Neptune Society of Northern California

Neptune Society of Northern California

 4.6/5 (80 reviews)

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Overall Rating4.6 out of 5
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About Neptune Society of Northern California

With over 125,000 customers and counting, Neptune Society of Northern California provides both planned and immediate care crematory services 24 hours a day, 7 days a week. Neptune Society of Northern California has several offices throughout the state: Belmont, Castro Valley, Chico, Fairfield, Livermore, Marin County, Oakland, Sacramento, Santa Rosa, Stockton and Walnut Creek; each of which are ready to help you plan you or your loved ones afterlife care.

Neptune Society of Northern California Reviews

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Verified Reviewer
Original review: Feb. 14, 2023

These ghouls are distasteful, and rude, their Tempe branch is sending out surveys asking personal questions, also sending brochures, once they sent a form to fill out and wanted a cremation date, this is disgusting and ghoulish behavior, I want them to leave me alone, I called them three times already letting them know not to send anymore garbage in the mail, they also call and harass, and leave no message. This ghoulish and disgusting harassment on their part, they need to stop.

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Verified Reviewer Verified Buyer
Original review: Feb. 2, 2023

When I originally signed up with the Neptune Society, I was understanding that my payments were to be automatically taken out of my checking account. Then, last year I was informed that my contract had been deactivated due to lack of payment. I received a notice from the Neptune Society dated July 17, 2022 telling me that my "contract has been inactivated". I have notes on that letter where I've written down five phone numbers all of which I've called, and all gave me another number to call. The last call said they'd get back to me....Nothing was the response.

I just recently received another from the Neptune Society dated January 17, 2023 on which I've written another three numbers which I called, and still NOTHING, as in nonresponsive. I want very much to speak with someone who can ACTUALLY respond to my questions. Is this the way my surviving family is going to be treated? I am completely dissatisfied with their treatment of me. I've decided to donate my body to science. They will cremate my body when they're done with it, and give my ashes to my daughters. I'm ready to walk, and get some if not all of what I've paid in returned.

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    Verified Reviewer Verified Buyer
    Original review: April 22, 2020

    Quick response and accurate intake. Answered our questions easily and in a very friendly manner. Handled everything over the phone and email. Sent us copies of the completely signed contracts. Products arrived faster than expected. Received cards and feel protected and complete.

    Neptune Society of Northern California response

    Sandra, we welcome you and are happy to have you as one of our customers. We are also happy to hear that you were satisfied with your purchased services and honored that we were able to help you with your pre-planning. Thank you very much for your feedback and we appreciate your time. If you ever have any questions or concerns, please don't hesitate to reach out or contact the Neptune Society of Northern California at Fairfield, CA office.

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    Verified Reviewer Verified Buyer
    Original review: April 22, 2020

    I appreciate the thoroughness of the Neptune Society's representative that I met with. She explained their services clearly and detailed the available options for payment. I also appreciate the reasonable cost and payment plans for the services they provide. My family is appreciative that I have made arrangements ahead of time. Death is a challenging topic to discuss and the representative was supportive, helpful and understanding and did not try to pressure me into something more than I could afford.

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    Verified Reviewer Verified Buyer
    Original review: April 21, 2020

    I wanted your service, however was displeased with the performance of the salesman who represented you. He seem confused with what I wanted. It is my own fault for not reading the contract, but I purchase more than I wanted.

    Neptune Society of Northern California response

    George, we welcome you and are happy to have you as one of our customers. We are also very sorry that you encountered an inconvenience with the contract mistakes on our behalf. We take full responsibility and we are very sorry that this happened. It is our understanding that our Sales representative did reach back out to you and provided an apology and assistance in regards to your concerns. We are aware that he was able to assist you and that you are satisfied. Thank you very much for your feedback and for bringing this up to our attention. If you ever have any questions or concerns, please don't hesitate to reach out or contact the Neptune Society of Northern California at our Sacramento, CA office.

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    Verified Reviewer Verified Buyer
    Original review: April 21, 2020

    While in the ER with my mom and hearing her diagnosis of Peritoneal Cancer and after the shock, the very first thought I had was "thank goodness mom has Neptune". Took off so much stress making it possible to focus on being with her. 5 months later, they came to get her and then allowed for us to get simply wonderful pieces to have her with us forever. Can never say enough how wonderful the Neptune Society is.

    Neptune Society of Northern California response

    Lisa, please accept our condolences on the passing of your mother. We really appreciate your feedback. Thank you for sharing your experience online. We are honored to hear that you were satisfied with our services and that we were able to help take so much stress off of you and your family during this difficult time.

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    Verified Reviewer Verified Buyer
    Original review: April 19, 2020

    We are part of Neptune Society. Our son was not. We asked them to take care of son that had passed. Even though the covid 19 panic was happening. We were using email and phone to get things taken care of. John and his office people were great. Everything was taken care of with minimum problems in spite of the stay at home order and keeping your distance. I highly recommend them.

    Neptune Society of Northern California response

    Terry, please accept our condolences on the passing of your son. We really appreciate your feedback and on behalf of John and the Sacramento team, we thank you for sharing your experience online. We are honored to hear that you were satisfied with our services and that we were able to help you and your family during this difficult time.

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    Verified Reviewer Verified Buyer
    Original review: April 18, 2020

    I recently purchased the $3,100.00 Cremation package on the Monthly payment plan through Jason ** in Sacramento Ca. I was very pleased with his service and manner in which it was presented. Has provided me with much peace of mind knowing that my daughter will be able to take care of my final arrangements with little to no worries or difficulties. Thank you.

    Neptune Society of Northern California response

    Larry, we welcome you and are happy to have you as one of our customers. We are also happy to hear that you were satisfied with your purchased services and honored that we were able to help you with your pre-planning. On behalf of Jason and the Sacramento team, we would like to thank you very much for your feedback and we appreciate your time. If you ever have any questions or concerns, please don't hesitate to reach out or contact the Neptune Society of Northern California at Sacramento CA office.

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    Verified Reviewer Verified Buyer
    Original review: April 18, 2020

    Everyone at Neptune Society that handled my mother’s remains, from those that picked her up to the person who gave her back to me, was sensitive, caring and very professional. I would certainly choose them again and am glad my mom chose them to handle her final affairs. Thank you.

    Neptune Society of Northern California response

    Laurie, please accept our condolences on the passing of your mother. We really appreciate your feedback. Thank you for sharing your experience online. We are honored to hear that you were satisfied with our sensitive, caring, and very professional services and that we were able to help you during this difficult time.

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    Verified Reviewer Verified Buyer
    Original review: April 18, 2020

    The information provided by Deede ** and assistance in completion for our plan was excellent. She made it so very simple and understandable as to what your organization would provide. She also informed me about all the the US government would provide under my VA benefits.

    Neptune Society of Northern California response

    Carl, we welcome you and are happy to have you as one of our customers. We are also happy to hear that you were satisfied with your purchased services and honored that we were able to help you with your pre-planning. On behalf of Deede and the Fairfield team, we would like to thank you very much for your feedback and we appreciate your time. If you ever have any questions or concerns, please don't hesitate to reach out or contact the Neptune Society of Northern California at Fairfield, CA office.

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    Neptune Society of Northern California author review by David Chandler, Ph.D.

    Offers cremation services to people in California. If there isn’t a regional office near you, then a representative will drive to you so you don’t have to go out of your way. Whether you are planning for yourself or a loved one, they will help you choose the right type of memorial for your situation.

    • Several service options: You can choose everything from a cremation with a visitation and funeral service to a cremation with no service.

    • Several locations: There are locations all across California to serve you. If you aren’t near one, then a representative will make the drive to you to help you with your planning.

    • Free online bereavement program: Mourning a loved one is never easy. Neptune Society of Northern California has a free online bereavement program called 12 Weeks of Peace to help you and your loved ones through the process.

    • Free answer book: Planning a cremation for the first time can be daunting. Sign up for your free answer book to find answers to all of your questions.

    by David Chandler, Ph.D. ConsumerAffairs Research Team

    David Chandler, Ph.D., writes for the ConsumerAffairs Research team to help consumers make smart purchasing decisions. David is passionate about creating content that is useful and informative, and he devotes several hours to researching companies, industries and articles for each piece of content he writes to help consumers find what they need.

    Neptune Society of Northern California Company Information

    Company Name:
    Neptune Society of Northern California
    Website:
    www.neptune-society.com