Eargo Reviews

When working it works well on volume levels 1 & 2. Levels 3 & 4 get feedback noise. They are cleaned after every use. Spoke with Eargo many times not resolved so use them on level 2 only, which works well. Charger had to be returned and replaced The left device stopped working just out of warranty period. Paid a reduced price for a new one. Now the right device alerts low battery when it is fully charged. The device is clean. Waiting for a reply from company. When working they are fine. Devices have never been dropped or left dirty. They are too expensive to be this fragile.

I had a good experience with the Eargo rep who helped me. So far, the hearing aids that I got from them have been good.

I had Miracle-Ear, and when I happened to see one of Eargo's ads, I thought I would look into it. They give a link with a video to walk you through it and that was nice. They also had somebody call me and they talked to me a bit about things too. When I asked what the average life of it was, they said it was two years usually, and sometimes three. I was a little disappointed, but they said it depends on how they’re treated and how people take care of them, so I’m gonna see if I get three years out of them. I also gave them a try because they had a warranty and they said that they would take them back.

When I was doing a search online for hearing aids, Eargo was one of several that I looked at. I got the Max, which was $2,650. My hearing is definitely better with it. But it doesn’t handle high pitches very well. There are certain sounds- violin sounds, for example- that come across as screechy, and I don’t care for that.

My hearing was starting to get worse and I looked into hearing aids last year. I went through the test and the hearing aids then were very expensive. We had a lot of things going on in our home, so I didn’t do it. My wife has a lot of health issues and I don’t hear her. This year I decided, in order to help out with her, I decided I was gonna check out things again. I went to Google and looked up hearing aids. Lo and behold, I was told that one of the top hearing aids was Eargo. I checked in with it and it turns out that if I, an ex-federal employee, get Eargo, my insurance would pay for the whole thing. When you hear that and see the reviews that came out, Eargo becomes very interesting and exciting. It had a lot of the features I was looking for. I didn’t wanna have to use batteries and I wanted to be able to recharge it. I contacted them and they got back to me.

I bought Beltone hearing aids, and I was not very happy with it. So, I was in the market and when my son came to my house, he asked if ever heard from Eargo. I said no and he went online and ordered it for me. My hearing loss is not that hard, but I still need it. I’m all by myself and 80 years old. When I’m by myself, I usually don’t even put it on. But I put them on when I go out. It’s okay, but not great yet. I will keep them though. It’s easier than struggling with the Beltones and all the battery stuff.

I lost my hearing a long time ago and I had a set of hearing aids that had gone bad. I couldn’t afford to replace them then I heard of Eargo from my son. It sounded good and I went ahead and got them a month ago. So far, I haven't had too much use of them. Because of the Coronavirus, I haven't been able to leave the house and I don’t need them to watch TV. I had them on one time when I got a phone call and I couldn’t hear with it at all, so I had to take it out of my ear then I was okay. I also find I’m irritable if I wear them all the time and they itch my ear too much, so I don’t usually wear them. However, I'm very pleased with them when I wore them.

I had hearing aids that were programmed for my type of hearing loss. The one I had was behind the ear and I didn't like those because my glasses would irritate it, the wind would irritate it. It was just a pain. Eargo had the inner ear type hearing aid. However, with my Eargo, sometimes, I get an echo with certain frequency levels with them so I have to take them out of my ears and put them in a case to adjust the levels. And that concerns me because every time I take them out and put them back in, it's recharging. And I don't know if that counts against my overall charging ability as a whole. But the interaction that I had with their customer service from start one was outstanding.

I love my hearing aids. I like that you can hear better. It’s like you’re not reading people’s lips. My hearing isn’t that bad, but it’s not great because I was in the Navy and like a knucklehead, I didn't wear protection. Also, my place got broken into and I was sleeping and they almost killed me and they crushed my ear with a gun. It made me have to need the hearing aids more for my left ear than it is for my right ear, but once I put it in, I’m realizing that my right ear needs them just as much. I don’t wear them all the time. But it is the most simple, hidden device that I coulda got into my ear.

I tried several different hearing aids and I saw an ad where Eargo offered to send out a sample unit. It was not electronic but just to determine the quality of fit. So I talked to them about that and they said that I could get the hearing aids and try them and that there's a 45-day trial period. If they don't work out, I can send them back. So I went ahead and made the purchase on that basis. I ended up sending them back. They did not work reliably. I had some extraneous issues that made them difficult to work with. I've had an itchy thing in both ears in the ear canal. I had it checked by audiologist, by a dermatologist, and by a regular MD. They can't find anything wrong. I had itching that occurs and the only thing I could do is take the things out and scratch it. Also, the sound quality has not appreciably improved my hearing. I could see some changes but it was not worth the cost of buying those units.

Everything is working out as well as it can get. The clarity is good. But I wanna have my hearing checked again. I have the left ear set on two and the right ear set on three. I use those settings especially with the cellphone but it's weird. Sometimes, I hear the people talking to me. But sometimes, I'm asking them to repeat what they said. I don't know what else to do at this point. I think there are four settings though. I moved the left one up to three and the right one up to four and see how that works.

I had just turned 72 but over the last several years, my hearing has gotten to a level where it was a problem even if I wasn’t in a crowded atmosphere. My wife could be sitting in the couch across the room from me and everything she said would sound really muffled. I couldn’t hear my grandkids from the backseat of the truck. But I call the hearing loss mild to moderate because if someone spoke up and he spoke clearly then I didn’t have a problem. However, I was surprised at how many people speak really softly. I just have to keep saying, “Huh?” Otherwise, I would act like I understood what they were saying.

Eargo's rep was helpful and pretty well. Finished up, answered all my questions. I’m using the white fluffies, which are the smallest ones. They are working fairly well and better than the other ones that I had. I hear the higher frequencies a little better, and that’s where my problem was. Hearing female voices on TV was somewhat difficult, and now it's easier. It’s not perfect, but I don't believe anything is going to be perfect. It’s an improvement.

A friend of mine who lives in the other side of the country is an audiologist and she knew about Eargo. I was looking for in-ear type hearing aids and had not had good success with the behind-the-ear kind of stuff. So, when she recommended that I look at Eargo, I did. I liked that they had the sample that they could send out because I was very concerned whether it would be comfortable to wear in my ear. I have very sensitive skin so I was concerned about that too and that was helpful. I also don't mind doing things online. I've gotten pretty good at buying things that way, so it didn't bother me not going to an audiologist and having it done that way.

Eargo was covered under my insurance. Their team has been very good and they're very consumer-friendly. I had a medium partial hearing loss. The hearing aid was seamless and invisible. When I put them in, my hearing aid improves quite a bit. I’m able to hear a lot better, especially conversations.

Eargo's quality, compared to its cost, is excellent. And everybody has been cooperative.

My hearing has been getting pretty bad and from time to time over the past three years, I have been researching hearing aids. Two months ago, I decided it was time again. I’ve researched just about every kind of hearing aid you could imagine and saw the Eargos. And when I saw the model that they had out this year, it was even better. The way the earbuds fall in your ear, the flex strips and the Eargo's features also got me to choose them. They are smaller and don't necessarily plug your ear off with the molded ear hearing aids. You could still hear a lot of natural sounds. They are also fully in the canal and they are the only ones that are rechargeable.

The first salesman I talked to left the company in the middle of the stream. Then when they told me I could use my insurance benefits, there was a big snafu. They told me my insurance would pay less than I thought they would so I paid my share of it. Then I contacted Blue Cross Blue Shield and they said they would pay more. I contacted Eargo and told them that I made an overpayment. Blue Cross Blue Shield told me they paid $2,000 and Eargo said they only paid 1,500 or something like that. I had to call a bunch of times to get my refund. I also had to talk about the Better Business Bureau on Blue Cross Blue Shield, but then they refunded it shortly after I got a little more aggressive about asking for it. It would've been better off to pay for Eargo outright and got my refund check from Blue Cross Blue Shield, but they told me they accept that now.

The Eargo hearing aid is a regular one in each ear and it has four settings on it. Their reps are good and my experience is going good except for the charger. The left ear won't charge sometimes and it'll be red. The hearing aids are good if I can get it to start charging right.

My prescription hearing aids weren’t working very well. They were dampening out the upper registers of my piano when they were not supposed to. I had them adjusted multiple times but it did not help. But the Eargo hearing aids work perfectly. I got the Lucid and it helps with my music. The staff answered every single question and did every single thing I needed. They readjusted my hearing aids when I needed it changed, and it was perfect. It was all done over the telephone. It was great.

I had constant communication with our daughter and she said I didn't hear her. So that was when I contacted Eargo. I've been pleasantly surprised with the fact that there has been something that I needed to hear that made me happy. It put a big smile on my face. I've been able to hear what I needed to hear and respond appropriately to conversations and questions that made me feel like I'm a part of the situation as opposed to being a problem with the situation. I'm never dissatisfied with anything that I got from Eargo.

I didn't think my hearing loss was that bad but Eargo sounded like a nice idea putting them completely in the ear. And it was a little less money. Their reps were good and very informative. The hearing aids seemed very nice. Everything came packaged very well and the cost was a lot less than going to a doctor. So far, so good. I like that they don't show and they're easy to use.

I received the product fairly quickly. And my initial reaction was that it seemed to be what I was expecting. I did have a few questions and tried to call the company and got voice mail. The outgoing message says they would return my call within a day. After several days of leaving messages, I still have not heard from them. I am also trying to get a copy of a "Superbill" so I can submit to my insurance. Again, no response. I think the product is probably decent, but their customer support is far below acceptable. I worry if I ever really need their help, could I reach anyone? Will they stand behind their product....who knows, I have no idea how to reach them. Wasn't hard before I bought my pair though, only after I paid.

The Eargo rep answered all my questions when I needed it. They worked out with my insurance, which was why I worked with them. I bought the Neo HiFi. It was the latest and greatest and had a two-year warranty. I like its overall functionality and performance. It also helped me towards my work-life balance.

My wife and I were so happy to find this company and send away for these small and discreet, easy to use and recharge hearing aids. We were so excited we spent a good 4 weeks after getting them convincing many of our friends to buy them. However. Within the first few months one stopped working. I tried cleaning and recharging, going and being sure my ear was clear with my doctor. I called, and after several calls got a replacement which worked fine. Within three weeks the other side blinked out. Did all of the same things. Called, and then called and called for help. No callback. I am now only hearing on one side. Hopelessly disappointed. Had such HIGH hopes for this company. Still waiting after three days for a person to answer the phone. I do not have "profound hearing loss" and have been ecstatic to join back into my life, but not thrilled with the customer service here. Sad. Hard lesson to learn.

I like Eargo quite well, but I am having some problems and need to talk to a technician. The background noise is driving me crazy. I can hear fine, but the background noise overcomes the ability to hear really well. But I know there’s an adjustment that I could make in there somewhere.

I had behind the ear hearing aids from one of the major brands. I've had them for about five years, and I didn’t like them at all because I couldn’t wear my sunglasses. I fish and do a lot of stuff outside, so it was kind of inconvenient. Eargo has ads all over so, I went on the computer, took a look at them, made a phone call and bought a pair. Everything about the customer service has been excellent. The lady on the phone was dynamite and I ended up getting another $200 off of the advertised price. The hearing aids were here in two days, and when I put them in, I loved them right from the get-go. Although I had some problems getting them in my ears properly, that was me, not the hearing aids. The audiologist called. He gave me some pointers and told me to brush them off every night. He also emailed some of his little emails.

I despised the battery replacement on a hearing aid. I like the recharge method that Eargo has. The price was taken care off by my insurance, hopefully. The hearing aid is attractive and easy to care for. I had one set of aids prior to this, and they were the battery type, over the ear. I could probably hear better and the cost was covered by my insurance but at that point in time, I wasn’t too enthralled with them. This one from Eargo just all came together and it’s a good thing. The representatives have been easy to work with as well and have been on that ball. I appreciate that.

I've had hearing aids previously, and I wanted to try Eargo out, so I did. When I got both of the Eargo Neo hearing aids, the last one did not work correctly, and they finally sent me another one. They had a little problem with the backorder, but I was okay with that. Once I got that, I tried them for a week or so. I talked to the audiologist and I asked if there was any way she could raise the volume just a little bit. So, she sent me the half, and I would successfully raise all the different volumes the way I wanted them. Since then, it's been very good. I really like it. But I got an email today that looks like they have a different version or a portable device to change the volume instead of having to put them back in the charger and use the phone.

I had done other hearing aids from two different companies and they were always the over the ear in-the-ear. I got the smallest ones that I could, but the problem with those was I was always flipping them out or one would be lost. If I flip my hair or put on sunglasses and take them off, then I would lose them. I had tried before some in-the-canal hearing aids that were like $5,000, and when I did a trial on those, the problem I had with them was that if I were to try and eat, I had to take them out because the noise from my jaws and chewing overpowered everything. They were really bad and those were the really expensive ones. I gave up on those and then went back to the over-the-ear type ones.

I have Eargo hearing aids for appr. two years. They are good while they work. Unfortunately I had many problems with them during this period: each one of them was replaced as well as the charger. And now right earpiece must be replaced again, but this time at cost of $298.00. Too high maintenance, going to look for something different.

I like the ad of Eargo Hearing Aids in the Federal Times newspaper. After we ordered the Eargo hearing aids, they came in a couple of weeks. The reps also called within a couple of weeks and I talked to a representative. They’ve called me three times after that since I’ve had them. I’ve only had them for six weeks now and talked to them three times already. They were asking me if I had any questions and I did, and they helped me through it.

I was experiencing a moderate hearing loss and we had hearing aids from Miracle Ear for quite a few years. We found that the cost for replacing them was excessive so we decided to try something different. Reading the information online and looking through the references that were given, we decided to try Eargo. The process in getting the hearing aids was very well done and everybody we talked to has been helpful. Their hearing aids are as acceptable to us with our degree of hearing loss as we had with the Miracle Ear and even without a lot of the problems like we had with the Miracle Ear.

I’ve been wearing hearing aids for about 5 years now. I work in the trucking industry so I’m around trucks running all the time. Down through the years, it’s taken its toll on my hearing. I like the looks of the Eargo hearing aids because they’re small and they are totally hidden when I put them in my ear. I thought I’d give them a try and so I’ve been wearing them and I’ve been very satisfied. Also, the customer service is wonderful. They were emailing me or calling me and did check up to make sure that I’m satisfied. The salesperson was just as nice and not high-pressured either. And what I liked about it was I had the choice of whether I wanted them to call me or not. You could give your phone number in or email so you don’t have to give them your telephone number.

I like the Eargos but I was put off by the cost. It was not a great time for us to be entering into something like this but we'll probably be committed to seeing it through, as far as the payment schedule. That goes on for some time. As far as the devices themselves, I’m not totally sold that they're anything more than amplifiers. Actually, you can get amplifiers for far less money. From what I researched, Eargo is still basically an amplifier. It doesn't focus on your respective right and left ear's hearing loss at certain frequencies. It’s more targeted to people with high-frequency loss and I think that’s primarily what mine is, from the ones I had before. That’s what we were working on correcting with the audiologist.

Their customer support is one of their flagship things they should be proud of. It’s outstanding. Companies today usually don’t have that level of support. But with the product they’re selling, it’s certainly a requirement to have really good support because not everyone is technologically astute. These are leading-edge technology, and the fact that they can be configured and worked from your telephone, it’s a real plus for people like me. Even though I’m a baby boomer, I’ve been a tech know-it-all all my life. I love technology.

I bought some hearing aids about three years ago from Costco and paid $2,700 for them. I took them off one night and put them away, and then I haven't been able to locate them for about two and a half years. I really didn't like those hearing aids but I went back to Costco thinking that they must have some different ones by then, but they showed me the same thing at the same price, so I just left. And then I started paying attention to what other people have. I followed up on several companies that advertised on the internet, and I ended up liking the idea of Eargo. They're wonderful. I've been wearing them for at least two months now and I'm very happy. I just don't wanna lose them. I am afraid I'll mislay one or it'll fall off when I'm brushing my hair, but they haven't. It took me a long time to spend the money but I think I'm getting my money's worth. My friends and family are also happy that I have them. I saved some money over Costco too.

It took me forever to get hearing aids because, to some extent, I am still in denial that I need them. But my family all said that I do, so I got them. I decided on Eargo seeing that they were right to the point, saying that if I don’t like the hearing aids, I could send them back. I also got simple and quick answers to all my questions. I appreciated all of that. So even though it’s very difficult to buy something from that far away over the phone, I took a chance. And it came out very well so far. I always got the option to call them if I have an issue, which is very good.

My audiologist recommended a very expensive hearing aid brand, so I researched online and found that Eargo was highly recommended. I called them and they called me back, and we were on the phone for like half an hour. They take their time to talk with you. They also gave me a discount as a veteran, and so I bought the device given the price. And I’m happy with them. It was interesting when you first put them in and you go to wash your hands. It sounds like Niagara Falls if you have it up too high. Other than that, they’re fine. I put them in, and the guy showed me how to eliminate phase four so it wouldn’t be so loud, because I don’t need it. And that was great. So, I just tap my ear and it decreases or increases the sound ability.

I have experienced helpful support from all individuals, except one, associated with Eargo up until the point of the same repeated instructions, repeatedly not working. There is no change in my hearing, nor do the aids work as described. I cannot change the volume, nor do I hear the tones to change. It seems like I paid for a trial set. Further, with the effort of use came discomfort within my ear. After removing, my ears ached. I tested other aids and did experience improved hearing without discomfort. I choose Eargo for the discreet size. Now, since about a month or so after purchasing, they remain in their box, as a reminder of my disappointment! I just gave up trying, support was not helpful in securing a positive outcome. I am so sorry that I ever tried this product. The investment in my decision to choose Eargo financially restricTs any other purchase. There is one star only because I had to choose it to complete this review.

One day, I was on the computer and Eargo had a little ad. I said that it looked interesting and started checking in to it. I gave them the information I needed, my email and number. Within a couple of hours, they called me. I talked to the guy and gave him my insurance information. He said that I was 100% covered that they were gonna ship the hearing aids. Three days later, I had them. Then, somebody else followed up and asked if I got them and if I was happy with them. I said that has made a big difference.

I chose Eargo because they were small enough to fit in my ears and I was tired of having my hearing aids that had the microphone on the outside. They sent me a brand-new set of the Eargos. I charged them in every night like I was supposed to. Four hours later, they were dead. I had no hearing at all. I got in touch with Todd and he said he was going to send me another set. They sent me another charger and it didn't work. And I was ticked off because I told him I have company coming all this week and I can’t hear. So, they sent me another one that I got in the mail yesterday. I plugged everything in and we took a picture of it and I sent it to Todd. Half of it is white, which shows it was charging, while the right half showed no charge at all.

My wife has dementia and has had severe hearing loss due to bacterial meningitis. She has been wearing Eargo hearing aids for a while. The first set that she had was over the ear. And then she had two sets of in the ear, the thick ones on batteries, and they were very uncomfortable. she used to have some days where she would not wear them and I would not talk to her for the entire day because she could not hear me. So, it was frustrating. Then, my daughter went to CES last year and she had mentioned Eargo, and then she went back this year and said that she tried them and were great. And we went ahead and bit the bullet.

My advice: Never buy anything as important and expensive as this online. I have been wearing behind the ear hearing aids for about 8 months, and wishing I could afford inside the ear aids. Eargos caught my attention. The salesperson assured me they would fix the issues I had with my current hearing aids, and that I would be best suited to the less expensive model, under $2,000 with my military discount. I sent a copy of my audiologist’s report and was told that, no, I would need the top of the line model after all. Okay, fine.

Eargo would take whatever the insurance paid for payment and no cash-out on my part. I’ve been quite impressed with every bit of communications, phone calls, concern, feedback that I get consistently on emails about how to take care of the equipment, and it’s been excellent. There was one fellow who was the initial caller for me. He took his time, he answered all my questions and he was very friendly. We were even able to talk freely in some other matters just for the fun of it. He called back within 10 minutes of when I put something on the internet about wanting to have some additional information. That was a pretty rapid response in my opinion.

I like the hearing aids. I don’t even feel them when they're in my ears. The last rep that I talked to was very nice and wanted to know how I felt about them. He wanted to know if I was having any problems. He explained to me what to do if I had a problem and if I needed some more supplies if anything got lost. He also explained to me how it works. Everybody was real nice. They're right there if you need anything. I felt more confident since wearing the hearing aids. The first time I wore them to church, they kinda rang. It was like when they buzz once in a while, but they're not doing that now, and I feel real comfortable wearing them. I hear so much better. I can hear the little conversations that my sisters have, so that’s kinda neat.

I had great difficulty understanding people in church services, in meetings, and even with one-on-one in like in a vehicle where there’s background noise. I don’t want to go through the routine of doing a hearing test because with technology, I don’t think it's necessary anymore. And Eargo did not require a hearing test for me. I don’t wanna deal with a local place here where they have a big fancy storefront and a lot of people working there because I know I’m paying for the service, not for the product.

I'm crazy about my Eargo hearing aids. Before, I missed a lot of things that people were saying in group and I missed a lot of things my kids were telling me from another room. If they were in the living room and I was in the kitchen then they said something, I couldn't quite make out what they said. So my brain, in the absence of adequate information, would just make stuff up. I've had this hearing loss feeling for almost five years and one day, my kid asked me what dust was made of and my response was, "Oh, stuffed tomatoes, I love those." While it was very funny, it really started to bother me. So, I'm a social worker and there was a woman telling a story one night about her departure from Syria and I could not hear her in spite of how close I got to her. I thought how awful it was that she was finally telling this terrible story and I was not actually able to hear it. And that was it for me.

Eargo had several things that made me wanna look at it. Plus, the cost was in-line with the quality. I liked the in-the-ear and the rechargeable hearing aids. I get feedback though when I pick up and answer the phone but other than that, it’s wonderful. I have moderate hearing loss and since having the hearing aids, I now understand what my wife is talking about.

An audiologist in Franklin, Tennessee recommended and gave me an Eargo demo pair to try. I was tested because my hearing was deficient, especially when there’s background noise at work and other places. Also, I have a grandchild, a little girl, who I couldn’t hear from a distance. A high pitch is my problem primarily. I knew from that appointment that I had to have frequency loss, which is typical for old men but a pain the rear. I got the over-the-ear hearing aids rather than in-ear because some of them really block you up bad. I’ve got friends who have had them. And the over-the-ear were a pain in the rear because they compete with your glasses. So, it’s a constant kind of a nuisance having your glasses sitting on top of the device itself. I just gave up and I took them back. They were like 8,000 bucks, which is no small sum.

I liked the technology and the size of the Eargo hearing aid, and not having it behind the ear hanging out. I wasn’t so concerned that you get to se it or not but it is a plus that you can’t see it. I got the Eargo Neo and it’s good. Some modification was done online with me. They gotta tone down some things a little bit. I talked to their office three times over the course of a year, and the woman I bought them through is gonna hang in there with me. She did a nice job. Then, I talked twice now with the doctor online and she was very helpful and answered my questions. So, they were excellent.

My hearing loss happened within my 20's. I worked at the Houston Intercontinental Airport, which is now the Bush Airport, and I didn’t always have access to the headphones to keep the jet engines from roaring. Over the years, I had hearing loss and it turns out that my hearing has actually gotten better, but I have a really weird body chemistry. I died for 15 minutes in 2012 because one of my heart valves disintegrated. I completely bled out and they refilled me with blood. We don’t even know if the blood that’s in me is mine or not. Mostly I made it, because blood cells die. But my blood cells aren’t even formed right and I take Warfarin and I’ve been HIV positive for 30 years. Those are just the base issues. I can’t even tell you all the side effects of it.

My aunt is 100 years old and has total hearing loss. When I saw Eargo in her retirement magazine, I thought I'd give it a try. I went with the NEO and she does well when the hearing aids are in. Its overall functionality and performance are very good. They're easy to use and the technology is amazing. It is expensive, but if it saves my ears and my aunt can hear, then it is worth it. Moreover, there is a good support system from Eargo. When Amber called, she sent a lot of information. I would recommend them especially for somebody in my aunt's situation.

I had a problem hearing high-pitched sounds and I would have to ask people what they said. I’m involved with a lot of different types of groups and I teach, and especially with students, when questions are asked, it gets a little embarrassing to say that I didn't hear what they said. I also serve in the courts as a mediator, so I have to listen carefully into the proceedings.

I have a really hard time with high tones. I can’t hear beeps and things like that. I had been looking at hearing aids through a healthcare and they were so expensive. So, I started searching online and looking for highest reviews for my type of hearing loss. I saw Eargo in an advertisement online and I went with the lowest ones, the $1,700 version. It's pretty decent. In crowded areas, now I don’t get all the background noise and things like that. So, it’s actually good if I’m in an area where there’s more than one person talking. I can actually focus on the person talking to me. I seem to be hearing the high tones better too. I don’t have to turn the TV up as loud, and I can actually hear my wife now. The team at Eargo were all very helpful as well. I’m pretty satisfied and very pleased so far. Everything’s been great.

I lost my hearing aid and I couldn't afford $5,000 or $6,000 new set of hearing aids since I'm still paying the cost for them. So the cost is my reason for choosing Eargo hearing aids. I've had it before Christmas. It works pretty well when it's on the right environment. But I'm having a problem with the right hearing aid when changing the environment and it happens every now and then. I thought that if you put your hand over the speaker portion, it would change the environment. It has changed a couple of times but I'm having problems getting it now. I also get the high voice tones but the regular voice tones may be missing.

My Eargo helps a lot. Most of my hearing is on the right ear. I can hear a little, but when I listen, my main ear is the left ear. I can hear and communicate. I can hear people from behind me and from distance. It's a really good product and better than Miracle-Ear and Beltone. Beltone was terrible and charged me so much. Also, you can't see the Eargo and almost nobody knows that I'm wearing them, and you don't need any batteries.

When I originally saw Eargo's advertisement online, I checked it out and I went on their trial. When I first tried it, I was under the impression that it was 500 bucks, whereas when I finally talked to someone, they said that it was $500 off. But so far, the hearing aids have been working out well. It has a little feedback on it, but they sent me some new earbuds for the tips.

I have had my Eargo Neos since late August of 2019. Initially they were awesome, then a couple weeks later the problems started. Long and short the charger was defective requiring warranty replacement. Then shortly thereafter the right earbud refused to connect reliably to the charger, again requiring replacement. Now the replaced right bud is suffering from the same problem a few months later.

Don't order anything from Eargo, their customer service is terrible!! I ordered Eargo Neo for USD 2363 on 17 Dec 2019 and the delivery date showing on their website was 20 Dec 2019. Till now I didn't receive my order, the money has already been debited from my credit card. I've sent so many emails to their support team since 20 Dec, nobody is replying!! My order number is **.

I love my Eargo Neo hearing aids. It’s been a couple of weeks now since I've had them and things are working out good. They’re easy to use and I can hear things a lot better with it, especially the human voice. They’re not perfect. They squeal when you put them in but then they settle down, which is normal. The Eargo team answered my questions and told me what my insurance would cover and all that kinda stuff. It was good experience. They also made a new one, the HiFi, which I just ordered.

First I strongly have to question the 5 star reviews. I have had Eargo's for less than 2 years and the right one has died, I mean dead, 100% dead. They were great when they worked and I could not have been more pleased. After a few months I started having problems and Eargo replaced first one, then the other then both. These are very high maintenance but very doable. The problem is they just don't last.

I had to replace both right and left hearing aids before the expiration of the one-year warranty period. The last replacement occurred one month before the end of the warranty expired. Unfortunately, that hearing aid lasted only three months. Now, they want to charge me $400 on top of the original $2,400 I paid them when I bought the product. They want to blame me for not cleaning them properly, etc. However, I clean them every night thoroughly but believe the product is faulty and not durable. They are too labor intensive to take care of, far beyond the care needed for other hearing aids. I knew the warranty was but for one year. However, I believed their sales pitch that they should last over two years or 1000 charges. Now, I am arguing with them to replace the replacement hearing aid but feel as though they couldn't care less an are insisting on another $400. My fear with this is that it is a crap shoot and a new one may also last only three more months.

I purchased the Neo Eargo about three months ago. I am mostly happy with the device. However I now see they have frequent promotions and I paid $500 too much. I RECOMMEND WAITING TO PURCHASE until the next promotion.

I purchased a pair of Eargo Max hearing aids about 15 months ago. I had to have one replaced after about 5 months. Now after only 15 Months they won't charge properly and the right ear doesn't work at all. The method for adjusting the program is very poorly executed. The program changes when you touch the device to adjust the position in your ear and then when you want to change programs by cupping your hand over your ear and pressing to create pressure nothing happens. Worst purchase I have ever made.

I’ve tried three or four different kinds, and they were junk. I got a pair of $4,00 hearing aid one time from a company and they were supposed to be good. But I’d drive my truck and I couldn’t even stand to be in the truck with them. They were so loud and irritating. They were gonna give me a headache. But Eargo is good. I love them. I had a lot of ringing in the ear, and I couldn’t hear some of the sounds. But now, I can hear. I don’t wear them everyday. When I took out the pair that I got for $4,000, I was like deaf. It was like I couldn’t hear anything. When I put my Eargo in, I can wear them all day long and I can take them out, and it seems like it is helping my ear. It seems like it is starting to get better.

I can hear with my Eargo very well and it helps me. However, when I'm watching TV and the sound changes, like if one channel is loud and one channel is low, I have to readjust all the time, and it's not fun. I'm just not happy with hearing aids.

This company comes on strong with hip lingo and acting all-in on customer service. My devices quit working after about a month. Called to request refund. Received a hard sell to try another pair. Received those, gave it 6 months as I was told to do, now trying to return them, and am told it's too late. The devices are poor amplifiers that will transmit certain sounds a bit better (turn signals in your car, for instance) but do not improve conversation, which is what I needed. The company is full of Glee without any serious concern for purchasers, and a poor warranty. They do not stand 100% behind the product because it is a poor product. Also, charging device is awful. Much jiggling and repositioning of the devices to get the charging started. My advice is go elsewhere for a decent product.

My son’s father-in-law went with Eargo, and even though they were a little expensive related to those advertised today, we took his advice because he likes them. The hearing aids are comfortable and one ear works great but I can’t change the programs in the other ear. I talked to the customer service department and the guy talked about cleaning. I’m pretty scrupled it was about cleaning the thing, though. So, I then talked to another young lady, and she said I should change something. I’m gonna do that today and if I’m unsuccessful with her recommended solution, I’m going to call her back. Also, I’m gonna need some advice about the volume because I don’t think it suits my needs. But so far, everybody has been very responsive. Plus, the booklet that comes with the Eargo is straightforward and well written.

I could not be more pleased. Ordered the Eargo Neo over the phone, the CSR was extremely helpful, thorough and very nice. Patiently answered all of my questions, kept in touch with me through out the process. I had them in my hands within 6 days, start to finish. Watched all the help videos, glad I did, I was ready to use them right out of the box. They work exactly as described. This is the third hearing aids that I have had in my life, first was prescribed by MD, second by Audiologist in office setting and now these. These Eargo Neos work better than the first two combined.

Purchased during initial market introduction. Did keep the items but the right one quit during the first 1 year and the left quit during the first year and it quit again 5 days after warranty had expired... Now it is $360.00 every time they fail so at the current failure rate it won't take long to have the cost of a new pair every 18 months, they are ripping people off. I had a pair of Miracle-Ear aids for 9 years and they are still working and never failed.

Updated on 10/11/2019: In a previous conversation, I advised you that Gerald the sales rep. did not disclose there was a $100 returning fee. You responded, after review of the recorded conversation that I was correct and a complete refund would be provided. In spite of your acknowledgment, I did not receive a full refund. Please attend to providing the remainder of the refund ASAP. I'm getting tired of your lethargic process and I'm ready to file a complaint with the Better Business Bureau.

I have partial hearing loss. I looked into a few other hearing aids but I wasn’t too satisfied with them. I decided to but from Eargo and I really like the Eargo Plus' discreetness. It goes into the ear canal and I’m impressed with the clarity. The Eargo team has been excellent as well and everybody has been very cooperative. At one point, I thought I was having a problem with the hearing aid because something was showing red in the charger. They called me back in a timely fashion and I was very impressed. It’s the customer service that makes you wanna stay with the company.

I was having some hearing difficulties, so I started doing some research on different types of aids. I didn’t wanna go to the hearing aid people because they were terribly overpriced, and they were taking advantage of senior citizens. So, I wanted to do it outside of that system and I started looking at the different things that were available. And so, I chose Eargo. I got the middle style which was right for me. Then, when this one fails, I’ll probably go to the next one up and get a discount on the next set. The batteries are built-in and they told me it only lasts about three years but it has been working good. One day I took them out of the little charger, and put it in my ears, and they wouldn’t activate. They told me to take it out and get a little alcohol on a cloth, and then wipe off the little contacts for the chargers. It probably wasn’t making good contact and didn’t charge up overnight when I charged it.

I was contacted a couple of different times by the reps from Eargo and they were great and very helpful. I figured a new version should be an improvement of others and I got the newest model. I spent $10,000 in two other sets of hearing aids but these are a lot cheaper and the quality is great.

My hearing loss wasn't bad if people talked slower. I was having difficulties with a lot of the younger generation. They talk so rapidly. Also, when I'm in a group, the background noise bothered me. Then if somebody starts to talk to me, I'm trying to figure out who or what they're talking about and I'd say, "What?" My wife would finish my conversation and then she would help me. With her gone, I don't have that help anymore. I decided to get the hearing aids and I liked the idea. The one I had before was just a microphone or a speaker system, and it didn't do what I wanted. It sat on the back of the ear and had a battery. I'm 88 years old and putting the batteries in for the thing was difficult.

I had 60% hearing loss on the left and maybe 30% on the right. Eargo offered a free trial, and from the research I did from watching the videos and listening to other people’s testimonies, the hearing aids were easy to hide. With my job, it’s one of those things that we think we’re invisible anyway, so we sure as hell don’t wanna show any signs of not being. I got a hearing aid that is one of their best, and it’s 2,500 bucks. The only problem I had, and I noticed that it was a complaint with other customers too, is changing the programs. I only got to wear the Eargos in the time I had them three times. I called the young lady, Megan, and she helped me adjust them and clean them out only after the second time I used them. And for a couple of hours, I noticed a big difference.

Before contacting Eargo, I didn't hear half the tones that exist. People would talk to me and I couldn't understand them. I thought they were mumbling but it turned out I couldn't hear. I purchased Eargo's best hearing aids, the Neo model and they have been well worth the money. While they have some limitations, they work great. When I wear my Neo hearing aids, I can understand people perfectly.

My hearing loss was bad. I was seeing so much on Eargo and reading about it so much, and I thought, “Why not try something?” So, I did, and they were really good. I got hearing aids that go in the ear and I don’t have trouble with it at all with it moving around. It's nice to be able to hear again. I haven't been hearing all the words lately in a song or anything and now, I can hear all of that again. It's wonderful. Everybody at Eargo has been really nice. They've helped in everything I needed. I couldn’t be any happier with Eargo. It's an easy thing, and I don’t have to bother with all that battery stuff.

I found some information about Eargo on the internet and then I researched it, and it sounded like it was a better opportunity. Their customer service has been very good. I had another set of hearing aids before and I like the ones I got from Eargo much better. Also, it has greater value compared to Miracle Ear. Everything’s working fine right now.

Liked them at first and customer service was great. About 6 mos. after purchase both went out about a week apart. They sent a rebuilt pair and they worked fine for about 6mos. then one went out. After that they wouldn't stand behind them but offered a discount. Not too happy with my experience. Purchased a name brand pair from Costco for about $500 more. They have been fine for a year + they have a 3 year warranty and was tested free by a Dr. of Audiology.

I had moderate to a little more than moderate hearing loss before I went to Eargo. I liked Eargo's price and I had a very thorough experience with their rep. The hearing aids are functioning pretty good. Overall, my experience has been excellent. I never thought I was that bad at hearing, but my family has definitely noticed a difference since I had the hearing aids.

I have hearing loss in the high frequency ranges. And when I came across Eargo online, it sounded like it was the way to go because that was the only area that I needed to open hearing. I got the Neo and I started with a bottom one and then gradually moved up through their 40-day trial period. The Eargo team has been very friendly and they tried to help me with everything. I called them once to have range four on them cut down in frequency a little bit. They've been very good about that. The neatest thing about the hearing aids is the fact that they're in my ears and people don't even realize that I am wearing hearing aids.

I have gone through a face to face audiology test (with an independent audiologist) that indicated that my hearing loss was severe/profound, therefore beyond the range of EARGO aids. I have returned the aids and received the refund without any problems. I'm very satisfied with the company trustworthiness and respect for customers so I'm upgrading my review to 4 stars. My only disappointment is that the aids could not help my level of hearing loss.

The Eargo hearing aids are very small and very neat. The company presented it so very effectively and they were sort of invisible in action. I got the most expensive one which is the Neo but I returned them for a refund. The main reason was the problem with comfort. The audiologist at Eargo was an extremely helpful person. When I said that I've had discomfort particularly in the left ear, she immediately asked if I ever had surgery affecting that ear. And that was really the problem. The answer is yes to that question so she obviously knew her business. She helped me try various ways in which I might be able to continue to use the Eargos without discomfort. She certainly made it much better but in the end, there was still some residual discomfort, and I didn't really want to handle that.

I purchased my Eargos in Feb 2018 for about $2500 and after working thru the issues with their staff I was very happy. However, shortly thereafter I began having problems with the charger, then the individual devices such as battery charger not lasting thru the morning. They send me new chargers, some new devices and even new kits with all the attachments. These all worked for a while, then the same things happened again. The warranty ran out a few months back and even with the latest replacements they sent a little after the warranty expired, the same thing happened again.

Eargo is great. I spent a number of months before I ordered them and I did a lot of research. I actually went to one of their locations in a Macy’s store in New York City and tried the live devices. They sent me their sample devices which are non-working, but I wore them quite a while for fit and comfort. It probably was a four-month process before I actually made a purchase. I’m pretty analytic so I wanted to make sure it was gonna be the right thing to do.

My experience with Eargo has been great. I had a 26-year career of flying in the army so I do have a hearing loss in the high frequencies. I had Eargo's earlier product, and when they went to the most recent version, I upgraded. I like the latest generation much better than the one I first purchased. It’s fairly priced, too. I was happy that I didn’t have to go see a physician which I didn’t think I needed. And I doubled my warranty in negotiating the price, but I hadn’t had any problem with the first versions that I had so I don’t think I’ll have any problem with this. I tried to convince my brother that Eargo would be a good thing.

I liked Eargo's design. It doesn’t look like I'm wearing them. I have the Eargo Plus and the performance is very good. It's great value for the cost and the technology is great. Also, the team at Eargo is very prompt and very courteous.

My Eargo hearing aid is excellent. We've had two of the major brands including Starkey and the Eargo outperforms them, hands down. It has made my hearing better and communicating with people has been easier. Also, their customer service is great and the reps were all very knowledgeable. Nobody told me anything that wasn't true and they did what they said. They delivered when they said they would and the person that we talked to over the last few weeks had been really good.

I have a very mild hearing loss and I went with Eargo because of the size of the ear piece. Everything is good with them but the problem that I have is if I’m in my car with the windows down, the wind will change the volume of it. I’m an electrician and if I’m on a job site with banging or something’s going on or if I’m hitting something with a hammer, that changes the volume to a loud sound so that’s kind of annoying. And right now, we’re still trying to get the right fit for my ear. My canals might be small from what I’m getting from them now because of the little cushion piece that goes on it. We can’t seem to get that to fit right.

A friend of mine had Eargo and he liked it. I have mild hearing so I contacted Eargo. I got the most expensive hearing aid and it seemed better than the others. And also, there was a special deal being offered. But the quality is not as good as I had expected. I'm gonna keep them, but I put them on in the restaurant yesterday and all the background noise was really deafening, so I could barely hear the people at the table. The hearing aid is okay, but it's a little tinny sounding. But I understand I can make an appointment with their audiologist and then adjust it. The people at Eargo were very pleasant.

I like the fact that the Eargo hearing aids were totally inside the ear. And when I called them, they were extremely helpful. I went with their high end model, Eargo Neo. I was finished with Kevin fairly soon, and then I started working with Amber, who was the audiologist, and she was really good. So after you get the sales done, they get you settled in an audiologist that's assigned to you. And they talk to you and you can ask them questions, they ask you about how it is. When I was about three weeks into it, the right ear thing went bad. And we went through a little debugging and we couldn't fix it, so they sent me a new one no charge.

It’s a little tricky sitting the Eargo hearing aids into the charger. This morning, when I took them out of the charger, I got the impression that one of them charged and the other one didn’t. Maybe I didn’t fit them correctly. But I’m getting the hang of it. I tried another hearing aid first that was less expensive. It was the MDHearingAid, which was $199. And it was recommended in an advertisement in the AARP magazine, so I took a chance. But I was not happy at all with it. It doesn’t fit well and it was too hard to get it into place. It wasn’t worth it. The other thing I tried was MiracleEar for one of their free evaluations. And they told me that my hearing was absolutely dreadful with a capital D, and they wanted to sell me their hearing aid for $6,500, and I said, “What?” And they said, “Well, that’s all right. We’ll finance it for you.” And I said, “My hearing is not that bad.”

I started wearing hearing aids six years ago. I've spent $4,500. Three years later I had to spend $4,500 again. And then, I had two heart attacks and my hearing aids went out. So, all of a sudden, I'm having to spend a ton of money. I was trying to find a hearing aid that didn’t cost me $4,500. The hearing aids Eargo sent me was good. I had Eargo for about three weeks, and they determined that my hearing loss was outside of their parameters. They gave me a refund and I sent the hearing aids back. The customer service was fantastic. They are behind their product and I'm happy with that.

I have partial hearing loss, and at age 52, I find it embarrassing to wear hearing aids. I looked for one that is very invisible since I didn't want anybody to see them and when I googled hearing aids, Eargo came up. I then looked at the reviews and they were all really good. I went for the highest model they had and their top-notch team helped me. I've had a good experience with them. I felt like the initial lady I visited with was very sympathetic to my hearing loss and then, the audiologist who called was more than willing to help in any way she could as well.

Eargo seemed like it was something that was more beneficial to me. I had hearing aids that the VA gave me but all those did was increase the volume of everything with noise. When I tried Eargo, it seemed like I hear what I wanna hear, not the volume of everything around me. It was very expensive, but I was willing to try something that would increase my hearing and I went with the Eargo Max.

I’m very pleased with Eargo and with everyone that I’ve dealt with so far. My interactions with the rep, Natalie, were excellent, and I’ve also had a couple of interactions with different people that have both been very positive. They were very responsive to my needs. I went with the Neo, which addressed my hearing needs the best. Although the price was an issue, the size and the ability to put it in my ear with nothing showing was a big positive. I have mild to moderate hearing loss and I had trouble understanding some people talking, but I don’t find that to be a problem now. I wear my hearing aids for about 8 to 12 hours a day and it's excellent. I’m very satisfied with my Eargo experience and I would certainly choose them again.

I got the Eargo Neo as it was the best they had to offer. I'm still in the trial period. But so far, I like it. The customer service they have is excellent, with their knowledge of the product and their ability to answer my questions and concerns. However, a lot of their instructional material, is online. They give you the various links, and people who use the product may not be as computer-savvy as someone who's younger. And younger people are not using this product for the most part. This is a product that appeals to someone who has hearing loss, which is usually found in the senior citizen set. So, my suggestion would be that they print up some of this material and send it to customers.

I have moderate hearing loss and it has affected me in my job. I could not sit in meetings and things like that and be able to participate. I like Eargo's new technology they had come out with and them being recognized by a magazine that rated them as a top new invention coming out. I liked that and the idea of the in-the-ear system.

I first went to Miracle-Ear and they gave me a ridiculous price. Then, I went online and saw Eargo. It was totally different. They have a much cheaper price and I didn’t have to have it behind my ear, so I was very excited to hear that. I went with the Neo which was supposed to be the best model and it has been great so far. It's helping me and I hear better. Also, everything was very professional. I was really happy and I would recommend Eargo to anybody else. It’s very good quality at a pretty good cost.

I was not able to pick up the fine tunes in conversation. I'd lose letters and not understand words. I searched around and felt that Eargo checked off all the boxes that I was looking for. I got the Neo, the expensive one, as I like going with the latest and greatest and didn’t consider price. I only considered what I felt was right for me. I love the devices. I returned them though and Eargo should receive them today.

I had about 70% hearing loss and I've had hearing aids before, but I lost one of them one day when I was out recreating. I wear glasses and I'm an active guy, so I wanted to go with in-the-ear hearing aids. I was investigating the options and I chose Eargo, but unfortunately, I have very small ear canals and I didn't realize how small until I tried to put something in them. I had to return the hearing aids but when I had them, I liked the clarity and because I've had behind-the-ear hearing aids, I also liked the directionality. One of the things I really appreciated is I could tell where sounds came from, like if the noise came from behind.

Although my brain was adjusting to my hearing loss and I wasn't that aware of it, it was annoying to everyone around me. Now that I’ve gotten the Eargo devices, an amazing amount of sound is back and it has been exciting to hear it. My first episode was when I was putting the hearing aids in, adjusting them, studying my manual, and going over everything. Then I walked outside and there was this huge oak tree in my front yard. For a second, at the top of the tree, the wind was rustling the leaves and I could hear it clearly. It was amazing because I hadn’t noticed it before I used Eargo. It was one of those, “Aha,” moments and it was really cool.

My audiologist said that I had partial hearing loss. I could hear, but if I wasn’t paying close attention, I might not get the message correctly. I had Nanos before and it kept falling out of my ear. My interaction with Eargo's rep was absolutely excellent. I liked her. She was very good. Plus, I enjoyed my conversations with everyone I’ve spoken to there.

I struggled to hear and even driving my truck or in my house, there were faint noises that I didn’t hear. I also listen to the radio, my computer and my phone a lot lower. So far, my Eargo hearing aids are doing well but we're struggling with my right ear. My canal is a little bit different and I was fighting that. I figured out in the last couple of days a different way to put it in. It doesn't set in as nice as my left ear does, but it seems to be working good now.

My experience with Eargo so far has been nothing but fantastic. I have selective hearing. I had my hearing tested and I have a very slight loss when it comes to female voices and certain letter combinations. I saw some information about Eargo and I did due diligence. Their product sounded like a wonderful thing and so I bought it.

I like that you can't see the Eargo hearing aids. A lot of my friends at my age say, "You got hearing aids?" If you don't pull it out and show them one, they'll never know, which is a definite plus for Eargo. I also like that it's rechargeable and easy to use. The price is important, too. I have the Eargo Max which is the middle type. The bottom one had too much noise. The newest one is the Neo and though I'm a tech guy, I don't want another app and I don't feel the need to adjust it that much. The Neo seems to be too much.

After a lot of research, I decided to purchase Eargo Plus aids in December 2017. They are packaged well and were comfortable to wear. They greatly improved my hearing. However, problems began quickly. Within three months, the right aid had a very low volume. Still under warranty, so cross shipped for a replacement unit. Few months later, left unit had the same problem. Again, replaced under warranty. Each aid failed two more times within the warranty period and were replaced. Charger failed and was replaced under warranty once.

I had hearing aids before I contacted Eargo but I wasn't completely satisfied with those. Eargo's reps bent over backwards to help me and make sure that I was satisfied. I then got their Plus hearing aids because they set into the ear and didn't block, whereas with the other hearing aids, I could hear myself more than I could hear other people. Having Eargo now, I can hear better and I don't get the feedback that I did with my other ones. It's a good product. I also like the idea of being able to charge them rather than to put batteries on them all the time. Plus, it's about 1,500 cheaper than my other hearing aids.

I'm on my 3rd pair in 55 days. When they work I like them. The first pair the battery charger went bad. The second pair, one unit had a clicking noise that started when you first put them in and eventually stopped. I'm hoping the 3rd pair lasts longer.

My husband read about Eargo and it seemed like an easier approach than having to go through a doctor's office, which I had done before, and I didn't like the product. The Eargo was smaller and it has no batteries. Its quality is totally worth the cost, too. The only thing is that they kept slipping out a little bit, but they didn't ever fall out and they didn't stay logged in. The second pair I tried stayed in a little better. It has a shorter body to it. I would've kept them if they would've worked.

I love Eargo. Before contacting them, it has been eight years of frustration from my partial hearing loss. I have had three audiologist and hearing aids made by another company. I saw Eargo's ad on the tennis channel and they looked like they might work. I had a device similar that goes all the way into the ear canal once before, but I couldn't stand it because I could hear myself chew. This Eargo was designed with these little feathers on the sides, not solid, and I thought maybe that would get rid of the chewing noise, and I don't hear myself chew.

A friend of mine told me about Eargo and I did some research online and decided to give them a try. I like the size of it and the reps all did a very good job when I dealt with them. I wasn’t sold on them until I got the chance to try them. With the other hearing devices, you can hear the amplified sound but you can’t tell which direction it’s coming from. With the way Eargo is made, I can determine the direction.

I wasn't hearing well and I wasn't understanding what people were saying. I have a friend who has Eargo and seems to like it. I got the Neo from Eargo and I'm still getting used to it and how to get them in and out easily. It's good. I'm hearing the highest more than I did before. Eargo's reps were fine. Jennifer spoke to me and she was very helpful and very nice. And with its quality, I'd rate Eargo very high. I hear a lot better with them. I'm really comfortable about the way they go in your ear.

I first chose Nano because they were cheap, but they were not worth what the little bit that we paid for them. We ended up sending them back because they were so horrible. I saw Eargo and it just sounded so right, because it’s like my husband could get air around the little filament in there and it’s a whole different ball game. He didn’t hear a lot of sounds. We could not carry on a conversation. He basically lives in a silent world and was not himself. He’s a new person since he started using the Eargo.

I purchased the Eargo Max hearing aids one year ago. I am pleased with them, but very concerned that the right Eargo has now been replaced 3 times. That means it has lasted about 4 months each time. Now that my warranty has run out, I am afraid I will have to pay for a replacement in 4 months.

I have moderate hearing loss. I was unhappy with the fit of the first hearing aid that I tried. I chose Eargo as my second and it made very little improvement for me. I chose the Eargo hearing aid model based on the conversations I had with Eargo and the recommendations. It seemed like it would fit for me. But one of the things that the hearing-aid industry has convinced people about is that hearing aids are gonna help with tinnitus and I believe it's a line of ** just to sell hearing aids because the explanation they give is nonsensical. Over the period of time that I've worn them a couple months, trying to figure out if it is gonna make a difference to me, it has done absolutely nothing. Funny enough, I talked to a buddy of mine who has had hearing aids for 20 years and his tinnitus has not changed one bit.

I could hear things but it's not real good. When I would go with my boys, we would be sitting beside each other and they would hear something and I wouldn't. The first hearing aid company I went to was a mom-and-pop type of operation. They got two hearing aids at $1,500 each. Then I went to Miracle-Ear for a better product. They were expensive. Then they went to a modern one. I got those and I lost one. I had to buy the other one, and I was a little upset 'cause I spent $6,000 for those two. I had to get a loan to do that. So I started checking out different products in the magazines, and I got the ones that were battery type. You just charge them in but they were kinda huge. All of them were the type that you fit over your ear and that's why I lost one and have all kinds of trouble with them.

I had a significant hearing loss in my right ear and a mild to moderate hearing loss in my left ear. I’ve tried a hearing aid company that I had tried different models with me, the behind-the-ear which I absolutely despised. I had seen advertisements online for Eargo and the award that they had won. So, I started up by getting the non-functional pair of the original. When the time became right for me to monetarily afford them, I bought them and I’m extremely happy. I’ve noticed the big difference in my hearing. I went with the Eargo Neo for a couple of reasons. I’m a retired military so they gave me a discount. That was very nice. And I thought it would probably be in my best interest to get whatever is the newest model if I’m gonna spend the money.

I had ordered a sample from Eargo before. They had sent me the sample but it was just the ones that went into ear. There was no electric thing with them. I tried them but later on, I went and got the ones behind the ear. I didn't like them 'cause I want the ones in the ear and I had to use them in a battery. I had tried Eargo before and thought I'd go ahead and get them. The customer service team at Eargo has been wonderful. They were courteous, asked some more questions and kept checking up on me. Eargo works for us. I can hear my preacher and my son's school teacher better. To anybody that needs hearing aids, get Eargo 'cause what I found out is they're the best. It's worth spending your money on.

Initially my Eargo hearing aids was good. But within the first week, one of the hearing aids broke. Also if there’s a crowd and background talking, I can’t hear well with the hearing aids. I have the volume of the TV high. But Eargo was very responsive to my needs. Glenn was very informative. He was the first person that I dealt with and I was happy with the way he dealt with me. Other than that, also Jim, who they transferred me to when I had the problem, was willing to give me, free of charge, an upgrade. But like my wife and I discussed, what’s the value of that? If the system broke in the first week, what reliability would I have? So that’s why we decided to send it back. $1,700 was a lot of money, but it turned out that it was worthwhile at that point. Eargo is not bad, just make sure that the product works because I’m not happy with the product itself.

I bought the Eargo Plus almost a year ago. The ear fibers were too small and they only make two sizes. I called and asked for a larger size and was told, "Sorry. That's all we have". Then they came out with the new flat fibers. I called again and asked for a set of those, and again, "Sorry. They only come with the new Eargo". Come on. I buy a $2,000 set of hearing aids and they can't sent me 25 cents worth of flat fibers. I cannot wear them, they fall out of my ear and they are worthless, just like their service department.

The Eargo hearing aids is invisible. I got the best one they had and so far, so good. Once I talked to audiologist and she told me how to adjust those hearing inserts, it made a big difference. Renee was excellent. She didn't hurry and was on point. She sent me the stuff that I needed as far as online and gave me great ideas on how to make them fit. I've got a very small canal in the left ear and that was becoming very problematic with that left one. And she pretty much tried to help me solve that problem. The hearing aid is pricey, but the quality of the product is very high. It brings in conversations better. And I hear better what's around me.

I have a mild to moderate hearing loss and I experience difficulty in noisy environments or conversations. The Neo was the latest and greatest of a rapidly evolving technology, and I saw a Youtube video where someone was happy with it. The device is small and purchasing it is quite simple. The reps were great in every dimension. They were easy to get a hold of, helpful, responsive, and cheerful. They were also detailed like a lot of videos I watched online before I bought the device. I talked to an audiologist and she was extraordinarily knowledgeable.

I’ve had two other hearing aid companies and was not satisfied so I went online and took a chance on Eargo, never hearing about them. I just wanted to try them out because they had a 45-day return policy. I wanted to get the best one they had and used the Eargo Neo. It functions well. The only problem I have is my left hearing aids as I’m not able to get it in perfect. The right one goes in all the way perfect with no problem. I’ve talked to their people four times, we’ve tried different things, and no one was able to tell me how to get it in all the way. When I go to a city that sell them retail, I’m gonna go to one of those places to see if I can get it fitted right. Overall, my hearing is better with Eargo. Since having it, I don’t have to say HUH as often.

I'm a male in my 50’s and my hearing was deteriorating especially in the higher frequencies. I came across Eargo and it was really a big improvement to hear those mid frequencies and higher frequencies again. The service that I got, especially from my audiologist, Jen, was exceptional. She was terrific. One of the main reasons that I got the hearing aid was the invisibility or near invisibility. I always thought that a hearing aid is something that you wear behind the ears and something that is visible, and that’s still some kind of the stigma. That was a big improvement for me. The other thing was even though they're in the ear, they do not have the problem of occlusion because they are so small. I was able to still hear the lower frequencies in the natural way as the sound would just travel easily along the Eargo devices and reach the hearing. They're extremely light, so you barely notice it.

I spoke with an Eargo rep and they are sending me a new charger. I am very happy with the company's response to my issue.

The experience with Eargo is 100% positive. Prior to trying Eargo, I had had hearing aids which I didn’t like. I would never wear them. They were very uncomfortable and everything is muted. I had the ones that used to sit behind the ear with the wire that went in. I didn’t like the way they looked. I felt old. I couldn’t wear my glasses with them without the glasses falling off. Then I saw an ad for the Eargo hearing aids. They sent me the sample and I thought they were worth a shot 'cause I hadn’t seen anything else that was really hidden. You don’t even notice that you have them. So, that’s my reason for going with Eargo. The fact that their sales team was as wonderful as they were was also a big key in going with them. I didn't work with anybody that was nasty, not a soul. Everybody was perfect. They called back.

In the last two to three years, I've had noticeable hearing loss. I'm still working but then for certain people's voices as well as the high-pitched voices of the two granddaughters that I'm raising at home, I'm having trouble understanding those. Previously, I bought a set of magnetic hearing aids and I wasn't very pleased with them. When I would get into a situation where I needed to hear, I would put them on, but the sound was so distorted. With my Eargo Neo hearing aids, I put them in and I haven't looked back since. I've never bought anything that I was much morel pleased with. Now, I can hear better and they're as close to natural hearing as I can imagine. Eargo is doing a perfect job. I've recommended them to others.

I'm an online shopper, and I stopped for Eargo's advertisement. It just seemed wonderful. I wanted a chargeable and small one with no wires outside the ear. I thought I’d love the Eargo hearing aids, and I loved everything about them. They are the most ingenious things I've ever seen. I even loved the little note pad or the little booklet that they sent. The service provided by the team was super. It was better than any product I've ever purchased. They were so nice and so helpful. I live in an assisted living place and I've told everybody about them. The hearing aids were a wonderful bargain, too. People in here have paid as much as $7,000 for their hearing aids.

I read all of Eargo's materials online and watched all their videos, even how to clean them. I also looked at some of their customer responses and made my decision. I looked at some others that were cheaper, but I liked the way the Eargo system was set up. Plus I could use them on my insurance, whereas with the others, I could not. While I was getting the hearing aids fitted, I had to try a couple of different ends. My wife was fine but with me, it took some different ones so they would fit properly. Their service was outstanding. I got the Neo as I like the smallness of it, and it seemed easy to take care of. I’d always had the kind that fit on the back of the ear, but they get in the way of my glasses. I just ordered the earbuds a day ago and they’re already here today. Now we can hear better. You can’t see them and they fit comfortably. Plus they don’t rub your ears.

Updated on 05/24/2019: I called customer service and as suspected they were of no help! Said they’re almost a month out of warranty so all they could do was sell me another replacement hearing aid for $395!!! Like I said. $2500 for something that last 13 months is a huge waste of money. Cannot recommend buying these unless who I want to keep buying them!

My partial hearing loss in my left ear was pretty profound. I decided on Eargo and found that their customer service was very good on the phone. I got my questions answered and I viewed the usage of the hearing aids as a trial. If they worked, I’ll keep them. If not, I could send them back. So, the guarantee was reassuring. The rep whom I worked with was very cordial and knowledgeable. She called me back two or three days after I made the first inquiry and told me that she had two problems getting the samples that they were gonna send me. She said that there was a backorder. Still, she answered my questions beautifully. I got an Eargo Neo and I found them to be well-engineered. The functionality and performance of the hearing aid have been very good. They're easy to understand, use and adjust. With my Eargo, I can hear better and conversations are clearer when they were muffled before.

Hearing loss is something that creeps up on you and you never really realize how bad it is until you have it restored. I do annual hearing audiograms because of the job I have and this year, they told me I had a significant shift in my right ear. My family had been telling me for some time that I needed to get hearing aids. I didn’t want something that was attached to the outside of my head, and I saw that Eargo’s went to your canal. I contacted them, brought up the sample and looked at it, then I ordered them and I picked them up.

I've had the Eargos now for about 50 days and my hearing is improved. I had other hearing aids before but they bothered me. They were over the ear hearing aids. Every time that I put my reading glasses on and took them off, I would get a screeching sound, and I do that about 100 times a day. They were also uncomfortable so I didn't like them. But if I didn't wear my hearing aids in a courtroom, I couldn't hear a damn thing because most of them are large noises. That was why I put up with my other hearing aids. The biggest difference with Eargo is that there's no noise if I put my glasses on or off. They seem to be quite convenient too. I can wear them three times as long as I can wear my other aids.

I liked the 45-day trial period with Eargo as it was trying to give me an opportunity to work with them so I can decide for sure. With my prior experience in purchasing hearing aids, I was deeply dissatisfied with the performance and the price. But my Eargo hearing aids have been highly favorable so far. I get regular phone calls from the otolaryngologist and the tech specialist. I get the time to check a genuine interest in having them work properly for me which they do. For the value, they’re half the price of the last set that I bought that didn’t work half as good. I’m very well pleased with Eargo.

I chose Eargo for several reasons - one was you can’t see them, one was the price point was right, one was the soft touch of the sales people. When they started contacting me, I told them I was not quite ready to make a decision. They left me alone for a month. They just called me enough to remind me. They didn’t try to hard sell me, and I like that.

I purchased Eargo hearing aids because a friend of mine told me about them, I was very happy with them for the first few months, then the charger quit working, then the right hearing aid quit working, both items were replaced although it took several weeks to get them, now the left hearing aid is not charging. Only last about one hour and they are not wanting to replace it, keep sending me ways to clean the charger and the hearing aid like I am a dummy or something. Not happy with them at all. Very disappointed in them, sorry I spent 2600 bucks and I am on Social Security.

My husband found Eargo online through an article that said they were one of the top-rated companies for hearing aids. He contacted them and talked to them a little bit, and we decided it was a good fit to try. I was not able to wear them right away due to other conditions I have, so we sent them back. We're waiting on the refund from them, but we’ve been notified that it’s being processed, so there shouldn’t be any difficulty with that. They were very cooperative and helpful in every other way. I would definitely recommend to someone else that could wear them.

I got partial hearing loss over time. I had other hearing aids and Eargo seems to be more suitable. Also, the price is comparable to high quality hearing aids. I was offered the Eargo Neo and these are in the ear so it works better than the hearing aids that I used to have which were behind the ear. Now, I could hear better.

I had difficulty in crowds, low talking people, and female voices. The background noise interfered. I went with Eargo's Neo. It is the newest and the best technology within Eargo. It may even be the best technology out there. It is smaller and longer charged. I like the engineering and the idea of not amplifying lower frequency sounds and letting them pass through passively. However, the prices of Eargo hearing aids aren't cheap. 2,500 bucks is still a lot of money, but when I talk to people, there is quite a difference.

Eargo's price swayed me into them and I have had the hearing aids for three weeks. The product works really well although I had one day where the right hearing aid did not charge overnight. I just recharged it and it's been working fine ever since. Yesterday, my left hearing aid was clicking on and off so I took it out. Again, I recharged it overnight and it has been working fine so far. I am a little worried about the quality and I hope they are gonna hold up. It is concerning as I'm having a couple of charging issues.

It was aggravating not hearing everything that I was supposed to hear. I work with automotive and there are sounds that people complain about. They would take you on a test drive and I would tell them I didn't hear anything. But they would hear something and it would get crazy. I had rigid hearing loss and it affected my ability to work and communicate at home. I've been married 40 years. It's not the time to start trying to break things up. But I never wore a hearing aid before and I did not wanna wear the ones that hang on the outside that make me look 90 years old. I called Eargo and the people were kind and really nice. They responded almost right away. They did not miss a phone call and they did not push me off. I got everything that I asked for, meeting within a timely manner, and we conducted business. I also received the product within a timely manner.

I lost about two bars of upper register hearing below the normal level about 10 years ago because I got a very bad sinus infection. I had to take a lot of antibiotics for several months. It's been stable since then. I have trouble hearing my husband sometimes because he has a very soft voice. I noticed at Christmas time that I was having trouble understanding children who are visiting us for Christmas. Their high-pitched voices were really hard for me to articulate the content. So, I went on a search for a hearing aid, and Eargos was recommended by a friend.

I've had severe hearing loss since I was 18. I saw Eargo on TV and their hearing aid looked great. It's invisible, rechargeable and fits my needs. With the style of hearing aid that I got from them, I came in at $1,500. That was the model that Eargo sent me and I just went with it. My hearing aid was wonderful and I loved it. I could hear things that I hadn't heard in 40 years.

They broke even before I finished paying them off. They didn't last a year. They sounded horrible. Complete waste of money and they don't stand behind their product. They are happy to finance you for two years, but if they break, they won't cover them. Garbage.

My hearing loss was bad and I couldn’t understand anybody in a crowd at all. The hearing loss is on both ears, but my left ear was worse than the right. I looked online and did some research. From what I read Eargo sounded very interesting so I tried them out. Their reps were great. Their customer service was the best that I've dealt with for a long time. I got the in-ear style hearing aid and it was a third-level one. In terms of price, there was not much difference between three and four. I might have gone with a four-level, but three would be plenty for what I had. The Eargo hearing aid made an unbelievable difference in my life and I love this thing. My hearing is 100% better than what it was and I can understand people. I had to switch to the more amplified piece that goes on it because some people talk softly and that’s hard for me to hear. But with that new amplified tip on there, it works really well.

I couldn’t hear the TV and couldn't hear anybody on my left side. I liked the price at Eargo and got the Max version. The hearing aid is working fine and I'm very happy with it. Their sales reps have been wonderful and I've had good interactions with them.

I couldn't hear if there are any background noises and female voices are soft and I had difficulty hearing them. I saw Eargo on the internet and looked at consumer reviews. I bought my first hearing aid from them a year ago. I used them and I loved them. But I left them in a hotel one night and when I realized, I called back and they were gone. I called Eargo to rebound and I bought another pair and they suggested going with the Max. I bought the Max and I like them really well.

I found Eargo online through a search for hearing aids and I went to the b8ta store in Santa Monica where I tried them out. I've had my hearing aids from them for almost six weeks. It's a very good product and it's cheaper. My hearing's better. Also, Eargo has very good consumer help and response.

I worked as a bartender and had problems hearing if there were crowds and loud noises. My wife was always complaining too as the TV had to be turned up a little bit too high. I had read about different hearing aid companies and Eargo seemed the one that was the most advanced. My hearing was not that traumatic where I figured that I had to go for the top-of-the-line. Eargo's reps were prompt and great. I got from them the basic hearing aid model, and this one seems to be doing the trick. It works out great and the nicest part about it is that it's undetectable. It's also comfortable. Once it's in, I forget about it. I'd recommend it to anybody.

I received an email from a Eargo hearing aid representative. My business as a business builder and coach and public speaker I need good clear hearing. I have been pleading with Eargo to address the fact that the Eargo Max I bought the batteries in the hearing aids will not stay charged a full day and they either need to be replaced, as I have had them a week and a half or so. I called them yesterday and the lady said yes they know I have an issue but they want me to buy a more expensive pair. Is this like bait and switch. She assured me I would hear from a manager today. It is almost 5:30 PM. They put people on the phone who cannot make a decision and when promised a manager to handle defective equipment they don't have the professionalism to keep a commitment. I have three speaking engagements next week, which I told them and they do not care I have to cancel these because of new defective equipment.

I've told other folks, Eargo has gotten me back into the conversation. And while Eargo is not cheap, it is less expensive in comparison to others. The quality is high as well. I selected this brand over other companies based on a review in a magazine that I respected and because they had a return policy. I felt comfortable talking to the sales rep and getting information from the company. It was completely no pressure. I first purchased the Plus, and now, I have the Neos. Both products are absolutely terrific. It's a life changer. I went with the only one they had at the time, which is in-the-ear. When I wear them, it's like not wearing them at all after they're in for a few minutes.

My man had partial hearing loss and when he got Eargo hearing aids, it helped him a lot. Our communication was so much better because I could stand back probably 10-foot from him and I could talk to him and he would know what I would be talking about. I ordered the hearing aids from Eargo’s website and navigating through it was good. He opted a hearing aid that goes inside the canal but he had a bit of difficulty keeping it there. The issue was getting it pushed into the ear that they would stay and if he moved around a bit, it would kinda come down. It could be due to the sizing. However, he just passed a couple of weeks ago. I have the hearing aids in the box and I could probably start using them when needed.

My hearing loss was partial. I had no trouble on the phone or with people. But I've had a test with an audiologist and discovered that the part of my hearing that is not there is the very high pitches. Apparently that's what this Eargo product is really good at so it was a good step. I chose Eargo because of their website, advertisement, feedback and response. Their customer service is very good. They have all the answers and are very good at explaining what the product is. I realized the product is not a hearing aid. But it has all the things I want. It's rechargeable and it's concealed. Unfortunately, really good hearing aids are not there yet. So we're waiting for that to evolve. In-ear hearing aids are not rechargeable. You have to deal with a battery thing. If you wear a behind-the-ear kind of box, those are rechargeable. So the technology that Eargo has is cutting edge.

Hearing loss is part of old age. I have partial hearing loss and since I liked Eargo's ads, I went with them. I have the Neo, which seemed to be the most advanced, and it does seem to function pretty good. But it might be a little bit better if I had a bit more customized hearing aid. I would like ones that match exactly what my hearing loss is all about. But the cost is fair and my interactions with the people at Eargo have been very good. They've seemed knowledgeable.

My Eargo hearing aids are wonderful. They have really made a difference. My hearing loss was mild to moderate. I didn't have so much trouble hearing people talk but I would frequently misunderstand the words. When someone would say "tree", I would think they said "three". Then when my husband would say something, I wouldn't hear all of that because one of his diseases causes him to be hoarse. I wouldn't hear it because it wouldn't be loud and clear enough.