Eargo Reviews

I'm satisfied with the hearing aids from Eargo. They are doing a good job. I like the fact that they're in the ear, not behind the ear. I work quite well with them. The reps also called me for a follow-up twice and their customer service has been very nice.

I like that my Eargo is inside the ear. It's more convenient for that. But I had a rocky start for two weeks because I had something wrong with my charger and I had to send the charger back. They sent it back to IT to find out what was going on, but I haven't heard back about what it might be that was going on. But they replaced it.

Great technology was my initial reason for trying out Eargo 6. I was surprised at its capabilities and it didn't disappoint! I have a somewhat unique unilateral hearing loss and then my band days took a lot of my high-end in both ears. The music setting was amazing for which I had an emotional response not realizing how much I was actually missing until now. I use the open pedals to let natural bass in and avoid occlusion (hearing yourself speak).

I had a hearing aid that went bad, and Eargo promptly replaced it. I sent the one that was bad back. The hearing aids feel good. I can’t even tell they’re in. I can hear things I've never heard before. The environment I work in is really loud and I get headaches but out of the plants, they’re wonderful. I'm 100% satisfied. Once I get these paid off, I’ll probably go with the 6 through Eargo.

I'm doing fine with Eargo. I get some tunnel sound to it. But it's not bad. Eargo called me a couple times to see how I was doing. I said I just need to do some better adjustment on it. But it is helpful for me so I'm satisfied with it. It helps with my ringing.

My path towards solutions to hearing loss began with the Eargo Neo HiFi, the graduated to the Eargo 5, and now has culminated in the new Eargo 6. The Neo HiFi totally impressed me, and then the Eargo 5 completely blew me away. Hard to imagine anything better than the Eargo 5, but the Eargo 6 changed the game again.

I returned my Eargo hearing aids. I have a job where I work outside around loud bangs. They just didn't work for me. I picked up a lot of noise which conflicts with what I was trying to hear. But customer service was really good and the quality was okay.

I was looking forward to these units as they seemed to be what I need and at least one review on Engadget gave them great marks. However, mine stopped working within the first 24 hours of use and the right earpiece failed to charge. Customer service is horrible as you can only call and then you are told someone will get back to you within 2 days for a return voucher.

Best hearing aids I have owned. Being able to fine tune each hearing aid with app is a huge plus. Very easy to maintain. Very small, easy to insert in my ears, aware that they are in my ears but very comfortable to wear. Would highly recommend them. Please be aware that Eargo is slow in shipping 5 to 7 business days.

I have the Eargo 6 which has the water resistance feature. It also changes by itself from setting to setting. With the Bluetooth, I can set it on the fly with my phone and change things on it. I really like them. They're very good. I can hear things I couldn't hear before. It made conversations much clearer, where I'm not having to ask people to repeat or dependent on my wife to tell me what they said.

I love the Eargo hearing aids. But it doesn't play Bluetooth from my phone to the hearing aid. That was one thing I liked about my old system. It was just like having earphones on. But that's not a huge deal. My frustration with the old style as a physician is that when I had to see patients in the office, I had to take the hearing aids out so that I could use my stethoscope. With the Eargos, I can put my hearing aids right on top of them and it works just fine. It's wonderful.

As far as in the ear, the hearing aids are fine. But I have reliability problems. I'm having a lot of trouble with the them not charging and not talking to the app. I'm returning them. I talked to my rep yesterday.

So far, I'm happy with the hearing aids. My fingers are kind of stiff, and they’re a little bit hard to put in. But otherwise, I get along good with them. I like it. I like that I can change the settings on them and adjust the volume on them.

My Eargo hearing aid is good. The only complaint I had is it's a little uncomfortable. But I haven't changed the tip. So, maybe that would help. Also, maybe there should be a little more control on the peripheral noise. But for my purposes, it's fine. I like the size of it too. It's small and you can't see it.

First, the overall experience from purchase through use is a user-friendly & thorough process. The web site is intuitive & easy to navigate. The staff is well-trained & professional. Having started a couple of years ago with the Neo (which did the job well for my hearing loss), the 6 is a quantum product leap forward. It enhances my life. Thank you, Eargo, for exceeding my expectations. Having had experience with both the Neo & the 6, I honestly can't think of an improvement to your process. Once a customer makes the decision & commitment to using a hearing aid, it's a matter of adding the device & it's ongoing "maintenance" to the daily morning & night routine. That's a motivational issue that is up to the customer to implement.

After a false start shortly after picking them up that required a full power cycling (drain to empty, fully recharge) of the charger/devices, I'm now getting to use them daily. I was delayed in getting them for a week by the US/Canada border closures. It's a bit more challenging living outside the US and buying EarGos, as they're not really supported outside the US, but I have managed to overcome a few of those obstacles, and I can say that I'm pleased with my E5s now, after I got them up and running, and was finally able to pair them with my phone.

The reps have all been helpful. I liked the in-ear characteristic of the Eargo hearing aids. I'm very satisfied with them and they help a lot in many circumstances. I hear conversations that I was having trouble hearing before. So it's a richer life and I'm in more conversations than before.

Big improvement over my old behind-the-ear devices. Comfortable, effective, and easy to personalize, control, and maintain. Inductive battery charger is simple and convenient. Great online customer services, hearing tests, and support. I now wear the nearly invisible devices all the time for improved quality of life.

I really liked that the hearing aids were in the ear and not around the ear. I'm really happy with it. It's really good. I thought at one time I had one that was defective, but apparently, there was earwax in the very middle of the tip. So I had to take it apart. They have a special tool to get it out. I hadn't read all the directions, so I didn't realize that it was something that could happen that quickly. But that did seem to fix it. So that was good. The reps were very helpful. The hearing lady was very awesome. The hearing aids made my life easier all the way around. I really didn't realize how much I was missing until I started using them.

I ended up with the Eargo 6 as it had the most features that I liked. I'm an early user so we're still adapting to it. I like the Bluetooth connection. I can adjust it while I'm wearing it in different environments and that makes a difference. Having a conversation is different from watching TV. It's also different when in a large room. You can adjust both the volume, the EQ, the treble, and the bass. It helps a good bit. There's also the ease of use and they are rechargeable. All those are major pluses.

We've had a lot of contact with the customer service team. It's a little more than I expected when I talk about customer service due to the fact that everything is either online or through the phone. You don't have an actual doctor's office you get to go to. The only issue that I've had with them is getting the hearing aids properly adjusted. It's taken a little longer than I thought, but we're making pretty good progress. I did have one of my Eargos have a technical issue and I just received the replacement in the mail today.

I have been really impressed with the Eargo 6. I love the fact that they are almost invisible, very comfortable and I can hear so much better. The batteries last all day before needing recharged. I also like the different programs and the water resistance. I really have no complaints to report at this time. I previously had behind the ear hearing aids and the Eargo 6 works so much better. Wearing the my old behind the ear type hearing aids, I always felt self conscious and a little embarrassed to wear them because I felt like I was just broadcasting that I can’t hear. They were uncomfortable when wearing a mask or sunglasses and the mask always snagged on them and pulled them out.

I have worn other hearing aids for approximately 8 years. There was little adjustment available, and they were not very comfortable. I have been wearing my Eargo aids for over a month and must say that I am very impressed. They are so comfortable that several times at bedtime I have forgotten that I was wearing them. Michelle, my Audiologist assistant with Eargo, has been very helpful with customizing the different programs, so that I have a wider range in volume settings. Example: I usually have them set at the normal program. But if I switch to TV mode, I have a higher volume range than normal, and if I switch to restaurant mode I have a lower volume range than normal. This makes the aids very flexible for any environment without losing the customization settings that I had set up when I first got them.

I like that Eargo hearing aids fit inside the ear and they're not over the ear. The over-the-ear ones were just impossible with the mask requirements. My Eargo hearing aids are also pretty good. Reportedly, you can change the program by tapping the unit in your ear and initially, I was able to change a program. But now, the hearing aids don't seem to be responding at all to any taps while I'm wearing them. So I have to go to my phone to change a program. I can live with it but then, if they're under warranty, perhaps I could get a replacement pair. Other than that, I've had to make two contacts with Eargo's reps and they've both been very positive.

I checked out Eargo and liked the fact that their Eargo 6's are water-resistant. They are invisible, and they don't mess with my mask. I have the Eargo 6 now and I can watch TV with my wife without blistering her eardrums. I was tired of everybody having to yell to get me to hear and understand them. My hearing in my left ear is more severe than Eargo can reach because I went to an audiologist the other day and they tested it. Although it got somewhat in the area, they got really close on the right ear. But the left ear couldn't. I cranked it up before. I had been wearing it on 2 and it helped. I cranked it up to 4 and now I can hear every lip smack and everything else I didn't hear. I hear a lot better. My audiologist was trying to sell me other types of hearing aids. We decided to stick with Eargo because although it didn't reach it in my left ear, it does a lot better than I've ever had. I also like the functionality, style of it and everything else.

They were good with follow-up and answering questions when I called. However, I wish it was easier to follow the instructions or do what they said I needed to do. I had trouble doing that without getting back in touch with them. I still haven't been able to run the hearing test. I had to use my phone to download an appropriate program, and the one I downloaded didn't really work. There was no real guidance there relative to which one I should pick. I don't think they've updated that app. They should give clear instructions relative to that app.

Eargo is a good choice. I've contacted customer service twice and they've helped me out.The device fits fine now. My ears had to get used to it just like every other hearing aid.

Originally, they told me the small Eargo size restricted addition of more features. Then about a year later they come out with two new models that would solve my objections. They offer no upgrade policy. So I offered $1000 to upgrade, which they turned down. They expect me to pay twice for lifetime audiology support and sales commission.

Since I got my Eargo hearing aids, I can feel more involved with conversations and I don't miss things as often. I still do to a certain degree but what I'm getting used to is it's not the same as having nothing. The sounds I'm picking up are the sounds that I don't even hear myself. When I get out of a chair, I hear all kinds of cranking and joints are making all kinds of noise, which I didn’t notice before. But the hearing aids are doing what I want them to do. Eargo's reps are also excellent and they all seem to be working with me in answering questions and solving any issues.

Like most things in life, the device worked fine. I heard fine and I could tell the difference. So, if I bought the hearing aid for that reason, which I did, I would be happy with it. But I had itchy ear and once, it got stuck in the canal and I had to go see a physician friend of mine to pull it out. That was when I decided that living with what they called moderate to severe hearing loss, which I thought was more moderate, was easier than using a hearing aid. I also had a hard time with the remote as it didn't work at times. I tried to increase the volume and it wouldn’t work. I called Eargo up and they gave me some excuse but they couldn't give me a good solution.

I like Eargo a lot better than others. I've tried to get more sophisticated hearing aids and those didn't work. It was an extremely expensive set of hearing aids I got from the VA and they just never could get them to get it right. I had one that gave me so much feedback in one ear. The story was it was the way my ear canal was configured and I never could get rid of the feedback. My Eargo hearing aids are easier to use. Right out of the box, you plug them in and stick the device in your ear and it works like a champ. The fact that it charges in the case is pretty convenient. Also, they don't have to hang over my ear. The product is a good value.

I have had Eargo for more than 2 months. They are everything Eargo said they would be. I have been wearing other hearing aids for over five yrs. This is what I think of Eargo. My wife can only hear out of one ear because of years of flying. When I told Eargo that I only need one I was informed you have to buy a complete pair. I like them so much I will be buying the pair to get one because they really work.

I was pleased with the size of my Eargo hearing aids and the fact that they were in-canal. They also appeared to have good support and their reps have been very helpful. But I'm not happy with my hearing aids and I was going to look to return them. I have another call scheduled for Thursday, but I'm running out of my time period of 45 days to return them. So far, I'm not getting the results that I hoped for as far as the experience with the hearing aids. They amplify many other things that I don't need to hear any better, which pretty much drowns out what I do need to hear. I'm told that it's a matter of my brain adjusting, because I'm not used to hearing those things at the amplitude I do, but so far, it hasn't been working. My big problem is in conversations when there's background noise and that it has not improved much at all.

Love the Eargos! I will be upgrading to the the 6’s soon but love the 5’s also. The 6’s offer some features I like such as automatic environment changing. Love the hearing aids and the customer service! The doctor I talk to responds very quickly!

The Eargo fits all right. It has helped me.

My wife bought the Eargo hearing aids for me. She liked that they were less likely to be seen and the price as well. The first guy that I talked to was very friendly, knowledgeable, and into it to get it done. I got a welcome call and the lady was very nice. However, they have no hours over the weekends to get ahold of them. I've been needing to talk to them for a week or two. The hearing aids have got modes that you can select like restaurant, phone, or TV. I thought that either the product would pick up on where you're at itself and change, but it does it one out of 100 times. Their videos even show that you can touch the device and change at least the volume but that does not work. That was the one thing that my wife thought she was getting. It's been made clear by Eargo that, no, this product doesn't because we wanted a small, discrete device.

My Eargo hearing aids are okay. Their customer service has been good. I got an email that said, “It’s time to clean your Eargo hearing aids.” I've been pleased. The woman that was assigned to me was good when I spoke with her on the phone. If somebody asked me, I'd recommend Eargo.

The cost of Eargo was very reasonable and working with the reps was pleasant. My husband doesn't hear too well and if he doesn't have them in, he can't even hear his phone ring. But he loves them and finds them easy to use. The app is on his phone. The Eargo team has already had two follow-up calls regarding how they're working.

Eargo hearing aids are excellent!!! The Eargo AP allows me to adjust for different social setting such as reducing background noise, watching TV, having dinner at a restaurant, playing cards with family and friends, etc. Eargo hearing aids are a lifesaver! THANK YOU Eargo!

The Eargo hearing aids were not the right fit for me. My hearing loss was somewhat mild and they're made for older people who have more severe hearing loss. I also suffer from Tinnitus and they did not help with that at all. But it was easy returning them and they offer a 45-day money-back guarantee. I was within the 45 days.

Eargo had a 45-day wear guarantee so I tried them and they felt good. They were the better of the three that I tried. They're a little expensive for the quality but the fit and comfort were there.

I have a more moderate hearing loss and it's an annoying one. I called Eargo and received the nicest and finest service I've ever encountered on the phone. The service person I spoke to answered so many questions for me and convinced me to give this a try without being pushy about it. I learned a lot from her. I love everything about the hearing aids such as the design. I wore them every day. I got feedback in my ears and I wasn't able to make them work. I returned the hearing aids last week. I spoke to someone at Eargo who couldn't have been nicer and told me what to do.

Eargo has Hit a Home Run in the Hearing Aid Industry! I have Owned and Used two Top Brand Hearing Aids, at a Much Higher Cost, and None Come Anywhere Near Comparing to my Eargo5 Hearing Aids in Quality of Sound and Comfort. I am Hearing things that I haven’t heard in Years, and Understanding Conversations like I have never before. Customer Service is Outstanding, and the Follow-Up E-Mails after Received is a Great Customer Service Tool, to Assist in Proper Use and Maintenance! Thank You Eargo for a Job and Product WELL DONE!!

I love the comfort, convenience and performance of these hearing aids, particularly when wearing glasses and pandemic face masks. BUT it is very disappointing that one hearing aid is completely dead after 16 months (beyond the 12 months warranty period). At $2,040 per pair, it's beyond discouraging to have one hearing aid die and be unrepairable. Throughout the 16 months, the EARGO audiologists I have spoken with have been very helpful and customer service has been very good. The hearing aid worked for 8 days after draining the battery for 16 hours and recharging it. After the 8 days, it quit for good. Further attempts to clean the hearing aid with compressed air, drain the battery and recharge were unsuccessful at restoring the hearing aid. I'm very sorry the product lasted only 44% of the expected 3 years.

I had problems in the beginning because the hearing aids weren't working right. I had techie kids who tried to help me but they couldn't get into the app and they were having technical problems with it. For a month, Eargo was kept telling me there was going to be an update on the software. Eventually, Eargo got their end straightened out and I was able to download the app. The hearing aids are fine. It's just they're hard to get used to and they make my ears itch. Other than that Eargo has their stuff together. Customer service was also very nice and helpful.

I'm a retired federal employee and Eargo's ad was saying that was free to federal employees. My hearing aids were fine when I first started wearing them. My hearing's much better but I'm only able to really wear one in the right ear. Having them both in doesn't work for me. I have not been wearing my Eargo lately. I have a sinus infection and when it gets behind your eardrum, it affects my hearing. Other than that, I'm satisfied with everything. People need to have their hearing checked so they know which ear they really need the help in. I've been tested and my hearing was not as good in my right ear as it was in my left ear. That's how I knew that I needed help.

I started looking at hearing aids not for the hearing loss but it was the symptom of the hearing loss, which is called tinnitus. It is a constant ringing in your ear 24 hours a day. Doctors told me there was nothing that would fix it and I gotta learn to live with it. I said that I was gonna figure something out. I researched and I found Eargo to be very highly rated as far as solving tinnitus. It was literally half the cost of a Miracle-Ear so I said that I was going to purchase it and see what happens. The tinnitus went away the moment I put the Eargo hearing aid in because I could hear. Eargo looks cool. I like the level of technology that they provide as far as having the charger, which is slick, as well as the app to control everything so I'm not having to manually touch my hearing aid if I wanted to control anything. It's all done via the app. T

The Eargo hearing aids were too big for my ears and they hurt my ears so bad that I could wear them one day, then I had to wait until the swelling went down for a couple of days before I could use them again. It just wasn't feasible for me, so I sent them back. But I would recommend them to anyone because that was my problem with my ears. They’re so small inside that they didn't fit but that they would be fine for anybody else. So I'm not really condemning the item.

Eargo 5. No experience with other models. I had hearing aids from an audiologist about 15 years ago. I used them for about three years. They never really helped me hear the human voice in the settings I needed. (Meetings, restaurants, family gatherings). They were accidentally crushed on a business trip. I never bothered to replace them.

I'm disappointed with Eargo because I paid a couple hundred dollars for a very thorough audiology test and I learned that the main problem with my hearing then was hearing the endings and beginnings of words rather than volume. And I don't know how to adjust that on my Eargo. At first, I thought the four programs were four levels of volume, but now I understand that I can program them for crowds, meetings and watching TV. I don't know how to change the volume though. I see treble and bass, but I don't like that you can only adjust it when your Eargo Hearing Aids are in their charging unit. So, I can't hear the adjustment to know if it's a good one. I would like a one-time in-person audiologist to help me deal with my Eargo. But I like the size that the hearing aids are nearly invisible. The price was very fair and I like the charging case. They're comfortable and don't go around your ear like the one I had earlier.

For the most part, I've been satisfied with Eargo. But I've had some trouble charging them sometimes and a few times when I was working, like pounding a nail with a hammer, the new level would keep going up and that was a little disconcerting. But one time, I experienced loud background noises and it seemed to work okay with that. Also, the people I talked to on the phone were good. When I first went on the internet, I didn't know there were several kinds and the portion I was watching was for a different model, which sort of bothered me. But I called and they explained how to get to the right computer window. Other than that, I went with Eargo because of those ads on TV saying postal workers could get the hearing aid for free. I checked up on it and my insurance company had to pay, but there was no out of pocket costs for me.

We got one for my husband and I'm enjoying it. He has ringing in his ears that kept him from hearing things constantly. Before we got Eargo, I would be saying something to him with the television on and he couldn't hear that over the ringing. But now, he can. It's easier to communicate with it and he says it's the same at work. But he said that some things are too loud. Other than that, the customer service has been great. Right now, we're having a little issue and they're giving me a way to resolve that.

I'm a retired federal employee and one day, I got something in the mail that said that some of the payment for the Eargo hearings aids would be covered. Eventually, all of it was covered, which was great. I love them and with them, I hear a lot better. They have 1, 2, 3, and 4 options and I keep them at 2. I just told somebody about them yesterday. Eargo's reps were great as well. But I don't know what that one tool is in there. It's got a little spin thing with a roller and I don't know how to use it. Other than that, I got no complaints. I can tell when I don't have them in, when I go to work. There's a big difference.

So far, Eargo has been great. I had a problem with one of the hearing aids the other day and made a call to the number I had. They walked me through step by step and helped me fix it up. The reps have answered my questions every time. I talked to a girl in Nashville where I'm from and she was like, “When you come over to see your mom, stop by the office. We'd like to meet our people.”

I have been using my Eargo 5's for two months, and it has been an all-around wonderful experience. I have mild to moderate high-frequency hearing loss, plus I developed tinnitus about 6 months ago, which was driving me crazy. The tinnitus was bothering me more than the hearing loss, but it made me look into hearing aids, because I know that auditory deprivation can cause or make tinnitus worse. The problem is that I'm too vain to wear hearing aids that are visible, and I know that I wouldn't use them enough to be of help. It seemed to me that Eargo was just what I was looking for, and I decided to give it a try.

Updated on 11/23/2021: Eargo still refuses to honor their warranty after Consumer Affairs response. They now want $295 from me after $2000 paid. Eargo lied to public Consumers Affairs in their public response. Do not buy from Eargo. You would be very dissatisfied as I am. Shameful and greedy.

With the Eargo hearing aids, the users do the hearing test themselves, and the hearing aids are programmed to amplify the frequencies that they lost, so it is like their hearing is restored in those frequencies that they need. I use my hearing aids every day and I've definitely got a range of frequency that my ears don't hear. Also, I've talked with customer service several times and corresponded with them by email, and they are very responsive, helpful, nice and professional.

My Eargo 5s have transformed my life in a positive way. They have significantly improved my hearing and cognitive abilities. I teach and my students have noticed an improvement since I started wearing them. My family is less frustrated with me, and happy that the TV does not have to be as loud as it I had needed it in the past. The Eargos are essential invisible, and have gotten quite comfortable over time. I had some initial problems getting used to them and using the app to adjust them for different situations, but the Eargo Audiologist helped me through those problems. There was a bit of a snag, when the app software was updated, but again customer service helped me through that. I am still struggling a bit with using the app to fine tune my Eargos but things are improving. I am thrilled with the results and so happy that I took this step. Give them a try, the 45 trial period is really helpful!

All members of your staff I interacted with were exceptionally competent and friendly. Eargos worked great right out of the box. Biggest issue is remembering to take them out when I shower or go to bed. I barely notice I am wearing them. I easily change programs and calibrate with the app. An outstanding feature is the ability to permanently adjust a program. Thanks Eargo!!

I've had my Eargo 5 aids for about 2 months now. I have moderate loss so only use them in situations like restaurants, tv watching, theater. I probably average 2-3 hours/day. The sound quality is excellent and I love the invisibility of the devices in the ear canal. I do experience tickling as sound causes some vibration in the canal. The tickling/itching does decrease with time, but buyers should be aware of this. The charging case is very compact and sleek. Overall, very satisfied with purchase. I believe the price is well below similar high quality products that must be purchased through a doctor's office.

I can’t say enough good things about my Eargo hearing aids. I’ve needed hearing aids for a while now but kept putting off my purchase due to a bad experience with hearing aids from a well known “buy in bulk” warehouse, I decided I was better off not hearing well than wearing sub par hearing aids. After reading all the positive reviews on the Eargo, I decided to give them a try. They have literally changed my life. The word huh has been all but eliminated from my vocabulary and I hear so much better now. I can’t thank Eargo enough for creating such a great product.

Last year, I purchased a pair of Eargo Neo Hi-Fi's. Sadly, I could not get them to fit perfectly so that I had a consistent clear and present signal. This was not the fault of the Eargo's but rather that of my ear canal, which has an odd bend to it. I had pretty much given up on being able to use them when I read about the Eargo 5, which was said to be 10% smaller than my pair. I took a flyer and ordered them. To my delight, they fit perfectly and I have a great connection every time. They seem to be much easier to keep clean, as well. As an added bonus, I passed my original Eargo Neo Hi Fi's along to my girlfriend. They were a perfect fit for her and she tells me just about every other day how much she is enjoying them. So all's well that ends well.

Ordering was easy and they arrived when promised. I replaced an older set of behind the ear aids with the Eargo 5 and I would never go back to the behind the ear style again. As for the quality to price I don’t believe you can beat them. They perform as good as I hoped they would. I wear them from 6 am to 10 pm daily and they perform flawlessly. The only issue I have is I can only get one charge out of the charger so I have to plug it in every day. A small price to pay for better hearing.

After 4 years wearing a high end behind the ear RIC device and doing a lot of research, I decided to give Eargo 5’s a try. I am delighted with them. The Sound Match technology is great, with results that closely mirror prior tests done in a traditional audiologist setting. Having the ability to then tailor my Eargos to settings I find optimal is huge; a capability I never had before. Support from Eargo’s audiologist and hearing professional through has been terrific. Finally, they are very comfortable; after wearing a discrete behind the ear device, I now go through much of the day not even registering that I’m wearing hearing aids. I feel - and hear - like I did before I stared wearing hearing aids. I’m a very happy camper.

I have loved my Eargo hearing aids, I had tried a different kind first and they were pretty big and awkward. Then I saw an ad for Eargo's and decided to check them out. They are fairly inconspicuous and work wonderfully. Took me a while to get them set to fit my life style, but I love them.

Eargo is AWFUL and the customer support is TERRIBLE. My advice - save your money and buy a cheaper, over ear pair. Buy these if you want a pair of expensive, poorly made hearing aids and then absolutely no customer support. I was looking forward to receiving my Eargo Neo HiFi's, having spent around $3000 on them. However, after using them for the 1 month "adjustment period", the device was still working poorly. Unless you have ears made from rubber, these fall out of your ears when you eat, when you shake your head, and when you walk briskly.

The communication with Eargo has been great. I haven't always been here to answer the calls but I don't have any complaints. We have finally gotten both devices straightened out and they are working perfectly.

Do not get Eargo if you have heavy earwax. Since they have since modified the Eargo 5 to allow removal of debris behind the microphone they are certainly aware of the problem but would not accept that a trial period requires a working product. My experience with Eargo Neo HiFi has been extremely frustrating. I have spent countless times contacting Eargo (with long waits on hold). Despite the fact that I have carefully cleaned and probably replaced wax guards too often I am plagued by unreliable hearing aids.

I had a really nice experience with Eargo's rep. Their hearing aids work. They sound like they're better than those from other providers. I can hear better with them.

The reps were awesome. From my initial purchase and then assuring that everything went well, that was great. I got the Eargo HiFi and compared to the hearing aids that I still had, it seems like I get an amplified sound and not a true replication of what I'm hearing. I paid considerably more for the Signia ones that I had before, but the sound is stellar.

It's been great with Eargo. It's better all around hearing.

The representative was great and my hearing aids work good for me. I work construction, and I don't wear them doing that, but when I wear them at home and at restaurants, my hearing is much better. I can hear what everybody's saying now.

I talked to one sales rep and that was a good experience. I’ve got the programs set up too. I have programs for in a restaurant where I don’t want as much background noise. However, the interface between the charger and the Bluetooth into the hearing aids does not work very well. It asked me to update it and after I did, now, I can’t get it to work at all. If I can just get the device to cooperate as far as changing programs, everything works fine.

Eargo's reps answered all my questions, were professional and patient. Someone called me to follow up a week later I was just as pleased with them as the first person. It was an efficient process. At first the hearing aids irritated me because I'm not used to something in my ear. It tickled. But I need to change the petals between the solid and the one with more ventilation because the sound might be better. I'm retired, so I stay at home, which means I don't have the need to hear as if I were working. I don't wear them that much. But I'm glad to have them at the same time. I like the rechargeable. That's why I got the $150 upgrade. I have recommended Eargo to my friend who is also a federal retiree. She said she would look into it.

I wanted something small and that people couldn't see that much, which is one of the advantages of the small piece. Also, nothing hanging over it, and that it's easy to charge. I'm still getting used to the Eargos because I had to change the size that was in there and put the white ones in, the smaller size, so they would fit better. I just did that the other day. Juan called for that and we had a talk with him. He explained certain things, how to pull off that piece and put a small one on. He was very helpful. The only thing is I always get that feeling the hearing aids will fall out. But that's one thing I have to get used to. Also, I get that whistle sound at times that comes on. One said I tap the side of my ear four times, and that's how I lower it. Sometimes it's too loud, but it is helping in social gatherings, that I can hear what everybody's saying.

I haven't heard this well in years. As soon as I wake up, I have to put the hearing aids in. I notice the difference when I take them out at night to charge them. I’m afraid of falling asleep with them in my ears so I wind up taking them out before I'm ready to go to sleep so that I can watch TV until I'm ready to go to sleep. The service with Eargo has been great. I've had two follow-up calls that have been super. I have the app on my phone, so I can go in and adjust the hearing aids as needed. I don't even have to take them out of my ears. It’s the best one I’ve spent on in a long time and I am happy with them. I have several friends that have hearing issues, and I’ve recommended it to them already.

I ran across an order online, and it had the mount, and back-of-the-ear and one inside. And they work good, but they were just a nuisance. Especially when I wear a mask, I take the mask off and fling it clear across the room. I could do better, I thought. When I saw the ad that Eargo had, it looked great because it was just one little earbud that went inside the ear, and it was rechargeable which rids of the batteries. So, I thought, "Well, the price looked good." Because I was looking at some that were $5,000, $6,000, and I wouldn't want to go there.

A set of Eargo's Neo HiFi hearing aids was purchased for me by my wife over 5 months ago. In that time both hearing aids and charger have been replaced numerous times due to one or more of each unit not working. The charger doesn't charge one hearing aid or completely stops charging. The hearing aids cease to work after a clue of weeks. The aids make popping, hissing, & cracking sounds, then stop amplifying any sound. When I call for support, I can never get anyone to answer on the first call. I must always leave my number & await a callback, which at times never comes. When someone does call back, I am asked what I did to resolve my problem, as well as instructed to "clean and/or replace certain parts".

I was looking for something that would help. But it still doesn't give me what I want. I spend a lot of time outdoors. It helps but it's minimal. I like the chargers. I’m not sure if there would be even a smaller tip though. ‘Cause there are only the two sizes that I've discovered. Because my right ear canal is just a little bit smaller. I don't know if that affects how the sound waves come into the ear. I'm assuming that there's some vibration that goes on there and then it becomes enhanced. But the customer service and their online support have been really good. I would recommend people to give Eargo a shot. Depending on the amount of hearing loss, it can definitely improve that. Comfort and the fact that they're invisible are good. The tutorials are good, too.

I like the hearing aids. If I have the TV where I used to have the volume without the hearing aids in, and when I put them in, I have to turn the TV down. So that's well done. Sometimes they make a loud piercing noise, then it goes away. It's not bad. Other than that, Eargo is a good product. Get it.

Eargo had a promotional program where they would send people nonfunctional hearing aids, so that they could test them out for a fit. And I said, “Well, okay. Well, I'll go ahead and do that.” That was several years ago. So, this is for the latest version that I have. I got the samples, but I didn't pay much attention to it until recently where I had difficulty with the current aids, and I haven't got them properly fitted. The insurance paid for them. I gave up because of the audiologist. That was when I decided to try the Eargo. Because they had the usual testing program for so many days, and the price was right. Plus they were CIC style, which I was more accustomed to using.

The Eargo reps were fine. However, we were trying to send them back because he said they weren't helping him. There was no way that he could increase the volume. We looked at the video. We also went through the instructions. He's just not a good fit for them. His mother-in-law has one and they can adjust the volume. He was supposed to tap on them. He tapped on them, but they didn't increase. So, he just got discouraged.

I used Eargo's customer service once when I questioned the fact that I couldn't purchase the sound caps on the back when you need to change them every so often. There was nowhere to buy them on the website. They said they were gonna do that and put the caps on their website for sale. I like the hearing aids because they're small and out of sight when you got them in your ear. You can use your smartphone to do all your adjustments on it, so it makes a difference. However, I don't wear my hearing aids every day 'cause a lot of times when I'm working on the yard and using machinery, it's not good for all that noise to have the hearing aids in.

I bought a pair of Eargo 5 hearing aids and they are very weak so I returned them for a refund! Eargo said their warehouse never received them! It took them 3 weeks to tell me that! I don't think they know what happened to them! They told me I was not going to get a refund! They should insure something so expensive! I am out 2775.00. l am going to have to take them to court! I was told these hearing aids are 6 dollars from China! Please don't waste your money! You have been warned! Don't try to get a refund because they do not give refunds!!! Terry **

Eargo is a great product, and the quality is real good.

I bought these last March. When driving the car with the windows partially open, they change programs constantly. Customer care suggested taking them out when I drive. Not a good suggestion. These devices will drive you crazy when you drive with the windows open or the top down. I'm not not sure if the Eargo 5 has fixed the problem but the company said they wouldn't allow me to upgrade and pay the difference to mitigate the problem. Also, the charging unit stopped synching to my phone. They did offer to send a new charger and I hope there is an adjustment to fix the program change issue.

I was able to come to a resolution with Eargo. It’s a good product. It just didn’t work for me.

I called Eargo, ordered from them and customer service was super good. I'm a federal employee, so I was able to get a good deal. The cost is negligible and my hearing aids are doing what I want them to do. It's made life better. I don't have to ask people to repeat themselves often. I have recommended Eargo to several people now (people that had $5,000 hearing aids that were very unhappy with them) and they may have already followed through.

Since using Eargo, there's been an improvement with my hearing, although I'm not sure it deals with all the tones that I have deafness with. I have printouts of the hearing tests that I had done and they didn't ask for those, which would have been an intelligent thing to do. They could have matched the hearing aids to something more medically documented. Other than that, the hearing aids fit very well in the ear. I'm reactive outside and my chance of losing them or having them fall out is slim to none.

Everything was good with Eargo’s customer service. I got the inside the ear style hearing aid and they work well. I can hear better.

My life has returned with the arrival of my Eargo hearing aids. I can now enjoy my family and their visits and be able to hear their stories and jokes and just general conversations. Thank you Eargo for your quality product. Frank A **

I want the latest model of everything. I spent $2,495 to find out 8-9 weeks later a whole new version has been released. Very disappointed! If you would have been honest and said a new version was coming out, I would have waited and gladly paid the higher price!

My entire experience with Eargo has been extremely positive. From the first phone conversations to the wearing of my hearing aids, I don't think it could be any better. You have a world class product and first class personnel. Thank you Eargo.

I can adjust left & right hearing aids with Eargo App bluetooth connection, but not with tapping by my ear. I've tried more than several "tapping methods" for both ears, nothing works. I'm okay with this because hearing aids are otherwise working okay.

Slightly hard of hearing, especially at the higher decibel ranges. These aids were exactly what I needed and the customer support has been fantastic. Earlier skepticism (a product of the times) is all all gone! Wife happy too since now she does not have to keep repeating herself.

Now that I'm using Eargo, my hearing is so much better. But sometimes, my charger doesn't work and I have to clean the terminals. Even though they look clean, they're not perfectly clean. The other night, I put it in to charge and only one of the hearing aids charged. I tried it again and got it all to work. Other than that, I'm very happy with the hearing aid. It was a good decision on my part to do that and I would recommend the Eargo.

Once you get used to wearing Eargo, they're pretty good. Everything's clear. Not jumbled up. Their reps were great too. I'm very happy with them.

If you want to spend a year fiddling with settings, cleanings, reinstallations, a laughably useless app, but very nice customer service people, then by all means buy these. You'll get all of the above and then the actual product will mysteriously stop working right after the one year warranty expires. Everyone will be very sorry and offer to help you reinstall, re-clean, re-setup, re-test, etc. but the poorly designed product will still be dead. No refund, no replacement unless you're willing to pay another few hundred (per ear) for another short lived unit.

I can hear better with my Eargo hearing aids. When I watch a movie, I could pay more attention, listen to the movie and not worry about anything and missing parts. Everything's going good.

The reps were very upfront and helpful. When I try to answer a phone, the hearing aid gives a bit of a squeal in my ear. But other than that, it seems to be doing fine. It adjusts pretty well and is easy to clean. I actually forget it's in my ear. The set that I got for the sample to see which one would fit in my ear most comfortably, I gave it to my cousin. Because he's got to have some hearing aids as well, and I highly recommended the set that I got.

Eargo's hearing aids are okay except I don't have good luck getting them in where it goes into the clearance of the channel. But I hear better all the time if I use them. I talked to the rep one time and told her that I was having trouble and that the hearing aids were too big. She said they had smaller hearing aids and that she would send them to me. She did so immediately.

My experience with Eargo has not been very good. I have it on number one and they pick up so much background. Like if a fan is running and I'm trying to watch TV, it even picks that up. Also, to turn them up or turn them down, you gotta smack yourself in the ear. People look at me when I'm tapping myself in the ear and they think I'm crazy. But the quality of the device has been very good. I'm fine with it too. Eventually, they said if I leave it in all the time, I'll get used to it.

I like Eargo so far, but I'm still getting used to them. They're also expensive. $2,500 isn't cheap by anybody's standard. But they're cheaper than my first hearing aids and I like the way they work. I also have talked with their rep a couple of times through emails. I like them so far.

The reps of Eargo were very good and helpful. When you put it in, it will say something like, “Program one, program two,” and you tap your ear, it changes. However, I put them in on the weekend and the right one wouldn't connect. It's also hard to get used to. But the experience with it was fine.

After using another brand of ITC aids for five years, I am amazed at what I don't hear as well as what I can now hear. I don't hear overamplified background noises like the roar of tires on the highway when driving or air blowing out of a nearby a/c vent, I do enjoy being able to understand normal conversations in many situations I couldn't previously. Finally I really, really, enjoy the feeling of open and natural hearing-not like I have bucket over my head!

I have Eargo hearing aids that are in the ear. They're like invisible. They've helped a lot. Before having them, I'd have to have the TV real loud and the wife would say, “Can we turn it down?” Now, I don't need to. The customer service team had to resubmit a claim because the insurance wasn’t gonna pay for it. They needed more paperwork. I haven't heard back from the insurance company, but I got an extension on my trial period. And if for any reason the insurance doesn't pay for it, I can return them. I’m happy with Eargo.

Eargo can work on YouTube videos of walking everybody right through on how to pick up the hearing aids, how to put them back in the thing, and how to look for the lights that light up and stuff. Also, when you drive down the road and you open or close the window in the car, it's the same as cupping your hand over your ear to change the setting. If I have the hearing aid off and it's in and then I crack the car window, the hearing aid is gonna turn on. But other than those, the functionality is great. There are days I don't wear it and once I put it on, I realize I'm missing a lot.

The hearing aid is comfortable. You hardly ever see it. It worked very well for me. It's easy to control with just slapping it and changing the volume. Also, the reps have all been very cooperative and polite.

It takes a little while to get used to Eargo hearing aids and what range you want them in. But sometimes, I've got in the shower twice and forgot they were in. They're so comfortable I don't even know I have them on. A lady rep called me and was really nice. She was asking me what I need to know about the hearing aids, but in today's technology with the iPhone, I can do everything myself. And I'm an old man, I still got the technology down.

My Eargo hearing aids make it easier mostly in meetings when I'm further back or sometimes if I'm in the front and briefing then there are folks a little bit further back. In the past, depending on the pitch of the person, it could be a big issue and my hearing aids helped with that a lot. So, I don't use them so much in my day-to-day activities, like listening to TV, because I don't want to leave them in my ear too long. But they've been really beneficial for on a six to eight hours a day when I'm doing actual work and I'm having communication. As people are a little bit of distance away from me, my hearing aids have given me a significant amount of relief from having to ask somebody to repeat or speak up. The batteries also seem to last a really long time and the hearing aids are functioning well for me, so I'm happy.

The customer service of Eargo was good. The quality of the hearing aids is good too. They work well.

I am pleasantly surprised at how easy Eargo is to use. For the first time I am wearing hearing aids all day as they are so comfortable and the sound is so natural I almost forget they are on. I find the best place for the soft program is #3, so I can quickly switch from #2 when the phone rings. I use #1 for restaurants and #4 if I need more volume, which I haven't so far.

Eargo's customer service was excellent. The quality of my hearing aids is excellent too.

First of all I liked the Eargo technology and really wanted the aids to work. I contacted Eargo multiple times during the trial period and made the adjustments they recommended. Some of the suggestion work, but not consistently. My desire to make the aids work put me past the the 45 day trial period. Now I am stuck with aids that do not work for my hearing problem even though I maintain the aids as recommended by Eargo. One day I get some improvement in hearing and the next day nothing. My common test is to remove one aid at a time to see if I notice a hearing difference. My left ear makes no difference with or without the aid. My right ear makes a slight difference sometimes, but again, not consistently. Based upon my personal experience I would not recommend these hearing aids to anyone with more than mild hearing loss. Disappointed in the outcome. Going back to my old, retired hearing aid.

I like that Eargo aids are small and not visible. With the hearing aids, I can hear and I don't have to have the TV up. I've had a couple of problems but they're all right. Customer service was good. They're friendly and patient. They don't let you go until you understand what is going on.

I had different hearing aids before I contacted Eargo. I didn't like the sound quality of them and I liked the sound quality of Eargo. They're great. I'd tell others to get them.

Eargo hearing aids are better and they’re life-changing. Its performance is up to my expectations. It has set programs and when the wind hits my ear, it switches the program. It shocked me. I was riding one nice day and I had my windows down and it just kept switching programs. Also, when I answer my phone and if I put the phone on my ear, I get feedback. I just have to get used to riding with the windows down and talking on the cell phone. I’ve already referred one of my friends, a retired co-worker, to Eargo. I let him use mine for three hours and he didn’t want to give them back.

Quality of sound is better than old aids. Almost invisible, recharge is a good feature. Kind of difficult to remove. I can wear my mask easily over them. I can hear everything better in Church but the music is too loud. Conversation in restaurants is better for people close and across the table. Helps me hear better in job interviews.

I'm vain and I liked the idea that Eargo's hearing aids were small. They fit in my ear and you can't really tell you're wearing hearing aids. Since I got them, my hearing has gotten a lot better, even my husband says so. But I had an issue a few weeks ago. I nap in the afternoon and because they're so tiny, I was afraid that I would lose one when I would fall asleep. But when I told Eargo's reps about it, they came right back with my answer for me and everybody's been really great.

The hearing aids whistle terribly when I have them in. I've talked to the consultant and she said that would go away, but it has not. I'm not happy. They're a pain in the ear. Eargo could make the earpiece so that you hear things outside of your head. When I'm chewing a cracker, it sounds like the sound is coming from within my mouth. And then, if I touch my ear, it whistles. They're not good at all. They didn't cost me anything, but the insurance company that paid for them got ripped off.

My wife was looking in our insurance and found out that I could get the Eargos. I didn't care for the hearing aids that my ear, nose and throat specialist had given me. So, we asked for the Eargos, got them and they worked good. The Eargos came in the mail, I've plugged them in, charged them up, stuck them in my ear and I've been wearing them ever since. They fit inside your ear and you can't see them. I got a call and they told my wife that they could adjust them. There are lots of treble and they need some bass in them, like in an equalizer. Like if you're going to adjust your stereo, you'd work between the treble and the bass to get them sounding right.

My hearing wasn't that bad but I was trying to get the ringing to go away. My Eargo helps in hearing other stuff clear, but it doesn't really do anything for my ringing. In my one ear, I get a lot of buildup in it. So, I got to clean them a couple times a day to make sure they stay working good. The process is not bad. You got to be home to have something to clean it with. Eargo's team answered everything when I had questions. I didn't have no problems with them.

I got the little ear plugs from Eargo and my insurance paid the full deal. Those little hearing aids are not cheap. But I really like them and they're the best I ever had. They even got my wife a pair and she likes hers, too.

I'm very happy with the NEO hearing aid that I got from Eargo. But it has four levels and for some reason, it’s not going up in the amplification on one of them. Other than that, it's very good.

I got the hearing aid with the fluffy things that go all the way in your ear from Eargo and it's very good. But it's hard to get to change programs from one to four and I have to push on my ear several times before it changes. Then, the doctor was supposed to send me a CD and a wrench to get that little filter out, but I haven't received them yet.

The Eargo hearing aids sit inside my ear. Most of the time, I forget they're even there. Every night when I go to bed and I realize that they're there. Then I have to go down and put them in the charger. The people from Eargo listen to your questions and I’m very happy with them. When you look around, Eargo is certainly in the range of the upper-priced units. But they're doing what they say they’d do and they have definitely improved my hearing. I'm enjoying the clarity of the sound and the words.

I liked the looks and the way the hearing aids fit in the ear. It works real good. Everybody I've talked to at Eargo have been real nice and helpful. I like the fact that I got good instructions on the cleaning and care of the hearing aids. I can plug them into the charger every night and they are ready to go the next morning.

I had very severe hearing loss and I already had hearing aids. But I didn't like the over-the-ear configuration. It was very noisy and picked up a lot of wind noise. My wife tried Eargo and she recommended them to me so I gave them a try and I like them. I had insurance so I was not too concerned about the cost. But if I had to pay for the hearing aids myself, I probably wouldn't have gotten them because they're pretty pricey. In-the-ear models are generally more expensive but the cost being one and a half times is steep. Other than that, my experience was pretty seamless and easy so I'm happy.

My son inherited a hearing problem and he was reluctant to do anything about it. Some folks at his job were a little irritated with him continually asking them to say things over. I did a little bit of research into the quality of Eargo. I like the 45-day trial and the money-back thing because we weren't sure if our son was going to be able to adjust to it because it's hard for a person to adjust to having things in your ear all the time. The price was good and they were probably higher quality than some of those others that are advertised. I bought our son the hearing aid and that has helped him a great deal. He likes it. He said he can tap on it and change the mode. So far, it's doing great.

I'm a bit confused with the charger. When I put the hearing aid on the charger, it'll start blinking, the white light. So, I assume that it's charging. Then, I'll come back, it'll be charging for a while. Then it'll be the four red dots and it's not charging at all. That happens frequently. So then I unplug everything and then put the hearing aid back in. But it's just a minor annoyance and we've been able to get by with it. My wife loves them. It definitely works and it improves her hearing. They're easy to use.

I like that one can't see my Eargo hearing aids when they're in my ear, and I don't have to install batteries. My hearing aids fit in my ear.

I kept telling my husband he was mumbling because I couldn't hear him. Little things weren't as sharp as they used to be. I got Eargo hearing aids and they've been great. They go in my ear. I can hear everything now. My husband has hearing aids through the VA, and mine are just as good, if not better, than what he's gotten from the VA. I'm still learning how to adjust everything on there, so I don't have them screeching but it's a learning experience.

I previously used $7000 behind the ear aids that were controllable with my iPhone. Wearing masks, in addition to glasses, aggravated the situation. When I discovered Eargo with palms, I had to give them a try. I previous tried custom fit hard formed plastic in the ear aids but they created too much noise in my ears due to my tight jaw muscles. Eargo solved that for me. I miss Bluetoothing directly to my aids for phone calls, listening to videos, hearing the phone ring, etc, but that’s a minor sacrifice for the convenience of in the ear. Eargo manages sound effectively for me. Happy with my purchase!

I spent quite a bit of time researching Eargo and it had good reviews. It was significantly less expensive and easier than the alternative. I called and talked to somebody briefly and then I ordered it online. It didn't take long to get them. The service was great and I was impressed by the packaging, the instructions, and all the efforts they went through to make sure I figure out how to use them. It turned out they were very easy to use and worked really well. I would recommend them to anybody.

I purchased a pair of Neo Hi Fi hearing aids over a year ago. Since my purchase I had had to have 7 or 8 replacements. When they work they are great but they fail more than is reasonable. It becomes cruel and unusual punishment having to have them replace these and having to go more than week with only 1 aid or no aids. I paid good hard. Earned money for these aids. I have used aids for close to 40 years. All types and brands of aids. Never, ever had this type of problem. These aids lack the design and electronics to be great aids. Also if you bike or walk in moderate wind they keep changing programs on you. Maintenance is a daily deal with these and still they fail. I am 71yo and would like to do more in life instead of waiting for a hearing professional to call me back. They need to refund money to me so I can move on to a reliable brand. These are not a good aid.

I have nothing to say except praise for the product and services provided by EARGO. The hearing aids and user information available has made this a very easy and useful transition. I recommend these devices to anyone with hearing difficulty. I wear them from the time I arise in the morning till I got to bed at night.

They contact me to let me know that they're there. If I need them, they're available anytime to talk. So they've been really good about that.

I read an article about Eargo and I went out and purchased some stock and became a shareholder. Then since I had a hearing issue, I decided that I would try the product. I was very impressed with the level of service and the commitment on the part of their people. I was also impressed with the product itself. It was well-designed, well-conceived, and easy to use. I only use it when my wife and I go out for dinner in situations where there's a lot of background noise.

I have a problem with my left Eargo. It does not squeal when inserted and it will not change from Program 1. Eargo sent me information to try to solve the problem. Unfortunately it did not solve it. Since I am within the 2 year warranty period Eargo is sending me a new left Eargo. I am completely satisfied and happy with Eargo and its rapid and very professional customer response.

From the initial contact after my hearing test to receipt of the product and (unfortunately) not having hearing degradation to the extent the product was able to make a difference, Eargo staff have gone out of their way to a) make sure I had a pleasant buying experience and b) to understand why the product didn't work for me right now. Obviously I'm partially delighted I don't have the hearing loss I thought I did - and hope the day I do is far down the line. But I will certainly be back to buy Eargo when the time comes!

She was professional but friendly. Every time I have called her if she didn’t answer she got back to me right away. Didn’t have to wait long. She was very informative. Explained everything to me so that I could understand. She set my first appointment for my consultation. Thank you for allowing me to be able to stay in contact with her. Usually when you call a company you don’t get to speak to the same person and you have to explain yourself to several different people.

I purchased a set of Eargo hearing aids for my 93 year old father, who is very hard of hearing. They were not perfect, but working well enough. The support for the initial purchase and set up was good. However, we have tried everything, and one of the hearing aids does not work at all. I called support repeatedly. Each time, I was literally on hold for over 30 minutes, and then a recording said, "due to high volume we can not answer your call. Please email." I emailed numerous times. Finally, I received an email that a claim was opened. A week later I received an email that they would send a replacement. It has been weeks, and no replacement came. I tried emailing and calling again. No response. Really, really awful for my father, and a huge frustrating waste of time and money.

The Eargos are amazing. They are great. I hear things that I have not heard in years. They are easy to use and recharge. I usually put them in around 5:00 in the morning and take them out around 9:00 at night. It is great that they last my day out.

I am now on my 3rd failed EARGO. All had slightly different symptoms. All have failed now within the first 2 months from receipt. Understand 1 possibly. Failure rate of 3 is exceptionally high by any manufacturing component standard in this amount of time for higher end electronics??? Not acceptable by any means. Everything from this customer was followed to the letter with cleaning and troubleshooting. I have a background in electronics over 40 years. These components and QA associated with verification are highly suspect. So far certainly not at all dependable nor reliable.

I had a 3 year old pair of Eargo hearing aids that I left in a hotel room (truly a Senior Moment) and liked them so much, decided to replace them with new Eargos. I talked to Tanya, who described the differences between the Eargo models and suggested that I try the Eargo Neo HiFi hearing aids. She was very thorough, friendly and helpful, so I ordered them. My new Eargos (smaller than my old ones), arrived in 5 days, and after making sure they were fully charged, I put them in, and Wow, the sound, clarity and fit was amazing.

Going deaf is more terrible than I imagined. Everything becomes difficult. Now I know why older people get grumpier and grumpier. I've tried one other hearing aid - no help. More trouble not less. I'm new to Eargo but here are the positives: 1. I can barely feel them. 2. They do amplify the sound and suddenly I hear things I haven't heard for years. 3. There is a fix for too much sound... It's called mute. 4. You don't need anything but a hand that slaps you up along the side of your head (over your ear) to change from one program to the other... WOW is that brilliant. 5. For special features and help you have an audiologist as close as the phone and email. She can make program changes on the fly (it's like having a full self-driving Tesla parked inside your ears). I need time to adjust and see how best to work with them. Technology is good but you can't expect to have your 16 year old self back. Adapt and benefit as much as you can. I'm happy!

It is not Bluetooth so it cannot work with Iphones. It supposedly has an app for Iphone but mine Eargo Neo does not connect with the app now. I suppose it must due to the new release of Eargo Hi Fi. I don't want to upgrade to that because it is not worth the money.

I purchased an Eargo. Then tried to get their Mobile App to work with it. They told me I would have to pay them $300 to get the device to connect. Don't reward this company with your purchases. Go with a reputable company that stands behind their products.

I've only had my Eargos for a couple weeks, but I'm finding them to be far superior to the hearing aids, that I've used, previously. I like that they are totally in-the-ear, and that I don't have to change batteries every week. Also, not having to fiddle with a volume control switch is great. Yes, I would, and already have, recommend these hearing aids. Support personnel are top notch, A-one.

After trying other more expensive aids (testing them after hearing tests and audiologist recommendations) I began researching alternatives. Eargo was the only model that met my "reasonable person test" - in that the devices fit comfortably into the ear canal, are rechargeable and let ambient sound and air circulation into the ear while wearing them. I have only had my Eargos for a week, but I positively love them. They are comfortable to the point that I don't know they are in my ear. The sound is realistic and they are so easily adjustable. Lastly, they are easy to use and care for. The accompanying documentation and videos are wonderful and the support team is knowledgeable and helpful - always available. I am a very happy customer..

I bought Eargo Neo devices. Having had less than satisfactory experience with its predecessor, I decided that I would try a more advanced model. Silly me! The item arrived in the mail; I charged the devices overnight. The next day I put them on, and mid-day I started to get messages in my left ear that the battery of my left ear was out. This was clearly impossible. Then I started to hear "Level 2", which is what one normally hears only once, when one puts the device in one's ear. I called client services. The person on the other line hung up on me twice, mid-call. By the way, such advice as I was given before the call was abruptly terminated was useless. I am returning the devices and I want a refund.

Eargo Hearing Aids is definitely made by a Company that takes pride in its technology as well as its basic motto. Service after the sale. Eargo is with you every step of the way after the sale. This is a Company that cares about its customers. EarGo wants to make sure its customers gets the maximum Benefit from its products. Getting call backs from Annie ** is such a Help. Big Thanks EarGo. She was amazing. I LOVE MY EARGo.

I am 74 and a veteran. I've had hearing issues since 1968 but denied and adjusted to the issues. Since I found myself wanting to look at the person I was talking to I was probably reading lips to some degree. I've tried hearing aids before but found the reading glasses would hit the part of the hearing aid that's behind the ear. The Bluetooth connection was an issue especially since lots of people leave their phones in scanning mode.

Sandra's call came as scheduled and she patiently guided me through the process of wearing the earpiece. I feel confident with her help. I highly recommend EarGo if in need of Hearing device. It makes all the difference for me.

I’ve been wearing hearing aids since 2007. I purchased the new Eargo Neo HighFi system and I am so incredibly in awe at the clarity of sound, no feedback in your ear, no “paper crackling sound” just PERFECT SOUND. The aids fit perfectly in the ear canal and are hardly noticeable. They are easy to clean and to maintain, and the AWESOME customer service from the Eargo team is top notch.

They are very supportive, but I feel that the appliance doesn’t perform as well as advertised. The fact that it is rechargeable is a plus. The replacement parts are easily ordered. I was really hoping this would have been what I needed.

Phoned 1 800 615 9000, spoke to Rob in Nashville Tennessee. He was very polite. I requested Eargo Neo Hifi hearing aids are the product I wish to order. Rob proceeded to ask for information to complete the purchase. Professionally done.

The product arrived very quickly, was easy to use and very effective. When I had a problem it was taken care of in an easy and swift solution. I have and will recommend this product to all of my friends.

Have not received my hearing aids yet. Cant wait to receive them. They were very helpful in ordering them for me told me to call my insurance company to verify that I was covered. I would recommend Eargo to anybody that needs hearing aids.

Was able to get the hearing improvement right out of the box. The videos provided and the expert help received over the phone gave me access to the wonder of hearing things I have missed for years. The phone app and the phone number to call for expert help is welcomed. Did I mention that the price was better than the previous company that I had for years.

Great packaging and great customer support in the beginning but one failed shortly after the warranty expired. They don’t repair them but they offered to sell me a replacement at a discounted rate. The second device failed a few months later. I just paid off the $2100 credit account I used to finance the purchase. Very frustrating experience.

After a few months of owning a pair of their hearing aids, I had the left hearing aid crap out, which they did replace. Now I’m having trouble with the right hearing aid. I’ve contacted them once and I had to go through the routine cleaning that they make you go through and after a couple of days it quit completely. I’ve sent a request for someone to contact me, it’s now been 4 days days and no one has contacted me “soon” as the stated when creating a trouble ticket. What is up with this company? Boy you all need to find some customer service or you will be out of business SOON. I find it hard to recommend you all if your service doesn’t improve.

I was excited when I first bought my little hearing aids. I could hear better, clearer. But, in less than a year’s time one of them died. A couple of months later, so did the other one. The company replaced them promptly. For the last time. Within a year, the ones they sent stopped recharging. I looked around and tried others but the $5000 jobs weren't doing what I needed. So when Eargo wanted more money, I paid them. It was still at a discount. But here we are. A little less than another year and they are starting to go. Sorry guys, I’m retired and living on a pension now. I’ll have to stay deaf this time because paying you every year isn't going to work either. The ads are clever. The writeups are enhanced. But they don’t deliver...for long.

So far so good. I am very satisfied with the units. They are clear and I love not having to play with batteries. Next year my wife will probably want a pair since she is not happy with the ones she has..

After researching hearing aids,I decided to go the the Eargo brand as I liked the idea of the device being in my ear and having the rechargeable base. I will say the customer service was amazing, if fact they switched me back and forth between the Max and the Neo to help me adapt to new sounds. I had a hard time getting use to the tips, and I was sent different ones to try. I began having trouble with one of Neos and the charger with charging my device and holding a charge. Before my year warranty was up, I contacted customer service, I instructed to 'try' different things to get my neos to work.