SentrySafe Reviews

I purchased model EF4738EL in 2018. This model is still being built. It has an electronic locking mechanism. It has always been difficult to lock, but it’s not a deal maker. A circuit board failed but they no longer have this part, even if you buy a new one. I was told it was no longer available from the factory in China. I would assume this could and probably does apply to other models. I now must use a key which is a hassle. Who needs a safe that cannot be repaired. Stay away from SENTRY SAFE.

Do not buy the Sentrysafe digital lock safe unless you want to risk being locked out! Despite entering correct code and trying several fresh backup batteries the safe wouldn't open. The 1800 number verified the freshness and type of my batteries and they could only suggest pushing the safe hard and putting it on its back, other I should "call a locksmith." After a lot of $$$$$ the locksmith forced the safe open.

My bad. I should have read the reviews before buying this worthless box. After 5 years it wouldn't open. Did the company stand behind their product? No way! Had to hire ($$$) a locksmith to drill the safe open. Don't waste your money.

DO NOT WASTE YOUR MONEY!! I received my safe and the keys don't work...they won't go in the slot. I called Customer Service. They were useless. They said I'd have to ship the defective safe back to them at my cost! I will be looking elsewhere for a better option.

The lock mechanism failed and when I called Sentry they tried helping me but in the long run had to pry it open. They would not replace the unit because of the faulty mechanism which I feel is very poorly made. Definitely would not recommend. I would send pictures but just tossed it the garbage and really don't want to dig it out.

The safe DOES NOT WORK. I thought after a year or so that I had perhaps forgotten the code because it just will not open and, no, it does not need new batteries. After paying for the code, I realised I was entering the correct code all along. It just will not open, I think the lock is jammed. Am not able to get through to their customer service to figure out how to open this thing!!

I forgot the code to my safe, as well as the manual. Went to SentrySafe, and found I could buy a new one for $40. 2 weeks later no manual in the mailbox. Thinking I must have done something wrong. I did it again. Still no manual. Called them, it it went straight to voice mail, and was told the mailbox was full! I had to have a locksmith come out, which cost me $160. I now have invested more into getting the safe open, than what I paid for it. Worse, I don't trust the safe and will have to get a new one. My documents for our trust (for when we die) are in it!

Don’t waste your money on this safe as if you have an electronic lock it dies every 4 weeks. They have told me they need special AAA batteries which I purchased and that Didn’t help. Ridiculous….special batteries….

Bad enough to buy a safe, heavy, get it in my truck, hoist it upstairs to my house, unbox.and no key, no owner’s manual and the combo does not work! So I’m thinking they have great customer service NOT! None of the phone numbers work, emailing doesn’t work, and they just don’t seem to care. I am totally returning this safe and I will leave a bad review every chance I can get. DO NOT BUY A SENTRY SAFE!!!! BUYER BEWARE!!!

I bought the home safe to store my important papers for fire and waterproof protections. I moved it into my house and never set anything up and just locked it with the key. I never moved the combination dial. However, when I used the key to unlock, my knuckle accidently moved the combination dial and it locked the safe up. I had all the papers still inside because I had not decided where to place it in my house. I did not know what combination was assigned to the safe so I went to the SentrySafe website to find out how to get it. I have to pay $30 to get them to email me my combination! The combination never worked! I tried over 30 times in a 3 day period and even had a friend try several times as well. No luck.