Sears Home Services Reviews

I waited from 8 am to 5 pm for a service repairman to show up to fix the ice maker on our refrigerator. We have a warranty we bought when we bought the fridge. The serviceman never showed up. No call no nothing. This morning I received an email saying my service date was missed and to reschedule. Forget trying to call them and get a live person on the phone. I'll now pay to have my ice maker repaired out of pocket. Wasted warranty fee of over $200 and Sears is the worst company to deal with. I'm done with them and them giving not just me, but many others the runaround. Shame on this company.

Had them for 3 years - every time they didn't show at the first appointment I made (with an 8-5pm window). I had to struggle thru bots and AI to get it rescheduled to another 8-5 window 2 of the 3 times and the 3rd time they didn't show I couldn't even get through to them. It took me HOURS to figure out how to find a live person to call to cancel and then they charged me a $25 cancellation (administration) fee. Absolutely no respect for the homeowner's time and certainly did not give us any 'priority' for having a 'membership'.

Apr 16 repair arrived in the morning of the 8-5 time frame. Determined it was the Computer module bad on my Bosch dual fuel stove. We were told we would need to pay for the needed part and the labor to install right then (total slightly less than $800). We paid with credit card. He scheduled the repair for April 23, 8-5 time frame. On April 21, a package was delivered to the house. It was the repair part. This surprised us because we assumed it would be delivered to Sears Home Services. April 22, in the afternoon, we get email a text updates that our appointment for 4/23 would be rescheduled for 4/30 BECAUSE THEY HAD NOT RECEIVED THE PART!!

We attempted to have our washing machine repaired. Our original appointment had to be rescheduled twice due to delays in the receipt of parts. On our appointment day, the technicians were a no-show, and after using the telephone-added AI bot to successfully reschedule, we received a notice that the proported available time was not feasible, and to reschedule yet again. All told, we have been without a washer for 3 weeks. It is impossible to reach a live human being (excepting Consumer Affairs). This business model is not sustainable, and I would discourage anyone from using this service. We have learned our lesson and will not purchase any product which utilizes Sears Home Service as a third-party vendor.

I made an appointment about my dryer door. It would not close. I contacted Sears home service through Facebook marketplace. They sent me a reminder and I did not confirm I canceled. The morning of the canceled service, the repairman called and said he was 10 min away. I told him ok. He came. Told me I needed a new dryer then charged me $129. He did not fix a thing and was there for 10-13 min. Beware of using this service. It’s a scam. I scammed out of $129. I tried to call for my refund but they tried to charge me $5 to talk to a technician about it. To charge me to get my refund is another scam. So yeah, DO NOT CALL THESE PEOPLE, if your appliances need repair.

I moved from Cinch to Sears because cinch could never find a technician in a reasonable time. Went with sears because the techs are sears employees. And my experience getting a tech to come was much better. But their back end systems and web portal suck. Limited options to talk about your claim; the chat bot only has five categories with canned responses. On my most recent claim it took three calls to get a proper diagnosis. I ended up paying the diag fee twice because their system had no record of the first call. On the third call the tech ordered the required part. Part arrived quickly, but was not the correct part. I knew it when it arrived I can tell the difference between a belt and a pump. This was five days before the scheduled install of the pump so I tried to alert them that the wrong part arrived. Used their portal, thier sms system and the chat bot. There was no way to talk to a human and get this corrected.

I had an appointment today, originally it stated from 8:00 am until 5:00 pm. Then I got a notice yesterday that the window of time for my repair was 12 noon to 2:00 pm. I this morning got a text that the technician would be here at 11:45 am. I am still waiting! It is impossible to reach any human being in this setup, and even when I try to communicate through AI, I am only given choices, none of which is the choice that would work for me! I am so frustrated, because my appointment still says between 11:45 and 12:50 today! At this point, where do I cancel my Sears Home Warranty?

My refrigerator broke down. Sears sent a technician. He comes in and says I had a clogged drain. Easy fix, come home that night, everything was frozen again. I scheduled another visit, same thing says it’s the drain, ok all fixed, get home tonight, my refrigerator is 80 degrees and everything had to go in the garbage. Then I try to get a live person to file a complaint and that is impossible so now I put a credit card dispute and I’ll find a qualified service to fix my refrigerator.

If I could put a negative I would. I was scheduled to have a technician visit in April 20th 8 am to 5 to service my furnace. I received a text message saying that the tech would be here between 12pm-2pm. Around 3 pm, I checked the status it showed a later time. That later time never came. I literally sat in my house for hours waiting for no one to show up. Now it is Tuesday morning 8 am I see a text about rescheduling with the best appointment 2 days out. Meanwhile, my house is 59 degrees. I called to inquire and never was able to speak to a live agent; only chat was available. This company not only didn't value my time, they didn't value my situation being as though my house is cold. This is not a good first impression.

Worst service. Cannot talk to a person. Waited for the technician. Got rescheduled without notice and last minute. Sometimes they don't show up. Tech finally arrived and did not fix anything and took my deductible and parts ordered. Sears Home Warranty and Cinch run a coordinated scam. I wish I knew this prior.