Home Nation Reviews

I asked them to put the deck up level with the door because I have a husband that could be in a wheelchair eventually and it's about two inches short of the door. He said, "We can't do that." I said, "Yes, you can. There's no law that says you can't do that." We have the hot water heater turned up all the way, as high as it'll go, and the bathtub does not heat up enough. I like steaming hot water when I take a bath. My husband has hip problems and ankle problems and he's got one titanium ankle and two titanium hips and he's going to be able to get the other ankle titanium too eventually and he's got his knees to work on. The thing is that it does not heat up like it should.

My husband doesn't really get any comfort, and neither do I. I've got a bad back. We're not spring chickens. Also, they didn't bother to tell us our heat detectors are not smoke detectors, and every time you turn on the stove or the oven or you boil water on the stove, it goes off. They're too high in the ceiling for me to reach. I am a short person. There are things that I don't understand why they're left like that. They tell me, "Well, take pictures and we'll deal with it." It's hard to do that when I work. There's their 1.6-gallon flush toilets. My son uses half a roll of toilet paper every time he goes, and the damn things won't flush right. His girlfriend got it unplugged the second time. The first time, I had to call a plumber.

The light switch in my bathroom goes vent, light, light. It's supposed to go light, light, vent. When you have to go to the bathroom in the middle of the night and you need to flip on a light, trying to figure out which light you're gonna hit doesn't help. I have fallen and broken five ribs. So, I need to see where I'm going so I don't fall. They want me to take pictures of it. How do you take pictures of a light switch and try to explain to them that this is wrong? I plan to get a ramp up to the deck eventually, but there was no reason why they couldn't have raised it two inches and made it flat, so that he could just roll in there. I've seen other people in there with decks that are right straight with the thing.

The door on the front, for a long time, I couldn't get it to shut and lock. The plate that the locking mechanism goes into is not even there. They had cracks. There were cracks everywhere in that trailer and I had to have my son-in-law patch them. They told me I had to get somebody else to do it, but they also told me that they would take care of all that. I also can't get some of the windows up all the way. I'd love to open up the windows on the nice days, but I can't get them to raise up. I'm gonna have to get some WD-40 and squirt them. They didn't tell me if I could pull the inside glass part out to wash the outside of the windows.

I got a light switch and they're not normal light switches. I had a light switch that blew for some odd reason. I had trim around where the furnace sits. It's about an eighth of an inch and it was a little piece of wood and it wasn't tacked down all the way and my grandchildren found it and broke it. I'm not a happy camper completely. The hot water is what pisses me off the most. You turn on the sink and you wait till it gets warm, turn it off, and turn on the bathtub and it's a little bit warmer, but not much. The plumber that I had there to take care of the toilet that my son clogged said that when I turn the sink on, I'm just washing out the cold water out of the pipes. The high temperature is good for the dishwasher and the clothing, but it still sucks to take a bath in.

The home is nicely built. I can't hear anything outside. We had a tornado warning and I heard it but as far as car doors and people hollering up and down the street and dogs barking, I don't hear anything. So, that's good. I like the style of it overall but there are things there that they just flew over. There are nails where they put the drywall in and you can see the top of the nail and you're not supposed to do that. We also have a spackled ceiling with texture. It waves. A ceiling should be straight. They didn't come back, they didn't try to help me, and they didn't tell me what to do with the thing. A couple of times I called and I didn't get an answer and there were no callbacks. I know they're busy people, but this is a $120,000 trailer.

Another thing is when they put the air conditioner in, they changed the thermostat and it's not a very good thermostat. It's sitting on about 80 now and it's freezing cold in there. I still can't even figure out how to get the filter out. I've tried everything to get that filter out of there to change it and I can't. The cabinet doors in the bathroom are tilted. They're not lined up. On the countertops, the plastic they put on it instead of something solid is coming off already.

I had a big island put in it and some of the decorative pieces have fallen off. I also told them I wanted brown cherry cabinets and it took forever to get it put together. That's another thing that aggravated me because they kept saying, "Well, maybe next week, maybe next week." And when they said, "It's done," they showed me pictures of it and it was white cabinets. I do not like white. I have grandkids. I make messes myself. It took them another six to eight weeks to finally talk them into putting the brown cabinets in. Then the drawers are wonky on them. They were really nice and polite about everything. It's just that when it came to deliver it and getting it there and getting what I wanted, the rep swore down I put white on there and I know I didn't put white cabinets on there. I just don't like white on everything.

The sales lady named Cathy was a good girl. I really enjoyed working with her. She was the one that talked it up like it was gonna be the best deal I ever had in my life. Instead, it was a horrible experience. I would never ever do that again. It took six and a half months to get them to come over to repair the door. Then when they got here, the people that were working for them, they said that Home Nation is a bad company. I had to put plastic over the doors to keep water to come in, and there are staples all in the side of the vinyl siding. We won't ever recommend anybody to buy a trailer through Home Nation. They don't stand behind anything.

We were trying to have our installers lined up for them to come in to put it in when they dropped the trailer. They told us six different days that the trailer was gonna be there and it never showed up. I had to pay them $300 a trip to come down to put that thing in. We paid 54 plus tax but by the time we had to fix everything on it, we could have bought one locally and it would have been the same price. We feel like we got a used trailer. The stove was new because it was all wrapped up in place. But everything else in that home seemed to be used, even the sinks. Overall, we won't ever go through that again. I'd rather pay double the price than have to deal with that.

The communication is great. I could text Lauren on the side, “Hey, Lauren. Give me this information.” “All right. I will email it to you.” Once we gave the payment, it took three months. That was Home Nation's timetable from the house going on the land, and getting off and getting delivered. They held it out for a month because our land wasn't ready, and it was smooth. No additional cost.

The furnace had to be completely replaced and it was not covered under the warranty. We had to pay another six grand out of pocket for a new furnace. Home Nation said we should have known it wasn't hooked up right. They don't install houses, so we had to pay to have somebody else come and do it. It was a referral through them. Besides that, the propane company hooked up the furnace and there were no leaks. They didn't say any different either.