Homes.com

Updated on 04/15/2021: I signed up for Homes.com but had a terrible experience, so I cancelled it. After cancelling my agreement with them in writing, they continued to charge me....THREE TIMES. I could not get their attention despite several calls and emails, so I posted an honest review here. Homes.com responded to me privately saying they would be in touch... but they never got in touch. They sent me a second private message saying "we've been in touch with you and everything is resolved." Wrong: there was NO contact. Nothing resolved. This company is awful. I doubt this will ever be resolved, but at least I can warn other agents not to get involved.

I have been calling for 3 months, emailed and still have not been able to get them to do a simple fix to my website hosting that only they control. For 3 months, it has been broken yet they still continue to charge for it. Run away. Don't walk.

I can not wait until these people get sued. I will happily take part in the lawsuit. Please contact me when you do it, I have every phone call and email documented. ** Erika **. I have been calling for 45 days. Not a single email or call back. Why did I not read these reviews first. Brittany, you should get a real job, one that allows you to sleep at night.

Homes.com has been the worst real estate lead generation company on the web. Their customer service is almost non-existent. They are only concerned with taking your money, and not responding when you have challenges or questions. I signed up for a 3 month trial, and struggled with set up, I emailed and asked to speak with my account manager - never happened. I sent emails asking to cancel my service, and only received automated responses back, which did nothing.

Please don't if you are thinking of using Homes.com. My lender wanted a way to get more leads and was told they have no programs for lenders but he can work with a realtor. In the beginning, it was all great when the salesperson was trying to get the sale. She was calling him 5 to 10 times a day. I got the sign up email and the salesperson told me to forward it to the lender which I did and the sign up was completed with his credit card.

Very easy to sign up, they hound you for that, but once you’re in and you start seeing the leads are not worth it, They make it impossible to get out. I signed up with them in March of 2020, I was told it would be a 6 month term and then month to month after that. I wasn’t getting any good leads so I wanted to cancel before the 6 months and spoke with the guy that signed me up but instead he convinced that maybe my follow up wasn’t great, instead of their leads not being great and convinced me to pay for their concierge service who could call the leads for me and transfer them when they were ready. It would be 3 month commitment. I agreed thinking maybe I’m not good at following the leads- a month goes by, nothing.

This company calls and solicits your money for real estate leads then provides NONE and totally ignores your cancelation requests FOREVER. They are liars and will do anything to steal from you, look at the reviews and don't risk dealing with con artists. So despicable that any company would treat people that way, that's not any way to run a business. They have victims, not customers.

I signed up for 1 year and paid in advance and was very dissatisfied with the # of leads based on what I was promised. I was pretty vocal about my dissatisfaction but on my anniversary date they automatically signed me up again for a full year. I requested a cancellation 4 days after I saw the money pulled from my account. It has now been 2 months and not gotten a single lead and all I get is the runaround and they have never refunded my money.

Do not sign up.... do not fall for their promises of "great opportunities". No one is looking for homes on homes.com. I signed up to 3 zip codes. ZERO leads from one zip code after a month. ONE fake lead from each other zip code and several investors enquiring about real estate agents contact information.. NOTHING real. I get texts from investors on a weekly basis and don't need to pay to find people who want cheap deals and fixer uppers. Homes.com is unknown to real consumers. They take advantage of agents.

Be aware of Homes.com. I signed up 6 months contract to purchase leads. I hardly got any good leads so have requested them to cancel the contract. They made me on hold for hours. Then they told me to punch numbers in so they can call me back. They never called me back. I submitted a cancellation request via online. Then they keep charging me monthly. They automatically renewed my account for another 6 months. I called them 3 times today. They transferred me to the cancellation department again and did nothing to help me. I wish there is a negative 1 start so I could rate them. I regret to give them 1 star services. Please do not ever buy lead from them. It is just the money you throw it into an ocean. I do not know why this company event exists.

I signed up with them for lead generation in my specified zip codes. The sign up process was smooth and they were very responsive and gave an attractive package to try for 3 months. So I agreed to commit for 3 months. Needless to say that they never delivered There is no way to cancel the account. Sent emails to them. No response. Called their cancellation department and they have a recording that says due to high volume they will call back. Still no luck after several attempts. Worse still my credit card cannot stop payments. Trying to lodge complaint with BBB.

I gave this company a shot, and when I was dissatisfied and asked for a refund, the company went silent. I received one call from a person in the cancellation department, and I shared what my issue was with the leads. He said he would call back, left me a VM, and I have been trying to reach him ever since. They have listings from agents in other places, but those listings are not in my MLS, nor in REALTOR.com, or in ZILLOW. Getting a hold of those so called agents to be able to schedule showings or get information on the property is impossible because the numbers there are to an answering service where I get the run around.

Be aware of Homes.com! They don’t check their leads and trick you to another contract term before you know it. They promised authorized leads, most of leads I got were for mobile homes that I am not authorize to sell anyway and other part were contacts that never answer calls or emails or had invalid phone numbers. Unspeakable!!!! No wonder their cancellation department is so busy they don't even answer calls! When I cancelled I thought that is it, but they still charge you for another term. I’ve been buying leads. I was never told that it will go on another three months term. It's unspeakable!!!! I’ve been buying leads from many companies, you are the worst! I will make sure to spread the word among other naïve realtors like me! Stay away from Homes.com, they are scammers! It's too bad I did not read reviews before I subscribed!

I was contacted by a sales rep from Homes.com who spoke a very good "talk". I was told that my area was hot right now and I would be receiving a huge number of leads each month. I excitedly signed up for a 3 month contract and was sadly disappointed to find out that at the end of 30 days I had only received 2 dead-end leads who never responded to me. I refused to pay for the additional 2 months left on my contract because $200 for 2 leads is INSANE! I was told they would be sending me to collections! This company is a complete FRAUD. Do Not Waste Your Time or Money.

Have experienced flat out fraud from Homes.com. I signed up for one of their lead services. After complaining that I hadn’t received any leads for three months I asked to cancel the service since I was out of my contract term. They said they would cancel but they continued to bill my credit card. Had to place a stop payment on my credit card with AMERICAN EXPRESS only to have homes.com then send me to “collections”. Total nightmare dealing with this company. To make things worse Homes.com was hiring third-party call companies to call me through their lead service and pretend to be buyers to fill their quota. We use Chime CRM and record all of our calls. I had to go back and listen to the call from my team member to even believe it. We are now contacting the California Attorney General to escalate things on our fraud case.

I am an active real estate agent and got talked into signing up for Homes.com's "Local Connect" services. I was bilked almost $900 over 3 months, for nothing. Don't waste your money here. And their "customer service" is a total joke. They do not return emails and you can't reach anyone by phone. How is that for "service"? Zero value for my $900. I am not afraid to spend money if it generates business. This was a complete waste.

I was told I was paying for Homes.com leads. I only received 2 leads from homes.com the other so called leads were people looking at homes not for homes. This is what it stated on the lead when received. (This consumer requested information from a real estate website, though not necessarily Homes.com. They are interested in the following property or area. Please contact the consumer for more information.) Majority of what I received came from other sites, and they were just looking. I signed a contract for homes.com leads.

Very misleading. The leads are fake. I had a detailed conversation from a lead that was just texted to me. Her name is Kathryn P. The text message said "Great News! This consumer is requesting a real estate agent contact". I called her within 30 seconds of getting this lead. She was surprised I called because she never requested a "real estate contact".

I was contacted by a sales rep from Homes.com and we went over a zip code I have been farming for well over a year. She said that Homes.com had 458 leads that month in that zip & I thought why not for a trial period. I am in month 3 of my CONTRACT and to date they have supplied 2 prospects, one of which had no idea why I was calling and the other has yet to pick up the phone. Obviously leads are a number game but if I own all incoming leads in this zip for my "term" and you send me a demographic that shows 458 visitors to Homes.com in a month, I should see more than 2 crappy prospects. Just another lead generation company promising the world and not delivering. If they were a good company they would offer a refund because they said they will get the leads to me. Don't spend your time or money with HOMES.COM.

Please don't ever buy "leads" from these snakes. They only send you non working phone numbers or mobile home "leads" which the last time I checked is NOT real estate especially in California. And they have the audacity to charge $300 or more per month and make you sign a contract! What a joke and a SCAM! ** Homes.com!

AGENTS - DO NOT SPEND A DIME ON HOMES.COM. We are one of top producing teams in our market (100+ homes/yr) and typically do not spend on lead gen unless we know it's a good ROI for our business. However, Homes.com rep called and claimed that they revamped their lead gen systems and it's a totally different product now - IT'S THE WORST POSSIBLE LEAD GEN product out there. Craigslist is a better lead gen tool than this. Do yourself a favor - BUY A RADIO instead, it will do more good to you than Homes.com leads - I Guarantee it. DONT SPEND A DIME on this company. THEIR SALES AGENTS DO NOT DO WHAT THEY TELL YOU THEY WOULD DO AND ALL ARE BUNCH OF EMPTY PROMISES.

They advertise leads, but don't supply any that can be used. More interested in training material which I have no interest. Very expensive and tie you up into a 3 month account charging over 200.00 a month for nothing.

Updated on 03/13/2020: This is in response to the response from Homes.com. They want me to respond in a private message. Folks, I made it very clear that I was not given the knowledge of the entire program I bought and that their staff did not know the product, therefore I wasted 5 months. They did not address that at all in their response of course. I was not expecting a ton of leads but was assured one or two. Of course, I got zero.

I bought lead generation for 6 zip codes which, based on 1750 ad impressions for those zip codes should've should've generated approximately 17 leads per month. In 2 mos I rec'd 6 unworkable leads, TOTAL. According to records none were contacted by lead concierge to determine their interest level as was promised. Four never responded to my contact attempts and the two I was actually able to speak with told me they had no desire to buy or sell real estate and immediately hung up. When I decided to terminate my association, I sent an email notification which apparently generated an automatic reply with phone number to reach Client Success Team "directly". I called and was forced to leave a message and have not received a return phone call from anyone. I'm sorry I put my faith in this company and wasted my marketing dollars.

I bought rental leads from this company 2 years ago with absolutely no return on my money. Not one workable lead. You would think I would have learned my lesson then but I tried once more. Thank goodness I only signed up for 3 months. I bought 2 very active zip codes and so far--nothing. I am trying to cancel and get out of this horrible deal but Homes.com makes it very difficult to even reach the right department or person. Homes.com took my money and provided nothing in return. I feel scammed.

I wish I had read the reviews before signing up! I was testing a small market to see how Homes.com works and performs. Customer Service is non-existent once you sign up. I signed up, created my Profile, but when I searched the city I signed up for, I wasn't listed. When I contacted my sales rep, he said "All looks good on his end!", and gave me the 1-800 number. Left messages there, no one called back. Since I couldn't receive any help, I started the process of trying to cancel. Left messages, emails, no one has contacted me still AND they charged my credit card the next day after I emailed to cancel and have my money refunded. I will be disputing all charges, but what a waste of time all the way around. I would never recommend this company. The good reviews must have been from many years ago, because it certainly is good now.

Do yourself a favor and don't signed up and pay them for any of their services!!! They called me from homes.com and made me sign up for the lead generating service (sponsor page) for Boca Raton. My representative was Jennifer ** Customer Success Specialist. I signed up $200 a month for 3 months on January 15th 2020. I didn't get one single request or email from any lead.

This product is not worth the money at all, at least not in Indio CA. It seems that Homes.com simply does not have the necessary site traffic to provide any value to real estate agents. The name of the game is exposure and homes.com simply cannot provided it. It is fraudulent to offer a product or service in exchange for money knowing that you cannot deliver as promised. We are at the top of the real estate market season here, yet there are practically no inquiries coming through homes.com, 3 to be exact. In fact, I get more inquiries organically from my way cheaper Placester website, that goes to show the embarrassingly low site traffic homes.com has. I spent just under $1,000 over 3 months for 3 half hearted leads. DO not waste your money and time, invest in other marketing activities instead.

Signed up for three months, after multiple attempts to reach them to correct several issues (#1. they did not even list all my listings) they did nothing. Never received one lead either. Terrible attitude, no one cares or calls back. Trying to cancel but they won't answer, acknowledge emails or anything...UGH. I have never written a review but I have never seen such a lack of professionalism. Absolutely terrible.

Updated on 03/10/2020: Krystal ** in accounting/marketing and Jamaal ** did handle the problem and returned my money and canceled my account in full. I am appreciative of their problem solving and their "due diligence" to get the issue rectified and straightened out. Every customer only wants to be heard if a problem arises and helped by servicing. I am satisfied with how it was eventually and professionally handled. Thank you and having said that, one can always revisit service in the future. I didn't use the service so that was not the complaint, I just wanted a return of a refund due to a double billing glitch. Thanks again and I wanted the remedy duly noted as it deserved to be.