iHerb Reviews

They are great with shipping and refunding damaged items. However, it is getting very problematic concerning simply being able to leave product reviews and get the advertised 'instant' $1 per item. I never had issues in the past, but whenever I leave a review, it is not instant anymore, and I have to wait at least 48 hours. It is frustrating working with the customer service bot to then get to a real human and the person I have received messages from has left me in the dark since last responding, seemingly not doing anything yet to get me the credits. It is not clear what has changed, but the credits used to be instant and not requiring 48 hours to approve. It is frustrating because the customer service is now so poor when you actually need to contact a human versus how it used to be not too long ago.

I recently started ordering from iHerb because their prices are very competitive, shipping is super-fast, their packing is excellent and most of all, I know I'm getting brand new, unopened products, unlike Amazon or other places where you never know what you're going to get. I've even ordered items to friends and family in Mexico, and they arrive promptly and at a very low shipping cost. Thanks!

On a recent order from IHERB, delivery was to be made using UNIUNI. The delivery failed with incorrect address information. Funny—Amazon, FedEx, and UPS have no trouble delivering with this same exact address—even on previous orders from IHERB with the same exact address. Okay, somebody could make mistakes. A mistake is not a crime. Canadian company UNIUNI is seeking to expand operations in the United States. This is one company that Canada should be ashamed of and not allow to represent the great country of Canada. (My opinion, not a fact, not a slur on Canada.)

Very poor search. Amazon and other websites are easy to use and have been since 20 years ago. Not iHerb website. Search for Vitamin E from Life Extension (a US based company with exceptional quality of supplements) and a mass of other Vitamin E's show up. 7 pages to scroll through to find the pic of the bottle I am looking for.

I have been a long time customer with iHerb, until now. I ordered 5 bags of Celtic Salt and they sent me bags that were unusable. Moisture had gotten into the product prior to my receiving the shipment. I requested a refund and sent over 20 pictures of the bad product. They refuse to refund my credit card OR send me new product. In my book, that is FRAUD!!! I have filed over 10 requests for refund, and every single time, I receive a canned response denying my claim.

I just stumbled upon iHerb when I was shopping around for vitamin supplements. They are great in all respects. I only rated the rewards program fair because I am unfamiliar with any of their rewards.

I have been using IHERB for many years, the selection is exceptional and generally all in stock. Delivery is fast and all our orders were right on without errors. They carry just about all major brands, some of the newer obscure brands not quite so much. I have not always used my rewards program options but it's there if I need it.

They're my only source for Grapefruit Seed Extract (GSE) an anti-viral supplement. Pre-pandemic, as you increased your order, the price would be lower. Hope they go back to that! When I do place an order, shipments arrive really quickly, and I have been using them for other supplement orders.

iHerb has items which I cannot find on other online sources. They have excellent quality selections at affordable prices. Customer service is excellent, any problem is immediately addressed and rectified.

iHerb sells good brands at good prices. Since 2006 I used them regularly and often -- until now. Now they have switched to OnTrac instead of GSO to deliver to my area. OnTrac refused to deliver my last order day after day and finally returned it to iHerb. I found out today I was charged a return fee even though OnTrac never came here and I did not refuse the package. The order was re-initiated, and once again OnTrac did not deliver but left the package on top of a railing a mile from my house. A neighbor brought it to me. After opening I discovered the glass vitamin bottle was broken. By now this was two months after ordering. I can get no satisfaction whatsoever through email or chat. No way can I get an actual human being on the telephone. I'm going to switch to another vitamin company.

iHerb sent the wrong product. After providing emails (many) in addition to a photo of the incorrect product, the correct product was NEVER shipped. After a month of correspondence, I received a refund after I threatened to turn the problem over to the credit card company. Will never do business with this company again.

I didn't get a chance to place an order, Not that I didn't try. I created an account, browsed the site which had many glitches, finally had all items I wanted in my cart, went to check out. Put in my zip code and it stated that they did not deliver to my zip code. I was so frustrated I could have smacked my head against the wall. I live in New York State, I was upset after spending so much time looking for the items I wanted and ordering enough to qualify for free shipping. I immediately knew that I would never place an order from this company.