Elevate Homescriptions Reviews

Where to begin…don’t use these guys. They are terrible with claims handling. I live in Utah, and being an Utah company you’d think local service would be better. Nope. Called in a problem with the fan on my HVAC system, turns out the contractor they sent had two years experience and was now on his own. Not a good sign. Misdiagnosed it as an electrical problem, and the follow on electrician properly diagnosed it as a fried control board in the central unit. Pretty obvious, it had arced and shorted out leaving a burn mark on some sheet metal.

We have owned our house for ten years and have maintained a subscription with Elevate the whole time. Every year, we debate not renewing, and every year, we're so glad we DID renew. Every single year, the Elevate subscription has more than paid for itself. Through them, we've replaced our fridge, dishwasher, furnace, and now a water heater. There have been some additional costs on top of their coverage, but going through them DRAMATICALLY reduced our out of pocket (even when factoring in the subscription cost). Furthermore, the reduced pricing for service calls has been a tremendous benefit, as this house was DIY hell when we bought it.

Paid into the subscription for nearly 6 months. Made my FIRST service request because of terrible sewage odors coming from my toilets. Clearly some sort of failed seal, blockage, or other issue. Denied service, so to get it fixed it would be entirely out of pocket would be an additional ~$200 after my $70 visit fee. This company so far has 100% deny rate. Completely ridiculous. Wish I could give them 0 stars.

Received this warranty with the purchase of our new home. They charge you $75 dollars to send a service technician out which is normal in case you are wondering. Of the four repair calls we made only one matter was resolved and coincidentally it was for a $20 dollar exhaust fan motor. They will deny any claim that would cost them money to repair.

I signed up for this service. Had it for a year and called three times about what I thought was covered. Sent a tech out and each time they said the issue wasn’t covered. One was a issue with my water pressure valve which says explicitly they cover but said since it’s a pre-existing condition of old pipes and wear-and-tear, they don’t cover it.

We are new to Elevate Homescriptions. Soon after moving into our new home the AC to one of the floors stopped working. Initially Elevate required us to prove that the A/C was working when we bought the house. After several weeks in the heat, they sent someone out. Then 2 days after the A/C contractor came they called and let us know we would need to approve an $800 work fee before they would redispatch the contractor to repair the A/C. They explained that they will cover the cost of replacing the compressor, but to have the compressor installed it requires modifications that they do not cover so we would have to agree to pay for the modifications so that the compressor can be installed.