Homes.com Reviews

I’ve been trying to cancel my Homes.com contract even though they don’t call it a contract. Since November 2024 they refused to allow me to cancel. They just keep automatically renewing it because I didn’t cancel 30 days prior. I canceled 100 days prior. It is impossible to deal with these people. You don’t get any leads. You don’t get any service. They’re very nice when they answer the phone, but they don’t do anything and it’s the most worthless worst worthless program I’ve ever used as a realtor.

I have been a paying member of Homes.com for nearly six months with ZERO leads. I spoke to my representative several times about my dissatifaction but she keep stating that I needed to give it time. Well close to six months later still no results. I also sent 3 letters to Any Florence the CEO and not a call back from Homes.com to discuss why am not happy with their service. I would not recommend Homes.com.

I signed up with Homes.com on February 12, 2025 and cancelled on April 22, 2025 with a live agent. Despite cancellation, the company continued to withdraw $140/month from my account. By September 2025, that totals $1,120, including five months of charges after cancellation. To make matters worse, I received two emails from Homes.com (“We’re sorry to see you go”) confirming my membership cancellation—one dated April 22, 2025 stating cancellation effective Feb 11, 2026, and another dated September 24, 2025 stating cancellation effective Oct 11, 2025. Neither email disclosed that funds would continue to be withdrawn. When I contacted support in July, I was told my account was cancelled but I was somehow “locked into” a contract through April 2026—something I was never informed of at sign-up and which is not mentioned in the cancellation emails.

I REALLY wish I had reviews prior to contacting. Warner ** knew from the very beginning that I was unhappy based on the zip code 34481 being called Fellowship on their map which did not match the Ocala City that 34481 is. When he repeatedly couldn't "fix" the problem, I him that would not renew because it wasn't generating any leads at over $1000/month. He told me in writing (email) that my account would be noted and that I didn't need to do anything further as he would cancel the auto renew. Again, I have this in writing.

You would get a great review if you stop interrupting me, my time is not yours to waste. Your app will not delete and every minute, it comes back like another Bigfoot lie. I need every minute of everyday without interruptions from Homes.com.

Homes.com lists my home as not for sale and has tons of false information about the home ownership. Do not trust the "public information" at all. It seems to be coming from Spokeo and not public county records. Scary stuff.

I’ve been using Homes.com to look at homes in another state and I’ve found that their in-app map is not always accurate. It has confused me at least twice now when I try to look at a satellite or street view of properties I like and wanted a look at the larger overall area. If you are using Homes.com for an area you are not familiar with, also check it with Google Maps or some other map app, don't count on the in-app map!

My house is currently for sale and is posted on Homes.com. The algorithm they use for comparable homes is blatantly weak. The comparable homes are not anywhere close to the same price range which is absurd.

Probably the worst site possible. Was great for about two weeks. No longer can access anything. I can pull up my account but can't get to folder, saved files, etc. I contacted their support. LOL. Basically said thank you for contacting us, will let someone know.

I received a glossy personalized listing solicitation package via FedEx sent by Homes.com on behalf of a local realtor - for a property we sold 3 years ago!!! Doesn’t speak well for them or the agent. Would never use them!

They refuse to remove my personal name on my property citing "public records" but even public records online don't give out my name with my address. Homes.com makes my personal information so readily available to anyone and they exposed my Mortgage information with very specific details of my loan.

They will not correct information on your home and won't tell you of the 'public source' they pull incorrect info from. I have contacted them about a subdivision where many of us are concerned about the info they post. Radio silence.

They use personal data on their websites without permission. I have confirmed that Homes.com put a rate on my mortgage data on their site... which is not even the actual rate! PLUS the mortgage company and 2nd mortgage info listed again... is not correct either. They just put anything they want on their site, apparently. I requested they remove all the mortgage information and they declined.

This organization puts all your personal information out there for all to see. I did not agree, my house is not for sale, it is literally none of their business. Other realtors will remove your personal information when asked. I can only imagine if someone was in agreement with them, what they would release. It is not up to them to list my information. PERIOD! I have contacted the BBB.

I paid a year upfront as a Tn agent, primarily to increase my exposure on biggest listing of my career. Homes.com mistakenly entered the million dollar home was heated with propane, which the listing clearly says central heat! Support staff have been telling me for over 2 weeks all they can do is flag it for the team who corrects things. I asked for the listing to be taken down until correction, told same team handles anything like that. So people are crossing my listing off due to the mistake homes.com made, signing up with them actually hurt my listing when I paid over 1200 to boost it. 😢

Hello, I found Homes.com to not be truthful and upfront about some properties and requirements. The agents will request credit scores, salary and personal data before you are even shown the property, is that normal? Response time is slow if it happens at all...I am disappointed and will not be using this site, I plan to remind anyone I can to choose a different source.

Major red flag scam. I was promised exposure as I am working with a lot of buyers and not many listings. I tried to cancel and my account specialist ghosted me. I called customer support and apparently it's not month to month and to get it canceled I need a manager or the account rep to contact me and it has been WEEKS. The exposure is false. Don't sign up.

I have been sending emails for weeks and I cannot get any type of response from anyone. I have some definite privacy concerns about personal information being published on their website. Worst company ever. 1 star is too many for this company.

If I could give zero stars I would. I have been trying to get Homes.com to delete my personal information for almost a year now. I've filed multiple complaints with multiple agencies. They have mortgage details to include the fact that it's a VA loan, and ever since I've been receiving nonstop VA loan scam calls and texts. The amount of personal info they put up is SO violating, and so unnecessary. They are in breach of their own privacy policy because I live in a state where they are obligated to remove my information upon request. Their response when I brought it up was, well, we could remove it, but then we'd just put it right back up because it's publicly sourced. They take advantage of people not having the time or resources to cut through all the red tape to sue them. They are the absolute least ethical company in real estate. And they even joke about it in their own commercials!

I have had great experience with Homes.com. I have used the Matterport virtual tours on several of my listings and it's easy and convenient to schedule. Anytime I have a question, they always pick up and help resolve my issues. I highly recommend!

FALSE Information posted, and they refuse to correct. They need to either pull the posting or correct. They do not and should not be allowed to post personal information along with incorrect information that is detrimental to me selling my house. This is an AWFUL company that the DOJ and Consumer Protections should investigate.

I am filing a formal complaint against Homes.com for deceptive sales tactics, failure to clearly disclose contract terms, and engaging in unfair business practices in violation of California Business and Professions Code § 17200 and § 17600 (Automatic Renewal Law). The company locked me into a 12-year contract at $135 per month, which I never knowingly agreed to, using misleading language and pressure-based sales techniques. At no point was it clearly disclosed that I would be locked into a 12-year contract with automatic renewals and virtually no way to cancel without continued payment. I only became aware of the duration and restrictive terms after billing began and cancellation was denied. When I attempted to cancel, the company threatened continued billing, and provided no reasonable pathway to exit the contract.

Absolutely an invasion of privacy website. They have reposted all the images of my home that sold 4 years ago against my will and knowledge. When I asked them to remove the images and my entire name listed they claim to have gathered this info through public records and are allowed to post it. Other realtor websites have the decency to not list full names of the seller and buyers but this one takes it too far and doesn’t remove your personal info when asked. They are absolutely putting people at risk

My original account manager stated he would boost me and get me out in front and I would get leads. I explained I am not a listing agent. I work on buyer side. He you will still get plenty of leads. He did not show up for scheduled Zoom meeting. Did not return calls or messages. I contacted support and new account manager said he would try to get contract canceled. He never called, did not respond to two messages I left. I called support twice and basically no help. They lied to get a contract. I want a cancellation and can’t get help from them.

I signed up for Homes.com 2 months ago. I have received two leads so far. One was from a local real estate agent who did not reach out to me about my listing and when I called the other lead the person said that he was an owner of a company and did not inquire about my listing. Homes.com has not given me any opportunities to increase my business income. I reached out to them several times to refund the remainder of my subscription but they are unwilling to give a refund. I do not know what service I paying for and the Homes.com representative can not articulate what I am paying for either. DO NOT USE THIS COMPANY AS IT IS A WASTE OF MONEY.

These people publicly share private information for their own gain. There is no valid reason that a real estate website needs to publish my dates and amounts of mortgage refinances or originations. Publishing my name associated with the home where I live is also risking my personal safety. This entire website is a scammer/stalker's dream. They REFUSE to redact personal information on request. There is absolutely no concern for privacy. There is a difference between "public" information that requires information requests from government agencies and websites who aggregate it for bad actors. Homes.com is nothing more than fodder for identity thieves.

Been trying to cancel membership for months. Keep getting told someone will call back. No one does. I’ve gotten people on the phone and am told their supervisor will call me back and no one does. Lead quality is horrible.

I found that my name is published on this site! Other realty sites do not have my name listed. I asked that it be removed for privacy reasons and safety concerns. Homes.com response was “Our goal at Homes.com is to provide a comprehensive, accurate, and informative overview of the residential market for the benefit of all users. That includes displaying public records data, which may include individual names. Homes.com does not delete publicly published data records. To have public records redacted or access to those public records removed, please contact your local recorder's office". This is not a sufficient response!

Just don't!! I paid $420/month for a year and received 1 rental lead. I spoke with customer service multiple times regarding activity or lack thereof from the site. They just say, "Oh, well sorry." No offer to reimburse they just continue to take $420 until your contract runs out.

Communication is the worst. You try to get a hold of someone and no one responds. The cancellation process is a nightmare. They will say your contract is canceled but it actually isn't and then continue to charge you. When you call about the charges, they say there is nothing they can and keep your money. Agents, don't use them!

There is no reason Homes.com needs to include personal owner information on their website, including loan amount. Zero reason. Horrible customer service and unethical. Yes, some of this information is already public information, however by putting it in their websites enables ease of access for anyone that googles your name or address.

Created meeting time, waited 45 mins no show, called agent on sign, lives a huge distant away, no idea of appointment setup. Stated he would get a closer agent to call. Got message that I need to sign a paper stating we are not squatters. Pushy agent called, stated that before he will allows to even see the home, we must have an approved purchase order from a lender first. Nothing of his is anywhere is listed as a requirement. He does not want to waste his time. We have been renting a two story condo about a block way for about 4 years, until manager last Aug refused to fix the heater/ a/c unit 2nd breakdown in 9 months and nearly killed my wife still disable. Wanted to see if same concerns about the other home since built about the same time. John D. **

Honestly not quite sure why this company still exists. This is pretty much violating privacy without consent. Everybody should check if their name is being listed on this place, and their home address have been disclosed. They also claim this to be getting from "public record" while don't want to disclose what is the public record they are getting from. Customer service/Privacy team is also non-sense. :)

This company is in violation of privacy laws. I emailed and notified every online realtor site to remove the pictures of my home. All other sites complied without issue except for Homes.com. The listing site even removed it years ago and yet Homes.com is claiming it is from the original listing. This is false. The original listing does not display any photos. Do not use this company

I do not consent Homes.com to post my 3 house owners info. I emailed and called. They're not going to do that. It's not like Zillow.com, Realtor.com which will accommodate your request. You're against the law for my privacy.

As a top-producing real estate agent with 21 years of experience and annual sales of $40M–$50M in a competitive luxury market, I was drawn to Homes.com by their aggressive marketing, including Super Bowl ads, and their promise of exclusive, high-quality leads distinct from platforms like Zillow or Realtor.com. They assured me that my premium listings and robust profile would generate viable buyer and seller leads. Unfortunately, after investing over $30,000, the results have been abysmal.

I subscribed to realtor.com and Zillow. Zillow rate my team as top of Zillow. My team is in the top 500 agents of Oklahoma I was hesitant about Homes.com new platform I'd spend about $1000 a month. They told me that they would be doing coaching and it would show the same payoff as what Zillow and realtor.com. My rep Linda then disappeared after I signed up. I have been requesting to talk to them for over three months. They drag their feet.

This company is in violation of privacy laws. I emailed and notified several realtor companies to remove the inside pictures of my home. All other companies complied except for Homes.com. I explained to all the realtor companies that I was victimized and need the inside pictures of my home removed. I contacted the realtor (Alanna **) who was involved will the sale of our home too. She still works for Homes.com. She refused to remove the inside pictures of our home too. This has got to be illegal. This website https://www.homes.com/ has inside pictures of home that have been recently sold. Along with inside pictures of home that consumers have notified to remove. Yet they refuse to comply with the privacy laws!

want to be photographed for a her listing. This agent lacked empathy for my situation, and unbelievably rude. While it's true that public parks allow photography, this doesn't give someone the right to disregard someones personal safety or privacy. There's a difference between casual snapshots and targeted photography. Even in public spaces, individuals have a reasonable expectation of privacy and safety.

I succumbed to the temptation and gave them a try, knowing they were owned by CoStar. Terrible decision. A year and over $2k later, not a single viable lead. Mainly spam calls or unqualified, out of my territory leads. Canceled months ago but they wouldn’t reimburse. “Sales Rep” based in Atlanta has no knowledge of NYC real estate, reading answers from a script. Stay away.