101 Mobility Reviews

Would not recommend this company. Drove over lawn without asking. Then had problems with installation. Still don't have all parts

Stay away. Stay away. Stay away. My mom purchased a stairlift chair from this company a few years ago. It has been nothing but headaches. We didn't find out till later on that the machine they installed was actually used. They never told us till later. It has broken down a few times, batteries are always dying and the repairs are a fortune. Hundreds of dollars which we found out recently was a total rip-off. We contacted the company last week and spoke to a woman named Kim because the lift died out again.

This company was hired by my insurance company. And from the start there are several red flags. First the set of an appointment for yesterday which stated that they would be at my home in 45 minutes. I've suffered 2 CVA'S, Therefore time is needed by my aide to get me ready and up in my wheelchair. They never showed. This is after my insurance company had us sign a home modification form for a deeper tub with a collapsible chair. So I could safely transfer from my wheelchair into the tub ,as I cannot stand on my own. When the appt. day came they called stating that they would be at my home in 45 min. They never showed up. After I called the company. Brianna became very argumentative with me stating they already measured the bath tub and that my case worker at CareSource changed the order to a walk-in in shower..

Was very excited about having a starlight in my home that I could afford on a monthly basis. However, this company has not been the best in customer service. Was told by installer 3 years ago stairlift would be purchased in 3 years. Checked with local office and was told 5 years. Never sent any monthly paperwork nor given a signed copy of any contract stating 5 years. Now that I want chair lift removed no one is calling me back to remove lift. Contacted 877 number and they are located in Utah. There is never anyone other than customer service reps to speak with. No managers or company owner. Very bad business practices and customer service.

I bought a chair lift about three years ago from 101 Mobility in Kentucky. It broke down, so I called to schedule service. I patiently waited a week. My appointment was today June 2, and I really needed it fixed because I am suffering from heart failure. Climbing stairs leaves me exhausted and breathless. They called me to cancel because the technician called in sick and all their other people were working on a big job in another state. If you expect timely service for a critical mobility device, call someone else.

I just had Alan install a ramp for my front door access. He was timely, knowledgeable and did an absolutely stellar job. He was very professional and friendly and made the whole experience an absolute pleasure. Thanks Alan.

I purchased a 101 mobility chairlift in 2020 after two years. The battery goes out. It cost me 170+ the cost of a battery almost $100 more for the battery, a year and a half later the battery is out again they want $200 for a service call and 125 and some odd dollars for another battery. They have no warranty on the batteries at this rate. I’ll have $1000 wrapped up in this chairlift that I paid 3000 for in the beginning, not a happy camper a battery should last longer than a year and a half. They don’t have any warranty on them. I don’t even use it every day. I fractured my hip and have used it since February 1 on a regular basis. I Can’t afford this. I guess I just can’t do it. Go downstairs and get in my freezer or do laundry. If you’re getting a chairlift, I would certainly review their policies on service and batteries. I’m on Social Security. I can’t afford this.

These people were awarded $10,000 to lay a mobile home floor then they asked us being in wheelchairs to move all the furniture or they want more money. Sounds like a bunch of extortion fraud to me and that’s exactly what I’m doing turning in them end to the attorney general. Stay away from this company.

We contracted with 101 Mobility of Indianapolis to replace an elevator in our home. We provided a 50% down payment on a $44,000 contract. When the project was due, we called to check on schedule. Calls and e-mails were not returned. One call did connect and an excuse about labor shortage was provided. We filed a complaint with the Indiana AG's office and 101 responded with some obtuse response was provided. When we offered to drop the issue if the down payment was returned, the AG did not get a response back.

I think they sold me a defective chair. They have been here 10 times, can’t fix it, one time it almost threw me off. The chair makes all kinds of noise jerks. It’s just a piece of junk. I do not recommend this company. I do not recommend Bruno. I purchased it thinking it was top-of-the-line, believe me it’s not