West Capital Lending Reviews

I was looking for a HELOC to pull some equity out of my home since my house is paid off. I thought this should be no problem. Eddie ** | Branch Manager Got a hold of me and we talk for a while. I expressed to him that I had a really bad experience with Regions lending department several months prior and really wanted transparency and honesty. Eddie ** | Branch Manager Assured me that he’d take care of me that I was in good hands. He also assured me that since my house was paid off I’d have no problem getting a HELOC.

Beware of this misleading company!! WCL pre-approved a buyer for one of my properties so we went into contract (aka tied up the property for nothing.) A few weeks went by and nothing was happening. Contact was made to the buyer's agent and he said his buyer needed to pay off some debt before WCL would start processing the loan. A few more weeks went by so my agent called WCL and was told that the buyer paid off the debt but still needed to improve his credit score by 30 points to get the loan. WTF!! Why did you provide a Pre-Approval to us for this buyer if he was not credit worthy and I thought you loaned on the rent generated by the property. Now we have a house on the market a week before Thanksgiving and we are headed into the holiday season and winter months in Ohio.

BE CAUTIOUS!!! The actual process wasn't too bad. We had a big issue with the processors simply not understanding the title paperwork for our state. The problem has been afterward. We want to pay extra Principal. Their agreement, in a section d, says we can do that at any time without penalty. However, in another section it says that any such payment can only be made on a payment date. This is a ridiculous requirement and not a normal thing. These two clauses conflict.

Jimmy, he calls himself called. Told why the call ,to refinance my property. I don't own property. I told him it wasn't me and hung up. He called back, when I answered he hung up. What is he 10? Left voice message and then text? VERY professional.

I received a superior customer experience (definitely 5 STAR *****) from West Capital Lending, led by Mr. David **, Vice President. Further, the person responsible for my selecting West Capital Lending is Ms. Joanna **, Loan Officer, and a role model and shining star for West Capital Lending. David and Joanna are high quality professionals, they work hard and smart, and they are determined to exceed all expectations. To be specific, the timeliness and follow-up they delivered was very effective, and the attention to detail and accuracy was also performed throughout.

For months I've been working with SAM ** and CLARE ** from WEST CAPITAL LENDING on securing a Reverse Mortgage. I had no idea how complex the navigation would be applying for this loan. Sam was with me every step of the way, keeping me updated and basically holding my hand to guide me towards the best possible products! Clare was hard at work organizing the paperwork and working her magic with the potential lenders to pull everything together. Between the two of them (What a star team!) they did a marvelous job! You couldn't ask for a better team than Sam and Clare!

Garrett ** was our loan officer, he provided excellent service! Not only did he beat out fourteen other companies, but he also closed our HELOC in just four days! I would highly recommend West Capital Lending!

Bad experience with West Capital Lending.. I took out a refinance loan and now I am in a deeper hole than before.. Constant changing of closing dates. Changing of loan numbers over and over again.. Was promised multiple times west capital lending would take care of 4 credit card debts.. They took care of 2 and left the other 2 not paid off... I have refinanced before and never had even a small problem with other companies. They are very confusing to talk with or understand. I was told I would get a payment of just under 2500 a month.. Then it's we can do this for 2529 a month and next thing I know on the closing documents is 2539 a month. Never expected this.

After approval for a HELOC and signing preliminary documents for a loan, WCL generated a surprise, not-previously-discussed irrevocable "OPEN END DEED OF TRUST (Securing Future Advances)" that did not include a single paragraph regarding dissolution. The word "dissolution" and all its synonyms do not exist in the deed; there simply is no provision for dissolution of the trust upon payment. Grantor is not allowed to revoke the trust; hence the term irrevocable. The loan agent denied that this document is a creation of a trust and said this is just a loan. For this purpose and in consideration of the debt, you irrevocably grant and convey to Trustee and Trustee’s successors and assigns, in trust, with power of sale, the following described property." Last minute surprises are not consistent with integrity as are irrevocable trusts.