About GE Wall Oven
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GE appliances come with a traditional warranty, but the company also offers extended coverage with a Service Protection Advantage plan from Assurant, GE’s authorized provider of extended warranties. The plan covers parts and labor for appliance repairs for an extended period. Customers pick and choose which appliances or systems need to be covered.
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The new Monogram wall unit was installed on July 10, 2021 and by July 13 the display went out and I could no longer control the oven. It took until July 30 for the GE repairman to get to us. Both control boards had to be replaced. The parts were ordered August 7, 2021 and on August 16 we found that the parts did not come in because they were back ordered. We traded in an old 37 year old GE analog oven that still had 1 element working for a brand new top of the line GE digital oven that does not work.
Four months out of warranty, my GE Monogram double wall ovens have stopped working and are displaying an error code F97 which is a known “Bulletin Issue” with GE. My local GE service provider says the only way GE will cover this issue is if I call them and receive a service authorization. I have been on hold for over 2 hours and 15 minutes. Twice, people have picked up the call and placed me back on hold, seemingly confused by my request. Worst customer service ever! DO NOT BUY GE MONOGRAM PRODUCTS!
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I have owned my GE Double oven since 2006 and it is still working fine. One of the oven is self cleaning and does a really good job. I have also own a GE 30 inch range which I used for over 10 years when we sold and the buyer was still using it when I talked to them last.. I also had a GE side by side refrigerator which lasted 20 years. I am sold on GE Appliances.
I purchased a GE double oven from Best buy a year and a half ago and this was my second time using the double oven the lower oven I should say I cook the ham and there was so much juice. It was a mess so I decided to set self clean and the next morning I wiped out the stove and the enamel is coming off. I have called GE numerous times. Have had an agent by the name of Walter come to my home and Winter Haven and all's he wanted was the 99.95 fee. I told him that I was not paying him that. GE sent him to look at the stove. After he looked at the stove he said he's seen and fixed others so like this and he would do nothing for mine because I did not pay him the $99.95. I then called GE again to have somebody else come to look at my stove and for whatever reason it's Walter again. I called GE and I said, "Can you please send somebody besides Walter?"
The next week they sent Walter again. Now I have not let him in my house. Just the first time I'm on the phone also with Best buy as I bought a warranty extended and have explained what has been going on Best buy sent over a company a second company which they said it's cosmetic. I had Geek Squad come out and the gentleman said this is a defect inside the double oven both. He told me not to use it. Don't cook in it. Best buy is not standing behind the warranty. I basically bought this double oven, spent $1,899 plus tax and I bought the warranty for $200 and I have a garbage oven. So anyone purchasing in any GE products stay away. It's not a good company. You're better off buying a cheaper appliance. The more money you spend the more problems you will have. This fight's not over. I'm going to take it to the news media. I'm going to put it all over Facebook.
I have purchase GE Wall Oven only before 4years, first time I use self cleaning option to test though oven was very clean. after that motor(fan) is working but it is not heating up. Called oven but they are not helping as warranty expired. Very poor service with GE. I have also read reviews about GE self cleaning option about not to use it, it is not safe. I think I should have read reviews before using self cleaning button.
I have a GE double wall oven: JT5500SF3SS. Look on the internet--F96 codes indicating defective cooling fans are rampant. The oven weighs about 200 pounds so it is not easy to pull out and replace the cooling fan. The company knows about this problem, but they keep making money off replacing the fan which then breaks again a year or so later. Never buying GE ovens again.
I was forced to buy this oven to fit into the space of the previous one- which after numerous repairs and replacements of the computer board was rendered unfixable. I was so disappointed to find that GE cut corners and produced a cheaper version of previous models. Instead of two rolling racks in each oven they only provide one. The other racks make scratching noises when you slide them in or out and feel cheap. The new “smart” computer panel is frustrating to use. Rather than having two displays for top and bottom ovens, there is only one and you have to keep switching back and forth to operate each oven. There is no user friendly way to set timers for both ovens simultaneously. The vent is located under the bottom oven and blows very hot air out and is very hot to the touch. With one year old twins crawling around we fear they will burn their fingers if they touch the oven.
Poor design!!! GE used to make a good product but this new oven is cheaply made and feels tinny. The ovens also had two small dents on the outside of the doors. When I called customer service they were polite but basically said they’ll send a technician to look at it and if he finds nothing wrong it’s just too bad. I am stuck with an expensive product that I am very unhappy with. I will never purchase a GE product again!
We have owned our GE gas double oven for a year and a half. A few days ago, it would fault to a F97 error code when turning on. I was able to reset the oven by resetting the circuit breaker outside and restarting the oven. Last evening it happened again. I resourced on the internet about these GE gas ovens with so many of them giving the same error code (F97) on units a little over a year old. Seems the lower oven blower cooling fan will not start to run on occasion causing the fault. After awhile consumers say it will no longer reset by resetting the circuit breaker in the fuse box. Called GE and they were not helpful or sympathetic at all. Consumers that had the oven repaired reported a cost of anywhere from $400-$600 which is unacceptable on appliances this new and purchased for about $1400. Needless to say we are not happy campers with GE at this time. GE needs to step up to the plate and repair this defect.
Had my wall oven for a little less than 2 years. I never used any cleaning products in my self cleaning oven followed all guidelines wiped what needed to be wiped before I self cleaned. But I only used my self clean about 3 times and I noticed enamel wearing off along sides and bottom of oven even putting and some larger pit holes. Which should not be happening. I phoned GE but nothing will be done because they ruled it as consumer fault (that I did this to my oven). I mentioned to them that maybe it could be a factory defect but they would not agree with that. I’ve had self clean oven before and have never seen anything like it. All it says in the guide book is wipe up fruit juices and other they may stain but not take enamel off, and that’s what GE was trying to tell me. Talked to them a few times but they said they’re done with my case it’s self inflicted, not satisfied at all very disappointed. It used to be a good company.
Wish I had read the reviews before buying. Purchased double wall oven PT7550SFss for new home. It stopped working after little over 2 years minimal use. Had to replace control board. Authorized repair service - $470.69.
GE Wall Oven Company Information
- Company Name:
- GE Washing Machines
- Company Type:
- Ticker Symbol:
- United States
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