Pottery Barn Reviews

I made an order in excess of 3,000$. While PB customer service is very polite, they have no control over people making deliveries. Different people called us at different times scheduling a delivery with us, which left us in a complete confusion over the delivery date. Until one day a delivery guy calls my wife saying that he wants to deliver our furniture (no heads up call or e-mail). I responded an hour later when he informed me that I was too late. This happen during business hours. He scheduled for the next but did not deliver it, nor he cared to inform that he is not coming. While this is not a fault of Pottery Barn, I would strongly advise: do not order from Pottery Barn until they manage to have some communication/control over their delivery people.

Pottery Barn is a very expensive company. I use their credit card, got a coupon from them, spend $50.00 and get $25.00 off. I ordered a Christmas stocking, free shipping, added a anywhere slip cover, used my coupon, used Pottery Barn credit card, and they charge me $11.00 shipping on a small slip cover. This is just plain greedy. They make a killing off shipping. Sorry to babble on, but Pottery Barn Kids, is not nice to deal with (trying to sound nice).

We have shopped for the past year at Pottery Barn in Bondi and the customer service is absolutely shocking. The staff recommend you make your order online yourself. They don't provide item numbers. There is no stock in Sydney. The items when ordered arrive 6 months later and each time you contact Pottery Barn they are unaware of when the item will arrive. The store refuse to sell display stock; yet, the next time I visit the store the items were sold by another staff member. The managers are extremely arrogant and bitter. They have no customer service skills. I won't be recommending anyone or shopping at Pottery Barn ever again.

Expected this to be a quality company! I ordered a Media suite over 6 weeks ago. I was told is have it in 7-10 days. I have lost track of how many people I have talked to in customer service and furniture. One of the pieces was being shipped from Dallas, but I live near Phoenix. It has to go to a distribution center in California first... That took over two weeks. Every email and every phone conversation with them gives me a different set of expected delivery dates. We spent $2000 and I really thought that this was an upstanding quality company. I wish I had know or had seen this site before deciding to order this. By far the worst customer service I have ever had. Now that I am reading all of these posts, I'm concerned about the quality of the furniture too! Arrrggghhh!

My father ordered a bed (the Ella) for our daughter as her first bed from Pottery Barn Kids at Washington Square. The order was placed the last week of August 2014. Their inventory system told the cashier that the bed was actually in the Portland, OR distribution center and that we should receive it within a week. This was great news! The first week passed by and we didn't get a phone call to schedule our delivery. We've bought furniture before from other stores (not Pottery Barn), so we weren't too surprised. We gave it another week and still no call.

After placing an order online yesterday ($4,000.00 worth of merchandise), I essentially played phone tag with the Pottery Barn customer service line as they had left me a voicemail with a query in order to complete my order. Long story short, when I was not satisfied with the service I was receiving after I phoned back, I asked for a manager. I was asked for my contact name and number and was advised that someone (I was given 2 names) would phone me back. 3 hours later I phoned back, was transferred into a random voicemail and left a message advising specifically that I was frustrated, was not going to complete my large order, and was going to cancel my card and discontinue shopping at the store and any affiliates, hoping that person would phone me back. 4 hours, and counting, I have not received a call back from that person.

I ordered a desk from PBT in early August. It was to be delivered straight to my house as it is furniture. As of yet, I have not received it. They keep delaying the delivery, stating the truck is stalled, the truck has problems, etc. I cannot reach anyone by phone. I've been on hold for 57 minutes at this writing. I've sent an email. The customer services poor and inadequate. Please, do not purchase anything from Pottery Barn that you cannot carry out of the store. It is inexcusable how they treat their customers.

I ordered a sofa in the PB store in Indianapolis to be delivered to my home. The lady was extremely helpful and it seemed she had worked there for a while. We discussed the 0% interest for 12 months, and I'm sure she would have entered it into the system. I have a copy of the order she printed out for me. Since the fabric was backordered, it took around 2 months to get my sofa. This isn't the problem, and I have received the sofa and love it so far.

Ordered lamp for baby shower, paid extra shipping for it to arrive. Did not arrive, called... automated attendant is as worthless as the people that answer 30 minutes later. No updates over a week later... DO NOT buy from them!

I ordered two binders (one w/ personalization) on Aug. 12. My credit card was charged on Aug. 12. I was promised delivery of Aug. 19. I called on Aug. 20 to find out, they didn't know where my order was and they would request it to be shipped. I asked for priority overnight shipping since it was already past the promised delivery, they agreed with hesitation. Today is Sept. 2, supposedly one of the binders (w/o personalization) was shipped on Aug. 29, and the other binder was cancelled. Cancelled?!?!?!??? Without notification, without a phone call, nothing. Oh, and I haven't received a refund for the cancelled binder yet either. WORSE CUSTOMER SERVICE EVER!!!!! I'll NEVER use them (or their sister companies) again for anything!

Ordered my sofa May 18 - PB Comfort sofa. Supposed to arrive July 27th. I called August 10 to find out where it was. Guess what? They have been out of stock on the fabric. I am pissed because: No one bothered to tell me. Had I known, I would have chosen another fabric. No one bothers to care that I am pissed. Called a higher up and they never called me back. I did finally talk to someone and she was a little helpful. Sofa is supposed to ship on Sept 9. That means it takes 10 days to get to my city. Then a couple of more days to get to me. I will be lucky if I have it before the end of September, putting it at almost 5 months from date of order. No one bothered to call to tell me the fabric was out of stock. Again. Really folks?

I ordered a Boat Bed for my son in May, they charged my credit card on July 16. Until August 6, I still haven't received any notification about the delay. Called in, find out the shipment is missing the head board and promised to ship right away with 15% of charged amount Pottery Barn Kid gift card. Today is August 26, still haven't received anything or notification from them. Just cancel the order. With the big company like this, it's a terrible service. Never ever come back to this company again.

I bought two Chesterfield sofas and one king size Chesterfield bed in leather from PB. The delivery arrived all damaged, all three products. The invoice cost was in excess of $8,000. They did exchange the sofas, but within one week of purchase, the bed was no longer in production? The sofas have been used by two adults for three months. They are all sagging and look terrible. I found labels under the sofas - "Made in China". For less than half of this price, I could have furnished a whole house from Rooms To Go. Of course their products are awful. They are all made in China. When I called their customer service, they confirmed to me that 99% of their products are imported, and "what did I expect!!?" STAY AWAY FROM POTTERY BARN.

I love the catalog but the products are not equal in value to their cost! And customer service is terrible. We bought a very expensive loft/study bed for my daughter and in less than a year the prefab book shelf began to splinter and crack. PB Teen refused to replace it. Interestingly, we have friends that bought the same loft/study bed for their daughter and are having the same, but worse, problems with no resolution from PB Teen. Products look lovely in the catalog but buyer beware!!

Waited over 3 months for rug to arrive. Delivery slipped and slipped - each time I had to chase - never proactively managed by Pottery Barn. International customer service number that doesn't work, emails not responded to. Then told rug cancelled even though still available and can be ordered online. Haven't received such poor service in a very long time. Pottery Barn - this will not wash in Europe!

It's a sad thing when you get a gift certificate you can hardly use without adding a great deal of $$ to it. As I read these reviews I see that sadly, PB has great design ideas ONLY and has traded good quality and good customer service and feels it can easily rest on its laurels because "after all, they'll buy it simply for the PB look." PB - wise up. You know that many a great dept. store has gone south when people finally get wise. Get some high power exec. meetings on the schedule and tighten it up. Paying big bucks for furniture that appears to be made without attention to quality and charging a fortune is going to catch up with you! As we speak, I have been corresponding with a relative who is going through a nightmare already with a coffee table order. Changed the delivery date already, promised her CC wouldn't be charged and it already has. By the way, if you have a product in the catalog that requires months to receive, SAY SO!

I ordered 3 riddling rack. I was told that Fed Ex would deliver them and I needed to be there to sign for them. I took off from work and they did not show up. I notified Pottery Barn and they said they would be there the next day. They did not show up. I canceled the order because I was getting ready to travel and could not lose anymore time from work. When I returned, I tried to reorder the product and use my 20% coupon. Despite all of the inconvenience, Pottery Barn would not let me use the coupon. Bottom line is they lost a $1000 sale and a customer who will never do business with them again.

I have had a terrible experience with an order. Below is the email I have sent to them: 1) I never received an email to schedule my delivery. The online tracking says that the order would be available for delivery between July 9 and July 23. 2) I called to find out when I would get my sofa on July 23. I was on the phone for an hour. I was disconnected 3 times. I was eventually told my order would be delivered today, July 29. I was told that I would receive a phone call or email from the delivery service the day before it would be delivered. I was given a refund of 15% for the inconvenience. 3) I did not receive an email or a phone call about the delivery. I had confirmed both my phone number and email on July 23. I also receive email everyday from Pottery Barn in the form of advertisements.

I have a Catalina Storage Desk and is missing hardware to assemble it. I called and would like to purchase the hardware. They said that it is not available. I want to get the measurement/sizing info so I can purchase them at the local hardware store. They said that it is not available. After they got your money, no service is available. I have ordered a few times from them and if you run into any problem, good luck with that. I will never purchase anything from this company again!!! Believe me, I hardly post any review. They really have the ability to get me really mad.

On July of 2012 I spent $3,600 on furniture from Pottery Barn. Among the items I purchased, there were two wing chairs @ $944.00 each. Yesterday, I moved one of the chairs about 5 inches to clean, and the back leg broke. Called Pottery Barn, was transferred seven times to find out that there isn't a thing they can do for me. According to Pottery Barn Design Studio Furniture Customer Service, the leg should have broken during the first year after purchase, not now. Pottery Barn no longer sells these chairs - I need two - so I actually lost $2,000 because I will have to dispose of both.

Called "customer service". The rep (not outright rude, but kind of an "I don't care" attitude) said I didn't follow directions; I should have washed it immediately upon receiving the item (who DOES that???). They offered me a $25 card and told me that this item is now on sale (no wonder because the quality SUCKS). I told them no thanks; I won't be buying anything from them again. Really, for the price I paid (almost $200 for both pieces), I expected far better customer service. If I'd called any other high end retailer, they would fixed this in a heartbeat. I never really thought that the PB Teen linens were anything to write home about, but I will NEVER buy anything from this store again now that I have experienced the PB "customer service" culture.

I placed an order in early April to be delivered in 2-3 weeks. Then I find out that it's going to by June 15. Today, they say it's going to be July 15! As of this writing, I have been on hold for 37 minutes with the "furniture department." Since I purchased this with a gift card, I am stuck with them.

About 2 years ago, I purchased a console table, round coffee table and matching end table, in the "Chloe" design I believe. The finish on these pieces was very poor, but did have the "no-shine" look (matte) that I wanted. Everyone of them had to be assembled, which was not a problem. The problem with these pieces is that after two years, it looks like we have been running a day care! The tops of all of the tables scratch instantly and now the screws keep coming out making the legs wobbly. These pieces have not lasted at all and now I am so sick of their appearance I am looking for new pieces.

A few years ago, I purchased a PB Basic slipcovered sectional. The slipcovers were delivered separately. They did not fit well AT ALL; zippers and seams stretched to their limits, pleats on skirts, gaping. I should have stopped right then and called to return the covers, but after reading these complaints, I see it would have been futile more than like likely. Many months later, I went to my local PB and talked with a sales rep about it. She asked why I hadn't watched the video which demonstrates how to install the covers properly. One of PB's designers asked me, "What video?". Now it is time to replace the $1600 slipcovers, but they will be a special order and NO RETURNS on special orders...so if they don't fit, I'm stuck. I will probably have a professional make new slipcovers.

I bought some furniture in Oct. 2013. One item was not delivered yet. They have not even refunded me yet, and I tried to call them 3 - 4 times. No one will help me get my order right. Until today, no one seems care...

I have been in the design business for years. I ordered a slip-covered sectional 2 yrs ago. Within the 1st year, the cording around slipcovers started to fall apart and was told they would only give me a 15 % discount on new covers. Now all of the covers are falling apart. I live alone and gone most of the month due to my current job. I have chairs that I had professional slipcovers made 20 years ago and are still in excellent shape - dated but in great shape!!! Pottery Barn has been giving me the run around for 2 years. I will NEVER buy furniture from them again! It was the 3 piece PB ivory washed linen cotton. Don't buy any of the slipcovers!

I spent $300 on a shelf from PB teen and it smells TERRIBLE. It's the Stack Me Up white shelf. The style is what I was looking for but there is a toxic smell. I've had it in the house for 4 days now and it still stinks. I've tried burning candles, wiping it down with water, and now I'm trying dryer sheets. I'm concerned by the smell though, and I don't know if it's the glue or the finish or what. When you pay this much money you expect quality. :{ I'm 10x happier with items I've bought from IKEA than with this purchase. I'm never going to purchase anything from PB teen again and will think twice about Pottery Barn furniture too.

Had purchased stainless steel bento boxes, unfortunately the lids on the boxes ripped, not in the 30-45 days that the returns are accepted, but two to three months. I had called to see if the issue could be resolved, I was told that since it was over the thirty-day return policy, there was nothing that they could do except a 10% discount on my future purchase. Now I do not need to make a future purchase, the lids on the boxes ripped, I either need new lids, or my money back, or an even exchange, that is the problem solving options that I see, not a 10% back on a future purchase. So there was a person that I had spoken with but totally no customer service or resolution. I would suggest to think twice before purchasing from this store. (I have other lunch box containers from the same store, they ripped as well, unfortunately, I have to swallow a loss of over three hundred dollars on a pretty looking product with no use - lids are gone!!!).

I ordered a Duvet online on 1/17. Within 1 week after receiving it, I called about how to return the item. Customer service recommended that I take it to a nearby store and they would process the return. On 1/26, I took it to the store for a return. Thereafter I proceeded to shop & buy an entire bedding set at the store. A week later, I received a Pottery Barn merchandise credit card in the mail. This is not what I had wanted or been assured I could expect. Because the purchase was not a final sale and was returned in a timely manner, I called customer service on 2/4 & stated that I had expected a credit back on my credit card. The service person told me a merchandise credit had been issued because it was a "final sale". I told her that I had the online order & receipt and the purchase wasn't a final sale. She would put in a request for it to be changed to a credit card credit.

Any other store credits you on a timely basis for returns, whether in store or via UPS/USPS. Not Pottery Barn! It takes forever to get the credit and I have to call to request the credit. They are in possession of the returned merchandise, yet they take forever to credit you back. This is at least the 3/4 time I've had return issues. Today is the last straw: they sent a UPS pick up label for two items and via the tracking method I show it was returned to them on 1/28. I called today for the credit and they indicated it had not been received. What is proof of delivery for? I will not shop there anymore!

On November 4, I have shipped back a set of bedding. The company had reimbursed me for one pillow case, claiming the rest of the items are unaccounted for. It is now February - and I am still fighting to receive my credit of $361. After 5 phone calls to the customer service, I am at the end of my wits. Left frustrated, angry and determined to never ever use Pottery Barn again.

When I first placed order for sheet and pillow case set, on the phone from the catalog, I assured it would be the thread count was 400 count as associate stated it look like 300 on their system. Supervisor was asked and I was assured it was 400 count. I never got email after order placed. I called a week later and system advised items were "back ordered". The wait time was too long so called back two weeks after placing order... Explained I never got email on order. I got the email and the thread count is wrong! Indigo catalog page 92 states item # 54-2389799 is 400 thread count. The email states 300 thread count. This is false advertising! It's bait and switch tactics. The catalog and internet are not as a representation of the same product. I have emailed corp. to request the correct item.

We ordered a love seat at PB in Albany. They stated that our account would not be debited until time of shipping, in six weeks. My wife called back to adjust the fabric and color. The next day there were two debits, for two different amounts. We complained and they took down the debits. Then they debited us again long before shipping date. Also couch finally came, but lacked arms, although slip cover had them. Finally we have the love seat. We were debited twice a couple of days apart, for the same amount. Bank confirms money gone from account, and in fact I went into the red and got charged by the bank. So there is a serious systemic glitch going on with billing/debiting. I can't believe it is deliberate, that would be pretty awful.

My experience seems to echo many of the posts here. First, I also experienced huge delays in delivery times and back ordered furniture that I was told was available at the time I purchased it. Second, the delivery Co. does not deliver in my area on Saturday and I have had to take numerous days off to be available for their convenience. I still don't have the couch I ordered in November. God only knows what will be wrong with that. The quality of every item is poor. The upholstered bed frame looks great but the wood supporting the bed is cheap and smells horrid. The metal and glass console table is crooked!

I returned an item (it was a gift) and was told that it would take a few weeks to process and that I would receive a store credit (not even a refund!) in the mail in a few weeks. 3 months later, I have not received any refund or credit and every time I call the company I get the run-around. "Oh, we don't know why your return wasn't processed for a month" and "Oh, we don't know why your credit wasn't issued yet, this should have been done weeks ago" and "Oh, we'll put a rush on your refund, that's the best we can do, you'll have it in a few days." And a few days later... "Oh, I have no idea why your credit is delayed, it looks like it has been issued but there is no tracking information, call us back in 24 hours to find out the answer".

While ordering a stroller blanket for Christmas, the order form indicated that the blanket would arrive at the warehouse on January 1, which I then relayed to the recipient. The email that Pottery Barn sent also read that I would receive the blanket at that time. It's January 6 and I just called PB, and was told by the customer service rep in a flat, matter-of-fact tone that the blanket will not arrive until January 14 and then will be shipped to me within 5 to 7 business days. PB sent no other communication letting me know the blanket would be late; the rep was very unhelpful and had no information to relay about why it would be late; and never offered so much as an apology for the delay. Based on the past two experiences I've had with PB, I'd venture to guess that this is not a customer-oriented company. Once they sell you the product, you're pretty much chopped liver.

We purchased 2 lovely looking lamps on the 4th Sep 2013. In October we were told there was a delay and they would arrive on the 31st Dec 2013. 31st Dec came and went and now we are told it will be 30th June. WTF?

MLB twin sheet set - These sheets are horrible. If I wanted my grandson to sleep on a board I certainly wouldn't pay $69.00 plus $14.00 shipping. He really wanted baseball sheets so I ordered these. After four washings, he can't use the pillowcase. For now his winter p.j.'s cover him so he can sleep on the hard sheets. It would do no good to call and complain because Pottery Barn has your money and could care less after you receive them. How do I know? I should have remembered the sleeping bag I ordered for my granddaughter. It also had the horrible stiff pillow case. They said "return the case and we will send another". Did that work? Heck NO! That was it- nothing more we can do. Screw the customer. I have been burnt the last time, Pottery Barn. The sheets from Company Kids are awesome and SOFT. Watch what you order from Pottery Barn in anything that has a sheet or pillowcase.

We were able to purchase the furniture (money deducted from our account), however the delivery was delayed over 3 weeks! The retailer promised a delivery date of 1 week. Apparently, they outsource their delivery to a third party. After numerous phone calls, phone transfers, etc. we gave up! It seems for a high end retailer to NOT take responsibility for delivery is ridiculous!! They claimed they would not charge us until the items were delivered, however we were charged almost immediately!! Meanwhile, we've paid for furniture we will not receive until after January.... Unbelievable considering this is the holidays...

My mistake for trusting PB & the sales person. The Solomon table is constructed of wood veneers & particle board. I was told that it was "made of wood". After a year of cleaning it with a damp cloth & occasional wood cleaner (with no wax or silicone), the finishing is almost gone on the table. Areas of the table are peeling. I can't believe I paid almost $4,000 for this. I haven't had much luck with the store manager. I am continuing to pursue this.

Over the years, I had been a big consumer of PB merchandise. I have purchased a "Cole" sofa and chair, a coffee table, the "Sumatra" bedroom complete set, a dining table with 4 chairs, a bar table with two barstools. Also included in my history are countless purchases of dinnerware, linens, gift items, drapery and decorative accessories. None of these items would I ever describe as "bargains" but more as high end home furnishings. For sometime now my sofa and chair have begun to "leak feathers". First, I noticed a remarkable amount coming out of the cushion covers. More recently, it has now become a daily push through the fabric and visible all over when I fluff the cushions daily.

I had bought 3 personalized letters for the bedroom wall. The lady told me the price but did not tell me there is a restocking fee of the same price the letter is. That means I am paying twice for 1 letter. They even sent a confirmation receipt for the price they told me and then charged me more after that on my bank statement. That is money fraud. I told them I would not buy from them again.

I bought 2 of the lamps pictured below several years ago. They are reading lights and can be set to 3 settings. Over time, I noticed that they started to sag, as you can see. We like them so we kept trying to fix them with shims, until they became "unfixable." Since we had had them for a long time I decided to get some new ones.

I purchased 10 place settings of Emma white dinnerware, and within a few months scratches appeared on all dinnerware. I tried to remove the scratches with all types of products without success. I contacted PB and was told it was due to my flatware. I use the same (good quality) flatware on all my other dinnerware and haven't had any scratches appear, even on another white dinnerware set. I was told that my time for returning the dinnerware had already expired. I feel like they ripped me off and I will not buy any dinnerware at their stores again. Disappointed in their customer service.

I work at Pottery Barn, and it's not a very good company. Yes, I work there, but I work there, because it's a job. And maybe I don't like working there, but perhaps I can spread some truth in the world about it at least while I'm there. Anything that is broken gets put on clearance. I've seen frames without glass and really ** stuff that needs to be thrown away, and my manager slightly marks it down and always says, "Yeah, well it's Pottery Barn. People will buy it." I think it's really crappy of us to do that, because customers aren't allowed to return it and may not see the problems right away before it's too late.

I ordered a bed, mattress and trundle. They shipped and charged me for the bed and mattress. The trundle has been on endless back order even though when I purchased, it showed available to ship. But worse than this, every single day since I ordered from PB Teen over a month ago, they send me 2-3 advertisement emails. I have unsubscribed 10-15 times. I have sent them 3 emails asking them to stop but they won't. I tried spamming them but somehow I keep receiving these harassing emails.

I ordered the Cameron sofa with the understanding that the legs would be removable upon delivery so that it would fit through the small doorways in our San Francisco apartment. At the time of purchase, the store associate confirmed this, and the website stated that the legs were removable as well. I got the delivery scheduled and the Exel guys showed up right on time. However, the two deliverymen stated that they had delivered 100's of these same exact sofas and the legs simply don't come off. I reiterated that they do, in fact, come off, and the gentlemen went down stairs to double check. Coming back, they said they required a special 'square-shaped' tool to remove the legs and Pottery Barn had not provided them with said tool. I spoke with a store associate after having to refuse the delivery, and they confirmed that the legs should be removable.

After talking to the head of customer service I was told my slipcovers would be found and delivered by Wed Oct 16. They are here and they also took some money off my bill. They wanted to make me happy and they did.

I ordered a PB Basic loveseat online. When the six-week time was up, PB called and arranged for the loveseat to be delivered on Tues, Oct 8, 13. PB called and said the truck broke down and would have to have the delivery on another day. On Sat, they brought the loveseat. Didn't want to put it in the den even though it was very easy. I explained to them that I had moved the La-Z-Boy queen sleeper sofa out of the den all by myself. They put it in the den and unwrapped it. I asked where the slipcovers were. They said maybe they were coming via UPS. When they gave me the invoice to sign, there was a piece of paper covering the left side of the invoice with only the area for my signature showing.

I have owned my Sumner dining room table, along with six Napoleon chairs for almost three years now, and they are just as perfect as when I first purchased them. The table is solid wood and remarkable. The chairs are comfy and sturdy. I feel that I have completely got my money's worth with these products. I adore them and would highly recommend!

Approximately six years ago, I purchased 6 wicker dining room chairs from Pottery Barn along with cotton twill cushions. This was not an inexpensive purchase. I had no need to unzip the covers until now, only to discover an enormous issue with the zippers. In order to upzip the seat cushion covers, I had to use a pair of pliers. One of the "pullers" broke off but I was able to unzip the rest of the cushion covers, albeit with great difficulty. After washing the covers (following the directions on the inside of the product), the zippers did not work at all.

We purchased a new table and chairs from Pottery Barn in 2013. Within the first two months, we had chips on our chairs. By the beginning of September, we had a large chip in the table. We were told we needed to work through the store we purchased it at. The manager provided me with a personal email and an incorrect email professional email address. I've received no response to the personal email. I called a week later and was told the operations manager needed to decide how to proceed. Still no response. I expected better service from Pottery Barn.

I bought a messenger bag and lunchbox for $79.00 and it ripped on the 3rd day. I called to get a new one and they said too bad. UPS could come pick up the bag that was ripped and get store credit or I could replace it with a different pattern (but same quality bag)...no thanks! They would not refund any money so I could get it fixed locally either...

I honestly NEVER buy pressed wood furniture, but I had been looking for a long time and PB had just what I needed to convert a bedroom closet to an office. Their design service was good and the pieces looked great. For a while. Within 6 weeks, a drawer unit began to lose its veneer at the corner. I tried to glue the piece back on, but it was tissue paper thin and fragile and continues to peel off 2 years later. I wrote them of the problem when they asked for my review, but they never followed up. I would never suggest buying PB furniture.to anyone.

After much debate with myself, I decided to order Pottery Barn's very pricey wedding album. I have always been satisfied with Pottery Barn's products, so, even though the album cost more than I had planned to spend, I decided to buy it. Needless to say, I was very disappointed with the quality of the album. Seriously? $130 and it looks like a scrapbook you can buy at a hobby store! I decided to go ahead and use it because it accommodated the different sizes of my photos, and then, I noticed the fabric covering was rippling all over... like it wasn't glued down very well. Ugh. I boxed it up and UPS'd it back to Pottery Barn. But, I had already thrown out the original box, so I haven't heard yet if they will accept the return. And, if they do, I will get charged $14 for returning a product that was very poor quality.

Their furniture is by far the worst quality of wood I have ever owned. I guess with the high price, we assumed we are getting quality wood pieces. But every month I have to sand and paint my bar stools. Anything will gouge the wood... Anything. It is THE worst furniture for the price. The stylist does an excellent job and everything is beautiful but of very, very poor quality. DO NOT BUY furniture from them!

I ordered a crib bedding set online on June 6th. A few days later, I was given a back ordered date of 6/16. Several days past that date, still there is no merchandise. I called customer service and was told a large shipment would be arriving the 22nd. In fact, there would be hundreds of that particular product to fill only twenty some orders. That date came and went and still there is nothing. The baby shower date is nearing so I checked my order status online and saw a new expected shipping date of 6/30. I received a new email today with a shipment notification of July 2nd. I called and asked what had happened. I was told that they can't guarantee shipment of any date. I am so surprised that a big established company like Pottery Barn has this much trouble with shipping and back orders. I am already paying $21 for shipping! For all the wait and inconvenience, I'm already forming an opinion that although their catalog is nice with good ideas, the products are overpriced and can easily be replaced with less expensive versions. They might need to look into finding a new vendor!

In September 2009, I bought a camp crib with a pull-down gate from Pottery Barn Kids Vancouver store. My daughter used it for 18 months as a crib and then I converted it into a toddler bed. Apart from being disappointed at how easily the wood marked, I was pretty satisfied with the product until it came time to sell it ... In December 2012, as I was preparing to sell the crib to a friend, I noticed that pull-down gate was no longer legal in USA and Canada so I would need to obtain a fixed gate conversion kit in order to comply with new regulations. Thus began a six-month journey which took me around USA and Canada!

I love the look of everything at PB Teen. This company would be great IF they actually took the time to make sure their products are usable before sending them off. My first purchase was a pink sequined Starfish pillow case. We could have bought one of the model ones at the store, but we ordered a new one thinking it would be cleaner. WRONG. It came in the mail with BROWN STAINS and HALF THE SEQUINS look like they've been ripped off. Went to PB Teen and they looked around and said they didn't have any left. Out of stock on website. Finally, they gave a list of PB stores that did have it and we could call them.

I purchased 4 Pottery Barn Bedford desks. Each had a 3 drawer piece and a 2 drawer file cabinet. I also purchased 2 lateral file cabinets and a few other misc pieces. It looks beautiful but it's terrible quality. I have already had 3 pieces replaced because they were peeling and now several other pieces are peeling and it's less than 3 months old. I would not recommend.

On April 9th, we visited a Pottery Barn store and we purchased furniture for our living room, kitchen and bedroom. We spent a significant amount of money in the store that day and were intending to return to buy more items once we saw how everything fit into the rooms. However, the delivery process was so awful that I doubt that we will ever buy from Pottery Barn again!

We bought a full Faraday set of Pottery Barn outdoor furniture. This included a five-piece sectional sofa, two end tables, a coffee table, a chair with ottoman, a dining table with 6 chairs, cushions for all seats, and an umbrella for the dining table. All of this, with delivery, cost about $8,000.00. The pillows started getting stained from moisture/mildew within the first week and the finish of all the wood started peeling within the first month. PB customer service was obliging but unresponsive. I talked to 3 people, sent many emails, included numerous photos in my emails and always got a "We'll have to pass this along" type of response.

PB does not allow returns of furniture - even the everyday basic, most common fabrics - (not custom). Their "policy" is 7 days for returns of furniture - think about that for a minute. We have a sectional that had manufacturing defects (foam, seams) and they would only send out a replacement center foam core that was exactly like the defective core. They refused to support their product, even after their store(s) and their field representative all agreed that our issue was a major problem, and deserved a return. The customer service team will not stand behind their products.

I purchased two slipcovered sofas and a chair in the PB Comfort line. Delivery was today. The furniture was delivered bare, with cushions and the body of the furniture covered in raw unfinished material. These are not sofas that can be used without the slipcovers. The slipcovers, however, were delivered in small plastic bags, folded, wrinkled, and creased. Because this was "special order", these items cannot be returned. I was expected to sign for the furniture without seeing the condition of the slipcovers, whether they fit, and whether they have flaws or mistakes in construction. I am also expected to put the slipcovers on the furniture, which is difficult and time consuming. The photos and descriptions online and in the handout materials show the furniture with slipcovers on, without any notice that the slipcovers will not be on the furniture and that the furniture will not be delivered in ready to use condition. In the past I have purchased similar sofas from Crate and Barrel, which delivered them in pristine condition with slipcovers on. My advice is to go there if you want slipcovered furniture.

I ordered a kid's chair with her name on it. Since the chair had a Sherpa cover, her name was supposed to be on the bottom of the chair since the material was smooth. I received the chair and her name was monogrammed on top and you couldn't see it! So I called right away, first week of December. I waited on hold for over half hour! The girl was very helpful and told me a new cover was on the way. This was supposed to be a Christmas gift for my 15-month-old. I waited for two weeks - no chair cover. I called back, again on hold for over half hour - probably 45 minutes.

I received a defective rocking chair, after waiting 2 long months. However, when it finally arrived, the delivery company forgot to bring the rocker pieces so we had to track them down and have them bring them back. We then opened the box to discover that the hardware was missing. I called Pottery Barn and a very pleasant customer service rep phoned the delivery company and said they would phone back in 24 hours to set up a time to bring the hardware and assemble it (as they should have done initially, I was told). I never heard from them.

I ordered a gift in plenty of time for the holidays and it never arrived. I called them and all I got was ultimately misleading and incorrect information. I am so angry and will never order from them again!

An order for a pink chair for our granddaughter was placed at Pottery Barn. Last week, we received an email saying it was out of stock and would not be available. We called and were able to place an alternate order. This was supposed to arrive Christmas eve. Today we checked on this order and found out the order was never placed. Now we are being told it might be here by New Year. Ask me if I'm happy. Maybe someone from the Pottery would like to show up and explain this to my granddaughter.

I ordered several personalized holiday gifts from Pottery Barn and Pottery Barn Kids. All were confirmed to arrive to me by Dec. 19th and confirmed in stock by email. It turns out, none were actually in stock. On Dec. 17th, I found out two were out of stock but was assured the rest would ship out that day. When I didn't receive the promised shipping information, I checked again. Now nothing had shipped and more items were on back order. After sitting on hold for 30 minutes, I learned even my non-personalized items I ordered over 2 weeks ago were out of stock and not coming to me. The manager was going to call me back in 20 minutes to give me 50% off something new for the presents and expedited shipping. Needless to say, they never called. I hate Pottery Barn and will never buy from them again.

This is by far the worst company I have ever dealt with! I ordered Napoleon chairs from the Shrewsbury store. I spent two hours in the store. It was due to a return of the Calais chair. I opened the "no interest for 12 months" and they began my experience by charging me interest and not keying the right agreement. The chairs came and were too small for the table. I called Pottery Barn and they scheduled a pick up. I came home and the chairs were never picked up. I called again and they said the person I spoke to the day before forgot to hit the Submit button. Really? I then scheduled another pick up and got home today and the chairs are still here. I ordered 6 chairs and they sent me 7! This is terrible service!

We bought drapes, waiting for 30 days - We bought drapes in early November. It was supposed to be delivered to the store. We called the store in Bridgewater, NJ several times and kept on getting the runaround and promises on delivery dates that are never kept. Still have not received the drapes. Very, very poor service. I will never deal with them again.

I have been on hold 3 times this week and also was in the store where the salesperson was on hold for at least 45 minutes waiting. I’m sure your poor associates hear this all the time. Hire more people! I have given you so much business and was ready to purchase a sectional and chair for over $5,000, not now. Your company needs new management!

On 10/24, I purchased online the 6 light Graham chandelier for the web special price of $139.00. My credit card was charged for $187.25, which included the bulbs, shipping and handling and taxes. The next day, I received an email from then saying thank you for my order and the total showed to be $230.05. I called them and they said the order was not in the system yet, that they would adjust the price difference. The next day, on my bank statement, I had 3 different charges - two for $187.25 and one for $230.05. I called them again to cancel my order and they said they could not do, it was too late? Warning, they put web specials and then they charge you full price. Be careful. By the way, their staff I talked to was not friendly/ not prepared to help you correctly. First time that I would not recommend this company.

I ordered the Wells Palampore duvet cover and shams in February 2012, as well as a king-sized comforter. As with all other items purchased from PB, the items arrived promptly and looked great. The care instructions for the duvet cover and shams were "machine wash warm, tumble dry low." I washed the items in a front-loader machine using cold water and delicate cycle and then dried them on the "super-delicate" low-heat damp-dry cycle, but the cover shrunk over 8 inches and no longer fits the comforter.

I had 2 separate deliveries with Exel who delivers about half of Pottery Barn's furniture. What a terrible company to work with. They quote incorrect times and when you talk to anyone on the phone, they just punt the responsibility to someone else when there's an issue. I got three separate calls from their people working the phones on my second order who all gave me different information. They will not be flexible in any shape or form. I would recommend staying away from Pottery Barn because they have a terrible shipping company. They should realize the companies that they're contracting out to that represent them.

I got a make up bag for Christmas from my mother. It was monogrammed and I'd asked for it specifically, thinking that it was time I had a cute matching set for when I travel. Unfortunately, the handle broke off after 5 months. The bag was made in China. I contacted customer service and all they could do was offer me a 10% discount to repurchase another bag. Not good enough. I'm done shopping at Pottery Barn, which is disappointing since I've purchased all my dishes, serving dishes, and towels from there. I’m glad I didn't purchase any furniture!

I made a $314.36 purchase of the Peace Patchwork Quilt and Shams, which my granddaughter had been admiring for 2 years. She turned 11 years old this June 5 and I decided to surprise her by purchasing the Peace Patchwork Quilt and Shams. They were mailed out separated as the shams would not be available until 5/28/12. They received the quilt in April and I had not seen it. My granddaughter, I was told by my daughter who lives in Spring, TX, loved it.

Having shopped at P.B. in the past, I returned to pick up a new duvet for the season. A colleague and I entered the store on Friday right after work, and it was empty save for a couple. We went directly to the section with duvets, were followed the whole time and made so uncomfortable that I asked if there were concerns that we would steal. A meager and less than heartfelt response was uttered. Then a mall police came in, chatted with store employees and stood where we stood. We left without purchasing.

I was at the PB store at Walt Whitman mall on April 4, 2012 around 8pm. I saw the sign saying 40% off on Easter items. I walked in the store and looked for an employee. A white male employee with eye glasses was saying hello to a white woman. When I tried to get his attention by saying, "Excuse me," he looked at me without any face expression or words. I asked him if all items were on 40% sale. He angrily responded, "What? Where did you see it? It's only the Easter items!" He walked to the store front and read the sale sign by pointing each words to me. I said okay, then he walked back to the counter without saying anything. I feel very offended and embarrassed. My two sons were with me and they watched this whole thing that I was humiliated by the employee because I read the sale sign wrong. I feel that he treated me with disrespect because of my color and appearance. I will not buy anything from Pottery Barn ever again!

We purchased a Sumatra 3 drawer-dresser at the Pottery Barn outlet. Now I know it came "as is" with a number of scratches and a chunk out of one foot and I was totally okay with that. Now, three years later, one of the drawer fronts has two large horizontal cracks in it, plus the veneer is curling and peeling off. I called "customer service"—I use that term loosely. I was told that they could not help me. Why? Because everything sold at the outlets is "as is" and they cannot help me with an outlet purchase.

8x and 3x5 Franklin rugs: These rugs I bought back in September 2011. At that time, I had a bag vacuum and wondered why the bag was filling up so fast. Recently, I bought a clear canister vacuum and realized the whole canister was filling up with pink fuzz every time I vacuumed. I called the manager at the store, and he said that's just what wool rugs do.

A Bedford desk drawer that will not open, the small ball bearing came out. They put me in touch with somebody who wanted double the price of the file drawer to come and look at it. Emma complete dishware set that is slightly over a year old and has so many chips is ridiculous. This set was much more than my previous set, which lasted me 12 years, with no chips. Once more, I cannot get in touch with a complaints department to try to rectify either problem. In short, the quality is not there for the price paid and there is absolutely no customer service department to handle problems.

I bought by Carrara marble top $2000+ hotel double sink vanity behemoth from Pottery Barn at the end of 2008. I installed it in mid-2009 at the end of our high-end master bathroom renovation. The sink looked great (initially) with the marble floor and subway tile and we took good care of it, diligently wiping the marble top to prevent etching etc. In reality, we should have worried about the poor white paint finish on its base. My husband first noticed some cracking of the paint following a few minor water spills. It was not anything too unsightly, so we let it go. A couple months ago, my 4-year old son obsessed with personal hygiene broke into the bathroom, sloppily brushed his teeth with Arm & Hammer toothpaste and smeared some of it on the vanity base. I wiped it off with a wet wash cloth no more than 20 minutes later only to find out that the toothpaste completely dissolved the paint in places (as in took it off like paint solvent).

My son's personalized comforter with his name started to fall apart. We contacted Pottery Barn, and they sent a UPS box to have it picked up, so that they could fix it. After a few days, they called us and said that they couldn't fix it but that we could either replace the item with a new different item or have the original sent back and they would pay us back if we found someone able to fix it. Since my son's comforter was now out of stock and it was the only to match his room, we called them back to ask for ours back. Expect now they have disposed of it, and it's gone.

We bought a Pottery Barn Secretary Desk. The wood and finish is marginal at best. In less than a year, one of the hinges broke. After 2 weeks with "customer service", we were informed, "We don’t have the hinges to sell or replace. The part can be purchased at any hardware store in your area." It can't! It is a custom double hinge and the recess on the surface must match exactly. Besides, if it could, why wouldn't they sell it given that they still sell the desk? I will never buy anything else from Pottery Barn.

I ordered a lamp from the catalog for Pottery Barn, in which the word "American" was used many times in the context of descriptions for the furniture. Nowhere did "Made in China" appear -- I repeat, nowhere, anywhere -- when describing the "American " furniture -- and there is no information on what is made in China, in the history of Williams Sonoma, or Pottery Barn, either.

I purchased an entire Chesapeake Outdoor Collection in May of 2010. I spent over $9000 for all of this furniture. I bought furniture covers to protect it while not in use and I stored it in my basement during the winter months. All of the pieces were finally delivered in August of 2010. It was only outside for four months and then I stored it in my basement until the next season. In May of 2011 I brought all of my furniture back out. After about a month I noticed there were stains on my pool deck. After looking around I noticed it was everywhere underneath of any area that had hardware from the furniture. The hardware was rusted and staining my pool deck. Then I started noticing that my tables were peeling and that the slats were loose. The sectional is cracking everywhere.

When bed was delivered, there was a strong odor coming from the bed. We live in Michigan and it is too cold in January to open windows. I let my daughter sleep on her new bed and I slept with her. We woke up with a sore chest and tight lungs. Our throats were sore and our noses were scratchy. After leaving her bedroom and coming back into the room, we realized how strong the odor coming from the bed was. The fumes seemed to be toxic and almost burned out lungs. I opened the windows despite the fact that it would make my furnace run non stop. After having the windows open all day, the smell was just as bad.

Our condo (vacation) in Long Branch has had a terrible odor for about 1.5 yrs. After calling in numerous professionals, including an environmental scientist, we narrowed it down to the carpets from Pottery Barn purchased 5-6 years ago. We have spent over $3000. We have air ducts cleaned and heating system insulation pulled out with no positive results.

I have placed the same order twice, using a different credit card each time. Approval is received and a hold is placed on me for the amount of the order. Pottery Barn has lost the order both times saying my credit card is the issue when I know it's not. As of today, I still haven't been able to reconcile this with Pottery Barn. Of course, prices and delivery dates keep changing and more things are going on back order. I have had this same thing happen with Williams and Sonoma.

When I was placing an order for bedding, the total rang up to about $700.. The tax on this order was 10%. I live in an unincorporated part of my county and my tax rate is 5%. I spoke with one person and she said that it is based on the initial warehouse where it was shipped from. I knew this was untrue, so she patched me to someone else who told me that they have to go by the law and cannot override tax code. I told her that they were in the wrong because they are over charging my tax amount. She spoke with her 'manager' who told me the tax rate is based on the location of the nearest store. This is in direct discrepancy with what their website says which is that the tax rate is based on the final destination. They gave me a number to dispute this, but I wonder how many people this has happened to without them knowing and without Pottery Barn having knowledgeable people to help!

I have a threefold - first a fiasco furniture experience: 4 years ago of which it was over a year for the sectional, and during that time, they called to say they were delivering. They said it would be the wrong pieces including other customer's information (name, address, last digits of credit cards, etc.). Finally, I got the correct couch after much escalation.

I have been charged the incorrect tax rate for every online order from Pottery Barn, Williams Sonoma, and PB Kids. Once I figured this out, I called the company,and they told me that the county I live in has 3 different tax rates depending on the city, and that there was nothing they could do about it. I was told I could call in to the customer service center after each order and request a credit. As much as I do love their items, with computer programs this day and age, it seems absurd. I order lots of things online, and they are the only companies that figure out how to charge correct tax?

Purchase over $1,000 in furniture with PotteryBarn. Scheduled delivery was within two weeks. 1. I had to take part of my day off for the delivery and they were an hour late; 2. They brought the wrong pieces and there were missing pieces; 3. Almost 4 weeks later I have not yet received my missing pieces; 4. I have spoken to over 5 people at PotteryBarn Corporate and they have given me the runaround and have not returned my calls nor have they given me any compensation, which they had promised; and 5. I have escalated the issue but to no avail and at this point am not sure how to proceed.

I have been a very loyal customer of PB. I spent a lot of money on them. I purchased some sconces and hardware online (all matching sets), for which I received some on time and some were on back order. By the time I received the final piece, which was a month after I ordered them, the hardware and sconces do not match the decor. The customer service allowed me to return them even though it was one day after the day I placed the order. They gave me clear instructions on how to return and to box it up with the shipping label.

I ordered a dining room table in 2009 for which I got a great deal at $900 (I thought). When it came, it weighed 300 lbs! I should have done enough research to find out it was loaded with MDF which made it too heavy for the legs. Immediately, the bolts holding the legs on stripped out, leaving a very shaky table that has been a safety hazard to my family for the past 2 years as it would crush whomever it collapses upon.

I just tried to purchase a Garrett cabinet with a 15% discount code. The price after the discount applied was more than the retail price of the unit. The in-house service is **. The unit was to go next to the front door so I didn't need it installed or it to be unpacked and have the doors and shelves installed. Also, why is there a shipping and processing fee along with the delivery charge, isn't that a case of double dipping? PB, why not try putting all the info on the same page with the item to make it as clear as day what the price is before checking out?

After placing an order for $2,090 dollars, I've had order complications with every associate that I have come into contact with which has led me to make at least 10 phone calls to correct my orders, inaccurate charging, and unauthorized deleted orders. I additionally had a wall organizer set sent to me in the wrong color that was then sent back and reordered to find today that they have over charged me and charged my credit card for items that are on back order and not supposed to be charged until shipped. Also, I ordered two more items yesterday that they are completely unaware of. Not to mention that my whole order for 2,090 was deleted twice. This whole process of designing my new house with furniture and items has been a horrible experience.Therefore, I'm questioning the integrity of the company and conducting business with them in the future. Ideally, I feel like a competent managerial representative should have contacted me to straighten out these issues, but this did not happen.

I have had terrible service from Pottery Barn, even for a substantial furniture order. I waited 10 minutes to speak to a customer service person and then got transferred immediately to a furniture person for another 15-minute wait. Their excellent customer service consisted of delaying delivery twice and then when they got to my house/road, they blocked the road so a friend of my neighbors could not drive out. When I told them to move the truck, they complained they would need to back everything up. I said, so be it.

Items were ordered from their website, but were not the proper color. Pottery Barn allows internet purchases to be returned at their stores. We returned the items but were told that Pottery Barn does not refund the sales tax. This sounds illegal. Ultimately, we made no purchase. Pottery Barn won't send the sales tax to the state or local government. They keep it for themselves. It's a total ripoff.

At the end of March, we put a delivery order at Pottery Barn. The process was slow and painful because wrong items were delivered. When it came at last to furniture delivery, we found out it could be done only on Thursdays. My daughter, who studies and works everyday, spent endless hours on hold with the company people. To make it short, today, the 25th of June, two parts of the sofa were delivered and the third was lost somewhere in the NJ warehouse. We sent back! It's outrageous how pottery barn operates! Nobody seems to care! The damage- emotional constant stress, it is not repayable! What a shame!

I purchased an apothecary lamp and found that the armature was poorly designed. The groove would often fall down when tightened rather than hold the position. PB was contacted and they said that they could do nothing about it. We sold it as is at a garage sale item for $5 and lost the $250. I swore I would never buy again from them.

I ordered the Bedford project desk. I specifically asked about in home delivery, and was assured it was available. Imagine my horror to come home to a porch filled with heavy boxes and it was raining. This is the second time this has happened. The first time I'll chalk up to a mistake. The second is either incompetence or a business model of lying to customers.

Whatever you do, make sure you measure correctly before you order a sectional. Will a piece stood on its end to round a corner in a hallway be too "tall"? Yeah, didn't measure from floor-to-ceiling. Thought there was enough of a clearance to round the corner. I missed it by 2 inches! They started the "process" of getting a new sectional in June 2010. We still don't have a complete couch as of 11/23/10. I've talked to more pb employees, in more depts, in more states than a body should have to.

I bought a sectional sofa at the PB outlet. It has not held up at all, and it actually sucks. So, I searched in Google for PB "furniture sucks" and found, I was not alone in my veal of their products. Overpriced and bad quality. I love the look, but I am afraid to buy more. In addition, we bought some cabinet hardware and the finish is down to brass, in less than 2 yrs. I won't shop there any more, but I will use their catalog pictures for hip ideas.

I ordered a sectional sofa in the Pottery Barn store at the Dallas Galleria on August 10, 2010. The sofa was delivered on October 2, 2010. It cost me $2300.00. Upon delivery, 2 of the sofa cushions did not match the rest of the couch. They were a different color red.

Like many people, I receive daily Pottery Barn e-mails advertising Pottery Barn products and touting its design service. So I went to the PB location at Beachwood Mall to get some design advice. After being ignored for probably 15 minutes, a salesperson asked if she could help me. When I explained that I had come in search of design assistance for redoing my sunroom/kitchen (I needed help choosing furniture, carpeting and paint) the clerk told me I would need to call and schedule an appointment. I was already standing there in the store, but I had to call and schedule an appointment! Despite my initial inclination not to do business with PB because of the clerk’s rudeness, my husband and I visited the store and purchased the Palampore rug. We returned the rug the next day, in part, because of its odor.

I bought an architect's floor lamp from a Pottery Barn in Colorado. I subsequently moved to Arlington, VA, and the movers managed to lose the half-wing nuts that secure the three sections of the lamp (a whole different issue). I figured, I could get replacement parts from Pottery Barn, but people that work at the Pottery Barn stores and those at the online store (and the online site itself) are unable to help fix the problem. They don't have access to the vendors, they can't/won't help you, and there goes $270. I have to buy a new lamp because I'm missing the custom half-wing nuts for it? Pottery Barn has a deplorable business model and workers that management deems fit to keep in the dark.

I placed an order for a Park mirrored dresser for a delivery on Saturday, 10/9. I waited all day for it and called pottery Barn at 3:30 PM to see what time they stop making deliveries since the item had not arrived. The customer service rep at the 800 # says they were sorry but for some reason the item did not make it on the truck. I waited all day for the item and the worse part is that the item is coming from w/in NJ. How pathetic is that that some moron could not load my item onto the truck and meanwhile they charged me $130.00 just to deliver it?! So now I have to spend my next Saturday waiting to see if the moron gets it right this time! If it doesn't arrive, I'm canceling my order. Totally irresponsible, you would think that they would have called me early so that I wouldn't waste my whole day waiting for them!

I purchased the Chelsea floor lamp for over $300 and the first one broke while I was putting it together. That should have been a red flag, but I figured it was a freak thing. It lasted about 18 months and then just collapsed, breaking in half through the metal. Thank goodness nobody was sitting underneath it or they would have been hurt. Pottery Barn won't take it back because it has been more then 30 days! I will never make a major purchase there again, they don't guarantee their products. A $350 lamp should outlast the $19 from Ikea.

I purchased an architect type of lamp (Chelsea) and last night, it just broke in the joint. The actual tubing broke not the hardware. It's a poorly engineered product that over time could not withstand the leveraged weight. I have called their customer service and was told that their products carry a 30-day warranty. They are aware they still sell this lamp and that the issue will continue to come up.

I purchased "Seabury" sectional approximately 3 years ago. Entire base of the left side of the couch cracked. Pottery Barn will not stand by nor replace product. They are offering to fix cracked piece but then only guarantee its structural integrity for 30 days post fixing. Furniture medic did not agree with PB that piece could be fixed and refused to fix it. PB will take the couch and return it after 2-4 weeks leaving us couch-less in the interim. We want the couch replaced, as the manufacturer's defect leads us to believe the couch is defective and cannot be safe for our family to sit on. We have a broken expensive couch that only last less than 3 years with no replacement.

Two years ago, I bought an Architect's Sectional Floor Lamp from Pottery Barn for $350. On arriving home last evening, there on the hardwood floor, lay the "arm" with the lamp attached. It was broken right at the bend from what I have read from a previous lady complaining. I just called and they said they can't do anything, I guess for the stuff they sell, they get away with it and we have to put up with it. I now have to throw it out and $350 down the drain. Not one junk from Pottery Barn for me.

I purchased Pottery Barn outdoor furniture two years ago. I do not live near the coast and I covered and stored the furniture as recommended during inclement weather. The fabric has faded so significantly that the color is not recognizable. The brass screws are rusting. The "real wood" is chipping and breaking apart. One umbrella I have is not functional. It is the most beautiful, most expensive, but cheapest quality furniture that I have ever purchased. So, if you are looking for quality for your money, I would look elsewhere. You will pay big bucks for poor quality.

I will never buy another rug from Pottery Barn. Fund great wool, hand-tufted rug at outlet. Great price (rugs are so overpriced as it is!). Got it home and the white powder (we thought at first it was sand) was flying out of it, vacuumed for hours. No avail. Did some goggling. Check out what is meant by Pottery Barn's "hand-tufted" wool- there's a glue gun involved. That white powder was dried glue. The rug was virtually disintegrating.

We purchased over $10,000 in Pottery Barn outdoor furniture that was marketed as being weather resistant. It corroded within one year and even though I covered it in the winter, it still fell apart. The covers did as well. The products are made in China not not made well. Pottery Barn has a 30 day warranty, not long enough to know whether a piece can take normal wear and tear. They sent me "canned" responses and were no help at all. I simply wanted to let them know that they should remove these pieces from their inventory. But they don't care if they sell sub-standard furniture and weren't interested in hearing from me. I will no longer shop at Pottery Barn.

Pottery Barn is being deceptive about their coupons. They had a promotion this weekend that stated if you printed out this coupon and brought it to any PB store, you could get 20 percent any item in the store. Here's the trick though, Pottery Scam doesn't keep any of the higher end stuff on hand. I tried to purchase a table and they said the coupon was only good for stuff they have in stock, which the coupon didn't state. It didn't say anything about having to be in stock. It just said you had to come to the store to make the purchase rather than doing so online. I used to be a fan of Pottery Barn. Now, I just think they're a bunch of cheap, lying scam artists. Stop wasting people's time. It should have been clearly stated in the copy or at least legal copy that the item had to be in stock, which is a very different meaning than in-store purchase.

Pottery Barn advised custom-ordered couch would be delivered on July 1st. I advised July 1st was a public holiday and inquired if this delivery date was feasible. I was assured delivery would take place. July 1st delivery did not arrive. Since July 3, I have called P. Barn customer service probably 8 or 9 times. Each time I call, I have been assured someone will call me within 48 hours to advise delivery date. Not one call was returned.

The outdoor chaise cushions faded within 30 days in only partial sun; they were not Walmart prices. I called customer service to inquire about fading. Supervisor said they had no warranty - period. Very disappointed in Pottery Barn. I have always been a loyal customer and will never shop there again. Walmart would have stood behind these even. Guess you don't always get what you pay for.

About a year and a half ago, I bought an Architect's Sectional Floor Lamp from Pottery Barn for $350. When looking in the opened package, I discovered that the arm in which the lamp hung from, was broken in two. I took it back and of course was given another one. In the middle of the night, about six months later, we heard a big bang and there on the hardwood floor, laid the "arm" with the lamp attached. It was broken in the exact same place as the first one.

In July 2008 I purchased the Fairfax backpack from the 2008 Back to School line of Pottery Barn Kids backpacks. My 5-year-old kindergarten son used this backpack from August 14 to October 17 to carry his lunch and sweatshirt... nothing heavy. I noticed after two months of use that the stitching on both of the straps was coming apart and that the straps were beginning to fray and separate from the backpack. I purchased this backpack with my son's name embroidered for around $50.00 so I expected the backpack to last more than two months! PBK online advertised this backpack to be made of durable, quality material built to last. Evidently, this was not the case. When I called customer service, they were unwilling to do a replacement b/c it had been over thirty days.

When you buy furniture from PBteen and on check out they have high charges that may amount to 25% of the cost of the furniture. I also attempted to change the address on the catalog and corresponded for weeks with customer service. I also had a coupon code that gave 10% off and they did not honor it. The list goes on and on. Their furniture is over priced and is pressed wood but the name is popular among teens and that is probably why they are surviving.

I am extremely disappointed with Pottery Barn Kids, especially with their customer service. I purchased a whole set of baby nursery furniture from Pottery Barn Kids on 6/21/2008. I received subsequent letters from Pottery Barn Kids notifying me that the chest and drawers and Lullaby glider would be delayed in shipment. The two pieces of furniture were finally delivered on 8/9/2008. When we put the slip cover onto the Lullaby glider, it didn't fit (too large, especially on the hand rests).

I also have a smelly Pottery Barn rug that I purchased last October. I am so sorry I didn't do my research and read the many internet postings first. At first I thought it was just a "new" smell, but it just seemed to get worse. Then I thought it was coming from the rug pad (also from Pottery Barn and also smells), which I thoroughly washed and put out in the sun for two days. When that didn't work I removed the pad entirely. When the rug still smelled I tried Febreze, baking soda, rose water, you name it. I have been airing her room out daily, but I absolutely couldn't stand it any longer so I started doing research tonight and found a whole host of others who have the same complaint. I will be calling Pottery Barn tomorrow about returning my rug but I shudder now to think of the effect that it has had on my daughter's health.

I purchased market umbrella from Pottery Barn April 07, they claim the umbrellas are fade resistant. I used my umbrella for 4 1/2 months and it completely faded out. They claim that even the darker colors are fade resistant.

Purchased 5 Pottery Barn rugs. As with many others, we have finally isolated the burning rubber smell in our house to these rugs.

I purchased a rug from Pottery Barn Kids in Farmington, CT. I was planning on using the rug in my baby's room. On my way home with the rug I began noticing an odor in the car. I assumed it was something else until my husband told me it was the rug. It was omitting and awful odor while still in the wrapping. So I did some research and found out they use pesticides on their rugs prior to shipping to the US. So I was not comfortable putting a rug with pesticides in my baby's room so I decided to return the rug. At the time I was 9 months pregnant.

I feel compelled to update that Pottery Barn Kids has agreed to replace the two cribs I previously made a complaint about. I called the store nearest me (though original items were bought online) and the customer service was very good. I had a resolution within 4 days. Good luck to everyone else.

I'm so unhappy with cribs purchased from Pottery Barn Kids for my twins. The wood is soft and the varnish chips off every time the surface gets bumped with a toy, vacuum or teething baby gums. Worse yet, my complaints to PBK have gone unanswered! I'll never buy another thing from them.

I bought my whole house of furniture from pottery barn only 2.5 years ago. The dresser I paid dearly for cracked from top to half way down (BTW, the other furniture also scratches easily). I called PB and complaint about it. Their customer service people kept repeating that it is over one year warranty and there is nothing they will do for me. For a piece of furniture to crack within 2.5 years, it is certainly a quality issue. Even the cheap furniture I got from Ikea would not do that. I hope no one else will buy furniture from PB. With that kind of money, you can certainly get better quality furniture and not PB junk which only looks good.

I purchased two Palampore Rugs (8 x 8 and 8 x 10) from Pottery Barn in Manhattan. I have owned these rugs for less than a year and they both smell like burning or smoldering rubber. It has taken me months to realize that this toxic smell is coming from my rugs. Over the past several months I have had severe headaches, burning throat and eyes, and have been sleeping alarmingly deeply. I now realize that the cause was my bedroom rug.

A Pottery Barn Kids gooseneck lamp scorched the top of table in our child's room. It was used as per instructions (60w bulb). Store is willing to refund money. I just feel this needs to be addressed as a safety issue. Also, the end table now has a burn mark.