Alert 360 Reviews

From there, we did keep the system for 2 years and it seemed to work ok. We moved homes and considered bringing the security system with us but had a horrible experience with a sales rep named Julie **. She had no idea what she was talking about and went back and forth on pricing compared to what I was already paying and basically was only trying to increase her commissions from what I could tell. When I asked her to send me the breakdown of what I was currently paying compared to what she was trying to charge me, she stopped responding for over a week. I called her and she pretty much treated me like garbage so I decided to end this horrible experience.

I then reached out to a billing supervisor who I believe was named Lolita and she was extremely nice but informed me we could not terminate entirely but she would take 4 months off my contract to assist with the situation. Well, I should have gotten that in writing because with those 4 months discounted they should have stopped charging me last month. I got charged again today so I reached out to billing and got transferred to Sofie who pretty much called me a liar and said there was no way to transfer me to Lolita so we can get her side of things. I offered her the chance to at least discount these last two months and she told me to kick rocks.

Don't waste your time with this company. Do the smart thing and go with a non-contract company like COVE or SIMPLI SAFE. They will do you so much better. I have now been with Cove for 8 months and don't have a single complaint and their customer service has been great. Alert 360 just tries to hold you by the throat and make you pay for your mistake of choosing them in the first place.

I have called them at least a dozen times. They come out and say it is fixed to have it go back to not working the very next day. They try to blame everything but themselves and the funny thing is that I never had one day's issue with the previous company that they bought out. I am sick of them debiting the payment for something that I am not getting. They breached their contract by not providing the promised service. I have contacted them to cancel my service three times and they say they have to get with someone and call me back which they never do. I am now convinced it is a scam. They get you in their contract and know that their service is crap. I am contacting an attorney as I am done paying for nothing and getting the run around. Do not use this service...you will regret it.

The very first thing that I did not like was that I am a renter. My sales guy said I would be getting a phone call from someone to verify my information and that I was to tell that person I owned the home. I do not like lying and I felt pressure to do so just to protect my home. Next thing, anytime I’ve had to call the customer service center, they have been extremely rude and responded in a way that made it seem I was inconveniencing them by calling. I called to see if someone would come out to move my panel as my refrigerator was blocking it and they said it would cost $120. That is insane. I pay $66 a month for what? So many other companies are better priced or you can even get your own and set it up with NO monthly fee. That is precisely what I want to do because....

The most recent incident was that I had to get a new WiFi router due to doing virtual school and working from home. I spent an hour getting my doorbell camera to work. Then I moved on to my driveway camera and I kept getting errors so it referred me to the customer service center. As usual the person I spoke to was rude. She also informed me I BROKE my warranty by “changing my WiFi password” like... how is that a thing? It’s literally something people should do regularly to SECURE their internet yet it breaches my warranty of SECURING my home?!

They said they would come out to fix it for $120 again which makes me extremely upset since literally all they are going to do is hit a button on the camera. Really not ok with the entire situation and now I have no surveillance on my driveway. Oh yeah and my doorbell that I fixed myself, won’t save my videos anymore. Icing on the cake. I want out of my contract and I can’t because I would have to pay almost 2 years worth of $66/month and I’m on unemployment due to COVID. Basically, if you are thinking of getting a security system, RUN from Alert 360. FAST.

They sent the debt to a collector. Sending fake debts to collectors is fraud. It also is damaging my credit. I have called them 6 times in the last 2 days and they promise that they will return my call and handle the situation. Of course they haven't. I have no faith that they intend to do what they say. They put me on hold and bounce me from one department to another and every question or request I make must be answered by a different department than the one I am speaking with. I have seen on this website that many other people have had similar experiences and some have said they are looking into a class action suit. There is a reason they have a 1.5 star review. Selling fake debts is a white collar crime and should be reported here: **.

I then got transferred with my job with 21 months left on my contract. I tried to cancel but found out I could not. I have been able to cancel a contract with other alarm monitoring companies if moving to a new location. So I tried to transfer my service to the new location. Alert 360 would not let me transfer my contract instead trying to get me into a new, more expensive contract. SO THEY WOULD NOT HONOR THEIR SIDE OF THE CONTRACT BUT WANTED ME TO HONOR MINE! They do not care about their customers, only money. I would suggest going with someone else for your alarm monitoring. There are other companies that are similar in pricing and more reputable.

If you plan to use these companies services you are forewarned that you'd better put a lot of family members on the account in the event you need to address any issues. I'm upset, I'm concerned for the rest of the clients who may have a similar experience. If you don't have backup with other decision makers, you'd better call them and get that done. They are F- in my book!

THE CAMERAS DO NOT WORK. That's right. Half the time they're down. One, two, all of them. The right one, the left one, no rhyme or reason, just down, down, down. You need them to monitor a door? Forget about it. You want to be able to surveil your property? Too darn bad! Their debit equipment will work like clockwork every single month, but their hardware in your home? Be prepared for it to fail at least 30% of the time. AT LEAST.

THE SOFTWARE IS SO KLUGE, IT'S LIKE LOOKING AT THE CODE THAT RAN NETSCAPE IN 90s. This won't mean a ton to many, but for those in the know, it's both laughable and DEAD ON. What this means for you as the end user? To be kluge (cloo-gee) is to be so in-elegant as to render a product or a situation D-O-O-M-E-D. Much like the aforementioned Netscape reference! ;D It means that what you're hoping to use will high volumes of latency (move slow!), will refresh with all the speed of a slurtle (the byproduct of a slug and a turtle!), and will -- at moments of great importance!! -- totally crap out! That's the technical term for being rendered totally useless. So, ultimately, it's got problems.

PLUS, and HERE IS THE REAL KICKER, IT'S NOT SAFE. A little more than a year into using this service, my husband and I suddenly noticed that the code we'd chosen had been overwritten when we tried to deactivate the nights' prior settings, and the alarm kept going off without deactivating. We entered our normal code a dozen times, then finally had to call the company. They explained that someone had logged on late to our account the night before (at 11:30pm-ish), and had changed our pass code! We hadn't done it, but they kept insisting that we had. That we had and that they'd never experienced that problem before! The code that was chosen wasn't one we'd ever used or would have ever used for anything! So, I know it wasn't us!

Not only that, but the system should have a policy in place wherein if something like that happens, you're informed. An email blast should be auto-generated (like with any other service!) that tells you a code has been changed, and that if it wasn't you who'd done it, you should contact service for assistance! No such policy exists! So, if hackers do get into your account (and, again, you can refer the "kluge" content of this review to see the "quality" of the code for the system!), you'd never know it! Not before it was way, way, way too late!

Finally, and several people have mentioned it, but it bears repeating: THIS COMPANY PRACTICES DECEPTIVE CONTRACT LAW. After you sign your name on the dotted, I defy you to find your actual printed contract. And since you have no ability to do so, these people can make whatever you signed say whatever it is they want to.

THEY KEEP SAYING THAT THEY'RE THE COMPANY WITH NO SECRETS, and yet they auto-renew your contract, they extend contract lengths, they make promises to fulfill service obligations (whether it's finding you a way to help you move or it's actually keeping their equipment operational!) and they fail more times than they are successful. Just trust me when I say, to do business with these people is to do yourself a great disservice.

For those trying to cancel, I recommend the following--

1.) Write a letter specifying that you want to cancel no later than the SECOND your current contract expires. That you WILL NOT RENEW, that you WILL NOT CONTINUE TO DO BUSINESS WITH THEM, and that failure to cancel your contract will result in a lawsuit.

2.) Go to the post office. Send a certified copy to the company and send another certified copy to yourself. Do not open your certified copy, but do keep it for the future. Send an email to their "cares" email address notifying them that you have sent a certified copy to both and that upon that final date, if your service is not terminated, you will press charges.

3.) Contact your credit card company (if you pay through them. If you do not, I recommend switching it out!) to let them know that you have been trying to cancel with them in every legal way possible. Inform them that they practice predatory behaviors and that you have sent them certified cancellations. Ask them to protect your interest should Alert 360, Alarm.com, Fort Knox (or any of their other subsidiaries) fail to meet those demands.

4.) Use social media to shame these people into better business practices or complete social ruin. There is still no better advertising than word-of-mouth, and I promise you that by speaking out on Facebook, Twitter, places like ConsumerAffairs, etc., we can prevent the next poor sucker looking to keep their family safe from getting taken advantage of by the people who should be providing their security. =P

I found housing and the home was already equipped with a security system. Alert 360 was blowing my phone up asking when they were going to be putting in the system. I told them that we already had a system to which they said I need to pay over $1400 or they would take me to collections. Sadly my husband did not beat the cancer diagnosis and he died in Sept of 2019. Alert 360 has sent me to a collection agency. This is not an ethical company.

After months of back and forth, they did offer an unrealistic solution of arming a couple locations but for the same monthly price and no cameras. What is the point of a security system if the entire house isn’t armed. We declined their “solution”. I reached out to the Better Business Bureau and filed a complaint. During this time Alert360 did respond to our complaint with the same solution. As soon as we stopped replying to the BBB, we started receiving invoices for the monthly amount even though we were not receiving service.

This has been a nightmare. They have turned us in to collections for around $1400. My husband called yesterday and was treated very unprofessionally. The only response the collection agent had was if we weren’t going to pay in full or get a lawyer then she didn’t want to hear from us. I wish so much that we wouldn’t have signed a contract with them. We didn’t know we were going to get transferred when we signed the initial agreement. The company my husband works for shutdown so we had no choice but to move where they sent us.

Yesterday, February 2nd, my alarm alerted that the window was opening. The sensor had fallen off the top of its adjoining sensor where it had been placed triggering the alarm as someone attempted to make entry. My screen was pried off and foot prints were in the dirt. This is not the worst part. When I looked in the panel at the sensors security all showed active. When I dug deeper I found a secondary screen which showed one of my 11 year old daughter's bedroom window sensors was inactive. I feel like we were targeted for a break in or much much worse. No sensors were bypassed on the bypass screen and no alerts were given to bypass any sensors. No calls were made to ask if we wished to bypass any sensors. Please be very careful when choosing your alarm company. I was home alone with my children when this happened.

Edith **

We signed up for this service and that we were tired from the military moved to Texas. The Customer service Rep assured us that we can get out of the contract if we did not like it. We called a few days afterwards to let them know how horrible the service was and that we was having problems with the security system. The computer system is drained by the cameras. The cameras are old and outdated. The service sucks. The cameras are always down. If someone broke into your house you would have no protection at all with the service.

I have been with ADT for over 15 years. I decided to try something different moving to Texas after retiring from the military. When I tell you was the worst mistake I ever could’ve made Leave and ADT I promise you once I leave and get out of this contract I’m headed for the hills. ADT here at home. I’m still sitting here waiting and it’s been over a week for someone to call me back. I have zero faith in anyone from this company will call back. They’re here to take your money into rip you off as a consumer. The cameras don’t work. The system sucks. I hit twice, someone tried to get into my home, I called these people to let them know that the system was not working at the time. The police could do absolutely nothing.

The fact that I got a CRAPPY system from this company makes me want to find someone to And hold them accountable for the product that they’re pushing out consumers. Again my purpose is to shed light to other consumers that you do not fall for the same thing I fell for. Stay away from Alert360 Fort Knox. I don’t care what they’re calling yourself for us don’t known as a Alert360 Fort Knox. They are a perfect company to rip you off and try and lock you into a 36 month contract. They tell you a good wait to get out is go and find some other sucker and get them to sign up for their service and you can get out of your contract. Why would I Want to have someone going through the same thing that I’m going through.

Instead of providing bad service in a crappy system they need to upgrade and fix their system in their service. Consumers will stay if they have a good product. If the product is bad consumers like me to run for the hills. Right now I’m still paying my bill but I’m really at the point I’m about to start why pay for something you’re not getting instead of them ripping me off they were robbing me. Highway robbery. Please beware of this company.

Original Review: Oct. 24, 2019

This company is a fraud and a scam. After purchasing our home, Justin ** came out to our house about purchasing a security system. Everything that came out of his mouth was a lie. He told us we could save like 30% on our homeowners insurance...that was a lie. After the installer came and installed the system, he told us we’d save about 5% but the reps always tell people it’s more. He said he was going to give us the first 3 months free...that was a lie and when my husband called about the payments coming out, he gave us a bs reason about it and after saying he would cut us a check for what was taken, gave us another bs reason why he couldn’t.

He NEVER told my husband they were going to run his credit. He said our fire alarm would be monitored as well, so imagine my surprise when our fire alarm went off for about an hour and we never got a phone call or no fire trucks ever showed up to our house. I complained about the services and someone said they would contact us but never did. There was ALWAYS an issue with our cameras. So, why would we continue to pay for a service we were falsely signed up for and a service we weren’t receiving? Now they want to send it to collections because we refuse to pay for a service we weren’t receiving. This company is the worse.

Original Review: Oct. 23, 2019

STAY AWAY. I have been with them for 5.5 yrs. They would not let me keep my existing rate and contract term on a new home. I was told I had to renew for 36 months at a higher rate. No outside the box thinking.