About England Furniture
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,133,720 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I purchased a 4 piece sectional from Lake Effect Furniture and Mattress. The product I pick out was shown in the showroom but the configuration didn't work for my space. The team at Lake Effect helped me configure it to my dimensions. Since I was changing the configuration I was able to completely customize the product! It was well worth the wait, I've been sitting on the product for about a year and it still looks brand new. I have had no issue and I'm extremely happy with my England Furniture purchase!
I bought a sectional couch in 2016 from a store in Big Bear Lake, Ca and in 2019 noticed the cushions were not holding up and no one wants to sit on my couch now. Total support is gone. I have all my paperwork with a 10 year warranty on the cushions and I want the company to replace my cushions and I cannot seem to get thru to them. This sofa was very expensive and I would like some help please.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Purchased Queen aerobed about 7 years ago. Bed will no longer hold air or blow up. No 800#, only can contact them via email. Can't by parts or get service through them, you must go back to store where you bought product from. Never had a company that had no parts or service through them. I explained the company I bought sofa from went out of business, they said, "Find another company that sells our product." Did you ever get such a runaround from a company. Terrible company, do not deal with this company.
We bought 2 chairs only 3 years ago. The mechanism is not working properly on one. The springs are poking through on the back of one and the seat cushion is worn on one. England will only cover the mechanism and the seat cushion - NO labor. We paid over $800 each for these chairs. We do not have pets or children - only the two of us. The chairs are not abused. Very, very disappointed in having to pay MORE for these chairs.
We purchased a sectional from a local store in Wisconsin. From day one the cushions never fit together properly. They have huge gaps in between them and are really loose...in other words, they do not fit together nice and tight. They also move around all over the place and you have to constantly adjust them. We have had them replaced three times and the fourth time, the sectional was sent back to the manufacturer in Tennessee to have repaired. They did NOTHING to remedy the situation and only put new casings in the cushions, nothing else. Why take the whole sectional back then if all you are going to do is replace the casings in the cushions. Very disappointed as this was custom made and we are getting nowhere. Stay clear from ordering from this company!
I bought an England Furniture sectional 5 months ago and it already looks worn. Cushions are not holding its shape. The cuddler seat cushion is sinking. Fabric balling up. I have contacted the place we purchased it from. So far nothing has happened to resolve. I have provided pictures and they agree there is a major issue. We will see if they will honor their warranty. I will not be purchasing their products again.
I bought an England Furniture Co, recliner in August 2018. The back of the recliner began to bend away from the base until the chair was unusable by Feb 2020. I called the store that sold me the chair. The salesman said "no problem, the chair is warranted. I'll have someone pick it up, we'll get it repaired and get it back to you."
We didn't get the chair back for 6 months. It only took 4 months for the chair to have the exact same problem I had the 1st time. It's a design flaw. I called the store again and asked that the chair be replaced with a chair of equal value, but different design. The salesman agreed, but who knows how long it will take? In the meantime, we're without a much needed chair.
I attempted to contact the mfgr about the issue, but they don't want to hear anything from customers about design flaws, I'm supposed to deal with the guy who sold the chair to me. This is supposed to be a La-Z-Boy company. If it is, La-Z-Boy is going to lose customers. My advice is "Don't buy England Furniture Co. furniture. It's junk."
Not only do I own pieces of England myself, my parents own England, and my grandparents own England! I sell furniture full time and this is hands down my favorite product to show. Most reviews I see here people are having issues with the store they got it from being unwilling to help. When I call my England rep on the rare occasion we ever have an issue, it’s resolved very very quickly. I have the 1435RLS Monroe all leather sofa and it’s BEAUTIFUL! I chose a deep gray color and paired it with the 3C00-69 Jakson swivel chair in a patterned fabric. These items came quickly and they’re so well made! I bought this set out of all of the options we have in my store because I expect this furniture to last me for a very very long time. Thank you to my rep Garrett for giving me the ability to be proud of this product.
If anyone tells you that England Furniture is good quality, RUN! My husband and I purchased a sofa, loveseat & chair (custom order) last November. When it came in it was beautiful. Approximately 3 months later it looked like a 10 year old set - fabric was pilling & stretched so there were wrinkles all the time on the back of the chair & the sofa - it is just the two of us in our home so it is not due to overuse. When I contacted the store where I purchased it the first time - I was told that they would be in touch - due to Covid nothing was happening & I understood.
However when I stopped at the store in May, they had no record of my issue so we started from scratch, photos and everything - finally in November of this year a rep came to my home to take a report. When I called the store to find out how they would fix this issue now that they knew the furniture did have issues - I was told "we are ordering replacement parts". I lost it and said, "What are you talking about? This is a quality and construction issue." The response was ENGLAND doesn't refund - they repair. Disgusted as this policy was never relayed to me until I started calling and asking for them to make it right. Run very fast!!
I purchased a Monroe sofa and love seat from Moore’s furniture in Limerick Pa. The cushions on both pieces are too tight. When you sit on one section all the other cushions pop up. I reported to the store and after their repair person took pictures and agreed there is a problem he gave it to a woman named Tressy. She called me today and basically said that England Furniture says it’s not a manufacturing error and that a lot of their sofas do that. Really!! I am so angry that they basically will not do anything about it.So I basically am stuck with the furniture!!
England Furniture Company Information
- Company Name:
- England Furniture
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.