couldn’t get into the safe. The customer service confirmed this happens occasionally. But no worries, in about 10 minutes I cut through the side of the “safe” like Butter with a hack saw. I was robbed the day I bought this piece of excrement

Bought a Sentry Safe for my valuables. Always kept inside in my closet. The door fell off after I opening after being away for a couple of weeks. Sentry Safe offered 20% off of another safe comparable to the one I purchased. Why would I buy another safe that would fail in this way? It seems to be a common problem. I will replace this safe but from another manufacturer.

This safe malfunctioned from the moment it arrived at my home. I have fought with it for 2 years and am finally giving up. I STRONGLY urge you purchase a safe with a "tumbler" locking mechanism rather than a "battery powered" locking mechanism. I must say that the customer service team was very helpful but I had to speak with them way too many times. Let's face it, there are 2 important features of a safe: 1) Security 2) Reliability. This safe has been anything but reliable. You have been warned.

Sentry Safe stood behind there safe. The customer Service l received was outstanding. Employee Jenifer ** was outstanding to work with and resolved my issue with this safe. Returning and replacing safe at no cost. My interaction with Sentry Safe customer service was outstanding and we have settled this issue. Would recommend Sentry Safe as there stand behind there product. :)

I bought this, put the unopened box in office but didn't open it for a while and l didn't keep the receipt. Stupid me. I trusted this company. BIG mistake. I just called SafeSentry and told them it didn't include a key and so was useless to me. They didn't care or do a thing except to say it should have come with a key. WHICH IT DIDN'T AND THEY'RE DOING ABSOLUTELY NOTHING ABOUT IT! BUYER BEWARE, NON EXISTENT CUSTOMER SERVICE! DO NOT BUY!!!!

We purchased a SentrySafe about 2 years ago. We rarely open and close it. The plastic bar that you push in to actually open it was always kind of strange. You had to really push in hard to open. Well today it fell apart (kind of fell inside) to where you could not open the safe even when it was not locked. There was a slight gap and I had to pry it open then the cheap plastic plus metal lock/catch just fell apart. At least I was able to get important papers out. But the safe is garbage now.

Sadly, I purchased a Fireproof Sentry Safe about 3 years ago... Recently I went to unlock safe with key and the entire Plastic Locking Panel came out of safe into my hands... exposing the white cement-like material it was once secured to. JUST spoke with Sentry Safe CS Rep and was "politely" assured that since the one year product warranty is expired, Sentry Safe will not reimburse me at all, no credit towards replacement, no standing behind their product, no replacement, no honor.

We purchased our safe about 8.5 years ago. It was very dependable until it wasn’t. First call to Customer Service, they advised we purchase new batteries of a certain brand. When called back to say that didn’t work, they then said the batch of batteries/brand purchased did not work in their safe. Back to the store, replaced batteries with specific brand and year; still not working. Back to the store upon their recommendation for 9V battery to open the door (which we were able to do and get the goods out). Placing the specified batteries back in, safe now, again, not working. Very disappointing.

I am SO DISAPPOINTED in Sentry Safe. My husband passed away and I don't know where the key is to the safe. I have been using the combination. The battery ran down and to replace the battery, I have to get into the safe. After speaking to the Customer Service Support Team, they no longer have replacement keys to this model. WHAT!!!! I am SHOCKED! Seriously, I don't know what else to say. They said to contact a locksmith. I would think I would have been able to get a key forever. Just venting.... and so disappointed.

Do not under any circumstances buy a Sentry. Quality is a total joke! Has two 3/4" bolts on one side of door to impress you as secure but has only four small rivets holding door on the side you can't see. Supposed to be "a lifetime safe" but door just fell off in our hand. We contacted Sentry and rude, arrogant customer service would do nothing to repair or replace it. Do not buy Sentry/Masterlock.

This is my third safe. New to Sentry I am sorry to say. Took delivery on a 6+ cu ft and when I opened it the odor nearly knocked me out. It was such a toxic odor. I have never experienced anything like this with a safe. Customer Service took the whole thing quite lightly. They safes are made out of the country (so that excuses the toxic odor?), I should leave it open for some time, put baking soda in it and scrub it with a bleach mixture. Why should a customer be required to do all of this for a new safe that was $600. It is absurd. Never buy Sentry.

I lost the key to my safe back in December. I call the CS department. After waiting on hold for 30 min, I got a hold of someone. What should have been a 10 min conversation turned into an hour. After getting put on hold 4 times for 10=15 min each time, the guy then put in my order telling me it would take 10-15 business days to get a replacement key. Fast forward 20 days later, I call to see what's up. The second person I've now talked to about this now tells me that they have been out of the key for 3 years now and the order should have never been placed. She said she would contact me the next day after discussing alternatives with their key manufacturing department.

These safes are garbage, no matter what model you buy. Customer service is a joke. They will never respond to e-mail or phone calls. Don't waste your time or money. I tried contacting them several times and never heard from them. The gun safe is unreliable for even the simplest entry.

We bought 2 fireproof file cabinets at 2800.00 a piece a few yrs ago. We need a part so we called the company and first the representative didn't even know they had file cabinets then after the run around she told me, "We do not carry parts" so I asked to speak to a manager and put me on hold for twenty minutes after she told me a manager will call me back. Still waiting... I wish I did my research on this company so I would have bought from another manufacturer... I'm not done with them yet. I will call back weekly till I get the part that I need...

We just bought the safe today. It was a different safe than the one on the box. It didn’t open, didn’t turn on, no instructions and Customer service was closed so they couldn’t help returning it to where we bought it. Never buying this brand again.