England Furniture Reviews

We spent $4500 on a sectional sofa. At 6 months we went to move it and found a huge tear at the corner frame and upper cushion. It appeared as though they did not use enough material or bonding when sewing it and the material shredded. We then checked all the seams and found another tear on one of the seat cushions and two other locations that were thread bare. It took 3 weeks to get someone to look at it and has now been 7 weeks and we are still waiting although we were told it would 3-4 weeks. There is no communication unless we prompt it.

I ordered my EF sofa (La-Z-Boy owns) through BLVD HOME. The fabric back has no upholstery hardboard or foam to firm it up so the fabric is vulnerable to stretching, impressions, tears, etc., in an open plan. The sides were obviously different in size where they meet the back. The attached back pillows were pulled so thought they were certain to tear away. BH arranged replacement, which also came w/o a proper back. BH was to remake the back. I love the fabric so I wanted to order the matching loveseat only to find out EF discontinued the line w/o informing BH. The closest substitute has a soft back with protruding seat support at the bottom (tacky!). IMO, BH should drop the EF line from its stores due to its poor quality.

AVOID England "custom made" furniture at all cost. Spent $6000+ on a set and it is the most poorly made, cheap, low-quality furniture I have ever seen. After 1 year and 3 months, the frame is literally falling apart, fabric is shifting & staples are poking out of the arm. No kids, no animals, just my husband & myself using it. After filing a claim that was denied & calling to speak with someone at the store, conveniently for Bob Mills, the extra "protection plan" we purchased for $500 doesn't cover the frame past a year, so I am expected to pay for any potential repairs to defective framework & shoddy work. I will never go back to Bob Mills and I will never purchase another piece of England furniture. DON'T EVEN CONSIDER ENGLAND. TERRIBLE QUALITY.

I purchased sectional for $6,000. It lasted 4 years. It started cracking and wearing out. Cushions sinking. So for $6,000 I got up what three living room sets and they were the last minute. 20 years I'm not buy their product. Leather is not good quality and this was the second sectional I bought from them. The first one lasted 4 years and they gave me money towards buying a new one. This time they don't even offer me nothing and I spent over $12,000 for the two of them.

My wife and I just bought a sofa, love seat and swivel rocker chair. A total of 8 wooden feet, not 1 bolt would screw in, the delivery man tried all, had to put a temporary screw in to hold them in place. Our swivel chair had the spring disconnected and pushing up through the seat fabric. We bought these from Bernie and Phil’s in Nashua NH. They were all special orders, so now we have to wait another 4-6 weeks for the new chair and are waiting for a technician from the store to come out and fix the feet! This is Totally Unacceptable, England Furniture claims in their website that their furniture is the best and top quality!? That’s False Advertisement! We have asked the store to give us a credit for all the inconvenience and aggravation, we will see, also England Furniture should give us some compensation. Social Media is a Powerful.

Our purchase made 20 years ago lasted well and the leather aged as expected. Five years ago we bought new, and it is durable but the leather is not dyed but painted with acrylic paint. Once body oil gets on it, the coating rubs off leaving a dull off white. It has been doing this since the second year. Out of warranty and both EF and retailer blame me for poor care. Very disappointing!

I purchased 2 recliner chairs & a recliner sofa 3 years ago from Lake Effect Furniture in Buffalo. Both my chairs had a plastic glider mechanism part break, and the company is claiming this part is a “motor”, not a glider or recliner mechanism, so it only has one year warranty instead of 5. Take a look at the pictures & you tell me if this is a motor! Terrible customer service, cheap plastic part that is critical to the recliner functionality. Design your products better, stand behind them better, or get out of the business. I just want the parts covered per the warranty and I will install myself.

I purchased an England couch and loveseat from a local furniture store. Although I liked the fabric I picked out, after a few months the arms and the seat cushions were very worn and the fabric seemed crushed. Everyone who entered my home saw this and mentioned it it, I contacted the store I purchased it from. He was nice enough to pick it up and send it back to England Furniture in Tennessee. After weeks of them looking at my couch they deemed it normal wear and tear.

We recently purchased England Furniture for our new Home. We ordered a sofa with a chaise on one end, and a recliner in the other. Also a love seat with two recliners. Sadly, I have nothing good to say about this set. The recliners do not open, and once you lift them open, by hand, you can not get them to lock down with your feet when getting up. We have contacted the dealer we purchased from, and are waiting for service. Afraid my monies just went out the window!

We purchased a custom made couch 2 years ago. The recliner piece to open the recliner is plastic. It broke and popped off as well as screws falling out a few weeks ago. We’ve been trying to go through the vendor to get this repaired with no luck. The other reason for the 1 star is the cushion have not held up. They are flat, and look awful. I have flipped and rotated the paddings as suggested on the website, but now they all look pitiful. Overall, very disappointed in the quality. Did not expect to be purchasing a new couch so soon. And we can’t even sell this one because it looks awful and is broken.