England Furniture

Not only do I own pieces of England myself, my parents own England, and my grandparents own England! I sell furniture full time and this is hands down my favorite product to show. Most reviews I see here people are having issues with the store they got it from being unwilling to help. When I call my England rep on the rare occasion we ever have an issue, it’s resolved very very quickly. I have the 1435RLS Monroe all leather sofa and it’s BEAUTIFUL! I chose a deep gray color and paired it with the 3C00-69 Jakson swivel chair in a patterned fabric. These items came quickly and they’re so well made! I bought this set out of all of the options we have in my store because I expect this furniture to last me for a very very long time. Thank you to my rep Garrett for giving me the ability to be proud of this product.

If anyone tells you that England Furniture is good quality, RUN! My husband and I purchased a sofa, loveseat & chair (custom order) last November. When it came in it was beautiful. Approximately 3 months later it looked like a 10 year old set - fabric was pilling & stretched so there were wrinkles all the time on the back of the chair & the sofa - it is just the two of us in our home so it is not due to overuse. When I contacted the store where I purchased it the first time - I was told that they would be in touch - due to Covid nothing was happening & I understood.

I purchased a Monroe sofa and love seat from Moore’s furniture in Limerick Pa. The cushions on both pieces are too tight. When you sit on one section all the other cushions pop up. I reported to the store and after their repair person took pictures and agreed there is a problem he gave it to a woman named Tressy. She called me today and basically said that England Furniture says it’s not a manufacturing error and that a lot of their sofas do that. Really!! I am so angry that they basically will not do anything about it.So I basically am stuck with the furniture!!

We ordered a love seat, chair and ottoman from Dunk & Bright in Syracuse, November of 2019. The furniture arrived a week before Christmas. We were very surprised how poorly put together it was and contacted the store who sent out an inspector. He confirmed our feelings and Dunk & Bright ordered us a new set. The exchange happened 2 months later as it all had to be built again. There is obviously no quality control at the factory because the second set was even worse. It is also plain to see that the England Furniture Company really doesn't care or they would have done what was necessary to remedy the situation. Dunk & Bright sent out another furniture inspector who again confirmed our findings. This time Dunk & Bright scheduled a repair with Furniture King of Syracuse. They did an exceptional job. Thanks to Dunk & Bright and Furniture King. England... don't buy it.

The England sectional sofa we purchased had several flaws, the most serious being the two pieces do not fit together properly leaving a wide, inconsistent gap. also the legs of the two pieces, which should line up with each other, are off by 1.5 inches. After several visits for repairs it still is not satisfactory. The store MI Hometown Furnishings in Lowell, MI and England will not replaced or offer a credit. We were even persuaded into the extended warranty. Totally disappointing by the poor quality and lack of service after the sale.

I purchased a small sectional with ottoman, the quality is horrible, I have a cushion where piping has a hole, I have loose stitching, and a cushion that is twisted, I was also told ottoman would be 1 to 2 inches lower than sofa and it's more like 6". As soon as I reported them to Better Business all communication stopped and now they will do nothing, I emailed them and they are ignoring my emails. I paid for quality and didn't get it. I will never purchase their furniture, nor will I ever shop at Gavigan's.

We paid more than we usually do for furniture because I expected with the England name, it would last a very long time. We purchased furniture prior to moving into new home so it was several months before we actually used it. Long story short... It's been nothing but trouble. Repairman has been out three times now to replace, fix, screw, glue the bracing boards under sofa. They break everytime more than one person sits on sofa. I'm 50 years old, I've never had furniture break. I'm not satisfied with quality or how we've been handled. I'm done with this company. Never will buy anything from them again. Btw, repairman said he has a full-time job fixing England furniture, it's not built as well as people think.

Couch looked nice on day 1. Frame now shakes and is not sturdy, fabric is pilling like mad with fuzzballs everywhere and the cushioning in the couch is no longer comfortable. THIS SET ONLY MAINTAINED ITS INTEGRITY FOR 9 MONTHS! Not worth what we paid at all when looking at comparable couches our friends have purchased. England sells you on their "Made In America" slogan, but this feels like nothing more than cheap Chinese furniture.

We purchased a sofa and loveseat almost 10 years ago from England Furniture through a local store. We picked the reclining sofa and reclining loveseat. 8 cats and 4 dogs later this furniture has held up better than any we have had. The mechanics to recline have worked beautifully and no problems. We are now looking to buy a new set for a second home. Love this furniture!

I purchased a custom 2 piece sectional through a dealer in Elk River Minnesota. I will not deny that it is a quality piece of furniture but the craftsmanship is something to be desired. Each piece of this unit although the same, appears to have been built by two different employees where one piece looks nearly perfect and the other looks sloppily done. This sectional sits in the middle of the upper level living room so the backs are exposed and not up toward a wall. The back material on my so called sloppy piece looks saggy and the frame boards make an impression in the material so the back does not look smooth and flat giving it an untidy look. I had high expectations of this manufacturer since I paid nearly $3,000.00 for this unit and needless to say I am very disappointed and are looking forward to putting this sectional in the lower level family where there it will be against a wall and the backs unseen.

I have been selling England for 29 years and have had very few problems. When I have England has always solved them in a timely manner. I feel a lot of these reviews are negative because the company that sold the sofa is not honoring England's warranty. They are good quality at a good price point.

First time buying this brand of furniture and we just love it! It is very well made and sturdy. Comfortable to sit and relax on. The glider loveseat is awesome! Glides smoothly. The fabric is well made. We chose a fabric that was durable and somewhat a heavy weight fabric. One big cushion on both which is great because you don’t have a seam in the middle to deal with. Cushion on thick in size too. Looks like it will hold up for many years to come. The free pillows that came with the set was awesome too! We got them to match the fabric of the sofa. I would definitely recommend!

We purchased an England sofa called Desire Mushroom, like a camel color, from Bob Mills Furniture in Oklahoma City in June and it was delivered yesterday, July 26. We special ordered it for the frame and cushion coils to be added, they said it would take 21-28 days and it did. So far everything looks superb and very well made. The fabric we chose doesn't look like it will pill but only time will tell. It has the small brads on the arms and large ones going across the bottom, looks well done. This sofa doesn't have the loose back cushions, it is all one piece. The extra coils in the cushions make it very firm which is what we needed to help us get up off the couch lol, we are middle aged. After some time passes I will write another review on the sofa. This is our first time to buy England Furniture. We are hoping it will serve us for many many years.

We bought 2 recliners, one is used a lot the other rarely. The reclining mechanism has sharp edges and has cut up the bottom of the cushion on the one used a lot. The other chair has small cuts from the mechanism. Contacted manufacturer. They refused to fix (manufacturer defect), said out of 1 year warranty. Won't buy their furniture again, poor manufacturing and won't stand by their workmanship.

I adore the England Furniture brand. High quality pieces I expect to last me for 10-15+. Good frame, upgraded cushions, incredible product. It took less than the 21 days to get to me. For custom furniture!! I am very happy with my purchase and am disappointed that there are so few reviews on here!

Average quality product from Heritage Furniture Trenton Ontario. I purchased this sofa 2 years ago. When it was delivered I noticed that the back of it was crooked. The left side was higher than the right side. I called and complained and they picked it up and returned it a few weeks later. It is somewhat better but still not perfect. I paid 1600$ for this sofa. Now the fabric is pilling badly. I live alone and no pets. This sofa has had minimal usage and already the fabric shows wear. I called again and they said that they would send someone to shave the fabric. The sofa is comfortable to sit and lie on but the quality sucks!!! I won't buy an England item again!

My husband and I purchased a sectional with three accent chairs. We live hard on our furniture as we have three teenagers and two dogs. I find it funny when I read some of these reviews on here where people say they don't let their pets on the furniture... Really? People need to understand that this is furniture not concrete. Fabrics will wrinkle from time to time as well as stretch. Our furniture has not only held up but the quality is great. Our sectional has foam backs which maintains its shape. Not only will I buy from England again but I am telling all of my friends to do the same. Lifelong customer!!!

I purchased a lovely couch in July of 2018. I have purchased England couches before and was satisfied. After owning the couch for only a little over 3 months the material started pilling. My Mom became sick and I was just now able to call the dealer and complain. I live in a small town of Eden and have always purchased my couches from there. BUY LOCAL is what I believe in. They are wonderful people and have been a pleasure to work with. To understand this couch was very seldom sat on. It is in my living room. We also have a family room. I am probably the only one who sits in there. The pilling is VERY noticeable. After only 3 months and is just getting worse. I believe it is more than just pilling since it is so fuzzy and snaggy.

(I feel my local St. Michael's furniture store is just about as much to blame.) After being told by my local furniture store how great England’s warranty was, about 6 months after purchase we already needed to put that to the test. I has some small holes in our fabric. Not a lot but enough to concern myself with. First I was told by England that it looked like a dog did it. I don’t have a dog! Then they said they would only send fabric since it was an issue they hadn’t seen before. I’ve never heard of a warranty only covering previously seen issues. In the end the piece they sent fabric for now looks different as the fabric is different. Nothing else will be done! $4500 sectional now looks like crap and is mismatched... Crappy service, and crappy product! NEVER again!

I purchased an England couch 3 mo ago, and the cushions are "pilling" badly. The store where I purchased it will do nothing. I have shaved it and within a few days, it's just as bad. Cushions slide out, the whole things is disgusting. Looks like something I picked up off the street curb. I'm sick about it. It will be a long time before I can afford another couch...

My wife and I bought an England sectional, in 2016. Shortly after receiving it, we noticed the cushions we balling up. What I mean to say is, the tops of each cushion, there were bb size balls of fabric. This only seemed to get worse, over time. We have even considered getting a fabric shaver, in order to relieve the issue. When I called to make a claim, I was told that this issue is not covered. I will NEVER buy England furniture, again!!!

Assured by four furniture stores that England was a quality furniture maker owned by La-Z-Boy. $3500.00 and a reasonable 30 days later my sofa and chair were delivered without the decorative nails/tacks, a back cushion 1.5" shorter than the other two back cushions on the three cushion sofa, back cushions attached so high on the back of the sofa frame that the cushion bottom bowed upwards and did not meet the seat cushions. Leather was stretched improperly with no smoothing so there were large wrinkles to force fit the frame. There was a scuff and tear in the leather. I suppose that could be from England or the transport or the delivery. No one is accepting responsibility. My furniture store sent an England repairman out to assess the issues. He quietly contemplated it, took pictures and said he would not attempt to repair the furniture as it would take too long to fix it. Mind you this is brand new unused furniture.

We purchased two England "motion chair" recliners (ENGLAN1930-31R) that were delivered in March. Quality control on the fabric construction is extremely poor. One chair arrived with a nail poking through the back and with frayed material exposed where there should have been more fabric available to be tucked under the leg. Now, I find that the front of the cushion is split. As one reviewer said, we do not have children, we are not rough on our furniture (had an Ethan Allen sofa for 17 years with no defects whatsoever), and our pets do not jump on the furniture. This is obviously a design flaw. The fabric is stretched when the recliner is returned to an upright position and the welt is caught under the leg rest. I can see that this same thing is going to happen with the second chair.

After spending over 1500.00 for a England sofa, I am EXTREMELY upset about the quality of the fabric. It is only 4 months old and it looks like it is years and years old. I wish I had read reviews about this company before making this purchase. I would have been much better off going to Big Lots got a 300.00 sofa -- it would be looking better than the poor quality England sofa, which I have now. If you are looking for a sofa which you will LOVE for years to come, please DO NOT buy from England Furniture.

I purchased the Lynette Sectional 6200AL-SECT which is all leather in March of 2015. England's warranty is for one year no matter the fabric. In 2017, the seat cushions started ripping at the seams. Definitely, a manufacturer defect. This is under standard use by two adults. I contacted the England and after 3 months of poor customer service (no one in the office, no one available for escalation, limited responses by email) I learned that England would not assist at all in repair of the cushions. When you purchase an all leather sectional the expectation is that it will last longer than two and half years. If it doesn't you expect the company to reputable enough to recognize the design flaw and correct the mistake. I will not purchase from England again. Poor purchase, poor warranty, poor customer service.

I love my 82-50 so much. Love the comfort and that the conscious are wearing so well! The Springs really help with them keeping their shape! I love England even more than my La-Z-Boy and now can't wait to redo the basement with some of their furniture as well!

Our sofa has a 7 year warranty. It was purchased four years ago from Oak Factory Furniture in Nicholasville, KY. In the past four years we have had to have the recliner pulls replaced five times. They both need replacing again! I called the retail dealer just after Christmas 2017 and was told they would get the parts ordered and get their repairman out to fix the problem. A month passed and I called again to be told the wrong parts had come in. I waited another two weeks and called again, only to be told the wrong parts had again come in.

I purchased an England recliner Model 410 and a chair with ottoman Model 4354. Based my purchase off of the showroom models. Do not special order any piece of their furniture! If you proceed with a purchase - purchase only what you can sit on in the showroom. My experience - showroom and special order are drastically different. This company has significant quality issues. Take the time to read the reviews. I didn't, I made the mistake of associating the name of a long standing local furniture store with the quality of the brands they sell. Dealers who sell England are not doing their due diligence and are just as culpable as the company in ripping you off. No it is not the same quality as La-Z-Boy, they were just purchased by La-Z-Boy. Their recliner is downright dangerous as it can trap you in a reclined position and you run the risk of face planting trying to get out.

Do not waste your money, my sectional is 1 1/2 yrs old and it's ready to go to the landfill, what a waste of money. I ordered it in April of 2016, received it June 2016. Ordered upgraded coils support, extended warranty, fabric protection. The connectors to attach together have broken so it separates, the cushions are saggy, just 2 adults using sofa. Cushions on top of sofa are saggy as well. Seams have ripped. Had a repair guy come to do warranty work, only to call again for the same seam 6 months later. $3100.00 wasted. Never have I ever spent this much money for a sofa. Thought I was buying a name brand product.

Oh this is GARBAGE. Run far as you can. Do not buy. I bought my daughter a couch, first it came completely wrong size, second it STINKS. Her entire house stinks of chemicals. I am going to have an air quality test done. I bought a mattress from them. Just opened it to put in front bedroom and IT STINKS. Same chemical smell. We've had windows open, fan on and NO HEAT for days trying to get rid of the smell. This is garbage. Save yourself time and aggravation, go to a real furniture store. I purchased my furniture from Showman Furniture in Waldorf, MD.