England Furniture

England Furniture

 1.8/5 (54 ratings)
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About England Furniture

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Page 2 Reviews 10 - 40
Rated with 1 star
Verified Reviewer
Original review: Aug. 12, 2020

We ordered a love seat, chair and ottoman from Dunk & Bright in Syracuse, November of 2019. The furniture arrived a week before Christmas. We were very surprised how poorly put together it was and contacted the store who sent out an inspector. He confirmed our feelings and Dunk & Bright ordered us a new set. The exchange happened 2 months later as it all had to be built again. There is obviously no quality control at the factory because the second set was even worse. It is also plain to see that the England Furniture Company really doesn't care or they would have done what was necessary to remedy the situation. Dunk & Bright sent out another furniture inspector who again confirmed our findings. This time Dunk & Bright scheduled a repair with Furniture King of Syracuse. They did an exceptional job. Thanks to Dunk & Bright and Furniture King. England... don't buy it.

27 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 17, 2020

The England sectional sofa we purchased had several flaws, the most serious being the two pieces do not fit together properly leaving a wide, inconsistent gap. also the legs of the two pieces, which should line up with each other, are off by 1.5 inches. After several visits for repairs it still is not satisfactory. The store MI Hometown Furnishings in Lowell, MI and England will not replaced or offer a credit. We were even persuaded into the extended warranty. Totally disappointing by the poor quality and lack of service after the sale.

48 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 4, 2020

I purchased a small sectional with ottoman, the quality is horrible, I have a cushion where piping has a hole, I have loose stitching, and a cushion that is twisted, I was also told ottoman would be 1 to 2 inches lower than sofa and it's more like 6". As soon as I reported them to Better Business all communication stopped and now they will do nothing, I emailed them and they are ignoring my emails. I paid for quality and didn't get it. I will never purchase their furniture, nor will I ever shop at Gavigan's.

39 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 23, 2020

We paid more than we usually do for furniture because I expected with the England name, it would last a very long time. We purchased furniture prior to moving into new home so it was several months before we actually used it. Long story short... It's been nothing but trouble. Repairman has been out three times now to replace, fix, screw, glue the bracing boards under sofa. They break everytime more than one person sits on sofa. I'm 50 years old, I've never had furniture break. I'm not satisfied with quality or how we've been handled. I'm done with this company. Never will buy anything from them again. Btw, repairman said he has a full-time job fixing England furniture, it's not built as well as people think.

38 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 18, 2020

Couch looked nice on day 1. Frame now shakes and is not sturdy, fabric is pilling like mad with fuzzballs everywhere and the cushioning in the couch is no longer comfortable. THIS SET ONLY MAINTAINED ITS INTEGRITY FOR 9 MONTHS! Not worth what we paid at all when looking at comparable couches our friends have purchased. England sells you on their "Made In America" slogan, but this feels like nothing more than cheap Chinese furniture.

45 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 28, 2019

We purchased a sofa and loveseat almost 10 years ago from England Furniture through a local store. We picked the reclining sofa and reclining loveseat. 8 cats and 4 dogs later this furniture has held up better than any we have had. The mechanics to recline have worked beautifully and no problems. We are now looking to buy a new set for a second home. Love this furniture!

35 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Sept. 4, 2019

I purchased a custom 2 piece sectional through a dealer in Elk River Minnesota. I will not deny that it is a quality piece of furniture but the craftsmanship is something to be desired. Each piece of this unit although the same, appears to have been built by two different employees where one piece looks nearly perfect and the other looks sloppily done. This sectional sits in the middle of the upper level living room so the backs are exposed and not up toward a wall. The back material on my so called sloppy piece looks saggy and the frame boards make an impression in the material so the back does not look smooth and flat giving it an untidy look. I had high expectations of this manufacturer since I paid nearly $3,000.00 for this unit and needless to say I am very disappointed and are looking forward to putting this sectional in the lower level family where there it will be against a wall and the backs unseen.

50 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 18, 2019

I have been selling England for 29 years and have had very few problems. When I have England has always solved them in a timely manner. I feel a lot of these reviews are negative because the company that sold the sofa is not honoring England's warranty. They are good quality at a good price point.

46 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: July 31, 2019

First time buying this brand of furniture and we just love it! It is very well made and sturdy. Comfortable to sit and relax on. The glider loveseat is awesome! Glides smoothly. The fabric is well made. We chose a fabric that was durable and somewhat a heavy weight fabric. One big cushion on both which is great because you don’t have a seam in the middle to deal with. Cushion on thick in size too. Looks like it will hold up for many years to come. The free pillows that came with the set was awesome too! We got them to match the fabric of the sofa. I would definitely recommend!

25 people found this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: July 27, 2019

We purchased an England sofa called Desire Mushroom, like a camel color, from Bob Mills Furniture in Oklahoma City in June and it was delivered yesterday, July 26. We special ordered it for the frame and cushion coils to be added, they said it would take 21-28 days and it did. So far everything looks superb and very well made. The fabric we chose doesn't look like it will pill but only time will tell. It has the small brads on the arms and large ones going across the bottom, looks well done. This sofa doesn't have the loose back cushions, it is all one piece. The extra coils in the cushions make it very firm which is what we needed to help us get up off the couch lol, we are middle aged. After some time passes I will write another review on the sofa. This is our first time to buy England Furniture. We are hoping it will serve us for many many years.

40 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: July 5, 2019

We bought 2 recliners, one is used a lot the other rarely. The reclining mechanism has sharp edges and has cut up the bottom of the cushion on the one used a lot. The other chair has small cuts from the mechanism. Contacted manufacturer. They refused to fix (manufacturer defect), said out of 1 year warranty. Won't buy their furniture again, poor manufacturing and won't stand by their workmanship.

48 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 28, 2019

I adore the England Furniture brand. High quality pieces I expect to last me for 10-15+. Good frame, upgraded cushions, incredible product. It took less than the 21 days to get to me. For custom furniture!! I am very happy with my purchase and am disappointed that there are so few reviews on here!

35 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: March 11, 2019

Average quality product from Heritage Furniture Trenton Ontario. I purchased this sofa 2 years ago. When it was delivered I noticed that the back of it was crooked. The left side was higher than the right side. I called and complained and they picked it up and returned it a few weeks later. It is somewhat better but still not perfect. I paid 1600$ for this sofa. Now the fabric is pilling badly. I live alone and no pets. This sofa has had minimal usage and already the fabric shows wear. I called again and they said that they would send someone to shave the fabric. The sofa is comfortable to sit and lie on but the quality sucks!!! I won't buy an England item again!

57 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 28, 2019

My husband and I purchased a sectional with three accent chairs. We live hard on our furniture as we have three teenagers and two dogs. I find it funny when I read some of these reviews on here where people say they don't let their pets on the furniture... Really? People need to understand that this is furniture not concrete. Fabrics will wrinkle from time to time as well as stretch. Our furniture has not only held up but the quality is great. Our sectional has foam backs which maintains its shape. Not only will I buy from England again but I am telling all of my friends to do the same. Lifelong customer!!!

77 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 23, 2019

I purchased a lovely couch in July of 2018. I have purchased England couches before and was satisfied. After owning the couch for only a little over 3 months the material started pilling. My Mom became sick and I was just now able to call the dealer and complain. I live in a small town of Eden and have always purchased my couches from there. BUY LOCAL is what I believe in. They are wonderful people and have been a pleasure to work with. To understand this couch was very seldom sat on. It is in my living room. We also have a family room. I am probably the only one who sits in there. The pilling is VERY noticeable. After only 3 months and is just getting worse. I believe it is more than just pilling since it is so fuzzy and snaggy.

Also one of the selling points was that the fabric was guaranteed for one year. We even discussed the quality of the material in length before I purchased and I was told the fabric was guaranteed for 1 year. Not sure what the guarantee covers. If you go to their website you will see under warranty that it doesn't cover much. I was told to go buy a little gadget for $10 that will help remove the pilling. The area in which I am speaking of is so large It would take forever. I am extremely dissatisfied with the dealer and after being a customer of this store for so many years I am also surprised I received no satisfaction. I will never purchase an England again.

66 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 18, 2019

(I feel my local St. Michael's furniture store is just about as much to blame.) After being told by my local furniture store how great England’s warranty was, about 6 months after purchase we already needed to put that to the test. I has some small holes in our fabric. Not a lot but enough to concern myself with. First I was told by England that it looked like a dog did it. I don’t have a dog! Then they said they would only send fabric since it was an issue they hadn’t seen before. I’ve never heard of a warranty only covering previously seen issues. In the end the piece they sent fabric for now looks different as the fabric is different. Nothing else will be done! $4500 sectional now looks like crap and is mismatched... Crappy service, and crappy product! NEVER again!

88 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 5, 2019

I purchased an England couch 3 mo ago, and the cushions are "pilling" badly. The store where I purchased it will do nothing. I have shaved it and within a few days, it's just as bad. Cushions slide out, the whole things is disgusting. Looks like something I picked up off the street curb. I'm sick about it. It will be a long time before I can afford another couch...

64 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 12, 2018

My wife and I bought an England sectional, in 2016. Shortly after receiving it, we noticed the cushions we balling up. What I mean to say is, the tops of each cushion, there were bb size balls of fabric. This only seemed to get worse, over time. We have even considered getting a fabric shaver, in order to relieve the issue. When I called to make a claim, I was told that this issue is not covered. I will NEVER buy England furniture, again!!!

78 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 28, 2018

Assured by four furniture stores that England was a quality furniture maker owned by La-Z-Boy. $3500.00 and a reasonable 30 days later my sofa and chair were delivered without the decorative nails/tacks, a back cushion 1.5" shorter than the other two back cushions on the three cushion sofa, back cushions attached so high on the back of the sofa frame that the cushion bottom bowed upwards and did not meet the seat cushions. Leather was stretched improperly with no smoothing so there were large wrinkles to force fit the frame. There was a scuff and tear in the leather. I suppose that could be from England or the transport or the delivery. No one is accepting responsibility. My furniture store sent an England repairman out to assess the issues. He quietly contemplated it, took pictures and said he would not attempt to repair the furniture as it would take too long to fix it. Mind you this is brand new unused furniture.

My furniture store said England would not allow them to return it. They re-ordered another set assuring me England was a good company. Another 30 days passed and the new set arrives. This time it has the decorative nails/tacks (yay!) but the same improper stretching and wrinkling of the leather to force fit the frame, back cushions bowed with too high attachment to the back frame so that the zipper welt can be seen where the back cushions do not meet the seat cushions. One back cushion is sewn on with a lean, one squared corner and one very rounded corner as though they ran out of leather. And, another scrape on the leather. Even the delivery men were astounded and took pictures. Not believing both sets passed quality control I attempted contacting England. I could not find contact info online.

Next, I contacted La-Z-Boy and was given a Case number and was requested to write up my issues and send pictures. I sent pictures of both sets of furniture with my written issues. It has been 2 weeks and all I know is that my case is "in review" and repairs will have to be paid for. DO WHAT? DID I READ THAT CUSTOMER SERVICE REPLY CORRECTLY? I have to pay for repairs to brand new furniture that their warranty covers? I am astounded.

THIS IS A WARNING TO FURNITURE BUYERS. I am seriously considering driving the 2 hours to Murfreesboro, TN to La-Z-Boy Headquarters and creating a media sensation at the front entrance. If that does not get response I plan to buy stock and take my story and pictures to a stockholders meeting. Surely stockholders will not let England continue making shabby leather furniture. THIS IS OUTRAGEOUS! ENGLAND FURNITURE IS AWFUL. THEY DO NOT honor their warranty on workmanship and their parent company (La-Z-Boy) supports them in this. Shame on them! Shame on them!

151 people found this review helpful
Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: June 2, 2018

We purchased two England "motion chair" recliners (ENGLAN1930-31R) that were delivered in March. Quality control on the fabric construction is extremely poor. One chair arrived with a nail poking through the back and with frayed material exposed where there should have been more fabric available to be tucked under the leg. Now, I find that the front of the cushion is split. As one reviewer said, we do not have children, we are not rough on our furniture (had an Ethan Allen sofa for 17 years with no defects whatsoever), and our pets do not jump on the furniture. This is obviously a design flaw. The fabric is stretched when the recliner is returned to an upright position and the welt is caught under the leg rest. I can see that this same thing is going to happen with the second chair.

The chairs are comfortable and we would truly like them if the upholstering had been designed and done correctly. The furniture store has been very responsive and will be sending us a new seat cushion in 6 to 8 weeks. Once it arrives, we will have to wait another 3 weeks for the technician to come out. Paying a $1,000 a chair for the best product in the store, I expected the chairs to arrive undamaged and to hold up longer than three months. Although warrantied for one year, it is a hassle to have to deal with problems that should have never occurred. I have purchased extra fabric for when the warranty runs out, and I will undoubtedly need to have a repair made by my local upholster. Of course, it will be at my expense.

80 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 13, 2018

After spending over 1500.00 for a England sofa, I am EXTREMELY upset about the quality of the fabric. It is only 4 months old and it looks like it is years and years old. I wish I had read reviews about this company before making this purchase. I would have been much better off going to Big Lots got a 300.00 sofa -- it would be looking better than the poor quality England sofa, which I have now. If you are looking for a sofa which you will LOVE for years to come, please DO NOT buy from England Furniture.

105 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 22, 2018

I purchased the Lynette Sectional 6200AL-SECT which is all leather in March of 2015. England's warranty is for one year no matter the fabric. In 2017, the seat cushions started ripping at the seams. Definitely, a manufacturer defect. This is under standard use by two adults. I contacted the England and after 3 months of poor customer service (no one in the office, no one available for escalation, limited responses by email) I learned that England would not assist at all in repair of the cushions. When you purchase an all leather sectional the expectation is that it will last longer than two and half years. If it doesn't you expect the company to reputable enough to recognize the design flaw and correct the mistake. I will not purchase from England again. Poor purchase, poor warranty, poor customer service.

70 people found this review helpful
Rated with 5 stars
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Verified Reviewer Verified Buyer
Original review: March 13, 2018

I love my 82-50 so much. Love the comfort and that the conscious are wearing so well! The Springs really help with them keeping their shape! I love England even more than my La-Z-Boy and now can't wait to redo the basement with some of their furniture as well!

55 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: March 11, 2018

Our sofa has a 7 year warranty. It was purchased four years ago from Oak Factory Furniture in Nicholasville, KY. In the past four years we have had to have the recliner pulls replaced five times. They both need replacing again! I called the retail dealer just after Christmas 2017 and was told they would get the parts ordered and get their repairman out to fix the problem. A month passed and I called again to be told the wrong parts had come in. I waited another two weeks and called again, only to be told the wrong parts had again come in.

I called again two weeks later and was told the parts were with the repairman but he needed $75.00 to make the repairs. This was the first time a charge had been mentioned to me. I told the representative to just mail the parts and we would install them ourselves. This was on March 2, 2018. Today is March 10, 2018 and the parts are still not here. The customer service for this retail business is very poor to say the least. I paid $2500 for the sofa and expected better quality, especially since I was told the manufacturer was part of La-Z-Boy Industries. I will never buy from this retailer again and probably not from England Furniture.

67 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 22, 2018

I purchased an England recliner Model 410 and a chair with ottoman Model 4354. Based my purchase off of the showroom models. Do not special order any piece of their furniture! If you proceed with a purchase - purchase only what you can sit on in the showroom. My experience - showroom and special order are drastically different. This company has significant quality issues. Take the time to read the reviews. I didn't, I made the mistake of associating the name of a long standing local furniture store with the quality of the brands they sell. Dealers who sell England are not doing their due diligence and are just as culpable as the company in ripping you off. No it is not the same quality as La-Z-Boy, they were just purchased by La-Z-Boy. Their recliner is downright dangerous as it can trap you in a reclined position and you run the risk of face planting trying to get out.

The recliner I received has a seat cushion that has the tilt of a desk chair - pitching you forward and not the tilt of a comfort chair that pitches you back. Even if you don't use the recline feature - you are constantly having to push yourself back into the seat of the chair because of that tilt. The dealer I made my purchase from told me that I have to break the chair in to get the tilt to change. We moved the recliner to the basement to avoid breaking a bone and after sitting 3 months with 8 bags of rock salt on it to break it in - the tilt has only change one half inch. The other problem - with the wrong tilt your arms never touch the armrest until you reach your wrist. Uncomfortable all the way around. The chair I ordered with the ottoman - the chair cushion towers 3 inches about the ottoman. Check chair ergonomics - they should be the same.

The wrong tilt on the recliner and the too high cushion on the one chair - I think are England's way of trying to hide the fact that they are cutting corners on batting and foam quality in seats and cushions. When we sit in the 4354 chair - we roll into a gap along the arm - England uses a "scrap" strap to hook the last spring on each side to the frame. According to them the location doesn't matter - so they won't repair under warranty to line them up. I have one side with a strap in the middle and one with a strap in the front.

The side with the strap in the front rolls us into the arm on that side. The coil springs they brag so much about - one is installed at an angle, it is crooked. They say that is within their standards - again straightening it is not covered under warranty. Obviously their standards are questionable. I paid $2,000 for these two chairs 6 months ago and just tossed them into a dumpster. This company and any dealer who sells it is stealing the comfort of your room from you.

71 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Jan. 8, 2018

Do not waste your money, my sectional is 1 1/2 yrs old and it's ready to go to the landfill, what a waste of money. I ordered it in April of 2016, received it June 2016. Ordered upgraded coils support, extended warranty, fabric protection. The connectors to attach together have broken so it separates, the cushions are saggy, just 2 adults using sofa. Cushions on top of sofa are saggy as well. Seams have ripped. Had a repair guy come to do warranty work, only to call again for the same seam 6 months later. $3100.00 wasted. Never have I ever spent this much money for a sofa. Thought I was buying a name brand product.

126 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 26, 2017

Oh this is GARBAGE. Run far as you can. Do not buy. I bought my daughter a couch, first it came completely wrong size, second it STINKS. Her entire house stinks of chemicals. I am going to have an air quality test done. I bought a mattress from them. Just opened it to put in front bedroom and IT STINKS. Same chemical smell. We've had windows open, fan on and NO HEAT for days trying to get rid of the smell. This is garbage. Save yourself time and aggravation, go to a real furniture store. I purchased my furniture from Showman Furniture in Waldorf, MD.

78 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Nov. 25, 2017

I placed a special order with my local furniture store and was told it would take up to 8 weeks to receive my furniture. I received my furniture in a little over 2 1/2 weeks and it was not to my satisfaction!!! The legs to both chairs were chipped and debris under the cushions. The cushion to the sofa was not sewn completely together which left a hole. Pillows to the sofa still has thread hanging from them. There was a staple sticking out from under the sofa and I cut my hand. This was clearly a rush job!!! Not a happy customer!!! Will never buy from England again!!!

65 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: July 26, 2017

We purchased 2 power recliners and a love seat from Colder's in Delafield WI a few weeks ago. The recliners were obviously done by an inept furniture construction person. The padding in one of the recliners has gone flat in the seat and upper cushion. Under the recliner, the material was not stapled properly, too short and was beginning to shred. It is as if the person was hung over from the night before. Staples were plastered all in one spot and not in others where they should be. The store sent a technician and he fixed the bottom of the one chair, and now they are sending someone about the other with the deflated padding. Needless to say, we are very unhappy with this, having purchased furniture in the past that never, never had problems such as these. I have to say the store is being very helpful and trying to remedy this, so it is the furniture co. England, that we are after to take care of it.

66 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: June 15, 2017

My priority in seating is a highly supportive back. Even if I had ordered an upgrade to spring cushions (which I did not know I had to) the underlying support base sinks so low there is a 5-6" gap between cushion and back, unlike the display model. I bought the England product because of their on-line video bragging about how an extra heavy wire and creates more support. Not true!

96 people found this review helpful
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England Furniture Company Information

Company Name:
England Furniture
Website:
www.englandfurniture.com