Lights.com

Lights.com Reviews

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About Lights.com

Lights.com is an online lighting and home decor store. The company offers multiple light fixtures for indoor and outdoor use, and it includes free shipping on all orders over $49 in the contiguous United States.

Pros & Cons

Pros
  • Limited warranty on most products
  • Free shipping over $49 in 48 states
  • Fast shipping of in-stock items
Cons
  • Items aren’t always in stock

What is Lights.com?

Lights.com is an online retail shop that sells light fixtures and decor for inside and outside your home. The company makes the products it sells, which are advertised as high quality and ethically produced. The site offers a diverse range of lighting options, including:

  • Wall sconces, vanity lights and LED wall lights
  • Table and floor lamps
  • String lights
  • Flameless candles
  • Prelit trees, garlands and wreaths
  • Pendant lighting, chandeliers, flush lighting and LED ceiling lights
  • Solar landscape lighting, lanterns and wall lights

Lights.com states the company has three main business goals for its business:

  1. Offer a simplified shopping process with curated offerings and timeless designs.
  2. Focus on cutting costs for customers instead of cutting corners, which it achieves by manufacturing all products in-house.
  3. Have happy customers. The Brooklyn-based customer support team is serious about making sure customers are satisfied with their purchase.

How does Lights.com work?

Lights.com manufactures all its own products at company-owned factories. There are several reasons for it to sell its own goods. It lets the company bypass the high markup that traditional retail stores add to the cost of the item, and it also allows the company to monitor the factories to ensure that everything it sells is ethically produced.

Items can be returned for a refund within 45 days of receiving them (two weeks for seasonal items). Limited warranties are available for most products. There’s a year-long warranty on defective LED Edison bulbs, ceiling lights, wall lights and lamps. A 90-day warranty applies to flameless candles, string lights, lit decor, solar and Edison bulbs.

Lights.com costs

The cost of buying from Lights.com varies based on the type of lighting you’re looking for. If you want decor options for your indoor or outdoor areas, you can easily spend less than $50. Larger items may cost less than $100, but many are $100 to $300-plus.

Here are the price ranges for Light.com’s most popular categories:

  • Ceiling lights: $39 to $549
  • Wall lights: $34 to $299
  • Lamps: $69 to $199
  • Solar lighting: $18 to $60
  • String lights: $14 to $129

Lights.com FAQ

Who owns Lights.com?

Sheva and David Knopfler, the company co-founders, own Lights.com. They’re a husband-and-wife team who started the business to sell well-designed lighting at a reasonable price.

How fast does Lights.com ship?

Lights.com prides itself on fast shipping. For in-stock items, most orders ship within 48 hours and arrive in one to seven business days, depending on your shipping method. If the product isn’t immediately available, an estimated shipping date is listed on the product page.

Is Lights.com legit?

Yes, Lights.com is a legitimate company that offers light fixtures and home decor online.

Is Lights.com good quality?

Lights.com specifies on its website that products are thoughtfully designed using quality products. It states the products are ethically produced, and regular factory audits ensure the company exceeds international guidelines.

Is Lights.com worth it?

Lights.com manufactures its own products, so it controls the quality. This also helps guarantee the products are ethically produced, which is a positive for many customers, and it offers returns (though there is a 15% restocking fee). If you’re looking for quality lighting products at a reasonable price, Lights.com is worth checking out.

Lights.com Reviews

Stars Rating

  • 0%
  • 0%
  • 17%
  • 0%
  • 83%

Popular Mentions

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    How do I know I can trust these reviews about Lights.com?
    • 4,482,017 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceSales & Marketing

    Reviewed April 18, 2024

    I had placed an order with Lights.com in early Mar 2024. The order was consistently delayed and over the period of a month I went ahead and cancelled my order. The refund is a whole different story. I have contacted multiple times via emails, chats, VM and still not refund. My amount is over $600 and I would want them to refund me asap. I hope my review would help anyone looking to order from this terribly managed company. I am starting to feel all of this is a scam. Stay away from this company.

    Verified purchase
    Customer ServiceProcess

    Reviewed March 29, 2024

    Save yourself the trouble and do not buy products from Lights.com. I placed an order that included two different products (battery candles and window candles) the first week of Dec 2023 and received confirmation the order would be shipped. I receive the battery candle portion of the order in a timely manner. The window candles, however, were delayed several times and I was notified by email of their delay. Finally after two emails indicating a delay and no definitive date for shipment, I called and spoke with employee Yaz who told me she would cancel the order for the window candles (since they had not been shipped) and I would be refunded the cost of the candles ($50) plus tax. I have an email stating this commitment by said lights.com employee.

    As of March 1, 2024, I have yet to receive a refund, but have received plenty of run-around from customer service via email. The most recent person to apologize for the company's lack of refunding a customer who never received their product is Amy. Several apologies later and two requests by me for a phone call from a manager or accounting to explain the lack of refund, but no action by lights.com, it is now March 29 and I have yet to receive a refund - almost 4 months after lights.com took my money.

    I left a vm message on the phone line of the company owner, Sheva Knopfler requesting assistance and a return call on Wednesday, March 27 and I have yet to hear back from her either. The way the process has been handled has compounded the problem, but boy what a poorly run company lights.com has shown itself to be. I hope my experience has been helpful to someone considering placing an order with lights.com because I would not recommend ever doing business with them.

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      Verified purchase
      Customer Service

      Reviewed Oct. 23, 2023

      I placed an order on Lights.com July 8th and received an email confirmation that stated the pendant lights that I ordered would ship on July 19th. On July 29th, I had not received the lights. I sent an email to inquire about when the lights would be shipped. On July 31st I received an email stating the lights were shipped. Once they finally arrived sometime in early August I had the delivery person place them in my garage. When my contractor came to my house 2 weeks later to hang them I noticed that they weren’t the correct lights. Reached back out the company, they sent a return label and I shipped the lights back. I was told I’d get a refund since the lights I wanted were no longer available. It’s almost NOVEMBER and I still have not received a refund! Each time that I reach out via email I get a different excuse.

      Please do yourself a favor DO NOT order from this company. There isn’t much integrity with this company (2 other recent reviews that are having the same issue as I am). Not sure if I’ll ever get a refund but I will make sure to spread the word via social media to NOT use this company and I’ll make sure to post screenshots of the email correspondence. Find a more reputable company to do business with… as you can see from the screenshot they’ve been processing my refund since September.

      Reviewed Sept. 1, 2023

      On 5/29 I ordered 2 lamps for a total 768.47 on my CCard. They delayed my order until Aug. When I emailed them they said they had to cancel my order due to manufacturing delays on Aug. 18, 2023. Promised a refund in 3 to 5 days..I emailed again after 5 days and keep getting a apology. It’s now 9/1..and there has not been a credit to my Visa. I would never use this company again.

      Verified purchase
      Customer Service

      Reviewed July 11, 2023

      I ordered a light fixture and needed to return it the following day- it wasn’t the right fit. I did receive a return slip right away but I have never received my refund. I have an email thread dating back to early April. I’ve checked on this numerous times and I’ve been told it’s taking long to credit my card bc they’ve moved warehouses, it’s still waiting to be inspected, and it’s with the accounting department. I still have not recover a refund and they stopped responding to my emails. Don’t buy from them. They are dishonest.

      Linda increased rating by 2 stars.
      Customer Service
      After a positive interaction with Lights.com, Linda increased their star rating on April 6, 2023.

      Updated review: April 6, 2023

      They responded while I was posting the review, issue resolved. I have updated the rating to 3 stars since it took more than 24 hours to respond.

      Original Review: April 5, 2023

      I accidentally ordered two of an item and wanted to return the extra item. I called, emailed and started an online chat. No response to any method of communication. Very dissatisfied with this company. Will not use again.

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      Lights.com Company Information

      Company Name:
      Lights.com
      Website:
      www.lights.com