Wells Fargo Reviews

I have automatic payments on my account. So each month they get taken out at the same time. I work a part time job so my balance on my account always varies. But I always make sure I have enough money in my account to pay for my bills. On that note, what is wrong with their damn overdraft fees? Let's say I have $100 in my account and I have a bill that's $39.99 and one that's $49.99. So that's basically taking all my money out right there. BUT I have the money to pay them. So why is it that I get charged an overdraft fee of something I had the money for?? And now all of a sudden I'm -$100 in my account? Their pending transactions and overdraft fees are COMPLETE BS. That's why now I put most of my check into my chase account. I can't wait to close out my Wells Fargo account for good. I never want to deal with them again.

Wells Fargo's Mr. Stumpf writes "When we make mistakes, we admit them, we learn from them, and we keep moving forward with even more understanding and a deeper commitment to doing what's right." However, in over 6 months of working with endless number of representatives from either their Insurance, Escrow and Mortgage Departments Wells Fargo is incapable of refunding $3,573 of my money, even after they admitted to incorrectly paying out to the wrong Insurance Company. I had to pay my insurance company out of pocket to protect my home. They have promised on numerous calls to send me the money they owe me and they have consistently LIED for over 6 months advising I would be receiving the refund check in a week.

There is no end to the incompetence and fraud that Wells Fraud-o will do. I could go on and on with the hell I have been through with this horrible bundle of theft called a company has done, but it is way way way too much. I have had to deal with in 10 years. The level of fraud that this company and their "servicer" (which is just their way of separating the main bank from the "enforcers at any cost") --- but it is never ending and straight up white collar crime.

A close friend paid child support for years through his Wells Fargo account. Now that his son is 24, his ex took him back to court alleging that he never paid a dime. The judge required that he provide evidence that he made these payments. Wells Fargo ignored the subpoena completely and locally was only able to supply him with the most recent 7 years of records. He was order today to pay 15 years of back child support totalling over $150,000. I found his body this afternoon. It would have taken them only a few minutes to locate these records and a few more to send them on and save his life. A branch manager was even able to pull up records from 2001 on his computer, and then refused to get any more and stopped answering emails and phone calls at the direction of his legal department. My friend was murdered by Wells Fargo in the most brutal way possible.

My wife went to our Wells Fargo branch in Kingman Arizona to get a legal paper notarized. They refused to notarize the paper because my wife had to attest to the fact she was over 18 years of age, and of sound mind. Wells Fargo wasn't attesting to the facts in the document, only that my wife was who she said she was. When she asked if she was of sound mind a month ago when they gave her a $10,000 signature loan, why she wasn't of sound mind today, they said nothing. A notary's job is NOT to read the paper being notarized; only verify the signer, and notarize the signature. Every document should say I'm of sound mind when signed. If the notary thinks the signer is NOT of sound mind is the only time they should refuse to notarize something. The bank guy said they send a lot of people to the other notary they sent my wife to, how much do they get for refusing to sign, and referrals?

On September 28th 2016 our house was vandalized. Our homeowners insurance covered the damages and we were forced to send the check to Wells Fargo. We have done everything Wells Fargo has asked us to do which ins has included getting our home inspected and all the damage is repaired. It is now the beginning of January and we still have not seen any money of our homeowners insurance. Wells Fargo has done everything they possibly can to not send us the rest of the money from our homeowners insurance. Worst company ever. Worst customer service. Left hand does not know what the right hand is doing.

Wells Fargo dangerous policies for their customers have caused us, James and Jean **, to lose our small savings and pension. On 11/23/2015 at 11:57 AM I deposited a cashier's check in the amount of $2,950.00 and received a transaction receipt from the teller and was verbally told the full balance will be available 11/24/2015.

Rude Customer Service on the phone. I spoke to a Customer Service Agent and received no resolution to my problem. She went around and around repeating the same thing over and over. As a long time customer I am very disappointed.

Very inefficient customer service. In my experience through the years working with this bank they do not know how to solve any issue. They are very polite but very inefficient. Even if they transfer your issue to a supervisor, they do not know why there are charges on your account, they do not know why they charge you interest in your credit card even if you paid the outstanding balance in full. In conclusion, is a waste of time to call their customer service.

I've been with Wells Fargo since 2006. When I first opened the account, it was one of those "opportunity" accounts - which was fine. I'd had some financial trouble and was building back up. After learning things about credit scoring, I checked my credit and learned that they had been checking my credit, every month, for a year. I put a stop to that. As time moved on, I was upgraded to regular account, have never had a returned item. I've since developed my credit, have several lines of credit as well as financing. My payroll is religiously deposited into the bank. Even though I receive a live paper check, the entire check clears when I put it into the atm and has been this way for quite some time.

I am not a member of this bank. Although, I have been sent money using Wells Fargo's Surepay by a member of the Wells Fargo bank. For some reason, the transfer did not go through. I have called Wells Fargo. They are telling me to call my personal bank (Chase) because they think it's on their end. I talked to them, Chase has nothing to do with it. Called Wells Fargo back, explaining what I found with Chase, they gave me a so-called "case no." and said they will work on it and call me back in a day. NO CALL. I called roughly a week later. The case no. I was given could not even be looked up in their system and, same thing, I was told that I was going to receive a call in a day. Again, NO CALL. This has been going on for almost two months now. AWFUL CUSTOMER SERVICE.

Why the heck do I need to change my Login Name after having it for more than 5-years. I am in IT, yes we require and accept strong passwords with all special characters and additional question as part of tiered level security. But heck now to even change a login name under the "banner of security" then to be prompt "oh change it again, it is too close to your email address!" How stupid since login names can be spoofed... Wells Fargo you are crazy - since you now want your clients not only to have 300 million passwords (that is still OK) but also 300 million login names... You are definitely not going to get my future business since you do not work smart! You are plain stupid!

I've had insurance through State Farm ever since I owned this car. The loan for the car is with Wells Fargo and they keep claiming I don't have insurance. I've even had State Farm send them the proof! Wells Fargo recently send me a letter saying I must pay a $845 premium for insurance they have purchased for me. I also continuously get letters from Wells Fargo saying my loan application has been denied. What loan? I already have one, the one I signed for a year ago when I bought the car. I have not signed for anything else so there shouldn't be another loan. Bottom line: Don't do business with these people at all. Oh, and have fun being put on hold forever when you call them.

Every time when I make cash deposit, this bank charge fee too much. Service is the worst and team members are pushed to sell and you can see the turn over every day.

This bank is the worst bank in USA. They charge a lot of hidden fees every time they want. The customer service is so rude and dirty to speak, really bad attitude. This bank deserves people to make a legal complaint against this stupid bank.

This was my experience with Wells Fargo... Wells Fargo Credit Card - Credit Card. I applied for a Wells Fargo credit card, and was accepted. After receiving my Wells Fargo credit card they promptly cancelled my debit card for any purchases, so I'd be forced to use their credit card. I immediately cancelled the Wells Fargo credit card. Wells Fargo - Facial Recognition. Wells Fargo uses facial recognition on all their customers. If someone uses your debit card, Wells Fargo cancels your debit card without telling you. This happened many times until I figured it out why my debit card kept being cancelled. Wells Fargo - Mortgage. Despite writing a separate check that states, "Principal." Wells Fargo always finds creative ways not to deduct payments from the principal. My mortgage is my last tie with Wells Fargo. I can't pay my mortgage off fast enough to never deal with the POS company again. You've been warned.

They committed a crime against me of identity theft using my social security number, and attempting to open accounts in my name without my knowledge or authorization. This is a company-wide practice used to meet quotas set on a daily basis. It is the rule and not an exception. Still contacting every authority. Bank says I approved transaction, which is false.

My bank account was compromised on 12/22. Whoever accessed my account took everything and cleaned me out. They transferred all my savings to a Venmo account. I reported it at 4 pm on 12/22 thinking that was it and I would never see that money again, made a police report etc. Said goodbye to the money. Woke up on 12/24 and every single penny was returned. Thank you so much, Wells Fargo for protecting my rights and privacy.

Firstly, I advise everyone who owns a Wells Fargo account to switch to their local Credit Union immediately. They are cheaper, provide better services, and are well equipped to address problems. I was traveling during Christmas eve and I used my debit card which was promptly declined due to expiration. My card expired February 2016 and I was planning on ordering one the week after New Year's. So I called. The calling staff was very friendly and did everything they could. The problem is Wells Fargo's absurd policies and their unwillingness to cooperate. I changed my address promptly when I moved. I received statements regularly through mail at my new address for a while. They told me they were unable to open my debit card account because they sent me a new card in a few weeks ago. They sent it to my old address which I changed months ago.

Today I went into Wells Fargo to make some changes to my account and worked with Bobby **. He was super rude, arrogant and completely unpleasant to work with. Not only did he make us (my husband, myself and mother-in-law) feel stupid when he was explaining things to us but he was rushing us out the door. I did my best to just answer his questions and get out of there as fast as possible.

I was charged overdraft fee. They said they are only allowed to give four overdraft fees and slammed me to six, so I'm going to Bank of America no overdraft fee account. They also lied repeatedly over the phone about how much was available. So disappointed I'm going to Bank of America. The account analysis costs four dollars a month with no overdraft fee, with thirty-day grace period to replenish your funds.

If you have a check written to you on a Wells Fargo account but do not have an account there yourself they want to charge you to cash that check at their bank. It's complete extortion! The check was written through their bank and they want to charge you to cash it. I will never go to Wells Fargo!!!

I'M on a fixed income which I receive once a month from ssi for me and my kids. So I go into the 7155 jonesboro rd. Morrow, ga. on December 16 2015 to do a advance withdrawal. The teller swaps my card twice and says that "there's an error. It didn't go through". So I get in my car and my alert comes on my phone stated that my funds had been withdrawn so I go back inside of the bank to let them know of this only to be told that there's no manager or supervisor nor the lead teller to assist me.

I have banked with Wells Fargo for over 25 years and am considering going elsewhere due to their constant blocking of my debit card by their fraud department. In October I was out of town and my card was blocked at a store. Thinking it was the new chip that I received, I called Wells Fargo and was informed that the fraud department put a block on my card because I was not in my hometown. After going through several transactions to confirm who I was they unblocked my card. This was the second time going out of town that I have had this happen to me and I was told by Wells Fargo that whenever I leave outside of my hometown, that I must call them to let them know so that they will not block my debit card.

I have set-up all my bills/credit card payments at a specific date. I usually cash my checks then deposit cash into my bank acct on a Saturday. I had to come to work Saturday so I did an atm deposit Saturday morning due to the bank teller at Wells Fargo stating it would be available Monday morning. That was my scheduled day to pay. I felt assured by the teller so here lies my dilemma. Monday comes around, & the deposit is not on my acct.

My Mother passed away over a year ago and I needed to close several of her accounts. First I requested a personal line of credit to be closed that had no balance because an annual fee had been imposed. It took me several attempts before they finally completed my request. I then wanted to close 2 safe deposit boxes. It took 5 trips and numerous demands by their "legal department" before I could access and close the boxes. On top of the inconvenience I had to deal with they also insisted on charging me the box fees plus penalties after I was first told not to pay them since my mother was deceased. I guess they felt they had to add insult to injury.

I was trying to cash a Christmas gift from one of Wells Fargo's large business customers. I was asked to show my Driver's License and credit card 3x, take thumbprint. Told them I was not a customer at Wells Fargo but the issuing check was from one of their corporate customers 3x. Stood in line for first teller, stood in line for "the banker," got back in line after "the banker" did everything but take my toe prints, was asked why I was not a Wells Fargo customer 2x (duh), and finally when I thought the check was about to be cashed after 39 minutes of hoop jumping, I was told that there would be a fee of $7.50 to cash the check.

I was charged 3 overdrawn fees back to back of $35 dollars each. This was my first overdraft fee and asked if I could get them waived. The bankers and supervisor at the customer service department were very uncaring and helpless. They only waived $26. I told the supervisor I was going to closed my account with Wells Fargo and she stated on.

I called Wells Fargo to report a scam on my account and told the customer service claim department I had called the police to report it as well. Good old Wells Fargo did not care and told me that unfortunately they were not able to refund the amount I was scammed for because "I fell for it, therefor so it was my fault". They are as bad as the woman that scammed me. Good to know Wells Fargo. Good doing business with you. By the way the scammer was a women that drives a taxi, Tiffney **, Bellingham, Wa **. Be aware when you get on a taxi cab that is not a recognized company.

It's terrible experience when you need to transfer money and it does not work! I will be thrown out back to login screen each time click on transfer tab! I tried several times! It's like joking me on a business transaction! How can you have this kind of online software in operation Wells Fargo!

I left that bank because while I was visiting a third-world, foreign country a few years ago, they screwed up my ATM/debit card so that I couldn't use it overseas. Before I left, I was assured via the phone that the card was set and there would be no problems even though it was an old card and a new one was on its way. Since the new one wouldn't get to me in time, the person on the phone assured me the one I had would work. It worked for one week, then expired and no matter whom I spoke with on the phone, they would not do anything about it. I was stuck in that country for two weeks without a way to get cash from ATM machines.

I deposited a check for $7500.00 in my checking account at Wells Fargo Bank. The check bounced. Wells Fargo deducted $15,000 (that is, the $7500.00 check amount was never added to the balance; when the check bounced, $7500 was deducted from the remaining money in the account) from the account and added about $2300.00 from my Wells Fargo credit card to create a positive balance. The agent I spoke with on the phone had no idea how to handle the problem. I went to my local branch and spoke with the manager. At first he wasn't interested in doing anything about the problem and called the 2nd $7500.00 a "pledge." He was unable to explain what a pledge was. I was outraged. He finally adjusted the amount to show the proper checking account balance including repaying the credit card and assuring me I would not be charged an advance fee.

Was contracting WF concerning activity on my CC but received a response regarding fraudulently, attempted use of my ATM/Credit Card. Confused, I called but was told they couldn't help me, their supervisors were busy, they could not transfer me to the department who sent the email, and I could not speak to Fraud and Claims, they do not take calls. Sent an email and was told that there has been incoming attempts to use my card however they declined them. After several emails trying to find out what was going on I asked to be escalate to someone who could tell me.

Customer Service at Wells is a joke. Every time I have an issue with Wells, I am told I am doing something wrong or something is wrong with my computer. It takes numerous phone calls or a bank visit to resolve any issue. I have banked with them because of their wide network of banks and ATMs. Sure wish Chase had banks here.

Accidentally deposited a money order that wasn't made out to me. Within less than twenty minutes I was inside the bank letting them know. They would not make a note in their system or open the ATM. Was told the only thing I could do was wait and the money order would either be mailed to me or deposited into the account. This was on October 20, 2015. Neither has happened to date. Went into the branch it happened at and they didn't show it having been deposited nor did they show a cancellation or anything else. So now conveniently there is no record and I'm screwed for $750. Will never do business with them ever again.

I had gotten my paycheck last night, I used the mobile app on my phone which read that my balance was $255. Upon seeing that I went to buy medicine and food which shows that the $72 was taken out, I had just got done shopping and collected the receipts over the past two days. My receipts add up to $81 so I did the math, $174 should be in my bank account, but it shows that I only have $99.81.

I called the 1800 number asking for help on my account after I deposited a check I was given, that turned out being a fake check. I had no idea it was fake but Wells Fargo was holding me to blame and closing my account. Everyone of Wells Fargo associates was rude, disrespectful, and uncooperative. I also have disability income. And Wells Fargo would NOT setup a savings account for me to have my disability check bump over to so it would not affect my monthly income. They just wanted their money paid back that they accused me of stealing. Instead of being helpful and having a heart they had to be cold-hearted, money hungry jerks. I hope they have a merry ** Christmas.

I paid for my student loan at the branch in cash. They took my money. Told me it is posted towards the loan. I checked after 4 weeks. The woman who took my money never posted towards the loan. Now I have to repay along with penalty. They also put fraudulent penalties on me. They stole my debit card rewards. STAY AWAY! THEY ARE GOING TO SUCK YOUR BLOOD. THIS IS WORST UNETHICAL FRAUD BANK.

Unknown charge. Called bank to inquire. They had no idea what it is for. So she opened a claim and gave me a claim number. She said that they are reversing the charge. Only to find out the bank did nothing. Charged over $100 in bounced fees. They never even opened a claim. WELLS FARGO BANK LIES TO CUSTOMERS WHO HAVE BEEN WITH THEM THRU 3 BANK NAME CHANGES. NICE LOYALTY.

WellsFargo has been an absolute godsend at making banking easier with tools such as Mobile/Text Banking that allow customers to easily manage transfers & deposits. The care & consideration they provide far exceed any other banker I've had. Way to Go WellsFargo!

I had money deposited in my account today from a direct deposit that went into the bank this morning at 3AM. As of yesterday I had a negative balance not posted but pending yesterday. The money was in there today before the bank opened and they charged me 3 overdraft fees today after the money had gone into the account. So I called and asked them to explain to me why they charged me when the amount of yesterday was in there today to cover what was negative. I asked customer service which is a joke, to explain why and they just kept telling me the same thing that they had already told me. But would never actually explain why I was charged. Then to make matter worse they only gave me back half of what they took for no reason. They made 59.00 for no reason because they would only give me half of the 120.00 they took. It's not the first time this has happened for me but it will be the last.

I called the closest branch who has Mexican pesos readily available for exchange (30 min drive) to check the latest time I can go in to exchange money. They told me 5:30 and to just walk up to the teller. I arrived at 5:05 and was informed that the person who does the exchange had already been balanced out and on her last break. I drove 30 minutes just to waste gas and have to turn around and go home.

We took a disbursement on our 401k and deposited the check into our Wells Fargo account. The next day Wells Fargo froze all of our accounts and claimed the check was a fake. We contacted the company who wrote the check and they said Wells Fargo does this all the time. The check was paid by Chase to Wells Fargo and they refuse to give us our money still claiming it's a fake check even after they talked with Chase and have the funds from Chase.

Requested a HARP loan mod after receiving a letter from WF that my loan was serviced by WF but owned by FM (Fannie Mae). Took the letter stating that and went to my local branch to discuss the HARP program and was told that my loan was not a FM loan even though the letter from WF stated such. Left a copy of the letter with the local branch to follow up on as to why the loan was not a FM loan and yet to hear back. Called corporate office regarding such and was given to a smug little fart who said he didn't care what the letter stated, it wasn't a FM loan.

I logged on to Wells Fargo to do a balance transfer to pay off my wife's Macy's account. Account was not paid off. Wells Fargo does a terrible job in this process. They sent me a "message" stating they wanted to talk to me before they would complete the transfer - account verification. Well, I do not log into my Wells Fargo account very often and the "message" does not go to my email - so the request for payment did not go thru. SOOOO... if you think you are doing a balance transfer through Wells Fargo - chances are you are not because they do not tell you it is a two step process - meaning you request a transfer then have to go back in the next day and confirm the transfer.

You might want to be careful of making a deposit into a Wells Fargo checking account. I made a deposit of less than $5000.00 into my account and they have put a hold on it for over 2 weeks, they (Wells Fargo) has cashed the check and have the funds but will not release until the 25th of Nov, 2015. Mind you I have an account in excellent standing. I think holding the funds is outright stealing. Mind you that Wells is using my money while I sit here and can't make my healthcare payments and others. This is not right, they will have had my money in their account for over 15 days and that is if they decide to release it on the 25th. Once through this mess I will close all my account with Wells Fargo, they are a legal company that can steal money and get away with it.

I was a customer of Wells Fargo for over 12 years. I had a 2nd mortgage loan with them and also a checking account and other accounts. I paid off the 2nd mortgage loan and stopped using the checking account but kept it open with $51 dollars in it. Wells Fargo then charged me a monthly 15 dollar service charge without communicating this to me because I didn't meet the minimum requirements for the checking account. After 3 months there is 5 dollars left in the account when I realized they had been charging this ridiculous fee. I closed all my accounts with Wells Fargo... Their Customer Service was usually terrible. They would pass you off from one group to the next without doing any type of warm transfer. And I have nothing good to say about them. Absolute worst experience of any bank I have ever dealt with. They don't even deserve one star because they suck so bad.

I went to Wells Fargo (after finally finding a location I could walk into, they seem to be sparse in Suffolk County NY) to deposit CASH into a family member's account for her. Photo ID was required, and I produced my drivers license which was expired. I explained that my current license was in my other purse, and that my license is in fact valid and the picture clearly looked like me and I had all kinds of other ID with me just not with a photo. THEY REFUSED to allow me to make a deposit to her account! I had the account number and did not require anything but a deposit slip. They were rude, unwilling to help, in all my life I have never encountered such ridiculousness. THANK GOD I do not have an account with this bank! I strongly advised my young niece to find a more convenient and friendlier bank, such as Bank of America or Astoria Federal. This place is horrible! How do you NOT TAKE CASH???

Wells Fargo has very poor security measures. They also tend to let their customers go the inconvenient route all the time. Customer service is also very bad - takes forever or not, they always come bearing bad news. Today, Wells Fargo changes my account number again. This has happened to me twice. I really think they should change their security measures.

Just received a letter 14 days after a garnishment took place from my account. Come to find out, not only did a garnishment take place so did lining of Wells Fargo pockets. They charge $125 non refundable bank fee per garnishment! What a joke!

Never never never again will I use Wells Fargo and I will be telling anyone who will listen how we were cheated, lied to and treated like idiots when we had the paperwork to back us up. After they attempted to charge us over $1200 in fees and tried to repo the car, we'd had enough and hired a lawyer. Turns out, they had ignored the fact our full coverage insurance had never lapsed which they had on record the whole time. They charged us $250 a month for insurance plus late fees as they will not accept payment without insurance. With this info, we were able to have the fees dropped but it took numerous hours on the phone and my credit is screwed. Thanks Wells Fargo.

Just downloaded the mobile app. Super poor design for an app, looks like their website. Why would you develop an app if you just want to have the same small buttons there? I could just use the website. After I finally logged in they want to verify my identity which is totally fine, I understand the security reasons but why are you asking me to type in the code that btw didn't work the first time and gave me "we are currently unavailable" or something like that. Never works when you need it. Why I am using the app? Because every time I go to the bank (Mankato branch) their annoying tellers ask me about 100 annoying questions while I am in the line. I can tell them being fake, I am just here to deposit money, do not ask me where does my mom live or what is my ethnicity. Very annoyed with you Wells Fargo. I hope you will start hiring a better staff.

I make a cash $900.00 deposit in my checking account in Thursday, 12 in the morning. In this time the computers of the bank is down so they give me a receipt for my deposit and say in the afternoon this go to be clear in my account. I check my acct online in Saturday morning and nothing is clear, still missing my deposit so I go to the bank and ask about it and the manager tell me that she go to take care of this fault but nothing coming clear and is 4 days that my cash deposit is not clear into my acct and I can't pay my bills on time because my funds is not available and the bank don't care about it.

It was an absolute monumental waste of time. I spent over an hour trying to get ahold of the right person to mail me a new debit card just to have them tell me I have to go into a Wells Fargo bank to do so. Had them for 4 years and have always had this problem.

Experience @ Wells Fargo branch on university ave Lubbock Tx - Walk in to open an international remittance account, asked to wait by a very rude greeter. After a 5 min wait asked to meet with a banker, who asks for my identification. Hand him my drivers license (issued by the state of Texas and is currently valid) and debit card. The banker is stuck to his screen for 5 mins and then asks if I have a permanent residence card, to which I answer in the negative. The banker tells me I need to bring in my passport (as a proof of identity) to do anything with my account. After taking my driver license and debit card, I tell the banker how dissatisfied I am with the Wells Fargo experience and start walking out. At this point the greeter tells me to have a good day, to which I reply it's hard to have a good day after such a crappy customer service experience, the lady replies "please don't come back."

Wells Fargo gave a 30 year home loan to my 71 year old grandfather. They gave him the loan knowing he would not be able to pay off the loan before he died so they could take his house when he died. They're crooked and will take you for your money any way they can.

My account was overdrawn. And I deposited a paycheck for over $95 and Wells Fargo took their part and only credited my account $117. I was told they are holding the rest for 2 weeks because I had overdrawn too many times in the last 6 months. So their solution for people on the edge is to push them over with no warning?

I submitted a request for a refund of my cash balance account on Sept. 30th, '15. At that time I was told I would have a refund no later than 11/6/15. When I had no refund on that date, I called and was told no refund had been sent yet but did not know why. She said she would talk to a supervisor and call me back. I asked when and was told no more than 3 days. No call came after 4 days. I called again and was told they could not tell me when I would get a refund but would call me when they knew. This is my money and they are refusing to give me a refund.

Hello, I'm Ron & I've been a Wells Fargo customer for many years. Wells Fargo has gone from an excellent bank to one almost unrecognizable from its previous self. Wells Fargo needs to serve as an example of how successful the federal government has been in banking reform. Wells Fargo NEEDS TO BE CLOSED! It's a great example of a bank which belongs in a 3rd world country. Wells Fargo has NOTHING for the HEARING IMPAIRED. In fact, Wells Fargo's help for the hearing impaired is a big joke.

After long debates and uncertainty the company made good with my account and actually gave me perks to keep my tenure. The banker actually turned out to be an amazing person and went above and beyond. Thank you!

This is, hands down, the worst banking institution that I have had the displeasure of working with. Tonight marks the 5th time in a month that I've had to call Wells Fargo to unfreeze my card from their "Fraud Prevention". Every week after making normal purchases (restaurant, clothing, errands, etc) I inevitably end up getting "Sorry, your card was declined" which then I need to break out a credit card that I would rather not have to use. Come to find out the amazing Wells Fargo Fraud Prevention Team deemed my purchases fraud and locked the use of my card. No call to verify, no automated message asking me to call in to the offices, no notification at all. So the consumer sits there looking like a fool with a declined card. I have found that the call to verify the purchases doesn't usually happen until the next day or so!

I have been with Wells Fargo way too long. They lose my money deposits about two to three times a year. It's not much, just a thousand dollars or so and they make me wait 5 to 10 business days before they will put it back in my account as they find out where they screwed up. In the meantime I am screwed out of that money. I am not sure who they hire as tellers but, compared to my other bank they suck. I will not be with Wells Fargo for much longer. I would never suggest anyone sign up for an account at Wells Fargo.

I had an account, was overdrawn by $0.23 cents. I went overseas for 2 years, came back and they charged me $500 in charges. Obviously I closed my account. I just want everyone to know that this bank seems to have the green light to steal from anyone they want and feels like. It's an horrible bank. They steal from all customers according to what I see on these reviews and nothing happens to them. Is America still a land of laws? Yes it is, but not for these thieves!

They told me I could open an acct, I deposited money, thought everything was fine and I got a letter saying they were closing my acct, for something that wasn't mine, it took them weeks to refund my money, they were nasty, rude, did not even try to refund my $ in a timely manner. I had to go thru approx. 5 ppl, it was a nightmare. I hate WELL FARGO and if they were the last bank on earth I would put my money in the back yard buried, I would feel a lot safer with my money there than in their hands. The worst ever!!!! signed never again!!!!

Wells Fargo constantly churns the ways in which they rip you off and charge additional fees. I'm a 20+ year customer and I finally got sick of their practice. I was a great customer with multiple mortgage accounts, larger checking & saving balances, brokerage, and none of these mattered to them. I called them today because they charged me a $10 fee because they said I no longer have an automated transfer between checking & savings configured. The lady told me that the computer decides if they will refund the $10 fee (and reconfigure the automated transfer) and the computer decided they would not refund it.

I have been with Wells Fargo for almost a year and so far I have not had any trouble until now. I had cancelled an order I made on a website called Amazon and the next day the money was back into my checking account. I bought some food that was enough for me to pay for. The next few days I find out that I'm being charged $35 overdraft fee. I emailed them about it and they reimbursed the money back although it was still in the negative. The next few days I find that they charged me again with the overdraft fee but twice this time. At this point I am so ____ furious. It was a few days away until I got paid from my job and I get a direct deposit. I didn't want to go broke from those suspicious fees they charged me with so I called a customer rep. and was told that she couldn't reimburse the fee back because of a recent reimbursement. I only had about $61 to my checking account and $3 to my savings account.

I signed up for a 12 month interest free Wells Fargo Credit Card at Wells Fargo. I called 2 days after the end of the 12 months to pay it off and they insisted on charging me $625 in interest on a $2450 initial purchase. I negotiated the amount down to $315 and paid off the balance. Wells Fargo did not process the phone pay. Charged me late fees for nonpayment. Spent a total of 3 hours on-line resolving this issue.

If you enjoy being treated like a criminal this is the bank for you. After being a customer for 2 years I went to deposit a business check and had the twenty something "head teller" disappear for 10 minutes only to come back and tell me it looked fraudulent to her! She's "never seen a check like it." She was nasty and rude. Checking with corporate she was also wrong! Not up to an employee to assess that. They rely on technology. I plan to withdraw our money and switch banks. Would never recommend them!

I went to Wells Fargo branch at "3601 Sandy Plains Rd, Marietta 30066". The branch manager is "Mr. **". It was overdraft fee related issue. In past I have done business with many other banks and the banks were always cooperative in refunding overdraft fees charged for the reason that checks are not cleared in time. I visited to the Wells Fargo bank 3 time for the same issue. First two times I was told the manager is on leave and will be back next week. There was nobody in his absence who could handle the issue for me. Approx. after one month Mr. ** was in his office today. I went in his office and his first question was "Who sent you in black guy or white guy?" He was very non-cooperative and rude. Was reluctant to even look at my account. If this is the way Wells Fargo's customer service is then we have to reconsider about doing business with Wells Fargo.

I am a WF customer for many years. For 4 years I haven't been charged a monthly service fee (i.e. for not maintaining a $5K balance). Now, on the 5th year while maintaining the same required balance, I was suddenly charged $15 every month. And so I called customer service (Meily) to ask what happened. Meily told me that my account was grandfathered that's why I was given 12 months of waived fees but their requirements had changed and I was not notified and that was unfortunate. I was just asking for $15 to be waived so that I'd maintain my account, switch to another type of account, and look into getting a loan from WF "IF" their customer service is great.

Never go into a Wells Fargo to cash a check. At least the one in South Jersey. They kept me there for 10 min trying to get me to open a checking account. They said it was free, but I needed a savings account, debit card and online banking. They even tried to get me to sign a blank form. I laughed, and said I was educated and I do not sign blank forms. They kept harassing me. I finally said, "Does your superiors know you get customers to sign blank forms?" That is when they back down. This happens a lot from what I read and hear.

Their available balance summary is inaccurate!! They will charge you 10 overdraft fees if one payment doesn't clear!!! Stay away, far far away!!!

For coin collecting, I recently ordered a box of coins from my local branch. I am a customer of 28 years with Wells Fargo. I ordered one box, and after I had searched through looking for a couple of hard to find coins, I decided to order a second box. I have never done this before, and was surprised to hear from the branch manager, that he could not do so because he "did not have the vault space". (Really? Well, maybe Wells Fargo "doesn't have vault space for any of my money" then), and he "didn't want to be stuck with my coins" as half dollars were an inconvenience for them. (Really? Well, maybe Wells Fargo "doesn't want to be stuck with my business" either).

After our father's death, his IRA is to be split between my brother and I who are beneficiaries on the Wells Fargo account. When transferring from my father's IRA into my brother's Wells Fargo inherited IRA... the process took only a few days. But trying to transfer to my Edward Jones inherited IRA has taken nearly a month and they are still stalling. I have contacted their Estate Processing department well over 25 times and have been given endless conflicting information and broken promises. I have provided numerous faxes, emails and mailings and in each case they say everything is in order... Then later say they needed more paperwork. In an attempt to end their stalling... I even had one of their own branch offices fax their required transfer papers to their estate processing department. Again I was told that everything was in order but several days later they said they are waiting on more paperwork.

This bank is the worst bank I have ever given my business to. They have held payroll checks for days. When I had to switch from one checking account to another due to excessive fees they never actually closed it until I noticed, 6 months later, I had a second checking account and that one had racked up 400$ in fees, which took weeks to eliminate through hours of speaking to branch managers and telephone service reps. Just all in all a disgrace of a bank. I would recommend banking with a shoebox before banking with this company.

I give banks 2 stars not for their practices but for the people who work for these institutions who have to deal with the customers who know they are taken for a ride on a daily basis. I had an incident many years ago regarding my car payment. After checking my account online, I noticed there were two loan payments pending in the amount of 4 hundred and something dollars. Hmmm... I was no way owing for a past month nor was I late in payment. I called my bank, after refusing to stop pending or them saying they couldn't, they told me after payment went through, I have to call the loan company and they told me that I would need to contact and they will have to stop payment or authorize a return. Ok, which I did do a THREE-WAY CALL to the bank. Now...this was not the issue. The issue here is...THIS IS MY MONEY. THIS IS WHERE I KEEP MY MONEY, THEREFORE, YOU DO WHAT I TELL YOU TO DO WITH MY MONEY!!!

I had a charge on my account that should not have gone through. I call customer service a week ago and after arguing and trying to come to a solution, and being transferred (4 times!!!) they finally put a claim and I request a new card. They let me know that I should get updates on the claims until it closed. Over the week period I don't get any updates. I called today and again they transfer me 3 times, I have to tell them all my information and repeat everything why I am calling...

The company I work for only accepts cash and checks for payment, so a lot of customers pay by online Billpay. The customer sets up the payment online with their bank account, and the bank, through a separate service, issues a paper check to us. I also use Billpay with my own bank (NOT Wells Fargo). With the dozens of banks and credit unions that I see payments come from, Wells Fargo's Billpay checks are almost ALWAYS LATE! Our customers have a five-day grace period, and when Wells Fargo is late, they cause our customers to have to pay late fees.

I called Monday 10/19 for a stop payment on something that I couldn't afford. Next day it went through and I called three times to find someone that could explain what happened, they kept going around the problem and told me if I put in the money before it posted I wouldn't pay any fees. I borrowed the money and put it in the bank at 2pm. Today 10/21 I called in again because lo and behold a fee was in place SOMEHOW! They said it's my fault because I called today to do the stop payment! HOW ARE YOU GOING TO TELL ME WHEN I CALLED?!? The supervisor (Mel) was so rude she kept cutting me off and throwing me in circles. Basically the bank didn't want to refund the fee (why would they, they're making so much money) and blamed the whole situation on me when I took the necessary steps to stop this from happening. Even going so far as lying to me about when I CALLED IN! I'm done with this bank.

I fell into some financial difficulties and my checking account became overdrawn and it had been overdrawn for a few weeks. So I was contacted by someone from the bank and I arranged to make payments into my account to get it out of the negative. Miss a few deposits into my accounts because I just did not have the money so I guess the bank felt the need to stoop to a all time low.

Two weeks ago I re-opened my Wells Fargo checking account. Last year when I first opened the account we discussed a Savings account and I did not want to mess with that for now. The employee did everything right at that time. Two weeks ago I asked to re-open the account, and made a small initial deposit of $200 for checking. The lady comes back with a statement in hand showing $150 in checking and $50 in savings. I did not ask for nor authorize the savings account. She told me it's as good as if it's in checking and never went over (nondisclosure) that it costs $12.50 to get to that $50. The $12.50 is an overdraft transfer fee. Essentially it's a fee behind another fee. If I had known that, I would have said no.

This is the fifth time this year my debit card has been cancelled without my knowledge for "fraudulent transactions." Two of those times there were no fraudulent transactions or attempts. The other three times there were fraudulent attempts made. First and foremost - when the bank identifies any charge they may deem as a risk, they shut down my card so that it shows DECLINED if I try to use it WITHOUT ANY CONSENT from me beforehand. This is extremely EMBARRASSING AND INCONVENIENT. They also give NO option to reactivate the card even in emergency situations. I typically don't carry cash just because I have a debit card with plenty of funds in the account (which seems less risky than carrying large amounts of cash).

Wells Fargo has been nothing but trouble since I opened my account a year ago. For beginners my account was opened under my grandfather's name (we have the same name), which wasn't suppose to happen. After making my opening deposit a day later the funds vanished and it took them three days to realize their mistake. Secondly I just recently switched jobs and decided to deposit my payroll check into my account. The first time my check cleared with no exception. Yesterday I decided to deposit another payroll check, only to find out my check has a 4-day hold on it, and no one can lift it. Now I'm stranded with no gas, and little food.

What customer service? Wells Fargo has no interest in helping anybody but themselves. Every answer they give you is from a script they are reading from. I tried to resolve a situation regarding my account and was given circular answers that led me no closer to a solution. I'd have been better off not even calling.

I called to get some information from the service representative about purchasing limitations. He greeted me with a nasty attitude and it was not welcoming at all. I mentioned that I've been a client for a number of years and he just didn't seem to care. I asked to speak to a manager and again he answered with a nasty tone. I got on the phone with the manager Jordan and he was taking the side of the employee. The manager Jordan said he would transfer me to his supervisor but instead hung up in my face. I did not feel welcomed at all. The service I received was by far the worst one.

I have been part of Wells Fargo Bank for 7 years now. It has not all been horrible. I recently paid Wells Fargo a lump sum of money to stop a payment that was not authorized. Everything was looking really well until I check my Bank account to find that I am -$130.00 balance in my account. They were very happy to accept my money but they did not actually stop the payment from going through as was requested. I called them after I saw what had happened, and they refused to help me. They would not refund the money and would not credit my account. This turned out to be over a $1000.00 loss because of their mistake they made.

I didn't read the reviews for a site I ordered something on & every one of them was terrible. I sent a cancel notice & asked for a refund. I then called Wells Fargo & the employee who answered was very reassuring that I would be covered if anything went wrong w/ my cancel/refund email.

I have Overdraft Protection linked to my savings account. If I do not have enough in my checking then my savings account will cover it. As I was balancing my check book, I noticed there was a $12.50 charge for this. As I was told by the rep, it happens every time this service is used. What is the point of having a savings account with overdraft protection if you're going to be charged if you use it? It's not like I'm borrowing the money over an extended period of time. It's my money from my account. This is why I plan on going bank-less. It's far too many fees just to use their debit card.

I use online banking and Wells Fargo withheld transactions from almost two weeks ago then posted them all at once to make sure my account would overdraft so they could charge me almost $240 in overdraft fees! When I called they agree they had messed up and took only some of the overdraft charges off. Still leaving my account in a big debt.

Earlier this year I had an account with WFB. I was vigorously on the job hunt and jumped at this job opportunity to work from hm. The problem was it was a scam, so I was an emotional wreck about this. Thank God WFB flagged this fraudulent deposit into my account. The bankers did everything they could, even opening up a new account for me, but unfortunately it had already gone to the fraud dept. I talked to some rude woman about my situation, she had no time to hear me out and frankly, I was treated like part of this criminal activity that was happening to ME!

I recently went to a branch to make a deposit. I'm recently getting married and my fiancé and I just had a baby boy. With "medical" expenses and other needs, I took 9K out of our investment funds to deposit into my bank account. I was told by the teller at the branch and Coke to find out later the teller manager (Jennifer), I believe that there is a hold on the deposit and there is nothing they can do, it is out of the control. It's the "bank's" fault.

I went to branch on Oregon St., in Philadelphia, a lady named Hope refused my transaction. And rudely told me to take my business elsewhere. Even though it was a legitimate transaction I had made at many other Wells Fargo Branches. I had to go elsewhere. I will never use them again even though I had been dealing with them for a long time. It's the second time Wells Fargo has let me down. Stay away from this Bank.

Check my balance in my account this morning and couldn't get it so I call the hotline. That lady was nice and connect me to the recovery number about my account and it was on hold. I ask the lady why my account was on hold and she didn't tell me nothing and she was rude with me so I went to my bank and ask for banker. He was cool and try to figure what going on so he call the recovery place and the lady was rude with him. She told him that I have to call them back on Thursday so I can get my money out. Don't get me wrong, some people at Wells Fargo is good people but the rest is rude and don't need to be working at Wells Fargo. Trust when it's all said and done I will never bank there again.

For some reason unknown to me - a longtime and loyal Wells Fargo customer - I am locked out of my online banking account. A lengthy and painful phone conversation with a banker only made matters worse. I was asked for my username, last four of my SSN, last deposit made, etc. The banker then informed me that I would receive a form in the mail to fill out and send back before I could access my account. I asked what was up and why the problems, but she refused to give me any information until the paperwork was completed. I was, and still am very angry over this as I cannot pay bills or check my account activity. To make matters worse, this all happened on Saturday before a weeklong trip out of state. I am absolutely certain that the information I provided was accurate, but nevertheless, Wells Fargo has blocked me from my own money.

I have a checking account with Wells Fargo. Not by my choice but rather I opened an account with Wachovia many years ago and just kept it active when Wells Fargo took them over. Aside from the usual manipulation that some companies will do to get you to opt for more services, I've been mostly satisfied until now. I had made a deposit days before the first of the next month to cover my rent and student loans. I knew exactly what my balance was supposed to be. A few days later I checked my balance online and discovered that my available balance was $275-plus higher than it was supposed to be. I then checked the recent transactions section and found nothing to explain the additional funds. I waited a couple of more days then checked again - now the 2nd day of the following month - and found that these supposed additional funds had disappeared with no explanation.

Totally disgusted!!! I banked with this bank for over twenty-nine years, had an overdraft due to hard times and wasn't able to pay it off right away, so they closed my account without me knowing anything about it. This is after I set up payment arrangements. I am so disappointed due to the fact this is the first time this has ever happen to me since I have an account with them.

I have account with BoA, USbank, Citibank and Wells Fargo has the BY FAR worst customer service. I have called to ask few question, one of them is if I can do online wire transfer, which I have been doing with Citibank, and never had a issue. But since my business is getting bigger, I decided to have new account for the business from Wells Fargo. Their phone customer support told me that if I sign the wire transfer form at branch, I can wire transfer online. So I went to branch and asked about it. They told me they don't know what I'm talking about - they don't have these kind form. So if I needed to do wire transfer, I have to come to branch and can't do online wire transfer. This is only one example of the phone customer support lied to me, there are many time I was lied by the phone customer support and even they hanged up on me few times, which never happened with any other banks.

So I called Wells Fargo claims department because they needed more information to process my claim. First off the lady I spoke to was very unkind. I was told to dispute a situation with my bank regarding a hotel booking. Long story short she made me feel like I was at fault in every way (understatement), she would talk over me, she was downright rude. I've been a loyal Wells Fargo customer since 2007. My other situation was, I went into the branch and I was told I can open a da ung for my, at the time 2 yr. old son. Come to find out 6 yrs. later whoever opened it was not supposed because of the circumstances. On top of that, all of a sudden they started taking out $10 every month without my knowing.

I spent more than a week trying to talk with my financial adviser because I had an investment account and this person never answer my calls, text, voice mail.. I went to 2 different branches and they told me they couldn't help me to get my money back because only my financial adviser could help me.

Wells Fargo accepted my son's online banking account with a deposit from a Major Record Label. When he went into the Wells Fargo Branch - Lake Helen, Florida they couldn't find the account. My son went through months of run around from that branch manager to the top over the telephone. 4 months later he received he'd been cleared of FRAUD! What fraud? They said an account had been opened 11 years ago by one of his girlfriends and the account had his name on it. All of the fraudulent checks written were in her hand writing and my son had no idea this even had happened. Wells Fargo promised for several more months to allow him to have his money minus 1/2 of the amount due from the 11 year old account. Well, the amount they decided to release to him was minus the whole amount owed from 11 years ago plus more BUT my son had suffered sooo much emotionally, he couldn't bear to fight anymore and was willing to accept it.

Such a poor customer service. I called 3 times customer care and visited bank once, still they did not gave the answers regarding my account. It’s fun that their bankers doesn't have information about their bank account policies.

I went to Buffalo and Medina Wells Fargo Banks in Minnesota. My ex-husband writes his support checks out of his business account. He doesn't want another account just for child support. I like the funds available to me right away so I go to my ex-husband's bank. THEY CHARGED ME 7.50 to cash my child support check. That is their bank policy. I was with Wells Fargo for over 25 years, always felt like a stranger, fees too high and seems like they own my money. I was a Norwest client originally!

Wells Fargo is a fraudulent bank. Was going to close my account once and for all but the bank representative said I had to wait at least 1 day to close it. The next day I went Wells Fargo charged with me with a hidden overdraft fee. Never used my card and they decide to charge me. I called and they said they couldn't do anything about it (like always). STAY AWAY FROM THIS SCAMMING BANK. Overdrafts is the way they make money.

I had a bad experience at my local branch and decided to call the national home office to explain what happen. Well, that was a big mistake because the customer service supervisor was rude and would not let me explain what took place at my local branch. She was very supportive, the staff at my local branch, and she made no effort to try to understand my point of view. Some truth in "honor among thieves!" Moving my accounts as soon as possible!

If you call WF online services, get comfortable with your DVR and queue up favorite movie/tv show BECAUSE YOU ARE GOING TO WAIT A VERY LONG TIME. The shortest call I've ever had is just under 30 mins. Locked out from your account? WF seems to arbitrarily do this from time to time. I even have a secure password program with autofill or copy and paste so I know the password is correct yet I'm locked out forcing me to call the dreaded Online Services.

I don't have a Wells Fargo account. I used my debit card at their ATM to withdraw $40. Before I could complete the transaction a screen said W-F charges a fee of $3.00 for the transaction. I had to agree to continue. I did. Very soon two Wells Fargo charges appeared in my account for this transaction, $43.00 for the withdrawal and a separate charge of $2.50 for the fee. Wells Fargo's ATM dispenses cash in twenty dollar bills only. This amounts to a charge of $5.50, in contrast to the $3 fee the screen said would be charged. I'm not happy about this. If the fee is $5.50, then I deserve to know in advance so I have the chance to decline this excessive fee. I think the ATM wording was deceptive.

Am I the only one that wonders how a bank can prohibit you from withdrawing YOUR money out of the bank?? If I have money in MY account I should be able to withdraw ALL of it if I want to. This country has gone to hell and apparently the banks have too. Absolutely ridiculous.

I had to switch all my business banking and personal to this one after TD bank wasn't near my new home. First of all I had no problems year one. The second year my business account had all primary transactions coming from account. One day I noticed my personal got charged $10. I called to see what this is about. The guy said "your checking needs to have 2000 or 6 transfers or direct deposit of X amount of dollars a month." I said "well I wasn't aware that my name being on all the account that this wouldn't suffice when using the business account." After bickering they final gave me the ten dollars back. Immediately I put 2000 in the stupid account so no fees would be charged. Fast forward thirty days later and WHAM another 10$ fee.

Over 3 years ago I had a Personal Line of Credit. Now because of problems I was not able to pay it. It was sent to collections. I never heard anything back at all - no letters, no phone calls, NOTHING! Now I have a business account with them and I went to get materials for a job, the bank wiped it out, withdrew my business money to cover this account that was a personal account. I contacted the bank and they said they could do what they want. Looking into a New business account elsewhere. Since they think customers accounts are their ATM. I guess they have to get their money from somewhere.

This bank is the worse bank ever. I should have not left SunTrust bank for them. After paying Wells Fargo nearly 400 dollars in over drafts few years ago I decided to get a new account and even set up direct deposit with disability checks. As I was paying bills normally and withdraw money my account goes to negative and bouncing checks over and over and over and over. I don't know how coz I had enough money to cover it. I went to the branch and complaint about it having fees of $209!!!! One of the bankers explain to me that the merchants charge so called. After me having no money how's that possible? I told them that there is no money at all as the merchants charges my transactions were pending. I see in my bank account online they move around the transactions taking forever to clear up.

Customer service gives the hardest time to access your bank information which may sound okay to protect your identity. But how they do so if we got robbed twice with such a big amounts too. One time is $3000 from somewhere in overseas. Another time is even more from unknown person. How can they get out money market or checking number information if your customer service refuses to even give you any on your own even after you give your social number and all possible ways to identify you. Customer service is very rude and no respect at all. They always have me such a hard time and I get nowhere to solve my issue. In general, I never seen such a poor service as in this bank.

Back on or around November 2014 I provided Power of Attorney Documents to the Wells Fargo Branch in Porter Ranch, CA. I was advised that I had to have dad sign additional documents and bring the documents back, which I did. I returned to the personal banker who helped me original. He was very thorough and complete. I watched him fax the documents over to the main office and then he spent time on the phone confirming receipt. He verified all was on order and that was it. We spent over an hour in the branch ensuring it was done correctly. At that point I was advised that it may take a few days to process but it will be taken care of. I felt very comfortable and assured that there would not be any problems so I proceeded to manage my father's accounts.

So I would honestly never recommend Wells Fargo to anyone. While I've always had a pleasant experience with the tellers working in the local banks I used to go to in Fairbanks, Alaska, the service of this bank when it comes to processing deposits is absolutely ridiculous. I work the summer on a commercial fishing boat and receive my money at the end of the season in a large chunk. I made over $10 K this past season and made the mistake of depositing the full amount in an ATM check deposit since the bank was closed. I felt certain that in two to three business days the money would be accessible which would work out just fine since I was moving down to Hawaii to be with my husband who is in the military.

I had went to my bank asking them they can verify a check for me to make sure everything was good. They said everything checked out and that it would be available the following day. Then the following day they froze my account and then when I tried and make a payment it said that it wouldn't go through. Then I called the bank to figure out what was going on. They said I will never be able to bank with Wells Fargo ever again because the check I had deposited was a fraudulent check. Plus they tired to say that it was my fault because I deposited. Even though it's their job to protect us from things like this.

My wife and I have moved to Idaho, and were happy Bank of America customers for years. BofA pulled out of Idaho a couple of years ago so we had to find another bank to do business with. We decided to go with Wells Fargo because my wife was with Chase for several years and didn't care for them.

Woke this morning to pay a bill to find they removed $345 from my account for a old account. They never notified me that this would be removed. And I explained I agreed to make an arrangement in January but was out of work and took a couple months till I had a job. As they can see that I have had the same deposit since March. The rep stated "we don't change the removal as many say they will make a arrangement then pull all their funds and Wells Fargo never get the funds."

I am Taiwanese. In the United States regarded as a foreigner. With 701 E Main ST, Alhambra, CA 91801 WELLS FARGO only get humiliation no respect. Because when you deposit a check, they will take you as forgery perpetrators. I experienced this treatment. I advise you to see this message. Turned to other banks. In July 2015, one day. Because offer a house need the Bank Statement. My bank account only had $120k. So with borrowed money from friends. Friend opened a $40k check to me.

I have dealt with Wells Fargo for far too long and have all my accounts with them. For some reason, I talked my girlfriend into setting up joint accounts with them as well. We continue to have awful experiences with transfers, accounts in general, erroneous late fees and horrible customer service. I have never called once without getting hung up on when I'm being transferred for the 4th or 5th time. We will soon be moving all accounts to a credit union. Unfortunately, my mortgage was sold to them years ago which has been horrible ever since. Stay far, far away. Today my issue is 2 important accounts that just read "UNAVAILABLE". Not helpful when you need money. Btw, this is my first review in my entire life.

I called customer service and Candice that took my called after being on the hold for 15 min was no help at all. I am being charge fees for their mistakes and did not want to help me at all. I am never coming back to them and will cancel my account!

October 3, 2014, I went into a Wells Fargo Branch to cash a savings bond. After telling me how much it was worth, the teller made a deduction from it for a "fee". Knowing I had no accounts that charged fees, I questioned it. She said it was for inactivity on another checking account I had. I told her I only had one checking account and she sent me to the bank manager. He looked up the "other checking account" and said that I opened it (physically went to a branch) in a town located 25 miles from my home. I told him that at the time WF claims I did this, I had had 70% of my income taken away from me and couldn't keep enough money in my free checking account to pay my bills so THAT didn't happen!

I opened a Wells Fargo checking account for my disabled son to have his SSI money directly deposited. I specifically asked the rep if there would be any hidden fees I should know about. I even SPECIFICALLY asked if he had to have a certain amount in his account or spend a certain amount. She said, "No, we would never do that at Wells Fargo." Lo and behold I started getting my statements and they actually have a CHECKLIST of all of the "CRITERIA" that must be met to not be charged fees. So, not only did the rep flat out lie to me, they also rub it in our faces every month by telling us how they lied to me by charging these outrageous fees. Below is a list that I see every month.

On Sep. 1, 15 I went to ATM and request 660$ - all of my money didn't come out the machine. After it was hanging and I attempted to pull for it the whole machine top pops open. I called and made a police report and they looked the other ATM and it was wiggling to the point that they need new ATM machines. Well I received 400$ and now I have to go through US Direct express because it not Well Fargo card. I also took a pic showing their machine was out of money and I did close my account and my daughter account with Wells Fargo. They don't have an emergency # may I add and was very disrespectful when I went in that morning. So now a case have been open and it's a 45 - 90 time frame I have to wait.

Call me at work about my daughter being late on payment. Which I like. But the lies that followed... 42 days late, she was only 10 days. Then they told me one hundred dollars more than what was due. I felt they upset me for no reason. I went to the bank to verify the information. If the company cannot work as a whole together then why do I need to use their bank? Besides the man that called was very rude.

I went to make a deposit at the ATM on my way to work the other morning. I was unable to do so. I went in later that day. They told me the account I have is not set up for ATM deposits. When I asked if I can change that the teller was very rude and said no. What kind of bank doesn't allow you to make deposits. Then two days later money comes out of my account. They said I had an old account that I owed money to. I never had an account with them before this. I am not happy and will be closing my account first thing tomorrow.

I deposit a insurance check in my account so I can go and get my car fix I deposit on the 08/26/2015 after depositing it I found out the next day I have to wait till 09/04/2015 before the funds will be available that don't make any sense at all. I should not have to wait no more than 2 to 3 days for them to verify a insurance check. This bank here is the worst bank I ever been with. They don't satisfy their customers at all and we the ones who keeping them open. They should appreciate us more than they do. I think I'm at my boiling point with bank and seriously thinking about going to another bank where I am appreciated more. This bank used to be this way but now it so horrible and something need to be done about it!!!

I do not recommend Wells Fargo Dealer Services to anyone. They are exist because of the consumers but they do not appreciate any business people give them. They are unprofessional and rude to almost most people I talked to that dealt with them.

I was trying to break the ice with the Bank Teller by asking, "Out of curiosity, the person that stands over your shoulder, is that for training?" She responds, "No, it's to make sure we make sells, and it's irritating as hell. I hate it." Then laughed afterwards. I didn't speak another word unless she asked me a question that required an answer. She also made no sales attempt. The wait time over the phone for Wells Fargo is ridiculous! I was on the phone for 22 mins listening to repetitive music just to get an advanced access code. Then I was asked 8 questions that had little-to-no relation to me.

I am a displaced employee receiving severance. Called 401k dept on 8/24 to inquire about paying off a $700 loan. I told rep I needed 10k, therefore I needed to payoff a loan. Rep gave me a payoff along with detailed instructions. Rep said the payoff MUST be in Charlotte by 8/25 for payment to be processed by 8/28 and I could call back then request the 10k which would be direct deposited by the following Wednesday which would be 9/2/15. Called back on 8/28 to discover payoff WELLS Fargo gave me was wrong so no funds and no willingness by WF to correct. They did not care it was a mistake and refused to correct their error. The money was for a dp on a car which I had already wrote to the dealership based off what I was told on 8/24. I hate this company and Warren Buffett should disassociate himself from a company who treats their employees this way.

The branch that is located in Washington, DC on Pennsylvania Avenue is near my residence so of course it is convenient for me to go there. Well today, I went in cause I needed to fax some things. One associate didn't even greet nor ask what I needed help with or anything. He was just walking around. The other associate was assisting a customer. Once done she started gossiping with one of the police officers who came through there. I waited 10 minutes and left. She asked, "What happened?" I said, "Nevermind, just forget it." She said, "Oh, okay" and continued to gossip. NEVER AGAIN WILL I GO TO THIS BRANCH. From now on I'll go out of my way to get better service. If this problem persist, I'll gladly close my accounts I have with them. I'm going to leave a review on every site I can and I will be contacting whoever is in charge of that location. Good day.

Well to start off I have been with Wells Fargo for 2 months and I swear they have taken so much money from me and when I spend something I check my account. Every time I see it's been paid then overnight I check again they done, had me in negative status in excesses of 200 or 300 dollars as well as spending .25 cent and was charged 35.00 for that. I mean really this bank should be closed down. I do have a family to support. After being told false information, they take no blame for nothing. Charges pend for a week or more then they slam you with NSF fees. As of 8/28/2015 this account will be closed. BEWARE THIS BANK IS BOGUS!!!

I had a no fee checking account with Wells Fargo for years. I joined a local credit union back in 2000. Since then I just kept a few hundred dollars in my Wells Fargo account so that if we had to evacuate for a hurricane or other disaster I would have a national bank chain that I could use if needed. I never used the account so I never opened the statements that came in. One day I received a letter that the account was inactive for so long that it would be closed if I did not confirm that I still wanted the account to remain open. I was in a Wells Fargo branch on a business matter and the banker asked if I had a personal account with them and I told him I did and about the letter I had received, he suggested that I give him my debit card and swipe it for $5.00 dollars and that would take care of it, so I did.

My mother-in-law opened an account at Wells Fargo so that we could easily send her money. Every Wednesday for a year, we have sent her $100.00. Last night when she checked her account, it was pending. Today it's not pending. It's not in her account. It's simply vanished into the Matrix. The money has been taken out of my account by Wells Fargo. But no record of what they have done with my money!

WARNING! Think twice before deciding to do business with this bank! (At least the branch in Eau Claire, WI). Twice now I have gone there to deposit my son's payroll check for him because he is away at college and the checks were mailed to our home. The first time they refused to deposit it because I didn't know his account number. (I was putting HIS check with HIS name on it into HIS account with HIS name on it... Why is that impossible?)

I went to get a secured credit card from Capital One. My deposit went through on both ends (my bank and capital one). I look my account is overdrawn which is fine, my paycheck every two weeks are 1,600.00 or better. I had to take care of something important. Then I look again, I have a 0.00 balance and when I called I had been hit with NSF fees. I told the banker that I would not be paying it... She erased them! I feel they did that to be smart because I didn't apply for their card... I don't want to have to go through a life changing approval process when I gave Capital One my info and all I had to pay was 200.00!

A bank officer gave me the wrong routing number so that my money got lost. No serious excuse or intentions to compensate the incurred cost.

Ever since I started banking with WELLS FARGO I've always had direct deposit. Every paycheck money is missing. I call and of course ask them where is it coming from because I'm not rich yet I don't have no free money to give away. They file a claim which take up to 10 days and barely want to give you a temporary funding like it's your fault they took your hard earned money. I've only gave 2 companies permission to auto draft yet I have about 8 every other week and I asked them how to stop it they say "we have to cancel your card." So I cancel my card and what happens the next DAY, money is missing again so I have to call them again and it's just tiring.

I have a check from my company, went to the franchise on Florida Ave. to cashed and the lady told me I can't cash my check because the type of account. I was like really. So just to let you know this will be the last time I use Wells Fargo. Today is my grandma's birthday. I wanted to give her a good present and I could cash my check. Thanks to this horrible bank. I work in a car dealer where customer ask me for the best bank. Guess what from now on I will not recommend this bank to anyone. I'm going back to Bank of America or anything besides Wells Fargo.

I have been with Wells Fargo for many years before it is call Wells Fargo. I recently open a safe deposit box in Florida and the banker there let me know that my classic crown checking is grandfather because they no longer offer this kind of checking where you don't have any minimum requirement. I do require to have an account with Wells Fargo to open a safe deposit box since my classic crown is containing only 2 cents which I decided to put a hundred dollars into it to open my safe deposit box. Today I found out that the bank charge a fee of 20 dollars if I don't have a 1000.00 dollars in the bank. Now I owe the bank $14.98 because I did not know that as well as I did not get any statement of any sort since I open in May 2015.

I recently deposited a local check that was held for "possible" insufficient funds. The check was paid and did not bounce. Wells Fargo put a hold on the funds for 10 days but did not notify me for nearly a week after the hold. In the meantime, I had a check I had given my grandson for graduation come through and overdraw my account. Of course, WF promptly added an overdraft fee.

I've been banking with Wells Fargo since I was 18 years old. I am 23 now. I've had issues with them in the past but I've managed to let that go and continue to bank with them. These past few months have been HELL for me. My job suddenly became very very slow. I went from making very good money to little to no money. This bank will charge you for ANYTHING. I completely understand the Overdraft fees policy, that is why I don't complain and just let it be. But it's gone way TOO far. They love taking advantage of people who have no money in their bank accounts. They have taken OVER a thousand dollars in JUST overdraft fees in the last two months and it's not helping my situation whatsoever.

Wells Fargo Bank can eat my **. They charge so many fees and they don't give any explanation. Plus all of the offices, at least that I get to, are outsourced and I can't understand anybody. There was a mix up in my acct and I was charged 70$ in overdraft fees and I've been a customer with them my whole life and I have never complained or asked them for anything and they won't refund them this one time. Very disappointed and I am going to change banks tomorrow. I am done with them.

I made a deposit through the mobile app. When I later checked my balance and saw it didn't reflect the deposit, I deposited that same check through the ATM the same day Sunday 8/16/15. The bank immediately held the check and planned to close my account. I called the prevention department and informed them of a check that would be direct deposit on 8/18/15. They said they'll post it and allow me to withdraw it 8/19/15. It's now 8/21/15 and my funds are still being held! Nothing has come through but they claim they need to make sure nothing attempts to come through. This is ridiculous! This is my paycheck and I have a home and kids have no other money!

Often I have to call them because they always using my money against me. Pending transaction that stays on my account for days even though it's paid for. They are soo incompetent in securing my money. I have to ask them permission on where or how to use my own money or they will charge me or they will block my card without informing me. They stole $40 from my account 2 months ago and never refunded back. They are so ** up. I will never recommend them to anyone. They control your money but they cannot help you financially when you need them but they can steal from you when they feel like it.

We stopped by our branch to access the safety deposit box. No one was in the waiting area and the manager told us we would be next since the two bankers were each with customers. However, three separate people came in after us. As we all waited the bank manager spoke with two of them. As the bankers were ready for the next customer, the two that came in after us were given service while we were expected to wait. When I asked the manager why he skipped us twice he shrugged and stated that we should make appointments next time. My next appointment is with a different bank!

I had a refund coming to me on my debit card from an insurance company (around $200) for a policy I closed. A few weeks ago I receive an email from the insurance company stating that the refund would be processed that day. Now after a few weeks there was no refund applied to my account. I knew this refund could be an issue due to the fact I had to close this debit card and get a new one due to fraud a few months back. I contacted the insurance company and was told that the refund was completed back to that account and I would need to discuss this with my bank because they could only issue refunds back to original payment.

I was involved in a car wreck that put me in a coma for 2 months. Due to injuries I was there for 3 months. I left after I learned to use a walker and my family was willing to bathe and feed me. My family was harassed the whole time by Wells Fargo Dealer Services this included cussing my little sister whom they had no business even discussing my loan with. By the time I was able to start communicating with them they had repossessed my totaled vehicle, force-placed insurance on it (which I had through USAA already).

Then this is the bank for you. If you're interested in just how backwards this bank is, enjoy: For starters, if you don't keep at least 300 dollars in your savings account at all times, they charge you a monthly fee. Fine right? They'll tell you "Oh! Well, you can waive that fee with save as you go" which takes a dollar from your checking acct into your savings account every time you use your debit card. But guess what sucker, they'll overdraft you doing it. If you don't have enough money stored in your checking account rather than immediately transferring that dollar every time you swipe, it puts the dollar amount (equal to how many times you swiped) into your savings all at once on TOTALLY RANDOM days - so it's hard to keep track of.

So of course everyone knows what Wells Fargo bank is, I assumed I would have a pleasant experience with such a worldwide company, unfortunately they're just straight up liars. My nightmare began 8/7. I bought Taco Bell that night around 9pm. Got home, fell asleep because I had to work that Saturday morning. After work I reviewed my account to see how much I had left when I discovered that someone used that 1.40 at the Fry's across the street from my house and then following transaction was a withdrawal from my bank of 40.00.

Called mortgage department to change a contact number in my file. It took the representative over 20 minutes to help me. She verified all my personal information, then proceeded to ask me a barrage of non-essential quiz question. After 1st set of question, she replies, "you answered one of them incorrectly". All I wanted to do was update my work phone number. I am a transitional customer from Wachovia. Wells Fargo has got to be the worst bank on the planet. Either way if I go into the branch to ask any questions pertaining to mortgage, even the baker is put on hold for extended amounts of time. Often time the person on the line doesn't know how to guide the banker through the process. I have strategically paid off most of my accounts with Well Fargo so I can transition all of my accounts personal and business to my Credit Union.

I advise to the people who wanted to open an account to this ** bank, I discouraged you to open the account because all your money going thru overdraft fees, even a single or small amount they gonna charge you $35 every transaction that you had made. They couldn't post the transaction if you are negative balance, they always put there a positive balance then after that, you gonna see your account all overdraft fees, not like Bank of America. -$10 still no overdraft fees. Here in WFB even $1, they gonna charge you an overdraft fees of $35. This is a ** bank.