Talkiatry Reviews

I tried for weeks to get an appointment with them for meds management. They cancelled my appt 4 times. When I would call they would say I cancelled the appt which was not true. Customer service is awful. They only know partial English and I couldn't get them to understand what I was say and I could understand what they were saying. Were never helpful at all. I was a new client and I was forced to call them to reschedule every time my appointment was cancelled. It wasn't one provider. I tried to change the provider to see if that was the problem but it wasn't. I would not recommend them at all.

Talkiatry is extremely dangerous. Do NOT use it! I had a psychiatrist appointment where she proceeded to tell me I had all these horrible things and that my meds were really bad. Ok, then what?? After telling me all these distressing things about myself, she said they couldn't be helped online and really needed to get help. She then proceeded to tell me that the Talkiatry team would read her review her recommendations and reach out to me with suggestions and resources. Well, that took 9 days and it was a generic, everyday letter that said thank you, contact your insurance and good luck. It was a horrible experience. Do yourself a favor and see a real psychiatrist.

I had taken the day off for my appointment as I’ve never done this before. Talkiatry sent me multiple emails and texts telling me to get ready for my appointment. My appointment was for 8:30 am and log in 10 minutes early to be ready and don’t leave the page as there might be connection issues. After 40 minutes of waiting they texted me, which I had to leave the page to view the text, that my Dr. was going to be late. After waiting 1.5 hours I got a text saying my appointment was canceled. VERY UNPROFESSIONAL.

I initially had a GREAT experience. I was able to get my anxiety and obsessive compulsive disorder managed with medication that didn't have any side effects for me. Empathetic doctor. Easy scheduling. My doctor went on maternity leave and I needed to see a new doctor. He informed me that Talkiatry doctors can not treat anyone who uses Ketamine treatments and ceased my service. This drug is already stigmatized. It saved my life. I am not going to stop my treatment, which I've been doing for five years. I'm SO SAD and devastated. Absolutely no room for any empathy from them.

First things first, technical issues. I couldn't log into my account because someone put my name or birthday in wrong. Tech support was able to help with this, but it was frustrating (to say the least). Also, for the appointment, you can only use certain browsers or the app, and even using those, the connection was terrible and we kept having extremely disruptive technical issues. Second. I see here on the "cons" list that they don't treat mental health crises. Apparently they don't treat you if you've *ever* had a mental health crisis. They refused to see me when I disclosed my full history including an incident that happened ten years ago--not exactly relevant to my current mental state. They stated that I would need to see an in-person psychiatrist, and when I asked why, the answer didn't really make any sense. "They would be able to provide more immediate emergency support."

Just awful. They billed me for a meeting they didn't show up for. As per their policy, I am charging them 100 dollars. The first meeting was good. Try to reach out for help and you get an operator from another continent. Terrible.