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I would not recommend the Columbia lawn tractor. It has been in repair mode more often than it runs. I had it one week before it had to be picked up for repair. I hope to donate it while it is running.
Your company does not know what y’all are doing. I placed a order with y’all on 3/20/21 and paid extra for shipping on the first order for the lawnmower blade to have my money taken out of our bank account and NEVER RECEIVED THE PRODUCTS. Come to find out they NEVER SHIPPED THE LAWNMOWER BLADE OUT AFTER I CALLED TO INQUIRE ABOUT MY ORDER. The second order was on 3/20/21 also for the lawnmower air filter. We still have NEVER Received the air filter but y’all have taken my money out of my bank account. We were given our money back on the blade from 3/20/21. But I have called several times and no one can tell me why we can’t receive our orders. They continue telling me it’s waiting to be picked up by UPS. Then I ordered again for 2 lawnmower blades on 3/28/21 because I need these products to be able to run the lawnmower.
They have lied about everything telling me first that the products were shipped out and they were never shipped come to find out. I have never dealt with such a horrible company, that’s with everything down from to customers service and warehouse department. The sad thing is that I have called 3 times and got a case numbers in regards of the orders and nothing been done. All of this has been very disappointing on how a company like themselves treat their customers. Still nothing has been done on none of these orders. They just keep telling you that it’s waiting to be picked up by UPS. Susan is very unprofessional, very rude and has no compassion for the customers. I could go on but I think I have said enough. IF I WOULD HAVE READ THE OTHER REVIEWS I WOULD HAVE NEVER DEALT WITH THIS HORRIBLE COMPANY!!!
The company has resolved the issue for mother mower.
My mother purchases a Troybilt self propel mower that came with a 2 yr manufactured warranty, used to cut a half an acre lot and did it 16-18 times a year. Start cutting grass in March wont stay cranked. Took carb off to clean and empty gas out and refilled and the mower would stop and not crank. After 30 min air filter was little dirty, the MTD finds theses independent shops, gives them video courses and all the sudden their train technician in my opinion not facts. Their china brand crap is invading the market . It's too poorly made to fix and cost more than buying the mower and only little under 2 yrs. Horrible company. Stay away. Buy Honda or Ariens. Not crap mtd products. Wont honor warranty.
I ordered a riding mower with the Stow Hauler attachment on July 1,2020. I have received the mower, but have received no communication from MTD regarding the hauler. I have tried to contact them on numerous occasions, but get put on hold for A VERY LONG TIME, and ultimately have not been able to find out anything. They are hiding from the public because their service is SO POOR! I will make it a point in the future to NOT BUY these products. This company's interest in helping customers is non-existent. NEVER AGAIN!!
I purchased a couple parts for my Huskee mower (MTD motor) on Sunday, 04/26 from mtdparts.com. I paid for the 2-4 day shipping option. Five days went by, and my order was still not shipped, so I finally attempted to contact MTD via phone and chat on Friday morning, 05/01. I waited on hold on the phone for an hour and a half, and kept trying the chat agent for two and a half hours (retrying when it said no agent was available), and got no contact with anyone. Finally, I received an email on Tuesday, 05/05, informing me my order shipped.
I understand things are tough with the COVID pandemic, but the utter lack of communication or announcements on any of MTD’s online presences (including MTDparts.com) is unacceptable. Even something like “all orders may be delayed” would have been fine. At least then, I’d know to go somewhere else if my needs were time-sensitive. It is absolutely infuriating that I cannot get anyone to give me an explanation, refund the extra shipping I paid, etc. I will never use MTDparts.com again.
First off I just have to say I absolutely love these negative reviews from people who bought one of these tractors and complain because it shuts off when they put it in reverse and they can't mow backwards, that is just hilarious, or they get out of the seat and the tractor dies so they go buy a new battery! LOL that is priceless! So anyway I have a 1997 Huskee GT and this thing has been the best garden tractor, mower, bulldozer, rototiller, snow plower oh, anything you can think of! I've pulled stumps with this thing!
MTD makes the absolute BEST yard equipment as far as I'm concerned and IF my 1997 ever gives up the ghost, I'll buy another one just like her, and if she outlives me I'll pass it down to my son who is almost the same exact age. Thanks MTD for years of hard work and producing tough, high quality machines (that are so thoughtful they shut off if you leave your seat).
I purchased an MTD lawn mower 7/30/2018 and used it 3 times before putting it up for the winter. It was stored under a protected carport. I used only gasoline that had been treated for ethanol. When I tried to start it in April 2019 it would not start. I took it to authorized service and paid $85 to have it diagnosed. Their evaluation was that it needed a new carburetor and that it was not covered by warranty. I called the MTD customer service and they said that "due to EPA requirements that the jets in the carburetor had been made smaller and that was probably the problem". They also said it was not covered by warranty. I've read many other reviews saying the same kind of thing. This company should not be allowed to sell a product that only lasts for 3 uses.
MTD is a good mower for it's age of (26) years. I can still get parts at local shops and online. Easy to work on not like a car can still find working support from MTD.
Bought mower (Troy Bilt Model# 13YX79KT011) 12/15. Steering went out the first summer I mowed. Two year warranty so local service center "fixed". Mowed so more. Steering went out. Service center "fixed". This went on 5 or 6 times over the two year warranty. Fast forward to this summer, 5/18, steering went out. Local service center picks up, replaces steering shaft, gear, and tightening screw. Mowed one time. Steering went out. Warranty is lapsed so that cost me $65. Call service center. They tell me they can't fix it and I should call Troy Bilt. I call Troy Bilt. Sat on phone menu hell for 30 minutes waiting for their one operator to pick up. Initiated chat while I waited. The chat customer service representative (Britny) told me to try a different Troy Bilt service center and the $65 I'm out is between me and the service center not Troy Bilt.
The telephone customer service rep (Stephanie) told me she couldn't find her technical supervisor but took my information and was going to call me back when she found her supervisor. That was yesterday. They still haven't called. So I have a 2.5 year old mower sitting under a shade tree while the grass grows. This is a two fold problem. The product is deficient and that is complicated by the ineptness of the local service center. I will never own another MTD product. Fool me once... I ordered a John Deere yesterday. We will see how that goes. And yes. I did call another Troy Bilt service center yesterday to see if they can fix the mower. They are charging me $46 just to come pick the mower up so the drain continues. The sad thing about this is when the Troy Bilt steers it has really nice cut but I can't afford to pay $65 every time I mow. Learn from my pain and frustration. Stay away from MTD products. They are cheap for a reason.
Troy-Bilt, MTD purchased approximately 7 to 10 products. Not once have I went through the warranty process, needless to say on a new lawnmower. Never used at all whatsoever purchased under 49 days. A loud clonking sound occurred. Having not once used, Troy-Bilt felt it's ethical that I send it to a dealer to repair, taking into consideration I would have purchased a used lawn-mower. Best aspect of all, they informed me to deal with Lowe's. How is a manufacturer unable to help a customer but yet anticipate a store to help. Worse customer service ever. Not a single email fromTroy-Bilt has anyone left the name of whom I am speaking with which shows that you are not dealing with a person, you're dealing with an order taker.
Modern Tool and Die Company author review by ConsumerAffairs
MTD has an 80-year history with a headquarters in Valley City, Ohio. This riding mower manufacturer focuses on mid-range options for residential customers and commercial usage.
1.36-gallon fuel tank: This fuel tank holds enough gas to complete small yards.
20 HP: The mid-range engine provides enough power for the typical homeowner.
Affordable: These affordable riding mowers provide a budget conscious option for homeowners.
2-year warranty: A limited warranty gives protection against problems soon after purchase.
42-inch deck: This cutting deck accommodates up to two-acre lawns without difficulties.
MTD Company Information
- Company Name:
- Modern Tool and Die Company
- Year Founded:
- 5965 Grafton Rd.
- Valley City
- Postal Code:
- United States
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