Homes.com Reviews

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There is no clarification regarding termination on the receipt. It just says I bought 6 months of service. I recieved a welcome email as well - again, no instruction or clarification regarding how to terminate the contract. I have looked at every part of my account page and there is no reference to a contract or contract obligation. Another agent in my office signed up with them and he, too, had no idea that to get out from of his agreement, he had to give them 30 days notice. And now, I am reading that others have been experiencing the same thing. They have an F rating with Better Business Bureau and equally poor ratings in Trust Pilot as well.

After a full, frustrating year with the second seller, being fed a constant diet of “houses are just not selling in Coarsegold”, I reached out to my realtor and friend John in Southern California, and shared my experience with the local seller. After some research, John recommended Rob, and told me Rob would be calling me. Rob called me right after speaking with my friend John, and quickly arranged an appointment. That first phone conversation was all it took. Rob introduced himself and described his vision of how he planned to sell my house. His intention and his enthusiasm, reminded me of how the great NFL Quarterback Tom Brady approached football. I knew I was in good hands.

Rob’s excellent understanding of the market, great communication skills, focus and passion, exceeded my expectations. In just a few days, Rob surpassed, outperformed, and blew me away. While early on, his exceptional communication skills, local expertise, dedication, network of local professionals, ability to make the stressful selling process smooth, his “laser” responsiveness, demonstrated ability to make good decisions and genuine care, are visibly obvious and at the same time reassuring. I truly believe in my heart, Rob will deliver.

In less than twenty four hours, my house was in the MLS including a narrated video walk through, was on multiple websites, “boosted” in Homes.com (appearing in the top ten homes for sale), and includes a 360 degree photo shoot of the entire house (inside and out). In less than a week, Rob accomplished more than the predecessor realtor did in a year. As earlier mentioned, like the great Tom Brady, I believe Rob ** is the one to get it done. Choose Rob, and like me, you’ll be glad you did.

I have asked both Morgan ** and her Manager multiple times, I have to chase them to get them on the phone for a week and they were trying to avoid the call. Never responded and finally refused to do as I instructed. Homes.com is a owned by Costar a publicly traded company. They should be ashamed of themselves. This no way to conduct business with realtors, brokers alike. Extremely underhanded & unprofessional. They are actually refusing to answer my calls and emails. I signed up on a trial basis. Spoke to Morgan **. Asked her 3X on a recorded line if there was a minimum time period for the program that needed to commit to. I asked her is it 6 months Zillow or 3 months? Since I am not new, I asked, and I told her that I am not interested in committing to any period of time. She assured me that there was nothing to commit to. I could cancel at any time.

So started in July and in November called to let her know that I wanted to cancel effective in December. That I didn't see the benefit. She didn't get back to me until 4 days later. I received her call and her response was, "You signed a 1 yr contract!" I could not believe what she said. I assured her that I did not. I reminded her that I specifically asked her 3X on the phone in July to avoid any contracts,. So she told me I could not cancel and needed to discuss this with her Manager. Greg **. So I did, he would not agree to cancel me out. Tried to convince me that they could increase my business, etc. and now another charge appeared on my credit card on December 8th that I did not authorize.

I also never signed a contract of any kind. They are now both refusing to get on a call. Customer service emailed me today that I am in a 1 yr contract. Once again the contract was never electronically signed. There is no encrypted signature. It is a LIE! They are desperate for business and don't value agent relationships. They scammed me! I am now filed several complaints with NJAR & NAR. Morgan ** and her partner Manager Gregg **.