Wells Fargo Reviews

I opened an account with Wells Fargo after BOA sold my account. The first week I set up with them, I started making bill payments through online bill pay. The payment said that it would take 2 days to process. It was scheduled around the 16th, to be processed on the 22nd and delivered on the 24th, as that was 2 business days. So when a payment was late, and I'm being assessed a late fee, I reached out to WF. First, I was told that it was sent to processing on the 24th, but they couldn't tell me who's processing or how long that takes. They then created a case to be researched. When I heard back from T. ** of the WF Bill Pay Research Team, I was told "Our records indicate this payment was sent electronically, and requires up to 3 full business days to be processed and received. Please note that this does not include holidays or weekends. Please allow the appropriate amount of time for your payments to be processed and applied to your account by the due date."

I have a Wells Fargo mortgage loan that I have paid for each month for 9 years by going down to my "Friendly" Wells Fargo Bank in Fort Worth, Texas. I wanted to cash a small personal check today, and I was told NO! A mortgage account is not a real account with Wells Fargo, (That's what an employee told me), you have to have a checking account to cash checks. No one would help. I was given an 800 number to call and I was told the same thing. Now as a businessman, I would have cheerfully cashed the check, told the person how glad I was that they were my customer, and then told them politely that this was a 1 time thing. I was treated rudely by the bank personnel and by the customer service rep on the phone who told me to go to the bank that the check was drawn on to cash it. This Bank doesn't have a clue on how to treat people. They made an enemy of me and I'll tell everyone I know not to do business with these folks!!!

I really love my bank, they are very helpful. There are tons of them everywhere and honestly I am generally really happy. However, I have just recently ordered a debit card and the first was sent to a wrong address and for the second one, I went and talked at one of the banks and they reissued the card for me but again, I never received it... I'm still waiting for it to come but with no hopes because it's been 2 months since I ordered it! I am very mad because I was so excited to get it, as I had my own special design for it and my current one is not in the best of conditions anymore (that was the point of changing it in the first place). The same thing happened to my mom, she never received her debit card either. So it is unbelievable how a bank that operates so good in general could have this issue with the production and delivery debit and credit cards in general. Therefore, I have done everything in my power, but my hands are tied. Seriously though, what do I have to do in order to finally receive my card?!?

Drove to my local Wells Fargo branch to change my password due to the Home Depot credit card hack. A Wells Fargo "associate" employee sat me down at her desk and proceeded to tell me that it was no big deal about the Home Depot card credit hack exposing me to identity theft or theft of funds from my bank account. I told her that no matter what her opinion was that I wanted to change my password and I proceeded to a type new numerical password into their system on a device on her desk. She then informed me that I had entered too many numbers, that I was only allowed "four" numbers for a password. I told her that my old password was already more than four numbers -- so what was the what? She said the bank discourages people from using more than four numbers because it's easier to remember just four numbers. I told her that it also makes it easier for thieves to figure out passwords with such an easy number. So I told her I was going to go ahead with the password I had entered into the device.

I paid my mortgage in full on 22 Oct 2014. Wells Fargo said it takes 10 to 15 days to receive a refund. So I called their customer service number. I was then told that my refund was send out on the 4 Nov 2014. Now there is another 10 to 15 day from the 4 of Nov 2014. I really think this is unacceptable. I will never bank with Wells Fargo ever again. You serve your country and this is the treatment you get.

On November 1st, Saturday we went to our local Wells Fargo branch and my wife and son went up to the teller...within a few seconds my son gets bit by a random customer's dog that is talking to another teller. I asked my son what just happen, and he pointed to his wrist that had a bunch of broken skin from the dog's bite! The manager handed us a band aid! I've called Wells Fargo to complain of what happen and all they say, "oh sorry to hear that happened."

I just recently realized that Wells Fargo charges me an additional fee every time I use an ATM elsewhere. Not only do I get charged from the ATM but I also have been getting charged an additional fee of $2.50 from Wells Fargo. I thought once I paid the fee at the ATM....that was it!! Never accounted for the additional fee all these years using random ATMs for convenience!!

I've been with Wells Fargo for a long time and after today I will be switching banks. Inquiring about why my balance online is not adding up and why posting balances are being back dated? Customer service responded with "I should not rely on 'online banking' and I should keep track of it on my own!" Highly unsatisfied!

Wells Fargo has a horrible customer service. They have deactivated my account twice without notifying me. Their customer service number never works, had to contact the mortgage division (which were very nice) and they transfered me to customer service. The customer service lady had no clue of what was happening. And could only apologize for their bad operational service.

I recently read an article in Market Watch entitled "Rich people prefer to bank with Wells Fargo and Bank of America" and for the life of me, I can't understand why. My preference? NOT Wells Fargo! I have never really liked the bank since Norwest merged with Wells Fargo, but I have stayed with them for sentimental reasons. I have been with them since my father set up an account for me when the bank was Northwestern Bancorporation. I was so young, I couldn't even see over the top of a kitchen table (I am now retired). But frankly, even with that strong motivation, I have to work to justify keeping this account.

I paid off my line of personal credit and this bank still charged me a fee. I asked the customer service rep why was I charged this fee and it was because It was a charge prior to my pay off balance. Although I paid it off prior to my date due.

After a long-term relationship with Wells Fargo, we got quite a shock in our recent account statement. One of our accounts, which had a balance less than $50, was suddenly closed and the funds were sent to an "unclaimed property" entity. No warning. Just a computer sweep. When we called to find out what happened, the agent said it might have been due to inactivity. That was probably right, but what ensued was pretty non-customer friendly.

They post transactions at the wrong time and by this I mean, after 2 or 3 days and they do not even appear to be "pending" which does not allow to calculate how much money you have. Some transactions suddenly appear and/or disappear for days and then are reposted to your account. NOW: Personal Bad Experience. Due to their inability to post transactions properly, I bought something for $10.00 and they have been charging me $35 several times. I called them and the supervisor who is meant to find a solution for the customers hung up the phone and did not even allowed me to speak.

My online banking account and ATM balance were not in the negative; however, one business day later, my checking had an additional 66.22 drafted. Calculations were 53.72 negative bal + 12.50 transfer fee = 66.22. Also, I paid an additional 35.00 NSF fee and the representative could only give me 3% credit of 12.50 = 3.13 stated not bank error when bank does not post or show correct balance yet I am penalized! Please help a single mother of two children with a high child care expense understand!

This bank does not run your debit card charges until Monday night at midnight. When you charge things on your Visa debit card, they will go through even though you may not have the money to cover the charges in your account. If you then go on to make numerous small charges--say, for less than $10--and they are also overdrafts, you will be charged $35 for every charge. If you're just short $20 and go on to make 10 charges of $2 or $3, you will be charged $350. When you complain, the agent is allowed to credit back half, or 50%, but that's it. No one can reduce the charges anymore. And they are totally unsympathetic. They will blame you for the overdrafts. This is outright fraud and thievery. This bank was also one of the greatest offenders in the predator lending mortgage crisis and had to settle with the government for billions. It's just a bad bank. In-store, they are all just a bunch of trained seals. They do not respect your privacy and are extremely loud. They will announce your personal business to the entire lobby. It's a fraudulent, predatory bank.

I open a saving account and checking account and they said it will be 25.00 so I gave her my card number. I went to use my card and a 100.00 was gone so I called my card. They said Wells Fargo took the money. So I call Wells Fargo to complain. So were so rude I ask for a supervisor and she was worse. She was telling me that I must have use my card on something else. I said, "No ma'm, Wells Fargo took my money off my card." She didn't wanna listen to me at all. I call back. They hung up on me. So I called my card holder company. They said Wells Fargo took 50.00 and forced 50.00 which total a hundred. I will never do business with Wells Fargo again in my life....

On September 24, 2014, a Wednesday, I initiated a one (1) business day transfer on Wells Fargo (www.wellsfargo.com) in the amount of 4,784.99. On September 29th, I visited my local Wells Fargo Branch located at 710 Polk Ave in Eugene OR 97402. Their phone number is 541-465-5727. I have had nothing but great customer service from this location until lately. I had a good rapport with their previous Branch Manager ** and even with her predecessor **. I have also sat across the desk from **, their district manager, all great to work with.

Wells Fargo plays the game of taking electronic payments, they delaying the application of those payments, then charging a late fee, then declaring you "Late" after making an on-time payment (short of their prior late fee) so... then slapping on a late fee plus interest to the bill.

I was "scammed", this is my fault. Money was deposited in my account, 9/3/2014. This was not a local check but funds were available immediately which is unusual. I cashed a check, 9/5/2014, at the bank. Then, 9/8/2014, a hold was placed on the checks deposited, until 9/17/2014. Now I'm thinking an error was made by an employee, they didn't put a hold on the checks, 9/3/2014. They will never admit to making the error but had a hold been put on those deposits, neither one would have a problem. The bank took my Social Security check in September and my Pension check in October which has put me in a financial bind. Now they are calling asking me to make payments on balance or they will put my name in Early Warnings and I can never open another bank account in 7 years.

I had a misunderstanding with Paypal and Wells Fargo that ended in a $35.00 overdraft fee. I attempted to redeem this fee by calling their customer service line. Upon doing this, I was treated very rudely and even hung up on by the manager Adam. I am now leaving their bank and going to another. Just like when it comes to dating - there are plenty of other fish in the sea.

Has anyone noticed that every time you go into a Wells Fargo now in North Carolina, that the employees of the bank try aggressively to get you to talk to their "Financial Managers" or whatever they are called. They want you to open ANOTHER account because it will "save you this or that". Also, my brother tried to cash a check from my account at a Wells Fargo bank and they would not cash it at the counter. They made him WAIT TO TALK WITH A MANAGER. He said the guy behind the desk asked him who he banked with, if he wanted to consider an account with WF and tried to sell the poor guy on their bank. They could have gotten his fingerprints and his identification information at the counter but again - are like used car salesmen - so aggressive now. They hound the crap out of their customers and even folks that simply want to cash a check on an account drawn on them. I am honestly thinking about leaving them because of their aggressive tactics. What an inconvenient bank. I despise them now.

My name is Lesley **. I recently came into money when my dad died in May. I used this money to move to Michigan & set an account with Wells Fargo, a Bank in Ironwood Mi. I purchased a house & used car. In the meantime I was in the process of paying back a bankruptcy that had been finalized months prior. So I purchased a $35,000.00 cashier's check from Wells Fargo to send to the government bankruptcy trustee. The trustees office lost the check. So I put a stop payment on check. Wells Fargo had me make a personal check out to them for $700.00 for insurance on this lost check. It's been lost for over 2 months. The bank employee had me sign a paper for this insurance. I find out the bank manager has went & notarized this paper without me being present & no witness.

I opened my account prior to Wells Fargo taking over, my experience with the previous bank went well so when the transition was taking place, I just kept everything as is. It wasn't until I started incurring fees (that were not associated with my accounts previously) when my issues started happening. Customer Service is VERY hit and miss. Sometimes you get a rep that is sincerely nice and helpful, other times you receive someone that just wants to pass things along for one of their co-workers to take care of. Main example, if an unauthorized charge comes through on your account today, they may start an investigation and immediately return your money pending investigation but next week if I call with the same issue and same circumstances, there is an interrogation process that makes you feel unwanted as a customer, resulting in a "wait until we conclude our investigation in 10 business days" lecture.

Collection of business loan by taking all personal money. Business line of credit. No connection to wife's relationship to company. Took all money from all accounts and told me "too bad" per Michele Unknown. Would not reveal her name or relationship with "the bank". Told her I have no money to buy food or gas for my car as I relied and trusted on Wells Fargo, as my debit card was refused in the grocery line, with about $60,000 in our personal accounts. Was told again by Michele Unknown and her supervisor, Rob, or Bob. Was never really sure about the supervisor's name.

So within the last couple weeks there were three mobile deposits on my wells Fargo account that clearly do not have my signature on the backs. Someone signed my name so wells Fargo closed my account and won't let me get my direct deposit that came from my place of employment last Friday. Even after the loss, prevention lady on Friday told me I could go get my direct deposit out of my account. They said they are holding it now today. Truly I'm glad they closed my account. They have horrible customer service and don't tell their customers everything. I will never open an account with Wells Fargo again, I will take my business elsewhere. Clearly it's not my signature on the checks and I do not live in Illinois where the checks came from. They can't look up the number that the checks got deposited from. I will write a bad review about them everyday on different sites so everyone can see what they're like.

NO 10 grace period was given to me for months Dec 2011, Jan 2012, Apr 2013, June 2013 resulting in extra late fees & compound interest & destroyed credit reporting. They are reporting me 90 days late in months I didn't even owe them a payment. The detailed payment history Wells Fargo mailed me says on Oct 17 direct payoff 287.24 while my back account shows that payment was 365.79.

Recently we had a modification and seems like it went well. Thank you. Since then I have been trying to get hold of Wells and finally two weeks back called and found out I am not due to a payment till November. And I also paid five hundred some dollars to cover the difference. And all I want was to find out my biweekly authorization is valid. But thru automated I am finding out that I am late for two payments. I took a day off to clear this problem. Today I been calling since 12. Either line get disconnected after 15 or 20 minutes or it says 'we are currently unavailable.' Sent e-mails and the email respond as system unavailable. People are nice when I talk to them but that does not help my situation. .

I went to wells fargo to located in 13700 west kendall miami fl....I had a really bad experience with a teller named **. I was doing a car payment, during the whole transaction she kept talking to her coworker about diet.. She was very rude literally because I was in front of her and she didn't basically noticed me, she just did my payment and ignore me. Besides this I waited a long time in line... The manager there who was a male, don't recall his name, was screaming and making funny jokes. I mean staff here are not very professional. Then I had to wait longer because the teller had a system issue. But she didn't even explain, she was very rude. I ask her how long I had to wait and she was just rude, answering me in a really bad way...somebody do something about this is horrible service.

I was denied service inside the Wells Fargo Bank, by manager Michael **, because he stated I was frowning and making faces. He stated I had an attitude and was making faces so he did not have to allow me to be serviced. He told me I had to go somewhere else because he can deny me service. He was very cocky in confronting me desperately creating a hostile environment in the presence of other customers.

I have been using Wells Fargo for many years with no problems. However in the past 30 days, I had 7 transactions taking out of my savings account. Also 2 transactions taken from another account. The total of these transactions totaled close to $2000.00. There is no possible way anyone could get access to my savings account unless the bank was hacked or Wells Fargo gave out the information. Most of the charges were thru Paypal. I wonder if this has happened to anyone else.

I had just deposited my rent money in my Wells Fargo checking account. 2 days later a bank levy was put on my bank account due to back child support, in which my child is about 19 now. Wells Fargo did not inform me of Levy by mail which is required by law.

I recently had to go to my family to beg for money to cover debt incurred from the city of Denver for the same parking ticket 16 days in a row. After groveling to them for my mistake I received a check to cover my mistake and deposited it in to my Wells Fargo account expecting to take care of my unfortunate circumstance five days later on my days off. Instead Wells Fargo put a TEN day hold on the funds and allowed my account to go negative stating... "There is nothing we can do at this time" and then tried to sell me additional services. Needless to say I will be closing my account with them.

I watch my account every day to make sure I am on top of things. But it's amazing that they take a week to process a transaction, then do them all in the same day and same time to make it almost impossible to avoid an overdraft. Simply WORST BANK EVER!!!

I transacted a cash advance of $3723.97 from my Wells Fargo business credit card on 9/29/2014 and was immediately charged $148.95 in fees. The balance was paid in full on 10/06/2014. Because that amount was not paid off by 10/03/2014 (only 4 days after the advance), on 10/14/2014 I was charged an additional $93.17. I have banked exclusively with Wells Fargo for over 11 years and have overlooked too many issues. This is the final straw! I should have listened to my bookkeeper last year and ditched this abhorrent financial institution. WF has in the 6 figures of my cash at all times. They have the audacity to be this greedy? I wish I had listened and seen the terrible ratings of this bank. Sadly, I have always said good things about WF amid banker errors multiple times. It's only $100, but it's the principle. Credit Union here I come. Thanks WF for giving me this final push!!! I'll see you one last time to get bank checks closing both my personal and business accounts. I am so glad I didn't start a health savings account for my employees with WF. I'm sure there is some fine print somewhere detailing this would happen, so I will take the blame and then my business elsewhere.

From the beginning I've had issues. Whenever I'd try using their website to pay it would lock me out, so I could go in and pay. Always making me call. If you do a payment over the phone there's a fee plus you have to wait for their hours so then you forget. Plus for a year they were charging me for insurance saying I didn't have it but the car dealer faxed it before they'd let me drive away with it. Then my insurance company faxed it 4 times. So then I was in the hole with them for a year, so they make a whole lot of money on me...

Hello my name is Amanda and today I stop in today to Wells Fargo and spoke with Brand **. He was so nice to listen to what I had to say and assist me with calling Danielle **. She wasn't the nicest person to speak to and I was upset and wanted to leave because she didn't really want to hear what I have to say. So I took my business elsewhere and I hope people read this before you speak with Danielle.

Wells Fargo has lost all six copies of both the Durable POA and the DPOA for Finance that I have took to two different branches and handed these documents to the branch managers, faxed these documents to several branches, and mailed these documents as well. Also, I took the letter from my Mom's neurologist, stating she needed to appoint a POA due to having the beginning stages of Alzheimer's Disease. But at that date she was suffering from mild cognitive impairment but was competent to appoint a POA. I'll give you a short version of a very intense deep financial matter that is declining rapidly due to Wells Fargo not recognizing both types of Durable POAs I have in regards to my mother's finances. I am the eldest daughter and I have co-owned a checking acct at WF with my mom for the past ten years.

Sale! Sale! Sale! We don't want you to sale your bank products. We want a bank that welcomes you to come in, a branch with a "happy to see you" smile, not "let's see if I can "Sale" another product! CSRs sell bank products, TELLERs take customer transactions, check balances, sell money orders, and cashier checks. Consumers don't want to be PESTERED to buy more products by a teller, they want a place to secure their monies and spend it however they want or need. No wonder the Corpus Christi district and others can't get customers, and you SHOULD NOT punish the WF employees. PEOPLE NEED JOBS to satisfy bank customers, NOT BEGGARS TO KEEP FROM MEETING STUPID SALES QUOTAS. Make the higher paid supervisors work the fast pace teller lines. They would not like the challenge!! FORWARD THIS TO THE BOARD OF DIRECTORS! CHANGE THE BEGGING POLICIES!!!

I got two Personal Loans from Wells Fargo within the last year. The Loans were $3,000 and $4,000. Within two months I paid them both off. I tried to get another Loan for $3,000 and they denied me. They said my credit rating wasn't high enough. That's funny, I pay all my bills on time and I sometimes even pay my credit cards off totally. What is the difference between now and six months ago? Stay away from Wells Fargo and their Loans. All BS.

My parents wanted to refinance their home to make some repairs to their deck and some updates to their home. They went with Wells Fargo because that is who their current mortgage is with. They owe approx. $90,000 and asked to refinance for $130,000 and they were offered a lower interest rate if choosing to refinance with Wells Fargo. Their credit is excellent and the house appraised for $265,000 as is, through a company Wells Fargo hired. Wells Fargo had them write a check and said it was for the refinance fees and appraisal. Just before closing she received a call telling her they needed her to fix her deck before they gave her the money... She told them she couldn't until she received the money and that was the end of all correspondence from Wells Fargo.

Customer service for credit cards is only available Monday through Friday 8am to 6pm Central Time? Recently I noticed that my credit card had expired and I had not received a new one. If you work someplace that does not allow you to make personal calls during those hours, you are stuck. Because I work during that incredibly narrow customer service window, and am not allowed to make personal calls, I sent an email via their secured messaging center, telling them that I had not received a new card and I was concerned that it could end up in the wrong hands and leave me a victim of identity theft. Their customer service department refuses to cancel that card without speaking to me on the phone. They also refuse to issue me a new card without speaking to me on the phone.

We applied for a HELOC with Wells Fargo in Aurora, CO. We have excellent credit and already had our primary mortgage with them, so we thought everything should go smoothly. Everything did seem to be going well, until it came down to the appraisal. They said we would need to have an appraisal done to verify we had enough equity in our home for the HELOC. A home identical to ours and in our neighborhood had just sold for $100,000 more than what we owned so we were not too concerned.

I made a purchase using my Wells Fargo debit card on Monday. It shows up on my pc which I check daily; next thing you know the transaction is pending and the next day you are charged a 36.00 overdraft fee. They took my daughter's whole paycheck last week and she checks every day. We know when we have money in the bank. I think it's disgraceful what they do.

I live in Raleigh, NC and my landlord has established an account where I can deposit my rent, into this account, which is convenient for both of us. On Saturday, October 4, 2014, I happened to be out of town in Greenville, NC, and I went into the Wells Fargo branch located on Stantonsburg Rd. to make my deposit, because of time constraints I was not able to do so in Raleigh, that Friday. I didn't think that it would have been a problem, since it is still Wells Fargo. Boy, I was wrong. Normally when I make a deposit into this rental account, I would complete the deposit slip with my landlord's name, address and indicate that this is checking account entitled RENTAL. When I would make this transaction in Raleigh, I would have no problem at all, the tellers are more than willing to help. But in Greenville they had a nasty attitude, unprofessional, and uninformed.

Something called " CREDIT DEFENSE", asked for proof of authorization, not heard from them although they did credit my card for $480.00. I was not disclosed terms of credit card, just found out they are charging me 26% APR with interest compounded DAILY!!! I know better than that and would not have accepted that credit card. I cannot afford to use this bank. I will wait for their responses, and when I do not hear from them, I will close all my accounts. Corporate criminals!!

My husbands job has their 401k thru Wells Fargo. Before we went on vacation we had a utility bill to be paid, he is at an age where he can take money out without a penalty. He requested money be Taken out. He was told that a check would be mailed the next day. After 5 days we had not received anything. He called to see when the check was mailed and assured it was mailed the day after he called. After 13 days we called to inquire again to be told in non Concerned voice that "oh it has not been processed but we can process it, however it can take up to ten days before you receive it." After asking for a manager no effort was made to correct their error and expedite the check. It is open enrollment time, their attitude said "close the account and find another bank that could appreciate your business." I have not heard anything positive about this bank.

I am 57 years old and have had an account over 35 years with Wells Fargo. I keep $$$$ in SAVINGS and deposit at least 10K each month. I just found out I am being charged a SERVICE CHARGE of $15 monthly because MY COMPANY does not offer DIRECT DEPOSIT (it used to) and I have no WF credit card or mortgage. Speak with your money I removed every penny and switched to CHASE. Any employee who does not use WELLS FARGO of my company will get a 3% raise effect today.

It appears that WF is an international banking center, but its attitude does not reflect so. I am travelling overseas. After log in the online banking system and paying a few of my bills, the system suddenly log me out and suggest to call the security. The WF security staff by phone gave me no solution other than I have to physically present at the WF office. Appeal to the banking supervisor about my situation gave no results, but rude worse answers. Now, here I am stranded with my unpaid bills and appears my log in from overseas causing troubles. Help.....

I have been a customer of this institute since 2000. My account was accessed Dec 16, 2008 by an employee in one of their branches unknown to me. So they begin withdrawing $19.90 every month. I was originally told that it was part of my car insurance (which made no sense to me). It was explain by a bank employee that sometimes the insurance is broken up into two payments. Still this made no sense, but I said "ok".

I am a dialysis patient and living on disability. Half of my income goes to rent, so I don't really have a lot to get through the month. They keep allowing automatic transactions to go through, even with no money in the account, just to turn around and charge me $35 each time. I don't see why they can't simply decline the transactions automatically. It's like they do this on purpose just to ripoff their customers, particularly the low-income.

Refusing to Replace Cashier's Check [Wells Fargo Issued] - Reported the Cashier' s Check missing on 9/17 and received a copy of the check which was already negotiated from Personal Banker Michelle **. Submitted Affidavit of Check Fraud, notarized and faxed through Civic Center Branch on 9/26. Called Claims Assistance Center on 9/27 and asked if a replacement can be through any branch. Called Civic Center Branch and spoke to Assistant Branch Manager ** and he agreed with what Claims Assistance Center stated so I went to the Branch at that time to do that. When I arrived he took documents to the back, went to the back and said he couldn't verify something and he couldn't replace the check that day but on Monday 9/29.

Wells Fargo foreclosed on my home with a 105,00 fake note that was a cut and paste. A Forensic Mortgage Audit proves fraud. And handwriting expert proves pasted signatures and forgery. Wells Fargo reports to credit reports a made up person created between husband and wife. I the wife am now my husband with placing his SS to my name so now I have 2 identity. NC Dept of Rev. show husband deceased related to mortgage loans 5 accts in one year. They have taken his name or identity and gave it a new identity to pass dirty money.

This afternoon (Sept. 27, 2014) I received an e-mail overdraft notification from Wells Fargo for an account that I knew had money in it. Upon logging into my account, I saw that $800 had been withdrawn, which effectively amounted to every last dime in the account. Panicked, I called Wells Fargo to file a claim. Everyone I spoke to on the phone was extremely pleasant, seemed genuinely concerned with resolving the issue, and informed me that they would investigate and the issue should be resolved within 2 days.

On 7/11/2014 I went to The Wells Fargo Bank in Haddonfield NJ and sat down with Banker James ** (Store 8923) to go over the 1206 Traditional IRA ($23,967.46) that was left to me by my deceased Mother Helen **. The Account she had was ECN **. My ECN is **. James was helping me fill out the Instructions for completing Traditional/Roth IRA Individual Retirement Plan Distribution Election by Beneficiary of Individual IRA Owner Form. He told me at first that I could Contribute the funds to the IRA plan directly. I agreed and he chose Section A, option 3. After this he realized that this was for a Spouse and crossed this out. Then he told me that he thought Option 1 would be the best because I could receive a Lump Sum Distribution and then just put it into The Traditional IRA faster because I had 90 days to re-distribute the money back into the Traditional IRA.

Wells Fargo has a strange policy to get you to overdraft. Yesterday I paid $34.94 to Centurylink. It was reflected on my account yesterday. Today, the charge has vanished? When I checked yesterday online I knew today I would be having to write a check for $80 and I needed to put $2 in my account to avoid future overdraft fees. Today, I logged in online to verify how much I would need to avoid the charge. However, the $34 charge was no longer on my account ledger? I went to the bank at lunchtime & they said they confirmed there was no $34 charge giving me the false impression of more money available than was the case.

I am in a constant state of confusion with their online services. One day I will have money and the next day it will say I was charged X amount of dollars for something I was charged for 2 weeks ago. Then the next day the charge will magically fall off or disappear leading me to believe I have more money than I really have. So naturally, going on a quick glance of the funds I have in my acct and believing they already took the money for charge X - I spend the money. Then I get a lovely $35 overdraft charge! Screw these people. It is the WORST bank ever.

I had opened a secured credit card acct which they said after a year they were going to give me my own credit card but they never did. After a year they told me they couldn't give me a credit card because my score wasn't good enough so I waited another six months - same story so I just cancelled the card. I had a checking acct with them and they never told me they charge fees if I don't use my card. That's bs. They screw you out of your money.

On Sept. 15, 2014 I deposited almost $800.00/check- from an expense account from my employer into my essential checking account with Wells Fargo. I have always deposited these checks-- almost twice a month-- with no issues other than a business day hold. On this particular day, the teller at the window stated there would be a hold because I was overdrawn. I waved and stated "I understood-- a day or two, right???" Not exactly, the day after I deposited my check from my employer, Wells Fargo sends me an alert notification online stating I cannot get my funds from this check until Sept. 24, 2014. That is 9 days from the date of deposit. --- I have checked-- these funds have cleared. Wells Fargo is holding my money hostage.

I've been a Wells Fargo customer for 4 years now. I'm trying to have a good relationship with the bank. But very disappointed, they seem that they do not care or value their customer. Why am I saying that?

If you want feel like a criminal this is a place to go. They ask any deposit you make into your account. Oh yes it is ok for the lead teller to ask you very personal questions as to why, when and how you meet your fiance. Why do you need the money. To ask when was the last time you was with your fiance. And then barb on scam dep telling me she could have me arrested for the scam and that "you don't need your fiance like that." I feel my personal life is none of their business. They treat you like **. I would not recommend any Wells Fargo branch to anyone. One very upset customer.

Just the service, I recommend others like Bank of America. They have never did any wrong and always helped me with anything and everything over the phone without having to go in the bank. WELLS Fargo Cancelled my account for no reason.

I am really extremely frustrated from that claims department, I am trying to be polite. They told me that I should call my merchant, call them back and they will reverse me the overdraft fees they charged me (while I have already an overdraft protection!!). When I called back, they directed me to the customer service (as reversal is not their job!!!!!) and they would be able to reverse me half amount after a lot of negotiation. They caused me a very big loss. I really regret dealing with this bank.

About 4 months ago I opened a personal and business account at WF. From the beginning there were issues. I deposited a large sum from my local bank in closing that account and it took 9 days to clear. I was told to bring a letter from my bank saying it cleared and WF would accept that. That is bizarre. Luckily, I didn't need the money right away. Next, I used their bill pay and was unable to pay from both my business and personal accounts. Called WF online banking and was told-no problem. My account was set up to pay from both. Two months later there was a fee for doing this, paying a business bill from my business account. I went to the local WF and the person there had to call online banking. After 45 minutes I left.

Wells Fargo..... your "internal policies" have a tendency to harm the borrower. I went through a divorce in 2012 and had an FHA loan with Wells. As a part of the divorce, I was required to sell the home which had depreciated due to the market. I offered to take the difference in the loan to value at sale as a new loan. However Wells would have none of that (since there was a government guarantee). From a business perspective.... fine, I can understand that but it was a forced decision to hurt my credit which left me a little sore. The pudding on the cake that has me STILL sore is that their internal policy was that I MUST be 60 days delinquent to perform a short sale (which at this point was my only option). That internal policy is keeping me from qualifying for another loan now two years later even though all payments were timely prior to the short-sale. The big bank mentality which is held tightly by Wells Fargo is such that the borrower must fit into a box regardless. - Bruised

I place an online order with a merchant in March for a computer. 3 months passed and the merchant did not ship my computer after several promises that it would ship "any day now". I filed a charge-back with Wells Fargo. They contacted the merchant and the merchant provided proof that I placed the ordered. Wells Fargo sent me a letter stating that the claim was closed and that they returned the money to the merchant. I went into my local branch and spoke with the manager who told me they only handle consumer fraud when someone uses my card without my approval. I told them that I placed the order but the merchant never shipped the product. Wells Fargo then said "Sorry, that's not our problem, you will have to get a lawyer and sue the merchant". You've gotta be kidding! He just kept quoting company policies and procedures.

Twice my wife attempted to close a very small account and move the minimal funds, under $100, to another account, both of which she was a listed name on. She used a Power of Attorney form to set up the account with her mother, whom is in bad health and unable to make transactions on her own. The first time, the banker asked my Wife for an ID and the Power of Attorney form. We didn't have the POA, so we asked why the form was needed when her identity had been confirmed, her name was on the account, and the POA had been copied when the account was opened. So we returned sometime later as we live hundreds of miles away in another community.

On 07/30/14 I made a deposit of $4000.00 at the drive-through window at the Plano Campbell Rd branch location but Wells Fargo put a hold on the deposit without informing me; the Chase Bank check cleared on 07/30 but Wells Fargo continued the hold for 4 days causing overdrafts of 4 transaction stating insufficient funds as the reason although the check had cleared. On 08/12/14 I deposited $2128.06 at the inside teller window at the Murphy FM 544 branch location and my fund were available in real time. On 09/02/14 I deposited $9290.00 again at the Murphy FM 544 branch location ATM. This also was a check drawn on Chase bank account. I was informed that a hold would be placed on the check for 10 day even though the check cleared Chase bank 09/02/14. This has caused thus far 3 overdrafts even though the funds have be validated and cleared by Chase.

Don't rely on this app to give you an accurate balance! I should've known when I saw the "balance" of my account go up by $60 that I was once again being misinformed. For whatever reason, this happens quite often and just about every time I trust the balance to be true, I overdraw on my account. I thought this was a better way of tracking my finances but it's not. Going back to the traditional way of writing every debit and credit transaction down and keeping track the "old" way. It's unfortunate in this day and age. The bank refuses to look at the flaws of their system and is very unhelpful, to the point that I believe this is being done to purposely cause overdraft fees. Changing banks.

She set up a business acct with credit card machine and my business wasn't ready for one and told me only Wells Fargo would be withdrawing 35.00 a month. I could handle that but once I got the card machine then First Data also was going to withdraw 74.00. I was never told that so the two merchants was draining my checking and savings acct every month. The Wells Fargo lady Faith said she was happy to know that info and now she can make sure all other clients will know and she can do it right for them but for me. I just am out of luck. And have to have bad credit now due to her and by her not knowing what she was doing in her job. Faith should not be working at a bank.

I placed a stop payment on a check 8/20/14 at Wells Fargo's online banking website for which I was charged $31. I stopped payment on the check because the company involved did not complete the job I contracted them to do. The name of the company and amount are clearly written on the stop payment request which was done online. I called the bank that same day and spoke with a gentleman (Michael) on the phone who verified the stop payment was in place and it would be taken care of, that I had nothing to worry about!

My husband had to cash a check at Wells Fargo a few times. Each time he was charged a fee and harassed by the tellers to open an account. He declined. We already had been banking elsewhere for 15 years. He was on his lunch break trying to leave the bank and the teller ran after him to the car where I was. In a rush to get back to work, I ended up staying behind and was forced into opening up a checking & savings account. Three weeks later I was denied ATM use. As it turns out I was put into an opportunity checking account with restrictions and was not aware of it. This I find out after all our direct deposits have been transferred.

Wells Fargo is very unprofessional... I had over $200.00 stolen out of my account from an ATM & they told me that there was nothing they can do. I ask them about the camera on the ATM, they said they don't do that type of investigation. Well, I was disappointed in their action. After that experience, I kept a close eye on my account then notice Wells Fargo's been taking $10.00 every month for 3 years out of my account because I don't have direct deposit... What a ripoff!!!! I been with them for six years... Note to Wells Fargo: If the account not free anymore, it's best to let your client know before taking money out of their account. Wells Fargo is a thief and they do nothing if a thief steal from your account!!! So beware and keep a close eye of your money!!!

When cashing an insurance check, I was treated extremely rudely by the drive-thru tellers on August 23, 2014. Even though we have dealt several times a week with this branch, they demanded a driver's license. Both my husband and myself had signed the back of the check, and we are both signers on our checking account. The discourteous person acting as a teller was the BRANCH MANAGER of the Ozark, Alabama facility. What has happened to Wells Fargo that a person totally lacking in customer service skills would be made a branch manager?

My fiance works and has child support taken out every pay check. I have a joint account with him and a separate account of my own. The other day he had checked on the account and noticed that it was minus $125... That was a shocker because we had not use the account for over a week and knew there was no money in there, until next payday. I did my research, only to find out that child support checked to see if there was money so that they can take it (even though the support comes out of his checks). Well, there was no money in the account and the WELLS FARGO charged us $125 for that. I was so furious that they charged that ridiculous amount for nothing. They keep telling me that there is nothing they can do. It's a legal thing... We are going to close these accounts. I am SICK of the charges and the other rules for having an account. This company does nothing but rip you off and open up accounts that no one needs, while charging you here and there.

Most of the problem lies with the Corporate Wells Fargo. This corporation is soo big that they don't care about the little guy. Us small businesses! They wanted me to keep doing online automatic bill pay. I don't have the luxury of doing this, coz bank balance goes up and down too fast. I wish my mortgage with Wells Fargo was with another bank, coz I am always trying to keep my loan/store mortgage current according to their calendar. I have record of my personal mortgage each month, and they have a different record of what I have paid! This is ALWAYS very frustrating. I am very very dissatisfied with the way they handle the loan situation. I wish Wells Fargo would go away! I hate to deal with Corporate AMERICA!

I started my account with Wachovia in 2002, they were bought out by Wells Fargo. My customer service experience has gone from very good to terrible since the buyout and new Wells Fargo policies have been put into place. I strongly suggest that you go with a more reputable banking facility. I have all conversations recorded involving this recent cut-and-dried matter should anyone be interested in what you will receive as a client by Wells Fargo when you need to count on them.

The WF in Haddon Twp tried to steal my money. I deposited 1,000 dollars into my checking acct and made sure to get a receipt. The $ never appeared in my acct so I called the bank. After various calls and a frustrating in-person visit to the branch (in which they acted like I was bugging them because they said they'd get back to me by phone about the missing money- yeah as if I am going to be patient about this?!) they told me that according to their records I had rec'd the $ in cash. When I checked my receipt, it said "cash received." Who checks their receipts? If you don't, check yours! They said they had to review the videos to see what happened and in the meantime, I just had to wait.

I went with my elderly parents to the Wells Fargo located in Comfort, Texas on 8/13/2014. We brought Wells Fargo a copy of the insurance cancellation notice from State Farm that we had signed requesting the cancellation, because we decided to combine our auto and homeowners policy with same company to save money. We were told by Brenda at the Wells Fargo in Comfort, Texas that they could put a stop for a $31.00 fee but if the insurance company tried to withdraw a different amount other than the usual $110.13 monthly, then Wells Fargo would be obligated to pay the insurance Company. Then my elderly parents would have to go to State Farm and try to get reimbursed from them. I know from personal experience if I tell my Bank Manager to stop payment from a specific Vendor they WILL NOT pay them, period!! I was told it was a Wells Fargo policy to pay vendor since they were given your account number by you. The Bank manager Diana ** offered to waive the $31.00 fee but could not guarantee the stop payment if State Farm tries to withdraw money from account.

I am compelled to write about two situation in the black area. The first located on Columbia Dr... I was called by a employee that work there demanding that I move my money to make more money. I advised him that I was not interested and he continued to harass me over the phone for more than twenty minutes. I called the Manager of that branch and advised him and asked him to contact me as to what he was going to do and have never heard from him. The second branch located on Flat Shoal Rd in Decatur, GA. The manager there has little customer service skills - in fact I was advised by one of his reps to asked him a questions about a two party check that I needed clarification on and he disgraced me in front of the whole office.

Numerous fraud charges placed on my account for months. Called and reported the unauthorized charges to Wells Fargo. No resolution.

A good friend of mine had rented to me for many years. He had passed away at 81 last October and had no will nor deed. I had called a veterans home loan representative in Des Moines, Iowa to learn if I could purchase this house through a short sell. He then looked the file up and had quoted a short sale price to me of $112,000 of which was very reasonable to me. He later denied his offer.

After occupying and paying a mortgage for eighteen years, we unfortunately fell behind in a couple of payments. We sent them a payment the third month and was told that they would not accept the payment and that we were now in foreclosure. We attempted several times to contact them, but there was no response. We hired lawyers from the Mortgage Law Group who were supposed to be our liaison. After several months of producing papers that seemed to always have to be replenished, we became very skeptical of what was going on and so we began trying again to contact Wells Fargo. We never were able to speak with our loan officer or would she return our calls.

My account was $289.32 as of 08/11/14. I checked my account today and had an available balance of $45 and some odd cents. I had written a $200.33 check to cover my Sprint account and a $81.50 check to cover my utility bill. Meaning I had enough to cover my bills. Wells Fargo customer service tries telling me that I was short by .61 cents due to a pending Netflix charge of $8.65 that posted last Thursday! I snapped. It didn't take a detective to see that this bank steals from their customers and do so willing. I demanded my $36 be returned to my account and was denied. I requested the manager's number and was refused.

Today I went to Wells Fargo to cash a check given to me by my sister as a birthday gift. The teller told me there would be a $7.50 charge because I did not have an account and the check was in her business account. When I protested the teller told me I could open an account and not be charged the fee. I actually had thought about opening an account because the bank is near my home. But after paying that fee, not only will I NOT open an account, I will encourage my sister to move her business account.

I used their Atm for the first time and charged a fee that I never agreed to called "inquirer fee" on top of the $3 fee I agreed to. And put my own account into the negative. I met with their manager who I showed my receipt to showing I didn't agree to it. And had a conference call with the manager and my bank. Agreed that it was a mix-up an overdraft in overdraft in overdraft fees that shou.. the manage the manager tried to co with Wells Fargo.

I had some plumbing done over three years ago that was financed through Wells Fargo. I chose the 'no-interest-if-paid-off-by-such-and-such-date' deal. On my last statement, I suddenly noticed that $600 in deferred interest had been applied to my existing balance. I was stunned. I pulled out the previous statement and sure enough, I failed to notice that the expiration date was approaching and I had to pay off the balance.

I open a CD account with Wells Fargo back in April. Now I want to retrieve the funds. They don't want to give me my money and I have proved to them that my account has been funded. The manager harass me treating me like a criminal. I would like to know what to do.

The most unprofessional and incompetent bank in the Western Hemisphere. My credit score is 820 and still can't close on a 100,000 Dollar home loan after three month. This institution has an 11 year record with my previous mortgages. I score a perfect score with them. I truly recommend everyone to stay away from Wells Fargo and shop somewhere else. The home mortgage people in Charlotte, NC are beyond incompetent and make up excuses, while misplacing paperwork for weeks. Thus missing deadlines and invoking the whole process from the beginning. I will personally start a blog "Stay away from Wells Fargo and RUN!!!" I am glad to post my personal phone numbers there and give out free advice how to avoid them. They all should lose their jobs over this. Mark my words - you’re better off with a LOAN SHARK! Channel 9 Investigates is where my journey will start to involve mass media in the Charlotte Market. The same time I will write an op-ed to the New York Times and later at the San Francisco Chronicle.

Talking to customer service is like talking to chalk. Do not use their payroll services. Just informed by the IRS they haven't received my quarterly reports since 2008 of which Wells Fargo apparently filed and paid from my Account. Money missing. And zero help from customer service. Stay away.

We will never choose Wells Fargo for our banking or lending needs again, ever. We recently decided to go with Wells Fargo for our banking since they have locations all over. We figured, "hey, we have a home mortgage with them, let's try them out." Their supposedly interest-bearing and high-yield accounts have crazy hidden fees and too many rules to keep in check. If you are not vigilant, you will see them draining your account for various reasons.

I opened an account here to have a local bank to handle my finances and the problems started immediately. I deposited the minimum required balances to avoid monthly service fees but they determine your minimum balance as a monthly average. Since I opened the account in the middle of the month, the monthly average was lower than what I initially put in. So they charged a $10 monthly service fee without my knowledge, and then continued to charge $10 monthly after THEY had caused the balance to be less than minimum amount required.

I want to start off by saying that I bank at Bank of The West and I LOVE them! I encourage all of you to close your WF account now, and bank ANYWHERE else! Wells Fargo is my 'second' bank (Thank God) and only bank there to receive my Child Support Payments (long story). I filed a claim because the company I ordered my daughter's $223.00 Prom Dress would not send me a return form or return address. After weeks of not hearing back from WF, they closed the claim because I didn't mail the dress back? What? I filed the claim because I COULDN'T return the dress! I finally received the return address from the merchant, and I informed WF that I will never see my money once I return the dress (especially now that I've reported the merchant) but they insisted I return the dress (To China -btw).

Helped me in every way. Best customer service. Cash Loans and everything else I asked for.

Wells Fargo reported a bankruptcy on our unsecured personal loan we have with them, when we had not claimed bankruptcy. My wife and I have decided to refinance our home. Everything was fine until our loan officer had pulled our credit report and noticed Wells Fargo had listed bankruptcy on the personal loan we have with them. We opened the loan in 2012 and set it up with auto withdraw. Every payment from due date one to present is "Paid as agreed" not one late, ALL ON TIME!.. Now Wells Fargo will not help us out with the mistake they had made. All we need is for them to send us a letter stating that the account is Paid As Agreed and there is no bankruptcy, but they wont. We must fix our own credit which will take up to 30 days. There go our rates and credits...

This bank places holds on money transferred from themselves - 4 days holds. This bank is a rip off. Customer service sucks dead fish. Terrible, terrible bank.

I had two CD accounts plus a nominal ($50) checking account (to allow me to obtain CDs at promotional interest rate). Initially I received paper statements but after a year or so I switched to electronic (to save the bank money and to be greener). After several months, I stopped checking the account online because basically CDs don't change except to accumulate interest. It was for me not something that needed monitoring.

Their statement online shows you one thing and the one in the branch shows you something else in the week of July 17 to July 23, 2014. One hundred dollars went missing from my account, and sometimes two transaction are pull out without me making them. I went to the Branch and they did nothing for me and my money is nowhere to be found. They are stealing money from the clients thinking we all are not checking our accounts on a daily base or when we make transactions and payments.

I deposited a check on a Monday and was told they would hold it 2 days before releasing the money. The next day I checked my balance and saw where they put as hold on my check for 10 days even though the check cleared. This is the most corrupt bank ever. To think they took all that tax money and they turn screw the little guy. I called the branch mgr who's yet to return my phone call.

They have awful customer service. I had a check from a family member but it was made out to my nickname. After 45 minutes of being shuffled from one desk to another I took my check and left. They treated me like a criminal! I was so upset. I took the check to Chase and had NO problem! Next complaint. They allowed $4,000 in fraudulent charges to go through on my account. How can they best useless? See me at Chase. Never go to Wells Fargo.

On July 18, I deposited a large check. David the teller said the bank would hold $4800 until 7/22 w/ the balance available on 7/29... That was fine... When I went to fill up w/ gas and go pay my bills... my debit card was declined... I called the 800# and was told nothing was available till the 29th... When I called the branch I deposited the check with, I was told "The back office extended the hold... the entire amount." Complete BS - now bills will be paid late. Going to pull my business...

We have been clients with for a while and almost guaranteed, every time we deal with WF, we end up miserable, angry and frustrated. It is a mystery they are still in business, with dated systems, HORRIBLE customer care, having an ability to piss off clients in a heartbeat, a natural ability to mess things up - even the simple things. If you had half stars, they would get a half out of five.

I was customer of Wells Fargo bank. Once I went to bank and noticed my account balance is zero. I asked Rep at banking center why my account balance is ZERO, they said they used my money to maintain my bank account. When I opened this checking account, Rep clearly told me there will be no service charges to maintain my account. Last couple of years, I was out of country and now I have zero balance. I asked Banking Manager to put $500 back to my account with interest and reactivate my account. No one want to listen. I will highly appreciate if someone can help me resolve this issue.

Customer service representative begin the spiel with, "We provide you with EXCELLENT customer service. How may I help you today?" That should be a red flag when they tell you they provide EXCELLENT customer service... NOT! I really do not ever hang up happy... always frustrated. I just wanted to make my house note. I did not have the acct number available and called the number listed on my bank statement. The representative told me I was originally a Wachovia mortgage (yes...) and transferred me to another department,. They in turn told me I needed to speak with another department, which was the department I originally called.

Wells Fargo employs sexist tellers and managers at its Coopersburg, PA branch. The bank insisted that I could not Deposit a check made out to and endorsed by my wife into my account. I went to another branch of Wells Fargo bank at which a male teller had no problem making the same transaction.

My beautiful, smart, hardworking daughter who graduated Magna Cum Laude in 2013 with a Bachelor's degree in Risk Management. She secured a great job right away, but had to move to another state which now meant rent, food utilities, insurance, car etc. Soon after graduating and moving the college loans started pouring in... I said, "Don't worry. They will let you consolidate your loan into a manageable payment." First she consolidated a federal loan with no problem bringing her payment to a reasonable amount. Second was the private loan through Wells Fargo....

Currently, I still have an account with Wells Fargo, but I would like to share my story of a situation that occurred in 2012. One day, I inquired to a teller about obtaining free checks. I didn't have time to meet with a banker that day. No changes authorized. On my bank statement for the next month, a new checking acct was created. I immediately called the bank and was forwarded to the Fraud dept. The teller had forwarded my info to a banker, who then created this new acct w/out my permission. Apparently, a branch has a quota for opening new accts. The bank rectified this, but I never expected to encounter this since I've been a member starting with First Union. What if there was a minimum that needed to be met and I wasn't aware of it?

I called Wells Fargo regarding a car loan. On Friday, July 11, 2014 and on Sunday at 10 am Christopher ** called me back from the car loan dept. and assured me that Wells Fargo would help me. I explained to him the one issue I had on my credit was no fault of my own. He informed me that he would explain that to the underwriters. The car I chose was from Concord Cars, Inc., out of Elkhart, IN., a 2008 Uplander, total cost to finance was $10,300.00 Dollars, he informed me it was at 120% too much and I needed to be under a 100% for the underwriters to approve me or they could not help me. I kept looking.

The customer service here is absolutely terrible! Stephanie, the customer service manager I spoke with when I called, was extremely rude! I will never deal with this bank again!

I applied for a loan to buy a new Yamaha Waverunner. The representative phoned me to let me know that the loan was approved. She told me the interest rate and which branch to go to sign the forms. I then sold my older Waverunner. Then when I went to the branch to sign the papers it had been declined. When I spoke to the rep that told me it was approved she said that it was on Friday but not (Monday) it is not. "Oh well". (I would not have sold my used Waverunner had I not been told it was approved. Now I don't have anything to go out on).

I started a business and have used them for years. They recommended I go through their credit card visa company of member services. I trust them and use them and got screwed over. I was supposed to have signed a two-year contract, with no monthly fees and other charges and got charged services and they sign me up for a 4-year contract instead. When I tried to fix everything and ask to buy a loan for me my contract was 4 years, not so. It took me two months to get the representative from the contract visa company to call me back. At that time they refuse to do anything about it - even know their persons misrepresented me and was fraudulent.

I lost almost $20K this time when Wells Fargo took over Wachovia. This all took place while a Dr. was killing my father who gave him Levaquin. Now I have the name and account # and records but $4500 I deposited and an account opened that I could not figure out. I have been sick with Chronic Pancreatitis. Wells Fargo also stole Stocks I bought with an account I opened in Boulder on Pearl St. Had $69K in one account, Putnam Growth and Income B. I cashed out in Aug, then told by the banker claimed HE did not think that was a good idea, then claimed it went down to $29k by Oct?

My mother passed away 7 yrs ago and my father, 2 yrs ago. My brother is the executive of the will and this was submitted to Wells Fargo. He has made the payments on time for the past two years. Now they say they don't have any proof. He wants to refinance but they will not work with him or send him any papers showing that he has been paying.

#.... She said no, another account. Turned out it was my daughter's account which had my name on it and which the day before another customer service person told me I can't remove my name from without my daughter's notarized letter. I said to her, "You closed my daughter's account." Monica became belligerent. I asked her to transfer me to a supervisor. Supervisor was very apologetic, said can't reopen that account now. My daughter lives overseas, used the account to pay her student loans, had that account since it was opened when she was a little girl. Now she won't be able to open an account in the USA. What can we do????

Wells Fargo has successfully put my 64 year old mother in a bind. It's an absolute disgrace. On a loan due in 2033, she was 4 months late and they charged her 5 grand for being late, tarnished her credit, and when she spoke with an agent, he said if she gave him 3 grand today, they would remove the bad credit. However, when she called in the following month, they said they no longer had the recorded conversation between her and the agent. Now, she has an inaccurate debt on her report, (it's showing she owes 17k when in fact she owes 10) and are demanding she pay. My mother is older, trying to stay afloat, but cannot take loans to pay Wells Fargo because of what they had done to her. Wells Fargo is the worst bank and lender.

I went to open a safety box in this branch (Peters creek pkwy). The banker who took care of me didn't know a damn thing about what he's doing. It took forever to get it done because he had to make so many phone call on how to do this. Not only that he open me 2 safety box acct, but I only want one. I didn't know until all the fees posted in my account. I called the branch about it and said she was sorry, and stated that clearly they made a mistakes. So I asked when do I get my money back to my acct? She said tomorrow. Why should I have to wait for their mistakes? I'm thinking about closing all my accounts from Wells Fargo.

The 6-15-14, I had a fraud with Wells Fargo. Someone withdrawal from my account 143 dollars. I called to Wells Fargo and after two reports and 20 days of INVESTIGATIONS they told me there is not fraud. Only you or someone with your permission could have done the transaction using the pin and card together. After 9 years with them is done with WELL STOLEN FARGO.

Deposited $990.00 on 7/3/14 at 12:47pm. No account increase any time that day when I looked online. Checked the next day, several times - the $ is still not there. Called customer service & they have no record of it! Now, I have a receipt with the $990.00, the transaction no. and my account no., even the teller's name, Nancy. Go into the bank today - still none of the $ is there that I deposited 2 days before. Didn't want to give me my $ until I said I would have police & local TV station here to get it for me. They gave me a courtesy $ of my 990 till they investigate. I went ahead & emptied my savings, so they didn't lose it also. They tried to make it look as though I was at fault & not them. They will call if they ever find where it went. So slack from such a large bank. They couldn't believe I was angry over only $990.00. Never again. Will bank elsewhere.

I was notified today that my safe deposit box fee was changing from $85 to $120 per year. Wow that's a FORTY PERCENT INCREASE! After speaking with an agent at the branch, she said that the fee increase was for all safe deposit boxes in California! Raising a rate so dramatically tends to make customers unhappy. I'm definitely going to look into alternatives.

THE RUN AROUND!!! Divert all calls and customer service RUDE. No customer service skills. STOLE my money, closed the account and said well you can't get your money it was already closed??? Forces you to open 3 active accounts then charges you fees after promising no fees. Keeps you on the phone for YEARS until you give up. Supervisors are like talking to Walmart greeters. Mortgage was fine but due to all I had to go through with branches and checking and savings and online accounts looking to refi with another...... NOT GOING TO BE AFFILIATED WITH SUCH NONSENSE LOW CLASS CROOKS.

The website on online banking specifically states that for my type of checking/savings accounts, there is no service fee if you have either a minimum balance or an automatic monthly transfer to your savings account.

I had an issue with Wells Fargo online payment center. I made a payment before the due date (I am 100% sure as I keep track of my bills in a book and highlight and check off what I pay). Almost 2 weeks later I get a call saying this is attempt to collect a debt what no. I am stupid because I trusted the site and did not write the confirmation number down. I don't know what has happened to the payment I made. Once I pay I don't keep track in my check book till almost the end of the month after my bills are paid. I just want to know if this has happened to anyone else?

My dad died and left his 5 kids IRA each. Wells Fargo sent everyone wrong paperwork. We all had to redo it. You could not get the manager Stephen **, Tampa, FL on the phone. The clerks will not put you through. They got ssn # wrong. This bank has excessive errors. I do not know how they stay in business. It is over a month now since my dad died and we are still in the application process. Do not put your money in this bank. They are not to be trusted!

If you are one day late, the customer reps are all over you... and they are not pleasant. The tone is threatening and downright rude... I find this company intimidating and threatening!!! If they harass me for that, I sure the hell wonder what they do to the people who "REALLY" fall behind... DON'T EVER DEAL WITH WELLS FARGO - THEY ARE THE WORST!!!!!!

I just learned that my Wells Fargo savings account has had $10 per month taken from it for a savings account service fee. I had no idea, nor did I agree to this monthly charge. Why would a bank charge anything for access to untold sums of money sitting in customers' savings accounts? Isn't it to the bank's advantage that they can have access to savings accounts and use this money at their own discretion and make huge profits for the bank by doing so? Why are their customers being charged any fee for this at all? Since I get nothing out of having a Wells Fargo savings account, I am closing it and will create my own savings storage place, one that won't charge me any fee. I encourage readers to check on their Wells Fargo savings accounts for charges and withdrawals that they might not be aware of.

I was requesting a password reset after two unsuccessful log in attempts. I called Wells Fargo fraud number as I was told to by the bank to have them reset my password for me. They had me on the phone for forty minutes asking me twenty questions. Then they said my account is under investigation for ten days and that I will not be able to receive any expected direct deposits. I told them, I chose them and did not ask for all of this. I needed my account to be available for expected direct deposits from my family.

My girlfriend recently finished college and has been working with Wells Fargo to come up with some kind of payment plan to pay back student loans in an affordable manner. They have denied all offers as to what she can actually afford to pay them per month and insist she pays minimal $500 a month. Well she was still in negotiations and they just randomly today drained her bank accounts without "Permission". Apparently when you open up an account you allow them to. Do not deposit money to any bank you owe anything to. They will and can just take it.

Once I told the advisors at Wells Fargo that I did not want to invest any more money with them they became very hostile and did not want to give me information about the existing accounts they held. The advisors and the operational manager would not answer my questions in a way that I could understand. They were impatient, talked over me, and clearly held the view that the customer is rarely right. The advisors are salespeople and put their interests far above the interests of the customer. Terrible customer service.

It was 25 minutes of wait time and 2 times in the same line to cash a 30.00 personal check from my grandmother. After waiting in line for a teller I was told to take a seat and wait for a banker to place my thumb print on this check. 25 minutes later I was thumb printed and identified and asked to open an account with them... I declined. I waited once again in line for a teller to cash my 30.00 birthday check. Enterprise, All branch. That is by far the most ridiculously setup for simple check cashing that I have ever experienced. I wish them good luck in direct customer care... They will not make it in the common bank teller game.

I went through the drive thru teller & asked her to print up an available balance. After that I filled out a withdrawal slip for $2000.00 leaving extra cash in the bank to cover some online purchases I made that morning, plus a charge that was pending & should not have been allowed to process because this order was placed back on Feb. 28, 2014 & CAPCOM waited to long to process an order & I never even received this order/items to this day. After leaving the bank, I went to pay my bills as well as shop for necessities. The next day I found my account was in the negative, approximately $50.00. Why this happened, I have no idea since I left extra money to cover all charges I placed on my account. So I went to the bank to deposit $50.00 in order to prevent an overdraft fee from being taken. I thought all was OK, boy was I ever wrong!!!

Wells Fargo Bank located at Skibo Rd, Fayetteville NC. is one of the slowly banks I ever had the misfortune to have to bank with. How does a bank have a full staff a person at each desk (8 desks) help setting up new accounts and have only two tellers upfront. It's pathetic and then you a person standing there saying, "welcome to Wells Fargo." If you have a appointment you have to be at, do it before you go to Wells Fargo bank. You'll be in line for 20 minutes.

I made a online transfer from Wells Fargo to Wells Fargo at 9:04 am before they charged me 5 overdrafts costing $175.0 so far over the next two days after the transfer was made. The transfer would have made me $125.00 to the plus but they told me that they had three days to put the transfer in my account, my guess is so they can maximize the amount of fees they can get. With today's technology, this should not happen. Is Wells Fargo in trouble? Is this why they need all my money? I believe they should have taken the transfer right away. The reason for an overdraft is a penalty for using the bank's money. Well, I transferred money into my account to cover all pending transactions, but Wells Fargo will not put the money into my account for three days and will not refund the fees. I believe I did not use Wells Fargo money so I should not have to pay these fees. I believe they are manipulating my account to charge me as many fees as they can. I understand if I put a check in, it clears in one day, cash same day but why does a transfer from Wells Fargo to Wells Fargo take three days? Is it a technology problem? Of the overdrafts, 3 were under $6 and 2 were under $2 and I was charged $35 per transaction.

In the past there have been a slew of charges to my account for using a "non Wells Fargo" ATM. Seemed like a reasonable thing to do since construction of a new bridge has shut down the 20 minute option, while the other requires me going to another state (although it's only an extra 15 minutes or so). That said, I don't have the quarter million dollar account at Wells Fargo - never there. I use the bank because my employer uses the bank - not sure what the hell difference that makes at this point. Tonight, looking at some account info (which I never do, ever) and noticed all these $2.50 fees for using non WFargo ATMs. 49 of them since the first of the year. So naturally I'm willing to give the CS hacks a shot at remedying this situation. So, I call and get the girl who loves her gum more than life itself. Not a big deal except I have to speak with her - or do I?

My first car payment was due on 4/23/14. I sent a request to have the date changed to the 1st of May. On the 22nd of April, I received a letter from Wells Fargo Dealer Services telling me that I had to make one payment before they could change the date. I mailed a check and on the same day that they cashed my check and debited my account with BMO Harris. Since then, it has been a nightmare to try to get my money back. I'm passed around from one incompetent agent to another. I have had to have BMO Harris fax the information they requested twice and I am at my wits' end because their actions caused my account to be overdrawn and an overdraft fee of $35.00. I don't know who turn to at this point.

Well Fargo is completely ridiculous, they charge for every little thing. I opened the account early this year and was informed that if I did not use the debit card six times within a month, I would be charged a service fee of $10 which was fine. They did not inform me however that if I had paper statements that the fee was $12. One would think that the bank would want to encourage a good relationship with the customers and inform them that if they do online banking the fee is $2 less. I'm not trying to sound cheap, but to me it seems ridiculous to not be informed of the discounted fee. I honestly believe that Wells Fargo does not value their customers at all, all they care about is the money that we provide. Not only are their fees ridiculous, but honestly so is their customer service.

Wells Fargo customer service is horrible! Unfortunately, I involuntarily got transferred to Wells Fargo after the Wachovia merger, so since then I've been an unhappy customer. I've never encountered a problem with Wachovia until my accounts switched over to Wells Fargo. Majority of their customer service reps lack interest and concern pertaining to a customer's personal issues in my opinion. Even when you asked to have your issue escalated to the supervisor, he/she doesn't even help. They can't even explain their products in its entirety nor do they have sympathy. I've been a client with the inclusion of Wachovia for 10 years and they won't even consider that. So, I am switching to a competitor "Chase". I already have a Savings with Chase, but it will now include their Checking. Please improve your customer service because if not, many customers will bail on you!

On 5/2012, I opened a line of credit to replace 2 of my 3 a/c units inside & outside units, paid my monthly payments some months more than min payment. I received a letter from Wells Fargo Home Visa 6/9/2014, that my account has now a 0 available credit and closed due to Equifax report, so the next day, I got a supervisor on the phone, she had informed me that it has nothing to do with your account but randing the ck credit report found some delinquency.

On 11/29/2013, my daughter and myself went into the Wells Fargo Bank McCarran Branch at 400 North McCarran Blvd. Sparks, NV 89431 and was approached by **, Personal Banker/Loan Specialist. She said she could help us. We were seated at her desk and she asked what she could help us with and we advised her that my daughter, Victoria ** had lost her job and that we wanted to see if she could take off the $35.00 overdraft fee, but she concluded she could not help us so we asked if her manager could help. She gave us her manager's name as **, branch manager, but she said that we would have to come back to speak to her because she said that ** was not there and that she would not be back in the McCarran Branch in Sparks, NV until either 11/30/2013, Saturday, or 12/2/2013, Monday.

After less than 2 months of activity, my account was closed due to fraud as claimed by the bank. As it turns out, there was no wrongdoing on my part. The bank threatened to delay the closeout of my account and process my request for the return of my deposited funds. They said I was a high risk customer for whatever reason. There was no fraud, forgery, or overdrafts with my account. This bank was the first where I established an online access account. I will never establish an online account or do any online banking again after this stressful disaster in my life. I have since re-established an account with Bank of America. The loan officer at my local branch welcomed me back and a new account was established very quickly and professionally. Bottom line, don't change banks unless you have a bad experience like the one I encountered. Change is not always necessarily for the better. All banks have their own policies, some worse than others.

My husband and I have a joint checking account with WF. His pay check is direct deposited into this account from another WF business account, also our land lord uses WF, so it seemed convenient. I keep a careful eye on our account, checking it several times a day because the balance they post seems to change without any warning. This month, we wrote check for rent and the very next day, saw it was pending coming out of our account. Usually, it clears that day because it is also a WF account. Our balance showed the amount deducted and we went on with life thinking rent was paid. Four days later, I received an alert on my phone saying the check had bounced. Now I had just checked the account the night before and it was showed the check had cleared and we still had $500 in the bank. I checked the account and all rent money was back in the account, but we had an overdraft fee. I called the bank to find out what the problem was and was told they could only see my account activity for that day, not for the four days before, so they had no idea what I saw.

On May 27, 2014 at 10 am, my debit card was declined at the post office. I logged online into my account to see what was the problem since I had about $2,100 left in this account. I discover that all my money was gone. Between 1 AM and 2AM the same day, some has purchase and take cash back at a Super Walmart 3 times for the same amount of $504.94 then that person went to Publix and withdraw $302 and $202.

I have been a customer of Wells Fargo Jewelry Advantage. I was on the 12 months no interest and was on time with payments and always paid more than required. The loan expired on the 18th of May. I have been experiencing some hardships as we all do and I missed the deadline by 5 days. I call the rep hoping to find some compassion and possibly a compromise to reduce the "accrued" interest not just the interest on what was owed. My total owed was 583.22, they wanted me to pay $1,141.75. I tried to explain my situation and told the gentleman that I would pay it off in full but I thought the total was a little steep and reminded him of their words on the internet, that they work with hardships, but because my hardship was not monetary, I was told it did not constitute a hardship in their book! I paid the total and closed the account.

I financed a vehicle through Wells Fargo Dealer Services in Arizona. Although pre-computed interest is illegal in Arizona to be rolled over at a re-finance, they did this on my loan. I was selling my vehicle, had an offer of 6500.00 cash, called in and found out my loan balance was 2300.00 higher than it should have been. I sent in a demand for accounting notice, and the same day Wells Fargo repossessed my vehicle. They did this because I found out that they were charging excess interest. When they reported the repo to the Phoenix Police, they used the vin number instead of the plate number, so for three hours I thought it was stolen! They put in an insurance claim for damages they did to the truck and blamed me.

I am writing this letter described as a hardship letter, to once again attempt to save our home. This is my 5th attempt. I have sent document after document over the last 18 months, spoken to countless people, and endured continued frustration, heartache and despair. My 11yr old son is sitting on the sofa next to me, crying, and begging me to save our home. I realize that this situation was not caused by Wells Fargo, but I believed that programs started by our government were put in place to help families, like mine, who have suffered unintended hardships. In May of 2012, I, Lauren **, acquired a very rare condition called, Folliculitis DeCalvans. Of course it was not properly diagnosed for a while, but in the meantime, I became extremely ill, and broke out in hives or lesions and experienced severe swelling in all of my lymph nodes. It was finally determined that I have MRSA in my lymph system, as well as a plethora of other conditions.

EVERY single time I use my debit card for gas, they will manipulate when it comes out of my account to be able to rack up NSF fees. I will use it then days will pass, I will check my transactions AND account balance, which will show the transaction, AND a positive balance on my card. I will wait another day or so just to be certain. THEN when I use the card toward the remaining balance, they will apply that debit, charge me $35, and then $35 for every piddly little transaction thereafter. It doesn't matter if I wait a couple of hours, a couple of days, or a week and a half. They are doing this INTENTIONALLY.

I transferred $10,000. from my Wells Fargo Checking Acc't to Wells Advisor Acc't ONLINE. No paper work or signature what so ever. They were happy to take my money. Not able to return it. Perplexed! I now requested to transfer my $10,000 back to Wells account it came from. Not Possible return your $10,000 to the Wells acc't it came from. Wells had no problem taking "MY" money online, yet would not return same $10,000 amount online. Beyond Belief in 2014. They will after asking, mail to me, no questions asked. Make some sense of that? I asked to mail overnight so I could re-fund my Wells account asap. $15, overnight charge. REALLY. I asked to waive fee since because of the bureaucratic problem that caused me to want to end my "Adivsor" acc't. (not really an advisory acc't since as they say it's a total Online acc't). EXCEPT WHEN YOU WANT TO TRANSFER ONLINE THE SAME PRINCIPLE RECENTLY SENT THEM. PLEASE MAKE SENSE OF THAT?

I've been with Wells Fargo for a while and I had other bank accounts. One day I call customer service and the rep transferred me to her manager. She was rude and I felt like she didn't want to help. So when I talked to the manager, he was worse than she was. He disrespected me so many times I got charged 70.00 for 8.67. This is a bad, bad, bad bank. They will try to charge you fees for no reason and offer something. They don't do no refunds and they lie a lot. They all tell you different things. Be careful with this bank - no good.

My husband had a loan on building and property for 10 years. He is going to sell it. Loan is with WF. They are asking an OUTRAGEOUS amount for early pay off. The original contract is confusing and they refuse to negotiate. THEY VERBALLY TOLD HIM THAT AFTER 5 YEARS IT WOULD GO DOWN AND 10 YEARS NO PENALTY. IT ACTUALLY WENT UP INSTEAD OF DOWN. Their employers are rude and unprofessional. DO NOT DEAL WITH WELLS FARGO. YOU WILL BE SORRY. A SHADY BANK.

Thrown out of bank. Refused to let me close my account. Moved to Chase.

I am working with a nursing facility to get my 90-yr-old grandmother in their facility. We need bank statements for state medical assistance & Wells Fargo wants to charge my elder grandmother $500 for copies!! They told the facility they need to provide proof of who they are and their intention (they did) and now 2 weeks later they want them to send a STATE STATUTE to waive the fee! SERIOUSLY?!?!

I went into the bank in Woodland Hills, CA to verify an acct. Three people there checked the check and told me that it was an invalid Wells Fargo acct. number. I had to call another Wells Fargo in Iowa to confirm that this was a valid acct. Unbelievable!!!

I went to Wells Fargo Parsippany branch on May 17, 2014 around 11.30 AM. Customer service agent was busy doing paperwork, and another customer agent is with the customer, and I was waiting in the waiting area waiting for a customer service agent. As soon customer left, other customer came and customer agent helping new customer while I was in the line waiting since 20 Minutes. I have asked the customer agent why you did because of my color of skin? Manager came and she was also in favor of customer service agent of Wells Fargo. Why they are resist?

I wanted to withdraw some cash this week, so I called and confirmed that the cash was free and clear to withdraw. They said all was fine and I could withdraw any amount I wanted, by cash or check. When I arrived at the teller window I asked if I could withdraw 20K in cash. I was asked, "Why do you need it?" I said it was personal and asked them why did they need to know what I wanted MY money for? The teller called another girl over and then she asked me the same question, and again I responded that it was personal. I was then told the funds were not available and I was given a number to call.

The terms for re-payment are deliberately vague. I assumed that the advance and fees would be deducted from the next directly deposited paycheck, the way it was handled for previous advances. However, I took the advance around the same time that my tax returns were to be electronically deposited. Long story short, Wells Fargo collected $250 in fees by debiting my account for Direct Deposit Advances. The problem being, when Wells Fargo takes the $500 you borrowed, plus $50 in fees, you obviously have to replace that money by, of course, re-advancing against the next direct deposit. In 19 days, Wells Fargo re-couped their advance 5 times, adding up to $250 in fees. They collected from my Federal tax return, my Oregon State tax refund, two transfers of funds from a separate Capital One savings account, and finally, my paycheck. In this period of time, I had expected that the money would remain outstanding until my paycheck was directly deposited.

I went in a week ago to wire money because I'm going overseas for few months. I went into the branch to complete the wire process. It's been a week and my fund is still in my account and I've already left the country. So I called the branch to find out what happened and the banker said that because the fund was a large amount, there was another level of approval required. He said I had to go in the branch again. I told him I already left the country. He said he tried to contact me the same day I went in for the wire, but I told him my number wasn't working. Plus, he had a secondary number that he could have call.

I am looking to purchase a new vehicle. I refinanced my previous through WF (should be WTF) a couple years ago. Just trying to get my payoff, but my login was not working online. I did not have my account number because every piece of info that I get from them has "*****digits" for "security purposes". So, after not being able to log into my account, I called the suggested number... Guess what they asked for... nope, not my account number, but a secretive word that I had given them 3 years ago. Obviously, could not remember it, but asked if they could give me a hint... no...

Actually if your purse is snatched, you can get a temporary debit card the same day and the permanent card doesn't take 3 weeks. It takes 7 days.

I recently had my purse snatched. I called the customer service # on the back of my card to put a hold on my account. The man I spoke to would not take the information until I could come up with my last deposit. Are you kidding me? I was upset and shaken. Ask me for my SS# or address or something I can readily access. The subsequent day I went to the local branch. Same uncaring and indifferent attitude. Not helpful at all. ATM replacement takes 3 weeks. I have been a customer thru all the mergers since 1972. This is the 3rd rude encounter since the takeover. I have had it! Going to seek out another bank. Unfortunately, I have heard horror stories from all our local banks. Any suggestions? I live in Delaware.

In October 2012 Wells and Fargo charged my account (credit line) $100. I called about the charge and they said that's a fee for no activity on the account. I chose to close the account rather than pay the fee. Since I had auto pay, they deducted my account before closing my credit line. I have called many times. Each time they transfer me to 4 or more extensions and I have to repeat my story each time and verify my identity before they tell me that it is the wrong dept. I was given a ref # by a representative but it is not recognized by anybody. I was even assured that the check is in the mail (one month ago) but haven't seen it yet. Today I received a statement showing zero balance. I hate to call because it wastes my time and ruins my day. Every time I call it is like calling the first time. NEVER EVER bank with these ANIMALS!

I am sorry to say that Wells Fargo's customer service department is completely useless. I was transferred from the credit card department to the online banking department and then back to credit card department time and again because their manual instructed them that it was the other department's job to assist with the issue. I as a customer do not have access to your company's internal procedures and manuals; I am just calling the helpline listed on YOUR website. Anyways, after they shuttled me back and forth 4 times and wasted an hour of my life, I asked for a manager.

Is anyone else having trouble with WF posting scheduled phone payments as lump sum payments and then showing the account late with late fees? Their phone rep was allowed to take the current month over the phone plus schedule up to 3 additional payments over the phone. Now they don't have a record of this!!!!! I have been trying to get this issue fixed for over 3 months. The balance has been paid off but they say they don't know if they can fix my credit payment history even if they end up agreeing with me. UGH, UGH, UGH. I will NEVER use Wells Fargo again for ANYTHING. This has totally ruined my credit score.

I have been suffering sleepless nights and anxiety, because my information had been sent to a wrong address. Now someone else has my debit card and other sensitive information. I am so angry, frustrated, confused, stressed out, anxious all the time, and I have been suffering from emotional stress. I have a wife and a ten-month-old. I work 50+ hours per week, I have high blood pressure, and I don't need Wells Fargo Bank to destroy my identity or give me future problems. I just don't know what to do. I feel like suing them.

My father-in-law passed away last June and we took the will to Wells Fargo, New Smyrna to get the accounts closed and payment made to the dependents. We were told we needed to obtain probate. We did and got a judge to issue an order for the bank to pay the funds to the dependents. They refused. We made a complaint to the "Consumer Financial Protection Bureau". They asked Wells Fargo for their response and they didn't give one. We asked for reasons why they refuse to pay and they say we need another probate even though we already have an order from a judge for them to pay out the money. This has caused a lot of stress to the family and it looks as though the Consumer Financial Protection Bureau has no teeth and is going to do nothing with a valid complaint. It is only $5000.00 but it is the principle and they are deducting handling charges every month from the accounts so that eventually there will be no funds left. HELP!!!

Bobby ** was the person handling our account for Merchant Services. Basically our ability, to charge credit cards from our website. He gave us a 1% incredible fee, promising he would be available enough to even come to our home if necessary to meet and discuss things. First of all, he never phoned back at the dates he promised. Secondly there were unanswered calls. His excuse was that it was Christmas. All this can be partially, OKAY, I guess as holiday season. Anyhow, we were refused by Wells Fargo's security department, although they had been the ones chasing us to sign up with them initially. The reasons were 1) Your credit cards are "TURKISH" 2) Your website isn't English. However only once the security initially said "NO" were we informed that seeing it in English was of importance. At first, I resisted translating the whole website, but after agreed to do so, at least partially, in an email addressed to Bobby, already not happy that he himself obviously did not know about it, otherwise he would have informed us at the beginning of the application not once it hit a security problem.

I have a second Check to do repairs on my House. The loss dept had no idea what was needed in repairs told me I needed inspection. They hung up on me a # of times. 30 days went by still no inspection. They can't do their job. They have no phone # to have inspection so I called Wells fargo in Iowa. I wanted to talk to president of the Bank. They hung up on me. I told them I was gonna Sue them, still no inspection. They don't know how to do their jobs - lack of info. They give you the runaround. I have Check to be signed to put in new kitchen due to water damage. They didn't Care. I had no sink or stove to cook on. Therefore they all need to be fired in that department. As of today still did not get OK to have Check signed now. I'm calling better business tomorrow & the governor of Ohio 4/8/2014.

I wrote a review on this website about Wells Fargo Lending practices. I detailed how my wife and I were treated when trying to purchase a house for 16,000.00. Yes that is right: we were turned down for a loan for a completely functioning brick and mortar home for 16,000.00 (est. sales value $93,000.00) and were told that we didn't have enough debt and because it wasn't worth Wells Fargo's time and effort to loan such a low amount on a house.

I was asked by Wells Fargo if I wanted a Home Equity Line. I took the 10 year equity line and found their servicing to be deficient. Sometimes I got a monthly payment statement, sometimes I didn't get a statement. Their payments were due on the 1st. I tried to get that changed but never got any resolution. I consistently paid them and I was consistently listed as late (damaged my credit). 10 years rolled around and my loan had to be put into a permanent loan. We did that. I requested a copy of the loan agreement showing the loan was no longer a floating rate--they mailed me a form that had no information about the loan. I opened a checking account with Wells Fargo so that I could transfer funds each month to pay the Loan.

Fees from July 2013 to March 2014. Fees for withdrawals, balances and inquiries. I did not do. I use their ATM's only, stay within policies for Debit card. I talk to a rude Supervisor that admits mistakes but does not reverse fees anyways.

I needed to take out a small personal loan for car repair. My truck has been sitting with no engine for the past month. Long story short, I bought a replacement engine, which was bad and we only found out after installation. That's a whole other story. I am already fed up with the fact that I haven't had a car for 3 months. I find a new engine, but I need a loan for this one. My bank (Capital One) does not do personal loans, so I resorted to Wells Fargo, which is my boyfriend's bank. The woman at Wells Fargo told me that it would be easier to get the loan if I opened accounts and a credit card. My boyfriend had told me he's never had issues with Wells Fargo, so I assumed it wouldn't be an issue.

My husband and I bought a home a little over a year ago. We paid more than our mortgage payment every month, and paid between 10 days and 2 weeks early every month. We have bank records (from Chase) to prove that we have made every payment early and more than what was due. One year ago, Wells Fargo classified one of our payments as "extra" and didn't count it towards the mortgage payment due. They then assigned a late fee since another payment was not received until the next month. They have assigned a late fee and classified our monthly payments as late ever since. We have spent endless hours on the phone and made several visits to local branches to try to resolve this issue. They refuse, even though we have all of the documentation to show that we have paid. They tell us that their records don't go back farther than 3 months, so they can't do anything. Unless we make an extra payment, we are "late" and assigned a late fee (and credit damage) every month. This is really outrageous!!! Please Help!

I spoke with an agent on 2/28/2014 who stated that I was two months behind on my bike payment. I made a large payment and he said that it was applied to my account. Hours before, they had issued a repossession order and the man made no mention of it. This payment along with a review of my bills, did not warrant a repossession. They have incorrectly applied payments toward interest instead of late payments which in turn, with unpaid balances, results in additional late payments to account. They have been unhelpful in correcting their mistakes. I also had this issue with my house payment. They applied an extra payment to the principal, instead of applying the extra to late payments and are trying to charge me late fees again because of it! I have to wait 3 to five days with that error but the personal loan repossession with payment made has not been addressed and they are extremely rude! I need an aggressive attorney immediately.

After posting a complaint with the Better Business Bureau got the bank's attention and sending a notarized form to Portland, my CD account was closed and the money in its entirety was transferred to my savings account. Despite the issue being resolved I still intend to close out most, if not all, of my accounts with this bank when I can.

My mother died last month, leaving me as her trust successor. She had two substantial CD balances. When I presented the trust, which specifically delineates these two accounts by number, along with a death certificate, they would not release the funds to me saying that their records indicate account owner's name is just her name, not the name of the trust (which, obviously, includes her name). They say they will not release the funds unless I go through probate - an expensive endeavor that the trust was designed to avoid. They blame the lawyer (who is now retired, and I cannot find) for not notifying them of the name change on the account, but I strongly suspect that it is their error because when my father died 16 years ago, it took FIVE trips to the bank with FIVE new death certificates to get his name removed from my mom's account. Each time, they denied any record of having done it before.

I was being helpful to my elderly aunt who some day may need someone else on her account. I went to the bank to sent up my own personal online banking and have had nothing but a headache since. She no longer is allowed to receive her monthly bank statement in the mail because I signed up for online banking. They could not figure out how to send her statement to her while mine was online. You have got to be kidding me!! Now we are all going to pull our money and start new somewhere else. Such a simple request that could not be handled leaves us worried about what else they can't figure out!

Thank you, Wells Fargo, for ruining my life. On Monday February 17, 2014, you told me I would be closing on Friday on my Wells Fargo Home Renovation Loan. It was a blessing in disguise; I made it all the way through the lengthy process. I called my mother, "Mom, I am going to be closing on my birthday February 21, 2014." I have been looking forward to this day, long before you qualified me and gave me my Well Fargo Loan Commitment paper in September 2013 in my hand. I found a Fannie Mae foreclosure listed on the Homepath Website, a portal designed for first time home buyers like myself. Since I already had 3 bank accounts with Wells Fargo, I figured why not place my loan with a bank that I have been with since 1993. I gave you everything you asked me for and cleared every condition one by one.

I have been a Wells Fargo customer for about a year, my overall experience was very negative. When I opened my account I was promised no monthly fees, fraud and identity theft protection and that is completely FALSE! I get random monthly fees every so often that I have to go into a bank to dispute and my account has been fraudulently accesses and charged by scammers 3 times in the past 6 months! I was promised by Wells Fargo after the first incident that this would be closely watched and I was issued a new debit card to avoid further transactions from the thieves. Well a few weeks later, the 2nd set of fraudulent charges came through and as I questioned the bank they stated that even though the original debit card number was reported stolen and was cancelled it was still able to be used by the scammers because they listed the charges as a re occurring payment. And Wells Fargo told me they would report the fraud and the company involved so that it would not hit my account again.

I opened a bank account with another bank a few months back when I discovered Wells Fargo had accidentally put over $5,000 in my account of someone else money from California. I began to watch my account very close after this error on Wells Fargo behalf. Both my sons had account at Wells Fargo and work for the same company. One son changed to a credit Union and you will never believe what we figured out. Wells Fargo holds the direct deposit after it is sent. The credit union posted the money some time 2 days before Wells Fargo. Sometimes there will be money just vanish and there is no paper trail and you will be left to hold the bag. I spoke with Angie ** a so-called supervisor today 2.19.2014. She did not care of any of my concerns. I am now total over this bank and been here since 1997. If you have money there you should be very careful.

I called to file a complaint about not receiving a replacement credit card. The lady, I think her name was Kelly, asked for my card number which I gave to her. She couldn't find me in the system at which point I realized I gave her the wrong card number. After a 14 hour workday all bets are off. After giving her the right card number, she started laughing and told me that I must have a lot going on. Needless to say I was not amused. You just don't laugh AT your customers. Just with them, and I wasn't laughing. It was rather insulting actually. At least the guy I ended up speaking with, Brandon, was professional and helped resolve my issue.

I have 5 credit cards from different banks. My Wells Fargo account is less than a year old. All other credit cards are at least 3year old. I got WELLS FARGO account when I purchased furniture from Bob's Furniture. I prefer paper statements so I have hard copy. Printer ink is expensive. When you close your account, you lose online access. Hence, you lose access to online statements.

We got new windows installed in our house in August of 2011 since then we have made our payment to them on time every time for the last three years. Last month we were a day late on our payment so I included the regular payment on the loan along with the late fee that they charge to cover the fee that I knew would happen thus our regular payment of $200 plus the fee of $35, making my total payment to them $235 to cover the late fee charged.

I cashed a check for 1250.00 at the bank with a balance of 1283.00. I then wrote a check for $30.00 at another location. I have $30 in savings acct. Each time I monitor my accounts with wells fargo bank, the next thing I know is the check for 1250.00 was charged $35.00 overdraft fee. The $30 check was returned non-sufficient funds. I was told by the bank that 2 items hard posted that night. It cause me to no have sufficient funds in my account. The check for 1250.00 was posted last. The bank would not do anything for me. The manager has not bothered to call me back. In my opinion, the program the bank uses does calculations that favor the bank to make them money in fees! They hard posted the largest check last to create this situation. When I use my debit card the money is automatically deducted from my account. I will be filing a complaint with the banking commission. I have had this account for 6 months and this is the first time this has happened. The 16.00 negative balance cost me $105.00. I also had $35.00 nsf fee on the $30 check to the utility company. If I did not have sufficient funds as they say. They owe me at least the $35 overdraft fee.

I watch my account numerous times a day, especially when I know I am low. Last night I looked at my account before going to bed and saw that I had enough for my rent check to go through and would still have approx $33 left over (I know pathetic but doable). I looked this morning and it shows the rent check went through but my balance is at zero. It says they did an overdraft protection from my checking to my savings of $69.17... I only had $33 in checking and I only have overdraft protection set up from savings to checking. The thing is that the transfer said it was from savings to checking in the description... Either way I will be charged a fee from them to transfer my own money from one account to the other. Which is why I watch it so closely.

St Augustine Financial planners are probably the worst we have ever worked with. Customer service is appalling. They expect you to manage your own account and they take a sit back attitude and collect fees. We do not believe they ever had our best interest at heart despite all the promises. We have HAPPILY moved all our accounts to Fidelity. Good Riddance.

In late December of last year I received an overdraft notice from Wells Fargo. I've had a tough couple of years, I lost my job and spent awhile on unemployment and then was fortunate enough to be included in the VRAP program, a GI Bill program allowing aging unemployed vets to attend school for a year on the GI Bill. In late October my funds ran out, so I gathered my cash together, put $50 in my accounts to keep them open and hunkered down till I got my taxes and/or a job. I didn't use my account for about 2 months so I couldn't understand why I was overdrawn.

I am staying in Arizona for a little while dealing with some personal matters. I live in Georgia. I reopened an opportunity account. Two years ago Wells Fargo closed my account for having a zero balance for too long (I don't like using bank accounts too much if I can help it because of their fees and overdraft rip off system). A few months ago I had opened another account with Wells Fargo and was doing really good with my money. Then after enduring some hard times, ended up over drafting and being unable to pay it so they closed the account. I had every intention of paying, I just had to get my money stable again.

I opened an account at Wells Fargo bank in Orlando Florida (lake underhill) maybe two years ago and have tried numerous times to increase my daily limit on my debit card from $500 to $1000 and had turned me down every time. Today I went to this specific location to get help for another (surprising) issue with this bank and Michael made me feel like a horses ass. He did not show compassion for my frustrations. He interrupted me every time I tried to say something. This company does not know how to keep a customer since I opened an account at Chase bank and they give me more than $1000 limit on my debit card and even approved me for credit card.

Shortly after the first of the year, I called Wells Fargo to get the payoff amount on a loan I have for a motor home. The amount given to me was slightly less than $1550.00. Using my bill pay program through my bank (Western Bank of Alamogordo), I scheduled a payment for $1550.00 to Wells Fargo to the address that the person that furnished the payoff amount gave me. The payment came out of my account on January 13th, 2014. I took it for granted that everything was okay and that I would receive the title to the motor home along with paperwork showing my account was paid in full.

Your rating should have minus stars. I was unable to leave the post all without at least putting one star. They should be a minus 10. Wells Fargo $7.50 check fee is a crime against the poor!!! I don't have a bank account at Wells Fargo, and I Had to cash a check from a local company that banks at Wells Fargo, and they charge me this. See I think it's a rip off. I think their banker filling out bail out money should have been enough for them but I guess it wasn't enough to take care Their Las Vegas strip trip. I'm going to tell everyone I know who has a Wells Fargo bank account to drop and anyone is thinking about getting the bank account to not go there. I think big banks have gone way overboard...

Every time I talk to a Wells Fargo customers service representative, they ask me if they see anything on my account that I can benefit from... (aka a credit card) if they can explain it. Ok, first of all a credit card does not buy benefits, it pays for the banks expenses and helps with their employees commissions and/or salary. I spoke to three people there today and the first person I spoke to asked me if I would like the credit card offer removed from my account and I said yes. When I called the second time they asked me if I would like to get the card, etc... I said no, and explained to him that someone this morning was supposed to remove that option from my account. He said, "So you don't want the card at all," and I said yes and he hung up on me.

My partner and I have been with Wells Fargo for four months now and each month, both of us have been fined every month by their holding a check or debit until it goes into the red... We pay all our bills the third of each month and last month Wells Fargo withheld the electric bill check for over two weeks until their program released the check to the account for the inevitable fines of thirty five dollars for each overdraft that totaled seventy dollars for each of our accounts. This includes three more fines that I can't figure out what... The online account summary is designed not to give you an accurate running balance by withholding current balance information. We are pulling out at the first of the month and going to hopefully a more honest bank.

Yesterday afternoon I checked my bank acct and noticed that I was going to be short on my car payment when it came in. I also checked the balance of the acct this morning before going into the bank at 9am (when the business opened) and depositing $100 cash. At that time the check for the car payment had not been processed. When I went for lunch today, I ran my debit card and it was denied. I came back to work and pulled up my acct. It showed two things that are very disturbing to me.

I tried doing a reconsideration for a student credit card with this company and they STILL rejected my application because of a past charge off on a previous account I had with them that I had paid off many months ago. What a rotten bank to do business with. I think they are 100x worse than Bank of America at this point, another bank I do business with and have overall had a much better experience with despite its reputation. I think I know who I'm going to get another student credit card with in a few months and it's certainly NOT Wells Fargo which I read is pretty mediocre in that area anyway. My Citi Forward card is a lot better than the crap one I was applying for with WF anyway.

Monthly statement did not match make sure BBB has our report because our lawyers are pursuing in courts. Plus fees y'all throw in did not add right my balance should be current at $3583 plus interest. They send way less plus I currently have all my deposits slips from since October 2013 to now. McDonald's branch and Pinole. Names should be dismissed immediately.

My mother has always been on time with her Car Loan and now she is out of a job so I am helping her with financially. This month is tough due to the holidays just passing so I asked her to see if she could defer a payment. Wells Fargo said her being out of work is not a good enough excuse and to call back when she has a job and then they will work with her... I have always thought deferring a payment was a way to help people out. Instead she gets the door slammed in her face by a company that apparently only cares about money and not their customers.

When I open the bill, says it's free, if they take the $1,500.00 monthly, the first checks are free, and bill pay is free like other banks. After 3 months, Wells Fargo charge $3.00 per month for use the bill pay. I have also account in Bank of America and do not charge the ridiculous sum of $3.00. I do not trust Wells Fargo because they never tell you true account when open account. After open the account came the surprises. I am very upset with Wells Fargo, because it's stealing all the customers.

The money was taken out from the trust fund and Wells Fargo was in charge of processing the account... which includes the paying of taxes to the IRS. When everything was ok'd by the IRS, Wells Fargo wanted us to deposit the money to their bank. We said we will think about it. Instead, we opened 3 accounts to 3 diff banks in order to distribute the large sum of money we are supposed to get. We waited several months for Wells Fargo to release the money but they always have reasons just to delay the release of the money. Because of our suspicion that something fishy about it, we called the person in charge of all the banks. He found out in his computer that some of it were invested and millions were unaccounted for. They fired the manager of Georgia Ave. branch together with 2 more employees.

On Thursday, December 27, 2013 at 9:00AM EST, I went to a Wells Fargo Bank in Chesapeake, Virginia to do a wire transfer in the amount of $3000 to a person within California... The personal banker I spoke to determined that my request required managerial approval who in turn decided my wire was part of a SCAM. She contacted another individual who also decided that my request for a wire was for a SCAM and that they were locking all my bank accounts (checking, savings and credit card) pending an investigation.

Approximately 3 months ago, I had attempted to apply for a VA Home Loan at the Wells Fargo Bank in Chester, VA using my VA loan. I had been given the run-a-round by personnel at the Chester, VA Wells Fargo Bank. The Owner of the house where I still reside passed away on October 3rd of 2013. His wife instantly told me that she was letting the house go into foreclosure and if I wanted to purchase the house for me to apply for a short sale loan. She had also informed me that I need not pay her anymore rent since the house would probably go into foreclosure and it would take 5 or 6 months for the bank to evict me since I had no rent contract with them.

I was a recent high school graduate and starting my first year at community college. My dad opened a bank account for me that was used to put away money for my classes, he started it when I was 14 or so. Once I got my first job, license and classes set I was given my own debit card and offered a credit card since I was a college student. I linked my account so when it was time for my CC payment, it would be taken out the day of. I was never late and even paid more than what was asked. It was until I lost my job that now I owe more than I even spent. They don't care that people are struggling as long as they get a payment and apparently Wells Fargo thinks the best way of doing that is calling constantly, and I mean EVERY MORNING ABOUT 9 am ON THE HOUSE PHONE AND SHORTLY AFTER TO MY CELL PHONE. It's like clockwork every day for the past 5 months and from states like Kansas or any other than my own.

Wells Fargo victimized a senior with dementia by approving her for a line of credit over $100,000 and then billed the family for the debt. They also provided 3rd party information on one of the family member's account without the account holder's authorization.

I also have an opportunity account and the only restrictions are that if I have a non-Wells Fargo check that has to be DEPOSITED, which I don't see the big deal about that. The only other restriction is I cannot cash checks through the ATM. That doesn't bother me in the least. Wells Fargo has the rule for most accounts where you have to use your debit card at least 10 times a month to avoid fees. They make all of their rules and restrictions clear when you sign up for you account.