SentrySafe

I received a Sentry Safe for a Christmas gift last week. This safe is not meant to store millions of dollars although you can if you don't tell anybody. However, it will slow a thief down if the thief is not a friend that knows you have a safe. How many burglars walk around ordinary neighborhoods with a skill saw and an extension cord trying to find a house with a safe. I have no issues with the manual combination and key. I didn't want digital. So here we have it. It was not expensive, it's the perfect size, and it will hold my few trinkets. I'm cool.

I lost the combo to my Sentry Safe. Based on my older model the website instructs me to call in for assistance. I have been calling and emailing for 2 ** months and nobody picks up the phone ever and it does not matter if I'm hold over 90 ** minutes.

I purchased as a clearance item and was notified it was missing inside light. The store also said that I should be able to get a replacement through the manufacturer. I contacted the manufacturer and they said take it back and get a refund as they will not provide me with one.

I was an employee at Sentry Safe for 27 yrs. They manufactured both plastic and metal security/fire safes. I worked on the assembly floor and have assembled every model safe the company made. Sentrysafe was a family owned company. The original name was John D. Brush. The company was in business for over 75 yrs in the Rochester NY area. In 2013 the company was sold to Master Locke. It was moved to Mexico. Up to this point the safe was a quality product. The company was known for its quality safes and customer service throughout the world. Master Locke does not care about quality as the Brushes did. Any safe made after 2013 I would not purchase as the care for the quality is not there anymore. It is embarrassing to read these reviews.

I purchased a digital SentrySafe - fire safe 18 months ago, lugged it home and set it up with some valuables inside. A month ago I needed to get inside, but no matter how hard I tried, it would not open. I called Sentry customer service at least 4 times. The first time they assured me that the problem was my brand new Kirkland batteries with 2028 expiration date were the problem. They said I must use only Duracell or Energizer batteries with an expiration no sooner than 2029. Then the Duracell batteries I bought didn’t work either.

This company advertise a great and safe product. This is very sad and misleading. I unfortunately trusted them only to be let down. The so called safe is crap. Someone just pried it open from the back, stole from me and put the safe back. If I didn't take it all the way out I would have never noticed it. Thanks for NOTHING.

I got this safe last year, now I'm getting around to installing it. I could not find a owners manual in the box which has some code I need to activate the safe. I called customer service to get the activation code and they want me to pay $35 for the code. Seems like a rip off. Now I have to pack it up and haul it back to Costco and return it. Seems like a lot of work for me and Costco because they have poor service. I would not recommend this SentrySafe after this experience.

Updated on 04/26/2020: Long story short my combination changed itself. I couldn’t get into the safe. The customer service confirmed this happens occasionally. But no worries, in about 10 minutes I cut through the side of the “safe” like Butter with a hack saw. I was robbed the day I bought this piece of excrement

Bought a Sentry Safe for my valuables. Always kept inside in my closet. The door fell off after I opening after being away for a couple of weeks. Sentry Safe offered 20% off of another safe comparable to the one I purchased. Why would I buy another safe that would fail in this way? It seems to be a common problem. I will replace this safe but from another manufacturer.

This safe malfunctioned from the moment it arrived at my home. I have fought with it for 2 years and am finally giving up. I STRONGLY urge you purchase a safe with a "tumbler" locking mechanism rather than a "battery powered" locking mechanism. I must say that the customer service team was very helpful but I had to speak with them way too many times. Let's face it, there are 2 important features of a safe: 1) Security 2) Reliability. This safe has been anything but reliable. You have been warned.