Wells Fargo Reviews

I have a line of credit with Wells Fargo for 3 years. Pay my credit card payment every single month, and I over pay. I received a letter yesterday that they decided to cancel my account. No reason, I am a good customer. They said that another company gave me a bad review on my credit report. What in the world does that have to do with them. I pay every month and over pay, for over 3 years. I don't get it. So guess what they won't get my cash either!!

Twice now my account has had an automatic credit card payment deducted from my account and taken 5 business days instead of the stated 2 to arrive at the payee late, and I have to deal with getting the late fees reversed! What's with deducting when the check is sent, instead of when it is cashed? In some cases it's thousands of dollars they are using of mine for the several days between when they send it and when it is actually cashed. Today I was notified that a rent deposit from a Canadian visitor was refused by Wells Fargo because the visitor wrote and wanted their bank to pay in US dollars. This transaction took place a month ago and they are telling me they are taking back the funds - unbelievable!

Please don't use this service!!! I URGE you to not switch from what ever payroll company you use looking for a cheaper alternative as I was. Absolutely non-existent customer service and support. The reps do not know a thing about the payroll services and 401K plan. Don't trust the sales rep. They will quote a low price but deliver a completely poor service. If I could give 0 stars I would, this is literally the least service-oriented company ever to have been conceived. Horrible Experience!

I am the executor on my father's estate. He had loans and accounts with Wells Fargo. I had to battle to manage each account. None of the departments communicate with each other. Furthermore once I had access on an account, the other departments did not recognize that I had access to that account. They also froze my father's bank account without a death certificate or notification from the state causing automatic debits to bounce on their own mortgage. Then they charge me late fees. I could go on. Don't use Wells Fargo!!

For my 1986 high school graduation present from the grandma who raised me, I was gifted a CD. The terms were an initial investment of $6000 at 6.66% payable upon death (1995) it was lost for many years and found in 2011. Originally issued by Crocker Natl bank it was acquired by Wells Fargo also in 86' similar to the widow in Phoenix, no one wanted to deal with a 30 year old modest amount CD claiming no record of it. Just a stack of lame form letters absolving themselves of any responsibility. It's extremely dirty, corrupt and unethical. I intend to keep pursuing this until my grandmother's gift has been honored as intended. Stealing money from investors is a crime.

I hadn't used my Wells fargo credit card in over 6 months, it has always been paid off immediately. I have never had any issue with payments in my entire life. First of all, Wells Fargo never caught the fraudulent charge from an online web toy company. Second, they sent me to collections for it without a phone call or email for notification. I found out about this when we were in the middle of buying a home and my near perfect credit score had been dropped 100 points. I immediately called Wells Fargo who said they would file a dispute with the credit bureau and to check back next week for the status because they wont contact us in regards to it. Every time I have checked back, each call takes over an hour to explain and they kept telling me to check back.

On 5/4/2015, at the Aurora Main Branch on Colfax Avenue Aurora, CO my husband and mine, went in to deposit our Income Tax Refund Check, that was made payable to both of us. We both maintain separate accounts and I have been a customer of Wells Fargo for over 20 years based on Wells Fargo acquisitions. It started when I deposited our refund check into my account with both my husband and I endorsing it; it was rejected by the ATM Deposit Exceptions department; copied and mailed back to us as a 'Legal Original Copy." The letter stated that with my husband I could go to any Wells Fargo Bank and use this copy as I would the original. First, confused why this would be necessary since the check was made payable to both me and my husband, not just my husband and it was deposited into my account as we have done for the last 33 years.

Opened a line of credit in 2002, and paid as agreed (never 30 days late) since. And in February last year 2014, I get a letter from Wells Fargo saying, that "we are now requesting you to accelerate your payments on the principal." An additional $575 every month. Keep in mind small business all over America have been crushed by the economic manipulation by Big Government and BIG BANKS. So last year I spoke to the local branch, who gave me a 1 page application to send into underwriting in Calif. requesting a reduction in the interest. I had been paying for 12 years of 10.75% and requested a drop in interest down to the interest they have currently offered to other new small business owners of 7.75% and they said "SORRY you don't qualify for a lower interest rates." I had always paid never 30 days late, and had not used it since July of 2009.

First of all they have very poor customer service. The reps will tell you something is corrected and a fee later you find out it is not. Fee here, fee there, restrictions all over the place. They try to talk you in to putting overdraft protection on the account, whatever you do never agree to that. All it does is allow them to charge all kinds of fees if they transfer money from your saving to your checking. They will also pull extra funds out of your saving account calling it a prevention for overdraft if your checking is low. If you do not have overdraft protection your transaction will simply not go through if there is not enough funds which is way better protection than their so called overdraft protection plan.

I went into the branch on Meridian and main street in Apache junction to close my acct because of my card and checks being stolen. They did that with no problems and gave me a new acct. But the problems start from there. They let a deposit go thru to my closed acct, so I call the customer service number and they tell me to go to the branch. I go to the branch and she transfers the money to my new acct. customer service told me it was closed and should not have been deposited. Then the following day I get a call from the branch to tell me they didn't reclose the acct and that charges went thru, on a account that I had closed.

I have a personal loan with Wells Fargo and paid on time every month. In march I paid the day before the due date, still on time right? Nope apparently not. I was charged a late fee which I called and asked why and they told me there wasn't enough money in the account and the payment still wasn't made. I got off the phone and checked my account which is with td bank, very good bank by the way, and they took their money. I checked the wells website and there was two charges made one received and one returned. Called them back and told them what I saw and was told an automated payment was made from an account I had with them that had been closed for 4 months. Was told by a ** that she got her supervisor to refund the late charge. I waited a few days, nothing happened so I called back and was sent all the place being told "oh why did they transfer you to me?"

I overpaid my water bill by over $5800 paying online. When I realized my mistake I called my water company (Aqua) and they said I go to my bank which I did. NOTHING was done in weeks and I raised hell with them only to get lame reasons and excuses. I then went directly to Aqua and got a senior executive on the phone. When my bank realized their huge mistake and also noted that I keep very large balance in my account they became proactive. By that time Aqua was on the case. I have subsequently moved some funds to Fulton Bank and plan to terminate with Wells Fargo.

We went with Wells Fargo while purchasing a home because we already had an existing home loan with them and I thought it'd be easier, it was a huge mistake. Instead of being asked upfront for all the paperwork/documentation that they needed we were asked over the course of the month, including the day before and on closing day, some of the documentation was asked for repeatedly even after verifying with a "thank you!" when the document was initially sent.

I have credit opened with Wells Fargo and payment was sent to them 10 days before, for some reason check took long time to be delivered and I was being charged for the late fee. I spoke with the manager and explained to him what happened and it wasn't under my control when check would be delivered once I put it in the post office box. This was the first time that this happened and he said there is not grace period and they won't waive the fee. I will make sure I will tell everyone about my experience and warn anyone before they open any kind of account with this bank. I have never had this type of experience with any other banks before.

Wells Fargo small business account reps gave me a personal credit card I did not ask for and charged me fees for that. They charged an exorbitant amount for their W2 service for my company which just had one employee and sometimes I made no revenue for the month. Now after closing the business, trying to get a final bank statement showing zero balances for IRS filings has been yet another difficult time consuming process. They have neither been friendly or helpful. Their locations are not beneficial. Just a mistake for me to go with them from the get go. Starting a small business -- don't go to Wells Fargo.

I am a customer of Wells Fargo bank till end of 2012. I have checking account and was my mortgage company till March 31, 2015. Trouble I had from Wells Fargo bank located in Rutherford, NJ 07070 - When I try to make my 1st mortgage payment, banker apply for credit card for me without asking. They close my checking account without asking on June 2014. Then they create new account for me. I went to Wells Fargo bank located in Rutherford, NJ 07070 and personally get information for Wire Transfer from overseas, and same day midnight they close my checking account without any reason or warning. I went to Wells Fargo bank located in Rutherford, NJ 07070 again and I ask the reason for closing, they didn't find any reason. After my 3rd attempt they recover my same account.

Wells Fargo has a man of color taking pictures of my residence every month. I have lived here and been paying on my mortgage since 1997. Wells Fargo states they want to make sure someone is occupying the residence and then they charge my account every month for this harassment. My community is in the midst of a crime spree with drugs and to have any person taking pictures of my home is uncalled for, unnerving, and most definitely a form of harassment.

I opened a WF account as soon as I arrived USA on Nov 2014. At that time, the banker was insisting me to open one "Secured Credit Card" with them. After six months (I already have unsecured card with BOA and Discover) I asked them to provide me unsecured credit card. They took a long interview of mine on telephone and provided me tracking number of my unsecured credit card application. Later I called them again and found that my application has been denied because of not being an US Citizen. I closed my credit card account with them at that day. You should provide correct information to all the consumers who opens a secured card with you that unless you are a US citizen you will never get a unsecured card. You are a terrible liar.

I have been with Wells Fargo for little more than a year now. I am young, self sufficient and a HARD WORKER, I bust my butt! I get paid bi-weekly and as Pay Day approaches my stress level goes through the roof! My husband hates to see me like that and always tells me that he'll call in or go to the bank himself and go off on everyone because he better than anyone is a witness to how I budget and manage my money. For one, when I opened my account I was just getting out of a semester in college, already working full time and just needed a simple checking and savings- no overdraft protection, nothing special (I know how to budget and manage my money, it is not new to me).

Went to atm on vacation and received a 20 torn in half, walked inside branch and they said "it’s not our problem, take it to the federal reserve." This in my book is stealing, did they do the same with the other person who got the other half? How is this bank still open, who is stupid enough to use it? I will never, ever use anything they have to offer and I will trash them to anyone that will listen. What a horrible institution, thieves and crooks. I know 20 isn’t a lot, but imagine what they do to the people that have their life savings there. We should give them to Isis in trade for hostages or gum or something useful. Haha!

I had a store card with Raymour & Flanigan. We always made the monthly payment on time. I logged in to make a payment and a notice came up advising that the account is closed and promoting me to pay the entire balance. Of course I could not so I had my husband call to try to figure out why we couldn't decide what we could pay. He figured out how to get the payment through and by then the payment was late and we were charged a 38.00 late fee, plus we got three messages on our phone in two days.

3 - the number of panic attacks I've had while on the phone with Wells Fargo since I started paying my student loans in 2012. I pay $505.55 a month to Wells Fargo ($1000/month total to every loan company) and $485 of that is interest. I pay $20 a month toward my principal balance. WHAT???? HOW IS THIS LEGAL??? They refuse to give me a consolidation and will not listen to anything I have to say. I get the run-around every time I try to find some sort of help. I have been given false information time and again, been charged late fees for payments that were not late and had them make up some ridiculous excuse as to why the payment was not credited correctly. They REFUSE to offer any sort of help.

WF's statements are the worst in the industry. Sort by date makes NO sense at all nor do they break checks from other withdrawals in the summary. Reconciling their accounts is just a nightmare. No other bank does it this way and I deal with many more banks as a bookkeeper.

My checking account was compromised twice in two weeks. First through a bogus PayPal account, and the second time by way of a direct attack traced back to The Russian Republic. When I reported the pay-pal incursion they seemed unconcerned and informed me it happens every day. The Russian hack attempt resulted in ninety minutes of waiting on hold and endless transfers until I finally got to an agent who was able to freeze my account. In the end I lost nothing but my time and stress. Obviously they have major security issues coupled with an under-staffed customer service staff. Closed my account after years as a loyal customer.

I recently deposited a cashiers check for more than $5000 and the bank has placed a 7 day hold on it. I asked if that could be spread up since I was a long time customer and the answer was a patronizing no. I asked if the check could be returned and replaced with an electronic transfer and the answer was very confusing but the result was no. The institution that provided the funds states that the funds are actually in Wells Fargo's hands now and have been for two days. The people that have purchased the car I sold will have to wait two weeks to receive it and are furious. The consequences could be that they place a stop payment on the check and cancel the purchase all together and destroy a good fair transaction.

There are always young attractive college girls who are handing out their numbers to men but can't be remotely friendly to the female customers. One in particular, on river rd, blonde, paid very close attention to my partner, was very rude and unwelcoming to myself and my children. Told my partner to call her personally with any issues... this week, I had three checks to Have him deposit into his account. We were told by the same bank, this was not possible. What a joke.

I opened a checking and savings account just yesterday, they were $25 to open both. I gave them a debit card over the phone to take $50. Somehow a third transaction was debited from my account. While I was working today my alerts notified me that $50 more was taken from my account. When I call them they tell me they don't see it. When I tell them I can send my statement showing they're constantly taking money from me, the Supervisor tells me I cannot send it due to their emails being internal only. So you don't see it, you don't want proof of the matter and you can't help? Take it up with your other bank is what they say. I just moved from Illinois where I had Chase, I move to Minnesota for their number one bank to take my money? Who knows maybe next week I'll be negative on my other account due to their issue of taking $50 everyday but they can't help. Who can help then?

I changed my old Wells Fargo credit account to new Wells Fargo credit account. Banker told me the old Credit card dues go automatically to new credit card. Didn't get any statement... For only 45 dollar, they ruined my credit… Talked with Wells Fargo, they said they don't care.

I am a loyal customer for 30 years since the bank was called Atlantic Bank. Today, I tried to pay my child support payment as usual with a Personal money order, which I have done for the last 5 years. I was told that there will be a fee attached to my money order. I said the fee has always been waived, the new bank manager said he will not waive the fee. OK, so after being a loyal customer for 30+, Wells Fargo Bank is willing to let me go find another bank to do business with. This is sad. I will be looking for a bank with better customer service.

I was a Wells Fargo customer for over 10 years, until yesterday. In the last couple years, Wells Fargo would cancel my debit card for "security" reasons, and not inform me, they'd merely stop honoring my purchases, and wait for me to figure it out. No text, no email, nothing. This caused major problems for my business in the past, wasted hours of my time. What happened yesterday is typical of Wells Fargo, I was trying to pay a yearly fee for IT in Europe, both my debt cards were declined (despite my 5K balance) multiple times.

I had a Wells Fargo credit card for many years. I closed the account in November 2014 and paid the remaining balance. I overpaid the balance and was refunded the amount overpaid. In March 2015, I received a letter in the mail with the subject, "Notification your credit card account ending in ** is past due." The amount past due is $15.00 and the current balance, $20.95. I contacted Wells Fargo who then informed me that there were additional charges (beyond the $20.95 including late charges and interest) to the account. Apparently, Wells Fargo continued to accept charges from two services, OnStar and Angie's List despite the fact that the account was closed. Additionally, I did not renew my subscriptions with OnStar or Angie's list when I closed the Wells Fargo account.

I am puzzled by all of the extreme complaints I read here posted by customers of Wells Fargo. I was a Wachovia customer and my account was sold to Wells Fargo when Wachovia closed a few years ago. In contrast with all of the reviews I have read I am here to say that I have had nothing but pleasant experiences with Wells Fargo during the past 3 - 5 years. I have a relatively active account and my dealings with the bank are frequent. I can only remember one error they made in these years and they corrected it immediately. When I have small overdrafts (with no OD protection in place) they never charge a fee and always pay the check in question. They are always polite. I do admit that tellers are notoriously and surprisingly ignorant of their chosen field, banking, but they are polite and my knowledge of banking always gets me through these situations. I do not understand that there are so many horror stories.

They charge me an overdraft fee even when the account had sufficient funds to cover a transaction. They won't lose the argument but the explanation is bogus. I ask for a superior and it was worst. Worst bank ever.

On February 24th 2015 California Department of Child Support Services submitted an Order to Withhold to Wells Fargo for past due child support (which I am currently making payments on). The order SPECIFICALLY states Wells Fargo is to withhold "assets exceeding $3,500" from my account. At the time the order was submitted my account had a balance of $118.17. When I was notified of the withholding, I contacted Child Support Services and they in-turn sent a notice to Wells Fargo stating the amount did not exceed the exemption of $3,500 and to release the funds back into my account. Wells Fargo then kept the $118.17 as a "Non-Refundable Processing Fee."

I had my debit card stolen and there were two separate $1,000 fraudulent withdrawals made. Wells Fargo was very difficult to work with, lied to me about what number they contacted to authorize the withdrawal and suggested that I knew the person that stole from me. The number that they had supposedly contacted had not been in my possession for well over a year. I did not know the person who stole from me and there to get the money back. I told them this from the beginning, but they were unable to cooperate. When pressed about the phone number that they apparently contacted, the associated voice recordings and any security questions that may have been asked their response was that I'd need a subpoena. Can't believe the poor customer service! Don't bank with them as they certainly won't care about you or protecting your money from theft.

First I have to say that Wells Fargo is a complete disaster of a bank when it comes to online business services. On 3/19 I sent a payment through their Online BillPay system for $12,800 to one of my vendors. According to WF's online payment policy, it was supposed to arrive within 3-5 business days. However, even after 7 business day, my vendor never received the payment and WF never bothered to notify me with the status. On 4/1 I asked their Online Banking to issue a stop payment on the check. They told me they will do so and assured me that the funds will be credited back to account within 2 business days, and also gave me a reference number.

The company that I work for banks with Wells Fargo, so every night one of the employees or myself, drop off the deposit. As I went inside and waited for the teller to finish the transaction, the teller began to complain about the deposit, how it is sometimes bad, meaning the amount of money that is in the bag and was being sarcastic about how she's always looking forward to these night deposits. The teller that was next to the one that was complaining, was laughing along. The customer service has changed at the location I go to, it is no longer the same. No one should be complaining or be sarcastic in front of their client. I have an open account with them and I honestly feel like banking elsewhere. I felt so uncomfortable and I do not appreciate the service I have been receiving. When I go to the bank, I expect great customer service.

In January of 2015, I entered the branch on Quintard Ave in Anniston, AL for ANOTHER temporary check card since the company failed to send me the new card, although I did receive an email it was sent out by this company. I was in a hurry and not happy the temp card had to be reissued because they failed to send the new card and the business specialist, **, heard me mention I have an at home business. He quickly went over the benefits and had me transfer $150 from my checking on that day, explaining to me $150 must be deposited into the business savings monthly. He did not specify it had to be an automatic transfer set up for a specific date.

Once notified that my balloon payment was coming due, I applied for a new loan to HELOC to continue with my loan. After over 3 mos. and loads of documentation they declined me. They then suggested I go through loan modification which I did and was given a new loan to replace the old one. I repeatedly asked about my old loan and they said not to worry since I had an application processing to replace the old loan. Well the new loan was issued and then Wells Fargo reported me late, 30 days on my old loan. Exactly what I was afraid of and repeatedly told not to worry. They are terrible. They took over 3 1/2 mos. to get my loan processed and then reported me late. I could have gone to a local bank and replaced their loan in less than 6 weeks and my credit (FICO) would never have been affected.

Where to start? First I tried to get answers via the contact email address on the website. Not only did I not receive answers to my specific question, I received incorrect answers! I made several attempts to ask my questions, but no luck. They sent answers that had nothing to do with my questions. Finally, they wrote to me that I should ask in my branch. At the branch they looked at me as if I have horns and told me they cannot help me with my online account. Unbelievable! I finally got an answer that makes sense. I have not solved my problem yet but I am hopeful that I am on the right path. Anyone wanting specifics can write to me for copies of the correspondence.

I had ran into trouble with medical bills so I was unable to make my payment for 3 months. After my tax return however, I was cleared of the med debt so I made a payment with my debit card. 3x the required amount. They took the payment, no problem. Next cycle I noticed that the entire $200 I had paid was back on the bill - somehow it had re-acquired in the space of a month. So I call and get "oh by the way, your account was closed. And your bill is back up that high because of next months billing cycle + late fees". My payment amount is $35/month...I fail to see how the $200 payment I made was chewed up there. But so be it, it's a bill.

Over the past several years, I have become more and more frustrated with Wells Fargo as a whole. I have kept my personal and business bank accounts with Wells Fargo and just about every month they find a way to charge some kind of fee for some random reason. Their accounts are set up with such complex sets of terms and conditions that you cannot possibly keep track of all of them. If you don't watch your accounts daily - you can be assured they will be siphoning money. The bankers will always assure you that your accounts are free.. just know that they are not.

I stepped into the Mequon Wisconsin branch and was greeted with their typical insincere "welcome to Wells Fargo" greeting. I guess the guy was some sort of manager. I wanted to cash a check so I went up to the teller and said "I would like to cash this check." I did not have an account there but did not want to drive 20 minutes away to cash it at my bank. I figured she would try to sell me on a new checking account of some sort and I told her "no." In fact I told her no THREE TIMES. After the last no she told me I had to wait for a personal banker to verify the check, I.E. more HIGH PRESSURE SELLING. Do I really have BORN YESTERDAY tattooed on my forehead? I could go on and on but needless to say I left and will not be back EVER. Do not go there if you are like most people and live on some sort of schedule.

Wells Fargo is the worst bank I have ever been. Between the staff the mobile at. Just the worst. I have overdraft protection on my account so that my account won't go in overdraft and they still allow to be in overdraft. Then deposit my check on Friday and have to wait til Tuesday to have my check cleared. Are you serious like how can you hold someone money. You gotta be kidding me. I will so close my account as of next week and make sure I write this in social media to have nobody to open account with you and decline them to come to my job or school and protest against this stupid and just not a type of bank I would ever consider to recommend or even have a bank ever again. Just the worst.

I sent a check for a bill of $241.99. When I looked at my account, someone who handled my check with Wells Fargo put a 1 in front of the 2.... So they charged me $1,241.99! I have proof on my duplicate check on exactly what I wrote. The written amount was written two hundred and forty one dollars. The banker that helped me was very nice but said I would be refunded in 1-3 business days. For a screw-up that bad, I should have been refunded that second. I should be comped something for the huge mess they made with my money. I have never liked banking with Wells Fargo and this was the icing on the cake. I will be switching banks. End of story. Unacceptable!

I have had my home mortgage and credit cards with Wells Fargo for many years. I went thru a divorce paid off my home with Wells Fargo in great standings. Then my ex let the credit card get behind a couple payments so took over the card and canceled the card then starting making monthly payments over what they required. After almost 36 months I am still making payments because they keep adding large fees to the cards plus high interest. I have called and they can only tell me that they will add fees and interest rates till the balance is paid off. I have paid off the balance that was owed but the fees and rates will never pay off. Still owe 2,300 in fees and interest rates. DO NOT get a credit card with them.

I opened an account with Wells Fargo almost a year ago. Everything was fine at first until I added over draft protection. Whenever I swipe my card the money is immediately deducted from my account. They say that the merchant has up to 30 days to take their money. What I don't understand is if the money that I spend is deducted from my available balance immediately then how am I over drafting?? Even if the merchant doesn't take the money right away Wells Fargo is still deducting it from my available balance and putting it to the side for whenever the merchant decides to take it. That's supposed to be my over draft protection!!! But instead of keeping me from over drafting it's making me over draft.

Just to make deposits of money to a company that makes money transfers they closed my account without letting me know and was a business account... My business was stopped for almost a week because I have many companies' mobile payments. Do not sponsor - Wells Fargo are the worst.

I went to the branch the one on colombia heights, Washington dc. I been waiting for one hour and 45 min. Only one customer service that helping customer when the manager is doing nothing but going back and forth. It so ridiculous. People start to leave. The manager is not really professional at all.

I was a loyal customer for over three years, until the hidden fees started trickling in. At one point, I was overdrawn by three dollar from netfix so I quickly transferred seven dollars from my husband to cover it because I pass the six federal transfer maximum to transfer from my saving account and ensure a positive balance.

Tuesday we went to a local Wells Fargo bank to access our safe deposit box and found the lock had been drilled and contents removed. I was shocked first but became furious when we were told the bank employee did not know when the box lock had been drilled, nor why it was drilled, and did not know where the contents had been sent. Three days later she called to say that corporate office had been notified and the contents of our safe deposit box had been located and would be shipped and that it could take two weeks or more. Online I read that this same thing had happened to someone on the east side of the state (Virginia) and that the customer's case was still in litigation. Our online bank statement shows the box was paid up until 2016. We were not notified in advance that they were going to remove the lock. They did not ask for the key to be returned, and their signature card shows our account is still active.

On March 21st, I was at Wells Fargo Bank at Sutter St between Stockton and Powell at about 12:30. I asked the clerk to put me in touch with the bank manager because although I have 3 accounts and have been a WF customer for 15 years, I wanted to reopen my Garden Account that was closed Dec 2014. I run Nob Hill Community Garden for 6 years, a nonprofit community garden with 12 members paying anywhere from $25 to $40 in dues per year... "DOCUMENTATION. DOCUMENTATION," she yelled at me almost 10 times. LEGAL PAPERS required to put Gardener's checks into account. DOCUMENTATION can take a while. She was a heavy Hispanic woman and I am a thin 72-year-old very fair blonde CAUCASIAN. I WAS BULLIED.

When Wells Fargo took over Wachovia, I left. They were always messing up my checking in one way or another and I finally had enough. My husband on the other hand still banks with them. Every week he sends me a check to pay my bills since I am out of work and have no income. As usual, Wells Fargo keeps screwing that up too. I have no idea what they do in their check processing but normally it should be processed on the requested date and sent out the same or the very next day. Not them, they seem to sit on the check for days on end which is totally wrong.

Overdraft scenes being charged not being fair charges are shown to the next business day. When opening an account with Wells Fargo you are told you have a 24 hour grace period!

Worst bank ever! When signing up I specifically asked for no overdrafts! The overdraft protection! They said they had that protection placed on my account! Turns out they are not accurate on the balance of my account! They allowed me to "overdraft" $27 and charge me $90 in overdraft fees!!!

So I walked into a Wells Fargo bank this morning with as bag of coins (approx $18.00) and asked if they would exchange them for dollars. First the teller says to me "these must be rolled up in order for us to take them." I explained that I didn't believe that there was enough to warrant a roll since it was a bunch of quarters, dimes, and nickels adding up to $18.00.

If you are not a member of a bank and need to cash a check there from one of their customers - know that the banks are extorting money from people by charging a fee. Recent example: Busy man goes to cash a check at a bank that begins with the letter W. We'll call it Bank W. He does not have an account at that bank but that is the bank of the person who gave this man the check. After waiting in line for a teller he is re-directed to a waiting area to sit and wait for a manager. After waiting, he finally speaks to a manager who tries to persuade him into opening an account. The busy man just wants the money he is owed. He has a legal document which the bank has yet to honor. After discussion he is walked back to the teller line by the manager who waits with him until the next teller is available. Only then, under the approval of the manager, does the teller cash the check. Minus a 7.50 check cashing fee.

I am appalled by the level of customer service provided by this banking institute, both at the local and corporate level.

After I closed my IRA account with Wells Fargo, I could not close my checking account, which no longer appeared online, despite numerous calls to their customer service, because the account was deemed "inactive". Two problems: I was never informed that the account was going to be inactive; they had started charging me a fee on the balance of that checking account. After many more communications, I finally managed to close the account, but I had to relinquish the balance, $20 or so, for "bank charges".

Worst bank experience in 20 years. Stole 4800$ from me and after 2 days still no real answers as to why. 14 hours of my time on the phone with 50 representatives and managers in every capacity and still not a single answer. For your own good don't risk banking here ever. First negative review I've ever wasted my time writing in my life.

I feel totally scammed! On yesterday when I checked my account, I discovered that my checking account balance was overdrawn by 86 cents. As there was nothing in savings to transfer over, I immediately deposited $1 to cover it, and my account reflected a balance of 14 cents. This morning, when I checked my account, it shows that I am overdrawn $12.70!

I regret so much opening my account with WF approx. a month or so ago. Last Sunday I deposited a $4000 check from Bank of America via ATM and my receipt indicated the funds would be available on Tuesday 3/10/15, but that wasn't the case. WF decided to place an additional hold until 3/18/15. After calling the Executive office located in San Francisco on Tuesday, I was told first by ** that by the next business day WF could release the hold - not true! Then later he said he needed Bank of America to verify the check was good. This is unheard of and such an abuse!

I've been banking for 45 years and now with Wells since 2009. I have never paid a fee for banking in all those years. I've had the same accounts at Wells this whole time. I realized I wasn't using my Business Savings account so called and asked if there would be repercussions to closing it, of any kind. I was told, that it would be no problem to cancel the account without penalties or charges. Then, I started getting monthly $14 service fees in my Business Checking account. I called and they said that as soon as I unbundled those two accounts that those fees are the result. I explained that I was never told this and even asked about it. They said, “too bad, you'll have to open the account back up again.”

We operate a small construction company, have had a line of credit for a number of years, we have been making our payment every month on time, never any problem. They decided to up the minimum payment by 1%, increased our payment $200 a month. This is a complete hardship on our very small company. After making 3 phone calls, the first two I was told they would have someone get back to me in 2-3 days, didn't happen, never got a return call. The 3rd call I (17 days from the first call) was told they will not work with a lower payment arrangement. I have been with this bank for 38 years!!! Looks like it's time to find a new bank. We will be pulling our other 4 accounts and moving to a new local bank. Has anyone else had this issue with them?

I opened a HLOC a few years back and have paid faithfully ahead of time every month and paid it down continually. In order to get a lower rate, the banker opened a PMA checking account in my name which was attached to the account. 15 months later, I get a nastygram from Wells saying that I owe them 104$ on my account and that if I did not pay immediately I would be reported to several credit organizations. Also, they would escalate the collection process. This is fine, except I did not even know I had this account and had never received a notice of ANY fees being owed or delinquent. My online HLOC and other accounts with Wells are paid ahead of time and do not have any messages.

I took out a private student loan and paid it online in a month. Somehow they returned my payment and didn't notified me. Two weeks later, I called and talked customer service and paid my loan off. I received a letter stating that the payment has been scheduled. A month later they didn't process my payment; so the loan has been sitting and accruing interest. No one notifies to tell you that the payment has been reversed. Instead they kept on blaming other bank for rejecting it, but the other was aware of this payment and said that Wells Fargo never sent the payment through. If they cared about their customers, they would have notified and informed me of what was going on. I had signed up for an online paper statement and regular mail but they never send any statements. NEVER dealing with WELLS FARGO again.

I had to apply for a Wells Fargo card when I moved into my house several years ago. My sewer trap was broken and so the company through the contractors give me credit. I paid faithfully on this card, but about four months ago they closed my card, required ** amount to be paid per month and really didn't give me explanation why! I never want to deal with this company again... honesty is not their best policy!

I have account with Wells Fargo over 15 years personal and business. Wells Fargo Merchant service ripped off my account for 2 years with out service. Also don't have any terminal. I try to contact them. No action. I have email evidence receiving one of their staff will be cancelled. They know that don't have any service from the beginning. I need someone who can answer this question. I am heading now to meet a lawyer schedule appointment to get my money back and stop them charging my account.

All the information on their OFFICIAL website is false. It says on there if you deposit a check at an ATM, it's available that day. So on Tues. (3/4) I went to deposit a 300$ check. AT THE ATM, IT SAID IT WOULDN'T BE AVAILABLE UNTIL 3/5. Ok. Sooo 3/5 comes and I check my account and it says this ef adjustment crap and I have NO ACCESS TO MY MONEY FOR 2 MORE DAYS. This is ridiculous and stuff like this happens with Wells Fargo a lot.

Wells Fargo has a way to add extra charges to your monthly payments. We purchased a vehicle 6 months ago and added it onto our insurance plan which was sent to Wells Fargo by our insurance company. Two months after we purchased the vehicle, Wells Fargo said we didn't have insurance on the vehicle and charged us for their insurance. Once again, we contacted our insurance company, because they will not accept paperwork from the customer, and they again faxed them our insurance paperwork; which was verified by us talking to Wells Fargo and them receiving the paperwork.

Called customer service (LOL) because of an overdraft fee that I did not owe. The cs guy LAUGHED AT ME! WOW... so i called him out on it and he apologized (should have never happened) I asked to speak with a supervisor... and that ** LAUGHED TOO!!!! Then lied about just having laughed! I own three business's with many accounts at Wells Fargo, I WILL be closing all (and there are many) business accounts with this bank tomorrow, and I will switch to BofA. I should have thought about doing this LONG ago.

I don't have any loans with this bank, just deposits. As soon as they return the funds they took out of my account, many thousands I'll be closing the accounts. They are without a doubt the most poorly run bank I've ever done business with and I'm a retired senior. When I discovered that the money was taken from my account without my authorization I immediately called. I was told that the funds would be returned right away, that was two weeks ago and still no action. When I call they apologize over and over but then they don't do anything. Their customer phone service is the worst I've ever encountered. It's like you're dealing with the IRS or the DMV. If an ordinary citizen did what they have done they would be in jail. I am warning all my family and friends to stay away from this sorry ass bank.

I am retired as V.P. of Research mostly with major food companies. I have a hobby of buying, fixing and selling classic watches. We are comfortable with money so I do it as a hobby. I received a $3000 check from a canadian company. I deposited into my Wells Fargo account on 2/1/15. I checked my balance at my branch and wrote a check on it. Wells Fargo bounced the check. At the branch a Ms. ** told me that "you were charged a fee by accident and it will be corrected."

I didn't received my bill for this month. When I tried to make my payment online, I was surprised for being late one day. I called the customer service to waive the fees, I was surprised when they refused to refund the 35 dollars. I asked to talk to a manager that said the same. Now for $35 they will lose another customer.

Trust the majority here because this company is awful. Terrible customer service. No inter dept communication. I called to have an error on my account adjusted and they said it was done but when I called another dept 10 minutes later, they could not even see any notes from my previous call. Supervisors don't return calls. People spoke to me disrespectfully, and even told me what I was saying wasn't true when I had cancelled checks, online records, etc. for proof.

I can't even begin to describe the level of sheer hatred Wells Fargo has generated in me over the years. Nothing but roadblocks, **, and scamming crap from these guys. It started when I was 22 and needed a bank that was open both in Colorado and Washington State. I opened an account there. Several months after having opened it, I deposited a check in their ATM on the same day I wrote my bills out for the month. It took them a week to deposit the check, but only 2 days to process my bill payments, resulting in $320 in overdraft fees. They accepted no responsibility (because apparently they warned me) at a time when I only made $1200 a month. 1st time.

We are new Wells Fargo customers. My husband and I are staying away from home, working where there is not a branch of the Credit Union we have banked at for 23 years. We had to open an account with a local bank to deposit his paychecks. The first paycheck was held for 1 week before we had access to the money. The second paycheck was deposited Saturday and on Monday, still is not credited to our account. When we called to complain, we were told it would be held for a minimum of 48 hours (we were not told this when we made the deposit). They said the only way we could have immediate access to the money is if we had cashed it on the spot and deposited the cash. This makes NO sense. As soon as we leave, we will close our account.

Wells Fargo started servicing my mortgage. I called about something related and they told me that I was eligible for a no-minimum balance service-fee-free bank account with my mortgage account. I already have two other primary banks but decided to stick $100 into one of their savings accounts. Well, I'm sure you can guess what happened next - you got it - service fee. I called to complain and they told me that I had the wrong type of savings account. So they put my money into yet another account that was not supposed to charge service fees. Guess what? Yup, more service fees.

Wells Fargo is by far the worst bank I have ever encountered in my life!!! They hit you with all type of fees and you have to fuss and fight to get only partial of your money back (even if it's an error on their behalf)!!! They can BE careless about their customers, they have no remorse. Word of advice, save yourself the headache, do not bank with them. I was told the last time I was charged a banking fee for min account balances that I would not be charged again if I used my debit card a minimum of 10 times per month. Guess what, Checked my account this morning and was charged. I'M DONE WITH WELLS FARGO!! CAN'T WAIT FOR THE DAY THESE PRACTICES TO RUIN THEM ALL TOGETHER!!!

I deposited a payroll check in the ATM after hours at Wells Fargo on Thursday, February 26. There was also a previous payroll deposit on February 20; no problem with this check. The first payroll check is being held until March 9. I went to the branch I was told an outside source had to be contacted. The call was made, check was still on hold. The banker got the manager to help- the funds were suppose to be verified and some of the check would be deposited. That didn't happen. The manager comes over with all the transactions from January until February 28 printed out. He states being there was an overdraft on the account. My payroll check is being held. At that moment I didn't think about the smaller check that was deposited into the ATM. The manager then gave me the over draft fees back and said it was nothing he could do at the branch.

I applied for a car loan, after 2 days and multiple paperwork and after the loan was approved, they were still asking for the same paperwork I have submitted already. It took 3 days before I got the check after the loan was approved. Annoying.

On 01/14 /2015 we went to pay my credit card at Wells Fargo bank Pittsburg CA for $100.00 one hundred dollar, they charge me $700.00 seven hundred. We went to bank 3 time and they contact to credit card department. First time they told will send check to us 3-5 business. Second time they said will refund to my bank Acct 7-10 day and last time 3 day but nothing. We call customer service 3 time. They told they send to my bank. I went to check at Union bank and gave them statement. Now still over than 1 month, nothing. It's not fair. If we pay late 1 day they charge for late fee and my balance only $300 hundred. What kind of business they doing - Wells Fargo.

The Wells Fargo bank located at 2903 Gallows Rd Falls Church, VA 22042 went above and beyond their call of duty to help me last week. I walked up to the ATM in this shopping center and made a withdrawal for $60. Without thinking (please note, I have NEVER done this before), I emailed my receipt, took my card, and went on my way WITHOUT the cash. It took all of 10 minutes to drive where I was going and finally realize I didn't have the cash with me. I drove back to the ATM, praying that somehow the money might still be there for me to find... I'd like to pause and note that I usually get cash back at grocery stores when I need it. I hardly ever use ATM's. Again, I have never left the cash in an ATM before, so I had no idea that after a few seconds it sucks the money back in! This was explained to me by a manager shortly thereafter...

I moved from Tennessee to North Carolina and had an account at Tennessee State Bank. I closed my account and obtain a bank certified check. I went to Wells Fargo and opened a checking account. I deposited my check. They gave me $200 and told me I would have to wait 12 days before the rest of my money was available. Total ridiculous since it was a bank check but whatever. So, they gave us temp. debit cards and said to use it to set up my online banking. So, I tried and it wouldn't let me access the online banking. So, I contacted customer support. They said my account was locked, my card was cancelled and to contact loss prevention.

Here is a SMALL list (just off the top of my head) of some problems I've faced with Fail Fargo. Their transfer system for transferring money to people outside or inside the banking system is outrageous. Here's why. If you want to send more than 1,000, you have to send at least 1,000 a month for two or three months. What the heck does that mean? After that, you are allowed to send $2,000 ONLY ONCE for that month... per day. So in another words I had to send 1,000 twice in the span of three months to enable me to send 2,000 dollars another month but that still wasn't enough. Since the cap is set at 2000 and I needed to send 2,400 (my rent) I have to RE-LOGIN and send the remaining amount. Which forces my landlord to have to go through the grievous process TWICE to receive the money he needs for rent.

I opened a checking and savings with Wells Fargo in the hopes of saving money for when I moved out of state. I set up my taxes and my direct deposit with the accounts. Literally 2 weeks into having the account I got a nice little notification that my account had been put under review. This sent me into a panic because I had no access to my money. I called customer service and they told me one lie and transferred me to another department which also lied then transferred me to another department which told me my account was closed and have no other information. I went to the branch to solve it face to face to basically get slapped and told my account was closed. FOR NO REASON. They literally had NO REASON.

My husband banks with Wells Fargo and continues to do so but I have to question what kind of professionals Wells Fargo employs. For ** years Wells Fargo has failed to properly and correctly filed FUTA for my husband's company!!! My husband chose Wells Fargo's Business Payroll & Tax service so his business would be in compliance but as it turned out, his company been charged for a service that has been performed incorrectly. I don't expect Wells Fargo to admit their fault but the public need to be reminded that Wells Fargo is a for-profit company and don't expect Wells Fargo to care about their customers or the consequences they put their customer through.

On 2/24 early in the am I checked my balance online with Wells Fargo. My deposit was delayed (no fault of Wells Fargo) and I didn't have enough funds to cover a $200 check, listed as a PENDING transaction on my account. Later that morning I rushed over to the Well Fargo to put cash into the atm and left with a receipt showing my balance in the positive and no overdraft fee charged. All was good. Later that day (2/24), I checked my account again and saw that the $200 check that was PENDING on 2/24 showed at POSTED on 2/23!!! And there was a $35 overdraft fee on my account!

I had a post-dated debt set for my account to come out on the 20th of the month. I remembered it and put the money to cover it plus some. My account showed good until the following Monday, they charged me an overdraft fee and caused my account to be overdrawn. When I called I was told that it posted on their end on the 19th. I told them that it was not showing up on their app and I was told that I was lying and that it is a computer and it can't be wrong.

Where do I begin? Wells Fargo falsely advertises online account services. You can only check recent deposits, withdraws, balances, etc. via the phone. They are quick to accept money but slow to credit it to you. The first few purchases I ever made using my Wells Fargo debit card were denied and claimed to be "suspicious" -- the short end of that is they just didn't want me to spend anything. The impression I get of this company is that they want me to spend no money whatsoever and leave it all to collect dust in their vault. Either that or they want me to spend it all and then some so that they can make money from me as a debtor/creditor.

My account was hacked and it's taking 10 days to get my money back. I've been with this bank 14 yrs and today I received a call from the fraud dept. and Carlos, the person who spoke to me treated me like I was at fault. Very sarcastic and rude..and felt very disrespected and talked down. I had NEVER had this problem with this bank before..but I'll just go to a different bank where at least they will show me respect.

Worst bank ever! I don't recommend to anyone. They were unable to sent me my personal debit card for 3 months. I had to use temporary cards all the time. After I finally received my valid card, it has been blocked after 2 weeks of using and they had to sent me another one. Meanwhile I had to use another temporary card, which stopped working after 2 days. Now I can't pay nothing via the debit card, if I try to do online transaction, it just crashes. I am fed up of using this stupid bank. Has been customer for 5 months and every time I tried to do something with my money, there was another problem.

I have had a bank account with Wells Fargo for 2 years. So has my mother. I cashed in my refund check in person and two days later they froze my account and stated that they closed it down due to fraudulent activity. I went to the branch store and they checked the cameras and verified the cameras that it was me and verified my ID's again. Then they still requested a letter from the income tax company in order to release my funds. I had to do all the calling back and forth with the IRS and Wells Fargo because my own bank did not want to resolve the matter for me even though the bank manager admitted it was their mistake. They acted very unprofessional. Screamed at through the phone and after all was said and done, they still closed down my account. Yes, closed it down and still tried talking me into reopening the account after the matter was resolved.

So I had called to wellsfargo to make a payment on a car note and as soon as they guy picked up it was just rudeness the whole way. I simply asked him if he could take a credit card over the phone and his answer was "No credit cards over MY phone!" This would be the 4th time I called and got somebody with a funky attitude!

My accounts were closed with no explanation. No one could give me an explanation, neither the staff, manager at the Wells Fargo Bank, nor the Customer Service people that decide whether to close accounts or keep them opened...Was told the following... "We suspect illegal activity and we cannot change our bank's policy when the legal department decides the outcome of keeping the accounts or closing them at their whim..." No explanations, they make you feel as if you are a criminal...No letters to explain closing your accounts...Something is very wrong with the higher-ups...The US government must really be drilling fear into the staff workers or management...

I'm writing this having gotten off of the phone with Wells Fargo ~ an hour ago. The back story: I opened a college account with Wells Fargo when I moved to school. It included a checking account, savings account, and a credit card with a ~$1,500 credit line. This was in 2009. Fast forward to August 2014: I notice that my checking account has been accruing $5 service fees for the past few months. Apparently, Wells Fargo changed the terms of my contract. That's in the fine print; they can legally do it. What had before been a free account was now *conditionally* free -- if I maintained a $500+ balance in the account.

I only went to Wells Fargo because my mother has it and was helping me financially. This made it easier to transfer money. From the first day I walked in there I was unhappy with my experience. I was waiting for an hour before I was seen and a couple came in and got seen before me. There was a guy sitting on his cell phone most of the time before I complained about not being seeing and how the couple were seen before me. I then was told I would have no fees with my account as long as I use the ATM.

I was a loyal customer for over five years, until the hidden fees started trickling in. At one point, I was overdrawn by six dollars, so I quickly transferred funds to cover it, and ensure a positive balance. The next day, I was in the red by $100. Shocked, I called customer service so that this could be corrected. I was told that overdraft fees had already been applied, but just did not show up on my posted balance until 24 hours later, by which time more fees had been added as a result of not paying the fees that were apparently there but not posted (absurd, I know). I pointed out that obviously had the fees been posted, I would have transferred the correct amount. The supervisor, Darren, (or Darrel), was extremely rude and even sarcastic; he should not be employed. Overall just a terrible experience. I will be closing my account tomorrow.

Called in to file a claim for airline ticket that was charged to my wells card after it was processed on my BOA debit card. My first call attempt I waited for almost 10 minutes and the rep disconnected the line. My second attempt I explained what's going on and as soon I was done the rep gave me a claim # and said I will hear from them within 10 days. I asked why the conversation was so short and no disclosure was read, the rep said "cause I'm fast" and I said that was too quick and I don't trust wells fargo. He said "I don't care how you feel, is there anything else I can help you with"? He hung up. What a shame for a big financial institution to employ unprofessional people like him and people who don't care about the company's already tarnished reputation. I used this account for medical bills. I will stop using Wells completely and eventually take my mortgage elsewhere. Noticed I used small caps for Wells fargo...... that's how I feel about the company.

Angry doesn't do what I'm currently feeling ANY type of justice. I have had a slew of problems with this bank. I will begin with the phone call I just endured. On the 12th of every month I get an automatic charge from my cell phone company for my bill. Well, when I called Wells Fargo they told me that charge didn't come through because my phone company sent the authorization late and that because it was too late on Friday and it was a holiday weekend the charge didn't go through until late last night. They blamed my phone company instead of admitting any kind of mistake because there was never anything on my account stating a charge was pending for 6 DAYS!

Wife just informed me we have been a customer with the bank for over 20+ years. Can't remember what the bank was before First Union but that's where I started. My small town branch in Kansas treats everyone like a stranger even if you visit the branch a couple times a month. They might say hi and your name, but ask them to do anything other than what you can do yourself with the ATM machine and the answer is NO...like you trying to pull a scam or something. Scandalous is the word for Wells Fargo. If you run to the ATM to deposit a check to cover anything that might be coming in on a weekend or holiday, they will allow you $200. ACH automatic electronic withdrawal clearing house comes in the same day, yellow triangle displays "overdraft" if funds are not available for each transaction. Unless it's CASH, you get screwed every time.

Because I had used this account before, after Christmas, I checked the account to see if the bill was ready. On January 2, 2015, I noticed that the bill was ready and made an online payment of $160.64 on the account. On January 27, 2015, I went back into the account and noticed that I was charged $25 fee. I had to dig through the online statement to figure out why I had been charged $25. It did not state that it was a late fee. I paid the $25 and $150 on the account that day.

Trying to operate your business today is hard enough. Having people we can trust that know their business is what we thought we were getting with Wells Fargo in Port Orange Florida. After several months of a bad experience we finally had to cancel 6 accounts. It seems to us that this bank is very accommodating for the retired people and the w-2 depositors but when it comes to a business, these bankers have little to no knowledge on products, services or how a business operates. We are looking at file a complaint with the banking department for the misconduct that we can prove occurred at this branch. I do not recommend you deal with Adam, Zach or anyone at this branch.

A former Wells Fargo employee had their work laptop stolen from their vehicle late last 2014 year. The laptop gave the thief full access to EVERY Wells Fargo mortgage customers' information including social security numbers, birth dates, income information and banking information as well. The laptop had passwords and user names to gain access to consumer info. Several customers have already been affected by the breach. Call Wells Fargo and hold them accountable if you were affected. They need to waive fees and give free credit reporting. SPREAD THE WORD!!! Email ** to get more information about obtaining free credit report alerts.

We have banked with Wells Fargo for 7 yrs, Why? Couldn't tell you! Over those years we have lost $1000 or more due to insufficient Funds Charges. To be fair, some of those charges are our fault, but most are not. Over the past month we have been hit with about $300 in chargers because of shady banking practices. First, the account we had we found out it no longer was available so we were charged $8.00 monthly fee which caused IFS charges because our bills were figured to the T. We were not notified that our account was no longer good nor the $8.00 charge. After calling them out on it, Wells Fargo gave us back our $35.00 charges.

Wells Fargo Bank does not prioritize their clients' needs. Every negative comment here is spot-on! I wish their CEO would read all the comments and realize what a terrible reputation they have. They need a major overhaul on their policies and how they conduct business. As for my personal terrible experience, I am upset and disappointed that I lost money (in bank fees) that my checking account should have been exempt from since it was grandfathered-in from a previous branch out of state.

On Feb. 3, 2015 I used a Wells Fargo ATM to withdraw $700.00. ATM gave my card back along with a receipt deducting $703.00 from my account, but no $700.00. The machine had jammed or didn't have that much in their ATM. A pop-up came up on the monitor saying... 'This ATM is no longer available' and I should go to 1 of the other Wells Fargo ATMs. As soon as that happened I went to Wells Fargo branch and explained to them what happened. They were very rude and said that was not their ATM. I told them "Well why does the ATM say Wells Fargo?"

I bought my grandson a car and it was paid to Wells Fargo bank in Ft. Collins, Colo. Payments were made on time every month and was never late. His car broke down and was parked in my garage until it was fully fixed. The timing chain/Belt went out and caused problems, I cancelled the insurance on it, but it was still covered fully on my homeowner's insurance. I also sent Wells Fargo the correct papers for car not in use as they asked for. Those papers are good for one year. I kept sending the papers to the banking firm until they kept calling me 8 to ten times a day stating I never sent the papers to them. But when I faxed it to them I kept the cover sheet.

The only reason I am even associated with this bank because my daughter has her account with them and she recently added me. First of all I got mad because I could not download my transactions into a plain Excel spreadsheet. They try to force you to purchase Quicken! Then I notice that when you use bill pay they give you a date 2 days out that the bill will actually be paid. So I called and asked why is it not just done the day you need it to be paid.

My daughter has had student loan from this low life company and has been paying what she can and they continually call and bother my wife and I because we signed with her when she went to school. I am so sick to death of these people not to mention the fact the effect it's had on our credit score. We have paid every debt we took on in our 30 plus years that we've been married. We hate Wells Fargo now and forever. We will never borrow from them. We warn anybody that talks about borrowing money to stay away from Wells Fargo. They suck and are the worst. If I could I would tell everybody that has borrowed from them to not pay them and sit back and watch them FADE AWAY FROM EXISTENCE!!! I would and would not lose any sleep.

Avoid Mobile Deposit. They will hold money for 2 weeks and say it's under verification that money from other account is withdrawn or sufficient balance is available. The account from where money is withdrawn is also my account in Chase Bank and the check is already cashed but still I have to wait for 2 weeks for the money to be available (put on hold currently). There is no way customer service could help as per Wells Fargo 800 number as this is an automated process and no way they could overwrite it. This is quite an inconvenience. I believe should have followed traditional way of cashing money and depositing cash to Wells Fargo. It's just time consuming. The new phone deposit technology still needs to be matured.

I recently went through a divorce. I thinking the experiences that Wells Fargo made me go through and seemed to take advantage of my situation to increase their fees and interest rates, plus prolonging the whole process needlessly was worse than the actual divorce. I've always paid back my debts and took responsibility for all the accounts and the debt on the house after a divorce. I had a two loans that were upside down from when I bought the house in 2006. I was completely capable of making the payments. I only found out after assuming the first mortgage that the equity line wouldn't also be assumed. Wells Fargo wouldn't let me change the name on the account or find another person to be a second holder. The house was upside down so I couldn't refinance the equity line.

I made an online transaction which was cancelled. On my online statement, the transaction posted and the funds were taken. The pending credit for the funds sat for three days then instead of posting back to my account, all records of the transaction disappeared from my records and the credit was never returned. After dealing with them in every available option including the branch manager, half said the transaction indeed was never returned and half, probably because if it's not on the screen, it doesn't exist, said it was never even removed from the account. I have complete transcriptions of the problem, and even retrieved the etc # for them from the merchant. They finally decided the transaction never occurred, and I closed my accounts. I couldn't even get an investigation opened until I did the leg work on the etc #.

I have a car loan with Wells Fargo. They claimed I didn't have car insurance when I bought the car so they added an insurance premium to my loan without my permission. I showed them proof of insurance so they stopped charging me the extra 140.00 a month. After that they continue to claim that I am late on my payments and have ruined my credit. I have 5 late payments on my credit because when I send in my payment, the money goes towards my "reworked" loan. I did not give them consent to rework my loan!

In November 2014, I found $748.00 worth of Fraudulent charges on my credit card. I notified Wells Fargo financial fraud dept. The fraud dept finally reversed the charges. Wells Fargo Financial customer service suggested I report my card lost or stolen, then said to close my account. I was so frustrated and in shock that I agreed. Now thinking they would send me another card. Wells Fargo fraud department said that Wells Fargo Financial customer service closed the credit card incorrectly. They didn't close the card under fraud. They just closed the card. Now they won't send me another card and said I have to re-apply for a new card. Not only was I violated, but now my account has a closed remark on my credit TRW.

Wells Fargo is by farrrr the worst bank I have ever encountered in my life...!!! They hit you with all type of fees and you have to fuss and fight to get only partial of your money back (even if its an error on their behalf)!!! They can BE careless about their customers, they have no remorse. Word of advice save yourself the headache, do not bank with them...!

I have a checking acct that started way back with First Union. I've been using direct connect for Quicken for over 15 years with the account. Suddenly in June, I start getting charged $9.95/mo. I called, they reversed the fee, said it was taken care of and that someone would follow up. I never got that call and forgot about it. I failed to notice the fee came right back on and now that I am preparing for taxes, I found 7 months worth. They will only reimburse 3 months saying I should have called sooner. I did call plenty soon - right after it happened and now it's on me for not calling back AGAIN to fix what they didn't fix the first time. Their customer service is HORRIBLE. We will drop this account in the next year for sure.

I'm paid monthly so I deposit my check once a month. Since August of 2014 every time I make a deposit, Wells Fargo has not made funds available to me for 7 or more days even though my employer showed that the check already cleared his account. This means essentially that Wells Fargo helped themselves to a short-term interest free loan with my money. In early January 2015 when it happened again, I decided to open a new account with another bank. I followed through on that but I don't have new checks yet, so I had to deposit one more paycheck at Wells Fargo today, but this time, my intent was to only deposit what was necessary to cover checks for the next 2 weeks and get the rest of it back to deposit in my new bank.

Wells Fargo charged me 35.00 of a pending purchase of 0.85. When I call the 800 number, they told me sorry they can't help me cause it's not a the banks error. Meanwhile this .85 cents was pending while I had money in the account. Took it out days after and then they posted it and charge me 35.00 in overdraft fee. So disappointed in this bank. Now I have to pay $35 fee for 0.85 cents, how sad.

I receive my pension from France through Wells Fargo Bank in Philadelphia. My October 2014 check never arrived. I send 3 letters for the 3 next months and I never received any answer. From the check they send me, it's very difficult to find any information about that branch like phone number or e-mail. But, they have not only my address but my e-mail address and my phone number. I even sent one of a letter by special delivery so they do not have any excuse not to answer me.

Recently went to Wells Fargo with my 95-year-old mother. We have both had accounts for decades. When questioned about a line of credit, a bank employee said we did not have one. I told her that she was incorrect and that we had used it repeatedly. When I became angry, she went and got the branch manager. I tried to explain the situation and he told me directly to shut up. "Your mother is the valued customer, not you." After I told him I would not shut up and that I was my mother's financial representative, he told me to shut up or he would close every account we had immediately. When I came back with myself, he called the police to have me arrested. It didn't work. This loud mouth should be fired for threatening a customer.

I must admit I took out a 5000.00 personal loan and have always kept my payments up. I became unemployed for 3 years but just recently went back to work. I pleaded with them to hold off from collections for about 5 days which would allow me my first paycheck. They sent the account to collections. Okay, so I made arrangements for a few payments and making sure those payments posted. One mishap on the last payment posting 1 day late caused a very rude conversation from the representative and her manager. I thought the payment was due today and the payment was due yesterday. I deposited the payment in the ATM but unfortunately that was not good enough.

it was allowed to go through. We tacked up $140 in overdraft fees on $25 worth of purchases.

I opened a business account with Wells Fargo because I recently started consulting and had to open a business account to track my finances. When I got to the bank I was initially greeted by a warm and (what I thought) was friendly representative. He set up my account and proceeded to try and get me to purchase a credit card reader, although I explained several times that my business doesn't require this he still insisted that it was something I should purchase and how it would protect me. After declining his offer I did tell him that I was interested in applying for a Business Credit Card. So he proceeded to run my credit and told me he would contact me with the results.

After my wedding I decided to post my wedding dress and sell it online. I contacted by someone that wanted my dress and we agreed upon a selling price. (this is the first time I've ever sold anything online). After we agreed upon the price I was mailed a check which I deposited in my Wells Fargo Account the day before Christmas. Christmas day I was contacted by the person selling me the dress and they asked me if I could wire them some money out of the check for the average to ship the dress. "They made the check to much by mistake so they said". The day after Christmas I noticed there was a comment by the check that said fraud, so I went to my branch. The branch manager told me that the check was fraudulent and I was very upset.

I rolled my IRA from Fidelity to Wells Fargo. It was the worst thing I could have ever done. I lost about $500 dollars overall between their charges and the investment lost. They put my money in crappie accounts so-called "American Funds" that did not generate any earnings, they kept charging managing fees. They did a transfer from my account when they were not suppose to do it, which ended up in me paying overdraft fees from my bank. They don't know anything about investment. They just want to feed themselves with your money without creating any growth for your investment.

Put on my credit report that I opened a visa card in 2010 and closed it in 2011. When I asked the credit bureaus to investigate it, they contacted wells fargo. They gave an explanation that I gave in 1997 when I co signed for my brother on a loan that he had filed bankruptcy but evidently didn't pay off. The total amount $1843.00 and although they have sent nothing in writing they harass me and my family by phone calls to home and cell. My mortgage is with Wells Fargo. All these years they have never brought this to my attention. Additionally I never opened an account in 2010 and closed in 2011.

Their online capabilities were down, and I had made several payments the day before leading me to be 26 cents over drawn, and unable to use my account. I tried to transfer from other accounts and was unable to. I checked several times and was not able to get in until after midnight. Then I transferred and everything seemed fine. I got on the next day and found that they had excepted both small payments, but retired the largest one because I didn't get the money in there fast enough. When I called, they apologized and then told me all they could do was return half their 35 dollar fee. But that was all they could do. It sucked and this is not the first time they have messed up this bad.

I received an email from Wells Fargo saying $12,000 I had deposited into my checking account by another financial institution was available. It also showed online that the money was in my checking account and the deposit was reflected in my account balance. When I went to a branch to complete a wire transfer to pay for a purchase, the money is not available. It would not be available for another day.

Family health issues took a toll and I had to give my vehicle back. I was contacted and told they sold the car for less than the loan and I owed them the balance. I was told by 4 different employees that if I paid the balance, the transaction would be taken off of my credit record. Now, they are telling me that not only will they not take it off my record, they are telling me my balance after paying for over a year is more than the original amount I agreed to pay back! They have been unable to provide any documentation and continue to tell me that I have misunderstood their comments. I don't believe I misunderstood 4 different people! I will never work with them again and have now heard horror stories from friends about the horrible issues they have had with this bank also.

My first encounter of Wells Fargo was my with car loan. I live all the way on the east coast and this was before they came out here...needless to say they are awful. If you are a day late you will get harassing calls every 3-4 hours. My due date was on a holiday (just happened to be my due date that month). I paid it via my bank online and due to the holiday it didn't go through until the following business day. Well I received 5 harassing calls that one day. When they "acquired" Wachovia and came to New Jersey I knew they were going to be very disliked....and I was right. They will trick people into opening 3-4 checking accounts and lie about fees. DO NOT BANK HERE!!!! Fees, awful customer service and employees who treat you like cattle.

Error was made, money was there.

I've banked with Wells Fargo for over a year now! Only bank I've ever been to that you can't take a check into and cash it! Or the only bank that holds someone's money for 7 days!!! Why? Nobody and I mean NOBODY tried to help me out and be nice about it! Everyone is SO rude!! And hardly speaks English!! They just kinda shrug it off like who cares!! Well I care!! I count on my paycheck being there to pay my bills!!! Now every month they make me late on bills! Hold my money for however long they want! And just kinda dangle my paychecks in front of me!!

This bank is not proficient as s bank, offers services that are below other banks standards. However trying to open an account for my children with them resulted in a very disappointing experience. What a way to turn down potential customers. As a business expert I will give them a score of 0 stars, but that is not possible.

I was a member years ago and was always having problems with checks being partially posted to my account. So, I closed the account. About a year ago, I reopened my account due to the convenience that I now care for a Retired Vietnam Vet with Parkinson's and he uses W/F as well. It was just easier to use the same bank than running all over town to different banks. Well, since opening my account my card has been blocked twice within 2 weeks, due to Family being out of Town and it was Christmas.

Hells Fargo completely helped themselves to every last dime I had. To make a long story short, I am going through a divorce and we are splitting the assets and debt. Due to the fact I no longer have a second income and have a two year old child, and trying to survive, my credit card got behind. Wells Fargo completely drained my account of $3,000 leaving me nothing for rent, food, etc. As far as I know there is no judgment.

A payment was posted to another account in error, not mine. It took two weeks to correct the mistake. I received daily phone calls asking the same questions over and over. I repeatedly gave them the information about where the payment was posted, even to the name on the receipt that was given for the payment. I can't talk to the branch were this took place because the person that did it is the branch manager. I doubt if any retraining or discussing the lack of concern about this would happen should I talk to her. Cannot find a way to get to the board of directors. Also having someone trying to log in on another loan account. Very little concern by Wells Fargo about this. Could you direct me with a phone number to the board of directors or someone who could investigate this situation?

I would like to lodge a formal complaint against the banks which practice the following in order to get more fees from their customers. In particular, two banks that I know of have this practice: Wells Fargo Bank and Bank of America.

Unfortunately, I have my mortgage through Wells Fargo. Every once in a while, I have to physically go in and pay the month's rent, because I have some questions about it. Bank tellers are very uniformed about simple questions that I had. Every time I went in, it seemed like it was their first day on the job. They have pushy bank salespeople standing behind them. First they ask you a bunch of personal questions that are none of their business. Then they go in for the hard sell on their various products. They won't let up even though I tell them I'm happy with my current credit union and I'm only there to write a mortgage check and leave. Of course they had to add that a lot of people were not happy with the credit union I use as I was trying to run out the door. Awful experience like this every time I walk in the door.

I've been a customer for over 10 years and called to dispute my first charge. My mortgage company mistakenly debited me twice, causing a severe overdraft. I was essentially told that WF did nothing wrong in this situation, so I will be responsible for the charge unless their investigators determine otherwise, which can take 10 business days. Rejecting the charge is also not an option. In the meantime, the fact that I have no available funds AND automatic debits scheduled to come out in a few days is really not their problem.

I deposit $3,658.00 on my account Thursday 01/09/2015 (the check are from Merrill Lynch financial institution) and the check will be clear in 01/21/2015 - almost two weeks. This is unacceptable. I got late with my payments. The bank treat me with disrespect. I request to return my check but they refused.

I recently closed my account with wells fargo because they claim that someone hacked into my account. It started with my card stopped working so I went in and that's when they told me someone has tried to hack into my account. Then I had them change my account # and give me a new card. The very next day that card stopped working so I had to go to the bank again and get yet another card. Well this card worked for about 2 or 3 days by then my real card had came in the mail.

I applied for credit over 10 years with Wells Fargo, but never have receive any credit. I will close my account with this bank and never recommend it for any person of color. Boy, I don't care what they say, never apply for credit if you are a person of color. I have even increased my credit score above 600 and nothing. It is not worth your time or the trouble to apply here if you are African American. I guess I am the wrong color. They look for ways to decline you. My account may have been over drawn, but it was always paid, but maybe if they try to help someone it might not be overdrawn.

When I deposit a check on Saturday it doesn't get in my bank account until Tuesday. I asked a banker why and she said that when you deposit a check on a Saturday, it's as if you are depositing it on a Monday, so you get your money on Tuesday, because they are closed Sundays. Well they are open on Saturday, so why can't I get my money on Monday. This month my check landed on a Saturday (10th). I get paid once a month on the 10th and all my bills just so happen to be on the 11th, 12th, and 15th. I was able to pay 2 of my 6 bills, with the lousy $200 of my own money they let me have. I have $5 left and today my car insurance for $143.85 is coming out, and I don't get my money until tomorrow. All the banker could do was tell me that if I overdrafted to call them and they will see what they can do. Not the first time I've had issues with them.

Wells Fargo Credit Card Services is THE worst I've EVER encountered. Every time I call, I get the worst customer service! The reps interrupt you, talk over you, & the leads or management are clueless; no one takes accountability for anything. They're too busy trying to find fault in the consumer. I just wouldn't recommend Wells Fargo Credit Card Services to anyone.

Wells Fargo uses Elderly people to make money and rip them off. They did a modification for my Dad's loan in 2012, it took two years to get it finalized. They couldn't keep up with the requests, the paperwork, it was always re-fax, re-send, to the point of ridiculous. After getting the modification, two years later there was issues with a water leak and major damage. I found out that Wells Fargo had held the insurance, when I called my father's insurance man, only to find out it was cancelled.

I have had an account with Wells Fargo for over a year now and every month it's something else with them. Between their fees and limits and requirements to hold MY money, I am going to close all my accounts. I had paid a tuition bill for my daughter's college bill over the phone for $3800.00 which went through fine and then went on to pay a medical bill for $200 it was declined. There was more than enough $ in my account to cover the charges and when I called the bank they explained they have a daily spending limit of $2000 on debit cards. Well then I said why did a $3800 charge go through and not a $200 one?? Made completely no sense and their answer was "well apparently you've paid a bill like that before." What?? Are you kidding me??? You just said your limit was $2000 but you let $3800 go through and then they said they could try increasing my daily limit but I was denied??? Again? What? Denied to take out MY money in my account??

I used Bill Pay to pay 2 bills that I couldn't pay on their own website. I remove all the bills from Bill Pay because Wells Fargo messed up on paying my bills; always late. Then on the 2 bills I had left they double paid the bills, causing my account to be over drawn. That means over draft charges. I went to the bank after an hour of talking to the main office. They said they could get the funds returned. Today I get charged another overdraft and I still don't have my money back. There goes food this month; it was almost $500.00, plus overdraft charges. I called today to the main office and the lady was very, very rude. She knew she had lost my account if I ever get my money back.

I originally posted this on a Wells Fargo forum but the WF moderator would not post it! Censorship! I wrote: Funny, I have the exact same experience and here we are more than a year after your post and NUMEROUS responses from Wells Fargo here and guess what? Wells Fargo is still doing this nonsense, keeping your money and saying the funds are not clear and keeping a hold on your money when it is confirmed they got the money!

I write at this time really uncomfortable with a bad situation between bank/customer that is going to have two years very soon. Wells Fargo took 5,000 $ from my personal account on February 2013 for warranty of a security credit card. I never used it because it came with the wrong name. After the cancellation of this credit card on August 2013, I'm still waiting for the return of this 5,000 $ even with all the different requests that I have been doing across this time to receive my money back. I requested by email from March 2013 to August 2013; then I tried by phone between October-November 2013; I wrote a new email on March 2014, and after all of these I personally went to a commercial branch/store on November 2014 and met a Personal Banker agent for more than 4 hours. We talked three times by phone with the credit card department. We sent by fax new Wells Fargo forms, we wrote new emails. Different workers of the bank told me that my money would be refunded on my account in 72 business hours. But never happened. After all of these things between this two years I'm still without my money.

A $2.50 overdraft fee was charged to my savings account. How does one overdraft a savings account? I pointed it out to the branch manager. She explained that she had made some changes to my account that had resulted in the overdraft fee and assured me she would take care of it immediately. I asked how she could do that without my permission or my signature. The answer was she had that discretion when I had signed the savings account agreement. I immediately closed the account and asked that I receive written confirmation that the $2.50 fee had been taken care of. I was assured it would be and waited to hear from her.

I am someone with exceptional credit. When my son and daughter-in-law's AC went out, I helped them get one with a 12-mo. no-interest loan that went through Wells Fargo. From the get-go there were nothing but problems. I didn't get the first statement until right before it was due. As a teacher, I get paid once a month, so I made the payment ($500/mo. rather than the $131/mo. due) on the 1st, like I pay all of my bills. When I noticed recently that their balance wasn't matching mine, I looked to see that they had charged me a $25 late fee, even though I had been making regular payments. I requested that they change my due date and remove the late fees, but they would make no accommodations. Then, even though I made 1 payment on 12/2 and another on 1/3, they dinged me another late fee of $35! Apparently my payments were 1 day before the beginning of the billing cycle and 1 day after the end of it even though the charges were on the same statement. Plus they charged me $1 interest on the late fee! I've never dealt with a bank more frustrating and unresponsive. Needless to say, I transferred that balance to my Boeing Credit Union credit card (which is a marvelous bank, by the way) so that I no longer have to deal with this poor excuse for a bank.

A business deposit made at end of day went missing and they REFUSE to open an investigation! They were really cooperative in the beginning but now that it is showing that the error was made on the bank's end they have just locked up and refuse to assist in any manner!

I had a horrible experience with Wells Fargo. I went through financial calamity and they repo my car and asked to pay the months that I haven't paid... they repo my car from Boston, Mass to Rhode Island... lol to another state and asked me to pay 2 thousands. I went all the way there and guess. They told me to pay 22 thousand dollars for a 15 thousand dollars Honda Accord 4 year old. I told them to show it up their **. I know for sure you can go to jail if you steal a can of soup to feed you kids but c'mon those pigs are driving tax payers to poverty.

Recently made a large cash deposit of over $10,000 to Wells Fargo account and noticed a $17 "cash deposit fees" posted to our account. Called their rep and found out that Wells Fargo claimed "based on account type" there is a cash deposit limit per month. Asked the rep that doesn't make any sense and she couldn't explained as well but stated there is a limit to your month deposit. We the consumer deposit cash to bank and we get charged for bringing business to them? Does this make any sense? I know banks are greedy as ** but they have just take this to another level. We bailed them out w/o a thank you and now charge us all these ** fees. No matter how you look at it, this is not legal.

I'm a student and I opened my account with Wells Fargo when I was 17. It was such an expensive mistake. About a week after opening the account I was charged a fee for transferring money from my checking to my savings. Then I thought I had overdraft protection, so when I used my card to purchase some gas, I had thought that the funds were to come out of my savings. After checking my online bank statement I was charged a fee for transferring the money to my savings and an overdraft fee of $35.00!!! Furious I went to the bank to complain because none of these fees were mentioned when I had signed up for the account. Thankfully I was able to explain my situation, they apologized and told me they had made a mistake with the account they set me up with so they would refund the fees.

They juggle everything in my checking to suit their way, will hold direct deposits & bank transfers. So they can charge overdrafts.

I have been with Wells Fargo for a while now. I just started doing direct deposit with my new job. And my sister works for the same employment. She has a different bank and got her direct deposit today. However I haven't gotten mine. When confronting Wells Fargo about this, they said that they'd only do direct deposit from a certain window of time throughout the day. But yet they're willing to take charges to my account whenever I use it as a debit card. Why can't Wells Fargo be like most other banks, especially when they're bigger than other banks, and receive and post deposits throughout the day?! I am now going to close my account with Wells Fargo, and bank with my sister's bank; which is a credit union. A much better place to bank with. Anything is better than Wells Fargo.

I called to undo a stop payment. The rep that answered could not undo the stop payment. Why I don't know. So I asked to speak to a supervisor, his name is Eric. He was very rude, would not even let me speak, was very loud almost yelling at me. Did not even verify my account or who I was, so I ended up hanging up due to the fact he wouldn't even let me speak. He spoke in a very aggressive, unfriendly manner, and was not very professional. I have banked with Wells Fargo for a long time and my home and student loans are with them. I will be changing banks, to give a company that much business and be treated that bad. They don't deserve to have my business.

I remember clearly not signing up for overdraft protection. This is a service that I have always declined to have with my other bank. Today is the third time am getting hit with the overdraft fees that I don't even understand where it comes from. I did a transaction four days ago and that transaction was pending for all this long. I woke up today and saw my account in negative and immediately posted the funds to bring it to a positive. Immediately after posting I was charged an overdraft fee. I called 1 800 and they said it wasn't the bank's fault. Alas! Why am I getting this fees when I even have paperwork at home where I declined to have the overdraft protection? I guess three chances were enough for them to rectify their hidden/ripoff fees to loyal customers. I have no option other than closing my account and transact with trusted bankers. Mean what you say, you not practicing courtesy!!

2 months ago I sent money for my bank transfer to a different bank in a different state. When I would call they say it's being processed only to find out that a teller messed it up. Now they are saying wait for it or send the money and for a new code. Wth. I was waiting for that. It is my money not yours.

Well, it all started a little over a month ago when Wells Fargo put a hold and return on a paycheck of mine. When we called and ask why, the customer service rep told us it was because my full name was not on the check. Mind you, my paycheck comes from that state of California. They have never put the full name, only the first initial and last name. So when I asked when this became an issue, I got a rude attitude and was told it has always been that way and just because I had gotten checks that slipped through the cracks didn't mean it was legal or okay for me to do that.... Are you kidding me? Like I choose how my paycheck is written. So after speaking to her supervisor and getting the real reason why my check was being held, she reversed the hold and made the deposit that same day for us.

Overdraft fees 35.00. Please be real careful when writing checks because if your account doesn't have more than they want you to have, they will hold checks up to 7 days, so that they can bounce - so that they can make money. My friend works there and that is some of their tactics. They sit around lunch time at the computer and laugh at people... accounts.

Hanna **, a supervisor at Wells Fargo customer service, would not refund an overdraft charge due to a monthly service fee they charged me on the same day I paid a bill. Customer service will state they do not overdraft for their monthly service fees and in my case, I was over drafted and now charged $35. Called 3 times to customer service and was denied of my hardship of recent unemployment also. Called into a local bank, the manager helped and could only refund half. She stated last week they had an upgrade to the system and I also had an upgrade to my smartphone. The day I looked at my online Wells Fargo app, I had sufficient funds. Unfortunately due to technology upgrade lag, my account was wrong and I did not have sufficient funds after all. Due to technology upgrade, I was charged an overdraft fee. BEWARE. Technology may get you one day and charge you overdraft fees or worse, lose your money. Keep in mind Wells Fargo is designed to overdraft people in hardships.

I am relatively new to the US. Set up a secure credit card a few years ago to begin building my credit from scratch - an equally stupid thing in the US not recognizing stellar foreign credit... with US institutions!!! I was forgotten about by Wells Fargo. Now my credit in the US is great. I wanted to upgrade my ridiculously small credit limit and get rid of the security bit. This, of course, takes months even though they can see that I have no transactions. Funny, how they take your money instantly but take forever to give it back. The CS person was shockingly, or rather not shockingly, unaware of how to assist a customer and read me the same terms at least 5 times without listening to a word I had to say. Not friendly or pleasant at all. The lady I dealt with recently in a branch seemed great, until I found out she was not at all knowledgeable and told us wrong things. Do not bank with Wells Fargo.... They are seemingly careless about their customers and have no business being in the banking business. Bloody useless employees and terrible policies.

So I started a student account with Wells Fargo a few months ago while I was in school. I needed a second bank account since my bank was local and I didn't have a debit card. So I asked the Wells Fargo employee if a minimum balance was required, and he assured me that there was none. That was a lie. Unknown to me at that time, you need a $1,500 minimum checking balance or else, you are charged $5 per month. Thanks for the heads-up. Since I was unaware of the monthly fee, I had let my checking account go to 7 dollars and I didn't have any money in the savings account. So they charged me $5 and another $5 without me knowing. So now I'm over-drafted by $2.67. I don't even know if this hurts my credit or not. I've never had to take out loans for school as of yet, and I can't have Wells Fargo's shady business tactics ruin my chances of financing school. I'll admit I should have checked my monthly statements, but I figured why should I check my statements if I know the balance was the same? I didn't add any funds because the account was for school only. My local bank has never done this to me, and I plan on paying my fees and closing the account with Wells Fargo. Big business tactics at its finest!

I just opened a checking and savings account about 3 days ago and called the 1-800 number on the back of the debit card and spoke to Scott. He had no respect for me the customer. Speaking like he was talking to someone on the streets, I asked to speak to his supervisor 3 times before he transferred me to another rude controlling person that was a supervisor by the name of Chris. If it wasn't for Linda at the bank who opened my account I would close both accounts today.

I have been patiently awaiting a response to my complaint with Wells Fargo Bank 400 North McCarran Blvd. Sparks, NV 89431, but have yet to receive any regards to my complaint at that branch where I was discriminated against by the misrepresentation of the staff at Wells Fargo Bank.

I recently went to Wells Fargo office to change my debit card pin. They helped me get to change it and stuff. I want to change it because I forgot my Wells Fargo online account - the email and the password. Every time I want to log in it will ask for my pin. So I was so happy that I changed it. When I came home I tried logging in online and used the new pin but it is still not working. I don't know what's the problem. I tried so many times. Wells fargo is not reliable. I wish I can just change my pin online or phone and not go to wells fargo office anymore. It's so hard for me because I got no car and I got a newborn baby. It's inconvenient especially when I have something important to look for in my bank account.

I am an assistant for a lovely 82 year old man for a few years already. His elder attorney asked me to revisit becoming his POA to make life easier for him and my job also less difficult. WELLS FARGO advisor proceeded to refuse the POA after his client told him this is what he wants. His advisor/broker is now involved in his personal affairs??? And is trying to claim elder abuse, refuses to speak with attorney and has now frozen all his accounts that he lives off of and pays payroll. Calls him at least 25 times a day after he has been told client does not want to be bullied or controlled by him. Advisor blocks his phone as private and when 82 yr old man hung up on him, advisor called police who was in middle of dinner with caretaker. 82 year old told police that the advisor is harassing him and needs to stop. The police said they would tell advisor to stop which he didn't and 82 yr old had to take phone off hook. This all because 82 year old wants to change banks and broker. I'm very interested in how Wells Fargo NA can bully and harass anyone to this degree and hold him financially hostage because an individual is not happy with their services. This is all being handled legally but Wells Fargo NA are the senior abusers.

I went into a local branch to have looked over to correct some mistake. The banker who help me the time before was off so the manager said that she would handle my account. She would call you in two hours. The time went by, no call so I called once I got off. Two hours later still no call. Spoke with her, she said "Sorry got busy, didn't get to it" but she would call for sure before the end of the day. That was 3 days ago and still no call. Second lie.

This teller chick almost stole my money! I was depositing $152 through the drive thru along with my mom’s deposit and the teller technically said that we didn't add up the money correctly on the deposit slip and returned the bottle thing but with the checks turned in as cash and new slips. My mom and I were confused. So we went inside and the teller herself said she opened the bottle drive thru thing and didn't see a $100 in there. So we spoke to the manager and the dude kept saying he was going to resolve the circumstance for us and did small conversations like if he basically was never going to resolve anything. I said to the guy to re-watch the cameras to see where the $100 (which were 5 $20's) magically disappeared. He said that he doesn't have access to the cameras and that none of them point to the tellers. What the heck? There’s like 50 of them pointing to the tellers. I also said he can just re-watch what the camera that points directly at you in the drive thru recorded to see if the 5 20's were put in the bottle thing, but the guy said that it can't be viewed. I had to tell the manager guy to stop staring at us and converse by going up to the teller chick that handled our money, the guy was scared by our agony of the $100.

I have had an account with Wells Fargo for about six months. I have had to dispute a few unauthorized charges, and I am very satisfied with this bank's policy and procedure. The customer service reps are courteous and very responsive to my problems, and matters are handled fairly and quickly. The bank personnel are always helpful and friendly. I made a good decision banking with Wells Fargo.

Wells Fargo has my truck loan all messed up. I have given them the documents they ask for but they keep coming up with more and more questions. I give proof that they need and once again they come up with something else. I am done trying to work with these people. It is impossible, I can't get nowhere with them even though I have given them all the documentation they have ask for. All I want is what is legally mine. I have been a good patron but I am unable to resolve this so I have to now take my time to get this resolved. I will never deal with Wells Fargo or any branch of Wells Fargo!

The bank manager admitted in front of two witnesses that he yells at anyone on the phone or who comes through the bank door that yells at him. He was ranting on the phone at me, upset that my attorney knew more about the banking issue than he did. In order to get him to hear my question I simply raised my voice and said "please listen to me." He yelled at me over and over that no one yells at him. During an in person meeting following he fraudulently said that I screamed. I did not scream I raised my voice in frustration. There is a huge difference. Is this customer service or is it verbal abuse? When is it appropriate for a bank manager to yell at a customer and even worse boldly admit that he does it all the time! What if he yells at elderly people? It is bad enough that I am disabled. Will this bank take my complaint seriously?

Wells Fargo executive offices. On Aug 22nd I came to Salinas Wells Fargo located inside Safeway on I came in to make a monthly payment for my dad. I waited in line for about 15 minutes, which is normal for a bank. I myself and my parent’s bank with Wells Fargo and has purchased several vehicles through Wells Fargo auto dealership. We loved and had always had really good customer service until I step on this branch, they all looked so pleasant but apparently the teller who helped me out was in a bad mood or was having a bad day. ** was her name. How can I forget? She gave me the worst service ever!

So I open a savings and checking account with WF and within a week and a half I have the account placed on hold because I closed one of my external transfer accounts and apparently didn't inform them in triplicate with blood samples and a letter from my mom saying it would be okay to do this. This was a few days before Thanksgiving and a family trip so it was slightly inconvenient. Finally resolved the issue and had the account hold removed and proceeded - in hindsight like an idiot, to deposit a couple thousand more into the account.

I'm on a limited income. So having overdraft protection is a plus. If I didn't have the money and it is an emergency I could use it as long as it was in my account by 6 pm 2 days later???? Ok now they decide to change that and charge me 115.00 NSF fees when I put the money in the bank by the next night. Called and now they don't always let you use your card like that so you may not get approved if you need it??? Why have it? Since opening my account they have cost me more money than I have. And if you get a banker they will be gone in a week. I've had about ten bankers in 3 years. You can all to see about having the NSF taken off cause you were told one thing but no!!! Can't do it!!! Call back and tell someone else the same thing and they will do it??? Ripoffs. I've had my account hacked about 7 times now. And I'm moving my account to another bank. Their bill pay cost me 130. Once my cable was cut off since it took them two weeks to pay cable bill thru bill pay.

I deposited my pay check today and to my dismay my card was declined by Netflix for $8.99. I check my balance on the mobile app and my account is overdrawn by nearly $300. I check my statement online thinking maybe someone got my card # and I was a victim of identity theft, no transaction history of spending. I call thinking it is an online fluke, but no it true -$300. The worst part is there was a pending deposit of -$800. I immediately go to the bank, but nothing was done and I was told it would be back to normal tomorrow. I was given no proof of this all being OK tomorrow and by the way I have bills due today!!!! So thanks for the late fees and making me have to borrow gas money from my boss. Oh, and not being able to buy food tonight either. Wellsfargo- destroying peoples lives!!!

My 17 y/o daughter tried to cash her payroll check which is a personal check (this is how the small company pays her). The check was drawn off another bank which is right across the street from Wells Fargo. My daughter was told that she could not cash the check. That all she could do is deposit it into her account. She was told this by Stephanie ** Sales Rep (who is a new employee to Wells Fargo). My daughter has never had a problem cashing a check ever and she had cashed the same type of check two weeks prior at the same location in Clearlake California and was allowed to cash it. My daughter has also cashed payroll checks in Colorado no problem so long as they were under 300.00.

So I was served with a court order to withhold funds for child support, which was fine. I only had like $94 in the account and Wells Fargo charged me a $125 processing fee, which put me $35 in the hole. They sent no money to child support and still charged me the fee. How can this be legal? I would think a court order would overwrite their charge. I would have been a lot less upset if they would have put me $125 in the hole and at least sent the $94 to my support but instead it all went to them. Never banking there again.

I have been with Wells Fargo since 1976. As of 2014, their service has gone completely downhill due to what I feel is a total lack of accountability. I make deposits frequently and responsibly and I am told repeatedly that I am over drawn despite having demonstrated in detail that this is a mathematical impossibility. Apparently Wells Fargo is inserting many hidden fees or simply has some sort of computer glitch that prevents the system from properly adding up even the simplest of mathematical equations.

Wells Fargo Merchant Services Collections Dept. We received a collections letter for payment of "assessed charges for $1,665.12" with no attached explanations. No deposits were made to the merchant services account for 3 months after we've closed the checking and savings account. When calling 1 888 773 6589, I am transferred to a senior rep (Anna **) who supposedly is the only person who can help with the case. This person does not answer the phone, return calls, and all other telephone customer service reps are rude and unprofessional.

Very poor customer service at Wells Fargo on Pineville Matthews Road. Wait for the banker for long time. The lady asking so many personal questions. Disappointed with this bank.

Opened a Wells Fargo account two months ago, one of the questions my fiance and I asked was about their over draft protection. We were explicitly told that if for any reason our rent was due and the money was not yet in our account, that Wells Fargo would cover us, charge us a $35 fee and that would be that. We found out recently that not only was overdraft protection activated on our account, the type of account we have would not even allow us to have over draft protection. We called the 24/7 number to see what was happening originally because it was past the business hours of our local branch and they again told us that our overdraft protection was there. When we confronted the branch manager where we opened the account, he then told us that our account would not qualify for overdraft protection. I called the number back again to put in a complaint with them about how we have been lied to by the customer service number and the branch and they then told me that even if we would qualify for overdraft protection, it is at Wells Fargo's discretion if they cover the charge or reject it.

Here’s a little consumer heads up I’d like to give everyone. It involves shady lending practices by Wells Fargo. A year ago, we purchased new carpeting for our house. The carpet company offered us 0% interest for 1 year and we took advantage of it. The loan was financed by Wells Fargo Bank. We make payments on the loan every month. Flash forward 1 year. I go to pay off the balance as the term of the loan is up. It’s a few weeks after the end date and I figure I will pay a month’s interest. Not great, but no big deal.

My husband received an international wire transfer from Canada that had posted to our account for three days before the bank flagged our account and closed it. Customer Service was not helpful and very rude. They have the right to terminate an account for any reason at any time which we understand but they will give us no reason why our account was flagged and was told they are not going to tell us. They reinstated the account after we went into a branch office, we were able to use the card twice (I have the products we bought sitting here in my house) by the next morning our account had been flagged again but this time the account had been wiped of all transactions after November 28th 2014 and the account balance was no longer $3,286 but was $286. The money also has not been sent back to the original sender. Customer Service either on the phone or in branch cannot explain where the money is or why our transactions have been deleted. The only thing we are told we can do is wait and then call back in a few days to see when we can access the money in the accounts. We were also told that they have no idea when we would be able to receive the money that is not in question.

Decided to pay my bill ahead a few months. Payments are $50 so I paid $300. Today they call because my payment is late. I noted with the $300 check that I was paying for six months and they said that I can't pay ahead. They hit me with a $35 late fee.

I recently financed a new furnace through WF for 6 months free financing. My local Colorado HVAC company arranged for this financing. Apparently, many HVAC companies provide their customers with this kind of financing through WF. I know this because an HVAC company in Kentucky also charged my WF account for $6,000 1 week before I had my furnace replaced. When I received the bill for the furnace that I did not purchase from Kentucky I immediately called WF. I was told that I could file a dispute that could take 30-60 days to resolve. In the meantime I should continue to make payments on the $6,000 I clearly did not borrow!

Let me start by saying I've never made a negative review anywhere! Wells put a 10 day hold on my last deposit. It was a deposit made by the same payee as has been done for 6 months. The check cleared the payee's bank same day. Yet wells tells me, they're not even going to "TRY" to verify funds until day 9. How freaking convenient. Simple- big bank has my money in their possession for 7 days, and won't release to me! Why is it these big banks think they're doing me a favor by letting me have an account?!

28 years of never late, or never missing a mortgage payments, Wells Fargo puts a 15 year old named Tiffany on a call to me to announce they had submitted my payment 3 times and there were no funds to cover. And yes, she had the check in hand because she gave me the check number. 25 dollar fee added and 10 dollar late charge added. Many phone calls to my issuing bank that said they never rec'd a check for payment from Wells Fargo. Conference calls, threats, and a demand to see my issuing bank statement in the mail to Wells Fargo offices in the mid west. Against my better judgment and everyone else’s, I submitted, only to have Wells Fargo respond by saying it was not enough as it did not state the amount of money available at the "unknown moment" the payment was submitted. Which according to my bank never happened. Never got my check returned or proof that it was ever submitted. Mortgage now over, 30 years up with, guess what... 35 dollars of cashed but uncredited to me, late charges from that nightmare. Yes I paid three years later to make it go away for now, with a written notice of dispute on the back of the two checks. 35.00 and 10.00. Disputed amount. Little did I know that I don’t seem to be alone with their methods. I will NOT let this go! No matter what.

Wells Fargo has been reporting a mortgage to the credit agencies that is not mine. I have been trying to clear this up but they only provide you with a fax number and tell you to call the credit agency. It is extremely difficult to resolve these credit errors.

I've been a customer since 1981. This bank is no longer American owned and it shows by the slop they hire as customer service. They sneakily added a 13.00 a month fee to my decades old "free checking" account, without first notifying me. They locked my debit card and refused to send me a new one, simply because I moved. My last visit was to their drive up window in Montrose, Co in November 2014. The illiterate bimbo sent me a tube with a HUGE wad of cash, someone else's ID and credit card. When I kindly sent it back to her, explaining her error, she STILL had not figured out her error, and when I had to spell it out for her, the other person who she sent MY envelope to was already starting to take off! This stupid teller acted like she had made no error and didn't even thank me for saving her rump by actually checking my envelope and saving her butt before leaving, which would have cost her her job! Next time, I will keep the cash, and let the ** get fired!

Recently I was charged $118 plus $7.00 for a court order from the DMV. It was for a past registration charge for a Scooter that I no longer drive. I had little funds in my account and the charges were still posted to my account which put me into negative balance. Then was charged 2 times at $35 each for being overdrawn. None of the money removed from my account were used to pay the DMV court order. Yet I was charged this as a service fee. For what? I asked. DMV can re-submit this order again and again, and unless I have the funds to pay the $143 I will be charged again for this service fee. I'm taking this matter up with the DMV now, letting them know how the order is not helping the situation to get their money.

Wells Fargo has a new campaign advertising a toy giveaway with signs all over the lobby. The headline of the sign is in Spanish with an English translation in much smaller print underneath. I told a banker at my branch that it looked as if Wells Fargo has decided that English is now the second language as far as they are concerned. She commented that she did not think anyone would notice. I have called the 800 number twice and still not been able to talk to a supervisor. I am highly offended that the bank would use English as a language second to any other language. English is the language of this country and should be the primary language in any establishment or transaction. I hope to hear from someone at Wells Fargo who can explain what their thinking was, but I don't expect to hear anything.

I am having a horrible experience with Wells Fargo overall. A month back, on a regular service call with them, they had one of their advisors talk me into opening a brokerage account. I asked him for what documents are needed and I offered to go the nearest bank but he rushed me into opening an account with them. Later after I invested ~$12K, they froze my account saying they needed notarized address proof from me. I gave them the same last week and am still waiting for them to unfreeze my account.

I made a deposit that was large from my 401K into my checking account. At no point when making this deposit was I told that it would be held for over 2 weeks. This was not a deposit written on a personal account, this was a deposit from another bank. Due to the hold on my account, all of my bills were returned along with my rent payment. After spending over 5 hours on the phone between the call center and the local branch manager (Tina) who told me the Back Office made this decision and they would not help me. Her words: "Even if you try to close your account, we will not release your money for another 10 days". I will be closing my account the minute my funds become available and I can promise that I will never use this bank again for anything...

It is stupid, I was at home trying to go to online banking from my laptop, usually I'm doing it with my mobile, so it couldn't recognize me. It start to give me security questions to answer, I couldn't answer them because my cousin opened the online banking for me, so I called Wells Fargo to help me, and they are telling me "you have to go to your branch." The reason that I was using online banking is, I was not feeling good because of my gallstone, and I couldn't go out. That's why I needed help from this idiots to check my account and pay my bills, and they can't do **. I'm working with Chase and I never had a problem with them which they are always safer than Wells Fargo and they are so secure.

Customer service staff in happy valley was rude and condescending. They never even bother to hear me out, and they were the ones who held onto my money. It's just a nightmare banking with them. I hope to end it very soon.

I had modification done to my loan by Wells Fargo in 2009. I lost the paperwork so I wasn't sure of the terms. I asked them over 18 months ago what are the terms and they assured me that my interest on my loan is fixed for the life of the loan with email. At that time I wanted to do refinancing because rates were really low but when they told my rate is fixed I didn't since it was lower than the market. Few months ago I got letter from them stating that my rate is going up in December 2014. After complaints all I got from them is SORRY for misleading me and there in nothing they can do but if I want I can refinance with them now if I want at way higher rate than 18 months ago. Thanks for nothing wells Fargo. I will never do business with this bank again.