England Furniture Reviews

We purchased an England sectional as the salesman said that their quality was worth the extra money compared to the other brand we were considering. Well, our fabric has piling that is widespread on the sofa surface (even where there is no friction). England told us that is not a “manufacturing defect” and won’t do anything to correct/fix it. Suggested we use a sweater shaver (keep in mind this is on the entire sofa surface). So now we are stuck with a $4000 brand new sofa that looks like it’s at least over 10 years old. Don’t waste your money, find a different brand.

The fit and finish of this is really low quality, and we paid $2,300 for this. The Ashley we also bought is better upholstery and finish. Strings are hanging out, back cushions are lumpy, blue pillows were sown on edges with white thread.

We purchased a sectional and footstool by England 3 months ago. We have no pets. The sofa is pilling so bad, everyone that visits comments how bad it looks. Horrible, don’t buy England. Their warranty does not cover it!!

We purchased the 3 piece Rosalie sectional in gemstone. Was worried about such a light colour with dogs but this fabric cleans up with a damp cloth and light wipe. There is nothing that I would change. (Well maybe the weight, all that real hardwood is heavy) The abundance of accent pillows is great and the whole sectional is so comfortable. Quite pricey to get in Canada Custom made but we have a piece to last our family a lifetime. Thank you England Furniture for the care you put into our purchase.

Loved the England sectional style but the workmanship was shameful. Seams coming apart, weird lumps, uneven cushions, corner where sides met looks like it had been sewn by a child. When I complained, the well-known established furniture store in our area agreed that it was awful and said they had just made the decision to stop ordering custom furniture from England. Too many problems. Luckily they are taking it back and I'm purchasing a sofa made by Flexsteel.

A local OKC furniture store sells England furniture. I recently bought a sectional there for 5K. When it arrived this Saturday, I realized the mistake I made. There were folds of fabric in several places on the inside frame where it should be tight and smooth. One part of the sectional has different legs which makes that part 1/2 inch lower than the rest of the sectional. The legs that are on the sectional are plastic, not wood. The $100 custom fabric pillows have no zipper and stiff foam, not a down or down alternative. I could have done better on pillows by buying from Amazon! I am now dealing with the repair department of the furniture store for a two-day old product. If they continue to sell England furniture, they will probably stay super busy. A huge disappointment!

Oh how cool is this! Electric recliners with USB! EXCEPT THEY WORK. DON'T. ..OH. LOOK NOW THEY WORK. WHAT DID YOU DO? Nothing. They just work again. Called the repair guy. He can't make it fail. Yet...it does over and over again. Jiggle the wires and don't move the darn couch when it works. Don't clean under it. Just get it working and leave it right there! Never England Furniture again...ever.

We bought a couch, chair and ottoman in 2021. The furniture began to pill shortly after and was assured it would stop. Two years later it is still pilling and looks terrible. Cushions are breaking down as well. Very disappointed!

My wife and I are 70 y.o. and bought many living room suites over the years. We recently bought an England sofa and loveseat listed as Eliza. These pieces have threads coming out everywhere. The cushions on both pieces just jump front and up in the air. If we sit and get up they need to be put back to place every time. We are retired and bought these pieces for our TV room. At 70 yo it tires us out every day just fixing these Mexican jumping bean cushions. So very dissatisfied and would highly recommend to never buy their furniture. Do not buy!!!

We purchased an England sectional with left arm and right arm recliners, corner and additional piece. Both recliners have issues with the fabric on the back not covering staples with big gaps so you can see the underside of the piece. One recliner seat is not balanced and appears improperly assembled allowing your butt to sink into a hole. Both recliners came with missing cotter pins so after some use, the mechanism that adjusts the foot rests would not work. The company that we purchased the furniture was able to fix the fabric issue but not until England sent new fabric after 6 weeks. Pretty dissatisfied with workmanship from the manufacturer. After reading other reviews we'll be watching how the cushions hold up. Come on, an American company can do much better!!

We purchased a Sofa, loveseat and recliner a year ago from Bernie and Phyl’s. Wanted a set that was top of the line and was told England was Lazy boy. After having furniture give out of six mechanisms started to break with one end of our sofa totally fell. When they came to do inspection we were told this brand is not making furniture like it used to. Cheap metal and sometimes even plastic is being used. I called to speak with manufacturer with no luck! Now we have to wait for another set and we’re given seven to ten days to find another one. Hopefully the next set we have better luck with.

We have two recliners and a loveseat, all three came from Great Rooms in Gaylord, Michigan. Brandon is the owner, the England loveseat is shedding its fabrics like a cheap shirt, I just talk to Brandon. He said it was cause by a loose weave in the fabrics, no warranties on this. I need to shave the furniture? Omg really, I’ve never had to shave a loveseat in over 50+ years of buying furniture, this is unacceptable. Never buy England anything again.

I bought a couch and loveseat from OLUMS and they're the most uncomfortable, overpriced junk I have ever made the mistake of buying! I bought couches in the past from Rent A CENTER that were better quality and more comfortable than these are! Definitely a waste of my hard earned $2,000! The backs are like sitting in a restaurant booth and lend absolutely no lumbar support at all and the cushions separate and shift when you sit on them. Very overpriced junk! I wish I had gone back to Rent A Center and bought something different from there and a lot less expensive! It's no wonder that the salesperson led me straight to the England section. They're overpriced junk and they make a nice commission on what they sell. Never again!

I purchased a 4 piece sectional from Lake Effect Furniture and Mattress. The product I pick out was shown in the showroom but the configuration didn't work for my space. The team at Lake Effect helped me configure it to my dimensions. Since I was changing the configuration I was able to completely customize the product! It was well worth the wait, I've been sitting on the product for about a year and it still looks brand new. I have had no issue and I'm extremely happy with my England Furniture purchase!

I bought a sectional couch in 2016 from a store in Big Bear Lake, Ca and in 2019 noticed the cushions were not holding up and no one wants to sit on my couch now. Total support is gone. I have all my paperwork with a 10 year warranty on the cushions and I want the company to replace my cushions and I cannot seem to get thru to them. This sofa was very expensive and I would like some help please.

Purchased Queen aerobed about 7 years ago. Bed will no longer hold air or blow up. No 800#, only can contact them via email. Can't by parts or get service through them, you must go back to store where you bought product from. Never had a company that had no parts or service through them. I explained the company I bought sofa from went out of business, they said, "Find another company that sells our product." Did you ever get such a runaround from a company. Terrible company, do not deal with this company.

We bought 2 chairs only 3 years ago. The mechanism is not working properly on one. The springs are poking through on the back of one and the seat cushion is worn on one. England will only cover the mechanism and the seat cushion - NO labor. We paid over $800 each for these chairs. We do not have pets or children - only the two of us. The chairs are not abused. Very, very disappointed in having to pay MORE for these chairs.

We purchased a sectional from a local store in Wisconsin. From day one the cushions never fit together properly. They have huge gaps in between them and are really loose...in other words, they do not fit together nice and tight. They also move around all over the place and you have to constantly adjust them. We have had them replaced three times and the fourth time, the sectional was sent back to the manufacturer in Tennessee to have repaired. They did NOTHING to remedy the situation and only put new casings in the cushions, nothing else. Why take the whole sectional back then if all you are going to do is replace the casings in the cushions. Very disappointed as this was custom made and we are getting nowhere. Stay clear from ordering from this company!

I bought an England Furniture sectional 5 months ago and it already looks worn. Cushions are not holding its shape. The cuddler seat cushion is sinking. Fabric balling up. I have contacted the place we purchased it from. So far nothing has happened to resolve. I have provided pictures and they agree there is a major issue. We will see if they will honor their warranty. I will not be purchasing their products again.

I bought an England Furniture Co, recliner in August 2018. The back of the recliner began to bend away from the base until the chair was unusable by Feb 2020. I called the store that sold me the chair. The salesman said "no problem, the chair is warranted. I'll have someone pick it up, we'll get it repaired and get it back to you."

Not only do I own pieces of England myself, my parents own England, and my grandparents own England! I sell furniture full time and this is hands down my favorite product to show. Most reviews I see here people are having issues with the store they got it from being unwilling to help. When I call my England rep on the rare occasion we ever have an issue, it’s resolved very very quickly. I have the 1435RLS Monroe all leather sofa and it’s BEAUTIFUL! I chose a deep gray color and paired it with the 3C00-69 Jakson swivel chair in a patterned fabric. These items came quickly and they’re so well made! I bought this set out of all of the options we have in my store because I expect this furniture to last me for a very very long time. Thank you to my rep Garrett for giving me the ability to be proud of this product.

If anyone tells you that England Furniture is good quality, RUN! My husband and I purchased a sofa, loveseat & chair (custom order) last November. When it came in it was beautiful. Approximately 3 months later it looked like a 10 year old set - fabric was pilling & stretched so there were wrinkles all the time on the back of the chair & the sofa - it is just the two of us in our home so it is not due to overuse. When I contacted the store where I purchased it the first time - I was told that they would be in touch - due to Covid nothing was happening & I understood.

I purchased a Monroe sofa and love seat from Moore’s furniture in Limerick Pa. The cushions on both pieces are too tight. When you sit on one section all the other cushions pop up. I reported to the store and after their repair person took pictures and agreed there is a problem he gave it to a woman named Tressy. She called me today and basically said that England Furniture says it’s not a manufacturing error and that a lot of their sofas do that. Really!! I am so angry that they basically will not do anything about it.So I basically am stuck with the furniture!!

We ordered a love seat, chair and ottoman from Dunk & Bright in Syracuse, November of 2019. The furniture arrived a week before Christmas. We were very surprised how poorly put together it was and contacted the store who sent out an inspector. He confirmed our feelings and Dunk & Bright ordered us a new set. The exchange happened 2 months later as it all had to be built again. There is obviously no quality control at the factory because the second set was even worse. It is also plain to see that the England Furniture Company really doesn't care or they would have done what was necessary to remedy the situation. Dunk & Bright sent out another furniture inspector who again confirmed our findings. This time Dunk & Bright scheduled a repair with Furniture King of Syracuse. They did an exceptional job. Thanks to Dunk & Bright and Furniture King. England... don't buy it.

The England sectional sofa we purchased had several flaws, the most serious being the two pieces do not fit together properly leaving a wide, inconsistent gap. also the legs of the two pieces, which should line up with each other, are off by 1.5 inches. After several visits for repairs it still is not satisfactory. The store MI Hometown Furnishings in Lowell, MI and England will not replaced or offer a credit. We were even persuaded into the extended warranty. Totally disappointing by the poor quality and lack of service after the sale.

I purchased a small sectional with ottoman, the quality is horrible, I have a cushion where piping has a hole, I have loose stitching, and a cushion that is twisted, I was also told ottoman would be 1 to 2 inches lower than sofa and it's more like 6". As soon as I reported them to Better Business all communication stopped and now they will do nothing, I emailed them and they are ignoring my emails. I paid for quality and didn't get it. I will never purchase their furniture, nor will I ever shop at Gavigan's.

We paid more than we usually do for furniture because I expected with the England name, it would last a very long time. We purchased furniture prior to moving into new home so it was several months before we actually used it. Long story short... It's been nothing but trouble. Repairman has been out three times now to replace, fix, screw, glue the bracing boards under sofa. They break everytime more than one person sits on sofa. I'm 50 years old, I've never had furniture break. I'm not satisfied with quality or how we've been handled. I'm done with this company. Never will buy anything from them again. Btw, repairman said he has a full-time job fixing England furniture, it's not built as well as people think.

Couch looked nice on day 1. Frame now shakes and is not sturdy, fabric is pilling like mad with fuzzballs everywhere and the cushioning in the couch is no longer comfortable. THIS SET ONLY MAINTAINED ITS INTEGRITY FOR 9 MONTHS! Not worth what we paid at all when looking at comparable couches our friends have purchased. England sells you on their "Made In America" slogan, but this feels like nothing more than cheap Chinese furniture.

We purchased a sofa and loveseat almost 10 years ago from England Furniture through a local store. We picked the reclining sofa and reclining loveseat. 8 cats and 4 dogs later this furniture has held up better than any we have had. The mechanics to recline have worked beautifully and no problems. We are now looking to buy a new set for a second home. Love this furniture!

I purchased a custom 2 piece sectional through a dealer in Elk River Minnesota. I will not deny that it is a quality piece of furniture but the craftsmanship is something to be desired. Each piece of this unit although the same, appears to have been built by two different employees where one piece looks nearly perfect and the other looks sloppily done. This sectional sits in the middle of the upper level living room so the backs are exposed and not up toward a wall. The back material on my so called sloppy piece looks saggy and the frame boards make an impression in the material so the back does not look smooth and flat giving it an untidy look. I had high expectations of this manufacturer since I paid nearly $3,000.00 for this unit and needless to say I am very disappointed and are looking forward to putting this sectional in the lower level family where there it will be against a wall and the backs unseen.