Homes.com

I had a payment left to pay, but due to the COVID 19 and the state in a shutdown and not receiving any leads from homes.com that were worth anything. I told the the payment center I could not pay at this time and thought I was being put on hold. Instead, homes.com turned me into collections during this tragic time. Homes.com is more concerned about money than health and life and they a very deceiving with what you are paying for. You are paying for people looking at homes not for homes. When I signed a contract, I signed to purchase leads from homes.com, but that is not what I received. They will do whatever it takes to get their money, but they could care less if you make money.

I started probing into how I was able to get her contact information. She said she did a google search for "MLS". She went to a page that was not Homes.com and had to fill out her contact information to get access to search for properties. I was told by the Homes.com Sales rep that people searching on Homes.com would be reaching out to me to inquiry about a property, the same as it works with Zillow or Realtor.com. This was my 3rd lead in 3 weeks. The first lead hung up on my and the 2nd said he never requested any information. All 3 leads from Homes.com said " "Great News! This consumer is requesting a real estate agent contact". Completely false! All three were on a landing page and filled out their information to access that page, not to be contacted by a Realtor.

Perhaps if someone would have gone over the entire program and that the leads go to a dashboard which we could not find, or targeted a different audience with the ad that I was paying for which was never brought to my attention. Plain and simple, they will try to say whatever they want. I have had enough of that run around. Oh, by the way, if anyone wants to see all the emails between them and myself plus my office, I will be happy to share. This is a truly ugly company with no ethics and accountability. To homes.com...if you continue to respond with half truths to my reviews, I will continue to post.

Original review: RRUUUNNN. $400 X 5 MONTHS = ZERO LEADS. Just after I signed up my consultant was changed. I thought there was nothing more to the program than what she had already set up. I remember asking my new consultant a question that he did not know how to answer as he was new and not fully trained. I DIDN’T find out until four months later that there is a dashboard, DIDN’T know that your consultant is supposed to go over your account monthly to make adjustments and see which ads that I am paying for were working. I just sat and waited for the phone to ring. When I began to complain, they told me they were branding me by posting. I made perfectly clear at the start that is not what I was looking for.

We have people at our agency whose job is specifically to post. I came to know I was not explained the entire program about the ads, dashboard where they say my leads were going to. What dashboard?? Whose dashboard??? NOTHING there. I requested a refund. My rationale was if you order something and it comes in broken then you are entitled to a refund. If you buy software and it doesn’t work you get a refund. They refused. Their excuse is that they just recently implemented these agent programs. I SHOULD NOT HAVE TO PAY FOR THEIR GROWING PAINS, or be assigned someone that is "new" and never went over the account with me.

This is not how you keep customers. I was able to have the regional counselor get a cancellation for me. They delayed that so they could have the retention department speak to me and meantime another $400 went through which they refused to return. The retention department lady who I spoke with is a master manipulator. Spoke in circles every day. Promised freebies. Only if I continued to pay. I couldn’t get my head wrapped around that. And after a few days of lengthy calls, I just hung up on her. My head was heavy and spinning. No joke. This is not how you keep customers. I wonder how many other guinea pigs are out there.

I am a seasoned agent with many recognitions. I have been around. You never want to sign up with a company that does not take responsibility. I'll tell you something that is more alarming to me. Knowing that they are wrong, talking in circles with me and offering “freebies”, denying any sort of refund, made me lose all trust in this company. I would not be at all surprised if they are double or triple selling their leads. How do you know that you have a certain percent of the territory? Maybe they are showing the same impressions to someone else. Furthermore, our company has about 1,500 agents. Our company has recently hosted Homes.com at our yearly convention.

Our company has had homes.com do some Con Ed hours. When I started to have problems, I called the owner of our company who called our marketing department to take of this....even with all her letters back and forth with homes.com, she was unable to get them to do anything for me. Imagine that. They couldn’t even show us appreciation or good faith even though they admit they were wrong. You know what they did do? They penalized their regional broker by dropping our office from his roster.

I have never written a review for anything. But this company is ugly in so many ways. I will continue to keep posting this review. I want to make sure that newcomers to this site will be able to see it too. Sorry for being so lengthy. I assure you, there was much more that I could write. Finally, for your peace of mind, sign up with a reputable company who is there for you.