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Choice Home Warranty vs. Super Home Inc.

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Written by Sarah Harris
Edited by Vincent Landino

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    Choice Home Warranty and Super Home Inc.

    What's the difference between Choice Home Warranty and Super Home Inc.?

    Choice Home Warranty and Super Home Inc. both provide home warranties that cover the cost of repairing or replacing home appliances and systems, but which one is right for you?

    We’ve put Choice Home Warranty and Super Home Inc. side by side to help you choose between the two. By comparing protection options, prices and customer reviews, you should be able to decide which company offers the better home warranty solution for your specific needs.

    Cost

    choice home warranty logosuper home inc logo
    Monthly premium cost$46.83 to $54.75$47 to $107
    Average cost for combo plan$54.75 (Total plan)$72 (Signature plan)
    Annual premium cost$532 to $627 (for 13 months)$529 to $1,249
    Service call fee$85$75
    Discounts availableDiscounts for paying annually; free 13th monthDiscount for paying annually
    choice home warranty logo$46.83 to $54.75$54.75 (Total plan)$532 to $627 (for 13 months)$85Discounts for paying annually; free 13th month
    super home inc logo$47 to $107$72 (Signature plan)$529 to $1,249$75Discount for paying annually

    Plans

    choice home warranty logosuper home inc logo
    Plans availableBasic, TotalSecure, Signature, Lux
    Covered systems88
    Covered appliances89
    Combo plan covered items1617
    Service recall period30 days for labor; 90 days for parts90 days on parts; 30 days on labor
    Availability48 states5 states
    choice home warranty logoBasic, Total881630 days for labor; 90 days for parts48 states
    super home inc logoSecure, Signature, Lux891790 days on parts; 30 days on labor5 states

    Appliances coverage

    choice home warranty logosuper home inc logo
    Built-in food centers
    Built-in microwaves
    Clothes dryers
    Clothes washers
    Dishwashers
    Ice maker
    Instant hot/cold water dispensers
    Ranges, ovens and cooktops
    Refrigerators
    Trash compactors
    Water sensors
    Whirlpool bathtub
    choice home warranty logo
    super home inc logo

    Systems coverage

    choice home warranty logosuper home inc logo
    Air conditioning
    Ceiling fans
    Central vacuumsAdd-on
    Doorbells
    Ductwork
    Electrical
    Garage door openers
    Garbage disposals
    Heating
    Plumbing
    Smoke detectors
    Water heaters
    choice home warranty logoAdd-on
    super home inc logo

    Other coverage

    choice home warranty logosuper home inc logo
    Guest unitAdd-onAdd-on
    PoolsAdd-onAdd-on
    Roof leak repairsAdd-on
    Second refrigeratorAdd-on
    Septic pumpAdd-onAdd-on
    SpasAdd-onAdd-on
    Stand-alone freezerAdd-on
    Well pumpAdd-onAdd-on
    choice home warranty logoAdd-onAdd-onAdd-onAdd-onAdd-onAdd-onAdd-onAdd-on
    super home inc logoAdd-onAdd-onAdd-onAdd-onAdd-on

    Reputation on ConsumerAffairs

    choice home warranty logosuper home inc logo
    Overall star rating4.03.9
    Verified customer reviewsRead reviewsRead reviews
    choice home warranty logo4.0Read reviews
    super home inc logo3.9Read reviews

    All prices are based on a quote for a house of less than 5,000 square feet in Austin, Texas. All information is accurate as of publishing.

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      Choice Home Warranty

      Choice Home Warranty is available in 48 states, with Washington and California being the exceptions. Its prices are competitive, but they do vary from state to state. CHW does not require a home inspection.

      Choice Home Warranty plans

      There are two simple plans available from CHW. Contracts typically last for one year, and coverage begins 30 days after enrollment is completed.

      • Basic Plan: The Basic Plan covers major home systems (including your electrical, heating and plumbing), along with some appliances (like built-in microwaves, dishwashers and whirlpool bathtubs).
      • Total Plan: The Total Plan includes everything offered by the Basic Plan, but it also offers coverage for your refrigerator, air conditioning system and clothes dryer.

      Optional coverage lets you customize either the Basic or Total Plan with coverage for various extra items. Add-ons include but are not limited to:

      • Limited roof leaks
      • Septic systems
      • Sump pumps
      • Well pumps
      • Second refrigerators
      • Stand-alone freezers

      A service fee of $85 applies to every service call, regardless of reason or claim outcome.

      What Do Choice Home Warranty customers say?

      Overall, CHW customers were satisfied with the technicians that respond to service calls and report that customer service was adequate. Users also appreciate how easy it was to sign up for warranty protection. Customers who were not happy with CHW felt that claim coverage levels were unfairly represented and that customer service was lacking, though.

      My AC chose to quit on the fourth of July, when no HVAC businesses are open. The Choice Home Warranty online claim service was easy to access. Within 24 hours, I had approval for a diagnosis and a repair. No phone calls, no waiting. Checked in with the claim status, which was very responsive. I couldn't be happier with the process. Check was approved. Everything worked well.”

      Joan of Bluffton, SC

      Super Home Inc.

      Super is a subscription-based company that claims to offer more of a concierge service than a traditional warranty plan. However, its services are currently limited to Atlanta, Georgia; Phoenix, Arizona; Baltimore, Maryland; Chicago, Illinois; Washington, D.C.; and select major cities in Texas.

      Super Home Inc. plans

      Super offers three subscription plans:

      • Secure: This plan offers protection for some home appliances and systems, including your dishwasher, built-in microwave, washer and dryer. Maintenance service reminders are included in the Secure plan, too.
      • Signature: This plan includes all the systems, appliances and services in the Secure plan and adds an “It’s Covered” upgrade that rounds out and extends its coverage. For example, this adds coverage for microwave door glass, linings and shelves, which aren’t covered by the Secure plan.
      • Lux: This plan includes everything in the Signature plan and adds coverage for enhanced plumbing upgrades, smart-home devices, landscape lighting, gas fireplaces, outdoor fire pits and warming and cooling drawers.

      A wide array of add-ons make all of Super’s plans highly customizable, too. The Lux plan alone offers 11 optional extras that include coverage for a saltwater pool, a sprinkler system and a water softener/reverse osmosis system.

      A service copay of $75 applies only to the first visit if a repair or replacement requires more than one service appointment.

      What are Super Home Inc. customers saying?

      Customers like Super’s easy application process and the professional demeanor of its contractors. Customers who were unsatisfied complained of poor customer service and waiting long periods for Super to schedule contractors.

      I filed a claim and so I logged in, put a ticket in. Told me when to expect a repairman, and things went smoothly. The repairman came out and was very professional and friendly. Diagnosed the problem very quickly. It was resolved pretty easily so that was great. It was reassuring and convenient.”

      Jeffrey of Arlington, VA

      Bottom line: Choice Home Warranty or Super Home Inc.?

      Choice Home Warranty offers two fairly traditional warranty plans, and its services are available in 48 states. Super has a somewhat unique approach and a wider variety of options. However, it’s more expensive than many home warranty providers, and it’s only available in a handful of cities.

      • Choice Home Warranty is best for homeowners who need a traditional warranty plan without as many frills.
      • Super is best for those in cities where it currently operates who don’t mind paying more for a higher level of service.
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