England Furniture Reviews

I purchased 2 recliner chairs & a recliner sofa 3 years ago from Lake Effect Furniture in Buffalo. Both my chairs had a plastic glider mechanism part break, and the company is claiming this part is a “motor”, not a glider or recliner mechanism, so it only has one year warranty instead of 5. Take a look at the pictures & you tell me if this is a motor! Terrible customer service, cheap plastic part that is critical to the recliner functionality. Design your products better, stand behind them better, or get out of the business. I just want the parts covered per the warranty and I will install myself.

I purchased an England couch and loveseat from a local furniture store. Although I liked the fabric I picked out, after a few months the arms and the seat cushions were very worn and the fabric seemed crushed. Everyone who entered my home saw this and mentioned it it, I contacted the store I purchased it from. He was nice enough to pick it up and send it back to England Furniture in Tennessee. After weeks of them looking at my couch they deemed it normal wear and tear.

We recently purchased England Furniture for our new Home. We ordered a sofa with a chaise on one end, and a recliner in the other. Also a love seat with two recliners. Sadly, I have nothing good to say about this set. The recliners do not open, and once you lift them open, by hand, you can not get them to lock down with your feet when getting up. We have contacted the dealer we purchased from, and are waiting for service. Afraid my monies just went out the window!

We purchased a custom made couch 2 years ago. The recliner piece to open the recliner is plastic. It broke and popped off as well as screws falling out a few weeks ago. We’ve been trying to go through the vendor to get this repaired with no luck. The other reason for the 1 star is the cushion have not held up. They are flat, and look awful. I have flipped and rotated the paddings as suggested on the website, but now they all look pitiful. Overall, very disappointed in the quality. Did not expect to be purchasing a new couch so soon. And we can’t even sell this one because it looks awful and is broken.

We purchased an England sectional as the salesman said that their quality was worth the extra money compared to the other brand we were considering. Well, our fabric has piling that is widespread on the sofa surface (even where there is no friction). England told us that is not a “manufacturing defect” and won’t do anything to correct/fix it. Suggested we use a sweater shaver (keep in mind this is on the entire sofa surface). So now we are stuck with a $4000 brand new sofa that looks like it’s at least over 10 years old. Don’t waste your money, find a different brand.

The fit and finish of this is really low quality, and we paid $2,300 for this. The Ashley we also bought is better upholstery and finish. Strings are hanging out, back cushions are lumpy, blue pillows were sown on edges with white thread.

We purchased a sectional and footstool by England 3 months ago. We have no pets. The sofa is pilling so bad, everyone that visits comments how bad it looks. Horrible, don’t buy England. Their warranty does not cover it!!

England Furniture had the nerve to offer me a $1000 credit to purchase a new living room after mine last me 4 years and paying $6000. Are they crazy? Do they think I would put another $5000 in to buy a new set? Thanks for the offer but you know what you can do with your $1000. Are you a joke?

We purchased the 3 piece Rosalie sectional in gemstone. Was worried about such a light colour with dogs but this fabric cleans up with a damp cloth and light wipe. There is nothing that I would change. (Well maybe the weight, all that real hardwood is heavy) The abundance of accent pillows is great and the whole sectional is so comfortable. Quite pricey to get in Canada Custom made but we have a piece to last our family a lifetime. Thank you England Furniture for the care you put into our purchase.

Loved the England sectional style but the workmanship was shameful. Seams coming apart, weird lumps, uneven cushions, corner where sides met looks like it had been sewn by a child. When I complained, the well-known established furniture store in our area agreed that it was awful and said they had just made the decision to stop ordering custom furniture from England. Too many problems. Luckily they are taking it back and I'm purchasing a sofa made by Flexsteel.