Lights.com Reviews

We placed a light order on 4/2/2024 that was supposedly in stock and due to us in 10 days. It is now 9/30/2024 and after 3 months of delays, and cancelling the order in June, we have still not received our refund for over $500!!! I have called.... No active phone.... Chatted and chatted and chatted with them and despite them telling me the card will be credited in 24 hours repeatedly, we have still not received our refund. This is a fraudulent company and they need to be investigated!

I received my order on July 3. I attempted to get a return shipping label on July 5th and was told they were unable to create a return label. This went on for 2 weeks. Their excuse was they were upgrading their systems. When I asked them if I ordered something would they be able to create a shipping label and they said yes; realizing what they said I was a created a MANUAL return label within the hour. I am now awaiting my refund which they say can be 30 business days. If you have time and patience to deal with an unethical company, this is the company for you. If not, listen to the reviews. Purchasing is easy, but they make it difficult to return the items. Stalling consumers on returns is a cash flow issue. After my purchase, I was asked for a review, but if negative they aren’t posted on their website. So that too is dishonest. Don’t let the pretty website fool you.

I had placed an order with Lights.com in early Mar 2024. The order was consistently delayed and over the period of a month I went ahead and cancelled my order. The refund is a whole different story. I have contacted multiple times via emails, chats, VM and still not refund. My amount is over $600 and I would want them to refund me asap. I hope my review would help anyone looking to order from this terribly managed company. I am starting to feel all of this is a scam. Stay away from this company.

Save yourself the trouble and do not buy products from Lights.com. I placed an order that included two different products (battery candles and window candles) the first week of Dec 2023 and received confirmation the order would be shipped. I receive the battery candle portion of the order in a timely manner. The window candles, however, were delayed several times and I was notified by email of their delay. Finally after two emails indicating a delay and no definitive date for shipment, I called and spoke with employee Yaz who told me she would cancel the order for the window candles (since they had not been shipped) and I would be refunded the cost of the candles ($50) plus tax. I have an email stating this commitment by said lights.com employee.

I placed an order on Lights.com July 8th and received an email confirmation that stated the pendant lights that I ordered would ship on July 19th. On July 29th, I had not received the lights. I sent an email to inquire about when the lights would be shipped. On July 31st I received an email stating the lights were shipped. Once they finally arrived sometime in early August I had the delivery person place them in my garage. When my contractor came to my house 2 weeks later to hang them I noticed that they weren’t the correct lights. Reached back out the company, they sent a return label and I shipped the lights back. I was told I’d get a refund since the lights I wanted were no longer available. It’s almost NOVEMBER and I still have not received a refund! Each time that I reach out via email I get a different excuse.

On 5/29 I ordered 2 lamps for a total 768.47 on my CCard. They delayed my order until Aug. When I emailed them they said they had to cancel my order due to manufacturing delays on Aug. 18, 2023. Promised a refund in 3 to 5 days..I emailed again after 5 days and keep getting a apology. It’s now 9/1..and there has not been a credit to my Visa. I would never use this company again.

I ordered a light fixture and needed to return it the following day- it wasn’t the right fit. I did receive a return slip right away but I have never received my refund. I have an email thread dating back to early April. I’ve checked on this numerous times and I’ve been told it’s taking long to credit my card bc they’ve moved warehouses, it’s still waiting to be inspected, and it’s with the accounting department. I still have not recover a refund and they stopped responding to my emails. Don’t buy from them. They are dishonest.

They responded while I was posting the review, issue resolved. I have updated the rating to 3 stars since it took more than 24 hours to respond.