Basco Shower Doors Reviews

Ordered 2 doors at 500 each. Was suppose to have in two weeks but instead I got one in three weeks and then had to wait another week on the second one. When I went and picked the second one up and got it home called my contractor to come and install for the second time. There was no part pack to install it with. Called Lowe's. They told me to call and they would ship it right out but when I called they informed me I would have to pay unless Lowe's ordered so I called Lowe's back and they were calling to have it overnighted on Thursday which I still haven't got it and today is Tuesday.

I am a designer and my first purchase was for one single medicine cabinet. I have had more problems getting this shipped and delivered than all the other products on the project combined. Rude, inflexible, refuses to ship unless signed for which is virtually impossible for me as I travel from project to project and cannot wait in one place all day for an unspecified day and time of delivery. Signed authorization to leave and taking complete responsibility for receipt is not good enough for them.

After almost having my shower completed, the last thing was the door to be installed. Not even a week later, and my glass door shattered into a million pieces leaving my husband with cuts on his hands and feet. We both were shocked and my husband went to Lowe's to order another one at hopefully no cost to us. I'm now petrified that it might happen again. Will keep you updated.

Our first Basco shower door was installed as the last item in a 6 month 2 bathroom total renovation. The frameless door leaked. Basco Customer Service replied it was never designed not to leak!! Their rep then agreed to replace it. The 2nd door was delivered and about to be installed, then it was found not to be what we had ordered (supplier's error, not Basco's). The third door was delivered and installed, but the door came out of its frame and the hinges were loose, the combination dropping the door down from its frame. It is now not usable and can't be fixed. We're getting a refund and going to a different door manufacturer and installer. After nine months, our shower is still not done!!!

In October 2014, my granddaughter was taking a shower and the one side of the door shattered into slivers of glass. Her feet, face, and arms had numerous small bleeding cuts. She never touched the door when it shattered. I have no idea what caused the door to shatter. Basco denied a problem with the 4500 shower door. I paid $340 for a replacement door in October. I still do not have the shower door. Their customer service has been less than cooperative in working with Lowes.

Excellent shower enclosure but terrible follow up service to remedy an installation problem. Bought an expensive Celeste shower enclosure 16 months ago to replace our 8 year old troublefree "builders quality" enclosure. Basco professional technicians installed my 3/8" thick enclosure to their specifications. The weight of the door and/or their improper installation has caused the fixed pane to pull away from the wall resulting in the door being misaligned and not closing correctly.

During a 500 room upgrade and renovation project at a major local hotel, the frameless sliding Basco 4500 door was specified. Over the course of approximately 3 months, nearly 10% of these doors shattered at various times. Some during installation, some during post-installation operation, and some simply when being cleaned. One person has already suffered serious enough injuries to be treated at a hospital.

My husband was showering, the Basco Shower door imploded. I heard this big loud bang and went into the bathroom to check on him. He was standing there with bleeding hands and feet covered in glass. For no reason what so ever it blew up. The entire bathroom was covered with glass. Very traumatizing! Glass everywhere! Cuts on hands and feet. Basco said they would replace the door, but I am afraid to use glass again. Door cost 1400.

Last night, both my husband and I showered and went to bed an hour later. This morning, when I awoke, I found the bathroom floor covered with glass. One of the shower doors had shattered. I called the Basco representative, who said this happens on rare occasions and that they would replace the door.

For the third time in a row, after three different installers, and after one severe incident where major cuts were sustained, frameless glass shower doors from the Basco Corp shattered. There appears to be a serious manufacturing default with this glass or in the design application of the hardware. Cuts requiring butterfly bandages and stitches were necessary after the door didn't "spider" but shattered, sending glass shards all over the bathroom, and into the shower pan where one was standing barefooted. Terrible.