Neptune Society of Northern California

I first contacted Neptune Society while my wife was in hospice care to ensure everything would be preset in the event of my wife's death. The Castro Valley location was extremely helpful and considerate. Another issued resolved and less to worry about. Upon my wife's death, the arrival of the funerary team to transport my wife was timely, compassionate and in my limited experience, very professional. Following up with statements, obligatory paperwork, etc was very straightforward and any questions answered with clarity. Overall, my experience has been one of great satisfaction considering the arrangements both legal and those of family considerations that were undertaken and resolved.

At a time when my grief was never more than a thought away, a condition that continues today, the people at the Neptune Society in Belmont allowed me to carry out my loved one's wishes by handling my case with clarity, efficiency, and respect. All services and options were presented quickly without pushy sales pitches for things that were not wanted. Pricing was straightforward and did not vary from established rates. Because there were no glitches or misunderstandings, the cremated remains and death certificates were given to me in half the time originally estimated. The clean, professional process had the benefit of not adding extra stress to a terrible time for me. This was the second time I used the Neptune Society of Belmont for a deceased member of my family. Although others may differ on such a highly personal matter, for me the treatment has been just right.

I have had previous experience with the Neptune Society as my mother and father both had plans through it. When my parents passed away the Neptune Society was there immediately to walk me through the steps that needed to be taken and to make sure everything went smoothly. Recently I met with a representative to purchase my own plan. I explained what I wanted and my plan was set up without any attempt on his part to try to sell me anything other than what I had requested. I am very impressed with the quality of the Society's services and their commitment to making sure members receive what they have requested.

We decided to make decisive plans regarding our passings after the recent passing of a loved one. Neptune Society offered an informational discussion over lunch at Lalo's in Mt. Shasta, CA. which is one of our favorites. Dan, a former hospital employee was both interesting and informative. He answered all of our questions as well as others' questions. There was an incentive to sign up at the session and have paper signing within 48 hours. We made an appointment with Dan to come to our home. Our many questions were answered. The timeline to receive materials in the mail and even what happens when out of the country was fully explained. Documents were signed via his tablet and we were reassured. The biggest joy is knowing that our final wishes are now in effect!

I signed up for this service so my loved ones don't have to worry about anything when I pass. I thought it odd that my contract was separated onto subcontracts, but the cost was the same so I didn't say anything. However, I would liked to have had a choice about getting the remembrance box because it's not something my family would use. Then I get a newspaper clipping from a relative about how the Neptune Society wasn't putting the entire amount into a trust. Now I'm worried that in 20 or 30 years when I will need this service, it won't be funded enough. Not something you want to worry about.

Quick response and accurate intake. Answered our questions easily and in a very friendly manner. Handled everything over the phone and email. Sent us copies of the completely signed contracts. Products arrived faster than expected. Received cards and feel protected and complete.

I appreciate the thoroughness of the Neptune Society's representative that I met with. She explained their services clearly and detailed the available options for payment. I also appreciate the reasonable cost and payment plans for the services they provide. My family is appreciative that I have made arrangements ahead of time. Death is a challenging topic to discuss and the representative was supportive, helpful and understanding and did not try to pressure me into something more than I could afford.

I wanted your service, however was displeased with the performance of the salesman who represented you. He seem confused with what I wanted. It is my own fault for not reading the contract, but I purchase more than I wanted.

While in the ER with my mom and hearing her diagnosis of Peritoneal Cancer and after the shock, the very first thought I had was "thank goodness mom has Neptune". Took off so much stress making it possible to focus on being with her. 5 months later, they came to get her and then allowed for us to get simply wonderful pieces to have her with us forever. Can never say enough how wonderful the Neptune Society is.

We are part of Neptune Society. Our son was not. We asked them to take care of son that had passed. Even though the covid 19 panic was happening. We were using email and phone to get things taken care of. John and his office people were great. Everything was taken care of with minimum problems in spite of the stay at home order and keeping your distance. I highly recommend them.