Light Relief Reviews

Then I decided to call my credit company, I told them the story and they credited my account. My credit card company said they have 45 days to respond. Then the next day after talking with my CCC, an email showed up. I did not check my email for a week not expecting anything from them. I filled the claim form and faxed it on 8/15/11. Today, I went to collect my mail and found the post office left a pink slip saying package left at the manager office. I picked it up and low and behold, the Light Relief item and to top it off, they included some joint pills. I never ordered that.

This company is one ** of a company. They are out to cheat people. I will call my CCC on Monday and let them know. I will call Light Relief on 8/27/11 and tell them I do not want their ** product and do not charge me a restocking fee. This is not an ethical company. They should be ashamed of themselves whoever is the CEO of this. I hope he or she knows know how badly their company is running, but they probably don't give a **. All they care is about the money, no matter how they get it. I'm a very dissatisfied consumer. The product might be good, but I do not want to find out because their service **.

I called several times and was given a runaround--told to reset, etc. An email went unanswered. Finally, a call resulted in the demand for additional fee for replacement.

My mother was not able to refuse the package, because the mail carrier rubber banded the box to the outside of the mailbox. So I took it to the Post Office & I wrote on it, ‘return to sender’, because the package was never opened. I have never had trouble with a return that I wrote ‘return to sender’ on the package, which is recommended by employees at post offices. My mother has not received a refund for anything. Every time I call the company, they say there is no record of a package being returned. They sound like a bunch of robots, repeating the same thing every time I call. They rattle off some script about the date the package was delivered. It has been about a month since I took the package to the post office. On top of this they had been charging my mother's debit card without her permission for some vitamins she did not order.

The person I spoke at another part of their company said the package had some kind of vitamins in it & that if they did not hear from my mother to discontinue the vitamins, they would automatically charge for the vitamins and keep shipping them. I told her the package was never opened & when I placed the order for my mother for the infrared device, I never ordered any vitamins. We found this out, when my mother received a package in the mail. We never opened the package. This time I sent this package insured & with order confirmation, which cost me almost $6, which is not much compared to the $132.35 my mother is out of.

When I spoke to the person about returning the vitamins, she came across as being very dishonest. She told me unless I write some numbers down that, she gave me, on the front and back of the package and insure the package, the company would not give my mother a refund. Also she told me the very same day that my mother received the vitamins that there was another pending order for some more vitamins, but that she could not stop it. I told my mother she needed to hurry up and call the bank and have her debit card number changed, which she did. Something has got to be done about this company.

I then had to call, give them the tracking number the post office gave me, it is on the receipt that I got. I called, read it to them 2 times, verified the number, etc. They said it would take 6-10 days upon receipt of the package back. I told them the receipt said they should have the package back by Jan 26. I was told I would have to pay a restocking fee of $19.00 or close to that. Today I checked my account, I was credited back only $19.43. I called and was told the tracking number was not correct. I told them I was going to report them to the Oregon's Attorney General for fraud. The gentleman put me on hold and then hung up on me.

Every time I attempted to cancel or say I was not interested in additional products (at one point, I was so frustrated that I was screaming into the phone as the option of "no" seemed not to be accepted), it seemed like I was going to receive them. This assault ended with no information about the amount spent on the original order. I tried to cancel my order because of these horrible tactics but it was clear that I was to wait until delivery at which I would be given a cancellation number. I do not want delivery and do not want to deal with this company.

I will update this complaint as I hope to speak with a live representative of the company first thing on Monday. It is my hope that the order will be cancelled without difficulty but considering the phone tactics and the prior consumer complaints, I doubt it. I have alerted my credit card company but I resent having to now deal with this company. This is no way to run a business and I caution again: do not place orders with the "Light Relief" company. I will be filing a complaint with the BBB based upon their phone tactics, consumers should have an option to cancel their orders and avoid their strong-arm sales pitch. Aside from time and aggravation, there are no other consequences to date. I am disputing any charges if the cancellation process proves cumbersome.

I don't recall seeing anything like that when I received the Light Relief and I didn't keep the letter. I did not order the Light Relief for Joint Pains as I have no Joint pain problems. I mentioned that when I ordered the product there was no mention of the supplements and that I would be put on an auto buy program for their supplement.

I asked to speak w/their supervisor and was told that their supervisor was unavailable and would return my call. I have not heard from them regarding the above incident. I am now out of pocket $54.85. If I chose to return the product and get a refund, I would be out of pocket $9.90 for shipping ($4.95 shipping to Hawaii and another $4.95 to ship it back). This company is very deceptive in their marking practices.

I called again, in the next couple of days, and got another operator, who told me that it was still on its way, and that I would get it in a couple days. They gave me a bogus USPS tracking number which I checked via the USPS 1-800 number and online, the number did not exist. I never received the Light Relief. I then called again last Wednesday, 23 June, and told them that I did not receive the order, and that I wanted to get it reshipped to another address, to my name at a local UPS store here in San Diego.

I told them if I did not receive it, I would be asking for my money to be refunded. Prior to this, I also threatened to report them to the authorities, if I did not get my product ASAP. They told me they shipped it on 23 June to my name at the UPS store address in San Diego. Well, it is 26 June, Sunday now, and I wouldn't be surprised if I still did not receive it here this next week, the week of 28 June. I ask your help here to either get my operational product, or get my money back via a lawsuit filed, etc. I am not sure if I should try and report them to the BBB. I put a request in through my bank to try and get my money back, etc. I request you please contact me on this right away. Thanks.

So I'm out $91.00 of my money, holding no product since returning it to manufacturer, and no Christmas present for parents who need it. Light Relief has a two-year warranty, and I still have not received a workable replacement for the one I returned. My parents are without Christmas presents, or me without a refund.