Healthcraft Cookware Reviews

Then HealthCraft shoved the product on me saying I signed a 3 day right to a refund in a contract. What? If their product is so great, why do they force it on you? I thought I signed a paper acknowledging receipt of the merchandise. That is **. If their product is so darn good, give it a normal 30 day money back guarantee. No one has time to deal with returns within 3 days, especially at a fair! And of course, HealthCraft abuses that, saying they are abiding by Federal Law. So they want to hide behind a loophole in interstate commerce with contracts?! How lame is that?

Snake oil salesman! There are complaints all over the Internet on this company. I gave them a year to offer a refund and ample opportunities to fix the problem. I'm out $280 and I have proof of delivery of the returned merchandise. I also wish to share with the public that HealthCraft claimed no responsibility for the sale and no involvement in the transaction. They said it's between me and the sales guy. Yet they processed my credit card transaction, so it is up to them to contact their contractor/distributor.

HealthCraft's quality issues and internal communications are not my problem. HealthCraft should stand behind their product with a normal refund policy if they are so good, or at least normal! HealthCraft hides behind such nefarious statements like "we've been around since 1937" or some other ** date? Maybe someone manufactured since that date, but I doubt they've worked with these high pressure salesmen that long. Why doesn't HealthCraft distribute through normal means if they are so established and reputable? I'll bet they spend lots of time trying to clean up the ** storm they leave with dissatisfied customers.

I expect them to continue making the same song and dance about how great they are in rebuttal, rather than fixing the problem with a refund as they should have. I personally want to make sure HealthCraft loses more than what I lost in future sales. It's a matter of principle. No consumer should have such aggressive marketing tactics forced on them. Consider it my public service to the community. Buyer beware! You have my contact info HealthCraft! I am not a mystery competitor. I am a pissed off consumer.

The company is known as HealthCraft, Royal Prestige or Ekco Home and is based in Florida. 813-885-5244, PO Box 262502, Tampa FL 33685 (813)889-9071; Customer Service: Steve **; Founder: Chef Charles Knight, 813-390-1144. Kitchen Craft sells the same wares and is also based out of Florida. Salesperson: Jeff ** or Robert **, Bob ** 828-508-7860; Robert **, **.

I immediately called Healthcraft's customer service to let them know I didn't want the products and would be returning them. Steve, the customer service representative, gave me the runaround for several days. He promised to call me today to tell me how to handle this matter. Instead, he was rude; curt; abrasive and told me I was harassing him and then he hung up. I'm a professional woman. In all of this, I never raised my voice. I never used anything but proper language. I was willing to cooperate with their ridiculous return policy (wait for them to give a return number before the warehouse will accept the returned merchandise).

I have all the original packing material. I never used any of the cookware. I want to return this and get a full credit on my credit card, including the shipping costs since I was deceptively sold a brand of cookware that I didn't order or want. I asked to speak to the president of the company and was told he'd been advised of my situation and this was how I was to be handled. I couldn't get through to him. I was told it was my responsibility to know what I was buying.