
Frontpoint Reviews
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About Frontpoint
Frontpoint offers wireless home security packages with professional monitoring and app-based control. New customers work with Frontpoint representatives to find a personalized security solution for their home. Systems come preprogrammed and are designed for easy, do-it-yourself installation. Customers can try a Frontpoint home security system risk-free for 30 days.
Visit www.frontpointsecurity.com- Customizable systems
- Compatible with Alexa and Google Home
- Self-monitoring plan available
- 30-day trial period
- Complex cancellation process
- Some billing issues reported
Frontpoint Reviews
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Reviewed Sept. 9, 2015
Frontpoint’s devices were simple to install, and I had no issues. I also use their mobile app and it worked well. I am happy with my Frontpoint experience and the system works perfectly, but they’re a bit more expensive than other providers, and when I signed up with them, I didn’t know I was signing for a full 3 year contract. My cable provider now offers a similar security system at a much cheaper price, so I called Frontpoint to see if I could cancel my services. The rep told me that in order to cancel it, I have to pay the remainder of the contract, so now I’m stuck with Frontpoint for another year. Still, I'm happy with them.
"No issues" is what we love to hear! We understand that some other providers may have lower monthly fees, however those are usually for non-cellular technology, whereas that is all we offer our customers. We like to make sure you stay as safe as possible and pay the least for that peace of mind. Thank you for sharing your thoughts with us!
Reviewed Sept. 9, 2015
We needed a security system and we were not happy with who we had. We had a couple of problems and we were having a trouble in getting them taken care of. So we decided to use Frontpoint, and we have been with them for four years now. It's been great, it's a fantastic system. Installing the system was simple. I received it in the mail, hooked everything up, and it was running. We use the mobile app more than anything else. I love it because we might jump on the golf cart to take a ride some place and forget to turn the security on, or possibly we’d be out in the yard and decide to take a ride some place and not run in the house. I can just take my phone and turn it on.
Frontpoint is a lot simpler and we feel a lot safer. We even set it for away when we’re home because we do not utilize a portion of our house and I haven’t purchased all the adapters for all the windows in the back. The motion detector picks up anything towards the back of the house. We were talking about possibly getting a security camera but I haven't been able to find anything that explains it on their site if we want to add that to our system. So far, we are very happy and have recommended them to a friend.
Thank you for your recommendation!
Reviewed Sept. 9, 2015
I have a very good experience with Frontpoint which I've been using for a year and three months now. It's an easy system to install and operate. I also use the mobile app and I like that it is straightforward. My initial call with Frontpoint team was fine and the representative helped me a lot.
Reviewed Sept. 9, 2015
The Frontpoint system was already installed in the unit that I moved into. I've been using it for five months and their team has been very informative, helpful and responsive. Frontpoint is very satisfactory and since using it I feel safer and more secure.
We're so glad to hear that you are feeling safer with your Frontpoint system!
Reviewed Sept. 9, 2015
The equipment is great, however had I done just a little more research I would have gotten the same type of equipment and the same type of service for half the monthly costs.
Ryan, thank you for pointing that out and although other companies will offer lower prices, those prices are usually for non-cellular technology. We only offer 100% cellular technology because it's proven to be the safest option out there. You deserve the best of the best and we try to give it to you while keeping your budget in mind. Thanks again for sharing your thoughts with us!
Reviewed Sept. 9, 2015
I had two systems prior to owning Frontpoint and they were wired ones. Technology moves along and I like Frontpoint because it's radio-based. It didn't have to run any wires and the batteries lasted a long time - three years. I liked that I get to own the equipment too. The contract I had with the old security system was also problematic and I didn't like it. Long story short, I switched to Front point. In fact, I've got to call those guys today to find out how to have an alarm send me a video. We did it once before and it all put up, and then I changed the cameras around. Now I can’t set it back up. Service from them is great and their people are friendly. I can call them anytime too.
These days, I've been learning to deal with the sensors of the security unit and the Frontpoint people been helpful and patient with that. They've called me several times before because I've placed sensors in places where they could collect dirt or dust and then they start getting touchy and they go off. I always feel sorry for the monitoring people when they call me because we tripped an alarm. We tripped the kitchen alarm six times because my wife would be cooking something and it would put up too much particles in the air. I can't complain because the sensor works - it works almost too well. I asked if there was a sensitivity setting and they said there was none. I had to do some adjustments on the three sensors. I had to move them around and now they're stable, but I have to blow the dust off every now and then. So far, I'm very happy with Frontpoint and I'd recommend them to anybody.
Thank you William!
Reviewed Sept. 8, 2015
Frontpoint was recommended by my neighbor since he got them so I tried to get it as well. I've had them for eight months now and they are much better than my previous home security provider. Frontpoint offered technologies and sensors that I could not get through my previous provider without paying a fortune. They're also a lot more competitive and they offered a bunch of different sensors and options that made it much more attractive to me. In fact, they gave me a flood sensor for my basement in case I get water and that’s good to know because we have flooding in our area occasionally. Moreover, installing it was incredibly easy and the whole thing took half an hour. The hardest part was figuring out where to put the sensors but other than that, it was very straightforward. In addition, I use their mobile app occasionally to set the alarm if my wife forgets or we forget when we're out. I use it to disarm also and also for my pet sitter.
On the other hand, their customer service has been a good team and they were very active in trying to get back to me since our smoke alarm fell off and set off the alarm. From the initial call to every single time I've talked to them to have a handled billing, to the technology, has been all nice. I like it and would recommend it to anyone else and in fact, I have recommended it to people. Overall, they're courteous, have a leading technology and it's extremely easy.
Craig, thank you for taking the time to share your thoughts with us. We're happy to have you on board!
Reviewed Sept. 8, 2015
Frontpoint customer service is good and helpful. The toughest thing with the system is our video which has been a little bit difficult with the picture and I haven't got the time to reset. Overall, it's a good system.
Tad, we're glad to see you recently worked with one of our Customer Support Representatives and they were able to make sure those cameras are working well! Let us know if you need anything else.
Reviewed Sept. 8, 2015
We've been very happy with Frontpoint. We previously had ADT and whenever our battery got low, they wanted to charge us $75 service fee just to come around and investigate, and so we ended up shopping around. Frontpoint had good reviews and also seemed similar enough to ADT that it could be familiar enough for us to work with so we went with them. Customer service has been absolutely amazing. They haven't tried to charge us an arm and a leg for every call we make and if we have a question, they're so happy to help and never make it feel like it's a problem. We've loved Frontpoint. It is consumer and budget friendly. Excellent service all the way around.
You deserve the best and we are so happy to give you just that! Thanks so much for being a part of our family and please let us know if there is anything we can ever do for you.
Reviewed Sept. 8, 2015
I use Frontpoint’s mobile app all the time and it’s been great, but they tend to hang sometimes and I’m not able to log in. However, the company gives very good service. Their devices are extremely easy to install and effective, and I feel a lot safer using their system.
We are so happy to hear that you are feeling safer with your Frontpoint system!
Reviewed Sept. 8, 2015
We went ahead with Frontpoint because of its cost. The installation was easy - we did it ourselves because we don't live where Frontpoint is located. But my experience with them was not very good. We've called twice to complain about some issues and they sent a replacement on things. The monitor that we put on the wall fell down three times and there were numerous problems so we don't even use it. I tried to cancel but they said I have a three-year contract so I'm paying $35 a month for nothing. Needless to say, they have inferior quality of equipment.
Diane, we want to apologize for any negative experience you feel you've had with Frontpoint and that adhesive you mention. We're glad to see you've recently spoken with one of our Support Supervisors, Ryan, and he was able to make sure your account was taken care of in order to ensure your 100% customer satisfaction. We greatly appreciate your feedback, as we will use it as a learning opportunity for future customer satisfaction purposes. Please let us know if you ever need anything else or have any other questions!
Reviewed Sept. 8, 2015
I have the FrontPoint system and I ordered one for my mother. They were easy to deal with and very helpful. They gave me some options which I didn't ask for. With the other people, they're trying to get a product sold and they don't really care so much. It's very easy to install. I had a great experience with Frontpoint.
You're right! We do not over sell you anything you don't need.
Reviewed Sept. 8, 2015
In the beginning, I had a pretty good experience with Frontpoint. And then I had a really terrible experience: There was a discrepancy with billing and it went to a collection agency and they were charging me almost $2,000. It was a bad situation and I couldn't get through to the right people. There were three days where it was a very hard thing going on. I talked to three supervisors and each of the supervisors that I spoke to said that I don't have any other recourse. I wrote a letter to a higher manager and that's when I finally resolved my issue.
They've done good with customer service anytime after that, even mailing back some cameras that they told me they'd give me a refund on. I took too long in mailing those cameras back and they still honored what they said they would by refunding them, so they definitely have gone above and beyond that way. Moreover, they call and there's a good response anytime there's been any kind of issue.
Faith, we're so happy to hear that we have been able to resolve all your concerns! You deserve the best customer service and we are happy to give you just that. Thanks so much for being a part of our family and please let us know if there is anything we can ever do for you in the future!
Reviewed Sept. 7, 2015
The Frontpoint salesman was excellent. He handled everything, knew the program very well and knew what I needed. Frontpoint provided great service. It's easy to set up and operate.
We're glad to hear that you think your setup went so well!
Reviewed Sept. 7, 2015
Frontpoint gives me service that is much better for a better price. Installing it was simple and easy. We had the existing equipment and they were ready, so it's just the camera that I had to install. I really enjoy my interactions with their team. Our salesman, Jim, was really good and thorough. When they first sent the device it was incomplete; it was missing the camera. When they finally did send it, it was two weeks later so I talked to Jim and then he talked to his manager about giving us a half month's credit for not getting all our equipment. That was very nice of him to reach out to his manager to make sure he got the authorization. It was the shipping person who forgot to include it and then when they did ship it again, something happened to it. I believe it was the third time that they had to ship it when I finally got everything in. In the end it got worked out. Other than that, everything was good.
Mark, thank you for telling us what you thought about your customer service, and we will also make sure to pass along your kind words to Jim!
Reviewed Sept. 7, 2015
Frontpoint has considerable positive reviews from people who've used it. We had ADT for a three-year contract and all of a sudden we thought that they were awful, so we wanted to switch at the end of that contract. I used Angie's list to determine that there was a lot of satisfaction with Frontpoint, so we switched. The installation of the Frontpoint device is easy and I don't need a tech to do which was more cost-effective. And we've had good responses whenever any of the alarms went off. The mobile app is very useful, too. I've left the house before and on the way out realized we forgot to set the alarm and I used my iPhone to do it. The only issue we've ever had is a couple of times we've had to call in to get more adhesive to put on the back of the units, because the climate is humid enough in Florida. The smoke detector upstairs and then one of the glass units downstairs pick them behind it so the device came off.
Cameron, we're glad to hear that smartphone app gives you the peace of mind you deserve!
Reviewed Sept. 7, 2015
I have never had a security system prior to Frontpoint! Early in my experience I stepped outside forgetting to disarm the system. Within seconds my telephone was ringing! So incredibly impressed. Eventually (due to the loss of my wife, and dealing with Estate Matters) I plan on adding on to my security system! Best move I could have made for home security!
We're so sorry to hear about your loss. Thank you for taking the time to share your story with us and please let us know if there is anything we can ever do to help you, as we are always here and happy to help you!
Reviewed Sept. 7, 2015
We've been with Frontpoint since we moved in a year ago. It was the price and the fact that the security system used its own cellular link that made me go with them over other security service providers. Installing their device was easy. I just had to plug it in and then attach the little sensors to the doors. We also have the mobile app on our phones. It's convenient. Often we'd leave the house and then decide that we want to arm it as we're driving away. We've never armed it from the panel and locked up the door. Since using them, we feel a little bit more secure about the house and the stuff that we have in the house when we're not there. There's definitely the sensation of security when you set the alarm because I know that if somebody does break into the house, at least the alarm will go off.
I called them a couple of times. There was a lady that helped me initially because we have motion detectors but they kept picking up the animals, since we have a couple of small dogs. So she made some suggestions and then sent us some stuff to re-attach the sensors but they ended up falling down, so we haven't had the motion detectors up for a while. I wouldn't say it's the perfect experience in the world but we've recommended them to friends. It has been fine and acceptable. We're satisfied and haven't decided to go with anybody else.
We're glad to hear whenever you needed help our Support Team was right there to help you!
Reviewed Sept. 7, 2015
A salesperson from a different security company was doing rounds in our neighborhood and this got me thinking about having a security system. So I did a general search of security systems and their reviews. I felt like Frontpoint would be a good fit for me because it was a mobile unit and not a wired-in service - I knew I would be moving in the next year or two. Installing it was easy and I use the Frontpoint mobile app all the time. My favorite about the app is I would get notifications. If I were at work, I would get notifications about the different doors so I'd know when the kids were at home.
At one point after I moved, I had to call and talk about canceling the service. The rep I talked to wasn't rude. She was only straight about if you cancel, it's going to be a $750 fee. I didn't have any complaints about Fronpoint's services or system. It was a matter of circumstances on my end - if I could afford it, there wouldn't be any reason to not keep using it. But that didn't matter when I called. It was if you cancel, this is what it's going to be. So we tried to keep it going for a few more months and I got to the point where if I make that payment, it's taking away from groceries. However, with Frontpoint, there is a feeling of security and ease just knowing it's there. The mobile app made it easy to use. Overall, it made us feel safer, it was a good experience, it was easy and I don't have any complaints.
Heather, we're glad to hear you've enjoyed your Frontpoint system thus far! We understand that you have experienced some changes and you've let our Account Specialists know this. As of recently they have been trying to get in contact with you to discuss more options for canceling your service. Please respond to their communications when you find a chance, and they are happy to show you why so many people rate Frontpoint highly for customer care. Thank you again for the feedback!
Reviewed Sept. 7, 2015
Frontpoint is easy to install and has a flat rate. I've been using them for a year now and their mobile app is great. Hands down their customer service team is great and the best thing abut Frontpoint. Overall, it has been a great way to provide safety to my family and it's nice knowing that our house is monitored now that I've become a home owner. They also troubleshoot things when I feel something is not working.
Great! Thank you for your feedback.
Reviewed Sept. 7, 2015
Frontpoint doesn't have Google as an option for notification in the dropdown. I'm not receiving the alerts anymore after I changed my phone and service provider very recently. I checked with Google to see what it is with the service provider but I now have put it at claims. I had downloaded the app and should receive a notification whenever somebody arms or disarms the system, but I'm not. Other than that, the system works fine.
Kaushik, although you recently spoke with one of our Support Representatives about setting up those notifications, we are going to have someone reach back out to you and make sure you get all the help you need. Thank you for this feedback!
Reviewed Sept. 7, 2015
I searched for companies which offered some good features and Frontpoint was one of those at the top. I chose them over other security service providers because the device is wireless and because of the ease of installation - the fact that you can get to do it yourself. It's easy and simple. Frontpoint's team have all been good. Since installing the security device I feel safer and have fewer worries.
You deserve to feel safer and we're happy to make sure you always stay that way!
Reviewed Sept. 6, 2015
The places that I went to online said Frontpoint is the best, so I got their service. I've been with them for maybe two years now and have two systems with them, one here in Kansas and one in Colorado. In the beginning, they made an assessment, sent the stuff; then we installed it, called in, then the system is working. With the self-installation, it takes about a quarter of the time it would take to call a service person, schedule the service person to come out, have the service person there, and then try to figure out what you're doing. After all, their reps have been pretty helpful when I was trying to figure out where to put what in both places. They also helped me figure out whether an alarm was really a violation when I had the motion detector go off one time, not a hundred miles after we left the cabin in Colorado. I really like the simplicity of Frontpoint's system and I have recommended it to a friend.
We are so glad that you were able to get both your systems up and running in no time and that our Support Team has always been there to help you! Thanks for all your recommendations and please let us know if there is anything we can ever do for you in the future.
Reviewed Sept. 6, 2015
The price of Frontpoint is competitive but I have had one issue with the lighting modules that I never got resolved. I have four lighting modules, and the one that’s farthest away from the control center always malfunctions. The website claims that it’s good up to 50 feet. I have a wooden frame house, nothing made of concrete and it is no more than 25 feet. I’m not completely satisfied with that lighting module problem and I would like for all the equipment to work as advertised and it doesn’t.
David, usually those AC light modules should work in a setting like you describe, so we're going to have someone from our Customer Support Team reach out to you and troubleshoot that sensor until you're 100% satisfied. Please let us know if you need anything else in the meantime!
Reviewed Sept. 6, 2015
I went with Frontpoint because of their price and I've had them for a year now. I tried their mobile app but didn't use it too much. We just moved and I haven't set it up back up yet. I called their team about it and they told me to give them a call to set it back up and change it all. So far, I haven't had any issues with their team and their customer service is good. We have more peace of mind since having their security device installed. Overall, they're easy to use.
Peace of mind is what you deserve!
Reviewed Sept. 6, 2015
I chose Frontpoint over other security service providers because of their cellular advantage and pricing. I've tried their mobile app and I like it. It's great and very nice. The whole a year and a half that we had used it, it's worked really well. It's very easy to install, fast and reliable. We're happy with what it does for us. I'm having no issues with it.
"No issues" is what we like to hear!
Reviewed Sept. 6, 2015
We have moved into a new house in a remote area, about five or six miles out of town. I work at home most of the time but I am required to travel from time to time, and my wife just felt a little more comfortable having a security system. So I looked at all of the options and decided that Frontpoint was probably the best and it's a great system. I certainly liked that it's self-installed, wireless, and of newer technology. I have done some research on other wireless systems and they weren't as adaptable. My wife uses the Frontpoint mobile app and she also installed it herself. She is a techie person and likes being able to check stuff at the house while she's gone, as well as turn the system on and off after we leave. (We have friends that have other systems wherein they set it and then rush for the door to make sure.) Furthermore, the price was in line with what I was looking to pay and it was better than most providers.
With Frontpoint, we can also increase the devices at any time and can move the control panel anywhere we want. Once in a while, one of our kids or our niece need to get in the house and we have the ability of not sharing our code and the location of the control panel. Also, we have dogs and it was very comforting that Frontpoint put that fact in their notes, so we know that somebody's going to attempt to get our animals out of the house when we're not there.
Dave, we're really happy to hear that your Frontpoint system is working wonders for your family! You and your wife deserve that peace of mind that comes with knowing your home and dogs are being looked after at all times.
Reviewed Sept. 6, 2015
I used Frontpoint because their customer service seemed to be good. However, the installation part was a little hassle as it wasn't as easy as they stated it's going to be. I had an issue with one of the sensors and I had to have them work on it. So far, I haven't had any issues with them for the 2 years that I have been using them although they are more expensive than my previous provider. I like the fact that I can use my mobile app and see any motion detected in my house.
DeVonne, we're glad to hear we were able to address that sensor issue you had a while ago! Please let us know if you need anything else going forward.
Reviewed Sept. 6, 2015
We really like Frontpoint. It's easy to install. The only thing is I don't know when my contract will end because I am not sure if I signed up for a two-year contract. I hope to have some feedback or more communication about where my account stands.
Tesha, no problem! We will have someone reach out to you shortly to let you know exactly how much time you have left on your contract.
Reviewed Sept. 6, 2015
I had an incident recently where Frontpoint had to notify the police department, only for me to come home and notice that the police weren't there. Frontpoint had already notified them a long time ago and they weren't aware that the police hadn't been dispatched. So I called and alerted them through the panic and they called me. From our conversation they were like, “We definitely notified the police but they usually call us but they haven’t called us.” Then they put me on hold and called the police again and it was in their queue but the officer had not arrived.
We’re not talking false alarm; there is an actual burglary and the officers didn’t show up. The alarm was going off for an hour. So it’s unfortunate in the grand scheme of it all, but Frontpoint did what they were supposed to do and I’m very happy with them. They’re professional, knowledgeable, responsive, and I would recommend them. They do an excellent job, and if some alert comes out, they're on top of trying to find out or contact the police.
We're so sorry to hear about that negative experience with the recent break in! We are, however, glad to hear that our team was responsive to your alert and that they were able to help you. Thank you so much for taking the time to share your story with us and please let us know if you ever need anything at all!
Reviewed Sept. 5, 2015
We got a new home so we got Frontpoint installed when we moved in. We chose them over other security providers because: they ranked the best last year, their plans were really flexible, and they were easy to install unlike a lot of other vendors. We've had it for a year now. Their team has been good. Whenever I have questions they've been able to answer them pretty well. I have also tried their mobile app but it comes with an extra charge. After I bought this, few of my friends and neighbors have bought other systems too. They feel that the Frontpoint is too pricey because few of my neighbors use some other vendors and they are spending barely less than what I'm spending on Frontpoint but I'm satisfied with them.
We're glad to hear you're enjoying your Frontpoint system, and when comparing your monthly service fees to what your neighbors are paying, make sure you're comparing the quality of service too! We only sell 100% cellular service because we know it's the safest method of protecting your home and usually with lower costs, you're giving up that cellular technology. Thank you for this feedback and let us know if you have any other questions!
Reviewed Sept. 5, 2015
They say that an enemy always comes within, and for us it was a family member. The whole reason why we got the Frontpoint system is for us to guard our things. The person’s currently incarcerated, but he’ll be getting out in a year. So far I haven’t had any problems with my system. It's been reliable and buys peace of mind. But I’ve been thinking about testing it. Like I’ll put an alarm and see if I get a phone call. I haven’t done it yet but I will.
We're sorry to hear about that negative experience but we're glad to hear that your system is providing you with that peace of mind. Thanks for sharing your story and please let us know if there is anything we can ever do for you!
Reviewed Sept. 5, 2015
I was looking for various providers online and Frontpoint reviews seem to be more reputable than the others. Their first point of contact was very informative. I like the in-depth answers to my questions and the follow-up to my callbacks was substantial. The installation was seamless. It went up and down quickly. They called to follow-up after I had it set up and wanted to finally activate it. The young lady was thorough, answered any follow-up questions I had and let me know if I'm ready, so I went live. I have been using their mobile app since day one and I was very excited to be able to access and control my system while I'm on the go. As seen on the commercial, these kinds of things were pluses - "Did we forget to do this?" or "Did we leave grandma at the house?" I like the fact that I can look at that app and see what the monitoring history is. There are more things I can add to the system and to the app. We're paying more money for it but I like that ability.
I had a different provider prior to Frontpoint. I discontinued service with them before I researched for a replacement. My previous provider and Frontpoint are night and day. My previous one was a wired punch-a-hole-in-the-wall going back to a century memory system connected to a backup battery. It was antiquated in comparison to what's on the market now. Although it has robust system, I didn't have a high level of confidence with the newness of it and it being a big conglomerate. I wasn't comfortable in the fine print of what I perceive to be contractual language that would enable them to switch and choose or do me as they please.
With Frontpoint, everything has been good. I'm confident in them. I'd recommend them to a friend and I already have. Something they can do better though is following up with customers and letting them know, in a better manner than just, "Hey, here's something new that we can do." It would be better if it's "Hey, I reviewed and analyzed your configuration, and based on what we originally acquired, perhaps you should consider another smoke detector or glass break detector" or, "Here's the benefit of having live cameras, if you wanted to go into that." Their systems are robust and they could get a lot of mileage out of soft selling. Everybody hates aggressive selling but soft selling additional capabilities of the system, they would add to their inventory if they did that. They maybe doing that but I haven't received that call yet.
Victor, it sounds like you've really enjoyed your Frontpoint experience thus far and we have to say we're glad to have you on board. You're right, we won't over-sell you on anything, and we move at whatever pace you want to move when it comes to adding onto your system. After all, it's your safety!
Reviewed Sept. 5, 2015
I'm happy with Frontpoint. Their customer service and pricing is good and it's worked well for me. They are positive and easy to deal with. They have a quick response time with the call when there was an alarm that got tripped once so overall, I'm satisfied.
Awesome! We do try very hard to make sure you're always taken care of with those fast response times coupled with reliable equipment and it's great to hear you love that about us.
Reviewed Sept. 5, 2015
We decided to get Frontpoint for our office because a co-worker recommended it. He's using it at home. It was a little complicated to set up the security device with the tech part but we spoke to someone on the phone, and he was very helpful. Also, when someone sent the alarm off, Frontpoint called us and made sure everything’s okay. So their team has been very responsive.
We also use the app everyday and we love it a lot. I particularly like that you can turn on and off the security system from the app. When my boss is on her way home or on the way to the office, I would usually text her and say, "Would you mind, turning the alarm off so I can get in?" And it’s been great so far. It’s been very useful and we’re very happy about it. We're definitely getting what we're paying for. Frontpoint provides reliable service that you can depend the security of your business or your home.
It's great to hear you are enjoying your system! We take a lot of pride in providing you with a system that is not only reliable but is also easy to use. Thanks so much for sharing your experience and please let us know if there is anything we can ever do for you, as we are always here and happy to help!
Reviewed Sept. 5, 2015
Frontpoint had a package through Angie's List so I got them. The sales team was great and I got a discount for the sensors. I have been using Frontpoint as my home security provider for about 6 months now. It took me five minutes to install the security device and it is easy to use. My dog set the alarm off one time and Frontpoint was easy to deal with on the phone. I also love their mobile app. I wish I could control my garage from my phone, too. In addition, they are reasonably priced and they do exactly what you pay them to do. These days when it seems every time you pay somebody and you had expectations for them to do something but they don't do it, it's nice when somebody actually does.
We definitely like to stick to our word Chris. Your safety is our top priority so we don't mess around!
Reviewed Sept. 5, 2015
We had a different security system prior to using Frontpoint but we had problems with getting service and getting responses on the phone. We selected Frontpoint because they were ranked number one at the time, and we've been very happy with them. We used them in three separate locations and I've had no problems. Whenever we have an alarm, I can always get somebody or if we have problems, they're pretty quick to respond. We feel like we're getting what we're paying for. Our relationship will continue based on this.
It’s our top priority to make sure you are always taken care of and that you receive reliable equipment coupled with those fast response times! Thanks so much for being a part of our family and please don't hesitate to give us a call if you ever need anything in the future.
Reviewed Sept. 5, 2015
I've been using a Frontpoint for a year. What I liked about it is that we own it and we get to install it ourselves which was easy. Afterwards I have fewer worries. I like their mobile app as well, being able to access and control the system on the go. Everything went smooth and I'm happy with their great system.
Thomas, you're right! You own your system and can take it anywhere you go if someday you want to move. Let us know if you need anything in the future!
Reviewed Sept. 4, 2015
I heard about Frontpoint because my son was using it. A long time ago I've had a different security provider and they're the same as Frontpoint unfortunately, although I had not any issues. We set the alarms and they beep when we go in and out the door or both of them and nothing's ever happened. Moreover, installation was no problem and easy. There was a guy on the phone and he talked me through everything. Their mobile app is great because I was out of town when I needed somebody to be able to get in my house. I set it on my phone, disabled the alarm and let them in and they call me back when they left and I turned it back on.
Their team has also been very helpful and didn't make me feel like an idiot despite me being an old woman. However, I can't say how quick the response we get if there was a break in especially with us in the house so that is my concern. Overall, Frontpoint has quality people working for them and I'd like to think they have a quality product though I wont know that until unless something bad happens.
Trudy, we designed our system to keep you as safe as possible, and with that 100% cellular technology we can assure you that you've got the best technology out there. Please let us know if you have any questions or would like to test your system in the future. Thank you!
Reviewed Sept. 4, 2015
I used Frontpoint over other security service providers because I like the option and the rating. I learned about them through a friend and I have been using them a little over a year. The installation was quick and easy and the guys from Frontpoint are awesome and friendly. I'm loving the mobile app as well - It's very convenient. I feel safer and have no worries at all now that I have the security device installed. It's been an overall good experience.
We're glad to hear it Wilson!
Reviewed Sept. 4, 2015
Frontpoint taught us how to install the device in our shop. Everything was pretty self-explanatory, and they only helped us in installing the keypad. The shop owner and manager use the mobile app. It's convenient because they don’t always have to come inside the shop and change or adjust the keypad.They could do it outside or when not even at the shop. So if we forget to press the code, they can set it. They can still lock or unlock the shop from a remote location as well as turn on/off the alarm. Frontpoint has good customer service and is reliable. The security system gives us peace of mind. In case something occurs in the shop when we’re not here, we have something to fall back on and hopefully it would detect when someone is breaking in.
Mustafa, we're really happy to hear that your Frontpoint system is giving you the piece of mind you deserve!
Reviewed Sept. 4, 2015
I've heard about Frontpoint from a friend and have been using them for a little over a year. I decided to use them because it was wireless and seemed reasonable at that time. Installing the device was fairly easy and since then, everything's been good and I have less worries. I was also able to use their mobile app. Overall it's been a good experience with Frontpoint.
Cathy, thank you for this feedback and let us know if you need anything else in the future!
Reviewed Sept. 4, 2015
I was searching the internet for a good security system for my building, and found Frontpoint's website very self-explanatory and liked everything it said. The system being an easy self-installation really caught my attention, and I also like the flexibility of being able to change the name of my sensors with them. Their mobile app is very, very user-friendly, and they also have the capability to add a camera, which I don’t have right now, but is something that I would do in the very near future. We've had a faulty sensor once, and they were very helpful over the phone, and were able to answer all our questions. Overall, it is a reliable alarm system, and I would recommend them.
Thank you for your recommendation!
Reviewed Sept. 4, 2015
I went with Frontpoint because I like the wireless portion. I first heard about them online and have been using them as my home security service provider a little over a year now. Installing the security device was very easy and the mobile app is user-friendly. I feel safer now that I have the security device installed and I am satisfied with Frontpoint.
You deserve to feel safer!
Reviewed Sept. 4, 2015
Frontpoint was very simple to install, it's wireless. I had the builder install it in most of the doors. There’s only two places that have motion, I put those in myself and it was easy. Their team were straightforward. They went through a system check once it was installed and everything was going, so it isn’t a big deal. However I haven’t tried the little remote which you can carry in your pocket and haven’t got around to test whether it would really activate and deactivate the system from that side. Essentially, when we go out, we leave it deactivated. It’s only at night that we’re in the house that I activate it so that stuff is good. I have to try it when we go on vacation. But we haven’t gone anywhere, so it isn’t that critical.
The downside with Frontpoint is you didn’t have to do very much of anything. I spent the money for the controller, installed parts, and I got stuck with a two-year contract. In case I didn’t like it, I’d be really against the wall though it’s okay now because it seems to be working anyhow. I had one incident where somebody opened the door but it wasn’t anybody trying to intrude. It was only my son when I had the alarm on and left the door open. But it's been fine.
We're glad to hear the only time your alarm went off was just when your son opened that door! We promised you the best and most responsive system out there and we plan on making sure you get that for as long as you're a part of our family. Thank you for sharing your thoughts with us.
Reviewed Sept. 4, 2015
I've had Frontpoint for over a year. It was the ease of installation and the fact that it is done via the wireless network versus battery operated that made me decide to use them over other security service providers. This provides more security so even if somebody cuts my power, then I would still have the alarm. Another reason is their mobile app which is how I arm and disarm my alarm. I use it every single day. Installing their device was a piece of cake and when I had it, every time the alarm gets tripped, I get a call almost immediately and they always triple confirm that I do not need the police to be called. Since the installation, I feel very safe. I go in and the first thing I do is arm the alarm. It's been awesome. I've got two family members that need alarm so this is what I recommended.
We appreciate you recommending us to your other family members, and we're happy to hear that you're getting a lot of use out of that mobile app!
Reviewed Sept. 4, 2015
We're very happy and satisfied that we made the switch over to Frontpoint. Our previous provider was a wired system and we had to have special equipment for a cellular connection because we didn't have a landline. We weren't able to pull up an app on the smartphone and see everything that's going on. Frontpoint system is all cellular signal so it's broader.
The Frontpoint mobile app enables us to control system anywhere, all the time. It's very convenient. We see what motions are, what sensors and things are being tripped or used even if we're not there. If we're gone and if somebody has to come to the house for cleaning or picking up something, we can turn the system off then turn it back on. When someone comes in and turns off, disarms the system, my wife can text that person saying, "Are you the one who disarmed the system?" And then she knows who it was. We get a text message that says your system has been disarmed or rearmed or whatever it is.
Another nice feature is that Frontpoint has a monthly flat rate for our monitoring regardless of how many pieces we added on because we have three different Frontpoint systems. We really appreciate that because it recognizes the fact that we're monitoring a lot more sensors at certain addresses than the others. The only issue is when we had to replace the battery on some of the recessed door sensors. It was tough to get the assembly apart to get to the battery back in because of its placement in the door. We tore up the housing of our sensor a little bit trying to replace the battery. Their staff has been very helpful. We never wait very long to talk to anybody. We've been very happy with the support we've gotten.
Glad to hear you've loved the customer support you've gotten every time you've given us a call!
Reviewed Sept. 4, 2015
I'm using Frontpoint for my business for about a year and a half now. I chose them over other security providers because they were less expensive. They have been there when I needed them to be there. I haven't had to reach out to them very often but when I have, they've done a good job. I've got some issues right now but it's my fault that I haven't called them to try and resolve them. But I've got peace of mind knowing that my business is protected.
It's so great to hear that you have always received all the help you needed!
Reviewed Sept. 3, 2015
I called three or four different providers to get information on home security systems and some were very pushy and I didn't like that. I like that Frontpoint answered all my questions and were not pushy so I got them. I have used them for about a year now and we also had our friend use them. I feel more secure having them and we've never had any issues. They returned our calls and have been very helpful and informative. We did well on the installation, but it would have been a lot better if I had somebody else besides my husband helping me. It would have been very easy though if we had read all the installation instructions which were only a few paragraphs on a couple of pages.
Yes, we try to make those direction guides pretty easy to read and we're glad to hear you were able to setup everything with very little issue!
Reviewed Sept. 3, 2015
I've had Frontpoint for over a year now. I chose them because of the things they had to offer and the price. The device is easy to install while their people have all been pleasant. Frontpoint is easy to contact and has been a great service. Overall it's an amazing experience.
Thanks so much for sharing your amazing experience and please let us know if there is anything we can ever do for you!
Reviewed Sept. 3, 2015
Frontpoint has excellent customer and technical support. They are very knowledgeable and willing to give you all the time you need in order to resolve your problem. If one person can't resolve the problem, they communicate with somebody else who they think might be able to resolve it and get you additional feedback. In addition, installing my Frontpoint security device was generally very easy but the hardest part to install were the video cameras.
Thank you for taking the time to tell us what you think, and feel free to let us know if you have any other questions in the future!
Reviewed Sept. 3, 2015
Overall, it was the price that made me go with Frontpoint but it's funny because now it seems like price is my only issue with them. I use the mobile app and I like it. So far so good.
We appreciate you taking the time to share your thoughts with us and ask that you please let us know if there is anything we can ever do for you in the future!
Reviewed Sept. 3, 2015
The way Frontpoint can be run on or off using my cellphone was a selling point for me, so I picked them over my other home security provider and it’s a lot better. It’s a good deal to be able to access and control my system on the go, and their reps have always been very helpful anytime I needed them. It’s also a good thing to know I’ve got my Frontpoint system at my home when I’m not around.
It's so great to hear that you are enjoying your system and loving that smartphone app which definitely makes protecting your home easy and enjoyable too! Thanks for sharing your feedback and please don’t hesitate to give us a call if you ever have any questions.
Reviewed Sept. 3, 2015
Installing Frontpoint was very easy. We chose it over other home security providers because of the cost and value that we would be getting plus the ability to not have a wired phone within our home. We also have a dog and having Frontpoint hooked to the smoke alarm makes him safer than without a system if ever there's a problem and we're not home. I've also tried the mobile app and it is very easy and I love what it does. Also, we've moved since first installing the system and all throughout, their team has always been extremely helpful and easy to work with and talk to. Frontpoint is easy to use, customer friendly, and has great value -- we definitely recommend it.
We're happy to see that you're having such an awesome experience with us! Thanks so much for your wonderful recommendation and please let us know if you ever have any questions in the future.
Reviewed Sept. 3, 2015
Originally, I was looking for more of a business solution. But once I got in and started talking to Frontpoint, they said I could use their system for a small business. All the equipment runs great. We've gotten calls and the alarms have definitely gone off when somebody hasn't entered the code right. Compared with our previous security provider, Frontpoint is self-maintaining and cheaper. We pay about $50 less a month for the monitoring service. Their staff has always been attentive and easy to reach so I'm happy with the price and value. They also have the nicest cameras but occasionally the wireless cameras that we picked up don't work. They seemed to lose track and stop doing what we programmed them to do. It would be really cool if it worked all the time. For the incredible savings and the equipment, I would recommend them for home use but not as much as for business use.
Thank you for your recommendations, and we appreciate your feedback. We will pass that camera information over to our products team to look into. Thanks again!
Reviewed Sept. 3, 2015
I have more confidence in the Frontpoint system than my previous security company. Installing Frontpoint's device was simplistic and their customer service team is awesome. It's bizarre that everyone's the same - they're all upbeat. They have great customer service and that's hard to come by these days.
You deserve the best customer service and we are happy to give you just that!
Reviewed Sept. 2, 2015
Frontpoint was going to provide the type of service I needed so I went and tried them out. I've been with them for a year now and so far, so good. I had a very positive interaction with the sales rep that handled my order of the package. He was very helpful. The installation was very easy. I also went online and tried the Frontpoint Mobile App. I haven't done it so much on my phone but I set up like when the front door opens, it says 'front door' now instead of just beeping. It's very convenient. All in all, Frontpoint has been excellent and I feel more secure having it at my home.
We're so happy to hear that you are feeling more secure with your Frontpoint system! Thanks for all your feedback and please let us know if you ever need anything in the future.
Reviewed Sept. 2, 2015
Frontpoint gave me a better offer than ADT that's why I chose them. I've been using them for my business. I got two sensors, one of those security cameras and the door sensors, too. It was easy to set up and the guys on the phone were really helpful. It took me 15 minutes to finish the installation. I like the service and the way the panel with alarm is set up. I don't have to have the connection; it goes through a separate connection. The mobile app is also really useful. It's an all around good service.
Wow, that sounds like a quick setup!
Reviewed Sept. 2, 2015
I’ve had Frontpoint for over a year now, and installing their devices was not a big deal. They also have a mobile app that’s easy to use, and their reps have been helpful when I’ve called out and were very responsive. I feel safer, more confident, and have less worries since my installation. The company’s very easy to deal with, and I’d recommend them.
Thanks so much for the wonderful recommendation!
Reviewed Sept. 2, 2015
We had a another home security and it was not very good so we went with Frontpoint. I don't have problems with them, they're good. The only thing I could say negative was when we had to get something replaced, the only way they would do it is through charging my credit card and they were not supposed to be charging it for the security. I went over that with them before I gave my credit card and they said, “No, you don’t have to worry about that.” But they ended up taking $100 off on my credit card and said, “Your husband can write you a check.” And I said, “No, I’m going to be out that money.” They said there was no way to refund me $100. They credit me back, but then they started billing my credit card when there was another credit card that we had on file, which was in my husband’s name and that ticked me off a little bit.
But I like having Frontpoint. My husband likes their mobile app a lot. I’m at home by myself and I had some neighbors who had kids that were rough. They’ve moved now but I didn’t have security when they were there. If I had it then, I would have felt safer and better. It’s nice to have a security system when you’re home by yourself.
We're glad to hear you are enjoying your system and that you are feeling safer when you are home alone. Thanks so much for sharing all your feedback and please let us know if you ever have any questions or ever need anything going forward!
Reviewed Sept. 2, 2015
I once had a hardwire service but I like the portable and transferable features of Frontpoint better. It's a little bit more versatile and I also like the fact that it's not associated with the phone line. Installing it was next to nothing in terms of time and effort. Since using the device, I have less worry because I have my keypad as well as the mobile app so I've got flexibility to engage the system as well deactivate it even upon leaving the house (I didn't have that option before). It's absolutely wonderful. Their team has always been very professional, courteous, attentive and timely.
We try our best, so it's always wonderful to see when we make customers like you this happy! Thank you for sharing your thoughts with us.
Reviewed Sept. 2, 2015
I've been using Frontpoint for over a year now and my experience with them is extremely easy. I like that they had cellular back-up and their mobile app is also fantastic. Since installing it, I feel much safer when I'm not at home. The only issue I've had with them was with their computer system. They couldn't charge my card so it racked up some late payments but the card was open - it had more than enough money to go through. They tried it again a week later and it went through, no problems. Other than that, it's been pretty simple to get a hold of them.
Glad to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve! Thanks so much for sharing your story and please let us know if you ever need anything in the future.
Reviewed Sept. 2, 2015
We had Frontpoint the very first day we moved in our business. We like its ease of use, and the person I spoke with on the phone was good and they seemed to do what we wanted to do. Installing the device was super easy, and they walked me right through it. We also use the mobile app everyday to lock or unlock our shop; I enjoy it, and it is a good system because I can see when the store is locked if I'm not there. The customer service has also been good to work with - we added another area and they added another couple of sensors for us with no trouble, and it was all good. Overall, Frontpoint is a very good company, and is easy to work with.
It's so great to hear that you have received all the help you have needed and that you are enjoying your system! Thanks so much for sharing your story and please let us know if there is anything we can ever do for you in the future.
Reviewed Sept. 2, 2015
One of our friends who has a big warehouse in San Jose recommended we use Frontpoint. He uses Frontpoint and explained to us, "you can control it with your cellphone. If you’re outside, you can see if it’s locked or not. You can unlock it." After we've had the alarm, we feel much more secure, especially if my son is alone at home. We also recommended Frontpoint to some of my friends since we have a very good experience with Frontpoint. They care about their customers.
For instance, a couple of months ago, before Christmas, somebody robbed our house. The alarm system worked and he got scared and ran and didn’t take anything so I was happy with that. The only problem we've had is nobody explained that we have to put the alarm within our eye line. My husband installed it on the corner of the wall which was too high. The cops said because the burglar jumped from the window and on the counter in the kitchen, the alarm started working, but if he was coming from the door, the alarm wouldn't reach the burglar. So we changed its location after that. Their team is very helpful and they respond right away.
We're sorry to hear about that break in though we're happy to hear that your system worked and that nothing was stolen. It's also great to hear that our Support Team has been there to help you whenever you needed them. Thanks so much for sharing your story and always remember that we are just a phone call away if you ever need anything at all!
Reviewed Sept. 1, 2015
Everything with Frontpoint has been great so far and we hope it continues to be that way. Installing it was very easy. Accessing the system via the mobile app is easy and fast because sometimes I don't have time and I just have my fiancé do it so he just goes on his phone and puts it on. So far every one of their people has been great over the phone when we've had a little incident.
We're glad to see you're enjoying your system and find our Support Team to be great on the phone each time you call!
Reviewed Sept. 1, 2015
I've read Frontpoint's reviews. I like them, so I decided to go with them. Installing was pretty easy, and the mobile app is very convenient. I've had good interactions with people from Frontpoint, no complaints, and I do feel safer since its installation. I would definitely recommend them. As a matter of fact, I have already. Overall, Frontpoint was simple, and I'm impressed.
We're glad to hear we were able to impress you this much!
Reviewed Sept. 1, 2015
Installing the device is easy, their mobile app is solid, and their team is fantastic. My experience has been great, and I recommend Frontpoint.
Thanks so much for sharing your experience and always remember that we are just a phone call away if you ever need anything!
Reviewed Sept. 1, 2015
I'd recommend Frontpoint. They've been very responsive. I made a few mistakes when I first got it but they were very gracious and now it works just perfect.
Thanks so much for the great recommendation!
Reviewed Sept. 1, 2015
Installing the Frontpoint Security device was extremely easy. They had some good instructional videos. I did have to call them but they walked me through it and it took about 15 minutes once I knew what to do. It's of great quality and I felt secure. They were very customer-oriented. The mobile app was very simple to use, and the only thing that I had a bit of confusion on was the Geo-Services. But once I figured that out, it was very simple. Billing was quick and easy. I wanted to see a billing portal online but I've been told that they're coming out with that.
We're so glad that you are enjoying your system and that you have always gotten all the help you needed! Thanks for sharing your experience and please don't hesitate to give us a call if you ever have any questions or ever need anything at all.
Reviewed Sept. 1, 2015
Frontpoint is the first home security system that I've used and we've had it for a year now. It was very easy to install and their mobile app, which I use all the time, works nice and easy. I have also called their team a couple of times and their service was really good - the people I talked to know exactly what they're doing. I would definitely recommend Frontpoint.
It's great to hear that you are enjoying that smartphone app and that our Support Team has always been there to help you when you needed them! Thanks for sharing your experience and please let us know if there is anything we can ever do for you.
Reviewed Sept. 1, 2015
It's been a little over a year that we've been using Frontpoint. We went for it versus its competitors due to the ease of being able to set it up myself, as well as the cost and wireless factor. We usually use their mobile app to control the system and hardly ever use the keypad in the house. We decided to put a security system on the house because my elderly father-in-law came to live with us and in this regard, I do feel safer if I need to leave him in the house, or even with just having the system there. It's been very easy and such a pleasure using Frontpoint as our home security provider. In fact, I have recommended it to two people who have gotten it as well.
That's awesome! Thanks for those recommendations and let us know if you need anything in the future.
Reviewed Sept. 1, 2015
Our installation of Frontpoint went pretty bad. It's very disappointing because I was out of state working and my wife was home alone. I explained to Frontpoint that she's not gonna be able to install it and they said they would have it installed. It took them probably a week or more to finally get someone out there. And he wasn't even working for Frontpoint. He was some random person and he had no idea how to do it either. It's really not even installed to my liking.
Shawn, we're sorry to hear that your initial setup did not go well and that you are still unhappy with the installation. Our customer's satisfaction is a top priority here at Frontpoint which is why we are going to have one of our Support Supervisors reach out to you to address your concerns and make sure you are entirely taken care of. Thanks so much for sharing your experience and we look forward to speaking with you soon!
Reviewed Aug. 31, 2015
I decided to use Frontpoint over other security service providers because the system is easy to install. Their team is very helpful when I installed the system and set it up. However, the mobile app is inconsistent. I don't know why but sometimes I wasn't able to access my system. I wanted to try to open the app and try lock or unlock, but it just didn't work. Still I'm happy that it does what it's supposed to do.
Nam, sometimes when we hear a customer mention concerns with the app we suggest they un-install then re-install the app. Usually this clears out any issues it might be running into, however, we're going to have someone reach out to you just to double-check on your app and system. Thank you for taking the time to share your feedback with us!
Reviewed Aug. 31, 2015
Tech service was wonderful, we are very happy with the system.
Perfect, and please let us know if you ever need anything in the future!
Reviewed Aug. 31, 2015
I've been using Frontpoint for a year now. I like that I could control it and that it's easy to install. It's safe and I'd recommend it.
Thank you for that recommendation!
Reviewed Aug. 31, 2015
Installing our Frontpoint security device was easy. I, however, haven't used the service that much for the past few months. There was a connector that had fallen down so whenever I set it to leave, it would just go off. They sent me a new one and I fixed it, but then a wire came out of the box, so sometimes it is in and sometimes it's out. I need to get back in the practice of using it but I don't have the time to fix it - I'm a single mom. Nevertheless, their team has been great, and they've noticed when things haven't been turned on and they contacted me. One of the big reasons I got it was to monitor my 13 year old to make sure that he's not jumping out the window or something like that, so I feel safer with it. Overall, Frontpoint has been great, and they've been more active about my security than I have.
We do like to keep an eye on things, which in turn gives you that peace of mind we promised you! Please let us know if you need anything going forward!
Reviewed Aug. 31, 2015
Frontpoint has been our home security provider for a little over a year. We had a great interaction with Amadis from their Customer Service who helped us out with getting everything set up and helping me get what I needed. The installation was very easy and didn't take us very long. During the process, I was talking to Frontpoint's team and they were very helpful. We had little glitch with the system and they worked right through it real quick. We use the system mainly when we're at home and it's been nice to have it and know that we are safe. I also use their mobile app, which I think is very good. I've recommended Frontpoint to several friends and family already.
We're so happy to see you have always gotten all the help you needed! Thanks so much for all your recommendations and please let us know if you ever need anything in the future.
Reviewed Aug. 31, 2015
I was looking for a home security system and the Frontpoint reviews I saw online were very good. And when I called in to Frontpoint as opposed to their main competitor, the service I got from Frontpoint was far superior than what I got from ADT when I called and tried to get their service. Installing their security device was super easy and I love their mobile app. Everybody at Frontpoint has been very courteous and responsive. We've had it for 15 months and my wife is at peace and she's loving it. I was thinking of cancelling it when my contract was up and go with a non-monitored service that wasn't automated, but my wife likes it and said no so we're keeping them. Overall, Frontpoint exceeds expectations.
We're glad to hear that each time you've needed to call in our Support Team has been helpful and responsive to your needs! Thank you for you feedback and we look forward to serving you for years to come.
Reviewed Aug. 31, 2015
I have tried the mobile app of Frontpoint and I like the old system better. It's more informative and easier to navigate. It's perfect. The new one has more clicking to get to the options of what you want to see. It might look better but it's just not as detailed. But I'd still recommend Frontpoint. Their team is responsive and fast. Installation is very easy, too.
Thank you so much for sharing your feedback with us about that smartphone app! It's feedback, like yours, that helps us grow as a company.
Reviewed Aug. 31, 2015
I did some research and Frontpoint was one of the main providers, so I picked it from others. It's very easy to set the stuff they sent to install. No big deal. I also use their mobile app as I arm and disarm the alarm all the time with it. I never had problems before, but I used to talk with Philomena which is the person that I always contact and she's amazing. Since we have it we feel safer now and that's the objective of a security system. Even when the neighborhood is not a dangerous neighborhood but still, it's good to have it and I feel more confident with it, so far it's working fine. A couple of times by mistake it was activated and the response was good. I have no complaints.
"No complaints" is what we love to hear! Thanks so much for sharing your awesome experience and please let us know if you ever need anything in the future.
Reviewed Aug. 31, 2015
I looked on the internet for the best rated security systems, and I went with Frontpoint since the independent reviews rated them the highest of all the other companies. I use Monitronics at another home I have in Connecticut and I was not happy with that company. Compared to Frontpoint, they’re on the opposite end of the spectrum. Installing my Frontpoint device was very simple. I had the support person on the phone helping me through, but I didn’t really need them, so it worked out well. With Frontpoint, I am more relaxed. They’re easy to work with, has great support, and I’ve had no problems.
"No problems" is what we like to hear! Thanks so much fro sharing your experience and please let us know if you ever need anything in the future.
Reviewed Aug. 30, 2015
I chose Frontpoint over other security service providers because it has the ability to alarm after the power was turned off. Installing it was hassle-free. Being able to access and control your system while on the go using the mobile app is very good. I'm away from my home a lot so I worry less about the house.
Worrying less is definitely something we like to make sure you do! Having a Frontpoint system should mean you get the peace of mind you deserve and we're more than happy to give that to you.
Reviewed Aug. 30, 2015
My alarm system’s getting outdated and I needed to upgrade it, so I did some research. Frontpoint was user-rated as the number one in this aspect, so I went with them. I also had an easy installation experience. The company sent the kit, I simply followed the directions, and then I had it activated. Previously, I didn’t have a modern service at all, but now with Frontpoint I have the capability to use the phones to arm or disarm my system. Controlling the alarm through the app is great. I don’t have to carry around a bunch of key fobs and switch batteries out when they die. The reps I dealt with were helpful and answered all my questions when my system’s power went out at one point. So overall, my Frontpoint experience was good and I’d recommend them.
Reviewed Aug. 30, 2015
I recommend Frontpoint to others. Installing the device was very easy and the mobile app is pretty easy to use. I use the security system for my business. There was a balloon that kept setting off my alarm. When the alarm goes off they're right on the phone with me. I feel that Frontpoint is right on top of it.
We are on top if it! You deserve the immediate responsiveness we promise all of our customers, and it's great to see you love that about us.
Reviewed Aug. 30, 2015
It's been about a year or so that we've been using Frontpoint as our home security provider. Prior to switching to Frontpoint, we used a different security system, and in comparing the two services, I'm happy with Frontpoint. I decided to switch mainly due to the cost. Installing our device went okay. There were a couple of problems because the other system's wiring made it a little bit difficult, but in the end I got it. I've tried the Frontpoint mobile app, although I don't use Frontpoint a whole lot. It's a good service, but we don't set our alarm as much as we thought we would.
We're sorry to hear setup was a little more difficult than expected though we are happy to hear that you were able to get everything up and running. Thanks so much for sharing your story and please let us know if you need anything in the future!
Reviewed Aug. 30, 2015
A friend of mine had Frontpoint installed in his house so I knew how easy it was to install that's why I decided to give it a shot based on that as well as the cost. I've been using it for about a year, and it's a good service and easy to use. Their mobile app is a great feature to have too. I've had some false alarms but Frontpoint has been courteous and friendly with all my interactions with them.
Glad to hear it!
Reviewed Aug. 30, 2015
I decided to use Frontpoint because I'm out of town a lot. Installing their device was very simple and easy to do. I have their mobile app and it's convenient that you can access your system on the go. If I forget something, I can do it on my phone. Now I'm always aware of what's going on and I feel the house is secure.
That mobile app is pretty cool, isn't it?
Reviewed Aug. 30, 2015
I use it predominantly to see when my system is disarmed. It texts my phone straight away so I know my kids are home safe. It works well and I've recommended it.
That mobile app does make things easier doesn't it!
Reviewed Aug. 30, 2015
My wife heard some good reviews about Frontpoint so we decided to go with them over others, and they have been very good. Installation was very straightforward and easy as well as using the mobile app. One time, I was cooking and a fire alarm went up, and Frontpoint was very prompt in calling and checking on us which was very nice.
Perfect! You deserve that immediate attention.
Reviewed Aug. 29, 2015
For about a year, I've been using Frontpoint as my home security service provider and I like the way they offered everything without charging me for my central system. Also, they could just mail everything and I could install it all by myself without installation fee. Doing it was a breeze. My son has just put my contacts on my doors and set up my glass because I also have the alarms for the glass breakage. It only took five minutes to install. And the rep that I had was as friendly and helpful as he could be.
I also use their mobile app which is very reassuring. I had an incident a while back because one of my doors was not closing properly and it kept going off and I knew everything seemed to be secure. It was nice to be able to know that every once in awhile, I could look that up on the app to make sure nothing was jarred open. And when I'm in a hurry to leave or if I happen to forget, it's nice that I can make sure that the alarm got set and turn it off before I get to the house in case I need to have both hands free. It's a good thing. I'm very pleased with the system as a whole and I've had a wonderful experience with Frontpoint. I love it.
We are so happy to hear that you are loving your Frontpoint system! Thanks so much for being a part of our family and please let us know if there is anything we can do for you in the future.
Reviewed Aug. 29, 2015
There was one instance where we have to change some information and my wife had to call because I wasn't able to. Frontpoint called me to verify, which I thought was cool as they did worry about the security. They emailed me to make sure that my wife was the one calling. Frontpoint offers a lot of peace of mind, especially since I travel often; so my wife feels more comfortable being able to have a security system. They are very good and simple, the customer service is great, and I haven't had any issues. I would definitely recommend it.
It's so great to hear how happy you are with Frontpoint! Thanks so much for the wonderful recommendation and please let us know if there is anything we can ever do for you in the future.
Reviewed Aug. 29, 2015
I like Frontpoint. I have another company that does not have a camera in a rental home which is in a much higher prime area and I just wish I had the camera with that one. I don't like systems that don't include cameras, and Frontpoint is my first system with one. I haven't had any problems at all and I've been completely pleased. Installing Frontpoint was a piece of cake, and the app is great. That's how I normally arm the system from the iPad while we're in the car, driving away. I had to call them once because my old main unit just stopped working, and they sent me out a new one right away.
With Frontpoint, I feel safer, have fewer worries, and feel more confident, just knowing that I can look in on my house any time. I did a few tricks on it, like when I was expecting a package, I set it to record all movement at the front door so I can see when my package is being delivered. I've used the cameras in the doggie cam, too. Overall, I'm very satisfied with Frontpoint.
That mobile app does make things easier doesn't it?
Reviewed Aug. 29, 2015
So far I've had a good experience with Frontpoint. I'd recommend them.
Thanks so much for the recommendation!
Reviewed Aug. 29, 2015
A good friend of mine and his girlfriend signed up with Frontpoint. When I was looking for a security company, he told me about them. I called Frontpoint, went with them, and have been happy with them ever since. I live in Marion, Ohio and there have been a lot of break-ins in our area so we thought it would be better to get a security system. The installation was easy and people are great. They call you to make sure that you’re doing fine and everything works well. They're polite and caring and they make sure you understand everything and you're happy. And they work with you if you have issues. They walk me through things to make sure that I set them right. Now, if you come in the house, the alarms go off, and if you don't turn them off quickly enough, they call you.
One time when we had a guest from another country live with us, he forgot to turn off the security system. The sheriff showed up within 5 minutes, handcuffed him and put him at the back of the cruiser. Another time, my wife forgot to lock the back door one night and the wind blew it open. They called to tell us about that. They're a great company. With them, I no longer worry about leaving the house or anyone breaking in because I know that within seconds the sheriff or someone will be there. I also got the Frontpoint mobile app and I use it all the time. It's great and I don't have any problems with it. I set it up at night in the house or from out of town and it works great wherever I am.
However, there were a couple of times that we had a problem with the system - it froze up at night. If it gets dark or if there's a storm in our area, we lose connections like the internet. I could set the system and it worked in town, but not at my house or within a couple of miles from it. I called Frontpoint about that but it wasn't their fault. They said, "Just go in town and see if it’ll get a clearer signal because that might be the clouds over your house." That’s the only issue I had and they figured it out for me. Another thing is I want is to get the camera system in my front and back door, my garage and my backyard, and to protect my building out back. But I haven't had the time yet. Overall, Frontpoint is everything. Their people are quick, the system works and I'm comfortable with it. I’d recommend it to a lot of people.
We are so happy to hear that you are loving your system and the customer service you are receiving each time you call in! Thank you so much for sharing your awesome story and please let us know if there is anything we can ever do for you, as we are always here and happy to help!
Reviewed Aug. 29, 2015
I Googled top-rated security system people and I found Frontpoint. They've been great but I haven't had them for a while because we're in the process of moving and I've lived with a relative for a few months. However, I will be initiating a service again in our new house.
Great! Let us know if you need anything during your move and we would be happy to help you out.
Reviewed Aug. 29, 2015
Installation of our Frontpoint was extremely simple. Every time I speak with someone, they are more than happy to help with anything I ask. Since having it, I got a sense of feeling more secure. I like that everything was easy, too. Overall, Frontpoint is simple, fast and reliable.
"simple, fast and reliable" is exactly what we aim to give you! Thanks so much for sharing your experience and please don't hesitate to give us a call if you ever need anything.
Reviewed Aug. 29, 2015
Frontpoint is very good. I would recommend them.
We appreciate your recommendation!
Reviewed Aug. 29, 2015
When I googled the top 10 security systems, Frontpoint was ranked number 1 and I've been with them for two years now. The installation of the device was easy and everybody from there was nice. They were pros and they helped me out with anything I needed. When I tried to get the garage door to work, I called them. They had me move the monitor around, but we later figured out that the one they sent me was something I didn't want. I sent it back and they sent me a new one. Another reason I got Frontpoint was because of the mobile app. On the whole, Frontpoint works and it's stress free.
"stress free" is what we like to hear!
Reviewed Aug. 28, 2015
Frontpoint had good reviews, their customer service was excellent, and their rates were good so I purchased my security system from them. Installation was very easy. However I was a little disappointed, mainly with the motion sensors. They did not adhere to the wall as I thought they would. I just painted my house so I tried to put them up on the walls and they did not stick very well.
Michael, generally paint takes a full 8-10 days to completely dry so once you're done letting those walls dry, try gently wiping down the spot you wish to place your sensor on with a damp cloth. Let that dry, then apply your adhesive. If this still doesn't seem to work for you just give our Support Team a call and they would be happy to send you out different adhesive!
Reviewed Aug. 28, 2015
I've been using Frontpoint as my home security service provider for approximately a year. I opted to use Frontpoint over the other ones that were available in our area because they had a promotional deal and I could get a little bit more. Installing my Frontpoint security device was fairly easy, although it was a little challenging and didn't work well with the type of Windows that I had.
We're sorry to hear that your initial setup was a little tricky though we are glad to hear that you were able to get everything up and running. Thanks so much for sharing your experience and please let us know if you ever have any questions or ever need anything at all!
Reviewed Aug. 28, 2015
Frontpoint showed up as number one when I did a search for ratings on security companies - they had a higher customer rating compared to others. Installing was easy, it was compatible with most of the hardware of the house we bought. I was able to just program the rest of it. Plus the mobile app is good. Since its installation, it makes my 13-year old daughter feel better about being home alone. Frontpoint worked perfectly, we never had any problems.
It's so great to see that you are enjoying your system and that it is giving you and your family the peace of mind you deserve!
Reviewed Aug. 28, 2015
We love Frontpoint. We had a previous security service provider but when my phone lines were messed up, they could not monitor me anymore so I had to find a wireless system. The installation of our Frontpoint was simple, and we use its mobile app all the time and we like it. Everything was great with our interactions with their team. It's an excellent system, and I recommend them every chance I get.
Thanks so much for all the wonderful recommendations!
Reviewed Aug. 28, 2015
My Frontpoint experience has been good. I just need to order another piece for one of my windows.
Being able to add onto your system at anytime is just one more way we try to make protecting your family a little bit easier!
Reviewed Aug. 28, 2015
Frontpoint is much better than the one we previously had, which was already worn out. Installing the device was very easy, and having their mobile app is great. Their people have all been very helpful and positive, and I've purchased some additional things since. Overall, it is good and very enjoyable. I would definitely recommend it.
We're so happy to see that you are enjoying your system! Thanks so much for being a part of our family and please let us know if there is anything we can ever do for you in the future.
Reviewed Aug. 28, 2015
We've been using Frontpoint for a year now. Device installation was very easy. I don’t do smartphones so I haven't tried using the mobile app but my daughter has used it and it works for her sometimes. The security system is okay but it beeps at me sometimes when the door is not opening. My daughter keeps saying, “Well, you need to test it.” And I said, “That’s like testing a fire extinguisher. You don’t do it til you need it.” But one day I tested it and didn’t mean to and Frontpoint called in less than a minute and a half after the alarm went off asking for my security code so I thought, “Well, it works.” However I still want to know what beeps at me.
Diana, we understand that the beeping you mention can be annoying which is why we're glad to see you've been in contact with our Support Team recently, and they were able to address that concern asap. Please let us know if you need anything else in the future!
Reviewed Aug. 28, 2015
Every time I call Frontpoint, everybody there has been helpful. My experience with Frontpoint is easier than that with another home security systems provider.
It's so great to hear that you have received all the help you needed!
Reviewed Aug. 28, 2015
I've had Frontpoint for over a year now. I've had no problem installing it - nice and easy. I also use their mobile app all the time.
That mobile app is fun isn't it!
Reviewed Aug. 28, 2015
I'm big on research and Frontpoint came up as being in the top three. The house had a previous security service provider but it was not wireless. Installation of the device was simple - I only had one or two questions and it was a breeze. The guys in their team have excellent customer service and they answer questions clearly, and it's never a problem at all. I always feel safer with a blanket of protection around. It's nice to know that since it is wireless, there's nothing they can cut on the outside. As consumers, we all want to feel safer. Frontpoint is not perfect but it's a step to the right direction. Overall, it offers a fantastic value, and its wireless system is the way to go. I would recommend them.
Glad to hear your setup was a breeze and that our Support Team has always been there to answer your questions! Thanks so much for the wonderful recommendation and please let us know if there is anything we can ever do for you in the future.
Reviewed Aug. 28, 2015
I've been with Frontpoint for a year now and I never had any issue with them. I previously used a private alarm company when I lived in a different house, and it's different because they came in and installed everything while I did self-install with Frontpoint. Installing the equipment myself was very easy. I've had some equipment that needed to be replaced within the last year and Frontpoint was pretty prompt in getting it resolved. I would definitely recommend them to a friend. I use Frontpoint's mobile app and I like that I'm able to access and control my system anywhere I go. But I have concerns that somebody could hack into my account and possibly disable my alarm system.
Amy, no need to worry as all of our signals and systems are highly encrypted. We know that your safety is no joke!
Reviewed Aug. 27, 2015
We've been using Frontpoint as our home security provider for over a year. However, we don't use the pass-code very much like we should. So in some ways, it's been a waste for us not doing that. We were very unhappy with our previous home security provider and found Frontpoint to be one of the better-rated ones upon research.
Thank you for taking the time to share your feedback and always remember that we are just a phone call away if you ever need anything at all!
Reviewed Aug. 27, 2015
Called the number, talked to a very knowledgeable gentleman. Was assured it was the best security system going and told me exactly why. Was easy to purchase, answered all my questions. Did the deal, equipment was at my door in 2 days. Installed it, had it activated and now I'm secure. Thanks Frontpoint.
You are more than welcome Hazel!
Reviewed Aug. 27, 2015
I've been using Frontpoint for around a year already and every interaction that I've had with them has been fine. They had to replace a couple of the units that they sent me with no problems whatsoever. And they seem to be very friendly and easy to interact with. Installing the security device was fairly easy for me since I'm comfortable with electronics, technology and stuff. It pretty much has handled what I needed it for and certainly I feel very secure that I'm not sure there is any better services out there.
Glad to hear your system was easy to setup and that you are feeling more secure! Thanks so much for being a part of our family and always remember that we are just a phone call away if you ever need anything at all.
Reviewed Aug. 27, 2015
Everybody's been great with Frontpoint. We're happy with the system but we're having issues with the radio unit not communicating with the head office. The alarm goes off but Frontpoint is not getting the signal, which means nobody's coming. They had to send out a new radio unit. I continued to get messages that the control panel has not communicated with the thing in since the 20th. They mentioned the possibility of doing it wireless with an internet access. Trying to call them or to get it handled is why I haven't done anything about it. I'm in the customer service business and I'd like to see a little bit more proactive approach to getting my stuff fixed.
Thank you for taking the time to share your concerns with us. We are glad to see you were able to get in contact with our Support Supervisor, Glenn, and we look forward to making sure you are completely taken care of going forward!
Reviewed Aug. 27, 2015
I like the equipment being cellular, with no wires, so it doesn't have these false alarms that people with wired systems are constantly getting. I've called their team a few times for different things or when the alarm went off, and everybody's been really helpful.
We're happy to hear that you are enjoying your system and that our cellular technology is perfect for all your security needs!
Reviewed Aug. 27, 2015
First heard about Frontpoint when I Googled what's the best alarm service and their reviews online made me choose them over other security providers. I was a little weirded out about it during the installation since I have to do it myself and I wasn't sure if I was going to do it correctly but then once I installed, they called and everything's been fine since. Everyone from Frontpoint has been really nice and helpful all the time.
Plus I use the mobile app and I love being able to access the system on the go. When we first got it, my husband accidentally entered the wrong code then the cops came right away so that assured me that it is working. And now, I’m definitely more confident knowing that we have the alarm system. Great, secure and helpful, I would recommend it.
It's so great to hear that everything is working exactly how you need it to and that you are feeling more secure with your system! Thanks so much for all your feedback and please let us know if you ever need anything.
Reviewed Aug. 27, 2015
Frontpoint has been my home security provider for about a year now. The security device was easy to install, convenient and has given me peace of mind. I love being able to access the system on the go.
We're so happy to hear that you enjoy being able to control your system from anywhere at anytime!
Reviewed Aug. 26, 2015
I found out about Frontpoint through a google search, and we've been with them for about a year now. Everybody has been helpful, and installing the device was easy. Since I've had it, I have more peace of mind.
You deserve to have that peace of mind and we are so happy to give you just that!
Reviewed Aug. 26, 2015
Installing Frontpoint was easy, no problem. We had issues with our doorways and doors not exactly lined up. We had a couple issues with getting a sticky pad as opposed to the smaller ones just to make sure that they line up well and they weren't just getting off even when the doors were shut. There's also this one incident when my wife was at home, our system went off late in the morning but the alarm on the inside of the other house didn't go off. It was telling me that the alarm was activated but we got that problem solved.
We're apologize if you ever experienced any inconveniences with your system though we are glad to hear that you were able to get everything resolved! Thanks so much for all your feedback and please don't hesitate to give us a call if you ever have any questions.
Reviewed Aug. 26, 2015
I've never had to have a service call with Frontpoint but the customer service has always been great. During setup, they were able to answer to anything that I needed over the phone and didn’t go through a call tree. They told me what I needed to order, and I ordered it. I had a question or two after the equipment came in and the Frontpoint rep answered, and I haven’t had any problem since. I inquired about adding, extending the system with electronic door locks and they were extremely helpful. They gave me information on what I needed, what worked, what didn’t work and then they said I could buy from them, or I could buy from elsewhere. It went as smooth as it can be.
Wonderful! We try to make your purchase process as simple and as enjoyable as possible. Please let us know if you need anything else in the future!
Reviewed Aug. 26, 2015
I checked some of Frontpoint's reviews and I thought that was a great company. Installation went very good and I had no issues. I do like the mobile app and I use it all the time. Frontpoint has very friendly staff. If I had any questions, I called back and I got the response back quickly. I've had Frontpoint as my service provider for about a year, and I recommend them.
Thank you for that recommendation!
Reviewed Aug. 26, 2015
Installing Frontpoint device was very easy. We have used it for about a year now and we definitely feel a little bit more secure and at ease since we have it. We use their mobile app all the time and absolutely love it. When we added a couple of sensors, their people were very helpful in sending more sensors out quick and troubleshooting them. We'd recommend Frontpoint!
Being able to add onto your system at anytime is definitely helpful and cost effective too. We're happy to have you on board!
Reviewed Aug. 26, 2015
Installation went very well. I've had Frontpoint as my provider for about a year now, and customer service has always been friendly and helpful.
Perfect, let us know if you need anything else!
Reviewed Aug. 25, 2015
Over a year since we've been using Frontpoint. We used Select Security before but the difference between the two companies are like night and day. When our batteries and our smoke detector started to get weak, Select would call at 3 o'clock in the morning to tells us we needed to change the batteries in our smoke detectors. They also did the same thing when we have a problem with one detector. Their service people had been out to remove that detector and we were waiting for a new one to come in. They knew it but they kept calling at 3 or 4 in the morning, so that was the end of them.
On the other hand, Frontpoint was great with their service. When we did the installation, we had Verizon for our cellphone but its signal in our house isn't that great. They immediately figured that out and switched it for an AT&T without any problem. I recommended Frontpoint to my friend who bought the town house next door.
Thank you for that recommendation Thomas. We're glad to hear you don't have to wake up to those phone calls at 3am anymore!
Reviewed Aug. 25, 2015
The one time that I've made a mistake and pushed the wrong button, Frontpoint called quickly. It was good that it happened. That was the only time I've had any problems or anything happened that I've talked with them.
We do try very hard to make sure you're always taken care of with those fast response times! Thanks for sharing your story and please let us know if you ever need anything in the future.
Reviewed Aug. 25, 2015
We love the app, but the touchpad seems laggy alot, the responsiveness seems slow. But overall we like it.
David, the distance between your touchpad and your main control panel will determine how quickly that touchpad updates. We suggest you keep it within about 50 feet of that main control panel to ensure immediate response times. If you give this a try and you still feel like that touchpad isn't working the way you want it to, please give our Support Team a call and they would be happy to walk you through moving that touchpad. Thank you for your feedback!
Reviewed Aug. 25, 2015
Frontpoint was very responsive. I get through quickly to a human being, which I like, and it seems like I'm always on the phone with smart people. They don't waste my time. When I call, they get right to the nut of the question and always ask if there's anything else. It's exceptional customer service and an excellent experience overall.
It's always great to hear that! Please let us know if you need anything else going forward.
Reviewed Aug. 25, 2015
My husband and I did some research online, looked at the reviews and Frontpoint was highly recommended. The device is very easy to install, and I use the mobile app on a daily basis. Frontpoint is reliable. Their people are very friendly, courteous, responsive, and awesome to deal with. When I was away back in December, my alarm was tripped by my cat and they contacted me and the police was there. I feel more at ease when nobody's home.
You deserve to feel that way and we're glad to hear your self setup went smoothly!
Reviewed Aug. 25, 2015
I have a very good experience with Frontpoint. They always provide immediate help --like there was no waiting.
Nope! Your security is #1 and that means not making you wait to get protected. Thanks for your feedback.
Reviewed Aug. 25, 2015
I installed the Frontpoint home security system myself, and it went well. Customer service is great. I would recommend Frontpoint.
Awesome, and don't forget that you can always call us if you need anything!
Reviewed Aug. 24, 2015
I was looking for security systems online when I came upon Frontpoint. I looked at the review and that's it. I've been using it for 6 to 8 months now. I use Frontpoint for my house in Hampshire, and I use ADT for the one in Michigan. I like Frontpoint better. They are more responsive although I've had more interaction with them because of its construction sites - there have been a lot of false alarms. But they have been very accommodating. They even come up with suggestions when I have a problem. They were extremely helpful.
One time we kept getting a lot of fire alarms, so they came up with the system that when they hear the alarm, they wouldn't call the fire department right away or automatically until it's anywhere between 8 and 5 every single day. This helped us an awful lot. Installing the device was also easy. My son installed it in our house. I've installed other security systems in our rental properties, and this one's a breeze compared to them. I'd recommend Frontpoint.
Donald, we're happy to hear that you've found us to be the best home security provider to work with! Please let us know if you have any other needs as time goes on- as we're more than happy to help you out.
Reviewed Aug. 24, 2015
We had an issue a year ago during the installation of our Frontpoint sensor system because we don't have molding around our doors. They had to send additional build-up material so that the sensor eyes would match. So far, everything has been fine and we have recommended their service to other people.
We appreciate your recommendations!
Reviewed Aug. 24, 2015
The initial setup of their device wasn't that bad, but one of them broke so I bought another one, and another couple were not armed. They still ring if something happens, but they don't connect to Frontpoint because it wasn't easy to find out which device was on which keychain. Everything looks the same. I know it's supposed to be simple, but things like this aren't simple unless you turn them on and they work. I would still recommend them because once it’s installed, the service is fine. The fact that it’s managed through my phone and that they call me first is what I like about in their system.
Linda, we're glad to see that you've been in contact with our Support Team and they were able to assist you through your self setup process. Please let us know if you need anything else going forward.
Reviewed Aug. 24, 2015
We had been with ADT. We moved into a bigger area in our shop so they had handed us off to a new company because we were over the 7500 square feet that they want to cover. The new company gave us a $2500 estimate for the installation of the equipment. So I called Frontpoint and I think I got most of the equipment for free (or it might have been $200). We also got a keypad on the front door and the backdoor for just $10 more - that was another option that would have cost a couple hundred dollars more to do with ADT. We got the equipment out, we talked to a guy on the phone and within an hour, we were set up with Frontpoint's system. We did the installation over the phone because the system is not hardwired. We've been using Frontpoint's system for almost a year now and I'd definitely recommend it.
Wow! Thank you for sharing your story with us and we're glad to hear you got a great deal when trying to cover that 7500 square feet with us.
Reviewed Aug. 23, 2015
I did not like setting up the Frontpoint motion detectors ourselves but the rest of the installation has been fine. I feel you should have someone come out and make sure that we set them up right. I like that I can do everything from my phone through the mobile app - it's the best thing about it. I can turn it on and then turn it off when people need to get into my house. Nothing has ever happened where we really needed Frontpoint but I feel more secure with it.
We're glad to see that you got the help you needed from our Support Team when setting up those motion sensors! Please let us know if you need anything else going forward.
Reviewed Aug. 23, 2015
We had ADT in the past and didn’t know how unhappy we were with them until we had a problem. We found out that they thought we were a business and something happened where we needed help but were not able to get it, so we decided to do away with them. Since we didn’t want to be without service, we searched for a replacement and saw the ad for Frontpoint and decided to go with them. We were able to handle things easily and simply, and also, we were saved from the hassle of having somebody in our house for a couple of days setting the stuff up. We had a problem setting our device up so we called back and they sent us a new piece and we were fine.
We also had an incident in which the alarm went off and we couldn’t turn it off. The thing was so loud that I couldn’t hear the Frontpoint reps on the phone, so we ended up having to hang up and dial from another room. The only problem I had is that the phone is relatively close to the system itself and loud but now we know what to do. Other than that, everything’s gone fairly smoothly, and I’d recommend Frontpoint to anyone.
Florence, thank you for your recommendation and we look forward to serving you for years to come!
Reviewed Aug. 23, 2015
Frontpoint was very good. They walked me through every single step during the installation and got everything work as they described it. I can see all the programmed alerts when it's off and what doors are opened. It works properly. It was never triggered by mistake where you need to call and apologize for it. I can turn it on and off remotely or by using the keypad.
We're glad you enjoy being able to work with your system from anywhere at anytime!
Reviewed Aug. 23, 2015
I went online looking for security systems for my home and tried doing a comparison. I read what other people were saying and there were differences between ADT, Frontpoint, and a couple of other agencies, but I thought Frontpoint was the best one I could find so I went with them. Their customer service reps were very courteous and professional, and I’d recommend them.
Thank you for that recommendation!
Reviewed Aug. 23, 2015
We've been with Frontpoint for a year and so far, it's been great. The installation was simple because the instructions were well done. They also have the Frontpoint Mobile App which I like. My only complaint with the company is that it doesn't provide a receipt for the charges. But other than that, I like the overall simplicity of it and now, I have more confidence that the house is safe.
Tony, thanks so much for all your feedback! While we typically do not send receipts, we can create an invoice for you upon request if you were to ever need one. Thanks again for sharing your story and please let us know if there is anything we can ever do for you, as we are always here and happy to help you!
Reviewed Aug. 22, 2015
If I’m going to have a security system I’m paying for, I want to make sure that it’s something that’s going to protect us. I did research over the internet and Frontpoint’s name kept coming up, very highly regarded, and I was making a change in security systems so I wanted to go with them. Installing the devices was very simple. However I had a problem with the motion detectors of the original system. I had to take them off because I can’t seem to find a way jumping in front of it and making faces. I went to replace it with all strictly window, door sensors and it went very smoothly - had no problems. A couple of times I’ve had the alarm trip us, family members forgetting codes, so I had to call Frontpoint, and the reps took care of the problem right away. It was all very professional and well-handled. The system’s very easy to live with and I’m very happy with it. Frontpoint’s doing a great job, and I’ve recommended them to others.
We're glad to hear that you think we're doing a great job! Thank you for your feedback and give us a call if you need anything in the future.
Reviewed Aug. 22, 2015
I have had to call Frontpoint every single month that I have had this system, and I've talked to different customer service reps to get an invoice sent to me for this service that they bill on my credit card. Frontpoint does not provide any form of invoice for billing. I left feedback on their website and I've had to call somebody every month and get them to email me an invoice and it's not even really an invoice -- it doesn't have an invoice number on it, billing number, no actual reference numbers on it.
They only place in quotation marks 'received', and if it wasn't a thousand dollars payout, I would find somebody else to use because I have to be able to invoice every month where this charge is going on a business account, and I have to submit expense reports and have it charged to the right place, and if I don't have a receipt, I have to fill out a whole other report for why I don't have a receipt for a charge on my credit card. I’d still recommend Frontpoint however because except for their billing aspect, they’re very good.
Todd, we apologize for the frustrations you're experiencing with needing those invoices every month. We have taken these comments and forwarded them over to our Billing Team for future consideration. Your ideas and points are valid and we want you to know your opinion matters. Thank you for this feedback and please let us know if you need anything else going forward!
Reviewed Aug. 22, 2015
Frontpoint is wireless, and is easy to install. The mobile app is convenient, and their team is great, too. I have felt safer because of it, and would recommend it.
We're so happy to hear that you are feeling safer with your Frontpoint system!
Reviewed Aug. 22, 2015
I’ve used Frontpoint’s mobile app twice and the problem is you have to have a password. I don’t usually have that password with me when I have 40 different things that I got passwords for. However, since installing my security device, we’ve never been broken into. We’ve had a house or two in our neighborhood that’s been broken into. There aren’t a lot in my neighborhood that have Frontpoint which I like because a lot of people have ADT, and I don’t know if any of our criminals around are that sophisticated but if they are, they might figure out a way around that, whereas when they’re not familiar with Frontpoint, it might be more of an issue.
I’d recommend Frontpoint to anyone. We go off to the beach for a week every summer and it’s nice knowing it’s there, and we feel better about having that deterrent. It’s like a car security system. If somebody wants to steal your car, they will figure a way. But Frontpoint tries to make it more difficult. They try to be on the list where the criminals say, “Well, let’s skip this house and go to the next one down."
David, we really like your outlook on protecting your home with Frontpoint! We definitely are different and we make life very difficult, if not impossible, for criminals to outsmart you. Thanks for the feedback!
Reviewed Aug. 21, 2015
It’s great being able to turn my Frontpoint system on and off using their mobile app. There are different types of turning the system on like the more panicking mode or just the regular 30 second delay, and also seeing if any of the connections, doors or windows are opened. I’m paranoid in a sense that if I'm gone for a couple of days, I wouldn’t know if anything would be different when I get home. But now after the installation, if something happens, at least I have an awareness and I can start the process of having someone to check on the home. Overall my experience with Frontpoint has been great and I have peace of mind. Moreover, it’s not terribly expensive and there wasn't much pressure in buying each device.
Great! We definitely pride ourselves on applying no pressure during your sales process so it's great to hear you enjoyed that.
Reviewed Aug. 21, 2015
I used ADT before but switched to Frontpoint a year ago...it's newer and I like it much better. I am pleased with Frontpoint and the people I dealt with in Tysons were nice.
We're so glad to hear that you are enjoying your system and that you are receiving excellent customer service each time you call in! Thank you for sharing your experience and please let us know if you ever need anything.
Reviewed Aug. 21, 2015
Frontpoint has ease of use and anytime I need anything, the customer service is great.
Glad to hear it, and thank you!
Reviewed Aug. 21, 2015
Frontpoint has excellent service especially customer support when I have to call in. They're very helpful and always on top of the ball. When my new debit card hit me up and my payment was on it, I called Frontpoint and they quickly fixed it. They didn't charge me a late fee.
Great! We believe providing great service means keeping you in the loop about your billing methods, and then being understanding when bumps in the road come up. Please let us know if you need anything else going forward!
Reviewed Aug. 21, 2015
Installing the Frontpoint device was very easy, and we also tried their mobile app - it was very nice. So far, things have been calm, but there was one time Paul called because something didn't seem to be working right. Whatever it was it got resolved - they reset it and it worked fine.
We're so glad to hear that our Support Team was right there to help you!
Reviewed Aug. 20, 2015
I've used Frontpoint for a year or two and installing their security device is fairly simple. I've used their mobile app and it is convenient. Moreover, their customer service people have been very helpful and my wife feels secure with fewer worries ever since we had Frontpoint.
We're glad to hear that your guys is feeling more confident and secure with your Frontpoint system!
Reviewed Aug. 20, 2015
I am very happy and satisfied with my new Frontpoint Security System. Every interaction with customer service has rendered complete satisfaction, it was extremely easy to install, and I absolutely love the safe and secure feeling I have just knowing it is there for me!
We're glad to hear it!
Reviewed Aug. 20, 2015
There was a lot of problem with the setup and the motion detector kept going off. That went on for a couple of months but it has been resolved so it's a fair experience.
We're sorry to hear that your initial setup did not go as smoothly as you expected though we are glad to see that we were able to help you get everything resolved. Thanks for sharing this experience and please let us know if there is anything we can ever do for you in the future, as we are always here and happy to help you!
Frontpoint Company Information
- Company Name:
- Frontpoint
- Company Type:
- Private
- Year Founded:
- 2007
- Address:
- 1595 Spring Hill Road Suite 110
- City:
- Vienna
- State/Province:
- VA
- Postal Code:
- 22182
- Country:
- United States
- Website:
- www.frontpointsecurity.com
