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  5. American Home Shield vs. American Residential Warranty

American Home Shield vs. American Residential Warranty

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    American Home Shield and ARW Home

    What is the difference between American Home Shield and American Residential Warranty?

    Home warranties can provide peace of mind, but they're only helpful if they cover the items you need protected. We compare two home warranty companies, American Home Shield and American Residential Warranty, side by side to help you make sure your home warranty fits your needs and budget. We look at costs, service call fees, coverages and more to make your choice easier.


    american home shield logoamerican residential warranty logo
    Monthly premium cost$29.99 to $69.99$34.99 to $124.99
    Average cost for combo plan$60$60
    Annual premium cost$359.88 to $839.88$394.88 to $1,424.99
    Service call fee$75, $100 or $125$55
    Discounts availableNot specifiedDiscounts for paying annually or quarterly
    american home shield logo$29.99 to $69.99$60$359.88 to $839.88$75, $100 or $125Not specified
    american residential warranty logo$34.99 to $124.99$60$394.88 to $1,424.99$55Discounts for paying annually or quarterly


    american home shield logoamerican residential warranty logo
    Plans availableShieldSilver, ShieldGold, Shield PlatinumHeating & Cooling, Kitchen Plus, Platinum, Platinum Premier, Ultimate Electronics Protection, 3-In-1 Bundle, 4-In-1 Bundle
    Covered systems98
    Covered appliances98
    Combo plan covered items1816
    Service recall period30 days30 days labor; 60 days parts
    Availability47 states50 states
    american home shield logoShieldSilver, ShieldGold, Shield Platinum991830 days47 states
    american residential warranty logoHeating & Cooling, Kitchen Plus, Platinum, Platinum Premier, Ultimate Electronics Protection, 3-In-1 Bundle, 4-In-1 Bundle881630 days labor; 60 days parts50 states

    Appliances coverage

    american home shield logoamerican residential warranty logo
    Built-in food centers
    Built-in microwaves
    Clothes dryers
    Clothes washers
    Ice maker
    Instant hot/cold water dispensers
    Ranges, ovens and cooktops
    Trash compactors
    Water sensors
    Whirlpool bathtub
    american home shield logo
    american residential warranty logo

    Systems coverage

    american home shield logoamerican residential warranty logo
    Air conditioning
    Ceiling fans
    Central vacuums
    Garbage disposals
    Garage door openers
    Smoke detectors
    Water heaters
    american home shield logo
    american residential warranty logo

    Other coverage

    american home shield logoamerican residential warranty logo
    Guest unitAdd-on
    Roof leak repairs
    Second refrigerator
    Septic pumpAdd-on
    Standalone freezerNot listed
    Well pumpAdd-onAdd-on
    american home shield logoAdd-onAdd-onAdd-onAdd-onAdd-on
    american residential warranty logoAdd-onAdd-onNot listedAdd-on

    Reputation on ConsumerAffairs

    american home shield logoamerican residential warranty logo
    Overall star rating4.44.3
    Verified customer reviewsRead reviewsRead reviews
    american home shield logo4.4American Home Shield reviews
    american residential warranty logo4.4Read reviews

    All information accurate as of publishing date.

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      American Home Shield

      American Home Shield is a reputable home warranty provider with some of the most complete plans on the market. You can add to its base plans with various add-ons, including electronics coverage through Allstate Protections Plans and coverage for a guest unit (up to 750 square feet). Homeowners can also choose from three service call fee options.

      American Home Shield plans

      AHS offers three packages. Below is what you’ll find covered by each one:

      • ShieldSilver ($29.99/month): 14 major systems, up to $1,000 or $1,500 per contract term for many items to access, diagnose, repair and replace. Systems include heating and cooling, electrical and plumbing
        • Heating and cooling systems: Air conditioners, heating units, ductwork
        • Electrical systems and accessories: Built-in exhaust, vent and attic fans, main breaker and fuse panel box, doorbells and chimes, interior electrical lines, ceiling fans, garage door openers
        • Plumbing systems and accessories: Interior plumbing lines, toilets, faucets and valves, whirlpool tub motor and components, water heaters
      • ShieldGold ($39.99/month): ShieldSilver coverage plus nine appliances, up to $3,000 per appliance per contract term
        • Refrigerators
        • Ranges/Cooktops
        • Ovens
        • Dishwashers
        • Built-in microwaves
        • Garbage disposals
        • Instant hot/cold water dispensers
      • ShieldPlatinum ($54.99/month): ShieldGold coverage, a higher appliance limit of $6,000 per contract term and extras
        • Roof leak repairs (up to $1,500)
        • Free HVAC tune-up
        • Unlimited A/C refrigerant
        • Coverage for code violations and permits (up to $1,000 per year)

      Prices here are based on quotes obtained for a 77009 ZIP code using a $125 service call fee option.

      What American Home Shield customers say

      Happy American Home Shield customers frequently mention the ease of the website and the claims submission process. They say their issues are fixed quickly and contractors are helpful and explain things well, with a few customers noting that technicians go the extra mile to help. Some customers who leave negative reviews mention the time it takes to resolve problems and that customer service isn’t always available when needed.

      I'd rather have American Home Shield than other big companies. I'm in real estate and a lot of people will get home warranties and the ones they get are not AHS. When they call to have something covered, it's not covered most of the time. Also, with AHS, the claims process is easy. I file online and the next thing I know, I get a phone call.”

      Dale of Fort Worth, TX

      American Residential Warranty

      American Residential Warranty offers home warranty and electronic protection plans. To cover your electronics, the company partners with Asurion. It also partners with SafeStreets, an authorized ADT provider, for security system installations. Customers can qualify for up to $850 in free home security equipment. If you need to make a claim, the company allows you to choose your own licensed contractor if they can’t provide one for you.

      American Residential Warranty plans

      American Residential Warranty has several packages to choose from so that you only pay for the items you need. The company clearly displays prices on the website for plans and available additional coverages. You can also customize your plans to exclude central air conditioning for a lower price. Limits for access, diagnosis, repair, replacement and installation range from $500 to $1,000 per year. Here are the available plans to choose from:

      • Heating & Cooling ($39.99/month):
        • Central air conditioning system
        • Central home heating system
        • Interior electrical system
        • Humidifier
      • Kitchen Plus ($34.99/month):
        • Interior electrical system
        • Water heater
        • Range, oven and cooktop
        • Kitchen exhaust fan
        • Refrigerator (excluding ice maker)
        • Dishwasher
        • Built-in microwave
        • Garbage disposal
      • Platinum ($49.99/month or $39.99/month without A/C): Includes all items in Heating & Cooling and Kitchen Plus
      • Platinum Premier ($59.99/month or $49.99/month without A/C): Includes all items in Platinum plus:
        • Plumbing system (fixtures not included)
        • Plumbing stoppages (fixtures not included)
        • Refrigerator (including ice maker)
        • Garage door opener
        • Ductwork
        • Ceiling Fans
      • Ultimate Electronics Protection ($24.99/month): Protects household electronics like:
        • Laptops
        • Desktops
        • LED/LCD TVs and flat-panel or plasma TVs
        • Gaming consoles
        • DVD/Blu-ray players
        • Printers
        • External hard drives
        • Home theater systems
        • Hand-held gaming devices
      • 3-in-1 Bundle ($109.99/month): Includes all coverage under Platinum Premier and Ultimate Electronics Protection, plus Deluxe Advantage add-on, which includes:
        • A/C refrigerant and coils
        • Refrigerant recapture
        • Plumbing faucets and fixtures
        • Permits, modifications and code violations
        • Toilets and internal mechanisms
        • Improper installation
        • Mismatched systems
        • Garage door springs and tracks
      • 4-in-1 Bundle ($124.99/month): Includes all coverage under Platinum Premier, Ultimate Electronics Protection and Deluxe Advantage add-on, plus coverage for sewer and water lines

      What American Residential Warranty customers say

      American Residential Warranty customers frequently leave positive feedback about their experiences, and the brand has more positive reviews than negative reviews with ConsumerAffairs.

      The caller was polite, courteous and knowledgeable. We resolved the issue on the first try and the call did not take an excessive amount of time. It was important to the agent that everything was done right. I felt like a valued customer and I will continue to use this service.”

      Sharon of Charlotte, NC

      Bottom line: American Home Shield or American Residential Warranty?

      American Home Shield offers a straightforward home warranty process through three comprehensive plans (one systems-only and two combo plans) and a selection of add-ons. Its plans cover most things homeowners want, so you aren’t likely to pay more for additional coverage.

      On the other hand, American Residential Warranty offers a semi-customizable home warranty, with six base plans to choose from, each with its own selection of add-ons. It also works with partners to provide electronic and home security options. But despite having similar pricing to competitors, ARW charges add-on costs to cover items like clothes washers and dryers and plumbing fixtures — commonly included as standard items with other companies — and provides no coverage for doorbells and bathtubs.

      • American Home Shield is best for customers searching for comprehensive home warranty plans where few add-ons are needed.
      • American Residential Warranty is best for homeowners wanting to build their own home warranty plan.
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