About GE Wall Oven
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GE appliances come with a traditional warranty, but the company also offers extended coverage with a Service Protection Advantage plan from Assurant, GE’s authorized provider of extended warranties. The plan covers parts and labor for appliance repairs for an extended period. Customers pick and choose which appliances or systems need to be covered.
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MODEL NUMBER JT3800SHSS. INSTALLATION DATE:2022-11-30. This wall oven was defective the first day it was installed, and I had a GE service tech work on it 4 times and replace all of the internal parts. GE will not take the blame for Communication Error for this product.
I purchased the GE 30" wall oven (PT7800) approximately 3 years ago. At the behest of an appliance repairman, I was advised to purchase an extended service plan which I did ($895 for 5 years on top of the $8000 I paid for the oven, the convection/microwave wall oven, dishwasher, electric cooktop (awful), and French door fridge).
I had the repairman out yesterday to check the oven since it was taking so long to pre-heat and to actually bake and then it did so without browning. (Ex: 4 chicken thighs took 1 hour and 15 minutes to bake at 350 degrees and did not brown so I put them under the broiler for several minutes before finally giving up.) I explained that it always worked that way but, after using a Whirlpool convection oven when I was away that functioned perfectly, 9pre-heated in minutes, baked according to recommended recipe times and browned all in one,) I thought my GE oven was defective or malfunctioning. The tech explained that there are different functions depending on the oven. There is a bake function with a heating element underneath the bottom of the oven and the heat has to rise from there to the top; there is a convection function which has a fan to blow the heat around; and there is a broiler function which browns.
As for the pre-heat, he set the oven at 350 degrees and the pre-heat indicator came on and stayed on for 15 minutes then went off. However, the tech said the oven was NOT pre-heated to 350 degrees at that point and we waited another 15 minutes or so and he tested it and it read 359 degrees. That's 30+ minutes to get to temperature, folks!
The point of this is to WARN everyone that when the pre-heat indicator goes off it does not mean the oven is pre-heated! I expect that to pre-heat to higher temperatures, it will require much more time for the indicator to go off and then who knows how much more time until the oven gets to a steady/stable temperature. He suggested I could get a temperature probe and check after a period of time. This is NOT how ovens should work. I should not have to run my oven for an extra 30, 45, or 60 minutes to get it to temperature. I should be able to trust that when the indicator light goes off, the oven is at temperature and READY to use with NO gimmicks and NO nonsense. And, on another note, it took 1 hour and 15 minutes at 350 degrees to cook 4 chicken thighs and they did not brown. I stuck them under the broiler for several minutes and finally gave up.
This is just one example of a major problem with the newer GE appliances. I bought them because my prior (20+ year old appliances) GE appliances were awesome...worked as expected. As I told the tech, I now know what I want in an oven and what I don't want. He would not tell me if these problems were typical of all appliance brands or just GE stating "I don't get paid to be an advocate or give my opinion"! I respected that and followed suit and did not rate him after his visit. As a result, I will never purchase another GE product again.
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The new Monogram wall unit was installed on July 10, 2021 and by July 13 the display went out and I could no longer control the oven. It took until July 30 for the GE repairman to get to us. Both control boards had to be replaced. The parts were ordered August 7, 2021 and on August 16 we found that the parts did not come in because they were back ordered. We traded in an old 37 year old GE analog oven that still had 1 element working for a brand new top of the line GE digital oven that does not work.
Four months out of warranty, my GE Monogram double wall ovens have stopped working and are displaying an error code F97 which is a known “Bulletin Issue” with GE. My local GE service provider says the only way GE will cover this issue is if I call them and receive a service authorization. I have been on hold for over 2 hours and 15 minutes. Twice, people have picked up the call and placed me back on hold, seemingly confused by my request. Worst customer service ever! DO NOT BUY GE MONOGRAM PRODUCTS!
I have owned my GE Double oven since 2006 and it is still working fine. One of the oven is self cleaning and does a really good job. I have also own a GE 30 inch range which I used for over 10 years when we sold and the buyer was still using it when I talked to them last.. I also had a GE side by side refrigerator which lasted 20 years. I am sold on GE Appliances.
I purchased a GE double oven from Best buy a year and a half ago and this was my second time using the double oven the lower oven I should say I cook the ham and there was so much juice. It was a mess so I decided to set self clean and the next morning I wiped out the stove and the enamel is coming off. I have called GE numerous times. Have had an agent by the name of Walter come to my home and Winter Haven and all's he wanted was the 99.95 fee. I told him that I was not paying him that. GE sent him to look at the stove. After he looked at the stove he said he's seen and fixed others so like this and he would do nothing for mine because I did not pay him the $99.95. I then called GE again to have somebody else come to look at my stove and for whatever reason it's Walter again. I called GE and I said, "Can you please send somebody besides Walter?"
The next week they sent Walter again. Now I have not let him in my house. Just the first time I'm on the phone also with Best buy as I bought a warranty extended and have explained what has been going on Best buy sent over a company a second company which they said it's cosmetic. I had Geek Squad come out and the gentleman said this is a defect inside the double oven both. He told me not to use it. Don't cook in it. Best buy is not standing behind the warranty. I basically bought this double oven, spent $1,899 plus tax and I bought the warranty for $200 and I have a garbage oven. So anyone purchasing in any GE products stay away. It's not a good company. You're better off buying a cheaper appliance. The more money you spend the more problems you will have. This fight's not over. I'm going to take it to the news media. I'm going to put it all over Facebook.
I have purchase GE Wall Oven only before 4years, first time I use self cleaning option to test though oven was very clean. after that motor(fan) is working but it is not heating up. Called oven but they are not helping as warranty expired. Very poor service with GE. I have also read reviews about GE self cleaning option about not to use it, it is not safe. I think I should have read reviews before using self cleaning button.
I have a GE double wall oven: JT5500SF3SS. Look on the internet--F96 codes indicating defective cooling fans are rampant. The oven weighs about 200 pounds so it is not easy to pull out and replace the cooling fan. The company knows about this problem, but they keep making money off replacing the fan which then breaks again a year or so later. Never buying GE ovens again.
I was forced to buy this oven to fit into the space of the previous one- which after numerous repairs and replacements of the computer board was rendered unfixable. I was so disappointed to find that GE cut corners and produced a cheaper version of previous models. Instead of two rolling racks in each oven they only provide one. The other racks make scratching noises when you slide them in or out and feel cheap. The new “smart” computer panel is frustrating to use. Rather than having two displays for top and bottom ovens, there is only one and you have to keep switching back and forth to operate each oven. There is no user friendly way to set timers for both ovens simultaneously. The vent is located under the bottom oven and blows very hot air out and is very hot to the touch. With one year old twins crawling around we fear they will burn their fingers if they touch the oven.
Poor design!!! GE used to make a good product but this new oven is cheaply made and feels tinny. The ovens also had two small dents on the outside of the doors. When I called customer service they were polite but basically said they’ll send a technician to look at it and if he finds nothing wrong it’s just too bad. I am stuck with an expensive product that I am very unhappy with. I will never purchase a GE product again!
We have owned our GE gas double oven for a year and a half. A few days ago, it would fault to a F97 error code when turning on. I was able to reset the oven by resetting the circuit breaker outside and restarting the oven. Last evening it happened again. I resourced on the internet about these GE gas ovens with so many of them giving the same error code (F97) on units a little over a year old. Seems the lower oven blower cooling fan will not start to run on occasion causing the fault. After awhile consumers say it will no longer reset by resetting the circuit breaker in the fuse box. Called GE and they were not helpful or sympathetic at all. Consumers that had the oven repaired reported a cost of anywhere from $400-$600 which is unacceptable on appliances this new and purchased for about $1400. Needless to say we are not happy campers with GE at this time. GE needs to step up to the plate and repair this defect.
GE Wall Oven Company Information
- Company Name:
- GE Washing Machines
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- United States
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