Homes.com

Homes.com Reviews

About Homes.com

Pros
  • User-friendly navigation
  • Wide selection of listings
  • Real-time notifications available
  • Comprehensive information provided
Cons
  • Poor lead quality reported
  • Difficult cancellation process
  • Inadequate customer support

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Homes.com Reviews

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    How do I know I can trust these reviews about Homes.com?
    • 4,605,080 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed Jan. 26, 2025

    As others have mentioned, they publish more personal information than any other site and refuse to remove it upon request. It took several months to even receive a reply telling me to go pound sand. Awful, unethical company.

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    Customer ServiceContract & TermsStaff

    Reviewed Jan. 15, 2025

    I never received a contract and have paid them more than $2000 and have received no benefit. Terrible company. My sales rep and his manager are terrible. I want to cancel my subscription and they continue to state that I have to get on a zoom call. Do not sign with them. It's like throwing your money away.

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      Online & App

      Reviewed Dec. 25, 2024

      Arrogant and disrespectful. Homes.com is the only online real estate company that is so arrogant and disrespectful as to willfully ignore direct requests from property owners to remove personal information from their website.

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      Customer Service

      Reviewed Nov. 21, 2024

      Absolutely the worst real estate lead service in the industry! They make it look like a potential buyer is calling me on my listing and then send notice via text and email. When I call the number back, the "potential lead" has no idea how I got their number, never called me and is typically upset.

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      Customer ServiceSales & Marketing

      Reviewed Nov. 20, 2024

      We are receiving robo calls from a 786 number and when we call, it's a person saying they thought we were a lead from Homes.com, we don't even own a home, what a scam. I hope you who are reading this don't pay for advertising with them, or cancel your credit card due to fraud.

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      Customer ServiceContract & TermsSales & MarketingPunctuality & SpeedStaff

      Reviewed Nov. 19, 2024

      I wish I could say my experience with Homes.com was positive, but unfortunately, it has been a complete nightmare. From the start, the warning signs were clear, and things only got worse over time. The enrollment process was shockingly misleading. The salesperson, Jack **, assured me the fee would be "only $1,000 annually," but I wasn’t provided with any written documentation or details. I wasn’t shown the contract before agreeing to the service, and I only found out months later that I was being charged $1,000 monthly – a detail I was never made aware of at the time. It was only after I raised concerns that I received a copy of the contract, and to my dismay, it was a one-page screenshot filled with errors and discrepancies. This made me question whether it was even the contract I had originally signed.

      To make matters worse, important documents like the Zoom meeting where I was supposedly enrolled were deleted after 60 days, and Homes.com doesn’t record their sales calls, despite recording calls with random fake leads. The lack of accountability was astonishing, leaving me with no way to verify what was discussed. I reached out to manager Daniel **, hoping for some resolution, but was met with a dismissive and unhelpful response. I was told my contract couldn’t be canceled early, despite being clearly misled during the enrollment. It became evident that their policies are designed to protect them, not the customer.

      After reading numerous negative reviews from other real estate agents who’ve been similarly deceived, I realized I’m not alone. There are many of us who have fallen victim to these fraudulent practices. Should we sue them for Fraud? If anyone is considering legal action against Homes.com, I’d be happy to share my experience. Feel free to contact me at **, Alex **. RE License Number **.

      In the end, I’ve halted all payments and am filing complaints with the Consumer Protection Division of the Office of the Attorney General and the Federal Trade Commission. I strongly caution anyone considering their services. The lack of transparency, deceptive enrollment tactics, and dismissive customer service are major red flags. Buyer beware!

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      Contract & Terms

      Reviewed Nov. 7, 2024

      I am having an incredibly frustrating experience with Homes.com. The lead notifications they promise are junk; they did not deliver quality leads during my subscription. It feels like a complete waste of money. What really gets me is the 12-month commitment they force you into. Once you're signed up, canceling its impossible. If you decide to stop payments, they’ll threaten to sue you and send you to collections. It’s an absurd and predatory practice. View terms here: https://www.homes.com/about/homesterms-of-use/.

      They have the right to terminate your service at any time, but you don’t have that same luxury. If you miss sending a termination notice within 30 days after your agreement ends, they automatically renew you for another 12 months. This is incredibly unfair and misleading!!!! Overall, my experience with Homes.com has been a nightmare. I would strongly advise anyone considering their services to stay the hell away!!! What a terrible way to treat customers!!!!

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      Contract & TermsStaff

      Reviewed Nov. 5, 2024

      Homes.com Membership for Real Estate Agents is a Scam! Don't Sign Up. I am a 30+ year top-selling Realtor in Georgia and this is by far the worst platform I have ever spent money on. I am locked into a contract for $1,656.00 per month for 1 year. That is $19,872 for a year of nothing. Never have I made this poor of an investment in my business, so upset that I am losing money and totally feel I have been scammed! The contract expires in March of 2025 and to date, I have had a ZERO return on my investment. Leads are bogus, not real people or people who even are thinking of buying real estate.

      I also discovered that there are other realtors in my area and my office that pay 1/4 the fee I pay for the service. Homes.com says it is because of the number of transactions and longevity in the area that my fees total up to the $1,656 per month while others are much less ($250 to $575 per month). There is no early termination clause or buyout. As Realtors we need to stand up for ourselves and quit paying these companies for leads, quit allowing them to have our information about the properties we list and quit letting them sell the leads back to us! Shame on NAR, GAR & KW for showcasing their platform to agents. This is the first business review I have ever written but it is my hope that I save other Realtors from Homes.com.

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      Customer ServiceContract & TermsSales & MarketingStaff

      Reviewed Oct. 17, 2024

      A man named David ** came to our office with Land.com material and asked for a meeting to promote his services. He called for months until I gave in to bringing 5 Realtors to the conference room for briefing on Land.com. BEWARE, it is NOT land.com but Homes.com where he tells you all the great things and leads you to think you will receive so much for signing up at the bottom because they will surpass Zillow and everyone will have to pay more. Now, you will need to pay attention because Land.com is refundable but not Homes.com. We must have heard wrong is how the customer service department put it when we got nothing and tried to cancel. It took months of writing emails and speaking to Homes.com in Virginia. There is NO contract, it is when you set up your profile that triggers your commitment for 12 months.

      I am still trying to figure out where is the non-refundable language or contract like they keep telling me. The leads are fake and maybe you get one or two fake leads a month. This David ** went on to tell us they are going to outperform Zillow and will be the big guy at top of real estate. Homes.com is a joke and fraud. Once they get your credit card you will never be able to stop paying for nothing as they go through thousands of Realtors like myself who work hard for a living. It is the worst decision I have made in a long time! If any salesperson calls to say Land.com RUN, RUN and definitely don't give out your credit card for Homes.com. It's a SCAM!

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      Customer Service

      Reviewed Oct. 12, 2024

      Homes.com came out to my house to film, I told them no inside closets or garage. They went ahead and filmed those areas. I contacted realtor who sent them email to remove inside closets and garage. He got email back confirming they did, but they did not remove those areas and again they were contacted and they agreed to remove areas. This is now week three and nothing has been removed. They lied. Also they listed description wrong. Added things that were not my house. This is a waste.

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      Homes.com author review by Jessica Kaplan

      Homes.com has a long history in real estate advertising. It originally existed as Homes & Land Magazine, which began publication in 1973. The magazine began publishing digitally in the 1990s and later became Homes.com. The site is now owned by Dominion Enterprises and headquartered in Norfolk, Va. The site lists properties that are for sale and rent.

      • Local professionals: Homebuyers still looking for a real estate agent, mortgage banker, home inspector or other real-estate related professional can find listings on Homes.com.

      • Blog: Homes.com has a blog with informative articles on buying a home, moving, building and remodeling a house and much more.

      • Forums: Homebuyers, renters and homeowners can all post real estate questions on the forums on Homes.com’s website. Although anyone can answer other users’ questions, most questions are answered by real estate professionals.

      • Search options: Site visitors can easily browse for a specific type of home or property, like a multi-family home or empty lot. Users can then narrow their search from there.

      by Jessica Kaplan Contributing Writer

      Jessica Kaplan is a freelance editor and writer who contributes and updates articles for ConsumerAffairs. She writes lifestyle content across several publications, including Reader's Digest and Taste of Home. Jessica's specialty is covering trends content, and she has a particular passion for travel and food news.

      Homes.com Company Information

      Company Name:
      Homes.com
      Website:
      Homes.com