Leaf Home Reviews

We were going to use hansons to do our walk in shower and Leaf's sales associate Crystal ** sold us on how much better their company was. It was a lie. She told us that if they break something or have any water damage that they would repair any damages that occur by their installation tech. That was also a lie. Not only was the installer over 2 hours late, he also left a huge trailer of acrylic shavings through out my house. He also FLOODED my bathroom causing water damage to my living room ceiling. He was emptying our well tank, turned on the water and walked away.

The sales person was polite and did a good job explaining things. The problem we have is they sold us 2 stair lifts, one for an eleven step run and one of a 4 step run. The four step run had to have a special piece that went up and down to prevent a trip hazard. The four step run cost more than the eleven step run. When the installer came out to install it looked and seemed like he did not have a clue what the discussion with the sales person was. He put the four step run on the wrong side even after we told him it was the wrong side.

I am extremely disappointed with a chair lift that doesn’t move. It stopped FIVE days ago, and we have been trying to get it serviced for that many days. I had reconstructive surgery on my ankle. We live in a lower level in-law suite and I am trapped. I am as upset with the service as the chair.

We are in hickory NC. If I could leave negative stars I would. One of the salesmen came out due to a fall and we were wanting to get her a lift. We have had a few companies come out to see different Prices of companies come out. The salesman quoted almost 30,000 dollars for just one set of stairs and it isn't a big house by any means. My grandmother stated that was way more than the other company that came the day before. The salesman stated to my grandmother "well you drive a genesis. That shouldn’t be an issue,” then proceeded to say what his commission would be on the sale. Then magically dropped the price to 17k and stated he will only get $100 commission.

Looks like I will be playing a lot of in between stuff.Trying to get warranty service on my shower unit. The installer they sent to do my shower. It was his first job and then I find out it was his last job after that. Now they're telling me that since I'm handicapped, and I can't get down on my hands and knees to do an inspection when the install was complete that it's my fault and it's I signed off on it. Be careful what you pay tap dollar for people.

We moved to an older home last summer that was on a well with hard water. We were buying bottled water, and our hair was breaking and skin was itchy due to the hard water. We wanted to be able to stop buying water bottles and drink filtered water and home and have soft water. We purchased the water softener and UV filtration from Leaf Home. We were told the taste would be the same as a bottle of water, and we wouldn't be able to tell the difference. Unfortunately, that's not true. Our water is now very salty and we can't drink it for that reason. Even making coffee with it makes it taste like someone poured a couple of salt packs into the cup. Really disappointed in the results and that we're still spending $$$ on bottled water.

The salesman Jeff lied about what was being purchased and installed, very rude and demanding. Sent someone out to help with installation that did not even work for the company and left the top of wall/ceiling damaged.

We had our bathtub converted to a walk in shower with a partial wall added for about 12k. Construction took awhile 2/3 weeks, then a few mistakes were made and they had to send another contractor to fix the errors and finish the job. Several months later a leak in the walls was found. They came out and fixed it right away. 2 years later, sealant coming up and mold was found growing in the joint. Called to have it fixed and come to find out not like other companies it is no longer under warranty. I would not recommend using this company.

I wish I had found this site earlier, I have nothing good to say about the company and agree they don't deliver on what they sale, $15000 to have a shower stall installed, told it was going to be done by professionals, the 2 guys that preformed the work, worked like they were from a 3rd world country. Water was hooked up backwards, the nozzle stuck out 4" from the wall, the door kept sliding open, the caulk they used is a cheap kind, very hard to keep clean, the wood and drywall were from scrap material, I could have had the whole thing done by home depot for $6000. 2 years later and I'm still mad at myself for being so stupid to have spent that kind of money for beleiving they would do the work the way they said..

Business Review: LHWS of NC – A Nightmare Experience. If you’re considering Water Leaf of NC for your water filtration needs, I urge you to run in the opposite direction. My experience with this company has been nothing short of a nightmare—filled with lies, deception, and complete disregard for customer service. Deceptive Sales Tactics. I hired Leaf in NC to install a sulfur water filter for my newly purchased home. The salesman, Mr. **, knowingly sold me a system that was not capable of handling my sulfur levels. His water tests should have clearly indicated this, yet he proceeded with the sale, hiding the fact that the system wouldn’t work. After installation, they instructed me to “run the system for two weeks” to allow it to cycle and function properly. That was a blatant lie. I later discovered that the system cycles in just 20 minutes—meaning if it didn’t work immediately, it never would. They knowingly installed a useless system.

Ugh, where to begin. Spent 3 hours with the sales rep at my house. Was originally going to go the Bath Fitter route because it was within my budget. I expressed concerns over some stains on the caulking and Leaf rep told me it was without a doubt black mold and the only way to fix it was a total shower reno (twice the price of the Bath Fitter option). This wall backs up to my child's bedroom so of course I wanted it fixed.

We purchased a shower/bathtub combo in May 2022. Since that time frame we have had water leak issues primarily with the main shower. Several installers came out, with the most recent being Wednesday, October 23, 2024. When the installer finished the work, the shower started leaking two days later. I called and texted the numbers of the POCs who we were in contact with earlier and was told someone would contact me soon (via text). As of today, Wednesday November 13, 2024, no one has contacted us. All communication has stopped! My husband and I have called and texted several times, but nothing has happened other than puddles of water in the corner of our bathroom floor and my sinus flaring up due to my "SMELL" of water. Also, not to mention the underneath damage to our floor due to this ongoing issue. I am waiting on a contractor to address the damage. I do not recommend this company!

DO NOT DO BUSINESS WITH LEAF!!!! This company is predatory to put it lightly. They feed off your pain and extort you with a hope for a solution. My 84 year old mother lives alone with a health aide since my father passed in 20201. They sold her a THIRTY THOUSAND dollar walk in bathtub. 30 grand. Their “cheaper option” was a $19,000 walk in shower with a fold down seat. The craziest part is it was $30,000 AFTER their “discounts” that were only valid that day. They started at 39k. This should be absolutely criminal.

In less than a year, I had two Leaf Home Water softeners installed, each failing within months. The first stopped filtering after only 4 months, and the second one after 6 months. Disappointed, I contacted Leaf Home for support. Leaf Home offered no real solution. They pointed to a clause in their contract that eliminates their responsibility if the source water changes. The contract vaguely states "water conditions can and often do change seasonally” and that additional supplies may become necessary in the future. This broad wording allows them to claim my water chemistry shifted and that maintenance is now my problem.

Scam mlm company that markets to unsuspecting seniors for financial extortion. Initially you get about 599 phone calls until you finally let them send a rep over. That should be red flag number 1. Then they send a seemingly nice person trained to deceive seniors for financial gain to give you a fancy presentation with a requirement to sign right that moment. Then you sign a contract for financing with absolutely no written terms for a subpar loan that is outrageously different than the terms verbally given to you which you find out way later after your check is cashed.

I am extremely disappointed with my experience with Leaf Home Solutions. I initially paid a substantial $3,000 deposit for a bathroom shower remodel, expecting a level of professionalism and communication that would match the size of the investment. Unfortunately, my experience with this company has been nothing short of a nightmare.

The communication with this company was so excellent. They kept me informed of when the materials would arrive. They made sure I got what I wanted. I wanted black fixtures and they special ordered them for me. The installation was smooth. One guy, Chase, did very good work and barely took a break. Had it done in 2 days. It’s absolutely beautiful!!!