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Healthcraft Cookware Reviews

2.9
42 reviews
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About Healthcraft Cookware

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Pros
  • Excellent cooking performance
  • Positive customer service experiences
Cons
  • Handles may disintegrate over time
  • Warranty issues and limitations

Healthcraft Cookware Reviews

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    Page 2 Reviews 40 - 80

    Reviewed Sept. 17, 2009

    I purchase Health craft cook ware at a home improvement show from Fred Fams (4-5-09), after I received the cookware I couldn't get the same results that they were demonstration at their show. Fred then came to my home and he was showing me how to use the cookware which he was also having trouble with on my stove. I was then told that it was my stove and so I had a repair service ($84.95) come out to look at the stove and was told there was nothing wrong with the stove. So again I called Fred back out and we tried again with no better luck. So now they want to replace the health craft with the Royal cookware which has not arrived after several weeks of our conversation. I did try one piece of the Royal and it did do a better job than the health craft, but it still was not what I was expecting. I told them I just wanted to return the set and get my money back. I was told that once you purchased the cookware you owned it, there was no return policy. I was and am very upset about this and can’t belive if you are not safatisfied that they would not do a refund the best cookware out there will refund replace any of their products without questions.
    Any help to resolve this would be greatly appreciated, They are paid in full at this time. Jackie Borrelli
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    Reviewed March 14, 2007

    I ordered cookware, believing I was purchasing Healthcraft. I have some Healthcraft Cookware. I love it and wanted to get additional pieces. The salesman was in a Healthcraft booth; there was Healthcraft signage; he wore a jacket with a Healthcraft monogram; and he only spoke of Healthcraft. The receipt we were given said Healthcraft. The credit card bill was to Healthcraft. What else would a reasonable customer assume, but that they are purchasing Healthcraft? When the cookware arrived, it was Royal Prestige. It's not the same quality as Healthcraft and I don't want it! Royal Prestige is not part of Healthcraft. It is a separate company.

    I immediately called Healthcraft's customer service to let them know I didn't want the products and would be returning them. Steve, the customer service representative, gave me the runaround for several days. He promised to call me today to tell me how to handle this matter. Instead, he was rude; curt; abrasive and told me I was harassing him and then he hung up. I'm a professional woman. In all of this, I never raised my voice. I never used anything but proper language. I was willing to cooperate with their ridiculous return policy (wait for them to give a return number before the warehouse will accept the returned merchandise).

    I have all the original packing material. I never used any of the cookware. I want to return this and get a full credit on my credit card, including the shipping costs since I was deceptively sold a brand of cookware that I didn't order or want. I asked to speak to the president of the company and was told he'd been advised of my situation and this was how I was to be handled. I couldn't get through to him. I was told it was my responsibility to know what I was buying.

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    Healthcraft Cookware Company Information

    Company Name:
    Healthcraft
    Website:
    healthcraft.com