National Seating & Mobility Reviews

Hello, PT here having been on the line for over an hour trying to make an appointment for a pt. at one of the many ALFs. Used to be able to call NSM Niantic branch, speak to a person and set up an appointment in under 3 mins. Now, over an hour later, call centers and garbled voice and no accountability or possibility to contact branch directly. Nothing. Called NuMotion and was able to speak to someone directly and will see how that goes. Too bad, over 15 years of doing business with NSM, but totally dysfunctional and not possible to work with them now. Left message on customer service line, but can't keep my patients waiting.

Are the good reviews real? Are you serious? This is the worse company I believe I have ever seen! I been waiting 6 months for this company to fix my husband’s wheelchair and every time a tech comes to fix it they bring the same parts. The same parts that they already established the chair doesn’t need 3 service visits ago. I never seen a company do anything like this. It’s bad enough the waiting period for a tech to fix the chair is unbelievable, but then they bring the same parts from the last visit. Honestly, I don’t think they know what’s wrong with my husband's chair, and I don’t think they are interested in finding out.