Neptune Society of Northern California

These ghouls are distasteful, and rude, their Tempe branch is sending out surveys asking personal questions, also sending brochures, once they sent a form to fill out and wanted a cremation date, this is disgusting and ghoulish behavior, I want them to leave me alone, I called them three times already letting them know not to send anymore garbage in the mail, they also call and harass, and leave no message. This ghoulish and disgusting harassment on their part, they need to stop.

When I originally signed up with the Neptune Society, I was understanding that my payments were to be automatically taken out of my checking account. Then, last year I was informed that my contract had been deactivated due to lack of payment. I received a notice from the Neptune Society dated July 17, 2022 telling me that my "contract has been inactivated". I have notes on that letter where I've written down five phone numbers all of which I've called, and all gave me another number to call. The last call said they'd get back to me....Nothing was the response.

Quick response and accurate intake. Answered our questions easily and in a very friendly manner. Handled everything over the phone and email. Sent us copies of the completely signed contracts. Products arrived faster than expected. Received cards and feel protected and complete.

I appreciate the thoroughness of the Neptune Society's representative that I met with. She explained their services clearly and detailed the available options for payment. I also appreciate the reasonable cost and payment plans for the services they provide. My family is appreciative that I have made arrangements ahead of time. Death is a challenging topic to discuss and the representative was supportive, helpful and understanding and did not try to pressure me into something more than I could afford.

I wanted your service, however was displeased with the performance of the salesman who represented you. He seem confused with what I wanted. It is my own fault for not reading the contract, but I purchase more than I wanted.

While in the ER with my mom and hearing her diagnosis of Peritoneal Cancer and after the shock, the very first thought I had was "thank goodness mom has Neptune". Took off so much stress making it possible to focus on being with her. 5 months later, they came to get her and then allowed for us to get simply wonderful pieces to have her with us forever. Can never say enough how wonderful the Neptune Society is.

We are part of Neptune Society. Our son was not. We asked them to take care of son that had passed. Even though the covid 19 panic was happening. We were using email and phone to get things taken care of. John and his office people were great. Everything was taken care of with minimum problems in spite of the stay at home order and keeping your distance. I highly recommend them.

I recently purchased the $3,100.00 Cremation package on the Monthly payment plan through Jason ** in Sacramento Ca. I was very pleased with his service and manner in which it was presented. Has provided me with much peace of mind knowing that my daughter will be able to take care of my final arrangements with little to no worries or difficulties. Thank you.

Everyone at Neptune Society that handled my mother’s remains, from those that picked her up to the person who gave her back to me, was sensitive, caring and very professional. I would certainly choose them again and am glad my mom chose them to handle her final affairs. Thank you.

The information provided by Deede ** and assistance in completion for our plan was excellent. She made it so very simple and understandable as to what your organization would provide. She also informed me about all the the US government would provide under my VA benefits.