Neptune Society of Northern California

At a time when my grief was never more than a thought away, a condition that continues today, the people at the Neptune Society in Belmont allowed me to carry out my loved one's wishes by handling my case with clarity, efficiency, and respect. All services and options were presented quickly without pushy sales pitches for things that were not wanted. Pricing was straightforward and did not vary from established rates. Because there were no glitches or misunderstandings, the cremated remains and death certificates were given to me in half the time originally estimated. The clean, professional process had the benefit of not adding extra stress to a terrible time for me. This was the second time I used the Neptune Society of Belmont for a deceased member of my family. Although others may differ on such a highly personal matter, for me the treatment has been just right.

We decided to make decisive plans regarding our passings after the recent passing of a loved one. Neptune Society offered an informational discussion over lunch at Lalo's in Mt. Shasta, CA. which is one of our favorites. Dan, a former hospital employee was both interesting and informative. He answered all of our questions as well as others' questions. There was an incentive to sign up at the session and have paper signing within 48 hours. We made an appointment with Dan to come to our home. Our many questions were answered. The timeline to receive materials in the mail and even what happens when out of the country was fully explained. Documents were signed via his tablet and we were reassured. The biggest joy is knowing that our final wishes are now in effect!

I signed up for this service so my loved ones don't have to worry about anything when I pass. I thought it odd that my contract was separated onto subcontracts, but the cost was the same so I didn't say anything. However, I would liked to have had a choice about getting the remembrance box because it's not something my family would use. Then I get a newspaper clipping from a relative about how the Neptune Society wasn't putting the entire amount into a trust. Now I'm worried that in 20 or 30 years when I will need this service, it won't be funded enough. Not something you want to worry about.

From the moment I stepped inside, these people were wonderful. My service provider was deeply caring, authentic, effective and able to hear my needs clearly and respond appropriately. My husband had died two days prior, dying in his sleep with no warning at all. He left no plans for his death. Needless to say, my shock and grief left me nearly nonfunctional. My Neptune agent gently, kindly guided me, and what might have been an overwhelming meeting turned out to be comforting, grounding, and healing in its way. This was a perfect experience.

Dan ** did an outstanding job at presenting the Society's offerings at the event that I attended. He included his own personal experience as well as quoting various statistics that were relevant and using the Power Point slides. When he stopped by at my house later, he was courteous and efficient. All the materials that he described arrived in a timely manner, and my peace of mind at having made these arrangements in advance is well worth the cost.

Quick response and accurate intake. Answered our questions easily and in a very friendly manner. Handled everything over the phone and email. Sent us copies of the completely signed contracts. Products arrived faster than expected. Received cards and feel protected and complete.

I appreciate the thoroughness of the Neptune Society's representative that I met with. She explained their services clearly and detailed the available options for payment. I also appreciate the reasonable cost and payment plans for the services they provide. My family is appreciative that I have made arrangements ahead of time. Death is a challenging topic to discuss and the representative was supportive, helpful and understanding and did not try to pressure me into something more than I could afford.

I wanted your service, however was displeased with the performance of the salesman who represented you. He seem confused with what I wanted. It is my own fault for not reading the contract, but I purchase more than I wanted.

While in the ER with my mom and hearing her diagnosis of Peritoneal Cancer and after the shock, the very first thought I had was "thank goodness mom has Neptune". Took off so much stress making it possible to focus on being with her. 5 months later, they came to get her and then allowed for us to get simply wonderful pieces to have her with us forever. Can never say enough how wonderful the Neptune Society is.

We are part of Neptune Society. Our son was not. We asked them to take care of son that had passed. Even though the covid 19 panic was happening. We were using email and phone to get things taken care of. John and his office people were great. Everything was taken care of with minimum problems in spite of the stay at home order and keeping your distance. I highly recommend them.