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My wife and I bought an England sectional, in 2016. Shortly after receiving it, we noticed the cushions we balling up. What I mean to say is, the tops of each cushion, there were bb size balls of fabric. This only seemed to get worse, over time. We have even considered getting a fabric shaver, in order to relieve the issue. When I called to make a claim, I was told that this issue is not covered. I will NEVER buy England furniture, again!!!
Assured by four furniture stores that England was a quality furniture maker owned by La-Z-Boy. $3500.00 and a reasonable 30 days later my sofa and chair were delivered without the decorative nails/tacks, a back cushion 1.5" shorter than the other two back cushions on the three cushion sofa, back cushions attached so high on the back of the sofa frame that the cushion bottom bowed upwards and did not meet the seat cushions. Leather was stretched improperly with no smoothing so there were large wrinkles to force fit the frame. There was a scuff and tear in the leather. I suppose that could be from England or the transport or the delivery. No one is accepting responsibility. My furniture store sent an England repairman out to assess the issues. He quietly contemplated it, took pictures and said he would not attempt to repair the furniture as it would take too long to fix it. Mind you this is brand new unused furniture.
My furniture store said England would not allow them to return it. They re-ordered another set assuring me England was a good company. Another 30 days passed and the new set arrives. This time it has the decorative nails/tacks (yay!) but the same improper stretching and wrinkling of the leather to force fit the frame, back cushions bowed with too high attachment to the back frame so that the zipper welt can be seen where the back cushions do not meet the seat cushions. One back cushion is sewn on with a lean, one squared corner and one very rounded corner as though they ran out of leather. And, another scrape on the leather. Even the delivery men were astounded and took pictures. Not believing both sets passed quality control I attempted contacting England. I could not find contact info online.
Next, I contacted La-Z-Boy and was given a Case number and was requested to write up my issues and send pictures. I sent pictures of both sets of furniture with my written issues. It has been 2 weeks and all I know is that my case is "in review" and repairs will have to be paid for. DO WHAT? DID I READ THAT CUSTOMER SERVICE REPLY CORRECTLY? I have to pay for repairs to brand new furniture that their warranty covers? I am astounded.
THIS IS A WARNING TO FURNITURE BUYERS. I am seriously considering driving the 2 hours to Murfreesboro, TN to La-Z-Boy Headquarters and creating a media sensation at the front entrance. If that does not get response I plan to buy stock and take my story and pictures to a stockholders meeting. Surely stockholders will not let England continue making shabby leather furniture. THIS IS OUTRAGEOUS! ENGLAND FURNITURE IS AWFUL. THEY DO NOT honor their warranty on workmanship and their parent company (La-Z-Boy) supports them in this. Shame on them! Shame on them!
We purchased two England "motion chair" recliners (ENGLAN1930-31R) that were delivered in March. Quality control on the fabric construction is extremely poor. One chair arrived with a nail poking through the back and with frayed material exposed where there should have been more fabric available to be tucked under the leg. Now, I find that the front of the cushion is split. As one reviewer said, we do not have children, we are not rough on our furniture (had an Ethan Allen sofa for 17 years with no defects whatsoever), and our pets do not jump on the furniture. This is obviously a design flaw. The fabric is stretched when the recliner is returned to an upright position and the welt is caught under the leg rest. I can see that this same thing is going to happen with the second chair.
The chairs are comfortable and we would truly like them if the upholstering had been designed and done correctly. The furniture store has been very responsive and will be sending us a new seat cushion in 6 to 8 weeks. Once it arrives, we will have to wait another 3 weeks for the technician to come out. Paying a $1,000 a chair for the best product in the store, I expected the chairs to arrive undamaged and to hold up longer than three months. Although warrantied for one year, it is a hassle to have to deal with problems that should have never occurred. I have purchased extra fabric for when the warranty runs out, and I will undoubtedly need to have a repair made by my local upholster. Of course, it will be at my expense.
After spending over 1500.00 for a England sofa, I am EXTREMELY upset about the quality of the fabric. It is only 4 months old and it looks like it is years and years old. I wish I had read reviews about this company before making this purchase. I would have been much better off going to Big Lots got a 300.00 sofa -- it would be looking better than the poor quality England sofa, which I have now. If you are looking for a sofa which you will LOVE for years to come, please DO NOT buy from England Furniture.
I purchased the Lynette Sectional 6200AL-SECT which is all leather in March of 2015. England's warranty is for one year no matter the fabric. In 2017, the seat cushions started ripping at the seams. Definitely, a manufacturer defect. This is under standard use by two adults. I contacted the England and after 3 months of poor customer service (no one in the office, no one available for escalation, limited responses by email) I learned that England would not assist at all in repair of the cushions. When you purchase an all leather sectional the expectation is that it will last longer than two and half years. If it doesn't you expect the company to reputable enough to recognize the design flaw and correct the mistake. I will not purchase from England again. Poor purchase, poor warranty, poor customer service.
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I love my 82-50 so much. Love the comfort and that the conscious are wearing so well! The Springs really help with them keeping their shape! I love England even more than my La-Z-Boy and now can't wait to redo the basement with some of their furniture as well!
Our sofa has a 7 year warranty. It was purchased four years ago from Oak Factory Furniture in Nicholasville, KY. In the past four years we have had to have the recliner pulls replaced five times. They both need replacing again! I called the retail dealer just after Christmas 2017 and was told they would get the parts ordered and get their repairman out to fix the problem. A month passed and I called again to be told the wrong parts had come in. I waited another two weeks and called again, only to be told the wrong parts had again come in.
I called again two weeks later and was told the parts were with the repairman but he needed $75.00 to make the repairs. This was the first time a charge had been mentioned to me. I told the representative to just mail the parts and we would install them ourselves. This was on March 2, 2018. Today is March 10, 2018 and the parts are still not here. The customer service for this retail business is very poor to say the least. I paid $2500 for the sofa and expected better quality, especially since I was told the manufacturer was part of La-Z-Boy Industries. I will never buy from this retailer again and probably not from England Furniture.
I purchased an England recliner Model 410 and a chair with ottoman Model 4354. Based my purchase off of the showroom models. Do not special order any piece of their furniture! If you proceed with a purchase - purchase only what you can sit on in the showroom. My experience - showroom and special order are drastically different. This company has significant quality issues. Take the time to read the reviews. I didn't, I made the mistake of associating the name of a long standing local furniture store with the quality of the brands they sell. Dealers who sell England are not doing their due diligence and are just as culpable as the company in ripping you off. No it is not the same quality as La-Z-Boy, they were just purchased by La-Z-Boy. Their recliner is downright dangerous as it can trap you in a reclined position and you run the risk of face planting trying to get out.
The recliner I received has a seat cushion that has the tilt of a desk chair - pitching you forward and not the tilt of a comfort chair that pitches you back. Even if you don't use the recline feature - you are constantly having to push yourself back into the seat of the chair because of that tilt. The dealer I made my purchase from told me that I have to break the chair in to get the tilt to change. We moved the recliner to the basement to avoid breaking a bone and after sitting 3 months with 8 bags of rock salt on it to break it in - the tilt has only change one half inch. The other problem - with the wrong tilt your arms never touch the armrest until you reach your wrist. Uncomfortable all the way around. The chair I ordered with the ottoman - the chair cushion towers 3 inches about the ottoman. Check chair ergonomics - they should be the same.
The wrong tilt on the recliner and the too high cushion on the one chair - I think are England's way of trying to hide the fact that they are cutting corners on batting and foam quality in seats and cushions. When we sit in the 4354 chair - we roll into a gap along the arm - England uses a "scrap" strap to hook the last spring on each side to the frame. According to them the location doesn't matter - so they won't repair under warranty to line them up. I have one side with a strap in the middle and one with a strap in the front.
The side with the strap in the front rolls us into the arm on that side. The coil springs they brag so much about - one is installed at an angle, it is crooked. They say that is within their standards - again straightening it is not covered under warranty. Obviously their standards are questionable. I paid $2,000 for these two chairs 6 months ago and just tossed them into a dumpster. This company and any dealer who sells it is stealing the comfort of your room from you.
Do not waste your money, my sectional is 1 1/2 yrs old and it's ready to go to the landfill, what a waste of money. I ordered it in April of 2016, received it June 2016. Ordered upgraded coils support, extended warranty, fabric protection. The connectors to attach together have broken so it separates, the cushions are saggy, just 2 adults using sofa. Cushions on top of sofa are saggy as well. Seams have ripped. Had a repair guy come to do warranty work, only to call again for the same seam 6 months later. $3100.00 wasted. Never have I ever spent this much money for a sofa. Thought I was buying a name brand product.
Oh this is GARBAGE. Run far as you can. Do not buy. I bought my daughter a couch, first it came completely wrong size, second it STINKS. Her entire house stinks of chemicals. I am going to have an air quality test done. I bought a mattress from them. Just opened it to put in front bedroom and IT STINKS. Same chemical smell. We've had windows open, fan on and NO HEAT for days trying to get rid of the smell. This is garbage. Save yourself time and aggravation, go to a real furniture store. I purchased my furniture from Showman Furniture in Waldorf, MD.
I placed a special order with my local furniture store and was told it would take up to 8 weeks to receive my furniture. I received my furniture in a little over 2 1/2 weeks and it was not to my satisfaction!!! The legs to both chairs were chipped and debris under the cushions. The cushion to the sofa was not sewn completely together which left a hole. Pillows to the sofa still has thread hanging from them. There was a staple sticking out from under the sofa and I cut my hand. This was clearly a rush job!!! Not a happy customer!!! Will never buy from England again!!!
We purchased 2 power recliners and a love seat from Colder's in Delafield WI a few weeks ago. The recliners were obviously done by an inept furniture construction person. The padding in one of the recliners has gone flat in the seat and upper cushion. Under the recliner, the material was not stapled properly, too short and was beginning to shred. It is as if the person was hung over from the night before. Staples were plastered all in one spot and not in others where they should be. The store sent a technician and he fixed the bottom of the one chair, and now they are sending someone about the other with the deflated padding. Needless to say, we are very unhappy with this, having purchased furniture in the past that never, never had problems such as these. I have to say the store is being very helpful and trying to remedy this, so it is the furniture co. England, that we are after to take care of it.
My priority in seating is a highly supportive back. Even if I had ordered an upgrade to spring cushions (which I did not know I had to) the underlying support base sinks so low there is a 5-6" gap between cushion and back, unlike the display model. I bought the England product because of their on-line video bragging about how an extra heavy wire and creates more support. Not true!
I purchased two very nice England recliners with the expectation that I would love them. They are very comfortable but when you are reclined it is very difficult to put the foot rest down. There is no reason a person should have to struggle to get out of a recliner. My husband and I both have difficulty so I know it's not a matter of gender. I would highly recommend England not sell these recliners anymore until they fix the recliner and make it easier to get out of.
If you're looking for a good sectional, DO NOT buy England Furniture sectionals. Their sofas are absolute garbage, especially for their relatively high expense. I've had one of their Oakland sectionals for slightly over five years, paid $2800 for it and already have had to have all the foam in every seating surface replaced. The sections are a monumental pain to connect to each other. But most importantly, you will find this unit is billed as all leather at most retailers, or they conspicuously don't mention that there's any vinyl and certainly it's 3/4's vinyl, something I didn't find out until three years in. The vinyl surfaces have an atrocious one-year warranty and will crack no matter how meticulous you are in caring for them.
I will never buy another piece of England Furniture after this terrible experience, nor La-Z-Boy, given their quality is just as bad from what I've heard from everyone I know who's bought their sad excuse for furniture. I've had better luck with el-cheapo $500 pieces of furniture than this heap. The final straw was one of the top seating surfaces ripping off the frame while trying to reconnect one of the sections.
I purchased an England recliner from Furniture Mart in SxFalls SD with Guardian protection and the chair material is failing. We have contacted Furniture Mart and they have contacted England about the issue. They have admitted problems the material used and no longer use it. The Guardian Ins. coverage we purchased doesn't cover the issue... Very dissatisfied and will never go back to Furniture Mart in SxFalls SD or purchase another piece of England Furniture.
In September of 2016, I purchased a living room set from a local dealer. I received furniture approximately 3 weeks later. After several months I noticed that small fibers started poking out from under the fabric on all 3 pieces (sofa, loveseat, ottoman). Also a small slit appeared on the side of the ottoman. I called England Furniture and spoke with a customer service rep. and explained the problem. He asked if I had contacted the dealer. I told him no and so after we spoke I called the dealer. They told me to take pictures which they forwarded to the company. I was then told to vacuum the furniture. These fibers won't come out by vacuuming. You have to manually pull them out. I asked for someone to come to my home to see the problem because taking pictures with a cell phone does not fully show what's wrong. So far I have not gotten a response.
We purchased an England loveseat and couch from Furniture and Appliance Mart in Madison. Upon delivery, we were immediately dissatisfied with the quality of the furniture. The material on the backs and seats was very loose. If you sat on it you had to try to smooth out the wrinkles in the seats, arms. etc. It was like the fabric was not pulled tight enough when it was made. Even the back of the loveseat which is exposed to the room has dents and waves in the material where it is so loose you can even see the frame on the ends. The retailer has sent a service man out 3 times, has shipped me new foam cushion inserts/seat pads which are just as bad as the original. I can't get at the back of the loveseat to try to smooth out the dents as it is not open underneath. The set is 10 months old and looks 40 years old!! DON'T BUY ENGLAND FURNITURE!!
We purchased a large sectional couch from Colder's in Delafield WI. Within days the cushions began to sag and display unsightly wrinkles. The cushions were replaced within months of the purchase. The fabric still shows unsightly wrinkles and has now started to pill. We are told the pilling is not covered (keep in mind the pilling started immediately after the couch was utilized) and that the wrinkles are "comfort wrinkles". Obviously Colder's doesn't know the product they are selling. The display model, which did not show any wrinkles, etc, should bear a sign warning that the couch will sag, pill, and display "comfort wrinkles" within weeks of use. Our new couch looks older and more worn that the 10 year old couch we had just replaced. COMPLETELY DISGUSTED. BUYER BEWARE!
Three years ago, we purchased a brown leather sectional from Old Brick Furniture in Albany NY. We have been satisfied until recently; the armless chair which connects to an armless recliner, has lost its threading and can no longer hold the pieces together. The sofa has had less than average usage as it is only used six months a year. We paid $4000 for this sofa and fully expected quality which would last longer than three years. Sorry to say, we will not purchase furniture from your company in the future.
We purchased England (brand) Furniture approximately 6 months ago. We are very disappointed and dissatisfied! Within 2 months the cushions were misshapen and collapsing. This occurred with very little use. It's obvious now, that the fabric we chose is not suitable for living room furniture. We have no pets and 4 people in the family that are all responsible adults. It hasn't been misused or abused in any way. There's a chair that is very rarely used. The difference between the cushions of that chair and the sofa is very apparent!
The store we purchased this furniture from either doesn't know the difference in fabrics or didn't inform us. The upholstery with this fabric is terrible. So, it's either the workmanship or the fabric. I suspect both. I wouldn't recommend this manufacturer. One of the selling points is the fact that they use hardwood in their frames, as opposed to plywood or particle board. But that makes no difference if the upholstery, workmanship, and resiliency of the cushions are all inferior!
We purchased an England power recliner in Feb. 2016 which we received in March 2016. The upholstery is fading. When I contacted England directly I was told I needed to go through the place of purchase. This took two weeks for someone there to actually send the pictures I had e-mailed as per their request to England. I was told "Nothing can be done. This is normal wear." I would have expected for the price that I paid, that the fabric used on this recliner would have taken much longer than six months to discolor from "normal wear." Also know that only one adult ever sits in this chair and it is not in direct sunlight. I would not recommend this company or any of their products.
We purchased a Jaden 2265 sofa made by England Furniture in January of 2012. The sofa cushions have a fabric top, and vinyl sides and bottom. The vinyl on the front sides of the 3 cushions started to crack and flake off after a couple of years. I looked up the warranty, and it offers a 10-year warranty on the cushions. I emailed the company and was told by a representative that this falls under the 1 year upholstery warranty and that I should contact the dealer to see if there are replacement parts available. They offered absolutely no help in this matter. I replied that I was not going to pay to replace it with something that will fail in another couple of years. Very disappointed in the sofa and the reply from the company.
We like the sofa otherwise, but there is something obviously wrong with the vinyl part of the cushion. The cushions cannot be turned around due to the "wildlife" pattern on the top fabric of the cushion. I will not purchase anything from this company again and would caution anyone else from purchasing their products based on their lack of quality and unwillingness to help out on this problem.
My husband and I purchased a sectional sofa from Blocker's Furniture just over 3 years ago. We were very careful selecting our sofa because we wanted furniture that would be durable as well as beautiful. After $3,000 dollars and 3 years, the fabric on one of the 7 sectionals starting to shred and peel. We went through the furniture store which contacted England who promptly refused to replace the fabric on only one of the 7 pieces stating that we must have damaged it somehow and it is out of warranty after 1 year. It is a section of the couch that is barely used. The frame is also separating from the arm of the couch. In choosing to accept the issues, we asked for the cost of replacement for these two items and we are told that they no longer manufacture this sectional and would not be able to replace either piece.
Please note that after we bought the sofa, we went online to review how to care for the furniture and discovered the numerous complaints about the quality and the flat out refusal of the company to handle their quality issues. We were certainly praying that we would not have any issues with the set...but realistically the number of complaints were consistent and overwhelming. We work hard for our money and this purchase was a HUGE mistake on our part. England Furniture needs to get their Quality Department in order or listen to them. So instead of Buyer Beware!...Please Buyer...Just Don't!
We purchased a sectional from them to fit our living room. After a few years the leather started cracking and coming off. We ordered a new set of covers from the factory and replaced ourselves. Now another set of covers is coming apart. It appears that both sets are going to do the same. We are now in search of another company to purchase 2 more units. 3000.00 wasted.
Less than ten years ago my husband and I bought a Living Room set that included a sofa, love seat, chair and ottoman. We not only loved the color but also the style and the design. What I liked most was the sturdy back built into each piece that made each piece very comfortable. We truly believed it was a quality set. Over the years the cushions and the backs stayed as plump and new looking as the day we bought them but the armrests on all six arms caved in. When we rest out arms on the armrests, our arms are directly on the fabric and wood.
I believe that England which is a La-Z- Boy Company used very defective material to pad the armrests. We called the furniture gallery where we bought the set and they no longer have us on file. I mistakenly believed that our furniture would last at least ten years since we took very good care of it. The quality that I thought England had is not there. I would never buy this brand of furniture again. We didn't plan on buying new furniture just yet but we have to. I'm very particular about things and I'm very embarrassed when my company sits on our furniture. I am going to include photos in a day or two.
We ordered an England Furniture (owned by La-Z-Boy) 3 piece leather sectional and received it damaged that we ordered from a local furniture company. We contacted our furniture company and England Furniture both and they have not done anything to make it right. England Furniture's leather is awful to begin with because it has a lot of raised lines, visible stretch marks, etc but we received the chaise section's frame had spot that was white, chaise cushion had a small area that had leather missing and a faded line across the chaise cushion from one side to the other.
The center corner top cushions had folds in the leather and one permanent crease I was told by EF customer service on phone to use my hand to wipe it out. And the center corner section's seat cushion had a lot of the raised lines on it that are all throughout the leather but it had way too many. We reported to BBB England Furniture but was contacted by email that they are not members of the BBB. That should tell you something right there.
I purchased an England Furniture Sofa on Dec 19th. Already, the fabric on the cushions is splitting in several places. Obviously, the fabric is really poor (although it seems okay in the store). Now, we are stuck in a cycle of replacing cushions over and over again. The attached back cushions are also starting to have issues. I wish I would have done some research before I bought this. I relied on it being part of Lazyboy.
England Furniture does not list contact information (phone) on their website. I did some research and got a phone number 423 and have left messages with Bill W. (I believe that this is a dummy voice mailbox that no one ever listens to, at least no one calls back). It appears that there is a history of this company selling poor quality products. Hopefully, posting this will help someone else making the same mistake I made. I bought a sofa that is falling apart after two months.
England Furniture Company Information
- Company Name:
- England Furniture