Eargo Reviews

I have a problem with my left Eargo. It does not squeal when inserted and it will not change from Program 1. Eargo sent me information to try to solve the problem. Unfortunately it did not solve it. Since I am within the 2 year warranty period Eargo is sending me a new left Eargo. I am completely satisfied and happy with Eargo and its rapid and very professional customer response.

From the initial contact after my hearing test to receipt of the product and (unfortunately) not having hearing degradation to the extent the product was able to make a difference, Eargo staff have gone out of their way to a) make sure I had a pleasant buying experience and b) to understand why the product didn't work for me right now. Obviously I'm partially delighted I don't have the hearing loss I thought I did - and hope the day I do is far down the line. But I will certainly be back to buy Eargo when the time comes!

She was professional but friendly. Every time I have called her if she didn’t answer she got back to me right away. Didn’t have to wait long. She was very informative. Explained everything to me so that I could understand. She set my first appointment for my consultation. Thank you for allowing me to be able to stay in contact with her. Usually when you call a company you don’t get to speak to the same person and you have to explain yourself to several different people.

I purchased a set of Eargo hearing aids for my 93 year old father, who is very hard of hearing. They were not perfect, but working well enough. The support for the initial purchase and set up was good. However, we have tried everything, and one of the hearing aids does not work at all. I called support repeatedly. Each time, I was literally on hold for over 30 minutes, and then a recording said, "due to high volume we can not answer your call. Please email." I emailed numerous times. Finally, I received an email that a claim was opened. A week later I received an email that they would send a replacement. It has been weeks, and no replacement came. I tried emailing and calling again. No response. Really, really awful for my father, and a huge frustrating waste of time and money.

The Eargos are amazing. They are great. I hear things that I have not heard in years. They are easy to use and recharge. I usually put them in around 5:00 in the morning and take them out around 9:00 at night. It is great that they last my day out.

I am now on my 3rd failed EARGO. All had slightly different symptoms. All have failed now within the first 2 months from receipt. Understand 1 possibly. Failure rate of 3 is exceptionally high by any manufacturing component standard in this amount of time for higher end electronics??? Not acceptable by any means. Everything from this customer was followed to the letter with cleaning and troubleshooting. I have a background in electronics over 40 years. These components and QA associated with verification are highly suspect. So far certainly not at all dependable nor reliable.

I had a 3 year old pair of Eargo hearing aids that I left in a hotel room (truly a Senior Moment) and liked them so much, decided to replace them with new Eargos. I talked to Tanya, who described the differences between the Eargo models and suggested that I try the Eargo Neo HiFi hearing aids. She was very thorough, friendly and helpful, so I ordered them. My new Eargos (smaller than my old ones), arrived in 5 days, and after making sure they were fully charged, I put them in, and Wow, the sound, clarity and fit was amazing.

Going deaf is more terrible than I imagined. Everything becomes difficult. Now I know why older people get grumpier and grumpier. I've tried one other hearing aid - no help. More trouble not less. I'm new to Eargo but here are the positives: 1. I can barely feel them. 2. They do amplify the sound and suddenly I hear things I haven't heard for years. 3. There is a fix for too much sound... It's called mute. 4. You don't need anything but a hand that slaps you up along the side of your head (over your ear) to change from one program to the other... WOW is that brilliant. 5. For special features and help you have an audiologist as close as the phone and email. She can make program changes on the fly (it's like having a full self-driving Tesla parked inside your ears). I need time to adjust and see how best to work with them. Technology is good but you can't expect to have your 16 year old self back. Adapt and benefit as much as you can. I'm happy!

It is not Bluetooth so it cannot work with Iphones. It supposedly has an app for Iphone but mine Eargo Neo does not connect with the app now. I suppose it must due to the new release of Eargo Hi Fi. I don't want to upgrade to that because it is not worth the money.

I purchased an Eargo. Then tried to get their Mobile App to work with it. They told me I would have to pay them $300 to get the device to connect. Don't reward this company with your purchases. Go with a reputable company that stands behind their products.

I've only had my Eargos for a couple weeks, but I'm finding them to be far superior to the hearing aids, that I've used, previously. I like that they are totally in-the-ear, and that I don't have to change batteries every week. Also, not having to fiddle with a volume control switch is great. Yes, I would, and already have, recommend these hearing aids. Support personnel are top notch, A-one.

After trying other more expensive aids (testing them after hearing tests and audiologist recommendations) I began researching alternatives. Eargo was the only model that met my "reasonable person test" - in that the devices fit comfortably into the ear canal, are rechargeable and let ambient sound and air circulation into the ear while wearing them. I have only had my Eargos for a week, but I positively love them. They are comfortable to the point that I don't know they are in my ear. The sound is realistic and they are so easily adjustable. Lastly, they are easy to use and care for. The accompanying documentation and videos are wonderful and the support team is knowledgeable and helpful - always available. I am a very happy customer..

I bought Eargo Neo devices. Having had less than satisfactory experience with its predecessor, I decided that I would try a more advanced model. Silly me! The item arrived in the mail; I charged the devices overnight. The next day I put them on, and mid-day I started to get messages in my left ear that the battery of my left ear was out. This was clearly impossible. Then I started to hear "Level 2", which is what one normally hears only once, when one puts the device in one's ear. I called client services. The person on the other line hung up on me twice, mid-call. By the way, such advice as I was given before the call was abruptly terminated was useless. I am returning the devices and I want a refund.

Eargo Hearing Aids is definitely made by a Company that takes pride in its technology as well as its basic motto. Service after the sale. Eargo is with you every step of the way after the sale. This is a Company that cares about its customers. EarGo wants to make sure its customers gets the maximum Benefit from its products. Getting call backs from Annie ** is such a Help. Big Thanks EarGo. She was amazing. I LOVE MY EARGo.

I am 74 and a veteran. I've had hearing issues since 1968 but denied and adjusted to the issues. Since I found myself wanting to look at the person I was talking to I was probably reading lips to some degree. I've tried hearing aids before but found the reading glasses would hit the part of the hearing aid that's behind the ear. The Bluetooth connection was an issue especially since lots of people leave their phones in scanning mode.

Sandra's call came as scheduled and she patiently guided me through the process of wearing the earpiece. I feel confident with her help. I highly recommend EarGo if in need of Hearing device. It makes all the difference for me.

I’ve been wearing hearing aids since 2007. I purchased the new Eargo Neo HighFi system and I am so incredibly in awe at the clarity of sound, no feedback in your ear, no “paper crackling sound” just PERFECT SOUND. The aids fit perfectly in the ear canal and are hardly noticeable. They are easy to clean and to maintain, and the AWESOME customer service from the Eargo team is top notch.

They are very supportive, but I feel that the appliance doesn’t perform as well as advertised. The fact that it is rechargeable is a plus. The replacement parts are easily ordered. I was really hoping this would have been what I needed.

Phoned 1 800 615 9000, spoke to Rob in Nashville Tennessee. He was very polite. I requested Eargo Neo Hifi hearing aids are the product I wish to order. Rob proceeded to ask for information to complete the purchase. Professionally done.

The product arrived very quickly, was easy to use and very effective. When I had a problem it was taken care of in an easy and swift solution. I have and will recommend this product to all of my friends.

Have not received my hearing aids yet. Cant wait to receive them. They were very helpful in ordering them for me told me to call my insurance company to verify that I was covered. I would recommend Eargo to anybody that needs hearing aids.

Was able to get the hearing improvement right out of the box. The videos provided and the expert help received over the phone gave me access to the wonder of hearing things I have missed for years. The phone app and the phone number to call for expert help is welcomed. Did I mention that the price was better than the previous company that I had for years.

Great packaging and great customer support in the beginning but one failed shortly after the warranty expired. They don’t repair them but they offered to sell me a replacement at a discounted rate. The second device failed a few months later. I just paid off the $2100 credit account I used to finance the purchase. Very frustrating experience.

After a few months of owning a pair of their hearing aids, I had the left hearing aid crap out, which they did replace. Now I’m having trouble with the right hearing aid. I’ve contacted them once and I had to go through the routine cleaning that they make you go through and after a couple of days it quit completely. I’ve sent a request for someone to contact me, it’s now been 4 days days and no one has contacted me “soon” as the stated when creating a trouble ticket. What is up with this company? Boy you all need to find some customer service or you will be out of business SOON. I find it hard to recommend you all if your service doesn’t improve.

I was excited when I first bought my little hearing aids. I could hear better, clearer. But, in less than a year’s time one of them died. A couple of months later, so did the other one. The company replaced them promptly. For the last time. Within a year, the ones they sent stopped recharging. I looked around and tried others but the $5000 jobs weren't doing what I needed. So when Eargo wanted more money, I paid them. It was still at a discount. But here we are. A little less than another year and they are starting to go. Sorry guys, I’m retired and living on a pension now. I’ll have to stay deaf this time because paying you every year isn't going to work either. The ads are clever. The writeups are enhanced. But they don’t deliver...for long.

So far so good. I am very satisfied with the units. They are clear and I love not having to play with batteries. Next year my wife will probably want a pair since she is not happy with the ones she has..

After researching hearing aids,I decided to go the the Eargo brand as I liked the idea of the device being in my ear and having the rechargeable base. I will say the customer service was amazing, if fact they switched me back and forth between the Max and the Neo to help me adapt to new sounds. I had a hard time getting use to the tips, and I was sent different ones to try. I began having trouble with one of Neos and the charger with charging my device and holding a charge. Before my year warranty was up, I contacted customer service, I instructed to 'try' different things to get my neos to work.

My son researched and then, he recommended Eargo to me. I liked that I didn’t have to have batteries in it, which is wonderful. Mostly, the hearing aids amplify the sound but they’re not working now. I just put them in my ear after I recharge them but the last time I tried to put them in, nothing was happening. So I put them back and charged them again although I had charged them overnight. It was probably two weeks ago when it stopped working. I wondered if I should just send them back. I’ve had them for just a month and I still have the box that they came in. But it was fine while they were working. It helped a lot.

Getting my hearing aids was as easy as one, two, three. I called and they said that they could send them to me. Since I’m an ex-government employee, it wouldn’t cost me a penny. So I gave them my insurance and Medicare information. It was the BlueCross BlueShield that paid for them. I got two sets of hearing aids. I got one that the VA gave me and this one. I just alternate them, so I can make sure they have a good charge on them. I wear them every other day.

I have been waiting and watching because I know that all the other competitors of Eargo are basically the same. I had felt like they were all way overpriced and they haven't really changed in 50 years. It's sort of almost like price-fixing. They all were sorta in cahoots. Now I've noticed that some of the old-timey ones are saying, “Yes. Computer blah, blah, blah,” but they're not, really. It's the same old, same old. Eargo, on the other hand, is really using newer technology that I can adjust with my phone and all that kinda stuff. It's awesome. I've been waiting for this technology to finally be affordable and to really be available.

I'm very happy with the product so far. I can understand conversations a lot better and the range is improved. I like the charger. I like the way they recharge. I wear them about 14 hours a day, every day. I forget I have them in. My wife has to remind me to take them out for a shower.

I had gotten tested a few years back because my coworkers yelled at me that I wasn't hearing them. I did have some hearing loss, which I found out was genetic because I'm in my 40s. Finding out that health insurance does not cover hearing aids and they're expensive, Eargo was pretty much a blessing because it's affordable. I can pay it off. The hearing aids work great. I don't wear them every day, but I mostly wear them when I'm around other people because there's a lot of activity. The whole introduction on how to take care of the hearing aids, how to use them and how they work was awesome. They stay charged for hours. I don't have to charge it all the time. I'm gonna take very good care of them.

I got my husband Eargo Hearing aids. So far, he's had two conferences with an Eargo rep answering all his questions. He seems comfortable wearing them and now we can have a conversation. He can hear me which is a nice thing. We're both pleased with the way things have turned out.

I wanted a hearing aid because I was having trouble watching movies. At 86, and trying to recover from open-heart surgery, I was depending on watching movies on television. And I have ringing in my ears and I have problems with putting things in my ear. I got Eargo and I put them in my ears and I didn’t have much of a problem with keeping them there. That was a step in the right direction. It had like a spider-type effect and I put them all the way in my ear. But as far as the buzzing concern, they didn’t help me hear any better.

I've had Miracle-Ear for years and I'm tired of them behind my ear. And they're probably 12 years old and I could hear but I couldn't understand what people were saying. Now, with Eargo, I can. I'm doing fine with the hearing aids but I got an iPhone and it won't download the app for them. Their rep tried to help me get that app but it's something to do with my phone. Other than that, I'm on a trial for 45 days and I have a month left on it but I plan on keeping them because I can hear.

I have some hearing loss and I've had hearing aids before. I was looking to replace them and I went with Eargo as I could do that online. Their reps were good and when I had my first check-in, everything sounded really sharp. It was recommended that I change the little plastic barb that goes into my ear. Doing that helped a little bit and now things sound better. So far, I love that the hearing aid is rechargeable and that the case is great.

I saw Eargo advertised in a Federal Union magazine and I never tried hearing aids before. I didn’t know anything about them, but they had indicated that it might be covered by my federal employees' health insurance. I checked it out and found that it was, so I went ahead and got them with the understanding that I could return them if they didn’t work out for me. I didn’t have to do much at all to get it as well. I just gave Eargo a little bit of information over the phone, and they took care of it with the insurance company and then they sent the product to me. It was very easy. The service was great too. They followed up with me to see if everything was going okay and they pointed out where I could get more information. Also, they have different kinds of videos about how to use them and how to keep them clean. The videos are very good and very simple and easy to follow.

I heard a lot of things about Eargo that were really good and when somebody saw one of their television commercials and thought it was really funny, they told me about it. I had some very nice email interactions with a list of somebody who had reached out to me, so we had some back and forth, and that was very lovely. I got Eargo and the packaging was great. I’ve been happy with the hearing aids as well. They’re not perfect and they’re different than going to the doctor and getting a hearing aid, but I’ve been hearing really well with them. I have them only on level three, so I could go higher, but then, all of the other sounds get louder too.

My experience with Eargo has been phenomenal. I've had experience with other in-the-ear hidden devices and their device makes them look like they are primitive and they need to go back to the drawing board. Eargo's customer service is very professional. Whoever is doing this is doing a great job. It is a good business model. Besides being a neuroclinical psychologist, I'm a commercial and private pilot too and I've had high frequency damage because of aircraft. So, I haven't heard birds for a long time, and it is nice to hear them chirp again. So, using it is very pleasant. Overall, it's different from the others out there, and I am even going to write a blog for them.

Eargo has very good customer service. Every time I’ve had a question, they’ve been awful nice. They advertised three different prices and I had to go with the more expensive hearing aids. I bought it with the intention of thinking I was getting a military discount, but they said the ones I ended up buying didn’t come with a military discount. They said that it was already discounted. I had partial and with Eargo, I can hear just a little better. But it has been a process and I’m still trying to work through it. After about three or four days, I ran into an itching problem with the ears. I’ve been able to scratch them, but in the second week, it felt like my ears were swelling and trying to reject the hearing aids. Other than that, they’ve been pretty good and I’ve been satisfied with them so far.

Getting my Eargo was fast and painless. I just talked to them and they said that they'd get the hearing aids to me. My insurance paid for it. I'm really happy with Eargo. I had partial hearing loss and they really helped me a lot. They are so easy to use. Eargo makes it so simple.

I found Eargo online and thought that it was nice. They didn't look like they were gonna be too expensive, so I called and got a person to help me out. I was with Miracle-Ear for a long time, but I don’t like the ones that go over the ears. I wanted a different type, like the in-the-ear. This time, it worked out that Eargo went over Miracle-Ear. Eargo is much better. I like the idea that it’s in my ear because, at this time of the year, we live up in the country where there are a lot of black flies. I’m always wiping, going from my ears, and when I do, I flip my hearing aids out. But with Eargo, I don’t have to worry.

I did an inquiry about hearing devices online and Eargo came up. I looked into it, which was how I got started with them. Their staff have been standoffish but in a good way. There has been no pressure. They said, "Try these out and see how you like them. And if you like them, keep them, if not send them back." I like their procedure on the way they handle the customer. I move at my own pace, which is what I've done.

A friend of mine down the block had a set of Eargo hearing aids. He had all three of them, the original, number 2s and, number 3s. Once he explained to me how they all work, I figured it was about the perfect type of situation I wanted. It was something that would kinda disappear. I went online and I did my research to see the ratings and other people’s comments on Eargo, and I decided to purchase from them. They're the first hearing aids I’ve ever had and they’ve been great so far. I'm enjoying them. But I haven’t been able to use them 24/7 yet because of my work. I don’t wanna destroy them, so when I’m at work, I don’t wear them. So far, the correspondence with Eargo's reps has also been great. They’ve been trying to get in contact with me for any issues and I haven’t had any issues. They’re on top of their game and that’s where they’re gonna succeed.

The hearing aids seemed like something I could use because I've tried others and I couldn’t wear them. I could never wear those that fit up on your ear when I'm wearing glasses. I finally got rid of my glasses by putting in some premium lens when I had cataract surgery and thought that would help me be able to use those, but I still couldn’t wear them. These Eargo hearing aids looked like something I could wear and they’re good. I love them. I can wear them without a problem. Anything I stick in my ear causes my ear to itch, but my wife has told me about putting alcohol on that and that helps. The hearing is wonderful. You can program them with base and treble, and the common person cannot do that with other hearing aids. But with these, you can put the app on your phone, go in there and tune them up yourself to suit you. I like that.

Bought on eBay...turns out he was an "unauthorized" seller....and is now out of business...so I contacted Eargo.com to help me get serial numbers or ability to pair with my phone...absolutely no help because the seller was unauthorized...which I didn't know... Anyway the product doesn't last even a year....so don't waste your money... I even contacted a independent repair guy...he said eargo won't sell him parts so he can repair it....so they make a product that doesn't last long and then sell you repairs at only their facility...sounds like a racket to me!

I liked the cost of Eargo and the hi-fi aspect of the volume control features like just slapping your ear changes the volume. I also liked the individual adjustability of the bass and treble for each individual volume preset. You can change it at however you want it. The only thing that I overlooked initially which was kinda hidden in a way is military people can get a 20% discount. I didn’t even notice that until two days after the fact when I was back on the website and found it. But so far, the hearing aids are of good quality. I showed them to my primary care physician and she loved them. She took the information that I gave to her down. She said that she really liked the features, and for the cost, the hearing aids seemed to be pretty good.

Eargo was about a third of the cost that the audiologist had. The hearing aids are pretty good. I wear it often especially in group settings or to watch television. I’m satisfied with them.

I owned my Eargo Hearing Aids for a couple of months. I returned them. The problem was I have small ear canals and the hearing aids just didn’t fit. So, they just didn’t work for me. After that experience, I went to an audiologist and got some real hearing aids. But other than that, the devices were pretty nifty. I'm very impressed with them. Also, Eargo has a fabulous customer service.

I have mild hearing loss and I had issues where I went into a restaurant in groups where I had a hard time understanding the person I was talking to because of background noise. So, it wasn’t all that bad. It was very selective. Confined in my home, it was easy to look online for hearing aids. I ended up looking at various options where I really didn’t have to go anywhere because no one is open for hearing customers. I looked at Eargo and they had a lot of good reviews so I ended up contacting them and went with them. They were absolutely wonderful people to deal with. But it’s been difficult to adjust to the hearing aids. I had a group in my house yesterday for Mother’s Day and I had the opportunity to test out the group functions with a lot of people talking but they weren’t as good as I thought. So I was somewhat disappointed. I tried a lot of different things to adjust them. It was difficult.

I went to a doctor and had my hearing checked and they told me that I needed the hearing aid. I searched around and Eargo seemed to be about the best price, and that’s why I went. The reps all seemed to be friendly and knew what they were talking about. The hearing aids are all right.

I was looking at different companies on the internet. I called a friend of mine who is a doctor and has had hearing aids and he recommended Eargo. I had already looked at them and thought they looked very interesting, so I ordered a pair. I called and the audiologist was extremely nice, informative and helpful. The only problem that I had with him was my ears are pretty small so I was having a bit of discomfort. He ordered another set of earmolds that he thought would be more comfortable in my ear for me. They then came in the next few days and I really enjoy them. They're the best on the market. I've had three or four different pairs and these hearing aids are excellent. The difference between these and other hearings aids that I've used is they don’t just get louder. They get a better quality of hearing. You can actually hear things better. With the COVID-19, I haven't been out in noisy restaurants and so forth, but I certainly enjoy them at home.

I had asked people to repeat themselves all the time and I had to have my television up really loud in order to hear it. Then I saw Eargo on Facebook. I liked their configuration and that they were rechargeable with no batteries. I went with the Neos. It was in my price range because I paid for it in my own pocket. The hearing aids are outstanding. It impacted my life greatly. I was so impressed with them that I talked my ex-wife into buying a set. The cost is commensurate. It’s worthwhile.

I called Eargo and they told me they would send me their hearing aids. I received them and I stuck them in my ears to try them out. That just caused a great ringing message through my telephone. About a week later, I received a call from a lady in Eargo to help me decide what to do. We tried one thing and another. We twisted the hearing aid a certain way and then another way but nothing got the ringing sound cleared. Then, she asked me “Why don’t you just send them back?". I could not get them to work. What's missing is the fact that there's not a local person where I live that could show me what to do. That is a huge improvement that needs to be taken care of.

So far, Eargo is doing real good. I have noticed that I can hear the TV without draining my wife’s hearing. If there is more than one person talking, I can generally pick up what’s being said. And I have also noticed that pulling the Kleenex out of the box makes a noise. I had forgotten that. The only thing that I would change is the setting between two and three on the volume. A lot of times two is a little bit low and three is too high. I have two differently sized ear canals. I need a regular in my right ear and a larger in my left. They sent one large and about a half dozen of the regular. When they called, I said something about that and they sent me a couple more of the large, no charge, no problem.

I'd had a test done, and I have lost a good bit of high-frequency hearing. I got the Neo and it was easy as could be. It's taking some getting used to, but now, I'm leaving the television on lower volume and I hear the birds a lot better.

Previously, I had outside-the-ear hearing aids that were recommended and the fact that the Eargo was in-ear intrigued me. With it, my hearing is better and it's basically impossible for anybody to notice unless you point it out. Moreover, their customer service was excellent and very easy to work with.

A friend of mine had had Eargo for a while and knew the ex-chairman of the board. I noticed he could not hear anything in a restaurant, but once he got Eargo, he could hear everything I had to say. I was floored. I had a moderate hearing loss. I would have a problem if I was in a crowd. He said that I had to try Eargo. It has worked fine for me. It's comfortable and a couple of times, I've gone to bed and didn’t realize that I still had it on.

I've been avoiding getting my hearing checked like at Costco because of the high expense. Then when I found out Eargo was affordable with FEHB I decided not to put it off anymore. I just ordered and got them. There wasn't a test. I knew myself and my occupation, working at an airport, hearing jet engines, it's just a noisy environment. I have a chairlift and I never knew it made any noise till I got on it with my Eargo on. I was scared, just hearing noises that normally I wouldn't hear. It's perfect. As a matter of fact, I told my other friends who worked at the post office with me in Dallas Airport that they could get them too through FEHB. There's a great benefit of having the Cadillac of all insurance policies.

I have the Starkey hearing aids, which is kinda crazy expensive, and I tend to either lose it. When I lost a pair, they replaced one without too much money, but they wanted more after that. I was down to one right side of the hearing aid from them and I needed to replace them. I'm also not a big fan of all the wind noise and everything that the microphone picks up. Pulling the earpiece out is a little bit painful when I’m trying to listen to a patient with a stethoscope. I thought that I’d rather have something more in-the-ear, which is not really seen.

Eargo works great. I was searching for in ear hearing aids to see what the technology was and the availability of different types. I discovered Eargo through that process and I kept interested. I ordered one of their samples a year ago and I didn’t act on it. My high frequency hearing then kept degrading, so I finally decided I wanted give it a shot and bought them. It’s my first time and what I like most about my hearing aids is the performance. People have a stigma with people who have exposed hearing aids as well and I like that most people can’t or don’t know that you have hearing aids in place.

First of all, I had the old-fashioned ones before I got the Eargo, the ones that go behind your ears. I can hear a lot clearer and I could tell where the sound came from. I switched to Eargo because they're small and fit in my ears. It goes down in your ear where you can't see them and I like that, but they're not as good as the conventional ones. The tipping point for me now is I can't tell what direction the sound is coming from. Another thing is that any time I touch my ear or if I change the volume on them, they ring in my ear so loud. You tap on your ear to change the volume 1, 2, 3, and 4 and to get to 1, 2, and 3, you have go to 4. When I tap on 4, it's a horrible ringing noise that could possibly damage my ear. I've had these for a month and it has been that way from before.

When working it works well on volume levels 1 & 2. Levels 3 & 4 get feedback noise. They are cleaned after every use. Spoke with Eargo many times not resolved so use them on level 2 only, which works well. Charger had to be returned and replaced The left device stopped working just out of warranty period. Paid a reduced price for a new one. Now the right device alerts low battery when it is fully charged. The device is clean. Waiting for a reply from company. When working they are fine. Devices have never been dropped or left dirty. They are too expensive to be this fragile.

I had a good experience with the Eargo rep who helped me. So far, the hearing aids that I got from them have been good.

I had Miracle-Ear, and when I happened to see one of Eargo's ads, I thought I would look into it. They give a link with a video to walk you through it and that was nice. They also had somebody call me and they talked to me a bit about things too. When I asked what the average life of it was, they said it was two years usually, and sometimes three. I was a little disappointed, but they said it depends on how they’re treated and how people take care of them, so I’m gonna see if I get three years out of them. I also gave them a try because they had a warranty and they said that they would take them back.

When I was doing a search online for hearing aids, Eargo was one of several that I looked at. I got the Max, which was $2,650. My hearing is definitely better with it. But it doesn’t handle high pitches very well. There are certain sounds- violin sounds, for example- that come across as screechy, and I don’t care for that.

My hearing was starting to get worse and I looked into hearing aids last year. I went through the test and the hearing aids then were very expensive. We had a lot of things going on in our home, so I didn’t do it. My wife has a lot of health issues and I don’t hear her. This year I decided, in order to help out with her, I decided I was gonna check out things again. I went to Google and looked up hearing aids. Lo and behold, I was told that one of the top hearing aids was Eargo. I checked in with it and it turns out that if I, an ex-federal employee, get Eargo, my insurance would pay for the whole thing. When you hear that and see the reviews that came out, Eargo becomes very interesting and exciting. It had a lot of the features I was looking for. I didn’t wanna have to use batteries and I wanted to be able to recharge it. I contacted them and they got back to me.

I bought Beltone hearing aids, and I was not very happy with it. So, I was in the market and when my son came to my house, he asked if ever heard from Eargo. I said no and he went online and ordered it for me. My hearing loss is not that hard, but I still need it. I’m all by myself and 80 years old. When I’m by myself, I usually don’t even put it on. But I put them on when I go out. It’s okay, but not great yet. I will keep them though. It’s easier than struggling with the Beltones and all the battery stuff.

I lost my hearing a long time ago and I had a set of hearing aids that had gone bad. I couldn’t afford to replace them then I heard of Eargo from my son. It sounded good and I went ahead and got them a month ago. So far, I haven't had too much use of them. Because of the Coronavirus, I haven't been able to leave the house and I don’t need them to watch TV. I had them on one time when I got a phone call and I couldn’t hear with it at all, so I had to take it out of my ear then I was okay. I also find I’m irritable if I wear them all the time and they itch my ear too much, so I don’t usually wear them. However, I'm very pleased with them when I wore them.

I had hearing aids that were programmed for my type of hearing loss. The one I had was behind the ear and I didn't like those because my glasses would irritate it, the wind would irritate it. It was just a pain. Eargo had the inner ear type hearing aid. However, with my Eargo, sometimes, I get an echo with certain frequency levels with them so I have to take them out of my ears and put them in a case to adjust the levels. And that concerns me because every time I take them out and put them back in, it's recharging. And I don't know if that counts against my overall charging ability as a whole. But the interaction that I had with their customer service from start one was outstanding.

I love my hearing aids. I like that you can hear better. It’s like you’re not reading people’s lips. My hearing isn’t that bad, but it’s not great because I was in the Navy and like a knucklehead, I didn't wear protection. Also, my place got broken into and I was sleeping and they almost killed me and they crushed my ear with a gun. It made me have to need the hearing aids more for my left ear than it is for my right ear, but once I put it in, I’m realizing that my right ear needs them just as much. I don’t wear them all the time. But it is the most simple, hidden device that I coulda got into my ear.

I tried several different hearing aids and I saw an ad where Eargo offered to send out a sample unit. It was not electronic but just to determine the quality of fit. So I talked to them about that and they said that I could get the hearing aids and try them and that there's a 45-day trial period. If they don't work out, I can send them back. So I went ahead and made the purchase on that basis. I ended up sending them back. They did not work reliably. I had some extraneous issues that made them difficult to work with. I've had an itchy thing in both ears in the ear canal. I had it checked by audiologist, by a dermatologist, and by a regular MD. They can't find anything wrong. I had itching that occurs and the only thing I could do is take the things out and scratch it. Also, the sound quality has not appreciably improved my hearing. I could see some changes but it was not worth the cost of buying those units.

Everything is working out as well as it can get. The clarity is good. But I wanna have my hearing checked again. I have the left ear set on two and the right ear set on three. I use those settings especially with the cellphone but it's weird. Sometimes, I hear the people talking to me. But sometimes, I'm asking them to repeat what they said. I don't know what else to do at this point. I think there are four settings though. I moved the left one up to three and the right one up to four and see how that works.

I had just turned 72 but over the last several years, my hearing has gotten to a level where it was a problem even if I wasn’t in a crowded atmosphere. My wife could be sitting in the couch across the room from me and everything she said would sound really muffled. I couldn’t hear my grandkids from the backseat of the truck. But I call the hearing loss mild to moderate because if someone spoke up and he spoke clearly then I didn’t have a problem. However, I was surprised at how many people speak really softly. I just have to keep saying, “Huh?” Otherwise, I would act like I understood what they were saying.

Eargo's rep was helpful and pretty well. Finished up, answered all my questions. I’m using the white fluffies, which are the smallest ones. They are working fairly well and better than the other ones that I had. I hear the higher frequencies a little better, and that’s where my problem was. Hearing female voices on TV was somewhat difficult, and now it's easier. It’s not perfect, but I don't believe anything is going to be perfect. It’s an improvement.

A friend of mine who lives in the other side of the country is an audiologist and she knew about Eargo. I was looking for in-ear type hearing aids and had not had good success with the behind-the-ear kind of stuff. So, when she recommended that I look at Eargo, I did. I liked that they had the sample that they could send out because I was very concerned whether it would be comfortable to wear in my ear. I have very sensitive skin so I was concerned about that too and that was helpful. I also don't mind doing things online. I've gotten pretty good at buying things that way, so it didn't bother me not going to an audiologist and having it done that way.

Eargo was covered under my insurance. Their team has been very good and they're very consumer-friendly. I had a medium partial hearing loss. The hearing aid was seamless and invisible. When I put them in, my hearing aid improves quite a bit. I’m able to hear a lot better, especially conversations.

Eargo's quality, compared to its cost, is excellent. And everybody has been cooperative.

My hearing has been getting pretty bad and from time to time over the past three years, I have been researching hearing aids. Two months ago, I decided it was time again. I’ve researched just about every kind of hearing aid you could imagine and saw the Eargos. And when I saw the model that they had out this year, it was even better. The way the earbuds fall in your ear, the flex strips and the Eargo's features also got me to choose them. They are smaller and don't necessarily plug your ear off with the molded ear hearing aids. You could still hear a lot of natural sounds. They are also fully in the canal and they are the only ones that are rechargeable.

The first salesman I talked to left the company in the middle of the stream. Then when they told me I could use my insurance benefits, there was a big snafu. They told me my insurance would pay less than I thought they would so I paid my share of it. Then I contacted Blue Cross Blue Shield and they said they would pay more. I contacted Eargo and told them that I made an overpayment. Blue Cross Blue Shield told me they paid $2,000 and Eargo said they only paid 1,500 or something like that. I had to call a bunch of times to get my refund. I also had to talk about the Better Business Bureau on Blue Cross Blue Shield, but then they refunded it shortly after I got a little more aggressive about asking for it. It would've been better off to pay for Eargo outright and got my refund check from Blue Cross Blue Shield, but they told me they accept that now.

The Eargo hearing aid is a regular one in each ear and it has four settings on it. Their reps are good and my experience is going good except for the charger. The left ear won't charge sometimes and it'll be red. The hearing aids are good if I can get it to start charging right.

My prescription hearing aids weren’t working very well. They were dampening out the upper registers of my piano when they were not supposed to. I had them adjusted multiple times but it did not help. But the Eargo hearing aids work perfectly. I got the Lucid and it helps with my music. The staff answered every single question and did every single thing I needed. They readjusted my hearing aids when I needed it changed, and it was perfect. It was all done over the telephone. It was great.

I had constant communication with our daughter and she said I didn't hear her. So that was when I contacted Eargo. I've been pleasantly surprised with the fact that there has been something that I needed to hear that made me happy. It put a big smile on my face. I've been able to hear what I needed to hear and respond appropriately to conversations and questions that made me feel like I'm a part of the situation as opposed to being a problem with the situation. I'm never dissatisfied with anything that I got from Eargo.

I didn't think my hearing loss was that bad but Eargo sounded like a nice idea putting them completely in the ear. And it was a little less money. Their reps were good and very informative. The hearing aids seemed very nice. Everything came packaged very well and the cost was a lot less than going to a doctor. So far, so good. I like that they don't show and they're easy to use.

I received the product fairly quickly. And my initial reaction was that it seemed to be what I was expecting. I did have a few questions and tried to call the company and got voice mail. The outgoing message says they would return my call within a day. After several days of leaving messages, I still have not heard from them. I am also trying to get a copy of a "Superbill" so I can submit to my insurance. Again, no response. I think the product is probably decent, but their customer support is far below acceptable. I worry if I ever really need their help, could I reach anyone? Will they stand behind their product....who knows, I have no idea how to reach them. Wasn't hard before I bought my pair though, only after I paid.

The Eargo rep answered all my questions when I needed it. They worked out with my insurance, which was why I worked with them. I bought the Neo HiFi. It was the latest and greatest and had a two-year warranty. I like its overall functionality and performance. It also helped me towards my work-life balance.

My wife and I were so happy to find this company and send away for these small and discreet, easy to use and recharge hearing aids. We were so excited we spent a good 4 weeks after getting them convincing many of our friends to buy them. However. Within the first few months one stopped working. I tried cleaning and recharging, going and being sure my ear was clear with my doctor. I called, and after several calls got a replacement which worked fine. Within three weeks the other side blinked out. Did all of the same things. Called, and then called and called for help. No callback. I am now only hearing on one side. Hopelessly disappointed. Had such HIGH hopes for this company. Still waiting after three days for a person to answer the phone. I do not have "profound hearing loss" and have been ecstatic to join back into my life, but not thrilled with the customer service here. Sad. Hard lesson to learn.

I like Eargo quite well, but I am having some problems and need to talk to a technician. The background noise is driving me crazy. I can hear fine, but the background noise overcomes the ability to hear really well. But I know there’s an adjustment that I could make in there somewhere.

I had behind the ear hearing aids from one of the major brands. I've had them for about five years, and I didn’t like them at all because I couldn’t wear my sunglasses. I fish and do a lot of stuff outside, so it was kind of inconvenient. Eargo has ads all over so, I went on the computer, took a look at them, made a phone call and bought a pair. Everything about the customer service has been excellent. The lady on the phone was dynamite and I ended up getting another $200 off of the advertised price. The hearing aids were here in two days, and when I put them in, I loved them right from the get-go. Although I had some problems getting them in my ears properly, that was me, not the hearing aids. The audiologist called. He gave me some pointers and told me to brush them off every night. He also emailed some of his little emails.

I despised the battery replacement on a hearing aid. I like the recharge method that Eargo has. The price was taken care off by my insurance, hopefully. The hearing aid is attractive and easy to care for. I had one set of aids prior to this, and they were the battery type, over the ear. I could probably hear better and the cost was covered by my insurance but at that point in time, I wasn’t too enthralled with them. This one from Eargo just all came together and it’s a good thing. The representatives have been easy to work with as well and have been on that ball. I appreciate that.

I've had hearing aids previously, and I wanted to try Eargo out, so I did. When I got both of the Eargo Neo hearing aids, the last one did not work correctly, and they finally sent me another one. They had a little problem with the backorder, but I was okay with that. Once I got that, I tried them for a week or so. I talked to the audiologist and I asked if there was any way she could raise the volume just a little bit. So, she sent me the half, and I would successfully raise all the different volumes the way I wanted them. Since then, it's been very good. I really like it. But I got an email today that looks like they have a different version or a portable device to change the volume instead of having to put them back in the charger and use the phone.

I had done other hearing aids from two different companies and they were always the over the ear in-the-ear. I got the smallest ones that I could, but the problem with those was I was always flipping them out or one would be lost. If I flip my hair or put on sunglasses and take them off, then I would lose them. I had tried before some in-the-canal hearing aids that were like $5,000, and when I did a trial on those, the problem I had with them was that if I were to try and eat, I had to take them out because the noise from my jaws and chewing overpowered everything. They were really bad and those were the really expensive ones. I gave up on those and then went back to the over-the-ear type ones.

I have Eargo hearing aids for appr. two years. They are good while they work. Unfortunately I had many problems with them during this period: each one of them was replaced as well as the charger. And now right earpiece must be replaced again, but this time at cost of $298.00. Too high maintenance, going to look for something different.

I like the ad of Eargo Hearing Aids in the Federal Times newspaper. After we ordered the Eargo hearing aids, they came in a couple of weeks. The reps also called within a couple of weeks and I talked to a representative. They’ve called me three times after that since I’ve had them. I’ve only had them for six weeks now and talked to them three times already. They were asking me if I had any questions and I did, and they helped me through it.

I was experiencing a moderate hearing loss and we had hearing aids from Miracle Ear for quite a few years. We found that the cost for replacing them was excessive so we decided to try something different. Reading the information online and looking through the references that were given, we decided to try Eargo. The process in getting the hearing aids was very well done and everybody we talked to has been helpful. Their hearing aids are as acceptable to us with our degree of hearing loss as we had with the Miracle Ear and even without a lot of the problems like we had with the Miracle Ear.

I’ve been wearing hearing aids for about 5 years now. I work in the trucking industry so I’m around trucks running all the time. Down through the years, it’s taken its toll on my hearing. I like the looks of the Eargo hearing aids because they’re small and they are totally hidden when I put them in my ear. I thought I’d give them a try and so I’ve been wearing them and I’ve been very satisfied. Also, the customer service is wonderful. They were emailing me or calling me and did check up to make sure that I’m satisfied. The salesperson was just as nice and not high-pressured either. And what I liked about it was I had the choice of whether I wanted them to call me or not. You could give your phone number in or email so you don’t have to give them your telephone number.

I like the Eargos but I was put off by the cost. It was not a great time for us to be entering into something like this but we'll probably be committed to seeing it through, as far as the payment schedule. That goes on for some time. As far as the devices themselves, I’m not totally sold that they're anything more than amplifiers. Actually, you can get amplifiers for far less money. From what I researched, Eargo is still basically an amplifier. It doesn't focus on your respective right and left ear's hearing loss at certain frequencies. It’s more targeted to people with high-frequency loss and I think that’s primarily what mine is, from the ones I had before. That’s what we were working on correcting with the audiologist.

Their customer support is one of their flagship things they should be proud of. It’s outstanding. Companies today usually don’t have that level of support. But with the product they’re selling, it’s certainly a requirement to have really good support because not everyone is technologically astute. These are leading-edge technology, and the fact that they can be configured and worked from your telephone, it’s a real plus for people like me. Even though I’m a baby boomer, I’ve been a tech know-it-all all my life. I love technology.

I bought some hearing aids about three years ago from Costco and paid $2,700 for them. I took them off one night and put them away, and then I haven't been able to locate them for about two and a half years. I really didn't like those hearing aids but I went back to Costco thinking that they must have some different ones by then, but they showed me the same thing at the same price, so I just left. And then I started paying attention to what other people have. I followed up on several companies that advertised on the internet, and I ended up liking the idea of Eargo. They're wonderful. I've been wearing them for at least two months now and I'm very happy. I just don't wanna lose them. I am afraid I'll mislay one or it'll fall off when I'm brushing my hair, but they haven't. It took me a long time to spend the money but I think I'm getting my money's worth. My friends and family are also happy that I have them. I saved some money over Costco too.

It took me forever to get hearing aids because, to some extent, I am still in denial that I need them. But my family all said that I do, so I got them. I decided on Eargo seeing that they were right to the point, saying that if I don’t like the hearing aids, I could send them back. I also got simple and quick answers to all my questions. I appreciated all of that. So even though it’s very difficult to buy something from that far away over the phone, I took a chance. And it came out very well so far. I always got the option to call them if I have an issue, which is very good.

My audiologist recommended a very expensive hearing aid brand, so I researched online and found that Eargo was highly recommended. I called them and they called me back, and we were on the phone for like half an hour. They take their time to talk with you. They also gave me a discount as a veteran, and so I bought the device given the price. And I’m happy with them. It was interesting when you first put them in and you go to wash your hands. It sounds like Niagara Falls if you have it up too high. Other than that, they’re fine. I put them in, and the guy showed me how to eliminate phase four so it wouldn’t be so loud, because I don’t need it. And that was great. So, I just tap my ear and it decreases or increases the sound ability.

I have experienced helpful support from all individuals, except one, associated with Eargo up until the point of the same repeated instructions, repeatedly not working. There is no change in my hearing, nor do the aids work as described. I cannot change the volume, nor do I hear the tones to change. It seems like I paid for a trial set. Further, with the effort of use came discomfort within my ear. After removing, my ears ached. I tested other aids and did experience improved hearing without discomfort. I choose Eargo for the discreet size. Now, since about a month or so after purchasing, they remain in their box, as a reminder of my disappointment! I just gave up trying, support was not helpful in securing a positive outcome. I am so sorry that I ever tried this product. The investment in my decision to choose Eargo financially restricTs any other purchase. There is one star only because I had to choose it to complete this review.

One day, I was on the computer and Eargo had a little ad. I said that it looked interesting and started checking in to it. I gave them the information I needed, my email and number. Within a couple of hours, they called me. I talked to the guy and gave him my insurance information. He said that I was 100% covered that they were gonna ship the hearing aids. Three days later, I had them. Then, somebody else followed up and asked if I got them and if I was happy with them. I said that has made a big difference.

I chose Eargo because they were small enough to fit in my ears and I was tired of having my hearing aids that had the microphone on the outside. They sent me a brand-new set of the Eargos. I charged them in every night like I was supposed to. Four hours later, they were dead. I had no hearing at all. I got in touch with Todd and he said he was going to send me another set. They sent me another charger and it didn't work. And I was ticked off because I told him I have company coming all this week and I can’t hear. So, they sent me another one that I got in the mail yesterday. I plugged everything in and we took a picture of it and I sent it to Todd. Half of it is white, which shows it was charging, while the right half showed no charge at all.

My wife has dementia and has had severe hearing loss due to bacterial meningitis. She has been wearing Eargo hearing aids for a while. The first set that she had was over the ear. And then she had two sets of in the ear, the thick ones on batteries, and they were very uncomfortable. she used to have some days where she would not wear them and I would not talk to her for the entire day because she could not hear me. So, it was frustrating. Then, my daughter went to CES last year and she had mentioned Eargo, and then she went back this year and said that she tried them and were great. And we went ahead and bit the bullet.

My advice: Never buy anything as important and expensive as this online. I have been wearing behind the ear hearing aids for about 8 months, and wishing I could afford inside the ear aids. Eargos caught my attention. The salesperson assured me they would fix the issues I had with my current hearing aids, and that I would be best suited to the less expensive model, under $2,000 with my military discount. I sent a copy of my audiologist’s report and was told that, no, I would need the top of the line model after all. Okay, fine.

Eargo would take whatever the insurance paid for payment and no cash-out on my part. I’ve been quite impressed with every bit of communications, phone calls, concern, feedback that I get consistently on emails about how to take care of the equipment, and it’s been excellent. There was one fellow who was the initial caller for me. He took his time, he answered all my questions and he was very friendly. We were even able to talk freely in some other matters just for the fun of it. He called back within 10 minutes of when I put something on the internet about wanting to have some additional information. That was a pretty rapid response in my opinion.

I like the hearing aids. I don’t even feel them when they're in my ears. The last rep that I talked to was very nice and wanted to know how I felt about them. He wanted to know if I was having any problems. He explained to me what to do if I had a problem and if I needed some more supplies if anything got lost. He also explained to me how it works. Everybody was real nice. They're right there if you need anything. I felt more confident since wearing the hearing aids. The first time I wore them to church, they kinda rang. It was like when they buzz once in a while, but they're not doing that now, and I feel real comfortable wearing them. I hear so much better. I can hear the little conversations that my sisters have, so that’s kinda neat.

I had great difficulty understanding people in church services, in meetings, and even with one-on-one in like in a vehicle where there’s background noise. I don’t want to go through the routine of doing a hearing test because with technology, I don’t think it's necessary anymore. And Eargo did not require a hearing test for me. I don’t wanna deal with a local place here where they have a big fancy storefront and a lot of people working there because I know I’m paying for the service, not for the product.

I'm crazy about my Eargo hearing aids. Before, I missed a lot of things that people were saying in group and I missed a lot of things my kids were telling me from another room. If they were in the living room and I was in the kitchen then they said something, I couldn't quite make out what they said. So my brain, in the absence of adequate information, would just make stuff up. I've had this hearing loss feeling for almost five years and one day, my kid asked me what dust was made of and my response was, "Oh, stuffed tomatoes, I love those." While it was very funny, it really started to bother me. So, I'm a social worker and there was a woman telling a story one night about her departure from Syria and I could not hear her in spite of how close I got to her. I thought how awful it was that she was finally telling this terrible story and I was not actually able to hear it. And that was it for me.

Eargo had several things that made me wanna look at it. Plus, the cost was in-line with the quality. I liked the in-the-ear and the rechargeable hearing aids. I get feedback though when I pick up and answer the phone but other than that, it’s wonderful. I have moderate hearing loss and since having the hearing aids, I now understand what my wife is talking about.

An audiologist in Franklin, Tennessee recommended and gave me an Eargo demo pair to try. I was tested because my hearing was deficient, especially when there’s background noise at work and other places. Also, I have a grandchild, a little girl, who I couldn’t hear from a distance. A high pitch is my problem primarily. I knew from that appointment that I had to have frequency loss, which is typical for old men but a pain the rear. I got the over-the-ear hearing aids rather than in-ear because some of them really block you up bad. I’ve got friends who have had them. And the over-the-ear were a pain in the rear because they compete with your glasses. So, it’s a constant kind of a nuisance having your glasses sitting on top of the device itself. I just gave up and I took them back. They were like 8,000 bucks, which is no small sum.

I liked the technology and the size of the Eargo hearing aid, and not having it behind the ear hanging out. I wasn’t so concerned that you get to se it or not but it is a plus that you can’t see it. I got the Eargo Neo and it’s good. Some modification was done online with me. They gotta tone down some things a little bit. I talked to their office three times over the course of a year, and the woman I bought them through is gonna hang in there with me. She did a nice job. Then, I talked twice now with the doctor online and she was very helpful and answered my questions. So, they were excellent.

My hearing loss happened within my 20's. I worked at the Houston Intercontinental Airport, which is now the Bush Airport, and I didn’t always have access to the headphones to keep the jet engines from roaring. Over the years, I had hearing loss and it turns out that my hearing has actually gotten better, but I have a really weird body chemistry. I died for 15 minutes in 2012 because one of my heart valves disintegrated. I completely bled out and they refilled me with blood. We don’t even know if the blood that’s in me is mine or not. Mostly I made it, because blood cells die. But my blood cells aren’t even formed right and I take Warfarin and I’ve been HIV positive for 30 years. Those are just the base issues. I can’t even tell you all the side effects of it.

My aunt is 100 years old and has total hearing loss. When I saw Eargo in her retirement magazine, I thought I'd give it a try. I went with the NEO and she does well when the hearing aids are in. Its overall functionality and performance are very good. They're easy to use and the technology is amazing. It is expensive, but if it saves my ears and my aunt can hear, then it is worth it. Moreover, there is a good support system from Eargo. When Amber called, she sent a lot of information. I would recommend them especially for somebody in my aunt's situation.

I had a problem hearing high-pitched sounds and I would have to ask people what they said. I’m involved with a lot of different types of groups and I teach, and especially with students, when questions are asked, it gets a little embarrassing to say that I didn't hear what they said. I also serve in the courts as a mediator, so I have to listen carefully into the proceedings.

I have a really hard time with high tones. I can’t hear beeps and things like that. I had been looking at hearing aids through a healthcare and they were so expensive. So, I started searching online and looking for highest reviews for my type of hearing loss. I saw Eargo in an advertisement online and I went with the lowest ones, the $1,700 version. It's pretty decent. In crowded areas, now I don’t get all the background noise and things like that. So, it’s actually good if I’m in an area where there’s more than one person talking. I can actually focus on the person talking to me. I seem to be hearing the high tones better too. I don’t have to turn the TV up as loud, and I can actually hear my wife now. The team at Eargo were all very helpful as well. I’m pretty satisfied and very pleased so far. Everything’s been great.

I lost my hearing aid and I couldn't afford $5,000 or $6,000 new set of hearing aids since I'm still paying the cost for them. So the cost is my reason for choosing Eargo hearing aids. I've had it before Christmas. It works pretty well when it's on the right environment. But I'm having a problem with the right hearing aid when changing the environment and it happens every now and then. I thought that if you put your hand over the speaker portion, it would change the environment. It has changed a couple of times but I'm having problems getting it now. I also get the high voice tones but the regular voice tones may be missing.

My Eargo helps a lot. Most of my hearing is on the right ear. I can hear a little, but when I listen, my main ear is the left ear. I can hear and communicate. I can hear people from behind me and from distance. It's a really good product and better than Miracle-Ear and Beltone. Beltone was terrible and charged me so much. Also, you can't see the Eargo and almost nobody knows that I'm wearing them, and you don't need any batteries.

When I originally saw Eargo's advertisement online, I checked it out and I went on their trial. When I first tried it, I was under the impression that it was 500 bucks, whereas when I finally talked to someone, they said that it was $500 off. But so far, the hearing aids have been working out well. It has a little feedback on it, but they sent me some new earbuds for the tips.

I have had my Eargo Neos since late August of 2019. Initially they were awesome, then a couple weeks later the problems started. Long and short the charger was defective requiring warranty replacement. Then shortly thereafter the right earbud refused to connect reliably to the charger, again requiring replacement. Now the replaced right bud is suffering from the same problem a few months later.

Don't order anything from Eargo, their customer service is terrible!! I ordered Eargo Neo for USD 2363 on 17 Dec 2019 and the delivery date showing on their website was 20 Dec 2019. Till now I didn't receive my order, the money has already been debited from my credit card. I've sent so many emails to their support team since 20 Dec, nobody is replying!! My order number is **.

I love my Eargo Neo hearing aids. It’s been a couple of weeks now since I've had them and things are working out good. They’re easy to use and I can hear things a lot better with it, especially the human voice. They’re not perfect. They squeal when you put them in but then they settle down, which is normal. The Eargo team answered my questions and told me what my insurance would cover and all that kinda stuff. It was good experience. They also made a new one, the HiFi, which I just ordered.

First I strongly have to question the 5 star reviews. I have had Eargo's for less than 2 years and the right one has died, I mean dead, 100% dead. They were great when they worked and I could not have been more pleased. After a few months I started having problems and Eargo replaced first one, then the other then both. These are very high maintenance but very doable. The problem is they just don't last.

I had to replace both right and left hearing aids before the expiration of the one-year warranty period. The last replacement occurred one month before the end of the warranty expired. Unfortunately, that hearing aid lasted only three months. Now, they want to charge me $400 on top of the original $2,400 I paid them when I bought the product. They want to blame me for not cleaning them properly, etc. However, I clean them every night thoroughly but believe the product is faulty and not durable. They are too labor intensive to take care of, far beyond the care needed for other hearing aids. I knew the warranty was but for one year. However, I believed their sales pitch that they should last over two years or 1000 charges. Now, I am arguing with them to replace the replacement hearing aid but feel as though they couldn't care less an are insisting on another $400. My fear with this is that it is a crap shoot and a new one may also last only three more months.

I purchased the Neo Eargo about three months ago. I am mostly happy with the device. However I now see they have frequent promotions and I paid $500 too much. I RECOMMEND WAITING TO PURCHASE until the next promotion.

I purchased a pair of Eargo Max hearing aids about 15 months ago. I had to have one replaced after about 5 months. Now after only 15 Months they won't charge properly and the right ear doesn't work at all. The method for adjusting the program is very poorly executed. The program changes when you touch the device to adjust the position in your ear and then when you want to change programs by cupping your hand over your ear and pressing to create pressure nothing happens. Worst purchase I have ever made.

I’ve tried three or four different kinds, and they were junk. I got a pair of $4,00 hearing aid one time from a company and they were supposed to be good. But I’d drive my truck and I couldn’t even stand to be in the truck with them. They were so loud and irritating. They were gonna give me a headache. But Eargo is good. I love them. I had a lot of ringing in the ear, and I couldn’t hear some of the sounds. But now, I can hear. I don’t wear them everyday. When I took out the pair that I got for $4,000, I was like deaf. It was like I couldn’t hear anything. When I put my Eargo in, I can wear them all day long and I can take them out, and it seems like it is helping my ear. It seems like it is starting to get better.

I can hear with my Eargo very well and it helps me. However, when I'm watching TV and the sound changes, like if one channel is loud and one channel is low, I have to readjust all the time, and it's not fun. I'm just not happy with hearing aids.

This company comes on strong with hip lingo and acting all-in on customer service. My devices quit working after about a month. Called to request refund. Received a hard sell to try another pair. Received those, gave it 6 months as I was told to do, now trying to return them, and am told it's too late. The devices are poor amplifiers that will transmit certain sounds a bit better (turn signals in your car, for instance) but do not improve conversation, which is what I needed. The company is full of Glee without any serious concern for purchasers, and a poor warranty. They do not stand 100% behind the product because it is a poor product. Also, charging device is awful. Much jiggling and repositioning of the devices to get the charging started. My advice is go elsewhere for a decent product.

My son’s father-in-law went with Eargo, and even though they were a little expensive related to those advertised today, we took his advice because he likes them. The hearing aids are comfortable and one ear works great but I can’t change the programs in the other ear. I talked to the customer service department and the guy talked about cleaning. I’m pretty scrupled it was about cleaning the thing, though. So, I then talked to another young lady, and she said I should change something. I’m gonna do that today and if I’m unsuccessful with her recommended solution, I’m going to call her back. Also, I’m gonna need some advice about the volume because I don’t think it suits my needs. But so far, everybody has been very responsive. Plus, the booklet that comes with the Eargo is straightforward and well written.

I could not be more pleased. Ordered the Eargo Neo over the phone, the CSR was extremely helpful, thorough and very nice. Patiently answered all of my questions, kept in touch with me through out the process. I had them in my hands within 6 days, start to finish. Watched all the help videos, glad I did, I was ready to use them right out of the box. They work exactly as described. This is the third hearing aids that I have had in my life, first was prescribed by MD, second by Audiologist in office setting and now these. These Eargo Neos work better than the first two combined.

Purchased during initial market introduction. Did keep the items but the right one quit during the first 1 year and the left quit during the first year and it quit again 5 days after warranty had expired... Now it is $360.00 every time they fail so at the current failure rate it won't take long to have the cost of a new pair every 18 months, they are ripping people off. I had a pair of Miracle-Ear aids for 9 years and they are still working and never failed.

Updated on 10/11/2019: In a previous conversation, I advised you that Gerald the sales rep. did not disclose there was a $100 returning fee. You responded, after review of the recorded conversation that I was correct and a complete refund would be provided. In spite of your acknowledgment, I did not receive a full refund. Please attend to providing the remainder of the refund ASAP. I'm getting tired of your lethargic process and I'm ready to file a complaint with the Better Business Bureau.

I have partial hearing loss. I looked into a few other hearing aids but I wasn’t too satisfied with them. I decided to but from Eargo and I really like the Eargo Plus' discreetness. It goes into the ear canal and I’m impressed with the clarity. The Eargo team has been excellent as well and everybody has been very cooperative. At one point, I thought I was having a problem with the hearing aid because something was showing red in the charger. They called me back in a timely fashion and I was very impressed. It’s the customer service that makes you wanna stay with the company.

I was having some hearing difficulties, so I started doing some research on different types of aids. I didn’t wanna go to the hearing aid people because they were terribly overpriced, and they were taking advantage of senior citizens. So, I wanted to do it outside of that system and I started looking at the different things that were available. And so, I chose Eargo. I got the middle style which was right for me. Then, when this one fails, I’ll probably go to the next one up and get a discount on the next set. The batteries are built-in and they told me it only lasts about three years but it has been working good. One day I took them out of the little charger, and put it in my ears, and they wouldn’t activate. They told me to take it out and get a little alcohol on a cloth, and then wipe off the little contacts for the chargers. It probably wasn’t making good contact and didn’t charge up overnight when I charged it.

I was contacted a couple of different times by the reps from Eargo and they were great and very helpful. I figured a new version should be an improvement of others and I got the newest model. I spent $10,000 in two other sets of hearing aids but these are a lot cheaper and the quality is great.

My hearing loss wasn't bad if people talked slower. I was having difficulties with a lot of the younger generation. They talk so rapidly. Also, when I'm in a group, the background noise bothered me. Then if somebody starts to talk to me, I'm trying to figure out who or what they're talking about and I'd say, "What?" My wife would finish my conversation and then she would help me. With her gone, I don't have that help anymore. I decided to get the hearing aids and I liked the idea. The one I had before was just a microphone or a speaker system, and it didn't do what I wanted. It sat on the back of the ear and had a battery. I'm 88 years old and putting the batteries in for the thing was difficult.

I had 60% hearing loss on the left and maybe 30% on the right. Eargo offered a free trial, and from the research I did from watching the videos and listening to other people’s testimonies, the hearing aids were easy to hide. With my job, it’s one of those things that we think we’re invisible anyway, so we sure as hell don’t wanna show any signs of not being. I got a hearing aid that is one of their best, and it’s 2,500 bucks. The only problem I had, and I noticed that it was a complaint with other customers too, is changing the programs. I only got to wear the Eargos in the time I had them three times. I called the young lady, Megan, and she helped me adjust them and clean them out only after the second time I used them. And for a couple of hours, I noticed a big difference.

Before contacting Eargo, I didn't hear half the tones that exist. People would talk to me and I couldn't understand them. I thought they were mumbling but it turned out I couldn't hear. I purchased Eargo's best hearing aids, the Neo model and they have been well worth the money. While they have some limitations, they work great. When I wear my Neo hearing aids, I can understand people perfectly.

My hearing loss was bad. I was seeing so much on Eargo and reading about it so much, and I thought, “Why not try something?” So, I did, and they were really good. I got hearing aids that go in the ear and I don’t have trouble with it at all with it moving around. It's nice to be able to hear again. I haven't been hearing all the words lately in a song or anything and now, I can hear all of that again. It's wonderful. Everybody at Eargo has been really nice. They've helped in everything I needed. I couldn’t be any happier with Eargo. It's an easy thing, and I don’t have to bother with all that battery stuff.

I found some information about Eargo on the internet and then I researched it, and it sounded like it was a better opportunity. Their customer service has been very good. I had another set of hearing aids before and I like the ones I got from Eargo much better. Also, it has greater value compared to Miracle Ear. Everything’s working fine right now.

Liked them at first and customer service was great. About 6 mos. after purchase both went out about a week apart. They sent a rebuilt pair and they worked fine for about 6mos. then one went out. After that they wouldn't stand behind them but offered a discount. Not too happy with my experience. Purchased a name brand pair from Costco for about $500 more. They have been fine for a year + they have a 3 year warranty and was tested free by a Dr. of Audiology.

I had moderate to a little more than moderate hearing loss before I went to Eargo. I liked Eargo's price and I had a very thorough experience with their rep. The hearing aids are functioning pretty good. Overall, my experience has been excellent. I never thought I was that bad at hearing, but my family has definitely noticed a difference since I had the hearing aids.

I have hearing loss in the high frequency ranges. And when I came across Eargo online, it sounded like it was the way to go because that was the only area that I needed to open hearing. I got the Neo and I started with a bottom one and then gradually moved up through their 40-day trial period. The Eargo team has been very friendly and they tried to help me with everything. I called them once to have range four on them cut down in frequency a little bit. They've been very good about that. The neatest thing about the hearing aids is the fact that they're in my ears and people don't even realize that I am wearing hearing aids.

I have gone through a face to face audiology test (with an independent audiologist) that indicated that my hearing loss was severe/profound, therefore beyond the range of EARGO aids. I have returned the aids and received the refund without any problems. I'm very satisfied with the company trustworthiness and respect for customers so I'm upgrading my review to 4 stars. My only disappointment is that the aids could not help my level of hearing loss.

The Eargo hearing aids are very small and very neat. The company presented it so very effectively and they were sort of invisible in action. I got the most expensive one which is the Neo but I returned them for a refund. The main reason was the problem with comfort. The audiologist at Eargo was an extremely helpful person. When I said that I've had discomfort particularly in the left ear, she immediately asked if I ever had surgery affecting that ear. And that was really the problem. The answer is yes to that question so she obviously knew her business. She helped me try various ways in which I might be able to continue to use the Eargos without discomfort. She certainly made it much better but in the end, there was still some residual discomfort, and I didn't really want to handle that.

I purchased my Eargos in Feb 2018 for about $2500 and after working thru the issues with their staff I was very happy. However, shortly thereafter I began having problems with the charger, then the individual devices such as battery charger not lasting thru the morning. They send me new chargers, some new devices and even new kits with all the attachments. These all worked for a while, then the same things happened again. The warranty ran out a few months back and even with the latest replacements they sent a little after the warranty expired, the same thing happened again.

Eargo is great. I spent a number of months before I ordered them and I did a lot of research. I actually went to one of their locations in a Macy’s store in New York City and tried the live devices. They sent me their sample devices which are non-working, but I wore them quite a while for fit and comfort. It probably was a four-month process before I actually made a purchase. I’m pretty analytic so I wanted to make sure it was gonna be the right thing to do.

My experience with Eargo has been great. I had a 26-year career of flying in the army so I do have a hearing loss in the high frequencies. I had Eargo's earlier product, and when they went to the most recent version, I upgraded. I like the latest generation much better than the one I first purchased. It’s fairly priced, too. I was happy that I didn’t have to go see a physician which I didn’t think I needed. And I doubled my warranty in negotiating the price, but I hadn’t had any problem with the first versions that I had so I don’t think I’ll have any problem with this. I tried to convince my brother that Eargo would be a good thing.