101 Mobility Reviews

101 Mobility came to my home to complete a task and redo my porch and install a lift. They also had to install a new electrical outlet. Derrick and Corey were exceptional. They did a phenomenal job. I even had to go out of town while they were working. They never missed a step. One evening they didn't leave until 9:45 pm. Determined to make it right.

I confirm the product is cheaply made. Customer service had been good. Typical before install, they reel you in. The company came and checked the site to be sure everything was ready to go, AND they couldn’t get it through the door. Elementary issue, especially if you have been out 5-6 times to check before install. Update to follow. Wish me luck; I need it, by the way, it’s going.

I do not recommend their lifts. We have had to call for service about 5 to 7 times since we installed this lift in the winter of 2025. The warranty only covers service for a year. Service calls are $200. We love the technician. The customer service is good but the product is cheap for the $30,000 it costs.

I was a customer when I bought a transport chair from them. I called for an estimate for a handicapped lift. That was over a year ago and still haven’t received a quote. I also called about replacement wheels and guess what? No call back. It was David ** who never called back and one time I called he just hung up. Call Maine Accessibility instead!

Would not recommend this company. Drove over lawn without asking. Then had problems with installation. Still don't have all parts

Stay away. Stay away. Stay away. My mom purchased a stairlift chair from this company a few years ago. It has been nothing but headaches. We didn't find out till later on that the machine they installed was actually used. They never told us till later. It has broken down a few times, batteries are always dying and the repairs are a fortune. Hundreds of dollars which we found out recently was a total rip-off. We contacted the company last week and spoke to a woman named Kim because the lift died out again.

This company was hired by my insurance company. And from the start there are several red flags. First the set of an appointment for yesterday which stated that they would be at my home in 45 minutes. I've suffered 2 CVA'S, Therefore time is needed by my aide to get me ready and up in my wheelchair. They never showed. This is after my insurance company had us sign a home modification form for a deeper tub with a collapsible chair. So I could safely transfer from my wheelchair into the tub ,as I cannot stand on my own. When the appt. day came they called stating that they would be at my home in 45 min. They never showed up. After I called the company. Brianna became very argumentative with me stating they already measured the bath tub and that my case worker at CareSource changed the order to a walk-in in shower..

Was very excited about having a starlight in my home that I could afford on a monthly basis. However, this company has not been the best in customer service. Was told by installer 3 years ago stairlift would be purchased in 3 years. Checked with local office and was told 5 years. Never sent any monthly paperwork nor given a signed copy of any contract stating 5 years. Now that I want chair lift removed no one is calling me back to remove lift. Contacted 877 number and they are located in Utah. There is never anyone other than customer service reps to speak with. No managers or company owner. Very bad business practices and customer service.

I bought a chair lift about three years ago from 101 Mobility in Kentucky. It broke down, so I called to schedule service. I patiently waited a week. My appointment was today June 2, and I really needed it fixed because I am suffering from heart failure. Climbing stairs leaves me exhausted and breathless. They called me to cancel because the technician called in sick and all their other people were working on a big job in another state. If you expect timely service for a critical mobility device, call someone else.

I just had Alan install a ramp for my front door access. He was timely, knowledgeable and did an absolutely stellar job. He was very professional and friendly and made the whole experience an absolute pleasure. Thanks Alan.

I purchased a 101 mobility chairlift in 2020 after two years. The battery goes out. It cost me 170+ the cost of a battery almost $100 more for the battery, a year and a half later the battery is out again they want $200 for a service call and 125 and some odd dollars for another battery. They have no warranty on the batteries at this rate. I’ll have $1000 wrapped up in this chairlift that I paid 3000 for in the beginning, not a happy camper a battery should last longer than a year and a half. They don’t have any warranty on them. I don’t even use it every day. I fractured my hip and have used it since February 1 on a regular basis. I Can’t afford this. I guess I just can’t do it. Go downstairs and get in my freezer or do laundry. If you’re getting a chairlift, I would certainly review their policies on service and batteries. I’m on Social Security. I can’t afford this.

These people were awarded $10,000 to lay a mobile home floor then they asked us being in wheelchairs to move all the furniture or they want more money. Sounds like a bunch of extortion fraud to me and that’s exactly what I’m doing turning in them end to the attorney general. Stay away from this company.

We contracted with 101 Mobility of Indianapolis to replace an elevator in our home. We provided a 50% down payment on a $44,000 contract. When the project was due, we called to check on schedule. Calls and e-mails were not returned. One call did connect and an excuse about labor shortage was provided. We filed a complaint with the Indiana AG's office and 101 responded with some obtuse response was provided. When we offered to drop the issue if the down payment was returned, the AG did not get a response back.

I think they sold me a defective chair. They have been here 10 times, can’t fix it, one time it almost threw me off. The chair makes all kinds of noise jerks. It’s just a piece of junk. I do not recommend this company. I do not recommend Bruno. I purchased it thinking it was top-of-the-line, believe me it’s not

The owner of the company was honest and knowledgeable and offered a great deal if I accepted. I had already seen someone else and did research so I was comfortable with his offer. The product he recommended is American made and rated one of the best with a lifetime warranty and the motor and gears. He prepared his proposal and emailed it to me which included his promised detail. He said he could install by the end of this week or Monday or next week.

In the last year I have spent over $6000 on Mobility scooters that I have purchased from them. This last one Kelly did not know too much about it. From day one even when she was showing me the scooter the tiller lock was hard to use. She told me it would eventually loosen up over time. Never happened. She said she would have to charge me a $226 service charge to come out & fix it. I fixed it myself by straightening out the tiller lock. Never got a owner's manual for it. She said the scooter didn’t come with a cup holder. I had to prove to her that it did. I have had the scooter for over 7 weeks & still waiting for the owner's manual & cup holder to come.

Brand new stair lift installed in April 2021. Paid over $4500. Unfortunately, our father died in mid June 2021. Called about their Buy-Back Program. Offered us only $200 after 2 months of use. I do not recommend them at all and feels like they just are just taking advantage of our unfortunate situation.

CONSUMER BEWARE: Remember your local 101 Mobility location is a franchise and is independently owned & operated. This is a review of the Sacramento, CA area franchise & corporate office response. To begin, my wife & I decided to have a stairlift chair installed due to her mother needing to move in to be cared for @ 85 yrs. We decided on 101 Mobility because my wife’s cousin owns a franchise and we thought he might be able to help. Due to the franchise locations, he was able to put in touch with the local franchise and it went down from here.

Easy ordering, questions answered and fast response. Immediate callbacks. Great installer! Worked neatly. Fast and thorough! Tested chair- explained to both my husband & I. Praised the company he works for.

I contacted 101 Mobility on a Saturday morning and the salesman I spoke with was very helpful and professional. After helping me decide what I needed we made an appointment for installation on the following Tuesday. Installers showed up went right to work and were done in no time. I am so happy with my chair lift and services received. Wish I had done this months ago. Thank you 101 Mobility.

1 star is too much. The owner will say anything to get your money deposit. He agrees to one thing when you sign and pay the deposit. Then later he doesn't follow through. When you call him on it he says he was never supposed to do it to begin with. Then he tells you if he does do anything he has an hourly rate. So far no work has begun and it has been 10 months since I paid for his service.

Service was very good, tech was courtesy and took the time to ensure we were completely satisfied. We were told to call anytime addition service was needed. All our equipment was purchased from 101 and have always been happy with the equipment and follow up service.

We live in the Keys, and tried for months to get to get someone to repair our stair lift. My husband is 83 and disabled. A friend of ours was determined to find a company that would help us. At last she found 101 Mobility. This company set a timely appointment, arrived when they said, fixed our stair lift at a reasonable cost. Technicians, Kind, Knowledgeable & Professional. Would definitely recommend 101 Mobility.

Company failed to refund a deposit for a VA Medicaid Recipient on a piece of equipment which was not ordered and agreed upon by 101 Mobility to not order until VA Medicaid Approval. 101 Mobility stated contract was signed and deposit of $5000.00 for benefit of 101 Mobility's time.

We were desperate to find someone to repair my wife's stairlift. The company whom we purchased it went out of business and didn't even send out a notice which would have been nice. 101 has repaired our stairlift a few times and has always been top notch in every way. The last time, they ran into problems getting the part from their vendor. It left us without a stair lift for a few days. They moved mountains to get it up and running as soon as they could, even supplying us with back up batteries at no charge. When it was all said and done and many visits, they refused to charge us one penny at their considerable out-of-pocket expense. You rarely get service like that. The technicians were ALWAYS very calm and professional, even when I know that they must have been very frustrated, and it was very hot when they were here.

I had a wonderful experience with 101 Mobility. They were extremely professional and went above and beyond to make sure the job was done right. The installation process can be a challenge, but they would not accept anything but perfection. I would recommend them to anyone.

Anyone who has a family member that has a handicap know what I am saying. I called 3 service companies to have the chair lift fixed, one said it would be 7 days which was unacceptable because he needs to get upstairs for sleeping and to take a shower. 101 Mobility had the parts in stock and came out to fix it the same day. They arrived after working hours and repaired the lift in no time at all. I don't know how we could have made it without them. Thanks to Bev and her team.

What a great company. They set appointment. Showed up. Most don't! They even called before they showed up to confirm the appointment. The Salesperson knew what they were talking about and discussed many options for our stairlift. I understand that they have a warehouse in Braselton,GA but operate all over the Atlanta metro area north. What a pleasure to have them come out solve our problems, install, and follow-up. They even came back with a state inspector to make sure everything was OK. Wayne did a great job on installation. We would happily recommend them for anything. Their attitude is to do it right and to do the right thing. Others are always selling. 101 Mobility is trying to solve the problem. There is a difference!!

We needed a stairlift in a staircase that descends to a very small landing (less than 10 square feet) with a door in one wall. When the company's technician came to take measurements, we discussed the space limitations and decided on a lift that would turn the corner at the base of the stairs and park outside the stairwell. The 30-day lead time originally quoted stretched out to eleven weeks, and when the stairlift was finally installed, it did not include the final turn. It simply ended in the tiny landing, obstructing most of the area and blocking the door.