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Started off with a great intake call, was really excited for the service. After that it was all downhill from there. My rep Trisha ** doesn't check in, and has no interest in the success of her clients. Over 6 months went by with only 1 check in! They take about getting 5 star reviews from our clients, yet provide 1 star service to us. Never would recommend, especially when I gave feedback and Trisha's response was terrible.
My first 5 years with them I could get responses to issues. But these last few years the customer service is literally horrible. You are basically on your own. The main link I keep finding to get assistance, when I click on it it goes nowhere. Another link will send me a confirmation that they received my request, but no one gets back to me. I am going to cancel my account very soon, but I fear that it won't be an easy task. They'll probably never know I left. I'm going to try Placester for my website which is recommended by NAR.
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I have had a long relationship with this company (over 10 years) and have seen their customer service and care deteriorate to the point of unrevivable. I honestly feel like they will tell you anything to gain your business. The delivery of the product, whether a website or SEO optimization, is a set formula that is dated and appears to use algorithms and social media concepts that no longer comply with the latest search engine, Google and Facebook criteria. Homes.com is a rigid platform and cannot work outside of their limited offerings so this is not in any fashion anything other than a website for limited personal marketing and definitely not for the advanced marketing required for successful Broker's today.
The final straw was an incorrect phone number in my webpage header (this was changed to correspond with one of their marketing programs to track leads) and when I cancelled the program it remained in the header. I requested it to be changed to my office or cell number and they said they could no longer make those changes to my page. This area is outside of my dashboard controls and only a back office tech could make the change. Therefore, if they can't change it...I will. So long Homes.com. It's been real, but definitely not real fun.
Terrible service. Not worth the money. Misleading information from salesperson. Told monthly price by salesperson but stuck in long term contract that is impossible to get out of. Stay away from this service. Would give negative stars if it were an option. This seems more like a scam than a service.
I am a licensed Realtor who signed up for three zip codes with my licensed Realtor colleague. We were supposed to get a certain number of good, vetted leads per month. The number of leads received is far less and they included bad phone numbers, renters (I do sales only) and completely out of my area. The Lead Concierge is useless. I have made many attempts on the phone and email to cancel my contract. I was able to make an appt with my "assigned" customer service specialist. I waited four days for the appt. He didn't call and didn't answer my calls. 28 hours later I still have no response. I have called and emailed several more times. I asked to speak with a supervisor and was told they were all in a meeting and an email would be sent on my behalf. I want to cancel my service immediately and receive a refund.
Absolutely some of the most crooked people I've ever dealt with. I was sold their service by Chris **. He talked me into the six month contract by telling me I could get out at 3 months if I gave 30 days' notice. I have 34 days notice so I would be sure not to pay for 4 months. I paid for the 3rd month, reluctantly, and month 4 they start calling me telling me that my account is delinquent. I told them I canceled. They said that I was signed up for six and that I had to pay for 6. I explain what the salesman told me and they said that's not how it works and I'm stuck paying for six months. I haven't gotten a lead that has been pre-approved, which is not acceptable in this market. Absolutely terrible company. DON'T DO BUSINESS WITH THESE CROOKS!
In Jan 2020 I joined Homes.com after a hard sales pitch that promised the moon. At $200 a month it was expensive but I was promised solid leads. Long story short over the next 2 months I received like 8 or 9 leads and they were bogus junk leads. Most denied needing any service. BUT the biggest problem and one that the big companies pull all the time is even after I canceled, they continued to bill me $200 a month for several months. They are crooks. Stay clear.
If I could leave zero stars I would. First of all I was told I was paying for a entire zip code, what I found out during an upscale call, was I only had 7% of the zip code. I agreed to upgrade to a full zip code for an additional fee and was told the charge (made that same day already for the 7%) would go toward the new charge for the upgraded area. When I got off the phone I checked my account and they billed me the full amount. I then called to cancel the full service, because this company is a joke and they told me It would be - I got billed 3 more times.
When I called to dispute the charge they told me I committed to 3 months of service - which was never verbally mentioned, but apparently in the fine print they email over. This company is shady, liars and scammers - save your money, go somewhere else. I also want to mention, once I signed up with them - I got many leads sent to me - of telemarketing and scammers- yep- that’s all that showed up for me - never once got a Real Estate related lead! Biggest joke ever!! I called and called and explained I had been lied to - no one cares.
This is the worst company. Do not waste your money. They got me twice. They said they had changed everything. It would be different this time. I would get real leads this time. Names, phone numbers, real calls and properties buyers were interested in. They promised me. Even got the manager to call me to profess how everything had changed. What a scam. I think in 3 months I have had 11 texts. May have a phone number but no name. Some phone numbers don’t work. One man I called did not know what in the world I was calling him for. I think I am in 5 zip codes. That is pretty lousy results for a company. Like I said do not waste your money and all the aggravation of dealing with these people. It was a lesson I should of learned the first time around.
I signed up with Homes.com for a 3 month lead program on Feb. 1, 2021. I bought a portion of 2 zip codes in the towns that I chose. I was told by the salesperson that I would appear on the listings for homes in those zip codes and would receive leads. I have received a few leads. The buyers are completely unresponsive. Finally I got one to respond and she said to remove her from my emails. She said she had received over 10 other Realtors bombarding her with calls, texts and emails. When I viewed myself on the listings of the zip codes I purchased it's only me and 2 others?! So Homes.com is then still giving out these leads to 7 other Realtors! This is a total scam and I'm locked in for 3 months or they charge you a huge penalty. I called to discuss and got one call back. I then returned that call twice only to leave voicemails with no further call backs.
Homes.com author review by ConsumerAffairs Research Team
Homes.com has a long history in real estate advertising. It originally existed as Homes & Land Magazine, which began publication in 1973. The magazine began publishing digitally in the 1990s and later became Homes.com. The site is now owned by Dominion Enterprises and headquartered in Norfolk, Va. The site lists properties that are for sale and rent.
Local professionals: Homebuyers still looking for a real estate agent, mortgage banker, home inspector or other real-estate related professional can find listings on Homes.com.
Blog: Homes.com has a blog with informative articles on buying a home, moving, building and remodeling a house and much more.
Forums: Homebuyers, renters and homeowners can all post real estate questions on the forums on Homes.com’s website. Although anyone can answer other users’ questions, most questions are answered by real estate professionals.
Search options: Site visitors can easily browse for a specific type of home or property, like a multi-family home or empty lot. Users can then narrow their search from there.
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