Neptune Society of Northern California

At a time when my grief was never more than a thought away, a condition that continues today, the people at the Neptune Society in Belmont allowed me to carry out my loved one's wishes by handling my case with clarity, efficiency, and respect. All services and options were presented quickly without pushy sales pitches for things that were not wanted. Pricing was straightforward and did not vary from established rates. Because there were no glitches or misunderstandings, the cremated remains and death certificates were given to me in half the time originally estimated. The clean, professional process had the benefit of not adding extra stress to a terrible time for me. This was the second time I used the Neptune Society of Belmont for a deceased member of my family. Although others may differ on such a highly personal matter, for me the treatment has been just right.

From the moment I stepped inside, these people were wonderful. My service provider was deeply caring, authentic, effective and able to hear my needs clearly and respond appropriately. My husband had died two days prior, dying in his sleep with no warning at all. He left no plans for his death. Needless to say, my shock and grief left me nearly nonfunctional. My Neptune agent gently, kindly guided me, and what might have been an overwhelming meeting turned out to be comforting, grounding, and healing in its way. This was a perfect experience.

Dan ** did an outstanding job at presenting the Society's offerings at the event that I attended. He included his own personal experience as well as quoting various statistics that were relevant and using the Power Point slides. When he stopped by at my house later, he was courteous and efficient. All the materials that he described arrived in a timely manner, and my peace of mind at having made these arrangements in advance is well worth the cost.

We had a pre-planned service with another agency which didn’t make us feel comfortable, and a hospice referred Neptune Society of Northern California. We called Neptune last minute, and then Neptune got our funds back from the other agency. The people at Neptune were fantastic. They handled things from A to Z and they were really thoughtful during the whole process. Kelly, from the moment we placed a call to the very end, was caring, organized, detailed and helpful.

I was lost after the passing of Ricky whom I cared for and the staff at Neptune from the start at 4am were compassionate, respectful, gentle and patient and so helpful to me. Since I am low income they even helped find ways to lower the cost. They took care of me and my family at this stage of the circle of life. I recommend them all the way. Thank you Neptune's staff in Stockton for all you do. God will bless you all.

I am still waiting to be refunded two $99 charges which I was charged twice when I inquired online about purchasing a plan. I never signed a contract online. I met with a rep and paid in full and told I would be refunded the charges.

My husband and I really liked the man who introduced us to Neptune, but also my in laws did it and it worked out great for us. When they passed we didn't have to do much. My oldest brother has it also.

I first contacted Neptune Society while my wife was in hospice care to ensure everything would be preset in the event of my wife's death. The Castro Valley location was extremely helpful and considerate. Another issued resolved and less to worry about. Upon my wife's death, the arrival of the funerary team to transport my wife was timely, compassionate and in my limited experience, very professional. Following up with statements, obligatory paperwork, etc was very straightforward and any questions answered with clarity. Overall, my experience has been one of great satisfaction considering the arrangements both legal and those of family considerations that were undertaken and resolved.

Good experience with Neptune Society. We wanted a prepaid cremation plan from Neptune Society, attended a luncheon, appt. at their local office with DeDe, signed our contracts. Received our wooden urns and two burl keepsake boxes. We have copied all info to our estate trustee.

I was very pleased with the Neptune Society of Northern California. Talofi was the very gracious, caring, helpful and made herself available anytime to helped me with all of my questions, concerns and arrangements. I was very pleased with the way they answered my questions and concerns. I would highly recommend the Neptune Society of Northern California anytime.