Frontpoint Reviews

The only way this system can be defeated is if the crook knows your codes! Easy to install and great customer service. I just wish additional equipment was less expensive, and also that the cameras would record full time to a DVR not just when they are triggered or when you log in to view them live.

I needed security for home - out in the country. I found Front Point from research on the web. From the beginning, customer service has been efficient and respectful (I didn't feel like I was being "sold"). They helped me determine the best options for different areas of the property. I've had sensor go bad & they responded immediately. I'm pleased with both the product & the service.

I've had FP Security for almost six months now. I love it. Haven't had a complaint yet. My alarm has gone off accidentally maybe twice and it only took a few seconds for an FP representative to contact me. The police even showed up within minutes. I would definitely recommend FP Security to anyone.

I researched a lot of companies before going with FrontPoint. The equipment was very easy to set up, and there was no internal wiring which I liked. When I called to activate and with some questions, they were pleasant, patient and courteous. We've never had any issues and we are quite pleased with the services we've received over the last 3 years.

FrontPoint is great. It gives my wife and I the opportunity to feel safe in our persons and possessions. My parents referred us after their home was burglarized and they got FrontPoint. Moving to a new area is scary and with a vacation planned, we had to leave everything. We were leaving on a Thursday and I called FrontPoint that Monday. The salesman helped me and ensured I would get everything I need on time. I received everything the next day as promised and I was able to install it myself that night. I like this system very much. It is easy to use. It gives my wife and I the confidence that we are secure when we are gone and protected while we sleep. I recommend your system weekly and am possibly looking to get another for a second home.

We are very pleased with our system and the support we have received. The alarm was so easy to install and the online app (both on my phone and tablet) make it easy to turn my alarm on and off no matter where I am. I also love the on/off light feature. My dogs love it too. They are never left alone in the dark. I highly recommend this company and their products.

Great customer service and very good equipment. Definitely worth the money and as an added bonus, the most reasonably priced service on the market!

Outstanding system. Easy to setup and use. You can always tell a company that is customer focused. My family feels secure in my house and I when we are not.

So easy to use and set up. Love that you can activate, check history, deactivate from Smartphone. Very easy set up and have referred to others looking for a great system! Plus everyone I have spoken with has been a pleasure.

I have had a FrontPoint system now for a year and a half. It’s comforting and gives us peace of mind all around the clock. In fact, we were recently out of state on vacation when a friend came over to borrow a tool (with previously-given permission) and entered through the basement door - which had a sensor on it. The Police arrived minutes later and all was taken care of and laughs were shared after the fact. BUT, it was awesome knowing FrontPoint kept their eye on things while I was 650 miles away.

Being new to owning a home comes many challenges and learnings. From the moment I started my partnership with Frontpoint, it was one area where I knew I wasn't going to have trouble. The ordering process was informative, set up was fun and exciting and activating the system was easy. And even a few weeks later we tweaked our system and it only took a few minutes of my time to complete the perfect system. Frontpoint has provided us the comfort and security we need as we embark on a new journey, in a new home, starting a new family.

The system has been great from the ease of setup to the flexibility of options, to the responsiveness of the support team. We couldn't be happier with our system so far.

I like the customer service and the equipment was easy to set up and easy to activate. Fair monitoring price for all features included.

My wife and I recently purchased our first home. Our first priority was finding a complete, reliable home security system. After many weeks of research and comparison, I came to the conclusion that Front Point Security was a perfect match for our needs and budget. The fact that it is completely wireless was just an added bonus. There are so many different features and ways of protecting your home that it makes it very customizable. The set up and installation couldn't have been easier and the customer service is second to none. I always recommend them to family and friends.

I was comparing prices and customer care through many other company. To me, best customer care can secure my home better. I like the people who went through all the process to complete my activation.

The service my family and I receive has been over and beyond what was promised. We call in with questions and the call is answered by a real person. The device is easy to install and to rearrange if you aren't happy with the placement. Overall I would highly recommend FrontPoint Security and already have.

Great alarm system! Easy to set up on your own. Friendly and helpful staff. Great mobile APP.

I feel secure with my system and whenever I have to talk to a customer rep, it is always a polite and conducive experience. I highly recommend this product.

The products are easy to put together, easy to understand and easy to use. When there is a problem, the customer service helps quite well.

FrontPoint products are just what they say. High quality, reliable with a great service staff. I have had the system for about 9 months and it works very well. We accidentally tripped the alarm system and within minutes we had notices on our cell phones and a call from our service agent. This system works great.

Everyone I've talked to on the phone has been very patient and helpful.

After a dramatic increase in burglaries in our area we decided to install an alarm system. After some research, we contacted 3 alarm companies. FrontPoint stood out for several reasons. The FrontPoint rep was patient with our questions, there was no high-pressure sales pitch, and the prices are written in black and white on their website. We decided to purchase our system FrontPoint.

I love the service, had some install problems with the camera and was irritated at the time but the customer service team was very helpful. Overall, I am very happy with my service and feel secure and safe in my home at all times thanks to the service. The most important time for me is when I am at work, now I can feel secure that my house is secure and the pricing is affordable to me.

So far this is the only true wireless solution available which makes it virtually tamper resistant. Additionally, the wireless sensors make the installation easy and does not restrict the location. My sensor batteries are lasting now 3+ years. FrontPoint service is reliable and fast. The smartphone application lets me control the system remotely. The design of the interactive thermostat is. Drawback. I would have gotten it if it would look better. My one point of criticism: sensors are only available with pet alley lens. The regular lens should be available. It's only a piece of plastic!

FrontPoint security is easy to implement. Great customer service and very responsive as you call them for any help. Whenever you have an alarm, they promptly call to reach out. Definitely recommend.

The system is easy to use and has a very nice remote access app. I use the app a lot. The sensors and system is easy to set up. I do suggest using screws to attach the sensors instead of the adhesive backings. The adhesive tends to lose its effectiveness rather quickly and fails.

This is my third install! I have this in all my homes and now expanding to all my businesses!!!! This system works great and is flawless!. My whole family loves it!

ALL GOOD. I opted to pay slightly more than my previous service when we moved in Oct. of 2012, but Front Point has delivered and is well worth a couple more dollars a month. The price is right, the equipment is quality, and on the occasions I have had dealings with customer service I have been completely satisfied. I don't use the mobile app often be it is very convenient when needed. Also, alerts that I am able to manage myself have been beneficial in knowing my location and my employees are safe and secure.

Great to deal with, easy to install, great phone service, very helpful. Consultant was very helpful about my needs for the home and what I should install. I would tell everyone to try FrontPoint.

I moved into my new house on a Friday. That following Sunday, we (my wife and I) were robbed. I will never forget walking into our house after picking my dad up at the airport, and seeing my wife's face when she was the first to notice one of our windows was shattered and we then recognized we were missing items. That night I did extensive research on security systems and companies. From everything I could tell, FrontPoint was the easy leader. We went with FrontPoint the following day, and have felt at much more ease since. It was such an easy out of the box installation that my wife was able to put it all together with help over the phone from very friendly, patient, and knowledgeable help. We have had a great experience with the security system. Even when our power has gone out a few times throughout the night, the battery took over and the alarm system never went off and kept us feeling safe. I can't stress enough how good it feels to know my wife feels safe again!

The Front Point system is great. I like the cellular service. We were able to get rid of our landline, saving money. I love the app that you can use. I wish, however that it came (automatically) with a key fob for arming. I wouldn't forget to arm the house so much... I do not regret changing our system however.

Inadequate brackets strength to attach sign to pole. It broke in our first big wind and is now just sitting on the ground!

I've been with FP for at least 5 years now! They have saved my home and dog from a fire, helped me reprogram my system many times. I've received new key fobs, new batteries, and even replacement sticky tabs over the years, lol. Always on Point! I've been offered new systems, complete with video monitoring, from competitors at very competitive rates. But I won't switch!

I appreciate the convenience of the app. It typically works very well. However, there are times when the app will not load or the app will not refresh to show any changes that have occurred. This is especially alarming since you could conceivably think you're protected when you are actually not.

Overall I am happy with the FrontPoint. System is behaving the way it is supposed to behave. In the beginning we had problems with one of the sensors but they sent me replacement for that.

From the initial purchase through the final activation, Front Point Security has been perfect! The salesman walked through all the options available and helped solidify the best choice for my house/situation. The product arrived just exactly as described and extremely well packaged. The instructions included couldn't be easier! The service center was quickly able to assess the issue I was having with my double hung windows and quickly shipped out the additional parts necessary (at no additional cost). And setup was a breeze. Within 30 minutes, I was able to set up 15 different window/door sensors. To this date, the system has been working flawlessly and we sleep easy knowing we are protected. Front Point is an exceptional value in home security and I highly recommend them. Their customer service is second to none!

From the first day I spoke with a FrontPoint representative, I have had an excellent experience with the company, its dummy-proof products, and its terrific customer service. My representative did an exceptional job educating me about my home-security needs without applying pressure or using gimmicky sales techniques.

From the very beginning to many years later, FrontPoint has provided the pinnacle of customer service in delivering their state of the art system. It's not just to get your business. It's to keep on earning your business. The technical abilities to control alerts and codes via the website is great, and no strangers come in my house to install it. 5 stars!

We purchased Front Point after a break in. We got the confidence that our house was alarmed but also got the other features. Remote access to allow contractors in, multiple IDs so we can allow access by others. The best are the text notifications when the access points are used, notification of power outages (still protected) and remote access via mobile device. Really sleep better knowing that we can use the alarmed stay mode without issues from the dogs (sleep through people coming and going). So happy with my system but above all love the customer service from Front Point.

Our system has been excellent from the beginning. It was easy to figure a plan for how we wanted it, how to determine what equipment we needed, how to set up the equipment when we bought it, and now arming and disarming and monitoring are all very easy. We are very satisfied with our Front Point system.

I have recommended FrontPoint to all of my friends looking for home alarm systems and to some whose subscriptions with their current providers are running out. The price is fair. The system install was easy. Customer service over the phone has always been patient handling my installation, programming and use questions. They have options for all the latest gadgets and your system can be as simple or as complicated as you would like it to be. When a sensor was faulty and when the battery went low, they sent replacements with no hassle. FedEx temporarily lost a key-fob controller and FrontPoint arranged to send me another one while FedEx figured out what went wrong. Overall, a great experience so far.

I ordered an alarm system for my home. The process was easy to order, install and they have been responsive to all occurrences.

Easy to work with to put together the correct equipment, simple and easy to install, and the web and app interfaces make life very easy.

I have had only a pleasant experience since getting FrontPoint. The prices are reasonable and any time I have had a question or concern, it has been answered. The few times I have had the alarm go off, it was handled perfectly.

I have been with FrontPoint for over a year now and couldn't be more satisfied with them. I was pleased with the customer service since the first day I contacted them. They delivered their system next day at my front door with a 30-day 100% Risk Free Trial, which really showed me the compromise FrontPoint had on their system. At first I thought it was too good to be true and honestly felt somewhat skeptical, but I decided to try it and if anything went wrong I could send it back without having to be stuck with a 3-year contract to see what it was about. The system came in a small, organized box with very well-written instructions which made it extremely easy to set up by myself. In a matter of 20 minutes I was done and ready, had called the support to set up and my alarm system was working. Their customer and technical support were phenomenal during this trial period.

We have been using FrontPoint equipment and services for several years now to protect our home and ourselves from intruders. We use window and door sensors, multiple motion detectors upstairs and down, and a live camera in our den. We also use smoke detectors in our home tied into the FrontPoint system. We activate our system easily using the remote controls or our Android phones and tablets. We can view and record activity in our den 24/7 wherever we are. FrontPoint will also automatically record camera events and notify us when they occur. When we are traveling, I use my Android smartphone with 4G as a hotspot and connect my tablet to it wirelessly. Then I can monitor the status of all of my sensors and my camera on my tablet in our van while on the road.

My entire experience with this company was excellent... The system is incredibly easy and quick to install. So far it has worked efficiently... The few times the alarm was accidentally set off, the call came in a reasonable amount of time. The staff is very cordial and comfortable to work with. Thus far, I have nothing but positive things to say about Front Point. Do I wish the monthly fee was lower, YES...but I chose this system because of the cost and ease of installation knowing the monitoring fee would be higher, so I really can't complain!

The system has been excellent, performs as represented and is wireless. We really like the ability to review the status of the system on our smartphone when we are not at home.

The ordering of the product was very easy, received discounts... set up a BREEZE... I've set the alarm off on myself a few times, and get a call right away. It's been a real peace of mind to have the security being home alone.

An inner motion sensor tripped the alarm while we were out of the state on a weekend. The alarm company called and first took great care to ensure I was the homeowner listed and then calmly detailed next steps. We guessed the alarm might have been ripped by an open window that has once before blown a curtain by the sensor but a recent home intrusion in the area made us concerned. The police were dispatched and the company called back to report another 2 alarms but reassuringly pointed out that it might be the police arriving on site. They kept us in the loop calmly and with all the detail we might possibly have and even called a third time to reassure us that all was well. It was handled as efficiently and calmly as I could have ever desired.

I have 2 exterior cameras, 2 interior cameras, and a motion detector at my home. And I have 2 exterior and 2 outdoor cameras at my mountain cabin 60 miles away. I am extremely satisfied with my systems and enjoy the peace of mind being able to visually monitor my home and cabin from anywhere in the world which I have done. If I need tech support or any question answered I get prompt and courteous support. This system is by far more superior to any other system I have used in business or home use.

The opposite of security is supposed to be ease of use. At least that's the dictionary definition. Our experience with FrontPoint makes that definition a non-starter. From equipment to service, FrontPoint has been a superb provider - of both security and confidence, but also ease of use.

Not only was the system a breeze to set up but the price is very affordable and worth the peace of mind. I also like the fact I can expand the system in the future as well as use the Alarm.com app to arm and disarm from my phone. Customer Service is also top notch.

The customer service was extremely helpful in setting up our needs. With recent break-ins in our area we now have peace of mind. I set this entire system up in 30 minutes. Couldn't be any easier.

FrontPoint is fantastic. Installation was a breeze and monitoring is extremely user friendly. Everything can be controlled via smartphone. Also - customer service/sales department was terrific - very helpful and no pressure.

I have had FrontPoint as my security system for over four years. It comes in a box, you install yourself and it just works! The customer service has always been there to guide me through any of the features that I have questions about. The set up is easy, and the system is hard to get around.

Painless from beginning to end. Great sales and technical people.

FrontPoint equipment, service, and support has been outstanding. Prompt calls anytime there is an alarm, great service. Technical support is very knowledgeable and responsive. Highly recommend this system.

I selected FrontPoint after reading so many good reviews for them. Their price was more reasonable than others and their equipment much easier to install. It took me all of about 30-50 minutes to install everything and did not need any help. Everyone else wanted to send out a technician for hours. Every representative that I have dealt with has been nothing but professional, friendly and patient with me. That sold me even more. I now live alone and feel very secure, especially at night. I have never had a problem with the system (of course, so far, thank God, I haven't needed it) but I feel safe and secure just knowing it is up and running. I would highly recommend FrontPoint to anyone.

Great customer service. Monthly service, a little too much money for service.

I've had FrontPoint for about six months, and I'm really pleased with it. The system works really well. The ordering process was simple, and the shipping is very efficient. The online account system and mobile app are also very easy to use. I highly recommend it. The one thing I'd suggest for improvement is the "how to" information on the website. It's a bit confusing the way it's organized and some of the functions are not covered in enough detail - e.g. how to install sensors with double hung windows, how to set up a panic function. But when you call, the customer service people are very helpful. Very happy overall.

Very happy with the service so far. I like the ability to arm and disarm from the web app as well as see past history. The setup was a breeze and made for quick and easy install. The activation was great as the representative was very helpful and very patient.

I've been a FrontPoint customer now for over a year and cannot be happier with my experience. When searching for an alarm company, there are so many companies pushing why they're better. It's confusing and frankly annoying. FrontPoint doesn't just claim to be the best. Their online reputation backs it up. But to go one further, one only needs to experience the ease of setting up the system to find out it's true. Even further, my desire to add a remote panel brought me in contact with FrontPoint's customer service team who walked me through the installation with ease. This team was extremely receptive and you could tell they genuinely wanted to help you out; it was different than someone simply being told to be nice to customers. Their customer support team is genuine in their desire to help out and it's very apparent. I'd highly recommend anyone looking for a great system to give FrontPoint a call. You can't go wrong.

It was super quick & easy using Frontline security, from ordering the equipment to installing it. And with just a quick call, it was activated. I love that it's portable too as well as the fact that it's wireless. I feel more secure that God forbid there's a break in, even if they smash the unit, it will still alarm. The only struggle I had was the credit check, I had to have someone else purchase the service for me and that was inconvenient but I would totally recommend Frontline to my friends and family.

Every time I called they were very helpful and very fast. I had a very easy time installing and configuring the set-up. Highly recommended.

In my experience customer service was great. Setup was easy and the quality of the product was satisfactory. We are fond of the application which allows us to arm/disarm from our phones.

Anytime I have needed help customer service has been friendly, helpful and prompt. Examples: billing questions, password changes or voice command questions.

My wife and I installed a FrontPoint Security Interactive system about 3 months ago and are very pleased. The unit is easy to setup and use and the interactive features, like being able to check the status of the system or enable/disable the alarm from my smartphone are nice bonuses. I will definitely be recommending FrontPoint Security to anybody I know who is in the market for a security system.

The security system is designed specifically for your home and with the homeowner's input. The installation is very easy and straightforward. There is absolutely no need in paying someone to install a security system when you can do the same job in under an hour. Connecting and managing the system is simple. All of the areas of the system, from design, install, and connecting/managing the system is made so much easier with the help of the top notch service provided by the FrontPoint Security team! Not to mention the equipment is great quality and not as expensive as the other security systems you see advertised. No other way to go!

I have been FrontPoint customers for a few years now. I never worried about home security before, but now with two small children, having FrontPoint gives me peace of the peace of mind of knowing we are protected with our wireless security system. The cost is a tremendous value, and set up was a breeze. I have always had great experiences when dealing with their customer service. FrontPoint came recommended to me and I am happy to pass along the favor when I can.

We have had a wired/wireless combination ADT system in our home since 2000. But, after reading more about so many different alarm systems, we wanted to try something different for our cabin. I spent a fair bit of time researching options, features/functions, services, and even customer satisfaction with customer service. FrontPoint won hands down. Features I like--lights; ability to control thermostat; option to add on/grow our system; web access through alarm.com; ability to create a wide variety of rules; individual access codes for each user, and customer service like no other.

A couple times I have tripped my own system through no fault of FrontPoint and I have always received a follow up call promptly to make sure everything is okay. I really love how easy the system was to install and expand as our needs grew.

FrontPoint is easy to install and use. Love the app that allows me to control the alarm on my phone.

The purchase experience was wonderful. They walked me through everything over the phone and then I received our new system in just a few days. The system was easy to install and setup because most of it was pre-activated. It was easy to show my family how to use the system as well. We feel much safer having our new security system installed and we also like the home automation features that allow us to turn lights on and off remotely as well as on a timer.

I am satisfied with your product and services except that it would be better if you include more posting "FrontPoint alarm" signs with your package in lieu of just one! Actually can you send me 2 more signs?

When I first received the system I have to admit I was a little nervous about setup but a FrontPoint service rep guided me through every step and my system worked perfectly. Before I purchased the FrontPoint system, I had checked other alarm companies because I wasn't sure about installation but I now know I made the right choice. Also the app is the greatest help ever. I can ARM from my car or if I forget from work. What a convenience!!!!

I would recommend the Frontpoint Security system on several points: (1) Ease of installation. Plug it in. Make one phone call and you are set up; (2) Customer service has always been prompt and informative regarding service and options; and (3) Security is responsive without overkill. We get a call to each of our listed contacts before the local emergency is contacted.

This product makes me feel safe! The alarm is up to date with technology which really sets it apart from others. Being able to arm my house from wherever I am is such a necessity! As a first time home owner I was nervous at first to live on my own but this alarm has helped to make me feel very safe!

Before getting FrontPoint, I researched and looked at many companies beforehand. So far FrontPoint had the best reviews and prices for what I was looking for which was for a wireless home system. I also like how they weren't complicated to work with as it was with most companies since I live in a rental house. When I spoke to a customer rep a few months back and inquiring on the system, they had actually told me there was a promotion but not until beginning of March and it was sometime towards the end of Feb when I called. I liked how they gave me the option to call back for the promotion, not hound me into buying their product right there and there.

FrontPoint is great! Very knowledgeable and professional. We set off our security system by accident during the first week of service, but we quickly learned how responsive FP would be had it been a real emergency. Just that one time gave us a sense that we were really going to be taken care of. Thanks FrontPoint!

The system and support have been as advertised. Very pleased.

My experience with FrontPoint has been excellent. When I first started looking for a home alarm system, they were really helpful in explaining all the different systems and carriers and why FrontPoint was different. The cost of equipment is less than others. The setup is so easy you can do it yourself and they have step by step guides to help you set it up yourself or you can have a professional install the system for you. The customer reps I talk to are very helpful and knowledgeable and so friendly. I have not had any issues with my system.

My wife and I both work in the Corrections field. With all the technology of how to look people up on the internet these days, we have concerns about people trying to find us who we deal with in that setting. FrontPoint has given us peace of mind knowing that we have that added security to help protect our family (3 girls). The customer service is great and it is very affordable.

FrontPoint's customer service is always above and beyond. An industry leader. It does not matter who you get, everyone is happy to help you, knowledgeable, and very courteous. I also appreciate their speed of service. When you know the answers, you are able to assist customers without delay. I truly appreciate that.

When I was having trouble with sensors malfunctioning, I called tech support. I was asked about my setup, and he suggested moving the controller. All fixed!

I have had nothing but great fast customer service with my service from Front Point which is a must when dealing with a security company. Everyone I have dealt with has been polite and helpful in every way they can be. Installation of products was a BREEZE!

I researched through the internet all my options for a company with wireless security capabilities. FrontPoint was a leader in this area. I was concerned about the initial cost of the pricey equipment but still took the chance based on FrontPoint's guarantee. The set up took months to work out the bugs as I wanted specific actions to happen for specific occurrences. The technicians were eager to work with me as time on the phone was not an issue. Once the technician was able to fully grasp my intent and I realized more equipment was necessary a cut in costs for the additional equipment would have been helpful. I am to this day a FrontPoint customer.

I wasn't sure if I wanted to deal with a security company advertised on the internet. I called Front Point and the rest is history. Once the system arrived, I called the consultant who was friendly and walked me through the system hookup. Never experienced any problems and know the system works. I left my front door unlock and a friend open it while I was away. Police came, Front Point called... Rest is history.

When I originally bought the system, there was no indication that I would have any issues with remote arming and disarming. There have been a few times that I have tried to disarm using the Alarm.com system with no success. Since acquiring the system, it has gone off a few times with no report back to Front Point. When I call in I'm told that the signal is weak, at times. Other than that the system works great.

What else can I say but "easy, reliable, service before and after the sale". From the sales associate who walked us through our home security needs with NO, Zero up sell pressure, to fast delivery of equipment that was easy to install and activate. To the activation associate that personally walked our 84 year old mother through the operation of the system and the everyday use of the system made it as easy as it comes. We will never own any other system but a FrontPoint. In the two years of having the system it has performed flawlessly and any of our questions are answered by a "human" and quickly. FrontPoint has it figured out from start to finish.

Overall I am pleased with the service. However I have asked a couple of times for a better understanding of how to add a thermostat into the mix and was basically told to go to retail. Need a simpler solution. Second the wireless coverage on one of my light controllers seem really weak. It is maybe 50 feet away with minor interference and yet it does not work most of the time. Moving it close is not a good answer.

The customer service representative who helped me decide what I needed was pleasant, informative and helpful. Installation was relatively easy. I called customer service to get advice on the placement of the motion sensors and information on how they work. The representative was very helpful. I love the app. It helps me keep a close eye and affords the convenience of controlling the system from the app. The website allows an extensive array of options to help me fine tune how I want the system to work, perform and notify me of important events. I appreciate the fact that if I move, I can just pack it up and take it with me. It is also easy to add to the system.

I have a FrontPoint system with the maximum count of devices. We have Doors, Motions, Garage Doors, Glass Break, Fire, and CO2 detectors. Also a couple of video cameras. The install was fairly easy, but there were some minor issues. A couple of batteries needed replacement, poor signal strength on a couple of the longer runs. Everything was worked out within a couple of weeks. We had the system for two years now and it works great. We also use the iPhone app for remote monitoring. It's really easy to use.

Every experience with FrontPoint has been great! Had another security company, which was horrible at every turn, from rudeness to misinformation to inappropriate behavior by their 'manager'. FrontPoint is wireless, which sold me, but they have always been professional, polite and helpful.

All I can say is wow with this alarm system. I looked this alarm company up on the Better Business Bureau and was impressed with what I read. So many people had nothing to say but good things like how the customer service was, how fast the shipping was for the alarm, and how easy it was to set up the alarm. I also at the time looked at ADT alarm company but was kinda on the know with all the fees. I compared ADT with FrontPoint and could not believe the differences with the cost. FrontPoint didn't not have any hidden fees as ADT did. When I finally made the decision to go FrontPoint the customer representative made me informed about the products and the prices. I could purchase my system upfront and that was a plus for me.

I have had FrontPoint Security monitoring my home and office for over 3 years. In that time I have had excellent support from their staff. The equipment is superb, as is their warranty policy. Also, their general product knowledge is top of the line, with good answers to questions, without trying to sell you something that you do not require. When you call, or them, it is always a courteous, plain-spoken operator. Can't recommend them enough.

This system is by far the best I've had. I get immediate response on all alarms and it is very secure. I particularly like the Mobile interface. How convenient.

I was camping one weekend when I was called by my daughter. She told me that a front window was broken. When I got home the front window was broken along with the screen. A police report was filed, but no one was caught. I called around to different services, but went with Front Point. From the very first person I spoke to I knew I made the correct choice. All my doors and windows are now protected. I am very happy with the choice I made.

I heard about FrontPoint after reading reviews online and was impressed with the customer service right away. They called me immediately after filling out the online form and answered all my questions well. I love that it's wireless and that it can be controlled by your phone, in fact, that's the only way I use it!

We decided on FrontPoint after my brother-in-law did extensive research and bought your system. We LOVE it! So easy to install, set up and use, we love the iPhone/iPad app for arming and disarming and it gives us such peace of mind when traveling. We have told many friends and family members about FrontPoint! We have nothing but good things to say!!

Very knowledgeable folks. Prompt service - both when alarm goes off and when it does not. Super easy setup. Good after sales service for defective equipment etc. Highly recommend.

I really appreciate the affordable monthly fee Frontpoint offers as well as the high quality security system.

Frontpoint is the best. The equipment just works, the technical help is fantastic and the customer service is second to none. As soon as I fire off a query someone calls me back in no time flat. I have 4 cameras so far and I want more. It's addictive. :)

The company was very polite and had great reviews online. There were cheaper companies but this one was very polite and some online information about their people that actually do the monitoring said that they were the best monitoring; that is the most important thing. The company doing the actual monitoring of the system was rated very high, the price was not great but good, and the service was good. And they use a good security platform with the wireless technology.

I would recommend and I already did. Very happy with Frontpoint!

I got this house alarm system after we were victims of burglary. We like it because it's been reliable and definitely helps feeling safe. Pricing is fair as well and the system is pretty much custom-made so you are in full control on how much or little you want and therefore the fees you pay. Highly recommended so far (using it for 8 months approx.).

The system is very user friendly. I love that I can control it from anywhere. I often rush out of the house. When I remember, I just log on and arm it.

We switched to FrontPoint from Comcast Home Security which was one of the worst experiences. FrontPoint has been attentive to our needs, is a breeze to set up and responds promptly. We even installed it for my mother-in-law who is very pleased and finds it extremely easy to use.

It's a good system, you don't have to worry about telephone lines. If your alarm goes off they will call you first just in case. User-friendly so I can control it on my phone. Price is a little higher than other systems.

Awesome experience all the way through ordering to setup. The setup was simple and easy. We had one hiccup but the great customer support team helped solve the issue in the matter of no time and we are loving the security system. The price is just right as well.

Great security system. Easy to install, text notifications make it very interactive and easy to monitor your security. Mobile app is super easy to use and effective. Camera is a nice addition to check property in real time.

We have been very pleased so far. Customer service is a true strength. One recommendation would be to include a summary of the rooms/devices to make install easier. For example, when I discussed our home with the designer of the system, he made recommendations for specific devices per room. When the equipment arrived, I could not remember which devices were designed for each room. In the future, include a list which shows where each device is designed to go.

My first interaction with Front Point was so great I was only thinking of getting a system, but took it into my own hands (didn't even ask my hubby) to order it! The "sales" lady was great and I use ", because she didn't try to SELL me anything! She told me what there was to offer and what I would need for my house, I wanted more and she explained it was a waste of money on my part BUT if it made me feel safer by all means get it! She was great and every call I have made after that initial call has been a great experience! I would recommend this company to ANYONE AND EVERYONE! Totally gives me peace of mind that my family is safe! And set up was a breeze, all wireless so you do it and save yourself $$$. Call to tell them you have everything where you want it, they walk you through using the system and voila, you're done and ready to use it! Total time was probably 45mins start to finish! Not to mention then someone you don't know isn't in your house. :)

Before I decided to go with FrontPoint Security two years ago, I did A LOT OF RESEARCH! Overall, I read the best reviews for them and loved that I didn't have to have a telephone line in order to have an alarm system. Customer service is beyond amazing. I don't have to wait long and everyone is so helpful!! Very satisfied so far!

The only problem I've ever had was keeping the smoke detector attached to the wall. The night/early morning it came crashing down and exploded into pieces completely freaked me out but the quick response by FrontPoint was excellent. My security system gives me peace of mind and I know that anytime I have a problem, be it parts malfunctioning or a true emergency, the situation will be handled quickly and professionally.

It took me MONTHS to have new sensors/panels added to my account. I probably spoke to 3-4 reps over 10-15 calls before having to talk with a manager. Even he didn't call me back when he said he would. I spent countless hours on getting things working.

Everything about FrontPoint has been excellent so far. I got a great deal on a ton of hardware, which arrived promptly and was easy to set up. All sensors are wireless and arrived pre-programmed into the control panel. Both the signup and setup calls were awesome... Customer service is courteous, knowledgeable, and professional. The Android App and website provide awesome extra functionality, from alerts to programmability. All around, from price to functionality to customer service, FrontPoint has been a huge winner in my book.

Easy to install, fast shipping, great customer service. Prices could be 10-20% cheaper.

As a first time security system owner, Front Point is easy to set up and understand. The employees are friendly and helpful. I would recommend Front Point to anyone who is looking for an easy, secure, great security system.

Installlation was a snap, even a monkey can do it. Customer service for status inquiry and test was superb and accomodating. Will recommend to family members.

Setting up my system was easy. Whenever I call, representatives are polite.

Would like to speak with a company representative on the weekends instead of an answering service. Otherwise I am happy with the service.

I recommend Front Point Security system to all my friends and family. I could custom the whole system and easily expand it to include smoke detectors at my leisure. It is the whole package. And I love the ability to check on the system with my smart phone. We got it for peace of mind.

After a robbery at our home we finally decided we needed to get a security system. After some investigation FrontPoint looked like the way to go and our decision was a GREAT ONE! FrontPoint has been FANTASTIC to work with from the initial consult all the way through installation and setup! It was SO EASY to do and it works like a champ. Getting "notifications" on my iPhone is so cool as well as controlling the system remotely from anywhere. FrontPoint is DEFINITELY the way to go if you need a security system.

Love the video function and app. I can check in on my kids and animals while I'm away. I also like to check the status and also use it for arming. I had to call customer service recently and was treated a little rudely because I did not buy a touchpad remote from FrontPoint. I couldn't find the site. So I bought it somewhere else. I didn't think he had to be rude but I like everything else.

Front Point is a quality system. The alerts are real time, and accurate. Setup is easy, user friendly. The unit can be set up in a few minutes.

The customer service, setup, and iPad app to monitor our system is 5-star to say the least. We have been very happy with the service since we signed on with Front Point last year. We purchased a new house and felt the need to invest in a security system to monitor our house while we were at or work or on vacation. With Front Point, both my wife and I feel safe and confident our beautiful home is safe.

One morning, the wife and I were eating breakfast at a local restaurant when the unthinkable happened. It was a call from FrontPoint about a possible home break-in. Using my cell phone application I was able to see exactly which sensor had been tripped. I made the quick decision at that point for FrontPoint to notify the Police Department (PD). We were on the move that instant and headed home. It wasn't but about a 5-minute drive. I fully expected we would be there long before PD was, but to my surprise they were already on scene. Working from my Cell Phone I was able to advise PD of the location of the tripped sensor and that no other sensors were tripped. Things were looking good by that time.

We have had our system for a few months now and it has been great! The service has been very good from the ordering process all the way to set up and monitoring. It was very quick and easy to set up. I would and already have recommended it to others who have asked.

I signed up with FrontPoint for home security. The representative was so professional and walked through everything and informed me about the process about set up, equipment shipping and there was even extra key remote for my system and how easy it is to relocate it. Yes you hear right, when you move to a new place, you just need to call and update your account with the new address. Voila, your house is protected. It is wireless, so no need of internet connection or phone. And one more thing, no hole in your wall for mounting. It has only power cable. I love it. The representative was so knowledgeable and appreciated my business. The set up and mounting was easy too. I will definitely recommend FrontPoint.

I did a lot of research on companies in the security system and system monitoring industry before selecting Front Point. We wanted a system that was easy to install, with excellent service for ease of installation and for recommending only the technology we needed to solve our safety and home security concerns.

Your FrontPoint has be working good since the module replacement. I have mention your service to a friend and they took the service also.

This was a great product from the start. Easy to install and great customer service for set up. I had a great experience the whole way.

Best value and the easiest to use. I've had several other alarms in the past and would not trade this system for any other.

This the best home alarm system on the market. Easy to install and the best pricing there is. You can even take the system with you whenever you move.

After a robbery, we realized an alarm system was a necessity and looked at various companies. Front Point, not only had great reviews but we loved the idea of self installation. However, getting started could not have been easier; the FP rep was extremely knowledgeable and comforting for us. He guided us through all the equipment that would be necessary, mailed our equipment next day and couldn't have been more helpful. We have since referred our kids and they are protected by FP too. The value, quality, knowledge and ease of wireless installation makes Front Point the very best option for home security. Thanks, Front Point!

I have been pleased with the FrontPoint Security system I put into place. I still think that some technical issues could be improved (base unit reliability and a better battery life).

We are pleased with the simplicity of the system without sacrificing features or quality.

I loved my home system and decided to add on my business. After consulting with a local company who told me "they knew what was right for my business" I called FrontPoint. As usual the Entry and Motion sensors work seamlessly. You can even link your home and business online. Love it!

All in all I have had a very good experience. For starters, as a police officer the system provides me with peace of mind for my daughter and I while I'm away or home. Also not long ago I went through a pretty ugly divorce. Randomly my ex wife would come back to search the house or to take property that should have been mine. The system when armed would notify me when she came and when she left. I could also monitor the motion sensors to learn how long she was there.

I have been extremely pleased with all aspects of my system. Easy to install, efficient setup for activation and troubleshooting when needed. I have also moved my system and had a great experience. I needed some additional sensors and the ordering process was great. I setup the system without issue and reactivated again without an issue.

My wife and I are the parents of two young children, age, four and two. While we love our home, we unfortunately have two small bedrooms downstairs and one master bedroom upstairs, leaving the kids sleeping on the first floor by themselves. Naturally, our first concern was their safety, which led us to research home alarm systems. Front Point stood out based on their home security options, affordable prices, and excellent customer service ratings. After two years of service, we have yet to be disappointed. I can not tell you the peace of mind we feel at night knowing that are children are safe as can be downstairs while they sleep.

I could not be happier with FrontPoint. The equipment arrived 48 hours after I enrolled. Installation took 30 minutes and the equipment is simple and reliable. Customer service was great and a human being answers the phone when you call. I usually do not offer reviews, but I would give FrontPoint my highest recommendation.

I am very unhappy with the security system. The alarm siren falls very short in its performance. The siren is not very loud, the sound is almost muted. I had a system before Front Point with Protection 1 and the siren was so loud it actually hurt my ears. It was piercing! You could hear it several doors down the neighborhood it was so loud. This one with Front Point falls far too short for me. I would cancel my service if I could get out of my contract.

When purchasing my condo, I struggled to find the right company where I would purchase my security system. After visiting alarm.com and requesting information from FrontPoint, it proved to be an easy and stress free process. I was able to install my system in minutes and the employees were extremely helpful and answered any questions I had. The payments were reasonable and were clearly explained... and I wasn't pressured to purchase anything I didn't want, nor was I harassed with numerous phone calls.

So easy to set up and performance of the system has been perfect. Do not even give a second thought about leaving the house and being alerted immediately if anything should happen.

I travel and am out and about a lot of time. The area that I live in is semi-rural and with the wireless system there are no worries. With the complete wireless system the power can be out, phone lines out, and it still works. To me this is the level of security and safety with smoke detectors I can travel with no worries at all.

I am completely unsatisfied with my experience with Front Point Security. As soon as my contract is up I will be cancelling my service. I have had multiple problems with door sensors, getting the alarm to set correctly without alarming once leaving the house and our control panel continues to have a low battery. I have received very little help from customer service. When the alarm went off because of an error no one was able to explain what the error was to troubleshoot it in order to prevent the problem from happening again. I will not recommend this company to anyone nor will I continue my service any longer than I am obligated to.

Easy to use system, easy to use mobile app. Fair pricing. Good customer service. Part of equipment didn't come, but they sent replacement right away.

Front Point has given us a peace of mind when we go to sleep at night. We know that we are secure and protected from someone breaking into our home without warning. It is easy to install and the customer service has been stellar.

I spent a lot of time looking for the right alarm system to use. We have had Front Point for almost 3 years now and the staff has always been honest and helpful. The have been easy to contact and very knowledgeable. The system was very easy to set up and use.

The stick on motions sensors have all at one time or another fallen off. Setting off the alarms. Also the video monitoring does not allow for a 24 hour playback which kinda makes it worthless.

I would highly recommend Front Point Security to anyone. Like most people, I have had very poor experiences with traditional alarm monitoring services. When I moved into my new home I researched a DIY solution that would be reliable and cost effective. I decided to go with Front Point based on consistent great reviews. From point of contact, to installation, to monthly monitoring and ease of use, the products and service have absolutely delivered beyond expectation. Don't hesitate, this is the right solution.

The initial setup was a breeze. The service rep took the time to explain how everything works without pressuring to buy. The equipment was very easy to setup. The App allows you to arm and disarm the alarm right on your mobile phone which is very convenient. One drawback is the initial cost of equipment where other companies give them for free but the excellent customer service makes up for it.

I like how easy everything was to set up, and not having a phone line requirement let me put my control panel where I wanted it.

We had some trouble getting our system off the ground, and had a significant number of false alarms. After fixing the problem with a new control panel, we haven't had trouble. We just wish it hadn't taken so long for them to diagnose that it was our control panel; we had a number of calls with Front Point (quite possibly 10 of them) at which they kept recommending fixes to the problem that weren't relevant (e.g., "Are you sure you didn't set the alarm to 'motion detectors on' when you were home?"). The staff were always polite and very nice, but it just took a while - and a lot of lost time - for them to identify the problems with our system.

My experience with FrontPoint has been 5-stars, as seen from all angles. Top notch customer service, easy setup and placement (they helped me set my system up over the phone) and excellent products. Peace of mind knowing that my family is safe and protected at home. I love the Android app!

I like the program but just wish that there could be more phone communication.

Rest assured this system is so reliable I would recommend it to anyone thinking about getting a security system for their home. I recently suffered quite a bit of water damage to my second home where I have this system installed. (Unfortunately, I had not ordered the water sensor prior to the loss but have since bought and installed one.)

I've had a great experience with the company and especially with the support team. They were great during the setup process and even better with troubleshooting a couple of issues. They are very knowledgeable of their product and are extremely customer friendly.

Our experience with FrontPoint has wonderful. The customer service folks are very nice and helpful. The self-installation was super easy, and it's invaluable to me to have the peace of mind knowing we are protected. After being burglarized twice in two months, I thought I would never feel safe in our home again but thanks to our FrontPoint system, I do. Getting this alarm system was one of the best decisions I've ever made.

I was skeptical at first but after a number of conversations with FrontPoint people I bought the system. Set up was easy enough, with phone help, and the staff are always ready to help. So far, I am satisfied.

I set the whole system up in less than 30 minutes of actual physical work time. Simply stick your sensors on your windows and doors and you are basically done. Tricky thing is to find where to place the glass break sensor and motion sensor but that didn't take much time. The cool thing about the setup is you can test all the sensors in the alarm panels test mode. I was able to do this for all sensors except the glass break sensor. Didn't know exactly how to do that other than by breaking something. Also, and by far, the best features are the wireless sensors and being able to monitor and arm/disarm your system for your iPhone/iPad device. Use that feature every day!

Very happy with this system. It's incredibly easy to use and so easy to upgrade with additional items. Very pleased with your service thus far, please keep it up.

Front Point was our security system of choice because of the technology allowing us to stay connected to our home while away from home and their great customer ratings online. We had an issue with our communication device in our key pad. We called Front Point and they immediately tested the device & then over-nighted a new communication device to our home to get our system back online. We never expected such fast service that was much appreciated since our home was not being monitored. Thanks again, Front Point!!!

I have had Front Point service for two years and have been very pleased with the wireless system. I have also recommended it to a number of friends and family. It is easy to use and install.