Lumens Reviews
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About Lumens
Lumens is an online shopping platform for lighting and decor. It offers more than 3,000 high-end products and has an easy-to-use online interface. The company sells a variety of modern pieces and designs. Lumens also offers excellent options for fans, storage and almost anything else you need in a room.
- Easy-to-reach customer service
- High-end brands
- Large variety
- Does not ship internationally
- Products are pricey
Lumens Reviews
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- 4,884,532 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 26, 2025
I have five of the 5 blade Artemis XL5 ceiling fans and four 3 blade Lightwave LED ceiling fans in my home for 11 years. They're beautiful and move air! With 26’ ceilings, living in Florida in 100°+ humidity, these fans excel compared to others. I have dealt with Lumens several times on a new project where I’ve ordered 7 fans (four of the XL5 and three of the lightwave 3 blade fans). Customer service has been extremely helpful in placing orders! Highly recommend!
Reviewed Feb. 25, 2025
This is one of the most unprofessional companies I have ever encountered. I ordered two sconces in May 2024, which I later received in July. They did not work for my space so I returned both. I called the company because they never emailed me a receipt of return and I was assured they had received them and I had actually never even been charged. In February 2025, a collections agency contacted me about my “outstanding debt to Lumens.” This company has wasted hours of my time trying to find UPS receipts for items I returned to them 8 months ago. The supervisor admitted they found my return orders and they must have been “lost in the current of the warehouse.” I received no apology for the countless emails calls and contacts from a collection agency for a debt I never even owed.
Reviewed Feb. 18, 2023
I ordered a chandelier in December. Was not told it would be shipped from Italy. When it arrived the sockets were different and only half the fixture would light up. I was told it would be replaced. Have called many times but am given lies constantly. Now I will ask my credit card to refund the money since I believe their lies will continue.
Reviewed Sept. 27, 2022
I ordered a Vitra wall shelf from Lumens after having to ask customer service how I could get the product I needed shipped to San Francisco faster than the 2 to 3 weeks their website order form was quoting. The person checked if they had the product stocked in Pennsylvania instead of Europe, because that would make a big difference in shipping time. I was emailed with good news that it was in stock in Pennsylvania, and I could pay extra for overnight shipping. A week goes by, and my client doesn't have the wall shelf that she hired a worker to be at her house to install the shelf.
I called Lumens this AM and the customer service person found my order. She then tells me that my client should have the product by October 5th, more than a week from today. So having jumped through hoops to accommodate my client's wishes and paying a lot more for overnight shipping, it is going to be 2-3 weeks after order placement before the item arrives. This is complete lunacy and I refuse to ever buy from Lumens here on in.
Reviewed March 11, 2022
Lumens.com and YLighting are the same company. I ordered a light fixture from YLighting in October 2021, and returned it because it was too large, in accordance with their policy. I noticed in Jan 2022 that I did not receive a credit. I called the company, they researched it and ultimately gave me a credit. In Feb. 2022 I ordered a pendant light from Lumens.com. My light arrived damaged.
I contacted the company via email, and was requested to send photos. I then received an email saying they would replace it. I decided that I just wanted to return it (which is in accordance with their policy) and want a refund. No response from them for several business days. I then called, and was sent a Return Authorization number, but was told it would take 3-5 business days to receive a mailing label, which is ridiculous. After 3 days I called, and was then told my damage had to be "approved", even though I had an RA, and that could take 10 business days. So basically, this company can send merchandise, get paid in full, and if it arrives broken, you are out the money for at least a month, IF in fact they ever send you a return label. Keep in mind, if I didn't call so many times, I wouldn't even know this. I am charging the transaction back on my credit card, and hopefully I will be done with it.
Lumens Company Information
- Company Name:
- Lumens
- Website:
- www.lumens.com