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England Furniture
Overall Satisfaction Rating
1.38/5
  • 5 stars
    1
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    3
  • 1 stars
    19
Based on 24 reviews that contain star ratingsSHOW RATING DISTRIBUTION
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    England Furniture

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    Last updated: April 13, 2018

    25 England Furniture Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: April 13, 2018

    After spending over 1500.00 for a England sofa, I am EXTREMELY upset about the quality of the fabric. It is only 4 months old and it looks like it is years and years old. I wish I had read reviews about this company before making this purchase. I would have been much better off going to Big Lots got a 300.00 sofa -- it would be looking better than the poor quality England sofa, which I have now. If you are looking for a sofa which you will LOVE for years to come, please DO NOT buy from England Furniture.

    2 people found this review helpful
    Verified Reviewer
    Original review: March 22, 2018

    I purchased the Lynette Sectional 6200AL-SECT which is all leather in March of 2015. England's warranty is for one year no matter the fabric. In 2017, the seat cushions started ripping at the seams. Definitely, a manufacturer defect. This is under standard use by two adults. I contacted the England and after 3 months of poor customer service (no one in the office, no one available for escalation, limited responses by email) I learned that England would not assist at all in repair of the cushions. When you purchase an all leather sectional the expectation is that it will last longer than two and half years. If it doesn't you expect the company to reputable enough to recognize the design flaw and correct the mistake. I will not purchase from England again. Poor purchase, poor warranty, poor customer service.

    3 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: March 13, 2018

    I love my 82-50 so much. Love the comfort and that the conscious are wearing so well! The Springs really help with them keeping their shape! I love England even more than my La-Z-Boy and now can't wait to redo the basement with some of their furniture as well!

    8 people found this review helpful
    Verified Reviewer
    Original review: March 11, 2018

    Our sofa has a 7 year warranty. It was purchased four years ago from Oak Factory Furniture in Nicholasville, KY. In the past four years we have had to have the recliner pulls replaced five times. They both need replacing again! I called the retail dealer just after Christmas 2017 and was told they would get the parts ordered and get their repairman out to fix the problem. A month passed and I called again to be told the wrong parts had come in. I waited another two weeks and called again, only to be told the wrong parts had again come in.

    I called again two weeks later and was told the parts were with the repairman but he needed $75.00 to make the repairs. This was the first time a charge had been mentioned to me. I told the representative to just mail the parts and we would install them ourselves. This was on March 2, 2018. Today is March 10, 2018 and the parts are still not here. The customer service for this retail business is very poor to say the least. I paid $2500 for the sofa and expected better quality, especially since I was told the manufacturer was part of La-Z-Boy Industries. I will never buy from this retailer again and probably not from England Furniture.

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    5 people found this review helpful
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    Verified Reviewer
    Original review: Feb. 22, 2018

    I purchased an England recliner Model 410 and a chair with ottoman Model 4354. Based my purchase off of the showroom models. Do not special order any piece of their furniture! If you proceed with a purchase - purchase only what you can sit on in the showroom. My experience - showroom and special order are drastically different. This company has significant quality issues. Take the time to read the reviews. I didn't, I made the mistake of associating the name of a long standing local furniture store with the quality of the brands they sell. Dealers who sell England are not doing their due diligence and are just as culpable as the company in ripping you off. No it is not the same quality as La-Z-Boy, they were just purchased by La-Z-Boy. Their recliner is downright dangerous as it can trap you in a reclined position and you run the risk of face planting trying to get out.

    The recliner I received has a seat cushion that has the tilt of a desk chair - pitching you forward and not the tilt of a comfort chair that pitches you back. Even if you don't use the recline feature - you are constantly having to push yourself back into the seat of the chair because of that tilt. The dealer I made my purchase from told me that I have to break the chair in to get the tilt to change. We moved the recliner to the basement to avoid breaking a bone and after sitting 3 months with 8 bags of rock salt on it to break it in - the tilt has only change one half inch. The other problem - with the wrong tilt your arms never touch the armrest until you reach your wrist. Uncomfortable all the way around. The chair I ordered with the ottoman - the chair cushion towers 3 inches about the ottoman. Check chair ergonomics - they should be the same.

    The wrong tilt on the recliner and the too high cushion on the one chair - I think are England's way of trying to hide the fact that they are cutting corners on batting and foam quality in seats and cushions. When we sit in the 4354 chair - we roll into a gap along the arm - England uses a "scrap" strap to hook the last spring on each side to the frame. According to them the location doesn't matter - so they won't repair under warranty to line them up. I have one side with a strap in the middle and one with a strap in the front.

    The side with the strap in the front rolls us into the arm on that side. The coil springs they brag so much about - one is installed at an angle, it is crooked. They say that is within their standards - again straightening it is not covered under warranty. Obviously their standards are questionable. I paid $2,000 for these two chairs 6 months ago and just tossed them into a dumpster. This company and any dealer who sells it is stealing the comfort of your room from you.

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    11 people found this review helpful
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    Verified Reviewer
    Original review: Jan. 8, 2018

    Do not waste your money, my sectional is 1 1/2 yrs old and it's ready to go to the landfill, what a waste of money. I ordered it in April of 2016, received it June 2016. Ordered upgraded coils support, extended warranty, fabric protection. The connectors to attach together have broken so it separates, the cushions are saggy, just 2 adults using sofa. Cushions on top of sofa are saggy as well. Seams have ripped. Had a repair guy come to do warranty work, only to call again for the same seam 6 months later. $3100.00 wasted. Never have I ever spent this much money for a sofa. Thought I was buying a name brand product.

    25 people found this review helpful
    Verified Reviewer
    Original review: Dec. 26, 2017

    Oh this is GARBAGE. Run far as you can. Do not buy. I bought my daughter a couch, first it came completely wrong size, second it STINKS. Her entire house stinks of chemicals. I am going to have an air quality test done. I bought a mattress from them. Just opened it to put in front bedroom and IT STINKS. Same chemical smell. We've had windows open, fan on and NO HEAT for days trying to get rid of the smell. This is garbage. Save yourself time and aggravation, go to a real furniture store. I purchased my furniture from Showman Furniture in Waldorf, MD.

    18 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Nov. 25, 2017

    I placed a special order with my local furniture store and was told it would take up to 8 weeks to receive my furniture. I received my furniture in a little over 2 1/2 weeks and it was not to my satisfaction!!! The legs to both chairs were chipped and debris under the cushions. The cushion to the sofa was not sewn completely together which left a hole. Pillows to the sofa still has thread hanging from them. There was a staple sticking out from under the sofa and I cut my hand. This was clearly a rush job!!! Not a happy customer!!! Will never buy from England again!!!

    15 people found this review helpful
    Verified Reviewer
    Original review: July 26, 2017

    We purchased 2 power recliners and a love seat from Colder's in Delafield WI a few weeks ago. The recliners were obviously done by an inept furniture construction person. The padding in one of the recliners has gone flat in the seat and upper cushion. Under the recliner, the material was not stapled properly, too short and was beginning to shred. It is as if the person was hung over from the night before. Staples were plastered all in one spot and not in others where they should be. The store sent a technician and he fixed the bottom of the one chair, and now they are sending someone about the other with the deflated padding. Needless to say, we are very unhappy with this, having purchased furniture in the past that never, never had problems such as these. I have to say the store is being very helpful and trying to remedy this, so it is the furniture co. England, that we are after to take care of it.

    30 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: June 15, 2017

    My priority in seating is a highly supportive back. Even if I had ordered an upgrade to spring cushions (which I did not know I had to) the underlying support base sinks so low there is a 5-6" gap between cushion and back, unlike the display model. I bought the England product because of their on-line video bragging about how an extra heavy wire and creates more support. Not true!

    41 people found this review helpful
    Original review: June 11, 2017

    I purchased two very nice England recliners with the expectation that I would love them. They are very comfortable but when you are reclined it is very difficult to put the foot rest down. There is no reason a person should have to struggle to get out of a recliner. My husband and I both have difficulty so I know it's not a matter of gender. I would highly recommend England not sell these recliners anymore until they fix the recliner and make it easier to get out of.

    26 people found this review helpful
    Verified Reviewer
    Original review: May 29, 2017

    If you're looking for a good sectional, DO NOT buy England Furniture sectionals. Their sofas are absolute garbage, especially for their relatively high expense. I've had one of their Oakland sectionals for slightly over five years, paid $2800 for it and already have had to have all the foam in every seating surface replaced. The sections are a monumental pain to connect to each other. But most importantly, you will find this unit is billed as all leather at most retailers, or they conspicuously don't mention that there's any vinyl and certainly it's 3/4's vinyl, something I didn't find out until three years in. The vinyl surfaces have an atrocious one-year warranty and will crack no matter how meticulous you are in caring for them.

    I will never buy another piece of England Furniture after this terrible experience, nor La-Z-Boy, given their quality is just as bad from what I've heard from everyone I know who's bought their sad excuse for furniture. I've had better luck with el-cheapo $500 pieces of furniture than this heap. The final straw was one of the top seating surfaces ripping off the frame while trying to reconnect one of the sections.

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    28 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 21, 2017

    I purchased an England recliner from Furniture Mart in SxFalls SD with Guardian protection and the chair material is failing. We have contacted Furniture Mart and they have contacted England about the issue. They have admitted problems the material used and no longer use it. The Guardian Ins. coverage we purchased doesn't cover the issue... Very dissatisfied and will never go back to Furniture Mart in SxFalls SD or purchase another piece of England Furniture.

    29 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 10, 2017

    In September of 2016, I purchased a living room set from a local dealer. I received furniture approximately 3 weeks later. After several months I noticed that small fibers started poking out from under the fabric on all 3 pieces (sofa, loveseat, ottoman). Also a small slit appeared on the side of the ottoman. I called England Furniture and spoke with a customer service rep. and explained the problem. He asked if I had contacted the dealer. I told him no and so after we spoke I called the dealer. They told me to take pictures which they forwarded to the company. I was then told to vacuum the furniture. These fibers won't come out by vacuuming. You have to manually pull them out. I asked for someone to come to my home to see the problem because taking pictures with a cell phone does not fully show what's wrong. So far I have not gotten a response.

    34 people found this review helpful
    Verified Reviewer
    Original review: April 13, 2017

    We purchased an England loveseat and couch from Furniture and Appliance Mart in Madison. Upon delivery, we were immediately dissatisfied with the quality of the furniture. The material on the backs and seats was very loose. If you sat on it you had to try to smooth out the wrinkles in the seats, arms. etc. It was like the fabric was not pulled tight enough when it was made. Even the back of the loveseat which is exposed to the room has dents and waves in the material where it is so loose you can even see the frame on the ends. The retailer has sent a service man out 3 times, has shipped me new foam cushion inserts/seat pads which are just as bad as the original. I can't get at the back of the loveseat to try to smooth out the dents as it is not open underneath. The set is 10 months old and looks 40 years old!! DON'T BUY ENGLAND FURNITURE!!

    40 people found this review helpful
    Verified Reviewer
    Original review: April 2, 2017

    We purchased a large sectional couch from Colder's in Delafield WI. Within days the cushions began to sag and display unsightly wrinkles. The cushions were replaced within months of the purchase. The fabric still shows unsightly wrinkles and has now started to pill. We are told the pilling is not covered (keep in mind the pilling started immediately after the couch was utilized) and that the wrinkles are "comfort wrinkles". Obviously Colder's doesn't know the product they are selling. The display model, which did not show any wrinkles, etc, should bear a sign warning that the couch will sag, pill, and display "comfort wrinkles" within weeks of use. Our new couch looks older and more worn that the 10 year old couch we had just replaced. COMPLETELY DISGUSTED. BUYER BEWARE!

    34 people found this review helpful
    Original review: March 20, 2017

    Three years ago, we purchased a brown leather sectional from Old Brick Furniture in Albany NY. We have been satisfied until recently; the armless chair which connects to an armless recliner, has lost its threading and can no longer hold the pieces together. The sofa has had less than average usage as it is only used six months a year. We paid $4000 for this sofa and fully expected quality which would last longer than three years. Sorry to say, we will not purchase furniture from your company in the future.

    33 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Jan. 16, 2017

    We purchased England (brand) Furniture approximately 6 months ago. We are very disappointed and dissatisfied! Within 2 months the cushions were misshapen and collapsing. This occurred with very little use. It's obvious now, that the fabric we chose is not suitable for living room furniture. We have no pets and 4 people in the family that are all responsible adults. It hasn't been misused or abused in any way. There's a chair that is very rarely used. The difference between the cushions of that chair and the sofa is very apparent!

    The store we purchased this furniture from either doesn't know the difference in fabrics or didn't inform us. The upholstery with this fabric is terrible. So, it's either the workmanship or the fabric. I suspect both. I wouldn't recommend this manufacturer. One of the selling points is the fact that they use hardwood in their frames, as opposed to plywood or particle board. But that makes no difference if the upholstery, workmanship, and resiliency of the cushions are all inferior!

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    51 people found this review helpful
    Verified Reviewer
    Original review: Aug. 28, 2016

    We purchased an England power recliner in Feb. 2016 which we received in March 2016. The upholstery is fading. When I contacted England directly I was told I needed to go through the place of purchase. This took two weeks for someone there to actually send the pictures I had e-mailed as per their request to England. I was told "Nothing can be done. This is normal wear." I would have expected for the price that I paid, that the fabric used on this recliner would have taken much longer than six months to discolor from "normal wear." Also know that only one adult ever sits in this chair and it is not in direct sunlight. I would not recommend this company or any of their products.

    68 people found this review helpful
    Verified Reviewer
    Original review: May 17, 2016

    We purchased a Jaden 2265 sofa made by England Furniture in January of 2012. The sofa cushions have a fabric top, and vinyl sides and bottom. The vinyl on the front sides of the 3 cushions started to crack and flake off after a couple of years. I looked up the warranty, and it offers a 10-year warranty on the cushions. I emailed the company and was told by a representative that this falls under the 1 year upholstery warranty and that I should contact the dealer to see if there are replacement parts available. They offered absolutely no help in this matter. I replied that I was not going to pay to replace it with something that will fail in another couple of years. Very disappointed in the sofa and the reply from the company.

    We like the sofa otherwise, but there is something obviously wrong with the vinyl part of the cushion. The cushions cannot be turned around due to the "wildlife" pattern on the top fabric of the cushion. I will not purchase anything from this company again and would caution anyone else from purchasing their products based on their lack of quality and unwillingness to help out on this problem.

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    80 people found this review helpful
    Original review: April 21, 2016

    My husband and I purchased a sectional sofa from Blocker's Furniture just over 3 years ago. We were very careful selecting our sofa because we wanted furniture that would be durable as well as beautiful. After $3,000 dollars and 3 years, the fabric on one of the 7 sectionals starting to shred and peel. We went through the furniture store which contacted England who promptly refused to replace the fabric on only one of the 7 pieces stating that we must have damaged it somehow and it is out of warranty after 1 year. It is a section of the couch that is barely used. The frame is also separating from the arm of the couch. In choosing to accept the issues, we asked for the cost of replacement for these two items and we are told that they no longer manufacture this sectional and would not be able to replace either piece.

    Please note that after we bought the sofa, we went online to review how to care for the furniture and discovered the numerous complaints about the quality and the flat out refusal of the company to handle their quality issues. We were certainly praying that we would not have any issues with the set...but realistically the number of complaints were consistent and overwhelming. We work hard for our money and this purchase was a HUGE mistake on our part. England Furniture needs to get their Quality Department in order or listen to them. So instead of Buyer Beware!...Please Buyer...Just Don't!

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    81 people found this review helpful
    Verified Reviewer
    Original review: Dec. 8, 2015

    We purchased a sectional from them to fit our living room. After a few years the leather started cracking and coming off. We ordered a new set of covers from the factory and replaced ourselves. Now another set of covers is coming apart. It appears that both sets are going to do the same. We are now in search of another company to purchase 2 more units. 3000.00 wasted.

    75 people found this review helpful
    Verified Reviewer
    Original review: July 12, 2015

    Less than ten years ago my husband and I bought a Living Room set that included a sofa, love seat, chair and ottoman. We not only loved the color but also the style and the design. What I liked most was the sturdy back built into each piece that made each piece very comfortable. We truly believed it was a quality set. Over the years the cushions and the backs stayed as plump and new looking as the day we bought them but the armrests on all six arms caved in. When we rest out arms on the armrests, our arms are directly on the fabric and wood.

    I believe that England which is a La-Z- Boy Company used very defective material to pad the armrests. We called the furniture gallery where we bought the set and they no longer have us on file. I mistakenly believed that our furniture would last at least ten years since we took very good care of it. The quality that I thought England had is not there. I would never buy this brand of furniture again. We didn't plan on buying new furniture just yet but we have to. I'm very particular about things and I'm very embarrassed when my company sits on our furniture. I am going to include photos in a day or two.

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    97 people found this review helpful
    Verified Reviewer
    Original review: April 30, 2015

    We ordered an England Furniture (owned by La-Z-Boy) 3 piece leather sectional and received it damaged that we ordered from a local furniture company. We contacted our furniture company and England Furniture both and they have not done anything to make it right. England Furniture's leather is awful to begin with because it has a lot of raised lines, visible stretch marks, etc but we received the chaise section's frame had spot that was white, chaise cushion had a small area that had leather missing and a faded line across the chaise cushion from one side to the other.

    The center corner top cushions had folds in the leather and one permanent crease I was told by EF customer service on phone to use my hand to wipe it out. And the center corner section's seat cushion had a lot of the raised lines on it that are all throughout the leather but it had way too many. We reported to BBB England Furniture but was contacted by email that they are not members of the BBB. That should tell you something right there.

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    74 people found this review helpful
    Original review: March 9, 2010

    I purchased an England Furniture Sofa on Dec 19th. Already, the fabric on the cushions is splitting in several places. Obviously, the fabric is really poor (although it seems okay in the store). Now, we are stuck in a cycle of replacing cushions over and over again. The attached back cushions are also starting to have issues. I wish I would have done some research before I bought this. I relied on it being part of Lazyboy.

    England Furniture does not list contact information (phone) on their website. I did some research and got a phone number 423 and have left messages with Bill W. (I believe that this is a dummy voice mailbox that no one ever listens to, at least no one calls back). It appears that there is a history of this company selling poor quality products. Hopefully, posting this will help someone else making the same mistake I made. I bought a sofa that is falling apart after two months.

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    128 people found this review helpful

    England Furniture Company Information

    Company Name:
    England Furniture
    Website:
    www.englandfurniture.com

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