West Capital Lending Reviews

Ramzi ** was fantastic beyond words! I was new to this arena and had all the stress that goes with it. I freaked out on more than one occasion and he was understanding, calming and decisive. He literally walked us through each and every step along the way with compassion, understanding, professionalism and honesty. He maintained communication with us from the very beginning to beyond the closing date. If you're thinking about buying, selling or refinancing, Ramzi is the best one for the job!!!!! You can't go wrong using him.

Horrible companies from top to bottom. Leadership is insecure emotionally immature, and don’t keep their word. Not trust worthy. They will tease a good rate but will not follow through. Vice-president personally lied to me multiple times while he complained about the weather or his therapist. Stay away!!

Terrible staff. Only email is their way of talking to you. You put in 3 banks for showing income and it says everything is fine. BUT they say nothing is linked up. Very unprofessional company. I will be searching for another company who has actual good service. They think they are the only place in town to get a bank statement HELOC loan. Please stay away from these people.

Beware of this company. Took out an equity line. Seemed quick and easy. I specifically said that I have a payoff that needs to be wired. Assured me in writing it would be wired. Set it up as a check and had to fight to get this fixed. Still not fixed. Instead of correcting it and sending out the wire to the lender the money is supposed to come to me so I can take care of it. Haven't seen the funds yet. Still waiting. Processor and loan broker ghosted me!!! Can't get anyone on the phone. DONT USE THIS COMPANY!!! BEWARE...

I plead the 5th amendment. Verizon doesn’t want to adequately service this customer! And, other customers, especially senior citizens have experienced the same.

Worst experience. They lead you on, tell you loan is approved then may demands such as paint house, give you options of either put a new roof on a detached carport or tear it down. They are purely descriptive, borderline scam. We worked with Travis and Matt. The appraiser they sent out was terrible. The appraisal had the wrong county. Roof type, flooring, in house, did not even look at the other buildings on the 8.5 acres. We advise them and they did not believe us. Terrible business. Long dragged out time, 2 months and we just couldn't keep meeting demands to do this and that to the property. You will jump through hoops.

I just want to say how over the moon my husband and I are with West Capital Lending. We were denied a refinance cash-out loan with a large bank due to insurance issues with our HOA, it was a disaster. They gave up on us quickly so I began to search for another lender. I searched online and my phone was blowing up with lenders but for some reason Tyler **'s text stood out. He did not disappoint, he was very polite, attentive, and he listened to what we were looking for. He and Jeff ** were very patient with us and the HOA, they managed to get the bugs worked out and we now have the loan we were looking for. They worked very hard for us and I can't recommend them enough. Thank you so much Tyler and Jeff, you're the best!

Was working with a gentleman name Jacob **, everything seem fine and then he decided not to do business with me. I will tell everyone I know not to do business with this company. They lead you on.

Horrible experience. I started the process with a loan officer Kelly **. He seemed very friendly at first. He made requests for me to scan documents to him which I did. Then he asked if I submitted the e-sign documents. Once I found the email with the Rocket mortgage link I completed the e-sign documents. The same day before he received my completed application this loan officer wrote me an email that he canceled my loan application because I took too long. Be careful with this company and these brokers. I felt like I was gut punched by this impatient, irritable and mean-spirited broker. Go straight to the lender instead of these broker firms that mistreat people and have no class.

I’m sure they have guys that can get the job done. But I would stray away from Robert **. Worked with him over a month for no result at all, incorrect application submissions, multiple periods of multiple days being ignored, not willing to submit an ROV on an inaccurate appraisal that didn’t even document the subject property, it ended with him allowing an application to expire after telling me it wouldn’t because they are waiting on processing and it’s no fault of mine. When I asked why it expired I was told to call them myself and have been ignored since.

I gave all the details about my property and that it was a rental and a manufactured home. Maz said that was no problem and sent me the app from Rocket Mortgage and everything looked good. I call today and he tells me that the loan has been pulled because it is a rental. My real concern is that I had to call him to find out it was cancelled.

I strongly advise exercising caution when working with this firm, specifically the ** brothers. While they initially present a very promising outlook to secure your business, they ultimately failed to deliver on their commitments, citing questionable excuses. My application profile is excellent and met all necessary criteria for approval, so the issue was not on my end. The core problem was a lack of professional integrity from Devon ** and his team. I would not recommend their services based on this experience.

I was using a different broker to begin with but West Capital called me and offered me a better deal. They told me to test text message the other company and tell them to not call me any more. They offered me a lump sum and told me that in 3 months that I can refinance it and get the rest of the money which is not true. Now we cannot do the things that we wanted to do that we told him we were going to do and we are in a mess. All the things that they did say were a lie and they changed them all right at the last minute at closing and I am very upset.

Beware of this misleading company!! WCL pre-approved a buyer for one of my properties so we went into contract (aka tied up the property for nothing.) A few weeks went by and nothing was happening. Contact was made to the buyer's agent and he said his buyer needed to pay off some debt before WCL would start processing the loan. A few more weeks went by so my agent called WCL and was told that the buyer paid off the debt but still needed to improve his credit score by 30 points to get the loan. WTF!! Why did you provide a Pre-Approval to us for this buyer if he was not credit worthy and I thought you loaned on the rent generated by the property. Now we have a house on the market a week before Thanksgiving and we are headed into the holiday season and winter months in Ohio.

Jimmy, he calls himself called. Told why the call ,to refinance my property. I don't own property. I told him it wasn't me and hung up. He called back, when I answered he hung up. What is he 10? Left voice message and then text? VERY professional.

I received a superior customer experience (definitely 5 STAR *****) from West Capital Lending, led by Mr. David **, Vice President. Further, the person responsible for my selecting West Capital Lending is Ms. Joanna **, Loan Officer, and a role model and shining star for West Capital Lending. David and Joanna are high quality professionals, they work hard and smart, and they are determined to exceed all expectations. To be specific, the timeliness and follow-up they delivered was very effective, and the attention to detail and accuracy was also performed throughout.

For months I've been working with SAM ** and CLARE ** from WEST CAPITAL LENDING on securing a Reverse Mortgage. I had no idea how complex the navigation would be applying for this loan. Sam was with me every step of the way, keeping me updated and basically holding my hand to guide me towards the best possible products! Clare was hard at work organizing the paperwork and working her magic with the potential lenders to pull everything together. Between the two of them (What a star team!) they did a marvelous job! You couldn't ask for a better team than Sam and Clare!

Garrett ** was our loan officer, he provided excellent service! Not only did he beat out fourteen other companies, but he also closed our HELOC in just four days! I would highly recommend West Capital Lending!

Bad experience with West Capital Lending.. I took out a refinance loan and now I am in a deeper hole than before.. Constant changing of closing dates. Changing of loan numbers over and over again.. Was promised multiple times west capital lending would take care of 4 credit card debts.. They took care of 2 and left the other 2 not paid off... I have refinanced before and never had even a small problem with other companies. They are very confusing to talk with or understand. I was told I would get a payment of just under 2500 a month.. Then it's we can do this for 2529 a month and next thing I know on the closing documents is 2539 a month. Never expected this.

After approval for a HELOC and signing preliminary documents for a loan, WCL generated a surprise, not-previously-discussed irrevocable "OPEN END DEED OF TRUST (Securing Future Advances)" that did not include a single paragraph regarding dissolution. The word "dissolution" and all its synonyms do not exist in the deed; there simply is no provision for dissolution of the trust upon payment. Grantor is not allowed to revoke the trust; hence the term irrevocable. The loan agent denied that this document is a creation of a trust and said this is just a loan. For this purpose and in consideration of the debt, you irrevocably grant and convey to Trustee and Trustee’s successors and assigns, in trust, with power of sale, the following described property." Last minute surprises are not consistent with integrity as are irrevocable trusts.